Cada vez mais, a competividade fortalece a filosofia de administração empresarial baseada na orientação para o cliente e para o lucro. A busca de novas formas de relacionamento com os clientes requer instrumentos que possam personalizar inclusive os preços que compõem a equação de valor de cada um. O que temos visto, na prática, são ações que não consideram a dinâmica das forças do mercado, representada pelas curvas de oferta e demanda, e por isso expõem a organização ao risco de propor um processo de troca que não atenda ao preceito de que deve beneficiar tanto o vendedor quanto o comprador, como fator mais importante para a manutenção de um relacinamento de longo prazo. Os instrumentos apresentados como equações matemamáticas, pretendem viabilizar a adoção de forma monitorada com os objetos da gestão econômica. Como benefício complementar, os intrumentos por requererem regras claras, objetivas e bem delimitadas para os processos de negociação, permitem compartilhar de maneira justa, a responsabilidade sobre o atingimento dos resultados através de transações comerciais. / Competitiveness fortifies the entrepreneurial management philosophy that prioritizes more and more, customers and profit. The search for new relationship between companies and customers requires appropriate tools to even, embody the prices that composes the equation of value. We have noticed according to the procedures, actions disrespecting the dynamic of market forces, represented by supply and demand curves and, as a consequence, the companies can be involved in a trading process that can not serve neither the seller nor the buyer, damaging the relationship in the long run. The algorithms presented as mathematical equation aim at enabling the approval of the dynamic prices in trading processes to support their own flexibility in a controlled way that is connected to the goals of the economic management. As a complementary benefit, the algorithms require clear, delimitative and objective rules for the dealing processes and make possible sharing in a fair way, the responsability for the achievement of the results through the trading negotiations.

This research constructs the theoretical framework through documentary analysis; it utilizes the approach of ¡§state and society relations¡¨ on the micro-level of the comparative politics, supplemented with the concept of ¡§corporatism¡¨. This research includes ¡§in-depth interview¡¨ and ¡§case study¡¨ to aim at examining two issues. While the Chinese government has been the central power, the enterprises are the key players in the businesses of modern China. When the private sector has prospered vigorously, the government faced increasing pressure from economic system reform. This indicates that the power of government will shift to the industry and trade association. This research finds that the trade association, deriving from ¡§top down¡¨ model, which can gain more self-Governance, is the successful case of transformation. Its character is that it neither seeks for power from the government during the transformation nor interest from the private sector, but, instead, serves for social welfare and receives more credibility from the public and better organizing autonomy. Since the south patrolling of Deng Xiaoping in 1992, the socialist market economy has been the goal China pursues. In 1998, the ninth session national representatives passed Decision of the structural reform of the State Council plan, and it pointed out ¡§establish a government administrative system with the Chinese characteristics and suitable to the socialist market economic system¡¨. In October 2003, the Third Plenary Session of the 16th Central Committee of the Communist Party of China passed Decision of the Central Committee of the Communist Party of China on Some Issues concerning the Improvement of the Socialist Market Economy . Obviously, in addition to the concept of open policy of the trade market, the policy on decentralization of governmental structural reform is in place. Those changes push the market mechanism to expand gradually, and accelerate the transformation of trade association. It makes the influence of trade association on industrial policy making grow. Particularly, Guangdong Province's economy opened early and also led the development of trade association. This research found that the system and development of trade association in Guangdong Province has exceeded that of the central government. ¡§Guangdong Food Profession Union¡¨ is one of the best examples. This research analyzes the development of food industry of both China and the Guangdong Province, in order to explain the relations among government, the business (market) and the society. Second, to analyze the development of trade association's of China and Guangdong Province to explain the formation of civil society. Third, using the case of ¡§Guangdong Food Profession Union¡¨ to study on its philosophy, institution and interest setting in order to map out the interaction among ¡§Guangdong Food Profession Union (GFPU)¡¨, government and business. Finally, it induces the relations among state, the market, the civil society. This research not only points out the similarities and differences between the study case and the general situation in China, but also classifies three kinds of trade association and within which the trade association of successful transformation might be called ¡§NGO with the Chinese characteristic¡¨. In brief, the social scope of trade association derived from ¡§top down¡¨ model, will de unavoidably deprived by the government. In the social scope formed by the trade association of successful transformation, the administrative authority is (Economic and Trade Commission) no longer in charge of them, but the ideology of Chinese Communist Party still exists. It was the ¡§civil society with the Chinese characteristic.¡¨

