Unfair Competition and Unfair Commercial Practices in the Online Environment of Social Networks Abstract (ENG) The aim of this master's thesis is to analyse applicable law relating to the phenomenon of surreptitious advertising occurring in the posts published by influencers on social networks, examined in the scope of Czech law against unfair competition and unfair commercial practices. The author also aims to describe the particulars of the proper indication of advertising nature of such posts. The introductory part of this thesis covers general legal provisions on unfair competition and unfair commercial practices (with regard to the European law influence) and legal regulation of social networks. Analysed in detail are the general clause of unfair competition, denominate (special) and innominate (judicial) merits of the cases of unfair competition and the means of protections against unfair competition. Unfair commercial practices are characterised by examination of the general clause, small general clauses and the blacklist of unfair commercial practices. Social networks are introduced generally as information society services and audiovisual media services, and then afterwards three selected social networks - Facebook, Instagram and YouTube - are broadly characterised; the relationship between the...

Background: Brand loyalty is an essential asset for brands as it helps brands to build a strong brand. Therefore, brands invest a significant amount of money in their marketing efforts and strategies to create and maintain brand loyalty in an ever-competitive market. One of these strategies is social media marketing, or more precisely, influencer marketing. Before influencer marketing arose, as it is known today, brands used celebrity endorsements to market the brand. However, as influencer marketing increased in popularity for brand endorsements, celebrity endorsement became less sought after and can be considered equal in their characteristics due to their fame and well-known personality. Prior research has not investigated how influencer endorsement impacts brand loyalty, therefore, this thesis applied the concept of celebrity endorsement in the context of influencer marketing and thereby treated influencers as celebrities due to their similar characteristics. Purpose: The purpose of this research is to explain the impact of influencers endorsement on brand loyalty. Methodology: This study used a deductive and quantitative approach and had an explanatory purpose and a cross-sectional research design. This study also presented a new model including three hypotheses that assumed a positive impact of the characteristics of an influencer’s endorsement on brand loyalty. The data collection was done through a self-completion questionnaire distributed online, which resulted in 104 valid responses. Findings: The findings of this study is that all the hypotheses (H1, H2, H3) are found insignificant in the all model (Model 5). This is because the hypotheses were rejected since the significance level of the ANOVA-test showed that the model was not significant as the significance level was above the accepted level (p<0.05). Hence,  no significant evidence can come from this study.  Conclusion: The conclusion that can be drawn from this study is that no significant relationship was found between the concepts of authenticity, credibility, and trustworthiness on brand loyalty, and based on these variables, influencer endorsements do not have an impact on brand loyalty.

Background: Social media marketing has grown rapidly in recent years and has become a standard tool for marketers. As a result, companies use social media influencers (SMIs) to reach their target audiences. One important aspect of influencer marketing is the relational aspect. Followers who exert parasocial relationship (PSR) with SMIs are more prone to respond positively to influencer marketing and the persuasion tactics put forward by companies and SMIs. It has therefore become crucial to understand how PSR and followers' persuasion knowledge affect followers' perception of transparency in sponsored posts.  Purpose: The purpose of this thesis is to explore parasocial relationships and persuasion knowledge impact on followers’ perceived transparency of social media influencers. Methodology: This abductive thesis used a qualitative strategy for the collection of empirical data. A combination of four focus groups and semi-structured interviews were used, leading to a total of 17 participants. The data was analyzed using thematic analysis, resulting in three major themes and nine sub-themes. Findings: We found that followers’ perceived transparency has direct relationships with PSR and persuasion knowledge, respectively. However, there was no direct link between PSR and persuasion knowledge. Instead, this relationship was indirect through perceived transparency. Furthermore, how these concepts affect each other determines how followers perceive and respond to sponsored content.  Value: This thesis demonstrates the effectiveness perceived transparency has in SMIs sponsored content. Furthermore, we also extend the view and the meaning of PSR and persuasion knowledge, in response to perceived transparency. Lastly, this thesis illustrates PSR and persuasion knowledge’s effect on perceived transparency and how this ends in followers' perception of sponsored content.

