Made available in DSpace on 2014-06-11T19:24:04Z (GMT). No. of bitstreams: 0 Previous issue date: 2007-12-12Bitstream added on 2014-06-13T19:51:11Z : No. of bitstreams: 1 paixao_to_me_bauru.pdf: 2513431 bytes, checksum: a1e3d4172a06ed80f9aa1f3774eb7944 (MD5) / Universidade Estadual Paulista (UNESP) / Este trabalho visa analisar o papel da comunicação nas campanhas sociais veiculadas na televisão e as leituras das mesmas realizadas pelos jovens expostos a essas mensagens. Tomando como objeto de estudo o referendo sobre a proibição da comercialização de armas de fogo e munição no Brasil, buscou-se compreender o impacto da campanha em cidadãos em idade de voto facultativo da cidade de Bauru - SP. Para tanto, construiu-se um diálogo entre a comunicação realizada na televisão, palco no qual se debateram amplamente os posicionamentos sobre o tema em questão, o poder de transformação do marketing social e das campanhas sociais no intuito de verificar sua repercussão entre os jovens eleitores, isentos por lei da obrigatoriedade do voto, e o impacto das mesmas entre esse público-alvo. O trabalho comprovou a força de penetração das campanhas desenvolvidas pela televisão, mas também mostrou a ineficácia das mesmas no momento de despertar e motivar a participação, entendida como exercício da cidadania, dentro do grupo pesquisado. / This hypothesis aims to analyze the role of communication in televised social campaigns and how the youth of Brazil deciphers the messages they are exposed to. By examining the referendum which proposed to outlaw the sale of firearms and ammunition in Brazil, a survey was conducted to undertand the campaign's impact on citizens, who were considered optional voters living in Bauru - SP. Throughout the survey, dialogue was established based on televised communication (a matter in which the participants' beliefs and opinions were highly discussed) as well as the power of persuasion social campaigns and marketing have. Therefore, by analyzing such communication, it is possible to observe the effects these issues ha on the young voters, who by law, are not required to vote. This research's proposal shows the capacity of the campaigns made for TV to penetrate its market; however this analysis also presents the campaign's inefficiency to motivate its audience to participate, as an act of citizenship within the group whom participated in the survey.

Orientador: Maximiliano Martin Vicente / Banca: Tânia Márcia Cezar Hoff / Banca: Maria Inez Mateus Dota / Resumo: Este trabalho visa analisar o papel da comunicação nas campanhas sociais veiculadas na televisão e as leituras das mesmas realizadas pelos jovens expostos a essas mensagens. Tomando como objeto de estudo o referendo sobre a proibição da comercialização de armas de fogo e munição no Brasil, buscou-se compreender o impacto da campanha em cidadãos em idade de voto facultativo da cidade de Bauru - SP. Para tanto, construiu-se um diálogo entre a comunicação realizada na televisão, palco no qual se debateram amplamente os posicionamentos sobre o tema em questão, o poder de transformação do marketing social e das campanhas sociais no intuito de verificar sua repercussão entre os jovens eleitores, isentos por lei da obrigatoriedade do voto, e o impacto das mesmas entre esse público-alvo. O trabalho comprovou a força de penetração das campanhas desenvolvidas pela televisão, mas também mostrou a ineficácia das mesmas no momento de despertar e motivar a participação, entendida como exercício da cidadania, dentro do grupo pesquisado. / Abstract: This hypothesis aims to analyze the role of communication in televised social campaigns and how the youth of Brazil deciphers the messages they are exposed to. By examining the referendum which proposed to outlaw the sale of firearms and ammunition in Brazil, a survey was conducted to undertand the campaign's impact on citizens, who were considered optional voters living in Bauru - SP. Throughout the survey, dialogue was established based on televised communication (a matter in which the participants' beliefs and opinions were highly discussed) as well as the power of persuasion social campaigns and marketing have. Therefore, by analyzing such communication, it is possible to observe the effects these issues ha on the young voters, who by law, are not required to vote. This research's proposal shows the capacity of the campaigns made for TV to penetrate its market; however this analysis also presents the campaign's inefficiency to motivate its audience to participate, as an act of citizenship within the group whom participated in the survey. / Mestre