Cada vez mais, a competividade fortalece a filosofia de administração empresarial baseada na orientação para o cliente e para o lucro. A busca de novas formas de relacionamento com os clientes requer instrumentos que possam personalizar inclusive os preços que compõem a equação de valor de cada um. O que temos visto, na prática, são ações que não consideram a dinâmica das forças do mercado, representada pelas curvas de oferta e demanda, e por isso expõem a organização ao risco de propor um processo de troca que não atenda ao preceito de que deve beneficiar tanto o vendedor quanto o comprador, como fator mais importante para a manutenção de um relacinamento de longo prazo. Os instrumentos apresentados como equações matemamáticas, pretendem viabilizar a adoção de forma monitorada com os objetos da gestão econômica. Como benefício complementar, os intrumentos por requererem regras claras, objetivas e bem delimitadas para os processos de negociação, permitem compartilhar de maneira justa, a responsabilidade sobre o atingimento dos resultados através de transações comerciais. / Competitiveness fortifies the entrepreneurial management philosophy that prioritizes more and more, customers and profit. The search for new relationship between companies and customers requires appropriate tools to even, embody the prices that composes the equation of value. We have noticed according to the procedures, actions disrespecting the dynamic of market forces, represented by supply and demand curves and, as a consequence, the companies can be involved in a trading process that can not serve neither the seller nor the buyer, damaging the relationship in the long run. The algorithms presented as mathematical equation aim at enabling the approval of the dynamic prices in trading processes to support their own flexibility in a controlled way that is connected to the goals of the economic management. As a complementary benefit, the algorithms require clear, delimitative and objective rules for the dealing processes and make possible sharing in a fair way, the responsability for the achievement of the results through the trading negotiations.

La notion de qualité des services et de l’organisation du travail dans les banques libanaises est placée depuis plusieurs années au cœur des préoccupations et de l’organisation du système bancaire. Cependant, dans leur démarche actuelle, elles sont confrontées à plusieurs risques et déceptions car les coûts de leurs démarches sont élevés. Pour faire développer la proactivité, un changement par un management innovant est alors nécessaire. À partir de recherche-intervention réalisée dans quatre succursales bancaires sur le territoire libanais, nous nous sommes intéressé à analyser les convergences et les spécificités de ces organisations afin de proposer un modèle de management commun qui servirait de base à la croissance et au développement de ces établissements tout en conciliant qualité et coûts. La recherche propose une méthodologie permettant de développer les pratiques professionnelles de ces organisations. Un modèle de management socio-économique est proposé pour pérenniser les démarches de changement, en utilisant des outils afin d’améliorer l’organisation du travail et la qualité des services dans ces organisations tout en réduisant les coûts. / The concept of services quality and work organization in the Lebanese banks is placed since several years in the banking system main concerns and its organization. However, in their current approach, they are facing many risks and disappointments because the high costs of their actions.To have a proactivity contribution, a change using an innovative management will be necessary. From the research-intervention in four Lebanese bank branches, we were interested to analyze these organizations similarities and specificities in order to develop a common management model as a basis for these establishments’ growth and development, balancing quality and costs. The research proposes a methodology to develop professional practices of these organizations.A socio-economic management model is proposed to sustain the efforts of change, using tools in order to improve work organization and services quality in these organizations while reducing costs.

