The rapid development in tourism sector in Turkey after 1980s led to an uncontrolled and unplanned development in the small settlements close to the tourism development areas. This is the result of the incrementalist tourism planning understanding emerged as the consequence of not considering the small settlements as a part of tourism development scenarios. Within the thesis, the tourism development areas and the economic, social, cultural and spatial relations of small settlements surrounding are discussed. It is emphasized that the concept of tourism is quite comprehensive and it is claimed that tourism legislation and tourism planning should be prepared taking into account that comprehensive tourism description. The questions, whether a role is described for small settlements in the tourism development scenarios in the course of tourism planning experiences of Turkey after 1980s or not, and what kind of approaches the tourism policies include about the development of small settlements are tried to be answered referring to the Tourism Encouragement Law Code: 2634 and Amended Law on Tourism Encouragement Law Code: 4957. The claims that tourism planning in Turkey after 1980s has not been carried out with a comprehensive planning approach and no part is reserved for the small settlements in tourism development scenarios are looked through over Antalya -Belek Tourism Centre and the hypothesis put forward in the thesis are proved through the mentioned sample areas. Moreover, within the scope of this thesis, recommendations and proposals on the legal regulations for the solution of problems determined and on the content of &ldquo / tourism development plans&rdquo / are given.

Few countries can boast of having the culture of formal volunteering seen in the United States. In explaining this phenomenon, many empirical studies have found religiosity significant in predicting behaviors among young adults, adults, and the elderly. However, teens (13 – 17 years) have not attracted much attention from researchers, though they possess the time and resources most needed to volunteer. Using data from the National Study on Youth and Religion (NSYR) Wave 1, this study examines the relationship between formal volunteering and teens’ individual (religious salience and religious experience) and collective religiosity (religious tradition, church attendance, and religious youth group participation). Parental variables and teen demographics are also tested using a three-stage ordinal logistic regression. Regarding individual religiosity, the results suggested a significant relationship between teens’ religious experiences and formal volunteering. In addition, parents can induce formal volunteering by encouraging their teens to volunteer and participate in religious youth groups.

The pedagogics of the leisure time center where the signifiers are the group, the experience and the situation, all these would make possibilities for the leisure time teachers to work with mathematics in an untraditional way, to complement the formal mathematics with an informal, everyday mathematics. This way to educate goes together with what the science depicts is missing in the traditional way of educating. The students need to work more with problem solving, creative, colloquial and practical with mathematics, preferably in interaction together. The purpose of the study is to try to get to know how the leisure time center operates to enable the development in mathematics of the students. Which are the activities the leisure time center offers where the students mathematical competence increases through encouragement and challenges. To get material for my analysis I have chosen two methods, observations and interviews, to get a broad and immerse comprehension of the scope of the survey. I have proceeded from the mathematician Alan Bishop and his theories about the six universal mathematical activities. I have also chosen to link my observations and the interviews to the social constructivism, i.e. that the human active construct knowledge in interaction together with others. The result of the survey is that the teachers has a good theoretical competence when it comes to informal mathematics. The presented activities are mostly sport and playing, and the equipment that is offered has to do with sport. These activities are according to Bishop mathematical activities themselves, but to encourage and challenge the students in their mathematical development, it requires mental presence, dedication and curious teachers.

School is supposed to be a place of equal opportunity for all students to achieve academic success no matter who they are or what background they have. Yet in the Swedish school today, girls generally perform better and receive better grades than boys regardless of socioeconomic background or ethnicity. This trend is not exclusive to Sweden; multiple countries experience this as well as reported by OECD (2020). The purpose of this project is to study why girls outperform boys in the Swedish school. This project applies the hypothesis that girls are, consciously or unconsciously, more encouraged and have higher expectations placed upon them by their teachers, guardians and their classmates. To study this a survey was handed out to 75 students of both sexes where they answered questions about their academic achievements as well as about their general, inner and outer motivation, encouragement and expectations from their teachers, guardians and classmates. The results show that the students have the same general motivation and experience almost equal encouragement from teachers and guardians. Girls, however, have slightly higher inner motivation, much higher outer motivation and experience much more encouragement from their classmates as well as higher expectations from their teachers, guardians and their classmates than boys do. These results are then analyzed and compared to what previous research found and eventual differences are discussed.

No description available.