Made available in DSpace on 2014-12-17T14:52:53Z (GMT). No. of bitstreams: 1 DanielaRC_DISSERT.pdf: 2517545 bytes, checksum: 17f1719a083e48ff59d2eb1a67ae7500 (MD5) Previous issue date: 2010-10-01 / This study presents an investigation of the influence of Corporate Social Responsibility (CSR) in customer s satisfaction and loyalty through a study with car s buyers, besides that, it aims to contribute to conceptual models of satisfaction and loyalty analysis by applying the model of Johnson et al. (2001), adapted for the introduction of variables of CSR and conscious consumption, in a car dealership in Natal / RN. The methodology has a descriptive quantitative approach and for the analysis results were applied statistical methods of simple and multiple linear regression analysis, descriptive analysis and exploratory analysis. The field research provided 90 valid forms. The results show that CSR affects the image of the company studied and is also one of the elements of the compound of satisfaction and loyalty. This study concludes that CSR should be considered in the strategic and marketing actions of firms / O presente estudo apresenta uma investiga??o da influ?ncia da dimens?o Responsabilidade Social Empresarial (RSE) na satisfa??o e fidelidade dos clientes atrav?s de um estudo com compradores de autom?veis, al?m de contribuir para a an?lise de modelos conceituais de satisfa??o e fidelidade do cliente, atrav?s da aplica??o do modelo de Jonhson et al. (2001), adaptado para a introdu??o de vari?veis de RSE e consumo consciente, em uma concession?ria de autom?veis de Natal/RN. A metodologia teve abordagem quantitativo-descritiva e, para a an?lise dos resultados, utilizou m?todos estat?sticos de an?lise de regress?o linear simples e m?ltipla, an?lise descritiva e an?lise explorat?ria. A pesquisa de campo forneceu 90 formul?rios considerados v?lidos. Os resultados demonstram que a Responsabilidade Social Empresarial tem influ?ncia na imagem da empresa pesquisada e tamb?m ? um dos elementos do composto de satisfa??o e fidelidade do cliente. Desta forma, este estudo conclui que a Responsabilidade Social Empresarial deve ser considerada nas a??es estrat?gicas e de marketing das empresas

A presente pesquisa tem como finalidade analisar a ocorrência, a forma e os motivos do desperdício de alimentos no varejo supermercadista, analisando um procedimento das rotinas varejistas chamado de quebra operacional. Nesse sentido, as perdas, resultado direto das quebras, será apresentada sob uma perspectiva tripla, gerando problemas de natureza financeira para o varejo e indústria e ambientais e sociais para a sociedade como um todo, sendo, portanto, uma prática incoerente com as demandas sustentáveis. Considerando o desperdício como um resultado de assimetrias no canal de distribuição e a necessidade das organizações em considerar a sociedade em suas estratégias de negócios, a pesquisa apresenta e discute canais reversos e canais de ciclo fechado como modelos institucionais de coordenação para o tratamento e redução de desperdício e o marketing social como ferramenta para a mudança de comportamento e geração de benefícios à sociedade por parte das organizações. Para ilustrar a conjugação dos temas propostos, a pesquisa apresentará o projeto Last Minute Market, que tem por finalidade a transformação do desperdício em recurso. Em sentido complementar apresentar-se-á a quantificação da quebra operacional de uma loja varejista localizada na cidade de Ribeirão Preto, SP e os mecanismos que a loja usa para gerenciar as perdas e o descarte de alimentos. A conclusão que se tem é que o varejo se esforça para que a perda seja reduzida, mas esforços são necessários para que o desperdício seja também evitado. / This study aims to analyse the occurrence, form and the reasons for food wastage in the retail business context, analyzing a routine retail procedure called operational break. In this sense, the losses, as a direct result of the operational break, will be presented in a triple perspective, generating financial problems to the retail business and industry and environmental and social problems to the society as a whole, therefore, an inconsistent practice with the sustainable demands. Considering the waste as a result of asymmetries in the distribution channel and the need for organizations to consider the society in their business strategies, the study presents and discusses reverse channels and closed-loop channels as institutional models of coordination for the treatment and waste reduction and the social marketing as a tool for behavior change and benefits generation to the society by the organizations. To illustrate the combination of the proposed topics, the research will presents the Last Minute Market project, which aims to convert the waste into resource. On complementary sense, a operational break quantification of a retail store at Ribeirão Preto, SP and the mechanisms that the store uses to manage the loss and disposal of food will be presented. The conclusion is that retail business is striving for the loss to be reduce, but efforts are necessary so that the waste could be also avoided.