Toute entreprise, par choix ou par obligation, doit s’adapter en permanence aux différentes évolutions économique, technologique et social de son environnement. Dans cette visée, des changements internes et externes s’avèrent nécessaires afin d’optimiser les performances existantes de l’entreprise. Pour anticiper et réussir ces changements, les organisations doivent réfléchir à une stratégie adéquate en tenant compte du volet humain, car toute modification ou rupture des pratiques de travail peut déstabiliser les habitudes des acteurs et dans certains cas peut être à l’origine des mécanismes de résistance. Dans la littérature académique et dans le discours managérial la résistance au changement est souvent présentée comme un fait négatif mené par une minorité d’individus impactant significativement les projets de changement. Dans ce sens, l’étude de la compréhension et de la mesure des résistances des acteurs est donc essentielle pour réussir le changement dans une organisation. Notre étude démontre que, pour ne pas compromettre la réussite du projet de changement, une analyse des niveaux de résistances s’avère nécessaire par le gestionnaire afin de minimiser les effets de la résistance des acteurs face au changement. Le dispositif de recherche diachronique nous a permis de suivre l’évolution des comportements des acteurs, d’un projet de changement, dans le secteur médical, pour faire émerger les principaux caractéristiques et les niveaux de résistances. L’intérêt de cette étude est de déterminer les différents niveaux de résistances pour identifier les freins possibles auxquels le manager devra faire face, et de proposer des solutions adéquates pour réussir de manière positive un changement dans l’entreprise. / Every company, by choice or by necessity, must constantly adapt itself to various economic, technological and social environment changes. From this perspective, the internal and external changes are needed in order to optimize the existing of the company. To anticipate these changes and to be successful, organizations need to consider an appropriate strategy taking into account the human dimension, because any modification or termination of work practices can destabilize the habits of actors and in some cases can cause resistance mechanisms. In the academic literature and in the managerial discourse, the resistance to change is often presented as a negative led by a minority of individuals impacting significantly change projects. In this sense, the study of understanding and measuring resistances actors is essential for managing change in an organization. Our study demonstrates that, in order to not jeopardize the success of the change project, an analysis of resistance levels is necessary for the manager to minimize the effects of the actor’s resistance to change. This diachronical research has allowed us to monitor the behavior of actors, a proposed change in the medical industry, to bring out the main characteristics and resistance levels. The interest of this study is to determine the different levels of resistance, to identify the possible obstacles, that the manager will have to deal and then to propose appropriate solutions to achieve positively the change in the company.

Dans cette étude, nous proposons une analyse du contexte marocain de la santé et de la sécurité au travail, aussi bien sur le plan social et culturel que législatif. L'exploration du système de gestion de la santé et de la sécurité au travail nous a amené à mettre en lumière non seulement les sources législatives internationales du Code du travail marocain, mais aussi les différentes méthodes de management de la santé et de la sécurité dans les entreprises. Nous proposons également une étude statistique qui permet de mieux comprendre la gestion, les processus de prévention et les techniques de management de la santé-sécurité au sein des entreprises marocaines. En même temps, afin de proposer un modèle de management qui servirait de base à la croissance et au développement économique et social de l’établissement, une recherche-intervention a également été réalisée au sein d’une entreprise marocaine. Ainsi, les raisons de l'insuffisance du respect des lois déjà existantes ont donc pu être mises en évidence et des solutions claires à partir de l’utilisation d’outils pour améliorer l’organisation et les conditions de travail à des coûts réduits, ont été proposées. / In this study, we propose an analysis of the Moroccan context of health and safety, both in the social and cultural that legislation. Exploring the management system of health and safety at work has led us to highlight not only the international law sources of the Moroccan labor code, but also the different methods of managing health and safety in companies. We also propose a statistical study to better understand the management, prevention processes and technical management of health and safety within Moroccan companies. At the same time, in order to propose a management model as a basis for growth and economic and social development of the institution, intervention research was also conducted in a Moroccan company. Thus, the reasons for the lack of compliance with existing laws have therefore been highlighted and clear solutions from the use of tools to improve the organization and working conditions at a reduced cost, have been proposed.

