The study of citizen dialogues primarily focuses on which citizens are included in dialogues, and how those citizens are included in dialogues, despite the fact that the influence perspective is at least as important as the inclusion perspective for the right to political participation. This essay thus addresses the challenge of citizen dialogues regarding their impact on political decisions. This study examines how citizen dialogue as a democratic innovation operates within a local political context, this to answer how the dialogue functions as a channel of political influence. The overall aim is to determine whether democratic innovation can revitalize representative democracy. This is answered by a qualitative case study of one of the dialogues of Huddinge municipality. The study is conducted with semi-structured interviews as primary materials. Graham Smith's institutional democracy theory forms the analysis framework, which is made up of various institutional and democratic ideals. The study's findings show that citizen dialogues, as democratic innovation, work well in a local political context, since the innovation is considered effective and because the innovation has a structure and a clear function in the political system. The results also show that citizens have a good chance of influencing political processes through citizen dialogues. This is mainly due to the fact that the studied citizen dialogue took place at an early stage of the decision-making process, which enabled better conditions for political participation. The results also reveal that there are no mechanisms within the political system that ensure that the participation will have significance. Consequently, it is not possible to draw conclusions as to whether a citizen dialogue is generally a good channel for political influence or not. The conclusions from this study are that a citizen dialogue can be considered to revitalize representative democracy, provided that it both fits in the local political context and has good conditions for integrating citizens' participation in the subsequent political decisions. / Studiet av medborgardialoger kretsar främst kring vilka och hur medborgare inkluderas i dialoger, trots att perspektivet inflytande har en minst lika viktig betydelse för rätten till politiskt deltagande som inkluderingsperspektivet. Uppsatsen tar därmed fasta på medborgardialogens utmaning kring inflytande. Studien undersöker hur medborgardialogen fungerar som demokratisk innovation i en lokalpolitisk kontext, detta för att svara på hur dialogen fungerar som kanal för politiskt inflytande. Det övergripande syftet är huruvida en demokratisk innovation kan vitalisera den representativa demokratin. Detta besvaras genom en kvalitativ fallstudie av en av Huddinge kommuns medborgardialoger. Undersökningen genomförs med semistrukturerade intervjuer som primärmaterial. Med avstamp i Graham Smiths institutionella demokratiteori skapas analysramverket bestående av olika institutionella och demokratiska ideal. Studiens resultat visar att medborgardialogen som demokratisk innovation, fungerar väl i en lokal-politisk kontext då innovationen ses som effektiv och innehar en tydlig funktion inom det politiska systemet. Resultatet visar även att medborgare har en god möjlighet till inflytande på politiska processer. Detta beror främst på att den studerade medborgardialogen skedde i ett tidigt skede av beslutsprocessen, vilket möjliggjorde bättre förutsättningar för politisk delaktighet. Av resultatet framkommer det även att det saknas mekanismer inom det politiska systemet som garanterar att deltagandet blir betydelsefullt. Det går följaktligen inte att dra slutsatsen kring om medborgardialogen i allmänhet är en bra kanal för politiskt inflytande eller inte. Slutsatserna är att medborgardialogen kan ses vitalisera den representativa demokratin, med förbehåll att medborgardialogen både passar i den lokala politiska kontexten och har goda förutsättningar för att integrera medborgarnas deltagande i efterföljande politiska beslut.

The purpose of our thesis was to examine citizens' attitude in a smaller city to new digital innovations, specifically autonomous vehicles and carpools, as well as opinions about citizens' participation. Through a web-based questionnaire, which was distributed on social media, as well as a discussion group on Facebook, an understanding was formed about the human acceptance, motivation factors, views and mobility habits. This was then analyzed to create an understanding of how a citizen dialogue should be conducted in social media. In line with this, we examined whether connections regarding human acceptance of new digital innovations can be affected, depending on how the dialogue is conducted and how much information the citizens are provided with. The result showed a clear relationship between knowledge and attitude, where a little knowledge created a more negative opinion. Other interesting discoveries that were identified, were that people see both problem areas and opportunities with a more digitized society. We also found how the respondents wanted increased participation, and that citizens' views are taken into account and have a clear impact on urban development. Finally, we conclude that the degree of citizens' participation and how the dialogue is conducted, shape their acceptance and understanding of changes in society and mobility solutions. The research area on human acceptance, participation and dialogue on autonomous vehicles and carpools is an emerging area of research. This means that the essay is exploratory which can enable further and more in-depth research. / Syftet med vår uppsats var att undersöka medborgare i en mindre stads inställning till nya digitala innovationer, specifikt autonoma fordon och bilpooler, samt åsikter kring medborgares delaktighet. Genom ett webbaserat frågeformulär, som distribuerades på sociala medier, samt en diskussionsgrupp på Facebook, bildades uppfattning kring människans acceptans, motivationsfaktorer, synpunkter och mobilitetsvanor. Sedan analyserades detta för att skapa en förståelse kring hur en medborgardialog bör föras i sociala medier. I linje med det undersöktes även samband om människans acceptans till nya digitala innovationer påverkas, beroende på hur dialogen förs och hur mycket information medborgarna tillhandahålls. Resultatet visade en tydlig relation mellan kännedom och inställning, där en liten kännedom skapade en mer negativ åsikt. Andra intressanta upptäckter som identifierades var att människor ser både problemområden och möjligheter med ett mer digitaliserat samhälle. Vi fann även att respondenterna önskade en ökad inkludering, samt att medborgares synpunkter beaktas och har en tydlig påverkan inom stadsutveckling. Avslutningsvis drar vi slutsatsen att graden av medborgarnas delaktighet och hur dialogen förs, formar deras acceptans samt förståelse för samhällsomställningar och mobilitetslösningar. Forskningsområdet kring människans acceptans, delaktighet och dialog kring autonoma fordon och bilpooler är ett växande undersökningsområde. Det gör att uppsatsen är explorativ vilket kan möjliggöra ytterligare och en mer djupgående forskning.