Today, thanks to the internet, marketers reach a wider audience than with traditional advertising. Social platforms enable people to interact and share content in various kinds. Influencer marketing is a marketing technique that is increasing and has a high growth rate. The procedure is based on companies paying individuals to market and recommend the company's brand in their private media channels. These individuals have been shown to inspire and influence their followers. Social platforms have become an essential channel to spread information and this form of advertising has proven to be more authentic compared to conventional advertising. Consumers can therefore use social media to find inspiration and be influenced to buy products. This information results in the purpose of the study, where a qualitative research method has been used to gain a deeper understanding of the consumer's attitude to influencers and influencer marketing from the consumer's perspective. Where the overall goal is to gain insight into which factors are perceived as important when it comes to trust, and what trust can lead to. The purpose of the study has been fulfilled by studying consumers' attitudes to influencer marketing where factors concerning the source's credibility, attractiveness, and marketing results in more detail. Furthermore, the study is based on social exchange theory that guides the study. The theory describes the course of events when influencer practices influence over the followers. The results of the study are partly consistent with the theory, where the investigated factors, except physical attractiveness, have been shown to be important when it comes to trust in influencers and what it can lead to. Sponsored posts that were perceived as too frequent and too obvious tended rather to increase advertising resistance, and price is important when making purchasing decisions. Furthermore, the study showed that in addition to expertise, the area of interest was also a significant factor. This means that the study found that homophily, expertise, and authenticity are factors of importance for trust in influencers to be experienced. If there is trust in influencers, the results suggest that the follower becomes more loyal, the brand attitude is affected to varying degrees and that it can have an impact on the purchase intention.

Syftet med den här studien är att skapa en förståelse kring hur kvinnor inom generation Z:s attityder till mode och kläder påverkas av influencer marketing som marknadsföringsstrategi. Det grundar sig i att det har identifierats ett antal kunskapsgap som att det saknas forskning på generation Z som konsumenter och även inom fenomenet influencer marketing. Dessutom på förändrade digitala konsumentbeteenden i och med pandemin Covid-19. Vidare har en framtidsanalys presenterats för att försöka täcka upp för de kunskapsgap som identifierats. Resultaten från studien visar att kvinnorna inom generation Z:s attityder till mode och kläder i högsta grad påverkas av influencer marketing. Då de dagligen använder sig av sociala medier och det faktum att det har kommit att bli en normalitet inom generationen att söka efter inspiration till mode och kläder via influencers på sociala medier. Attityder gentemot företag och influencers inom klädbranschen och således mot mode samt kläder påverkas också av faktorer som en influencers tillit och expertis. Det vill säga, generationen följer influencers de anser som pålitliga och de med tillräckligt hög genomslagskraft ses då även som pålitliga även i andra områden. Vilket innebär att företag som samarbetar med “rätt” influencers hamnar inom konsumenternas radar och i och med det kan påverka attityderna åt sin fördel.

Social media is a phenomenon that is successively developing, and the usage is rising each day, which in turn has an impact on consumer behaviour. Hence, the new attributes that social media provides, both for businesses and individuals, are affecting the way people are acting when making a purchase. Due to these circumstances the purpose of this thesis was to investigate and understand how social media are affecting consumers impulse buying behaviour when purchasing fashion products, and to establish if there were any gender differences.  From previous research about impulse buying and the online environment, seven hypotheses were created. The empirical findings were conducted using a quantitative method through an online survey with standardized and mainly closed-ended questions. The data were collected from 375 respondents, whereby there were at least 100 of each gender. Following, all the hypotheses were tested through the statical software SPSS.  In the conclusion of the thesis, it is established that two triggers, market stimuli and individual traits, had a moderate effect on consumers impulse buying tendency while the other categories did not at all. However, it was confirmed that all triggers had a correlation to impulse buying on social media. Additionally, it was determined that there were a gender differences in all the tested hypotheses, proving that there is a difference between men and women regarding impulse buying on social media. Although, the research is providing space and opportunity to include other aspects and develop the research field further in future research.

ABSTRACT  Date: 02.06.2021  Level: Bachelor thesis in Business Administration, 15 cr  Institution: School of Business, Society and Engineering, Märlardalen University  Title: An exploratory study: The role of trust and perception through influencer marketing and artificial intelligence on millennials and generation Z’s purchase intent in the online retail context.  Tutor: Leanne Johnstone  Keywords: Online consumer behavior, Influencer marketing, Artificial intelligence, Trust in the online context, Perception in the online context, Millennials and Generation Z  List of abbreviations: SNS, SMI, AI, Gen Z, Gen Y, TRA, TPB, TAM  Research questions: How does Influencer’s marketing and AI affect trust and perception (i.e. aspects of consumer buying behavior) for millennials and generation z’s purchase intent in the online retail context?  Purpose: The purpose of this thesis is to develop an understanding on how trust and perception, through social media influencers and AI (algorithms) influences the purchase intention of millennials and generation Z’s in the online retail context.  Method: This thesis used an inductive approach towards theory development. In order to accomplish this qualitative research focus group interviews were conducted. The data collected through these focus group interviews were then thematically analyzed to identify common patterns, themes and topics.  Conclusion: The conclusion for this study finds that influencer marketing and artificial intelligence influences trust and perception in the online retail context, which in return impacts the purchase intentions of Millennials and Gen Z. Furthermore, this study also finds that Millennials and Gen Z, based on the experiences of their respective generations, have different behavioral attitudes in the online context.

