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Syftet med undersökningen var att utifrån beskrivningar från professionella socialarbetare, som arbetat med kvinnor som varit utsatta för mäns partnervåld, analysera vilka konstruktioner dessa professionella socialarbetare hade av den här klientgruppens situation. Frågeställningen var vilka konstruktioner ett urval av professionella socialarbetare, som arbetat med kvinnor som varit utsatta för mäns partnervåld, hade. Frågeställningen var fokuserad på följande teman: kvinnans livsvärld, förhållandet till mannen, våldet i relationen och faktorer för att stanna kvar i- respektive faktorer för att lämna förhållandet. Metoden var semistrukturerade kvalitativa intervjuer. Fem professionella socialarbetare från olika kvinnojourer och socialtjänster intervjuades. Resultaten analyserades utifrån ett socialkonstruktionistiskt perspektiv samt med stöd från tidigare forskning. Undersökningens viktigaste resultat och slutsats var att de professionella socialarbetarnas konstruktion av den misshandlade kvinnans situation var att hela kvinnans livsvärld påverkades negativt av mannens misshandel. Kvinnan var ambivalent i sitt förhållningssätt till mannen och hon levde hela tiden på hoppet om att mannen skulle förändra sig. Kvinnan upplevde inte våldet som något normalt och hon gjorde alltid på något sätt motstånd mot våldet. / The aim of this study was to analyze the social constructions social workers formed as result of working with women who had been victims of male partner violence. The social constructions analyzed came from the social workers descriptions of the client group’s situation. The question addressed was what social constructions a selection of social workers had that had worked with women who experienced violent abuse from men that they lived in a relationship with. The question was focused on the following themes: the women´s life conditions, the relationship to the man, the violence in the relationship, and what the factors affected whether the woman stayed or left the abusive relationship. The method used was semi-structured qualitative interviews. Five professional social workers from different shelters and social services institutions were interviewed. The interviews were analyzed from a social constructionist perspective with support from earlier research in the area. The most important finding from the study, and conclusion, was that the social constructions the professional social workers made from working with the abused woman was that the entire life situation of the abused women was negatively affected by the abuse from the man. The abused women were ambivalent in their approach to the abusive man, and they lived on the hope that the abusive man would change his abusive ways. The women did not experience the violence as something normal and they always resisted the violence in some way.

This thesis examined the conditions under which taharrush (sexual harassment) has become normalized in Cairo, allowing acts once deemed unethical by Egyptians to become a daily experience. Experiences of taharrush were explored through an ethnographic study of three neighborhoods in Cairo and 20 semi-structured interviews with women from diverse backgrounds and age groups. Through the literature review of key themes and a historical analysis of the Egyptian context, this research explored the rise in sexual harassment over time and under different presidential regimes. The cross-generational aspect of this research highlighted the prevalence of sexual harassment in the past three decades. Furthermore, through the participants’ voices, numerous themes emerged explaining the increase of taharrush, such as: economic difficulties, decline in akhle (sense of community), and violence against women perpetrated by security officials. The interviews showed women’s experiences of sexual harassment, the perceived causes behind the issue of harassment being trivialized and normalized, and ways in which women combat harassment and security issues within Cairo. / February 2016

Although women’s rights have been widely recognized in the international agenda, violence against women in the private sphere does not seem to decrease. Women are still suffering today from not enjoying the most basic human rights. States fail often to recognize domestic violence as a human rights violation because it is committed in the private sphere by non-states actors. Because of this the European Court of Human Rights decided to develop the due diligence standard in 2008 to combat violence against women. This thesis examines the European Convention on Human Rights law regarding domestic violence and the meaning of member states positive obligation and the concept of due diligence. The European Court has established that member states have several positive obligations to fulfill in order to address the issue of violence against women in the private sphere. However states fail too often to exercise the due diligence by not living up to the standards that has been established by the Court. It has been proven that the Convention articles are inconsistent. The Court needs too clarify exactly which measures states should take to address the issue of violence against women and send a clear message how much effort it takes to fill the scope of the due diligence standard. This inconsistency allows states to take stand in the law enforcements, which are contemplated to be dominated by male norms. The consequence of this is that women are usually disadvantaged in state law enforcement when it comes to violence in the private sphere. It is therefor of great importance to pay attention to women’s rights when it comes to domestic violence, as well as analyzing states approach in the domestic violence cases. The purpose of this thesis is to analyze domestic violence as men’s violence against women from a critical gender perspective by highlighting elements that effects states actions in the cases. The point of departure is to recognize similar behavior in states actions by focusing on the concept male norm and private and public sphere. The results revealed a clear pattern of the concepts. In each case signs of male norms expressed in a male position, where men are superior to women were shown. States divisions of the private and public spheres were also proven in the cases. States would prefer not to intervene when a woman was exposed to violence in the private sphere. This leads to women being suppressed and unable to reach legal protection in the private sphere.

