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Genom att utföra en kvalitativ fallstudie på en stor svensk myndighet undersöker studien femanställdas perspektiv på Artificiell Intelligens (AI) och tar fram ett flertal nyckelfaktorer för en effektiv implementering av AI i den svenska offentliga sektorn. Studien syftar på att tillföra till litteraturen om implementering av AI i den offentliga sektorn. Detta på grund av att tekniken utvecklas för tillfället mycket snabbt och har stora potentiella fördelar för att öka effektiviteten i organisatoriska processer, dock kommer detta inte utan risk, då hinder som lyfts med studien är bland annat bristen på autonomi och en oro för felaktigabeslut. Denna studie bidrar således med insikter på hur den offentliga sektorn kan främja en effektiv implementering av AI. Studiens resultat betonar vikten av att förse personalen med förståelse för tekniken och hur dagens lagar upplevs som ett hinder för implementering av AI i den offentliga sektorn. / By conducting a qualitative case study on a prominent Swedish government agency, the study explores the viewpoints of five workers on Artificial Intelligence (AI) and offers a number of key variables for efficient AI implementation in the Swedish public sector. The goal of this study is to contribute to the literature on AI application in the public sector. This is especially crucial in considering the technology's rapid advancement, which has the ability to dramatically increase the efficiency of organizational operations. However, this progress is not without risk, as highlighted by some significant challenges; a lack of autonomy and worries of making incorrect decisions. As a result, our research discusses how the public sector could encourage efficient AI implementation. The research results demonstrate the need of educating personnel about thetechnology and addressing the perception of existing rules as challenges to the implementation of AI in the Swedish public sector.

Introduction: Since the start of the digital age back in the 70s, digital technology has become a main tool for us humans to work, communicate, and enjoy ourselves on a day-to-day basis. The major push that set this new chapter of human life was due to the first military-manufactured computers of the time. The usage and development since then have grown exponentially all across our lives, affecting everything from hospital visits in Hong Kong to a late-night shopping experience in Stockholm. This leads us to today, where businesses are taking technological advances every day to keep their customers happy and satisfied, but also setting the bar higher and higher between their competitors. Some store owners have even figured out that physical human presence is not even needed in physical stores. The benefit is that the upkeep costs drop and almost no employees are needed; this is beneficial for small store locations in sparsely populated areas. In Sweden, it has become a huge problem that small towns and villages slowly die due to high upkeep costs for store owners. With these unmanned stores, the trend could change to the possessive. However, it is also pressured by the very technology-demanding Generation Z. Setting pressure on this retail sector to keep up and find the right way to proceed with their businesses in a way that fits Generation Z’s demand long term.  Purpose: This specific study will try to explain how different enhancers and inhibitors affect consumer acceptance according to Generation Z for this store concept in Sweden. The researchers of this thesis believe that this study is needed because of the vast growth of unmanned stores and the lack of research it has, especially in Scandinavia. Methodology: In order to answer the research question, nine different hypotheses were created with different inhibitors and enhancers derived from previous research. Furthermore, a combination of online and face-to-face questionnaires was conducted, whereby 133 valid respondents were collected. The data was then analyzed with the help of a multiple regression analysis. Conclusion:  From this research, it can be concluded that for the investigated enhancers: high levels of technology readiness, usefulness, and enjoyment were all factors affecting Gen Z´s acceptance of unmanned convenience stores. Furthermore, that lack of human interaction affects Gen Z´s resistance towards unmanned convenience stores. These results can be used for future research and for companies targeting Gen Z to shop at unmanned convenience stores.

Background: To ensure a sustainable future in the maritime industry; new measures of employee well-being are needed. Digital health solutions have proven to possess great potential to ensure employee well-being regardless of location, with opportunities for a proactive instead of a reactive approach where health and safety issues can be avoided.  Research Problem: Despite the potential benefits of using digital health solutions, the acceptance and impact of such solutions remain unexplored in the maritime industry, which is essential for achieving improvements.   Purpose: This study aims to explore what influences the acceptance of digital health solutions for improving seafarer well-being to understand how the maritime industry accepts digital health solutions and, more importantly, the potential impact this acceptance has on seafarer well-being. Research Question: How does the acceptance of digital health solutions in the maritime industry impact the employee well-being of seafarers?  Methodology and Method: This is a qualitative and inductive study, with a relativist view of reality and a social constructionist view of knowledge, that aims to build new theories through semi-structured interviews and Gioia’s analysis method.  Conclusion: Our findings focus on what influences the acceptance of digital health solutions and how these solutions impact employee well-being. With the aid of the Technology Acceptance Model (TAM), we find that there are levels of acceptance dependent on the nature of different influential factors. Furthermore, we discover that digital health solutions can influence physical, mental, and social well-being. From this, we develop a framework explaining the impact acceptance has on employee well-being. As a result, we illustrate that acceptance is a crucial aspect of improving employee well-being with digital health solutions.