This study is a systematic, objective investigation of educator empowerment, where the researcher explores the perspective of ABET educators. This study is presented against the backdrop of striking a balance between the conventional curriculum and Curriculum 2005 (OBE) because they exhibit a variety of challenges, anomalies and imbalances which led to the Revised National Curriculum Statements which will be implemented in 2006. It is informed by the fact that educators, if empowered, form an integral and central feature of changes in educational centres, especially in teaching adult learners to be able to assist their school-leaving children so as to improve provincial matric results, for example. The researcher focused on educators of ABET in Limpopo Province as the unit of analysis in this study. Interactive, cooperative, peer teaching, dialogic meditation, group and team teaching, constructivism and human resource development, reflective and multi-level approaches, are discussed with a particular focus on educator empowerment, including in-service training programmes. The researcher regards ”church settings” (her term) as inappropriate for effective teaching as they reduce educators to preachers and learners to congregants. This occurred as a result of the failure to recognise the importance of educator-learner, learner-learner and educator-educator interaction in the past curriculum. The study argues that the approaches mentioned are appropriate for this study. Educator empowerment is a lived-in and continuous process, monitoring and evaluating of in-service training to ensure quality. It was therefore necessary to develop a research design that would make it possible to enable educators to implement the new curriculum. Qualitative research is based on an in-depth inquiry which captures an educator's personal perspectives and experiences. Focus groups and in-depth interviews, which exemplify qualitative methods, were seen to be the best research tools in gathering the data for this study. The respondents, were UNISA ABET certificate students, and also professional educators at formal schools. They showed zeal in improving the educational situation. Their responses led to the model which has been developed in the thesis, culminating in uplifting the teaching profession and handling its multi-level led dynamic in an interactive and cooperative manner and reflecting in their experiences so that purposes of the National Qualifications Framework can be attained. / Educational Studies / D.Ed. (Didactics)

This study is a systematic, objective investigation of educator empowerment, where the researcher explores the perspective of ABET educators. This study is presented against the backdrop of striking a balance between the conventional curriculum and Curriculum 2005 (OBE) because they exhibit a variety of challenges, anomalies and imbalances which led to the Revised National Curriculum Statements which will be implemented in 2006. It is informed by the fact that educators, if empowered, form an integral and central feature of changes in educational centres, especially in teaching adult learners to be able to assist their school-leaving children so as to improve provincial matric results, for example. The researcher focused on educators of ABET in Limpopo Province as the unit of analysis in this study. Interactive, cooperative, peer teaching, dialogic meditation, group and team teaching, constructivism and human resource development, reflective and multi-level approaches, are discussed with a particular focus on educator empowerment, including in-service training programmes. The researcher regards ”church settings” (her term) as inappropriate for effective teaching as they reduce educators to preachers and learners to congregants. This occurred as a result of the failure to recognise the importance of educator-learner, learner-learner and educator-educator interaction in the past curriculum. The study argues that the approaches mentioned are appropriate for this study. Educator empowerment is a lived-in and continuous process, monitoring and evaluating of in-service training to ensure quality. It was therefore necessary to develop a research design that would make it possible to enable educators to implement the new curriculum. Qualitative research is based on an in-depth inquiry which captures an educator's personal perspectives and experiences. Focus groups and in-depth interviews, which exemplify qualitative methods, were seen to be the best research tools in gathering the data for this study. The respondents, were UNISA ABET certificate students, and also professional educators at formal schools. They showed zeal in improving the educational situation. Their responses led to the model which has been developed in the thesis, culminating in uplifting the teaching profession and handling its multi-level led dynamic in an interactive and cooperative manner and reflecting in their experiences so that purposes of the National Qualifications Framework can be attained. / Educational Studies / D.Ed. (Didactics)