This thesis takes an interdisciplinary approach to research how design rationale may improve practices for participatory design in urban planning. Knowledge on sustainable development, participatory planning in public sector, design rationale and innovation are brought together to form a cohesive understanding for the matter of citizen dialogue and participation.  To further gain knowledge on the subject a case study is done following the planning of a consultation at the urban planning office in Norrköping by participatory observations. Furthermore, semi-structured interviews are conducted with civil servants from Norrköping and Norrtälje, discussing the theme of citizen dialogue and municipal capacity and competence for its performance. The knowledge contributions addresses the specific case study at first hand, but are also applicable in some general sense. The study shows that design rationale can be of use and inspiration to address issues of culture and mental models in public sector, as these as believed to stand in the way of forming a more innovative and adaptive public sector that can design better practices for dialogue and participation. Design thinking and attitude can bring openness and human centred perspectives, among other things, to public organisations.  For the case study in question it is suggested that the urban planning office would benefit from implementing and trying out ways of working that are more in line with design thinking and attitude. It is also suggested that they might benefit from employing an experienced designer to be part of planning procedures, as expert designers can adapt methods and tools for participation to design case specific activities. To employ a more case specific and local approach to participatory practices is proposed to bring better results, both in terms of its democratic breakthrough as well as its impact on social sustainability.  Overall, this thesis offers contributions to design knowledge, knowledge that in turn can be important for the area of sustainable development at large.

The representative democracy has become weakened during the last decades. At the same time the United Nations declared at the Rio de Janeiro meeting in 1992 that environmental problems can best be solved by involvement of all concerned citizens in decision-making. The main purpose of this study has been to examine if citizens panels is a possible way to involve citizens in environmental decision-making and what the outcomes can be. Furthermore the study has investigated what the participation has contributed to environmental politics and how representative the results have been. This has been carried out by investigating the Piteåpanel in the municipality of Piteå by conducting interviews. The result of the study shows that the involvement of the citizens in the decision-making influenced the environmental politics of the municipality. The most striking result is that involving the citizens in the process of forming a climate and energy plan made the final plan more explicit and ambitious. However regarding the representativity the decisions can’t be considered fully representative from a political equality point of view. Despite this the decisions that have been made can be regarded as more legitimate because the citizens have been a part of the decision-making. The study argues in a careful way that increased participation in environmental decision-making in the form of citizens panels can be one of several approaches to both overcome the problems with the representative democracy and solve the environmental problems. / Den representativa demokratin har under de senaste årtiondena blivit försvagad. Detta samtidigt som FN vid Rio de Janeiro mötet 1992 deklarerade att miljöproblemen bäst kan lösas med att involvera alla berörda medborgare i beslutsfattandet. Syftet med denna undersökning har i huvudsak varit att se närmare på om medborgarpaneler kan vara ett sätt att involvera medborgarna i miljöfrågor och vilken effekt det kan få. Vidare har studien också undersökt vilken inverkan deltagandet fått på miljöpolitiken och hur representativt resultatet varit. Detta har skett genom att undersöka Piteåpanelen i Piteå kommun med genomförandet av intervjuer. Studiens resultat visar att involverandet av medborgarna i beslutsfattandet har påverkat kommunens miljöpolitik. Framförallt visar det sig att i arbetet med att ta fram en klimat och energiplan bidrog deltagandet till att den slutgiltiga planen blev mer tydlig och ambitiös. Gällande representativiteten visar det sig dock att resultaten ifrån panelen inte kan anses fullt representativa utifrån aspekten politisk jämlikhet. Trots detta har dock besluten som fattats fått en större legitimitet på grund av att medborgarna fått vara med i beslutsprocessen. Studien ställer sig försiktigt positiv till att ett ökat deltagande i miljöfrågor i form av medborgar-paneler kan vara ett av flera tillvägagångssätt i att både överbrygga problemen med den representativa demokratin samt lösa de miljöproblem som finns.