<p>This thesis investigates the utilization of customer and dealer feedback within organizations. Only few companies seem to fully exploit the valuable information they receive on customer and dealer opinions and preferences. The purpose of this study is to examine how firms can ensure that feedback contributes to the development of improvements in the organization in order to become more customer-centric. Theoretical approaches to a company’s relationships with customers and dealers, the importance of internal and external customer satisfaction, the creation of knowledge and the role of the organization have been considered. Thereafter, the current processes of feedback utilization in the case company Volvo Construction Equipment Region International have been analyzed, the organization’s internal environment studied and the perspective of its dealers included. These steps have been taken in order to answer the main research question of this thesis, namely ‘How can the administrative functions of an MNC become more customer-centric by improving an existing customer and dealer feedback process?’ Several conditions have been identified in this study, which need to be in place in order for companies to benefit from customer and dealer feedback. Especially the development of adequate processes for feedback analysis, knowledge creation and action-taking, as well as an appropriate organizational culture, appear to be central in this context. The provided recommendations of this thesis regarding the involvement of employees, procedures in the process of feedback utilization, a framework for company-wide learning, and the role of the dealers shall help to understand how to make better use of feedback in future.</p>

This thesis investigates the utilization of customer and dealer feedback within organizations. Only few companies seem to fully exploit the valuable information they receive on customer and dealer opinions and preferences. The purpose of this study is to examine how firms can ensure that feedback contributes to the development of improvements in the organization in order to become more customer-centric. Theoretical approaches to a company’s relationships with customers and dealers, the importance of internal and external customer satisfaction, the creation of knowledge and the role of the organization have been considered. Thereafter, the current processes of feedback utilization in the case company Volvo Construction Equipment Region International have been analyzed, the organization’s internal environment studied and the perspective of its dealers included. These steps have been taken in order to answer the main research question of this thesis, namely ‘How can the administrative functions of an MNC become more customer-centric by improving an existing customer and dealer feedback process?’ Several conditions have been identified in this study, which need to be in place in order for companies to benefit from customer and dealer feedback. Especially the development of adequate processes for feedback analysis, knowledge creation and action-taking, as well as an appropriate organizational culture, appear to be central in this context. The provided recommendations of this thesis regarding the involvement of employees, procedures in the process of feedback utilization, a framework for company-wide learning, and the role of the dealers shall help to understand how to make better use of feedback in future.

