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Целью исследования является выявление особенностей и проблем в работе с персоналом на предприятиях общественного питания при отелях. Исходя из поставленной цели, в данной работе решаются следующие задачи: дать определение понятию «управление персоналом»; определить цели управления персоналом; рассмотреть теоретические аспекты основы системы управления персоналом на предприятиях общественного питания; посмотреть и изучить организацию системы управления персоналом ресторана Тенет; посмотреть и изучить процессы отбора, методы оценки, адаптации, аттестации, мотивации персонала в ресторане Тенет; определить проблематику в управлении персоналом в ресторане Тенет. В выпускной квалификационной работе используются следующие методы исследования: аналитический, метод системного анализа, контент-анализ. Данная работа состоит из двух глав, введения и заключения. В первой главе рассмотрены и описаны процессы управления персоналом и их теоретические аспекты, кадровая политика в мире. В данной главе дипломной работе мы узнали, что управление персоналом: конкретное воздействие на определенную группу людей, которые осуществляют свою трудовую деятельность в организации; данное воздействие тесно связано непосредственно с целями и задачами организации; воздействие и управление стимулирует движение трудовых ресурсов, а также регулирует их рациональное использование. В каждой организации управление персоналом происходит по определенным факторам: набор персонала, развитие персонала, мотивация и стимулирование, управление карьерой, управление текучестью кадров. Во второй главе рассмотрена организационная структура ресторана Тенет. Проведен анализ деятельности службы, управления персонала, выявлены недостатки и достоинства. Рассмотрены 5 сегментов управления персоналом. В целом можно сделать вывод, что управление персоналом в ресторане Тенет эффективно, за исключением некоторых факторов таких как, управление текучестью кадров и мотивация и стимулирование сотрудников. Были предложены методы как улучшить эти процессы. В заключение в дипломной работе было выявлено, что цель управления сотрудниками в ресторане состоит в том, чтобы мотивировать их на предоставление Гостям качественного обслуживания. А это невозможно без соответствующей координации действий сотрудников, мотивации и формирования корпоративной культуры. Необходимо уметь правильно управлять персоналом на предприятиях, чтобы сотрудники были заинтересованы в данной сфере и делали так, чтобы услуги, предоставляемые предприятием были производительными, эффективными, качественными. / The purpose of the study is to identify the features and problems in working with personnel at catering establishments at hotels. Based on this goal, the following tasks are solved in this work: give a definition to the concept of "personnel management"; define the goals of personnel management; to consider the theoretical aspects of the basis of the personnel management system in public catering enterprises; to see and study the organization of the personnel management system of the restaurant Tenet; to view and study the selection processes, methods of assessment, adaptation, certification, staff motivation in the Tenet restaurant; to define the problematic in personnel management in the Tenet restaurant. In the final qualifying work, the following research methods are used: analytical, system analysis method, content analysis. This work consists of two chapters, an introduction and a conclusion. The first chapter examines and describes the processes of personnel management and their theoretical aspects, personnel policy in the world. In each organization, personnel management occurs according to certain factors: recruitment, personnel development, motivation and incentives, career management, personnel turnover management. The second chapter examines the organizational structure of the Tenet restaurant. The analysis of the activities of the service, personnel management, identified disadvantages and advantages. Considered five segments of personnel management. In general, we can conclude that personnel management in the Tenet restaurant is effective, with the exception of some factors such as personnel turnover management and employee motivation and incentives. Methods have been proposed to improve these processes. In conclusion, in the thesis it was revealed that the purpose of managing employees in a restaurant is to motivate them to provide guests with quality service. And this is impossible without appropriate coordination of employees' actions, motivation and the formation of corporate culture. It is necessary to be able to properly manage personnel at enterprises so that employees are interested in this area and do so that the services provided by the company are productive, efficient, and of high quality.

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Numerous factors are likely to influence response patterns to situational judgment tests, including agreeableness, leadership style, impression management, and job and organizational experience. This research presents background information and research on situational judgment tests and several constructs hypothesized to influence situational judgment test responses. A situational judgment test and manipulations to influence response patterns were developed and piloted with a small sample of management professionals and undergraduate students. Larger samples of management professionals and undergraduate students participated in the experimental research. Participants were asked to imagine that they are applying for a job. Each participant was presented with background information about a fictitious company, describing a company as either highly Participative/Supportive or highly Directive/Achieving in its leadership culture. A third description provided no information about leadership culture to serve as a control. Participants responded to a situational judgment test consisting of some commercially developed items and some new items. Then participants responded to an inventory comprised of items that measure the factors hypothesized to influence response patterns, specifically Agreeableness and Experience. Significant differences in response patterns were determined to be attributable to the Agreeableness and Experience variables, and the Leadership Culture manipulations, as well as the interaction between Experience and the Leadership Culture manipulations. No significant differences were clearly attributable to the Agreeableness by Leadership Culture interaction. The ramifications of these findings are discussed and recommendations for future research are presented.

Thesis (Master of Military Studies)-Marine Corps Command and Staff College, 2008. / Title from title page of PDF document (viewed on: Dec 29, 2009). Includes bibliographical references.