Objectifs: Cette étude a documenté la collaboration intersectorielle entre les agents de santé communautaires (ASC) et les enseignants visant à combattre la violence à l’égard des femmes et des filles à Vulindlela, une communauté rurale Sud-Africaine. La collaboration entre ces acteurs, les facteurs qui influencent leur collaboration et les avenues possibles pour une amélioration de cette collaboration ont été explorés. Méthodes: Six ASC et cinq enseignants ont pris part à cette recherche participative qui a inclut l'utilisation du dessin comme méthodologie visuelle. La collecte de données a été réalisée en quatre phases, avec un total de huit entretiens de groupes. La stratégie d’analyse principale a inclus une approche dirigée du contenu narratif et une approche de comparaison constante. Résultats: Le système de collaboration entre les enseignants et les ASC manque de définition et ces acteurs ne peuvent donc en faire l’utilisation. Par conséquent la collaboration actuelle entre ces acteurs a été jugée peu développé, impromptue et informelle. De nombreuses contraintes à la collaboration ont été identifiées, y compris le manque de motivation de la part des enseignants, la nature des relations entre les acteurs, et la capacité individuelle limitée des ASC. Conclusion: Compte tenu des nombreuses contraintes à la collaboration entre ces ASC et les enseignants, il n'est pas évident que cette collaboration conduira aux résultats espérés. Dans l'absence de motivation suffisante et d’une prise de conscience réaliste des défis par les acteurs eux-mêmes, les initiatives externes pour améliorer la collaboration sont peu susceptibles de succès. / Objectives: This study had for objective to document intersectoral collaboration (ISC) between community health workers (CHWs) and teachers aimed at addressing violence against women and girls (VAW/G) in Vulindlela, a rural South African community. The current collaborative paths bringing CHWs and teachers together, the factors that influence their collaboration and potential avenues for future improvement of this collaborative were explored. Methods: A total of six CHWs and five teachers took part in this participatory research which included the use of drawing as a visual methodology. Data collection was divided into four phases and included a total of eight group interviews. The analysis of group interviews utilized a directed approach to narrative data analysis, and a constant comparative approach was used in the analysis of the participants` drawings. Results: There are no well-defined collaborative systems that CHWs and teachers are able to make use of. Consequently teacher-CHW collaboration was found to be poorly developed, unplanned and informal. Numerous barriers were identified as impeding collaboration including the teachers’ lack of motivation to collaborate, the nature of the relationships between these groups of actors and the CHWs’ overall lack of individual capacity. Conclusion: Given the numerous challenges facing collaboration between these CHWs and teacher, it is not clear that such collaboration would necessarily lead to effective outcomes. In the absence of sufficient motivation and a realistic awareness of the challenges from the actors themselves, external initiatives to foster collaboration are unlikely to be successful.

