El propósito de este trabajo de investigación es poder analizar las diferencias entre unicanalidad, multicanalidad y omnicanalidad, describir las ventajas del marketing omnicanal y, principalmente, probar la relación positiva entre las acciones de omnicanalidad y recompra en los establecimientos de venta de electrodomésticos en Lima Metropolitana en base a tres variables principales: puntos de contacto, gestión de clientes y la interconexión de los puntos de contacto. Los hallazgos del trabajo se basan en estudios cualitativos y cuantitativos realizados teniendo como base una revisión sistemática de papers anexados en los principales repositorios académicos. Si bien no se logran aceptar las hipótesis, sí se encontró una tendencia importante: la intención de recompra empieza a ser positiva a partir del impacto de tres puntos de contacto en adelante. Este trabajo de investigación también brinda recomendaciones dirigidas a la gerencia de los establecimientos de venta de electrodomésticos, a fin de que puedan aplicar, dentro de sus posibilidades, mejoras en su entendimiento de sus consumidores acerca de la omnicanalidad. Finalmente, este estudio hace una serie de contribuciones a la literatura sobre el marketing omnicanalidad. Establece el punto de partida para futuras investigaciones relacionadas a este nuevo fenómeno dentro del marketing. / The purpose of this research document is to be able to analyze the differences between single-channel, multi-channel and omni-channel, describe the advantages of omni-channel marketing and, mainly, to test the positive relationship between omni-channel and repurchase actions in household appliances sales establishments in Metropolitan Lima. based on three main variables: touchpoints, customer management and the interconnection of touchpoints. The findings of the work are based on qualitative and quantitative studies carried out based on a systematic review of papers attached to the main academic repositories. Although the hypotheses cannot be accepted, an important trend was found: the buyback intention begins to be positive from the impact of three contact points onwards. This research document also provides recommendations for the management of electrical appliance retail establishments, so that they can apply, to the best of their ability, improvements in their consumer understanding of omnichannel. Finally, this study makes a number of contributions to the omnichannel marketing literature. It establishes the starting point for future research related to this new phenomenon within marketing. / Tesis

La cocreación es una estrategia en la que los grupos de interés de una empresa, ya sea clientes, colaboradores, proveedores, etcétera crean, junto con la marca, productos o servicios con el fin de generar valor y ofrecerles mejores bienes o experiencias. Esta estrategia es empleada para generar valor, relación con los clientes y lealtad. La presente investigación estará enfocada en el mercado de comida rápida en Perú, en donde se comprobará la existencia de cocreación, el conocimiento de los consumidores acerca de esto, el interés de participar y si esto genera lealtad. Se busca estudiar a personas de 20 a 45 años, quienes son los que más frecuentan dichos restaurantes. Se reconocerán los beneficios que motivan a la participación de la cocreación, que se presentará en forma de concurso en el que los participantes pueden crear un producto o servicio con la marca de restaurante de comida rápida de su preferencia. Asimismo, las emociones que genera el participar y ganar este concurso, y la existencia de lealtad hacia las marcas que los desarrollan. / Co-creation is a strategy in which the stakeholders of a company, whether customers, collaborators, suppliers, etc., create together with the brand, products or services in order to generate value and offer them better goods or experiences. This strategy is used to generate value, customer relationship and loyalty. This research will be focused on the fast food market in Peru, where the existence of co-creation, the knowledge of consumers about this, the interest in participating and whether this generates loyalty will be verified. The aim is to study people between 20 and 45 years old, who are the most frequent at these restaurants. The benefits that motivate the participation of the co-creation will be recognized, which will be presented in the form of a contest in which the participants can create a product or service with the brand of fast food restaurant of their choice. Also, the emotions generated by participating and winning this contest, and the existence of loyalty towards the brands that develop them. / Tesis

