<p>The settings investigated were departments of internal medicine (IM), orthopaedics and surgery in acute care hospitals in Sweden. The objective was to identify exogenous and endogenous determinants of accessibility of health care. Both qualitative and quantitative analysis of utilisation was performed on national and regional level of data aggregation. The study proposes that accessibility to acute health services is influenced by exogenous factors, partly outside the control of health care professionals, such as season, physical proximity and overall supply. Organisational properties such as availability of inpatient beds, hospital and physician specialisation and the degree of system integration between provides of emergency care have effects on the quality of care. The novel finding is the strong association between acute readmissions and remaining inpatient utilisation indicating effects of bed supply on global use within IM. These conclusions follow: </p><p>§</p><p>§</p><p>§</p><p>§</p><p>§</p><p>§</p><p>§</p><p>There are conflicts between accessibility, efficiency and appropriateness of settings calling for attention to capacity to benefit in addition to needs as priority criteria.</p> / <p>De studerade enheterna var kliniker för internmedicin, ortopedi och kirurgi vid akutsjukhus i Sverige. Studiernas syfte var att identifiera exogena och endogena determinanter av tillgänglighet till sjukvården. Kvalitativa och kvantitativa analyser av vårdutnyttjande utfördes på nationell och regional nivå av dataaggregering. Studierna utmynnar i slutsatsen att tillgängligheten till akutsjukvården påverkas av exogena faktorer, delvis utanför kontrollen för de professionella inom sjukvården, såsom säsong, fysiskt avstånd och totalt utbud. Organisatoriska egenskaper som tillgången till vårdplatser, sjukhusens och läkarnas specialisering och graden av systemintegration mellan producenter av akutvård har effekter på vårdens kvalitet. Det nya fyndet utgörs av upptäckten av en stark association mellan akuta återinskrivningar och övriga inskrivningar. Sambandet indikerar effekterna av vårdplatsutbudet på totalt slutenvårdsutnyttjande inom internmedicinen. Slutsatserna är som följer:</p><p>§</p><p>§</p><p>§</p><p>§</p><p>§</p><p>§</p><p>§</p><p>Det finns uppenbara konflikter mellan tillgänglighet, produktivitet och vårdgivarens ändamålsenlighet. Det fordras större uppmärksamhet på kapaciteten att tillgodogöra sig behandling utöver behov som ett kriterium för prioritering mellan patientgrupper.</p>

The settings investigated were departments of internal medicine (IM), orthopaedics and surgery in acute care hospitals in Sweden. The objective was to identify exogenous and endogenous determinants of accessibility of health care. Both qualitative and quantitative analysis of utilisation was performed on national and regional level of data aggregation. The study proposes that accessibility to acute health services is influenced by exogenous factors, partly outside the control of health care professionals, such as season, physical proximity and overall supply. Organisational properties such as availability of inpatient beds, hospital and physician specialisation and the degree of system integration between provides of emergency care have effects on the quality of care. The novel finding is the strong association between acute readmissions and remaining inpatient utilisation indicating effects of bed supply on global use within IM. These conclusions follow: § § § § § § § There are conflicts between accessibility, efficiency and appropriateness of settings calling for attention to capacity to benefit in addition to needs as priority criteria. / De studerade enheterna var kliniker för internmedicin, ortopedi och kirurgi vid akutsjukhus i Sverige. Studiernas syfte var att identifiera exogena och endogena determinanter av tillgänglighet till sjukvården. Kvalitativa och kvantitativa analyser av vårdutnyttjande utfördes på nationell och regional nivå av dataaggregering. Studierna utmynnar i slutsatsen att tillgängligheten till akutsjukvården påverkas av exogena faktorer, delvis utanför kontrollen för de professionella inom sjukvården, såsom säsong, fysiskt avstånd och totalt utbud. Organisatoriska egenskaper som tillgången till vårdplatser, sjukhusens och läkarnas specialisering och graden av systemintegration mellan producenter av akutvård har effekter på vårdens kvalitet. Det nya fyndet utgörs av upptäckten av en stark association mellan akuta återinskrivningar och övriga inskrivningar. Sambandet indikerar effekterna av vårdplatsutbudet på totalt slutenvårdsutnyttjande inom internmedicinen. Slutsatserna är som följer: § § § § § § § Det finns uppenbara konflikter mellan tillgänglighet, produktivitet och vårdgivarens ändamålsenlighet. Det fordras större uppmärksamhet på kapaciteten att tillgodogöra sig behandling utöver behov som ett kriterium för prioritering mellan patientgrupper.