Esta pesquisa visa analisar a política de apoio e de fomento as Micro e Pequenas Empresas no estado de Mato Grosso do Sul, tendo como referência a atuação do SEBRAE/MS no período de 1990 a 2008, através da percepção dos empresários analisados. A pesquisa parte da informação de que o índice de mortalidade das pequenas e micro empresas é de 56% antes de completarem cinco anos de atividades (SEBRAE, 2007). Trata-se de uma informação preocupante, pois, segundo o SEBRAE (2007), as Micro e Pequenas Empresas constituem 99% do número de empresas formalmente estabelecidas no país, responsável por 60% dos empregos gerados, contribuindo com mais de 50% dos salários, e por 20% de participação no Produto Interno Bruto do país. A questão principal a ser investigada é se estas políticas acontecem de forma eficiente e quais as ações tomadas por estas empresas para se manterem no mercado. Para identificar a percepção dos micro e pequenos empresários sobre a contribuição das políticas de apoio e de fomento do SEBRAE/MS, assim como, suas ações tomadas diante das dificuldades enfrentadas, foram realizadas entrevistas e questionários dirigidos a várias empresas. Foi detectado que apenas uma das 24 empresas que aceitaram em participar da pesquisa, demonstrou estar satisfeita com os serviços prestados pelo SEBRAE/MS. Das 24 empresas analisadas, 14 utilizam ou já utilizaram os serviços do SEBRAE/MS e outras 10, não utilizaram. A metodologia utilizada foi de caráter exploratório, com abordagem qualitativa, utilizando a técnica de análise de discurso. Com base nas teorias utilizadas e nas informações obtidas das entrevistas e questionários, a pesquisa evidenciou que esta insatisfação não é proveniente da existência de alguma ineficiência do SEBRAE/MS, relacionado à falta de conhecimento técnico, e sim, da dificuldade do SEBRAE/MS em atender a ansiedade dos empresários pesquisados em obter respostas prontas e imediatas diante das dificuldades que enfrentam. Isto acontece devido à variedade e o volume de atividades existentes dentro destas empresas, mesmo de micro e pequeno porte, que induzem o micro e pequeno empresário ter uma organização e controle não muito eficiente de sua empresa. Quanto mais organizada e controlada, maior a possibilidade de uma empresa deste porte conseguir definir e melhor aproveitar os serviços de apoio e de fomento do SEBRAE/MS em comparação com aquelas cuja organização e controle são deficientes. / This research aims to analyze the political support and encouragement Micro and Small Enterprises in the state of Mato Grosso do Sul, with reference to the performance of SEBRAE / MS in the period 1990 to 2008, through the perception of entrepreneurs analyzed. The research is part of the important information that the mortality rate of small and micro enterprises is 56% before reaching five years of activities (SEBRAE, 2007). It is a troubling information because, according SEBRAE (2007), the Micro and Small Enterprises constitute 99% of the number of companies formally established in the country, accounting for 60% of jobs, contributing over 50% of salaries , and 20% share of the GDP of the country. The main question to be investigated is whether these policies occur efficiently and that the actions taken by these companies to stay in the market. To identify the perceptions of micro and small entrepreneurs on the contribution of political support and encouragement of SEBRAE / MS, as well as their actions taken in the face of difficulties, we conducted interviews and questionnaires to various companies. It was found that only one of 24 companies that agreed to participate in the study, proved to be satisfied with the services provided by SEBRAE / MS. Of the 24 companies surveyed, 14 use or have used the services of SEBRAE / MS and 10 others, did not. The methodology was exploratory in nature, with a qualitative approach, using the technique of discourse analysis. Based on the theories used and the information obtained from interviews and questionnaires, the survey showed that this dissatisfaction is not from the existence of some inefficiency SEBRAE / MS, related to lack of technical knowledge, but rather the difficulty of SEBRAE / MS address the anxiety of businessmen surveyed in getting immediate answers and the difficulties you face. This is due to the variety and volume of existing activities within these businesses, even micro and small, which leads to micro and small business to have an organization and not very efficient control of your company. The more organized and controlled, the greater the possibility of a company this size get set and enjoy the best support services and promotion of SEBRAE / MS compared with those whose organization and control are disabled.

Made available in DSpace on 2016-08-03T12:30:43Z (GMT). No. of bitstreams: 1 Ana Claudia Gusso.pdf: 2568093 bytes, checksum: 5f0773271441de6b85f626d130007105 (MD5) Previous issue date: 2008-03-03 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / This research brings into evidence both the use of internal, directed communication instruments and the use of public relations actions and relationship marketing inside the historic evangelical churches. The aim is to check if those instruments have any relation to the loss or retention of members in those churches and in their numerical growth in the face of a new religious configuration, where fidelity is getting harder to get every day. This study emphasizes the importance of internal communication and marketing communi cation strategies used inside the historic churches as an aid to the so called word of mouth marketing. In order to do this research, an analysis of the four historic churches in Curitiba with the greatest number of members was conducted. Those churches are the Baptist, the Lutheran, the Presbyterian and the Methodist. The study was carried on by participating observation research, analysis of various kinds of materials, interviews with church leaders and a quantitative research which involved the members and the visitors of the four churches. By using a structured questionnaire, this study analyzed the behavior of these members face to the internal directed communication means used in the churches and the relationships that happen inside them, both between their members and between the members and their leaders.(AU) / Esta pesquisa evidencia o uso de instrumentos de comunicação interna e dirigida e de ações de relações públicas e marketing de relacionamento dentro das igrejas evangélicas históricas. Também enfatiza a importância da comunicação interna e das estratégias de comunicação mercadológicas utilizadas dentro das igrejas inclusive com o uso do marketing boca a boca. Para a realização desta pesquisa foi feito um recorte das quatro maiores igrejas evangélicas históricas, em número de membros, situadas na cidade de Curitiba: Batista, Luterana, Presbiteriana e Metodista. O estudo foi realizado por meio de pesquisas de observação participante, análise de materiais diversos, entrevista com os líderes e uma pesquisa de campo, quantitativa, envolvendo os membros e freqüentadores das igrejas. Com o auxilio de um questionário estruturado foram analisados: 1) o comportamento dos membros e freqüentadores diante dos instrumentos de comunicação interna e dirigida que estão sendo utilizados e percebidos; e 2) os relacionamentos dentro da igreja, tanto entre membros quanto entre estes e seus líderes. A pesquisa concluiu que estes instrumentos de comunicação interna possuem relação com a retenção, perda e crescimento numérico de membros nas igrejas pesquisadas, frente a uma nova configuração religiosa onde a fidelização está cada vez mais difícil de ser alcançada.(AU)