El tema que se presenta en esta investigación se centra en la publicidad como herramienta de inclusión de niños con síndrome de Down en Lima Metropolitana. A pesar de los esfuerzos que está haciendo el Estado peruano para organizar y cuantificar a las personas que tienen alguna discapacidad, no todos están inscritos en el Registro Nacional de Persona con Discapacidad; por lo tanto, no pueden acceder al apoyo que les brinda el Estado y se genera una exclusión social. El caso que se analiza es “Compromiso Babysec”, una campaña de éxito en América del Sur y en el 2019 lanzaron la versión peruana. La relevancia de este trabajo es porque no existen muchas investigaciones que determinen la importancia de la publicidad como herramienta frente a este tema social. De esta manera, el objetivo principal de la investigación es analizar de qué manera la campaña “Compromiso Babysec” puede incentivar la inclusión social en niños con síndrome de Down en Lima Metropolitana. Esta investigación se realizará con una metodología cualitativa bajo la técnica de entrevista a profundidad. En primer lugar, se considerará a madres de 35 a 45 años de nivel socioeconómico B que tengan hijos con síndrome de Down de cero a diez años y que han sido espectadoras de la campaña “Compromiso Babysec”. En segundo lugar, serán madres de 30 a 40 años de nivel socioeconómico B con hijos de cero a diez años que no tienen síndrome de Down y que han sido espectadoras de la campaña “Compromiso Babysec”. / This research focuses on advertising as a tool for social inclusion of children with Down syndrome in Metropolitan Lima. In spite of the efforts that the Peruvian State is making to organize and quantify the people who have a disability, not all of them are registered in the National Registry of Persons with Disabilities; therefore, they can not access to the support provided by the State and social exclusion is generated. The case under analysis is "Compromiso Babysec" (Commitment Babysec), a successful campaign in South America; which was launched in Peru in 2019. The relevance of this work resides in the fact that there are not many investigations that focus on the importance of advertising as a tool against this social issue. This is why the main objective of the research is to analyze how the campaign "Compromiso Babysec" can encourage social inclusion of children with Down syndrome in Metropolitan Lima. This research will be carried out according to a qualitative methodology under the technique of in-depth interview. Thus, two target audiences will be considered: first, mothers of 35 to 45 years of age of the socioeconomic status B who have children with Down syndrome from zero to ten years of age and who have been spectators of the "Compromiso Babysec" campaign. Secondly, mothers from 30 to 40 years of age the socioeconomic status B with children from zero to ten years of age who do not have Down syndrome and who have been spectators of the "Compromiso Babysec" campaign. / Trabajo de investigación

En la actualidad, se puede ver que cada vez hay una mayor cantidad de empresas que utilizan las redes sociales como un canal importante y las empresas de delivery no son ajenas a esto. Por lo tanto, objetivo de la investigación es determinar la relación entre el social media y la intención de compra en aplicaciones delivery dentro del rubro de comida. De esta forma, se podrá identificar que variable del social media tiene una mayor relación con la intención de compra. Así mismo, ya que la investigación busca hallar y relacionar la intención de compra con las variables seleccionadas en la investigación, se utilizaron 3 métodos de investigación. Los 2 primeros fueron de carácter cualitativo, enfocados en realizar focus groups al público objetivo y entrevistas a expertos en el sector investigado. Con los resultados obtenidos de las investigaciones ya mencionadas, se realizó una investigación de carácter concluyente. Esta fue a través de un análisis de regresión lineal donde la variable dependiente era la intención de compra y la independiente era el social media. Donde se tuvo una muestra de 210 personas. Finalmente, mediante los resultados obtenidos, se pudo comprobar que las personas son más susceptibles a ciertos factores del social media. Dichas variables son el boca a boca, preferencia de marca y conocimiento de marca, mediante estas se puede determinar la manera correcta para poder generar una mayor intención de compra en las personas al momento de realizar una estrategia en redes sociales. / Currently, there is an increasing number of companies that use social networks as an important channel and delivery companies are no strangers to this. Therefore, the objective of the research is to determine the relationship between social media and purchase intention in delivery applications within the food industry. In this way, it will be possible to identify which social media variable has a greater relationship with the purchase intention. Likewise, since the research seeks to find and relate the purchase intention with the variables selected in the research, 3 research methods were used. The first 2 were qualitative, focused on conducting focus groups to the target audience and interviewing experts in the investigated sector. With the results obtained from the investigations mentioned above, a conclusive investigation was carried out. This was through a linear regression analysis where the dependent variable was the purchase intention and the independent was the social media. The sample was of 210 people. Finally, through the results obtained, it was found that people are more susceptible to certain social media factors. These variables are word of mouth, brand preference and brand awareness, through these it can be determined the correct way to generate a greater purchase intention in people when making a strategy on social networks. / Trabajo de investigación

