ITIL tai eilė dokumentų, kurie naudojami siekiant padėti įdiegti IT paslaugų valdymo struktūrą. Ši individualiai pagal įmonės poreikius pritaikoma struktūra nustato, kaip paslaugų valdymas vykdomas konkrečioje įmonėje arba verslo teorija, orientuota į darbo optimizavimą bei kokybės užtikrinimą IT kompanijose. Mūsų darbo tyrimo sritis buvo modifikuoto incidentų eskalavimo algoritmas, jo modifikacija ir pritaikymas sistemoje. Bei rezultatų palyginimas su ITIL metodologija paremtu algoritmu. Tikslas – susisteminti IT ūkio sprendžiamas problemas. / The Information Technology Infrastructure Library is a framework of best practice approaches intended to facilitate the delivery of high quality information technology services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations. Our made-up computer technology and software failure system is based on ITIL methodology. We suggested modified incidents priority lifting algorithm, which presents better row of troubles.

Gaining knowledge about what factors determine benthic algal biomass and productivity is vital for understanding food webs in aquatic systems, especially in woodland streams with naturally low rates of primary productivity. The aim of this study was to investigate what factors determine algal growth in Swedish headwater streams. Nutrients, in terms of nitrogen (N) and phosphorus (P), and light are factors known to affect algal growth. By using nutrient diffusing substrate (NDS) and different gradients of light, it was possible to test the importance of these factors. To determine the effect of the experiment, the study was carried out in a forested reference stream, which is largely shaded with extreme low nutrient levels, and in a stream running through a clear-cutting plantation with high nutrient levels and incident light. In the forested reference stream it became clear that algal growth increased by experimentally adding N (P<0.005), although light did not affect the productivity. In the stream running through the clear-cut, algal productivity increased significantly with higher levels of light (P<0.005), regardless of nutrient addition. The results from this study suggest that light only becomes the depending factor when sufficient amounts of nutrients are available. However, it is still unclear at what nutrient levels this shift occur, and therefore future research is recommended.

Even though safety culture in health care has been on the agenda for more than a decade, the implementations have been difficult. The aim of this study was to out of the sensemaking perspective, examine the process behind implementing safety culture. The present study tested a hypothetical model where open communication, clear information and leader safety attitude predict reporting incidents (part of safety culture) which in turn mediate to safety performance. Survey data was obtained from 104 employees at a Swedish hospital which has tried to implement safety culture recently. To test the model, structural equation modeling was used. Results showed a strong model fit and all factors predicted reporting incidents. Reporting incidents predicted safety performance and mediated between the predictors and safety performance. Thus, in line with theoretical background all three predictors seem to be important in the implementation process of safety culture.

Current studies in peace-building suggest that effective peace-building approaches comprise of intervention strategies that value the interconnectedness of trauma and peace-building processes. However current research reports suggest that there is limited evidence supporting this notion. In addition, there is little information as to how to effectively integrate the two themes to achieve lasting peace. The research study aims to articulate the role of an integrated approach to peace-building to inform current practice and it serves to encourage the donor community to support initiatives which recognise the link between trauma and peace building. The research took a close look at experiences of participants who attended trauma recovery workshops conducted by Sinani (an isiZulu word meaning “we are with you”), the KwaZulu-Natal Programme for Survivors of Violence, the name of the Non-Governmental Organisation (NGO) for which the researcher works. In particular, it explored how participants who had attended these workshops could serve as catalysts to peace by examining their experiences of violence in relation to trauma and peace-building. In addition it attempted to explore experiences of participants who did not attend Sinani trauma recovery workshops and the possible implication this would have for trauma and peace-building. Furthermore it analysed recent research papers and reports which addressed trauma and peace-building from a psycho-social perspective. The proposed hypothesis is that if trauma support work is ignored in post conflict peace-building processes, certain survivors of past violence are at risk of becoming perpetrators of future violence. Integrating trauma support work in peace-building interventions will yield lasting peace. The emerging findings suggest several factors contribute to violence and peace-building. Children’s exposure to violence, the extent of trauma and certain aspects of the criminal justice system have been described by participants as factors that contribute to violence. Equally participants suggested a competent leadership collective, functioning safety and security structures as valuable contributions to peace. Other valuable insights were shared by participants on the role of spirituality as well as indigenous cultural rituals valuable in the trauma and peace-building field. / Thesis (M.A.)-University of KwaZulu-Natal, Durban, 2013.