I denna uppsats undersöks om akutmottagningarnas långa väntetider kan bero på att olämpliga teorier appliceras på vårdmarknaden. Det undersöks med en fallstudie av hälso- och sjukvården i Västra Götaland där vi har genomfört semistrukturerade intervjuer med fem anställda i kanslierna som ansvarar för att ge politikerna information till sjukvårdsbeslut och för att stödja politikerna i styrandet av hälso- och sjukvården. Det är en kvalitativ studie med en abduktiv ansats.Vår empiri indikerar att en stor orsak till akutmottagningarnas långa väntetider är att de har ett inflöde av patienter med relativt milda symptom som kunde ha omhändertagits inom primärvården. Förklaringar till det är att klienterna ofta har bristfällig kunskap om lämpliga vårdenheter och ofta antar att de får bättre vård på akutmottagningar än inom primärvården. Många av de patienter på akutmottagningarna som kommit till olämplig vårdenhet är äldre och kroniskt sjuka.Den här studien indikerar att olämpliga teorier har applicerats på Västra Götalands vårdmarknad. Inspirationen till vårdmarknaden tycks till stor del härstamma från traditionella nationalekonomiska teorier. Vi anser dock att de är olämpliga på Västra Götalands vårdmarknad på grund av bristande utbud, bristande konkurrens, irrationella klienter och risker för missgynnanden. Vi föreslår istället ett större fokus på sociologiska marknadsteorier.Den här studien begränsas av det relativt låga antalet intervjusubjekt. Vi har dock hittat tecken i vår empiri på ett samband mellan missgynnade klienter inom primärvården och det ökade inflödet till akutmottagningarna. Vår förhoppning är att detta kan bidra med uppslag till framtida, mer omfattande undersökningar. / This paper addresses long waiting times in Swedish emergency units by examining if appropriate theories are applied to the healthcare sector. This is examined with a case study of the healthcare sector in Västra Götaland County where we have conducted semi-structured interviews with five members of the staff responsible for providing the county’s politicians with information for healthcare decisions as well as supporting the politicians in managing the healthcare sector. It is a qualitative study with an abductive approach.The findings from our empirical research indicate that one major reason for the emergency units’ long waiting times is that they have an influx of patients with relatively mild illnesses that could have been handled in the primary care. Explanations for that are that clients often are ill-informed and often expect to get better care at emergency units than in the primary care. Many of the emergency units’ misplaced patients are elderly and chronically ill.This study indicates that inappropriate theories have been applied to the healthcare sector in Västra Götaland County. The inspiration for the healthcare sector seems to be from traditional economics to a large extent. We conclude, however, that traditional economics is inappropriate on the healthcare sector in Västra Götaland County because of the lacking supply, lacking competition, irrational clients and risk for disadvantages. Instead, we suggest a higher focus on sociological market theories.This study is limited by the relatively low amount of interview subjects. We have, however, found indications in our empirical material for a connection between disadvantaged clients in the primary care and the increased influx to the emergency units. We hope that this could provide ideas for future and more elaborate studies.This paper is written in Swedish.