Syftet med följande studie var att undersöka yrkesverksammas upplevelser av möjliga riskfaktorer till mäns våld mot kvinnor i relation till den socio-ekologiska modellen. En kvalitativ intervjustudie genomfördes och fem yrkesverksamma från relevanta organisationer deltog. Teman som identifierades i studien jämfördes med de olika nivåerna från den socio-ekologiska modellen och med tidigare forskning på området. I studien kunde tre av de fyra nivåerna från den socio-ekologiska modellen återfinnas som självständiga teman och den fjärde nivån återfanns som en underliggande faktor i samtliga teman. Resultatet visade även att de yrkesverksamma upplever att det finns personlighetsdrag som karaktäriserar män som utövar våld mot kvinnor men att männen ändå skiljer sig från varandra. Mäns våld mot kvinnor finns i alla samhällsklasser och miljöer vilket gör det svårt att identifiera vilka män som har denna typ av problematik. För att våldet ska minska krävs tidigt förebyggande arbete samt krafttag i hela samhället kring de rådande maskulinitetsnormerna. Vidare behövs mer forskning på hur de män som inte lagförs eller frivilligt söker behandling kan upptäckas samt motiveras till behandling för sin problematik. / The purpose of following study was to examine professional’s experiences of potential risk factors to men's violence against women in relation to the socio ecological model. A qualitative interview study was conducted and five professionals from different organizations participated. Themes identified in the study were compared with different levels from the socio-economic model and with previous research in the field. In the present study, three out of four levels from the socio-ecological model were found as independent themes and the fourth level was found as an underlying factor in all themes. The results also showed that the professionals found personality traits that characterize men who use violence against women, but that the men still differ from each other. Men's violence against women exists in all social classes and environments, which makes it difficult to identify which men that have this type of problem. For the violence to decrease, early preventive work and effort are required throughout society and the current masculinity standards. More research is needed about how men who are not prosecuted or voluntarily seeking treatment can be discovered and motivated to treat their problems.

O presente trabalho tem por finalidade apresentar algumas contribuições da Medicina Legal para a compreensão da violência doméstica contra a mulher. Para tanto, o trabalho parte de uma visão geral sobre a violência como fenômeno social para se chegar à ideia de violência de gênero, na qual a violência doméstica contra a mulher se encontra inserida. Após, são apresentados alguns documentos internacionais sobre violência contra a mulher para se chegar ao processo de formação da Lei nº 11.340/06. As inovações da Lei nº 11.340/06 quanto ao crime de lesão corporal são apresentadas a seguir, culminando com a apresentação de tópicos de relevância médico-legal pertinentes à questão da violência doméstica contra a mulher. / The present work aims to present some contributions of Forensic Medicine to understanding domestic violence against women. To this end, the work presents an overview of violence as a social phenomenon to arrive at the idea of gender violence, in which domestic violence against women is inserted. In the following, some international documents on violence against women are presented to reach at Lei nº 11.340/06s formation process. The innovations of Lei nº 11.340/06 regarding the crime of personal physical injury are presented below, culminating with the presentation of relevant topics pertaining to the medical-legal issue of domestic violence against women.

Estudo de abordagem qualitativa que teve como objetivos conhecer e analisar a percepção dos profissionais de saúde e dos usuários do SUS, sobre a violência de gênero e a compreensão da notificação compulsória de violência contra a mulher no conjunto das ações de enfrentamento, a fim de elencar subsídios para elaboração de um projeto conjunto de intervenção na realidade. O estudo foi realizado com profissionais de saúde representantes das doze unidades da Estratégia de Saúde da Família do Distrito do Capão Redondo, profissionais da Coordenadoria Regional de Saúde Sul e usuários do SUS da mesma região. Os dados foram coletados durante a realização de três sessões de uma Oficina de Trabalho em que os discursos grupais foram gravados, transcritos e submetidos à análise de conteúdo. Os resultados foram analisados segundo as categorias analíticas de gênero e violência de gênero. Os resultados mostram que os grupos possuem uma visão conservadora acerca da construção da masculinidade e feminilidade, evidente pela confirmação de papéis idealizados para o homem e para a mulher, revelando estereótipos próprios do senso comum: homem - provedor e mulher - cuidadora. O grupo reconhece a violência de gênero como violação dos direitos humanos e a interface que ela possui com a saúde. As