Influencer marketing and celebrity endorsement has grown in the past years and has become a vital part of marketing in the fashion industry. This field has been well researched, however a gap in the research is the focus on men and the role brand love has. The purpose of this study has been to enhance the understanding of how brand love influences men’s perception when exposed to influencer marketing and celebrity endorsement on Instagram. Additionally, the aim was to examine if influencer marketing or celebrity endorsement was most appropriate when marketing brands.    The method for this thesis was a qualitative approach by interviewing men in focus groups. The empirical findings were analyzed together with the literature in order to find thematics. The conclusions from the analysis was men do not experience brand love in the same capacity as the literature describes. However their emotional preferences and connections can still influence how they view brands being marketed on Instagram by an influencer or celebrity endorser. Men tend to trust celebrity endorsement more compared to influencer marketing regardless of gender, as they are viewed as more professional aligned with source credibility. However, the empirical findings showed men do not feel a need for male influencers. A reason why brands need to rethink marketing through endorsers.

This study investigates the impact of trustworthiness, perceived expertise, and parasocial relationships on Swedish consumers' purchase intentions on TikTok, focusing on influencer marketing. The problem addressed in this study is the lack of understanding of consumer behavior on TikTok in the context of influencer marketing. While TikTok has become a popular platform for influencer marketing due to its high engagement rates and entertaining marketing concept, limited research exists on the factors that influence consumer purchase intentions on the platform. The study aims to understand the factors that influence consumer behavior on TikTok and its impact on purchase intentions, using the theory of persuasion. The method used in this research is a quantitative study where the authors used a survey method to collect primary data from 138 Swedish consumers. STATA was used to analyze the data, and the findings reveal that the trustworthiness and parasocial relationships of influencers significantly impact purchase intentions, while perceived expertise has no significant impact on the platform TikTok. This study's results can guide marketing professionals and influencers to develop effective influencer marketing strategies on TikTok, which offers immense marketing opportunities for brands seeking to reach younger audiences with high engagement rates.

The widespread use of social media platforms and the emergence of influencer marketing have revolutionized brand-consumer interactions, particularly among the younger demographic. In line with this trend, the influence of e-cigarette influencers on Generation Z (Gen Z) has become a prominent area of research. As influencer marketing continues to thrive and the e-cigarette industry experiences significant growth, it is imperative to comprehend how these influencers shape Gen Z's perception of influencers endorsing e-cigarette brands. Therefore, this study aims to examine the perception of Gen Z towards Instagram influencers in the United States who endorse e-cigarette brands. By exploring the perspectives of Gen Z, this research seeks to gain insights into the potential impact of these influencers on Gen Z's attitudes and behaviours regarding e-cigarettes. The study was based on the theory of source credibility and celebrity endorsement. The study adopted a qualitative research approach and employed in-depth interviews and netnography as methodology. A total of eleven in-depth interviews were conducted with participants from Gen Z who possessed knowledge and familiarity with e- cigarettes. Additionally, through netnography, comments from publicly available Instagram posts of the selected e-cigarette influencers were collected and examined over a period of three years. The findings highlight that Gen Z generally holds a positive perception of e-cigarette influencers on Instagram, perceiving them as credible sources of information and inspiration, thereby influencing their attitudes and behaviours concerning e-cigarettes. These insights have practical implications for e-cigarette brands aiming to engage Gen Z through influencer marketing, emphasizing the importance of trust and expertise in influencer-generated content. However, the study also highlights potential societal implications, including the potential for i increased e-cigarette consumption and ethical concerns surrounding the influence of trustworthy influencers on underage users. In conclusion, the study proposes avenues for future research, such as conducting surveys with larger sample sizes and exploring perceptions of e- cigarette influencers on alternative social media platforms like TikTok.