In dieser Arbeit wurde erstmalig die Anwendung der Extremwerttheorie auf Wartezeiten eines lichtsignalgesteuerten Verkehrsknotenpunktes untersucht. Anhand der Verkehrsstärken eines realen Knotenpunktes wurden mit der Simulationssoftware PTV Vissim 100 Datensätze mit individuellen Wartezeiten erzeugt. Als Referenz wurde eine zweite Simulationsreihe durchgeführt. Diese erfolgte mit 15 % höherer Verkehrsstärke. Mittels der Blockmaximum-Methode wurden aus den erzeugten Datensätzen die Maxima ausgewählt, welche mit der Maximum-Likelihood Methode an eine Extremwertverteilung angepasst wurden. Die Bewertung der Schätzung wurde mit dem Kolmogorov-Smirnov Test vorgenommen. Anschließend wurde die Wahrscheinlichkeit, dass bestimmte Wartezeiten überschritten werden (Value at Risk) berechnet. Im Ergebnis konnten 22 % der geschätzten Extremwertverteilungen mit ausreichender Güte angepasst werden. Für die restlichen Datensätze sollte nach Alternativen zur angemessenen Beschreibung gesucht werden.

Le cancer du poumon a une incidence et une létalité parmi les plus hautes de tous les cancers diagnostiqués au Canada. En considérant la gravité du pronostic et des symptômes de la maladie, l’accès au traitement dans les plus brefs de délais est essentiel. Malgré l’engagement du gouvernement fédéral et les gouvernements provinciaux de réduire les délais de temps d’attente, des balises pour les temps d’attente pour le traitement d’un cancer ne sont toujours pas établis. En outre, le compte-rendu des indicateurs des temps d’attente n’est pas uniforme à travers les provinces. Une des solutions proposées pour la réduction des temps d’attente pour le traitement du cancer est les équipes interdisciplinaires. J’ai complété un audit du programme interdisciplinaire traitant le cancer du poumon à l’Hôpital général juif (l’HGJ) de 2004 à 2007. Les objectifs primaires de l’étude étaient : (1) de faire un audit de la performance de l’équipe interdisciplinaire à l’HGJ en ce qui concerne les temps d’attente pour les intervalles critiques et les sous-groupes de patients ; (2) de comparer les temps d’attente dans la trajectoire clinique des patients traités à l’HGJ avec les balises qui existent ; (3) de déterminer les facteurs associés aux délais plus longs dans cette population. Un objectif secondaire de l’étude était de suggérer des mesures visant à réduire les temps d’attente. Le service clinique à l’HGJ a été évalué selon les balises proposées par le British Thoracic Society, Cancer Care Ontario, et la balise pan-canadienne pour la radiothérapie. Les patients de l’HGJ ont subi un délai médian de 9 jours pour l’intervalle «Ready to treat to first treatment», et un délai médian de 30 jours pour l’intervalle entre le premier contact avec l’hôpital et le premier traitement. Les patients âgés de plus de 65 ans, les patients avec une capacité physique diminuée, et les patients avec un stade de tumeur limité étaient plus à risque d’échouer les balises pour les temps d’attente. / Lung cancer is among the most lethal and the most diagnosed cancers in Canada. Given the poor prognosis and symptom burden of the disease, timely access to treatment and quality care are essential. In spite of government commitments to reduce waiting times in cancer care, national clinical benchmarks for cancer care have yet to be established, and waiting time reporting by provinces is inconsistent. One of the proposed strategies for reducing waiting times in cancer care is the use of interdisciplinary teams. I undertook an audit of the interdisciplinary pulmonary oncology program at the Jewish General Hospital from 2004 to 2007. The primary objectives of this study were: (1) to audit the performance of the interdisciplinary pulmonary oncology service at the Jewish General Hospital with respect to waiting times for key intervals and subgroups of patients; (2) to compare waiting times in the clinical trajectory of lung cancer patients seen at the Jewish General Hospital with existing waiting time guidelines; (3) to determine those factors associated with longer waiting times in this population. A secondary objective was to suggest measures to be considered in order to reduce waiting times. The JGH’s lung cancer service was compared against benchmarks developed by the British Thoracic Society, Cancer Care Ontario, and the pan-Canadian waiting time benchmarks for radiation oncology. Patients waited a median of 9 days from the time they were ready to treat until their first treatment, and a median of 30 days from their first contact with the pulmonary service until their first treatment. Patients over age 65, those with early-stage disease and those with good performance status were less likely to meet the recommended guidelines.