Esta investigación analizará el uso de los arquetipos que perciben las mujeres en los mensajes publicitarios que construyen la identidad de marca y empoderamiento de la mujer. La publicidad representaba una imagen sesgada de la mujer la cual fomentaba prejuicios y estereotipos. Sin embargo, este pensamiento cambió con los años llegando presentar a una mujer que puede ser ama de casa, profesional y hermosa sin maquillaje como se representa en las campañas de Dove. Este cambio es por el uso de los arquetipos que representan los pensamientos del inconsciente colectivo que construyen la identidad de marca para darles un valor único y fomenten el empoderamiento de la mujer. El objetivo general es analizar la relación de la percepción de los arquetipos en la publicidad de Dove con el empoderamiento de mujer y la identidad de marca. La metodología es cualitativa, la investigación es exploratoria y las técnicas usadas son focus group y entrevistas personales. Por último, el público objetivo son mujeres de 20 a 25 años de NSE A y B que viven en Lima Metropolitana. Palabras clave: Arquetipo, identidad de marca, empoderamiento de la mujer, imagen femenina en la publicidad, Dove. / This research will analyze the use of the archetypes that women perceive in the advertising messages that build the brand identity and empowerment of women. The publicity represented a biased image of women which fostered prejudices and stereotypes. However, this thought changed with the years coming to present a woman who can be housewife, professional and beautiful without makeup as represented in Dove campaigns. This change is due to the use of the archetypes that represent the thoughts of the collective unconscious that build the brand identity to give them a unique value and promote the empowerment of women. The general objective is to analyze the relationship of the perception of the archetypes in Dove advertising with the empowerment of women and brand identity. The methodology is qualitative, the research is exploratory and the techniques used are focus group and personal interviews. Finally, the target audience is women from 20 to 25 years of NSE A y B who live in Metropolitan Lima. / Trabajo de investigación

Los fitness influencers se han convertido en el recurso publicitario más usado por la industria fitness para generar credibilidad de marca a través de Instagram; red social que se ha consolidado como el escaparate más conveniente para promover un estilo de vida saludable basado en el ejercicio y la alimentación balanceada. El objetivo de la presente investigación fue identificar el rol que cumplen los fitness influencers en la construcción de credibilidad de marca para jóvenes varones, principiantes o intermedios en alguna disciplina fitness, a través de imaginarios distorsionados de vida saludable en Instagram. La metodología empleada para este estudio fue de carácter cualitativo, tipo exploratoria. Los resultados revelaron que los fitness influencers actúan como facilitadores de credibilidad de marca a pesar de promover un imaginario social donde tener un porcentaje bajo de grasa corporal y una masa muscular prominente, impulsadas por el abuso de sustancias sintéticas, es reflejo de llevar una vida saludable. / Fitness influencers have become the most used advertising resource by the fitness industry to generate brand credibility through Instagram; social network that has established itself as the most convenient showcase to promote a healthy lifestyle based on exercise and balanced eating. The objective of this research was to identify the role that fitness influencers play in building brand credibility for young men, beginners or intermediate in some fitness discipline, through distorted imaginary of healthy life on Instagram. The methodology used for this study was qualitative, exploratory type. The results revealed that fitness influencers act as facilitators of brand credibility despite promoting a social imaginary where having a low percentage of body fat and a prominent muscle mass, driven by the abuse of synthetic substances, is a reflection of leading a healthy life. / Tesis

La ilustración corporativa es una parte de la identidad de marca, donde se crea un estilo de ilustración que contribuye con la identificación y reconocimiento por parte del público. Este informe explica el proceso de ilustración corporativa, realizados de la mano de equipos de diseño donde me tocó desarrollar el papel de ilustradora. Los casos de estudio de ilustración corporativa serán proyectos de Interbank y RIMAC Seguros. Cada proyecto tuvo retos específicos que abarcan desde la identificación de la necesidad de un estilo de ilustración/iconografía a partir del rediseño de sus páginas web, hasta cómo se presentó cada propuesta al cliente para su posterior desarrollo una vez aprobado. Mi rol como ilustradora fue encaminar la conceptualización y producción de estos estilos, asegurando que fueran funcionales, consistentes y perduraran en el tiempo a través del desarrollo de lineamientos y manuales de estilo. / Corporate illustration is a part of brand identity, where you create an illustration style that contributes with the brand recognition in the audience. This work explains corporate illustration’s process, developed as projects with design teams where I was the illustrator. The study cases are projects from Interbank and RIMAC Seguros. Each project had specific challenges that went from identifying the necessity of an illustration style/iconography born from the brand’s web redesigns, to the presentation of each proposal to the client for further development approval. My job as an illustrator was leading the conceptualization and production of each style, ensuring they were functional, consistent and endured time by creating guidelines and stylebooks.