Bakgrund och syfte: Antalet tekniska system som människor använder i vardagen ökar ständigt. När en användare byter från ett tekniskt system till ett annat som hen inte är bekant med, kan det uppstå problem eller i vissa fall gå smidigare än förväntat. Syftet med denna studie är att undersöka hur väl användares mentala modell av ett operativsystem kan appliceras på ett annat, för användaren outforskat, operativsystem. Studien undersöker också huruvida användarens acceptans av ny teknik är associerad med dennes prestationer i det nya operativsystemet. Metod: Studien baseras på ett experiment där åtta testdeltagare med erfarenhet av Microsoft Windows genomför vardagliga uppgifter i Apple MacOS och vice versa. Gruppernas förmåga att anpassa sina mentala modeller mäts med hjälp av prestationsmått som vanligtvis används inom interaktionsdesign, såsom tidtagning och antalet steg som krävs för att genomföra varje uppgift. En enkät används därefter för att mäta deltagarnas acceptans av ny teknik med hjälp av TAM (Technology Acceptance Model). Resultat: Resultaten visade en signifikant skillnad mellan grupperna när det gällde prestationsmåtten. MacOS-användare hade kortare tid och färre steg för att genomföra uppgifterna jämfört med Windows-användare. Studien fann även en signifikant negativ korrelation mellan acceptans av ny teknik och tid som krävdes för att genomföra uppgifterna. Ingen signifikant korrelation fanns mellan acceptans av ny teknik och antalet steg att genomföra uppgifter. Slutsatser: MacOS-användares mentala modell är mer överförbar till Windows, än vad Windows-användarnas mentala modell är till MacOS. MacOS-användares mentala modell passar tillräckligt bra för att kunna appliceras på Windows för att genomföra vardagliga uppgifter utan större problem. Windows-användarnas mentala modell är så pass annorlunda att en ny mental modell skapas när de ger sig på MacOS, vilket leder till längre tid och fler steg att genomföra uppgifter. Studien fann också att användare med en hög acceptans av ny teknik presterade bättre, i form av lägre tid, när de använde ett outforskat operativsystem. Detta kan dock tolkas på två sätt, att användare som snabbt kunde genomföra uppgifter i större utsträckning uppskattade det, vilket ledde till en högre acceptans av ny teknik. Alternativt att deltagare som generellt var öppna till ny teknik därför presterade bättre. Däremot upptäcktes ingen stark koppling mellan acceptans av ny teknik och antalet steg som krävdes för att slutföra uppgiften. Detta gör att det inte går kan dra några definitiva slutsatser om kopplingen mellan acceptans av ny teknik och övergripande prestation, då endast en del av prestationen (tid, men inte antalet steg) visade signifikanta resultat.

The purpose of this study was to understand boaters’ adoption and usage of smartphones and mobile apps as well as to obtain their opinion on potential features of a targeted mobile app being developed as part of a broader interdisciplinary Florida Sea Grant outreach project. Data were gathered from an online survey of a sample of 164 boaters from the surrounding Central Florida area. In contrast with previous empirical mobile app studies, many respondents reported using mobile apps for information-seeking versus escape gratifications. Further more than half of the respondents’ age sixty-five and over indicated using smartphones and mobile apps. These findings reflected recent national trend data showing shifting gratifications and an increase in technology use among older American adults. In regards to the planned mobile app, the study’s respondents had favorable reactions to its potential features and indicated an above average intent toward downloading the app

This phenomenological study explored and described the lived experiences of high school biology teachers from a school district in one of the states in the USA concerning the use of online platforms in online biology teaching and learning during the COVID-19 pandemic. The study interviewed teachers to evaluate the teacher experiences, challenges, and opportunities that online platforms presented in biology instruction during the COVID-19 pandemic. The study also analyzed students' perspectives based on the teachers' responses and district data obtained from the student engagement survey administered to all high school students at the school district every year. The findings of the study indicate that students experienced issues such as lack of engagement, unsuitable home environment to support learning, and poor attendance due to minimal monitoring when learning shifted to fully online. Teacher-related factors included inadequate preparedness to use technology to enhance teaching, limited content delivery, and increased teacher collaboration. In conclusion, the study recommends that school districts sufficiently prepare teachers to improve adaptability to different teaching and learning models, emphasizing the use of diverse educational technologies. Future studies should conduct quantitative or mixed studies to establish the extent and degree to which such factors as poor learner engagement contributed to less than satisfactory outcomes in summative and formative assessments.