Diese Dissertation besteht aus drei unabhängigen Kapiteln in den Bereichen Matching Market Design, Industrieökonomie und Wettbewerbspolitik. Kapitel 1 behandelt den Matching-Markt für juristische Referendariatsstellen in Deutschland. Wegen übermäßiger Nachfrage müssen Anwälte oft warten, bevor sie zugewiesen werden. Der aktuell verwendete Algorithmus berücksichtigt nicht die Zeitpräferenzen der Anwälte. Daher werden viele wünschenswerte Eigenschaften nicht erfüllt. Basierend auf dem matching with contracts Modell schlage ich dann einen neuen Mechanismus vor, der die Wartezeit als Vertragsterm verwendet, so dass die Mängel des gegenwärtigen Mechanismus überwunden werden können. In Kapitel 2 analysiere ich den Wettbewerb von zweiseitigen Online-Plattformen, wie sozialen Netzwerken oder Suchmaschinen. Werbetreibende zahlen Geld, um ihre Anzeigen zu platzieren, während Nutzer mit ihren privaten Daten "bezahlen", um Zugang zu der Plattform zu erhalten. Ich zeige, dass das Gleichgewichtsniveau der Datenerhebung verzerrt ist, abhängig von der Intensität des Wettbewerbs und den Targeting-Vorteilen. Weniger Wettbewerb auf jeder Marktseite führt zu mehr Datensammeln. Wenn jedoch Plattformen Geldzahlungen auf beiden Marktseiten verwenden, wird die effiziente Menge an Daten gesammelt. Kapitel 3 untersucht die dynamische Preissetzung auf Märkten für Flug- oder Reisebuchungen, auf denen Wettbewerb während einer endlichen Verkaufszeit mit einer Frist stattfindet. Unter Berücksichtigung der intertemporalen Probleme von Firmen und vorausschauenden Konsumenten hängen die Gleichgewichtspreispfade von der Anzahl der nicht verkauften Kapazitäten und der verbleibenden Verkaufszeit ab. Ich ermittle, dass mehr Voraussicht der Konsumenten die Konsumentenrente erhöht, aber die Effizienz reduziert. Ferner ist Wettbewerbspolitik besonders wertvoll, wenn die Marktkapazitäten zu hoch sind. Des Weiteren kann die ex-ante Produktion von Kapazitäten ineffizient niedrig sein. / This thesis consists of three independent chapters in the fields of matching market design, industrial organization and competition policy. Chapter 1 covers the matching market for lawyer trainee-ship positions in Germany. Because of excess demand lawyers often must wait before being allocated. The currently used algorithm does not take lawyers’ time-preferences into account. Hence, many desirable properties are not satisfied. Then, based on the matching with contacts model, I propose a new mechanism using waiting time as the contractual term, so that the shortcomings of the current mechanism can be overcome. In Chapter 2 I analyze competition of two-sided online platforms, such as social networks or search engines. Advertisers pay money to place their ads, while users “pay” with their private data to gain access to the platform. I show that the equilibrium level of data collection is distorted, depending on the competition intensity and targeting benefits. Less competition on either market side leads to more data collection. However, if platforms use monetary payments on both market sides, data collection would be efficient. Chapter 3 studies dynamic pricing as in markets for airline or travel bookings, where competition takes place throughout a finite selling time with a deadline. Considering the inter-temporal problems of firms and forward-looking consumers, the equilibrium price paths depend on the number of unsold capacities and remaining selling time. I find that more consumer foresight increases consumer surplus yet reduces efficiency. Further, competition policy is especially valuable when market capacities are excessive. Moreover, ex-ante capacity production can be inefficiently low.