La investigación realizada en este documento es relevante para conocer el público objetivo de KTM en relación a la campaña que quiere realizar la marca KTM. El pedido es concretar la venta de 3000 unidades al finalizar el año 2021 y posicionarse como líder de motocicletas premium de baja cilindrada. Es por ello que el objetivo principal de la investigación de campo fue identificar las características del público objetivo en relación al valor de la marca KTM. Con esto, se plantearon tres objetivos específicos: Conocer el posicionamiento de la marca KTM desde los moteros; identificar los puntos de contacto de los moteros al momento de compra; y, por último, mimetizar con los moteros y su relación con las motos. El enfoque del trabajo de campo fue mixto y se usaron las siguientes herramientas: social listening, entrevistas y focus group. Al usar estas herramientas, se tuvo una muestra de 29 moteros peruanos (27 hombres y 2 mujeres) entre los 20 a 50 años. Los dos resultados más relevantes, que ayudaron a crear la estrategia, fueron los siguientes: los moteros se sienten ganadores y la experiencia motera va más allá de la moto. En base a esto, la estrategia planteada es destacar en los moteros el “Ready to Race” como una actitud frente a la vida.

Made available in DSpace on 2016-10-13T14:10:05Z (GMT). No. of bitstreams: 1 Sergio Garrido Moraes.pdf: 3743435 bytes, checksum: aa6019c8f177bca27d6262d46dd609e2 (MD5) Previous issue date: 2012-03-16 / The purpose of this study is to assess what would have greater impact on purchase intention of products from one country: those aspects of the country, widely researched topic in international marketing, or those aspects of the brand, whose relevance has been pointed out by authors as Samiee, Usunier and Diamantopoulos, sometimes to the detriment of the very concept of country-of-origin. To achieve this goal, the literature review indicated the constructs of country image and country affinity as relevant to assessing the impact of the country. To assess the impact of the brand, the indicated constructs were brand personality and self-brand connection. These constructs can be classified as predominantly affective (affinity and connection) and cognitive (image and personality). As the country to be evaluated, the United States was chosen because it is the source of most valuable brands in the world, and many of them bring to the construction of their identity aspects of American culture. The selected brands were Apple, Levi's and McDonald's, all of high penetration in the studied segment (youngsters), and in evidence both in the economic and cultural fields (high sales, high value, and trendsetters), as in the academic and political scenario (articles, books, anti-American demonstrations). The methodology consisted of a survey conducted with 367 university students from São Paulo, which is also characterized as the target of the brands studied. Data analysis was performed by using the structural equation model, for which they were tested causal relationships between constructs relating to the country and brand with the purchase intention of these brands. The results showed a greater influence on purchase intention of predominantly affective constructs, and among these, the construct of self-brand connection was especially strong and significant. Constructs studied in traditional marketing such as brand personality and image of the country did not result in significant impacts on purchase intentions. These results, however, may vary in intensity depending on the brand. Thus, the paper concludes by stating that the brand, especially those of high brand-equity, would have greater force in the determination of purchase intent than the constructs for the country. The research, however, cannot be generalized, since investigated a group non representative of the population, but provides evidence that can be expanded in future studies, like the investigation of brands with weak brand-equity, other countries, other segments of market and other product categories. / O objetivo do presente estudo é avaliar o que teria maior impacto na intenção de compra de produtos de um país: os aspectos relativos ao país de origem, tema vastamente pesquisado no marketing internacional, ou os aspectos relativos a marca, cuja relevância vem sendo apontada por autores como Samiee, Usunier e Diamantopoulos, às vezes em detrimento do próprio conceito de efeito país-de-origem. Para atingir esse objetivo, a revisão da literatura indicou como constructos relevantes para avaliar o impacto do país os de imagem de país e afinidade com país; para avaliar o impacto da marca, os constructos foram personalidade de marca e conexão do self com a marca. Esses constructos podem ser classificados como predominantemente afetivos (afinidade e conexão do self) e cognitivos (imagem e personalidade). Como país a ser avaliado, foi escolhido os Estados Unidos, pois é a origem das marcas mais valiosas do mundo, e muitas delas agregam à construção de sua identidade aspectos da cultura americana. As marcas selecionadas foram Apple, Levi s, e McDonald s, todas de alta penetração no segmento estudado (jovens), e em evidência tanto no cenário econômico e cultural (altas vendas, alto valor, formadoras de tendências), quanto acadêmico e político (artigos, livros, manifestações antiamericanas). A metodologia empregada constituiu-se em um survey realizado com 367 estudantes universitários da cidade de São Paulo, que também se caracterizavam como público-alvo das marcas estudadas. O tratamento e a análise dos dados foram realizados mediante o uso do modelo de equações estruturais, pelo qual foram testadas relações de causalidade entre constructos relativos a país e marca com a intenção de compra dessas marcas. Os resultados demonstraram maior influência na intenção de compra dos constructos predominantemente afetivos e, entre estes, o constructo conexão do self com a marca mostrou-se especialmente forte e significativo. Constructos tradicionalmente estudados no marketing, como personalidade de marca e imagem de país não resultaram em impactos significativos na intenção de compra. Esses resultados, no entanto, podem variar de intensidade dependendo da marca. Assim, o trabalho conclui afirmando que a marca, especialmente aquelas de alto brand equity, teria maior força na determinação da intenção de compra do que os constructos relativos a país. A pesquisa, no entanto, não pode ser generalizada, pois investigou um grupo não representativo da população, mas oferece indicativos que podem ser ampliados em novos estudos, como a investigação de marcas de frágil brand-equity, de outros países, de outros segmentos de mercado e de outras categorias de produto.