Submitted by Renata Rodrigues Daher Paulo (renata@fagen.ufu.br) on 2013-09-10T15:53:54Z No. of bitstreams: 1 Tese_O USO DO FACEBOOK PARA PROMOVER A DOAÇÃO DE MEDULA NO BRASIL.pdf: 2519844 bytes, checksum: 0a5c11dad2740dc03ce4832c52a3a9d0 (MD5) / Approved for entry into archive by Suzinei Teles Garcia Garcia (suzinei.garcia@fgv.br) on 2013-09-10T18:43:22Z (GMT) No. of bitstreams: 1 Tese_O USO DO FACEBOOK PARA PROMOVER A DOAÇÃO DE MEDULA NO BRASIL.pdf: 2519844 bytes, checksum: 0a5c11dad2740dc03ce4832c52a3a9d0 (MD5) / Made available in DSpace on 2013-09-10T18:54:13Z (GMT). No. of bitstreams: 1 Tese_O USO DO FACEBOOK PARA PROMOVER A DOAÇÃO DE MEDULA NO BRASIL.pdf: 2519844 bytes, checksum: 0a5c11dad2740dc03ce4832c52a3a9d0 (MD5) Previous issue date: 2013-08-20 / The area of public health because of its specific characteristics, presents major communication challenges. Communication strategies based on social networks have been widely used due to numerous benefits they present, as low-cost production and publication, flexibility and reach, among others. Social networks, blogs, chats, forums and other electronic relationship tools reach 86% of Brazilian population with access to the internet (more than 83 million people). Therefore, they are an important alternative to contemporary communication strategies, including those directed to encouraging organ donation. Even with more than three million donors registered in the Brazilian Registration of Volunteer Bone Marrow Donors (REDOME), the probability of finding a compatible donor outside the family is one in a hundred thousand. So, the gap between the need and the number of donors continues to increase. In this context, the general objective of this thesis is to analyze wether there is a relationship between the use of social networks (Facebook and Twitter), as a tool for marketing and communication, and the intention to register as bone marrow donors and how it occurs. To this end, the Organ Donation Model (MORGAN, MILLER, ARASARATNAM, 2002) was adapted and empirically tested. Thus, it was performed a descriptive and quantitative research. A survey, divulged by Facebook and Twitter, has been applied to a snow ball sample of users of these networks. The collected data were analyzed by Structural Equation Modeling method. Twitter was dropped because it returned only 4 answered questionnaires. It was found that the use of Facebook, as a tool for marketing communication, indirectly interferes with peoples intention to register as bone marrow donors (information exposure by Facebook explains 13% of knowledge variation and; knowledge, attitude and social norms explains 29,4% of intention variation). The results pointed to the empirical adequacy of the adapted model (AGFI=0,943; CFI=0,985; TLI=0,980; RMSEA=0,035; PNFI=0,704). Other relationships between the factors studied were proposed and tested. The main contribution of this thesis was MDO’s adaptation and empirical test. This contribution shall be considered relevant because it is the first model of willingness to donate bone marrow in the country and also the first to use communication through Facebook. As a suggestion for future studies, we propose the use of qualitative approaches in order to elucidate aspects that cannot be mesured through quantitative techniques. We also suggest the analysis of aspects that were not covered in the tested model, such as: religious issues, fear of death, fear of surgery, among others. / A área da saúde pública, pelas suas especificidades, apresenta grandes desafios em termos de comunicação. As estratégias de comunicação baseadas nas redes sociais têm sido amplamente utilizadas pelos inúmeros benefícios que apresentam, como relativo baixo custo de produção e veiculação, flexibilidade e abrangência, entre outros. As redes sociais, blogs, bate-papos, fóruns e outras ferramentas eletrônicas de relacionamento alcançam 86% da população com acesso à internet (mais de 83 milhões de brasileiros) e, por isso, apresentam-se como alternativa importante para as estratégias de comunicação contemporâneas, inclusive aquelas direcionadas ao incentivo à doação de órgãos. Mesmo com mais de três milhões de doadores cadastrados no Registro Brasileiro de Doadores Voluntários de Medula Óssea, a probabilidade de encontrar um doador compatível fora da família é de uma em cem mil e a lacuna entre a necessidade e o número de doações continua a aumentar. Tendo tal contexto em vista, o objetivo geral desta tese foi analisar se há e como ocorre a relação entre o uso das redes sociais (Facebook e Twitter) como ferramenta de comunicação de marketing e a intenção das pessoas de se cadastrarem como doadoras de medula óssea. Para tanto, o Modelo de Doação de Órgãos - MDO (MORGAN, MILLER, ARASARATNAM, 2002) foi adaptado e testado empiricamente. Assim, foi realizada uma pesquisa descritiva e quantitativa. Uma survey, veiculada pelo Facebook e Twitter, foi aplicada a uma amostra autogerada de usuários destas redes. Os dados coletados foram analisados pelo método da Modelagem de Equações Estruturais. Quanto aos resultados, o Twitter foi excluído da pesquisa por ter retornado apenas 4 questionários respondidos. Verificou-se que o uso do Facebook como ferramenta de comunicação de marketing interfere indiretamente na intenção das pessoas para se cadastrarem como doadoras de medula óssea (a exposição à informação pelo Facebook explica 13% da variação do conhecimento e; conhecimento, atitudes e normas sociais explicam 29,4% da variação desta intenção). Constatou-se a adequação empírica do modelo adaptado (AGFI=0,943; CFI=0,985; TLI=0,980; RMSEA=0,035; PNFI=0,704) e foram propostas e testadas outras relações entre os fatores estudados. A principal contribuição desta tese foi a adaptação do MDO e seu teste empírico. Considera-se esta contribuição relevante por se tratar do primeiro modelo de disposição de doar medula do país e também o primeiro a utilizar a comunicação por meio do Facebook. Como sugestão para estudos futuros propõe-se o uso de abordagens qualitativas para elucidar aspectos que não podem ser apreendidos nas técnicas quanti. Sugere-se, ainda, a análise de aspectos que não foram contemplados no modelo testado, como: questões religiosas, medo da morte, medo do procedimento cirúrgico, entre outros.