dificuldades de enfrentamento encontram-se no despreparo dos profissionais de saúde quanto ao reconhecimento e atendimento às mulheres em situação de violência. Associado a isso, está o desconhecimento dos caminhos utilizados para o enfrentamento do problema. Quanto à notificação compulsória da violência, constatou-se que reconhecem a inexistência da utilização do serviço, a despeito da sua importância para conferir visibilidade aos casos de violência. Consideram importante a elaboração de políticas públicas a partir da realidade constatada. No entanto, não diferenciam a notificação compulsória da denúncia por meio de Boletim de Ocorrência. O desconhecimento de todo o processo que envolve a notificação de violência gera desconforto e medo tanto nos profissionais quanto nos usuários. As propostas de intervenção discutidas pelo grupo incluem a capacitação dos profissionais de saúde para o atendimento e a realização da notificação, associada à definição de fluxos e à construção de uma rede de atenção às mulheres em situação de violência. / Qualitative approach study with the objective of knowing and analyzing the perceptions of health professionals and SUS users about violence of gender and their understanding of the mandatory report of violence against women in the set of actions for facing the problem, in order to recruit subsidy for the elaboration of a combined project of intervention in that reality. The study was performed with health professionals representing the twelve units of Family Health Strategy of the District of Capao Redondo, professionals from the Southern Regional Health Coordination and SUS users from that same region. Data was collected during three sessions of a Workshop when the group discussions were recorded, transcribed and submitted for content analysis. The results were analyzed according to the analytical categories of gender and gender violence. The end results reveal that the groups possess a conservative vision about the construction of masculinity and femininity. This was evidenced by the confirmation of roles idealized for man and woman, which revealed common sense stereotypes: man provider and woman keeper. The group recognizes that violence of gender is a violation of human rights and that it interferes with health. Setbacks in facing the situation reside in the health professionals lack of preparation regarding the recognition and service to women in violence situations. Associated with that, is the lack of knowledge regarding the ways to face the problem. As for the mandatory report of violence, it was found that they recognize this service is not used, despite its importance to confer visibility to violence cases. They consider important the elaboration of public politics based on the reality found out. However, they do not differentiate the report [notification] and the accusation (Police Report). The lack of knowledge about the entire process involving the report of violence generates discomfort and fear both in professionals and users. The intervention proposals discussed by the group include enabling health professionals to serve and to use the report associated with the definition of flow and the development of an attention network to serve women in violence situations.

Neste estudo, partimos dos pressupostos da psicanálise lacaniana e da análise do discurso de filiação francesa para a investigação da arte de Sanja Ivekovi como denúncia da violência contra as mulheres. Analisamos o impacto da obra Womens House (Sunglasses) (Ivekovi, 2002/2011) sobre o sujeito-espectador, enquadrando-a na segunda estética lacaniana (Recalcati, 2005), ao tomarmos a produção da artista como encontro com o real. Quando o sujeito-espectador mira a criação de Ivekovi provoca-lhe comoção o instante em que se depara com as representações de violência contra as mulheres, que realizam mancha na coesão simbólico-imaginária das imagens, fazendo surgir o objeto [a] escópico, eclipse representativo do sujeito-espectador. Tomamos as imagens de Ivekovi como índice da contemporaneidade, enquanto objetos simbólicos que inscrevem às avessas aquilo que falta, que escapa ao visível, na formação social. O discurso do capitalista comanda as subjetividades atuais ao instalar o sujeito na posição de emissor do discurso. Do seu agenciamento radical colhemos a ruína do verbo, chamado à violência contra as mulheres, invocação acusada por Ivekovi, através da apresentação de provas materiais por meio de sua arte. O suposto rechaço à falta simbólica na disposição social promove o funcionamento urdido pela face feminina da tábua sexual, fixante do gozo que não remete ao Outro enquanto lugar do discurso e da possibilidade de laço social. O predomínio do real empurra os sujeitos para os fenômenos disruptivos, como a violência contra as mulheres, que despreza a mediação simbólica. O empobrecimento metafórico permite que a instância supereu se imponha sobre o ideal do eu, debilitando os ideais vindos do discurso do Outro. A criação da artista aponta para uma performance social regida pelo pai totêmico. Isso significa que a instância supereu