O objetivo deste estudo é investigar, de forma comparativa entre as categorias alimento e limpeza doméstica, os antecedentes da intenção do consumidor comprar marcas próprias, bem como analisar os efeitos da diferença nos níveis de risco percebido entre essas duas categorias de produtos na formação da intenção de compra. Para o alcance desse objetivo construiu-se um modelo com base em revisões da literatura sobre marcas próprias, bem como sobre risco percebido, imagem da loja, imagem da marca própria e atitudes, construtos identificados como os principais preditores da intenção de compra. O marco teórico permitiu a construção de hipóteses acerca dos principais relacionamentos existentes entre esses construtos no contexto de marcas próprias. A seguir foi realizada uma pesquisa empírica com o objetivo de testar tais hipóteses, utilizando um questionário auto-administrado elaborado com escalas já validadas na literatura. Esse levantamento de campo (survey) coletou opiniões de uma amostra não probabilística de 1.938 clientes de supermercados, composta por pessoas de ambos os gêneros e provenientes de 26 Estados do Brasil e do Distrito Federal, com predominância do Estado de São Paulo. Os resultados obtidos por meio de modelagem de equações estruturais utilizando a ferramenta Smart PLS demonstram que há relacionamentos significativos entre o risco percebido e a imagem da marca própria; entre a imagem da loja e imagem da marca própria; entre a imagem da marca própria e a atitude; e entre a atitude e a intenção de compra, validando as hipóteses de trabalho. O estudo também conclui que o risco percebido e a imagem da loja são fortes preditores da imagem da marca própria e da atitude a qual, por sua vez, é uma forte preditora da intenção de compra. Por fim, os resultados sugerem que a imagem da loja exerce maior influência na imagem da marca própria quando se trata da categoria alimentos, identificada como de menor risco percebido. Já na categoria limpeza doméstica, a cadeia mais relevante de antecedentes à intenção de compra por parte dos consumidores passa pelas relações entre risco percebido, imagem da marca e atitude frente a marcas próprias. Essas conclusões sugerem diferenças de intensidade, senão em natureza, nas relações entre os antecedentes psicológicos à intenção de compra do consumidor quando são consideradas categorias que se diferenciam no risco percebido pelo cliente, contribuindo para uma melhor compreensão teórica do fenômeno e sugerindo implicações gerenciais na adoção de estratégias de marketing por parte dos varejistas detentores de marcas próprias. / This study aims to investigate the antecedents of consumer´s intention to purchase private brands and analyze the effects of different perceived risk levels in intention formation by comparing food and house cleaning product categories. To attain to such goal a model was developed based on literature reviews about private brands, as well as perceived risk, store image, brand image, and attitudes, constructs identified as the main predictors for purchase intention. The theoretical framework allowed the construction of hypotheses about the key relationships among the constructs in the context of private brands. A survey was then designed and executed in order to test the hypotheses. A self-administered questionnaire was build with validated scales found in marketing literature. The empirical study collected opinions from a non-probabilistic sample of 1,938 private brands supermarket shoppers, comprising persons of both genders and from all 26 Brazilian states and the Federal District, predominating residents in the state of São Paulo. Results obtained by Structural Equation Modeling using Smart PLS suggest there are significant relationships between perceived risk and private brand image; between store image and brand image; between private brand image and attitude; and between attitude and purchase intention, validating the proposed hypotheses. The study also concluded that perceived risk and store image are strong predictors for private brand image and attitude which, in turn, is a strong predictor for purchase intention. Finally, results suggest that store image has more influence on private brand image when food products are the focused category as consumers present lower perceived risk toward it. For house cleaning products, the most relevant antecedents for consumer´s purchase intention form a chain of relations from perceived risk, brand image and attitude towards private labels. These findings suggest differences in intensity, if not in nature, on the relations among consumer´s psychological antecedents for purchase intention when categories that differ on perceived risk are considered. Such findings contribute to a better theoretical understanding of the phenomenon and suggest managerial implications for marketing strategies to retailers who hold private brands.