Le cancer du poumon a une incidence et une létalité parmi les plus hautes de tous les cancers diagnostiqués au Canada. En considérant la gravité du pronostic et des symptômes de la maladie, l’accès au traitement dans les plus brefs de délais est essentiel. Malgré l’engagement du gouvernement fédéral et les gouvernements provinciaux de réduire les délais de temps d’attente, des balises pour les temps d’attente pour le traitement d’un cancer ne sont toujours pas établis. En outre, le compte-rendu des indicateurs des temps d’attente n’est pas uniforme à travers les provinces. Une des solutions proposées pour la réduction des temps d’attente pour le traitement du cancer est les équipes interdisciplinaires. J’ai complété un audit du programme interdisciplinaire traitant le cancer du poumon à l’Hôpital général juif (l’HGJ) de 2004 à 2007. Les objectifs primaires de l’étude étaient : (1) de faire un audit de la performance de l’équipe interdisciplinaire à l’HGJ en ce qui concerne les temps d’attente pour les intervalles critiques et les sous-groupes de patients ; (2) de comparer les temps d’attente dans la trajectoire clinique des patients traités à l’HGJ avec les balises qui existent ; (3) de déterminer les facteurs associés aux délais plus longs dans cette population. Un objectif secondaire de l’étude était de suggérer des mesures visant à réduire les temps d’attente. Le service clinique à l’HGJ a été évalué selon les balises proposées par le British Thoracic Society, Cancer Care Ontario, et la balise pan-canadienne pour la radiothérapie. Les patients de l’HGJ ont subi un délai médian de 9 jours pour l’intervalle «Ready to treat to first treatment», et un délai médian de 30 jours pour l’intervalle entre le premier contact avec l’hôpital et le premier traitement. Les patients âgés de plus de 65 ans, les patients avec une capacité physique diminuée, et les patients avec un stade de tumeur limité étaient plus à risque d’échouer les balises pour les temps d’attente. / Lung cancer is among the most lethal and the most diagnosed cancers in Canada. Given the poor prognosis and symptom burden of the disease, timely access to treatment and quality care are essential. In spite of government commitments to reduce waiting times in cancer care, national clinical benchmarks for cancer care have yet to be established, and waiting time reporting by provinces is inconsistent. One of the proposed strategies for reducing waiting times in cancer care is the use of interdisciplinary teams. I undertook an audit of the interdisciplinary pulmonary oncology program at the Jewish General Hospital from 2004 to 2007. The primary objectives of this study were: (1) to audit the performance of the interdisciplinary pulmonary oncology service at the Jewish General Hospital with respect to waiting times for key intervals and subgroups of patients; (2) to compare waiting times in the clinical trajectory of lung cancer patients seen at the Jewish General Hospital with existing waiting time guidelines; (3) to determine those factors associated with longer waiting times in this population. A secondary objective was to suggest measures to be considered in order to reduce waiting times. The JGH’s lung cancer service was compared against benchmarks developed by the British Thoracic Society, Cancer Care Ontario, and the pan-Canadian waiting time benchmarks for radiation oncology. Patients waited a median of 9 days from the time they were ready to treat until their first treatment, and a median of 30 days from their first contact with the pulmonary service until their first treatment. Patients over age 65, those with early-stage disease and those with good performance status were less likely to meet the recommended guidelines.