Submitted by Cristiane Oliveira (cristiane.oliveira@fgv.br) on 2013-09-24T15:58:52Z No. of bitstreams: 1 1198301238.pdf: 25779143 bytes, checksum: 606a5697e112efbe10f600a047072414 (MD5) / Approved for entry into archive by Suzinei Teles Garcia Garcia (suzinei.garcia@fgv.br) on 2013-09-24T16:01:14Z (GMT) No. of bitstreams: 1 1198301238.pdf: 25779143 bytes, checksum: 606a5697e112efbe10f600a047072414 (MD5) / Made available in DSpace on 2013-09-24T16:07:26Z (GMT). No. of bitstreams: 1 1198301238.pdf: 25779143 bytes, checksum: 606a5697e112efbe10f600a047072414 (MD5) Previous issue date: 1982 / The monograph investigates in an exploratory way how the governmental enterprises of public services handle consumer comp1aints, in the city of São Pau 10, Brazil. The methodology follows 3 steps: 1st - A bibliographical review about consumerism, consumerism in Brazil and consumers protection, detecting trends and establishing operational definitions. 2nd - Establishment of the 11 preliminary presuppositions from where the interview's guide were built for the following 3 universes: PROCON - the governmental agency in São Paulo for consumer protection, the governmental enterprises of public services and complaining consumers. 3rd - Interviews and analysis. The monograph dealt with issues such as the structure of the enterprises wich handle the complaints; how the complaint department first appeared in the company; the interest in handling complaints considering them as a cheap feedback; the relationship between the amount of money involved in the complaint and its solution; the social c1ass who complains most; the communications channel between enterprises and consumer, the existence of repressed complaints; the preponderance of the economic interest over the social responsibility and the impact of the consumerism among the executives of the enterprises; where it is more operational to act to solve the problems pointed out by the consumerism and the possibility of transfering marketing concepts from private into governmental enterprises. The data were tabulated and analyzed and then groups of answers were put through a cross-comparison process. It was verifyed that from the 11 preliminary presuppositions 5 of them were confirmed, 4 were not confirmed and 2 were non conc1usive. / Estuda o consumerismo, o consumerismo no Brasil e investiga o tratamento que as empresas de serviços públicos dispensam às reclamações, através de pesquisa a 3 universos: o PROCON, 9 executivos de 4 empresas governamentais de serviços públicos e ,40 consumidores reclamantes.