Industrial-organizational psychologist Stephen S.W. Gilliland developed a model for studying job-seeker fairness perceptions in 1993 based on existing research in organizational justice. The model includes several rules which will result in job-seeker perceptions of fairness if satisfied and job-seeker perceptions of unfairness if violated. Given the prominence of this model in the literature as well as changes which have occurred in personnel selection (such as human resource information systems, or HRIS, and e-recruitment), scholars have called for a technological re-envisioning of the original model, especially the explanations/descriptions ascribed to each rule. The present study seeks to understand how HRIS e-recruitment technology impacts job-seeker fairness perceptions and in so doing update the Gilliland (1993) model using a qualitative methodology and website success measures from information systems success theory. It contributes to the literature on applicant fairness perceptions by accounting for technological change, and contributes to the field of Public Administration by studying a governmental e-recruitment portal thereby accounting for the particularities of public-sector HRM which is underrepresented in the organizational justice literature. Over the course of one (1) year, twelve (12) job-seekers participated in a series of focus group interviews where they reflected on their experiences applying for jobs in the Canadian federal civil service using the government’s e-recruitment portal. Participants completed profiles, sent applications, communicated with government personnel, and wrote internet tests, among other job-search activities, and reported on their experiences from the perspective of fairness. Results confirm the validity of all original procedural justice rules and offer insight into their application in a recruitment environment where applicants invest considerable time interacting with computerized systems. Two additional rules are also put forth including the ease with which candidates can deceive tests and privacy/trustworthiness using technology. The findings are limited insofar as data gathering took place during a time of reduced hiring activity by the employer and because participation was limited to one (1) specific geographic location.

В магистерской диссертации рассмотрены проблемы развития системы управления персоналом на современном этапе, проанализированы современные информационные системы управления персоналом. Изучена деятельность Государственного бюджетного учреждения «Научно-технический центр инноваций и технологий», в процессе анализ действующей системы управления персоналом, выявлена необходимость в реализации автоматизированной системы для процесса подбора персонала. Представлен проект реализации автоматизированной системы подбора персонала, с применением системно-динамического подхода для определения трудозатрат на его разработку и дана оценка экономического эффекта от внедрения автоматизированной системы в учреждении. / In the master's thesis, the problems of the development of the personnel management system at the present stage are considered, modern information systems of personnel management are analyzed. The activity of the State Budgetary Institution "Scientific and Technical Center of Innovations and Technologies" has been studied, in the process of analyzing the current personnel management system, the need for the implementation of an automated system for the recruitment process has been identified. A project for the implementation of an automated recruitment system is presented, using a system-dynamic approach to determine the labor costs for its development and an assessment of the economic effect of the introduction of an automated system in an institution is given.

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This program of research was aimed at investigating a novel application of computer aided text analysis (CATA). To date, CATA has been used in a wide variety of disciplines, including Psychology, but never in the area of personnel selection. Traditional personnel selection techniques have met with limited success in the prediction of costly training failures for some occupational groups such as pilot and air traffic controller. Accordingly, the overall purpose of this thesis was to assess the validity of linguistic style to select personnel. Several studies were used to examine the structure of language in a personnel selection setting; the relationship between linguistic style and the individual differences dimensions of ability, personality and vocational interests; the validity of linguistic style as a personnel selection tool and the differences in linguistic style across occupational groups. The participants for the studies contained in this thesis consisted of a group of 810 Royal Australian Air Force Pilot, Air Traffic Control and Air Defence Officer trainees. The results partially supported two of the eight hypotheses; the other six hypotheses were supported. The structure of the linguistic style measure was found to be different in this study compared with the structure found in previous research. Linguistic style was found to be unrelated to ability or vocational interests, although some overlap was found between linguistic style and the measure of personality. In terms of personnel selection validity, linguistic style was found to relate to the outcome of training for the occupations of Pilot, Air Traffic Control and Air Defence Officer. Linguistic style also demonstrated incremental validity beyond traditional ability and selection interview measures. The findings are discussed in light of the Five Factor Theory of Personality, and motivational theory and a modified spreading activation network model of semantic memory and knowledge. A general conclusion is drawn that the analysis of linguistic style is a promising new tool in the area of personnel selection.

The widely acknowledged doctor shortage in Canada has recently motivated a more critical look at the licensure rates of International Medical Doctors (IMDs), also known as International Medical Graduates (IMGs). However, very little research has been conducted on the experiences of IMDs before they enter the Canadian medical system. This qualitative study collected interview data from 15 diverse IMDs seeking licensure in Ontario, Canada. The participants varied with respect to age, country of origin, English language proficiency on arrival, and time in Canada. In addition, two bridging support programs were observed, and interviews were conducted with three educators from the programs. The interviews were analysed using thematic content analysis (Boyatzis, 1998; Miles & Huberman, 1994). An analysis of metaphors used by the IMDs to describe their experiences during the licensing process supported the use of poetic representation for key findings, resulting in three poems that are interspersed in the body of the thesis (Ellingson, 2011; Glesne, 1997; Richardson, 2002; Richardson & Adams St. Pierre, 2005). The theoretical framework of the research was informed by Vygotskian Sociocultural Theory, which views learning as inseparable from social interaction and context (Vygotsky, 1987). Third-generation Activity Theory (AT), which has descended from Vygotsky’s work, was applied to highlight the higher-level systemic issues related to medical licensing. Results of this study indicate that IMDs with lower English proficiency face substantial difficulties on arrival, with limited access to the type of medically-relevant language instruction needed to support them. In fact, all pre-licensure IMDs struggle to access the interactional learning opportunities (i.e., Vygotskian “mediational means”) to support their entry into the system. Licensing challenges include limited exam preparation resources that support acquisition of Canadian cultural content; unequal access to clinical observerships; and a selection process which lacks transparency and emphasizes a screening tool unfamiliar to IMDs, the residency interview. Implications of this study include the revisiting of immigration policy; increasing the transparency and effectiveness of the selection process/residency interview; reviewing the role of clinical observerships in the selection process and exploring the potential of observerships to function as a licensure portfolio assessment.