impregna o espaço público, por meio de ditames midiáticos, portadores de um excesso pulsional, regulador das subjetividades. Os sujeitos, na tentativa de dominarem essa pulsionalidade excessiva, atrelada ao supereu, incorrem em ações violentas, devido à fragilidade dos recursos simbólicos. O nome próprio presente na composição institui a marca singular subjetivante em detrimento ao discurso universalizante, característico do mal-estar contemporâneo. Ao delimitarmos as posições subjetivas dos sujeitos femininos depoentes na invenção de Ivekovi, notamos a afetação por uma memória social, regente da legibilidade do registro simbólico, recuperada nas enunciações. Pinçamos no primeiro excerto a divisão do sujeito na vacilação subjetiva por meio do choque entre um dizer de julgamento positivo sobre a mulher (adorava ser mulher), e seu discurso opositor (ser mulher-humilhações) ligado aos valores negativos atribuídos às mulheres. Colisão de dizeres, que não deve ser reduzida à diversidade de posições, mas, remetida a algo irredutível ao discurso, que o fratura, posto que seja impossível para os cidadãos da linguagem. No segundo recorte ao demandar um sinal de amor (Laurent, 2006), o sujeito independentemente dos desencontros testemunhados (Desde o começo eu ignorei a violência e Eu ignorei a violência porque eu o amava), busca um liame simbólico, relação entre sujeitos em jogo no amor. Nessa pretensão a violência assume conotações de amor para o sujeito. / This study is based on the assumptions of Lacanian psychoanalysis as well as in the Discourse Analysis of French tradition. Its aim is the investigation of Sanja Ivekovi\'s art as denunciation of the violence against women. We analyze the impact of her work \"Women\'s House (Sunglasses)\" (Ivekovi, 2002/2011) about the spectator-subject, setting it in the second Lacanian aesthetic (Recalcati, 2005) as we take the artist\'s production as an encounter with the real. When the spectator-subject looks at Ivekovi\'s creation, it causes him commotion. The moment he confronts the representations of violence against women, which stain the symbolic-imaginary cohesion of the images causing the object to appear [a] scope-like, a representative eclipse of the spectator-subject, he feels shocked. We consider the Ivekovis images as an index of contemporaneity, as symbolic objects that inversely inscribe what is missing, what escapes the visible, in the social formation. The capitalist\'s discourse commands the current subjectivities once it puts the subject into the position of the discourse\'s transmitter. From this radical management, we have reaped the ruin of the verb such as a call to the violence against women, an invocation that was reported by Ivekovi through the presentation of material proofs of her art. The supposed rejection of the symbolic lack in the social display ends up promoting the warped functioning by the female face of the sexual board, which fixes the joy that does not refer to the Other as a place of discourse, or the possibility of a social bond. The predominance of the real pushes the subjects to disruptive phenomena, such as the violence against women, which despises symbolic mediation. The metaphoric impoverishment allows the super-ego instance to impose itself upon the ideal ego, weakening the ideals coming from the Other\'s discourse. The artist\'s creation points to a social performance governed by the totemic parent. This means that the instance of the super-ego permeates the public space through media dictates, which function as bearers of an excessive pulse, regulator of subjectivities. The subjects, in an attempt to dominate this excessive drive that is attached to the super-ego, incur violent actions due to the fragility of the symbolic resources. The name itself present in the composition, establishes the particular subjectivating mark to the detriment of the universalizing discourse, a characteristic of the contemporary unrest. By delimiting the subjective positions of the female deponents in Ivekovi\'s invention, it is noticed their urge for social memory, regent of the readability of the symbolic register which was recovered from their enunciations. In the first excerpt, we pointed out the subject\'s division into a subjective vacillation caused by the clash between a saying of positive judgment about women (\"she loved being a woman\"), and the opposite discourse (\"being woman-humiliations\") regarding the negative values attributed to them. Such collision of sayings should not be reduced to their diversity of positions in the discourse, but, referred to something irreducible to it, something that tears it apart, once that it is impossible for the citizens of language. In the second cut, in demanding a \"sign of love\" (Laurent, 2006), regardless of the disagreements witnessed (\"I ignored violence from the beginning\" and \"I ignored violence because I loved him\"), the subject seeks a symbolic relationship, a relationship between subjects, which is at stake in the \"love\" matter. In this claim \"violence\" assumes connotations of \"love\" for the subject.