High performance grid computing is a key enabler of large scale collaborative computational science. With the promise of exascale computing, high performance grid systems are expected to incur electricity bills that grow super-linearly over time. In order to achieve cost effectiveness in these systems, it is essential for the scheduling algorithms to exploit electricity price variations, both in space and time, that are prevalent in the dynamic electricity price markets. Typically, a job submission in the batch queues used in these systems incurs a variable queue waiting time before the resources necessary for its execution become available. In variably-priced electricity markets, the electricity prices fluctuate over discrete intervals of time. Hence, the electricity prices incurred during a job execution will depend on the start and end time of the job. Our thesis consists of two parts. In the first part, we develop a method to predict the start and end time of a job at each system in the grid. In batch queue systems, similar jobs which arrive during similar system queue and processor states, experience similar queue waiting times. We have developed an adaptive algorithm for the prediction of queue waiting times on a parallel system based on spatial clustering of the history of job submissions at the system. We represent each job as a point in a feature space using the job characteristics, queue state and the state of the compute nodes at the time of job submission. For each incoming job, we use an adaptive distance function, which assigns a real valued distance to each history job submission based on its similarity to the incoming job. Using a spatial clustering algorithm and a simple empirical characterization of the system states, we identify an appropriate prediction model for the job from among standard deviation minimization method, ridge regression and k-weighted average. We have evaluated our adaptive prediction framework using historical production workload traces of many supercomputer systems with varying system and job characteristics, including two Top500 systems. Across workloads, our predictions result in up to 22% reduction in the average absolute error and up to 56% reduction in the percentage prediction errors over existing techniques. To predict the execution time of a job, we use a simple model based on the estimate of job runtime provided by the user at the time of job submission. In the second part of the thesis, we have developed a metascheduling algorithm that schedules jobs to the individual batch systems of a grid, to reduce both the electricity prices for the systems and response times for the users. We formulate the metascheduling problem as a Minimum Cost Maximum Flow problem and leverage execution period and electricity price predictions to accurately estimate the cost of job execution at a system. The network simplex algorithm is used to minimize the response time and electricity cost of job execution using an appropriate flow network. Using trace based simulation with real and synthetic workload traces, and real electricity price data sets, we demonstrate our approach on two currently operational grids, XSEDE and NorduGrid. Our experimental setup collectively constitute more than 433K processors spread across 58 compute systems in 17 geographically distributed locations. Experiments show that our approach simultaneously optimizes the total electricity cost and the average response time of the grid, without being unfair to users of the local batch systems. Considering that currently operational HPC systems budget millions of dollars for annual operational costs, our approach which can save $167K in annual electricity bills, compared to a baseline strategy, for one of the grids in our test suite with over 76000 cores, is very relevant for reducing grid operational costs in the coming years.

Este artículo tiene como objetivo solucionar el problema de ineficiencia, representado por el bajo nivel de servicio en el sistema de distribución de la planta de combustible, ya que se han presentado retrasos desde el inicio del proceso hasta el final de este. Por este motivo, se analizó todo el flujo del sistema para determinar en qué parte del proceso estaba la causa principal, lo que ayudaría a reducir considerablemente el problema. Se propuso aplicar un sistema de citas para estandarizar los tiempos de servicio, así como la implementación de un algoritmo y el uso de mecanismos eficientes para derivar la mejor solución robusta que responda a todas las incertidumbres con tiempos de ejecución reducidos. / This article aims to solve the inefficiency problem, represented by the low service level, in the fuel plant distribution system, since there have been delays from the beginning of the process to the end of this. For this reason, the entire flow of the system was analyzed in order to determine where in the process the main cause was, which would help reduce this problem considerably. It was proposed to apply an appointment system to standardize service times as well as the implementation of an algorithm and the use of efficient mechanisms to derive the best robust solution that responds to all uncertainties with reduced execution times. / Trabajo de investigación