In today’s society, it is increasingly important for retailers to have an online presence, yet the adoption rate of e-commerce by small retailers is still lagging behind the that of larger retailers. This is due to the difficulty small retailers have to overcome the barriers to develop their web-shops, such as cost and time. This thesis will examine the barriers of single-store independent retail businesses to sell and market their goods online. It will use the Technology Acceptance Model framework developed by Davis (1986) to help understand how the barriers affect the retailers attitude towards the process of developing their web-shops. Specifically, it will ask the retailers, through interviews, what barriers exist, what their perception of difficulty to overcome these barriers is, and what their perception of importance to overcome these barriers is. The major findings show that the barriers for retailers have not changed in the past decade, nor has the difficulty level of overcoming these barriers. The majority of small retailers who have not yet developed their web-shops don’t feel that the effort to do so is worth the potential gains, yet the small retailers who have already developed their web-shops did feel it was worth the effort. The retailers all felt that the process was more difficult than it should be, and insisted they would make the leap if the cost and effort required was reduced.

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Psykisk ohälsa har blivit alltmer vanligt förekommande och identifieras idag som ett globalt problem. Siffror för unga svenskar i åldersspannet 16-29 år som lider av psykiska problem visar oroväckande ökningar under de senaste 15 åren. Samtidigt som det sker en ökning av psykiska problem genomförs studier som belyser vikten av AI inom hälsosektorn. Dessa studier omfattar både fördelar och begränsningar, där ett återkommande tema är bristande acceptans från användarens sida. Syftet med denna studie är att undersöka acceptansen hos unga vuxna män och kvinnor i Sverige, i åldersspannet 16-29 år. Acceptansen undersöks genom en kvantitativ enkätundersökning baserad på TAM (technology acceptance model). Enkätundersökningen inkluderade totalt 73 respondenter. Vi vill dock påpeka att detta antal kan begränsa validiteten och möjligheten till generalisering.  För respektive chatbotar och avatarer har fem hypoteser definierats, varav samtliga gällande chatbotar accepteras medan fyra av fem gällande avatarer. Resultaten från studiens hypoteser visar tydliga relationer, med positiva korrelationer och signifikanta värden på en-procentsnivå (p < 0,01). Det framkommer klara samband mellan uppfattad användarvänlighet och uppfattad användbarhet, uppfattad användbarhet och attityd till användning, samt mellan attityd till användning och förmodad användning. Dessa resultat, baserade på insamlad data från studiens enkätundersökning, avslöjar en övergripande låg acceptans bland unga svenskar när det gäller AI-integrerad hälsorådgivning, och att det finns en viss oro och tveksamhet när det gället användningen av AI inom psykvården. / Mental health issues have become increasingly common and are now identified as a global problem. Figures for young Swedes aged 16-29 suffering from mental health problems show alarming increases over the past 15 years. Concurrently with the rise in mental health issues, studies highlighting the importance of AI in the healthcare sector are being conducted. These studies cover both advantages and limitations, with a recurring theme being a lack of acceptance from users. The purpose of this study is to examine the acceptance among young adults, both men and women, in Sweden, within the age range of 16-29 years. Acceptance is investigated through a quantitative survey based on the Technology Acceptance Model (TAM). The survey included a total of 73 respondents. However, we would like to point out that this number may limit the validity and generalizability of the findings. For both chatbots and avatars, five hypotheses have been defined, with all related to chatbots being accepted while four out of five related to avatars are accepted. The results of the study's hypotheses show clear relationships, with positive correlations and significant values at the one percent level (p < 0.01). There are clear connections between perceived ease of use and perceived usefulness, perceived usefulness and attitude toward use, as well as between attitude toward use and intended use. These results, based on collected data from the survey, reveal an overall low acceptance among young Swedes regarding AI-integrated health advice and indicate a certain level of concern and hesitation regarding the use of AI in mental healthcare