A violência contra a mulher gera diversas consequências para as pessoas que vivenciam o seu ciclo e estudos têm mostrado ser um problema de grande prevalência no Brasil e no mundo. Diversas medidas vêm sendo tomada nos últimos anos com o intuito de combater esse problema e, apesar dos avanços ocorridos nas últimas décadas, a realidade dos serviços no que se refere ao cuidado às mulheres em situação de violência, ainda é bastante precária e insatisfatória. O enfrentamento da violência contra as mulheres depende, entre outras ações, da articulação entre serviços de diferentes setores visando, a partir da formação de uma rede intersetorial, produzir um cuidado integral. Objetivou-se identificar as organizações e os agentes que compõem a rede intersetorial para mulheres em situação de violência do município de Ribeirão Preto, entender a produção do cuidado nos serviços e analisar as relações existentes entre os diversos serviços e setores. Esse estudo, de abordagem qualitativa, embasou- se em conceitos da micropolítica do processo de trabalho - tradicionalmente utilizados para analisar o trabalho em saúde - para discutir a questão da produção do cuidado a mulheres em situação de violência. Para a discussão também foi utilizado o conceito de \'hospitalidade\', tomado como um dispositivo potente tanto para o enfrentamento de situações de sofrimento quanto para o estabelecimento das articulações necessárias à construção da integralidade. Foram realizadas entrevistas em profundidade, com diferentes profissionais e informantes-chave dos setores de saúde, assistência social, segurança pública, jurídico, terceiro setor e da sociedade civil organizada. Além disso, foram feitas observações participantes em três serviços - um do setor saúde, um da assistência social e um de segurança pública. Os dados obtidos foram categorizados de acordo com a análise de conteúdo temático. 35 homens e mulheres, com idade média de 41 anos participaram da pesquisa. Formados em áreas diversas como medicina, psicologia, serviço social e direito, o tempo de experiência dos entrevistados variou entre 1 e 34 anos. Foram delimitadas três categorias de análise, divididas em subitens: 1: Produção do cuidado: caracterização dos setores e serviços, percepções dos profissionais acerca das mulheres atendidas, percepções dos profissionais sobre o trabalho realizado. 2: Produção da articulação: O entendimento sobre o conceito de rede e seu funcionamento e o processo de trabalho em rede no município. 3. Temas transversais: gênero, violência contra mulheres, Lei Maria da Penha, políticas públicas para mulheres, setor saúde e questões locais. A análise das categorias indica muitos processos de trabalho nos quais não há centralidade do uso de tecnologias relacionais e, portanto, desfavoráveis ao diálogo e à reflexão. Aliado a isso, percepções dos profissionais, muitas vezes preconceituosas, acerca de temas correlatos à violência, favorecem o surgimento de obstáculos à hospitalidade necessária para a produção do cuidado e da articulação intersetorial, indispensáveis para o enfrentamento da violência de forma integral. A preeminência do trabalho vivo nos processos de trabalho através do uso de tecnologias relacionais possibilita a construção do cuidado integral e o resgate da condição de sujeito de usuários e trabalhadores. Por isso ela é fundamental para o trabalho com situações de violência, por combater a anulação do outro / Violence against women generates several consequences for people who experience their cycle and studies have shown to be a very prevalent problem in Brazil and worldwide. Several measures have been taken in recent years in order to combat this problem and, despite advances in the past decades, the reality of services in relation to the care of women in violence situation is still fragile and unsatisfactory. Tackling violence against women depends, among other things, the relationship between services from different sectors aiming to produce a comprehensive care from the formation of an inter-sectoral network. To identify the organizations and agents that make up the cross- sector network for women in violence situation at Ribeirão Preto, to understand the production of care services and to analyze the relationships between different departments and public services. This study of qualitative approach, underwrote in micropolitics concepts of the work process - traditionally used to analyze the work at health services - to discuss the issue of production of care to women in situations of violence. For discussion it was also used the concept of \'hospitality\', taken as a powerful device for both the contend of suffering situations and to establish the necessary links to the construction of comprehensiveness. In-depth interviews were conducted with different professionals and key informants of healthcare, social assistance, public security, legal services, third sector and civil society. In addition, participant observations by me were made in three services - one of the health sector, a social assistance and public security. The data were categorized according to thematic content analysis. 35 men and women with an average age of 41 participated in the survey. Graduated in various fields such as medicine, psychology, social work and law, the time of respondents experience ranged from 1 to 34 years. Were defined three categories of analysis divided into sub-items: 1: Care Production: characterization of sectors and services, perceptions of professionals about women served, perceptions of professionals about the work done. 2: Coordination of Production: The understanding of the concept of the network and its operation and networking process in the municipality. 3. Transversal themes: gender, violence against women, Maria da Penha Law, public policies for women, health sector and local issues. The analysis of the categories indicates many work processes in which there is centrality of using relational technologies and therefore unfavorable to dialogue and reflection. Allied to this, perceptions of professionals often demonstrate prejudice on issues related to violence, easily inspire the emergence of obstacles to the hospitality needed for the production of care and intersectorial coordination, crucial to addressing violence in full. The preeminence of living labor in work processes through the use of relational technology enables the construction of comprehensive care and the rescue of subject hood of users and workers. Therefore it is essential to work with situations of violence, to fight the annulment of the other