När problem med materielsystem upptäcks efter att de har levererats till Försvarsmakten så är detden vidmakthållande organisationen som tar hand om det. Den arbetar för att det aktuella problemetåtgärdas och även förebygger liknande problem. Många instanser runt om i Försvarsmakten är inblandadei arbetet; ibland kan samordning och kommunikation vara ett problem för verksamheten. Uppsatsen undersöker hur ett datorbaserat samarbetssystem kan bidra till att förbättra den vidmakthållandeprocessen inom Försvarsmakten. Undersökningen visar att ett datorbaserat samarbetssystem kan underlätta arbetet för en idag redanfungerande vidmakthållandeorganisation. / When problems with materiel are found after being delivered to the Swedish Armed Forces it is the maintaining organization that handles it. It sees to that the current problem is fixed and that similar problems are prevented. Many competent bodies in the Swedish Armed Forces are in-volved in the work, and therefore co-ordination and communication can be a problem for the activities. This thesis will investigate how a computer based co-operation system can simplify the maintain-ing process in the Swedish Armed Forces. The study shows that a computer based co-operation system can contribute to the process in a today functional maintaining organization.

The aim of this essay is to learn how I as a teacher can work with reading in different ways to promote learning for students in upper secondary school. This is discussed with examples from Mark Haddon's The Curious Incident of the Dog in the Night-time and Randa Abdel-Fattah's Does My Head Look Big In This?. In this study, I found out that there are many factors that contribute to students' attitude towards reading and that affect their experience of a text. These factors consist of five emotions that affect reader response: assimilation, accommodation, sympathy, memories and identification, as well as four categorizing factors: age, gender, ethnicity and class.  Knowing these factors, we teachers have the tools to turn students' resistance to reading into something positive, and by doing this, we open up a myriad of learning opportunities through reading.

The experience of how youth get off the street is scarcely documented. The present study explored what helped and hindered youth in their experience as they tried to get off the street and addressed the following research question: “How have youth experienced trying to get off the street: what has helped and hindered?” Twenty youth, aged 19-24 years of age, living in Vancouver, British Columbia, Canada who have spent time living on the street were interviewed using Flanagan’s (1954) Critical Incident Technique. The qualitative analysis of the interviews identified 259 critical incidents, forming nine helping categories and six hindering categories when youth tried to leave the streets. The nine helping categories included: (1) Taking Responsibility, (2) Engaging in Constructive Activities, (3) Friends and Family Support, (4) Changing Drug and Alcohol Use, (5) Support from Professional Organizations, (6) Disillusionment of Street Life, (7) Dreams and Hope for a Different Future, (8) Income Assistance and (9) Leaving Negative Influences Behind. The six hindering categories were: (1) Drugs and Alcohol, (2) Emotional Struggles, (3) Lack of Support, (4) Enjoyment of Homelessness, (5) Limited Formal Education, Life Skills and Employment and (6) Income Assistance Difficulties. The results from this study are discussed in relation to implications for theory, practice and future research.

With perpetual strains on resources, road agencies need to develop network-level decision-making frameworks to ensure optimum resource allocation. This is especially true for incident management services and in particular variable message signs (VMS), which are relatively immature disciplines compared to traditional road engineering. The objective of incident management and VMS is to minimise the safety, efficiency, reliability and environmental impacts of incidents on the operations of the transport system. This may be achieved by informing travellers of the incidents so they can adapt their behaviour in a manner that reduces community impacts, such as lateness and the associated vehicle emissions, unreliability of travel times, as well as secondary accidents due to incidents. Generally, road authorities do carry out needs assessments, but qualitatively in many cases. Therefore, this masters research presents a framework that is systematic, quantitative and relatively easy to implement. In order to prioritise VMS infrastructure deployment, a risk management approach was taken that focuses on minimising the impacts on, and costs to the community. In the framework and case study conducted, safety, efficiency and reliability, and environmental impacts are quantified using an economic risk management approach to determine an overall risk score. This score can be used to rank road sections within the network, indicating the roads with the highest risk of incident network impacts and therefore the roads with the highest need for intervention. A cost-effectiveness based risk-reduction ranking can then be determined for each incident management treatment type, comparing the net risk with treatment to that without treatment, and dividing by the net present value of deployment. The two types of ranking, pure risk and cost-effectiveness based risk reduction, will help to minimise the network impacts on the community and optimise resource allocation.

Thesis (M. P. A.)--Texas State University-San Marcos, 2008. / "Spring 2008." Includes bibliographical references (leaves 97-99).

Thesis (Ph.D.)--Syracuse University, 2008. / "Publication number: AAT 3333563."