Cette thèse a pour but de documenter la réorganisation des services effectuée au programme Enfants et adolescents (PEA) du Centre de réadaptation Estrie, Sherbrooke. Une démarche de recherche-action participative (RAP) est utilisée afin de collaborer au développement, à l’implantation et à l’évaluation d’un nouveau modèle de services visant à accroître l’accessibilité et la qualité des services de réadaptation offerts aux enfants ayant une déficience physique. Spécifiquement, les objectifs sont : 1) de documenter les retombées de la réorganisation des services; 2) de réaliser une analyse critique du processus de changement. Des méthodes quantitatives et qualitatives sont utilisées afin d’atteindre ces objectifs. Tout d’abord, la Mesure des processus de soins (MPOC) documente la perception de la qualité avant (2007), pendant (2008) et après (2009) l’implantation du nouveau modèle de services. Au total, cet outil est employé auprès de 222 familles et 129 intervenants. À quatre reprises, les intervenants et les gestionnaires répondent également à un questionnaire sur leurs perceptions des forces, des faiblesses, des opportunités et des menaces au PEA. En 2008 et en 2009, des focus groups et des entrevues téléphoniques sont réalisées auprès des familles (n=5), des intervenants (n=19) et des gestionnaires (n=13) afin de documenter leurs perceptions sur le processus de changement et sur les retombées de la réorganisation des services. Quant à l’observation participante, elle permet de recueillir de l’information sur le processus de réorganisation des services tout au long de ces trois années. Enfin, les informations recueillies sont analysées à l’aide de différentes approches, dont des tests statistiques et des analyses de contenu utilisant une grille de codification inspirée de la théorie des systèmes d’actions organisées. Les résultats indiquent que davantage d’enfants reçoivent des services en 2009 en comparaison à 2007. De plus, la qualité des services s’est maintenue selon les perceptions évaluées par la MPOC (article 1). L’utilisation d’interventions de groupe contribue fort probablement à augmenter le nombre d’enfants qui reçoivent des services, mais plusieurs défis doivent être adressés afin que cette modalité d’intervention soit réellement efficiente (article 2). Les résultats font ressortir que le processus de réorganisation des services est complexe. L’évaluation des forces, des faiblesses, des opportunités et des menaces d’un programme, de même que l’implication des acteurs dans le processus de développement d’un nouveau modèle de services, favorisent l’amélioration continue de la qualité (article 3). Or, les facilitateurs et les obstacles à l’implantation du nouveau modèle de services évoluent durant la réorganisation des services. Considérant cela, il est important de poser les actions nécessaires afin de soutenir le changement tout au long du processus (article 4). En résumé, cette thèse contribue à l’avancement des connaissances en réadaptation en comblant une lacune dans les écrits scientifiques. En effet, peu de projets visant le développement et l’implantation de nouveaux modèles de services sont évalués et documentés. Pourtant, des modèles tels que celui développé par le PEA semblent prometteurs afin d’améliorer l’accessibilité, et éventuellement, la qualité des services de réadaptation chez l’enfant. / This thesis aims at documenting the reorganization of services that took place within the programme Enfants et adolescents (PEA) of the Centre de réadaptation Estrie, Sherbrooke. Participatory action research (PAR) is used to collaborate in the development, implementation and evaluation of a new model of service delivery aimed at increasing the accessibility and quality of rehabilitation services offered to children with physical disabilities. Specifically, the objectives are to : 1) evaluate outcomes of the service reorganization, and 2) critically analyze the change process. Quantitative and qualitative methodologies are used. First, the Measures of processes of care (MPOC) are utilized to document quality-related perceptions before (2007), during (2008) and after (2009) the implementation of the new service delivery model. In total, these tools are utilized with 222 families and 129 clinicians. On four occasions, clinicians and administrators also responded to a questionnaire on the program’s strengths, weaknesses, opportunities and threats. In 2008 and 2009, focus groups and phone interviews are conducted with families (n=5), clinicians (n=19) and administrators (n=13) to document their perceptions of the change process and the service reorganization outcomes. Participatory observation allowed collecting data during the whole process of service reorganization. Finally, all the data collected are analyzed using different approaches, such as statistical tests and content analysis using an emerging coding grid inspired from the organized action systems theory. Results indicated that the program served more children in 2009 compared to 2007. Moreover, service quality was maintained according to perceptions evaluated with the MPOC (article 1). The utilization of intervention groups probably contributed to the increased number of children receiving services, but many challenges have to be overcome to ensure effective use of this service delivery method (article 2). Results highlight that reorganizing services is a complex process. Evaluating strengths, weaknesses, opportunities and threats of a new program, as well as the involvement of stakeholders to develop a new model of service delivery, contribute to quality improvement efforts (article 3). However, the facilitators and barriers to the implementation of a new model of service delivery evolved during the reorganization process, and it is essential to take the required actions to sustain changes through the transformation process (article 4). In summary, this thesis contributes to increasing the knowledge in rehabilitation by providing information in an area of the literature where little has been published. Indeed, few projects aiming at developing and implementing new models of service delivery are evaluated and documented. Models, such as the one developed by the PEA, seem interesting to increase accessibility, and eventually, the quality of rehabilitation services for children.