Made available in DSpace on 2015-04-16T14:49:22Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 2275155 bytes, checksum: c623576b560e2974476e82c54dd5f168 (MD5) Previous issue date: 2010-12-07 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / The overall objective of this study is to analyze the competencies in action of the technical and administrative managers of federal institutions of higher education (IFES) in northeastern Brazil and the following are specific objectives: a) identify the competencies in action of managers of IFES in their professional practice, b) set the dimensions of the competencies of the technical and administrative managers and c) measure, as perceived by managers, the domain level and the level of encouragement from IFES regarding managerial competencies identified. The theoretical framework was divided into five parts: (i) competencies: a construct preparation, (ii) managerial competencies, (iii) the historical evolution of IFES, (iv) public context: the current scenario of human resource management and (v) public manager's role: challenges and opportunities. The research configures itself as qualitative and quantitative nature, of the exploratory and descriptive type, being held in two stages: a qualitative through focus groups and a quantitative survey using an electronic source of data collection. The sets of qualitative research were three federal universities: Federal University of Paraiba UFPB, Federal University of Pernambuco UFPE and the Federal University of Rio Grande do Norte UFRN. The qualitative phase included 21 public managers in the areas of human resources, finance, accounting, and security that work in those institutions. In the data collect the focus group technique was used in order to uncover the perceptions of managers, identifying the managerial competencies present in their professional practices. The interviews were transcribed and the information handled by the analysis of qualitative data. The quantitative stage was performed in 14 IFES located in northeastern Brazil, using a survey. The results allowed enlarge the understanding of management competencies in the public scope, enabling to identify four dimensions present in the managerial competencies in the design of these managers in the public sector: Competencies of Institutional Development Management, Competencies of Behavioral Management, Competencies of Organizational Environment Management and Competencies of Political management, as well as measure the domain and encouragement level perceived in each competence. / O objetivo central deste estudo é analisar as competências em ação de gestores técnico-administrativos das Instituições Federais de Ensino Superior (IFES) do Nordeste brasileiro, e os objetivos específicos: a) identificar as competências em ação dos gestores das IFES em sua prática profissional; b) definir as dimensões das competências dos gestores técnico-administrativos das IFES e c) mensurar, na percepção dos gestores, os níveis de domínio e de encorajamento das IFES em relação às competências gerenciais identificadas. A fundamentação teórica foi dividida em cinco partes: (i) competências: um construto em elaboração, (ii) competências gerenciais, (iii) evolução histórica das IFES, (iv) contexto público: atual cenário de gestão de pessoas e (v) papel do gestor público: desafios e possibilidades. A pesquisa se configura como de natureza qualitativo-quantitativa, do tipo exploratória e descritiva, sendo realizada em duas etapas: uma qualitativa por meio do focus group e outra quantitativa utilizando um questionário eletrônico como fonte de coleta de dados. Os cenários da pesquisa qualitativa foram 3 universidades federais: Universidade Federal da Paraíba UFPB, Universidade Federal de Pernambuco UFPE e Universidade Federal do Rio Grande do Norte UFRN. A fase qualitativa abrangeu 21 gestores públicos das áreas de recursos humanos, finanças, contabilidade e segurança que trabalham nas referidas instituições. Na coleta de dados, foi utilizada a técnica do focus group, com o intuito de desvelar as percepções desses gestores, identificando as competências gerenciais presentes em suas práticas profissionais. As entrevistas foram transcritas e as informações tratadas por meio da análise qualitativa de dados. A etapa quantitativa foi realizada em 14 IFES localizadas no Nordeste brasileiro, aplicando-se um survey. Os resultados permitiram ampliar a compreensão acerca das competências gerenciais no âmbito público, possibilitando identificar quatro dimensões presentes nas competências gerenciais na concepção destes gestores no setor público Competências de Gestão do Desenvolvimento Institucional, Competências de Gestão Comportamental, Competências de Gestão do Ambiente Organizacional e Competências de Gestão Política bem como mensurar em cada uma, o nível de domínio e de encorajamento.