La ressource en eau à Jakarta est abondante,du fait que la pluviométrie annuelle moyenne à Jakarta est de 2500 mm/an et que la ville est traversée par 13 cours d’eau d’importance. Cependant, elle ne peut pas répondre aux besoins de ses habitants en matière d’approvisionnement en eau. De plus, l’accès à l’eau propre est inégal en fonction des critères socio-spatiaux de la communauté jakartanaise. Par ailleurs, la société indonésienne, dans son ensemble et la société jakartanaise en particulier, ont tendance à penser que la ressource en eauest illimitée. Cela conduit à une utilisation excessive de la ressource en eau qui aggrave le problème d’approvisionnement en eau. En se basant sur les enjeux ci-dessus, cette étude cherche premièrement à mettre en évidence les causes du paradoxe de l’eau à Jakarta en tenant compte de la trajectoire historique de l’approvisionnement en eau à Jakarta. Deuxièmement, des enquêtes de terrain auprès de la communauté jakartanaise en fonction des catégories socio-spatiales différentes ont été effectuées pour connaître la compréhension de l’inégalité de l’approvisionnement en eau qu’ont les citadins qui vivent ce phénomène au jour le jour, et en quoi cela affecte leurs perceptions etleurscomportements sur l’eau. Enfin, comme Jakarta est peuplée de 9,7 millions de personnes, les économies d’eau réalisables paraissent importantes. Une approche empruntée au domaine du marketing, «le marketing social», me semble prometteuse pour convaincre les populations d’économiser l’eau. Une étude de cas du programme « Gerakan Molto Ultra Sekali Bilas/ Mouvement d’un seul rinçage», effectué par Unilever, sera analysée pour valoriser et justifier le potentiel du marketing social. / The water resources in Jakarta are abundant because the average rainfall in Jakarta is 2500 mm/year and this city is crossed by 13 important rivers. However, Jakarta cannot meet the needs of its inhabitants when it comes to an appropriate “drinkable” water supply. The access to the appropriate“drinkable” water is unequal according to various socio-spatial criteria pertaining to the Jakartan community. Moreover, the Indonesian society in general, and Jakartans in particular, tend to think that water resources are unlimited. It leads to an excessive use of water resources which deteriorates the water supply problem in Jakarta. Based on the issues above, this study tries in the first place to highlight the causes of the water paradox in Jakarta, taking into account an historical trajectory of the way the water supplying system evolved in Jakarta. Secondly, field surveys within the Jakartan community, according to the different socio-spatial categories, were conducted to see how the inhabitants understand the disparity of the water supply, as they face this phenomenon day to day. It can affect their perceptions and behaviors concerning water. Finally, since the Province of Jakarta is populated with 9.7 million people, water savings seem important. The approach borrowed from the marketing domain, “social marketing” appears to hold potential to convince and persuade the community to preserve water. A case study of Unilever’s program, “Gerakan Molto Ultra Sekali Bilas”, will be analyzed in order to justify the potential of social marketing.

Diploma thesis focuses on the selection and application of appropriate internet marketing tools. It specifies possible fields of B2C promotion on the internet. It analyses chosen company and its existing operations in the field of internet marketing due to recommended procedures and procedures of its competitors. Diploma thesis uses theoretical knowledge and analysis for application of proposed internet marketing strategy and finally compares performances of applied areas of the internet marketing.

Diplomová práca sa zaoberá súčasnými prístupmi a praktikami Internetového marketingu. Cieľom práce je voľba a následná aplikácia nástrojov online marketingovej komunikácie, ktorými by sa zvýšilo povedomie o značke vybranej spoločnosti. Preskúmaním jednotlivých nástrojov internetového marketingu, práca navrhuje online komunikačný mix firmy s využitím sociálnych médií a online reklamy.

The goal of this master's thesis is to analyse current communication of Huawei on social media and to compare it with its competitor Samsung. Subsequently, the communication strategy will be created, which might be used as a guideline for Huawei's social media communication. The thesis is divided into two main parts - theoretical and practical. The importance of Internet marketing and social media marketing are described in the theoretical part as well as characteristics of selected social media. The practical part contains the analysis itself, comparison with Samsung and the recommended communication strategy to improve the current state of Huawei's social media presence.