Title: ”Respect the client and believe what is said” – A study of social worker’s treatment of clients who have been exposed to domestic violence. Authors: Rebecka Broman Pettersson & Emelie Hammarström. The purpose of this study has been to evaluate how social workers, both with and without expertise regarding clients who have been exposed to domestic violence, work in an aspect of client-treatment towards these clients. We have investigated the social workers knowledge about domestic violence and their investigation methods regarding these clients. The study has been implemented through four semi-structured interviews with social workers operating in different municipalities. The collected data has been processed through a hermeneutical approach and analyzed based on empowerment theory and theoretical concepts of violence and encounters. A result show that the client-treatment vary depending on the situation and that there are no clear guidelines or action plans regarding how the social workers should act. Also that the investigation methods very depending on where the social worker work and on the clients situation. The study also highlights the importance of expertise in the work regarding the client group and social workers awareness of violence and exposure to violence. There is a great need for expertise in social work in order to meet and work with clients who are victims of domestic violence. There is a lack of knowledge about this phenomenon that can lead to that the client is not receiving the necessary assistance, because the social worker did not know how to respond to the client.

ČERNÁ, Lenka. The Meaning of Supervision for Social Workers in the Counseling Center for Citizenship / Civil and Human Rights. Prague, 2019. Diploma Thesis. Charles University, Hussite Theological Faculty. Leader of the Diploma Thesis: PaedDr., Mgr. Hana Žáčková. The Diploma Thesis "The Meaning of Supervision for Social Workers in the Counseling Center for Citizenship / Civil and Human Rights" focuses on the issue and importance of supervision for workers of this facility. The thesis is divided into two parts, which include theoretical and methodological part. The theoretical part of the thesis generally defines supervision, its characteristics and function. Furthermore, it deals with the meaning and importance of supervision, the description of the supervision contract and also the characteristics of supervision of species. The work also contains the characteristics of a good supervisor, and this work also deals with social workers, personal and professional prerequisites of a social worker and his professional competence were not to be missed. The diploma thesis is focused on a specific workplace and therefore there is also information about the Counseling Center for Citizenship / Civil and Human Rights, where I deal with basic information about the operation of the facility and supervision at...

The aim of this study is to examine and contribute more knowledge about men in prostitution. The study is, therefore, based on six interviews with social workers in Sweden who have experience in working with such men. The study further seeks to understand how these social workers perceive the men and to see what difficulties and improvements they have witnessed during their professional work with men in prostitution. Goffman's theory about stigma is used to understand and analyze the result of the findings in combination with Queer theory. The main result from this study shows that men in prostitution are a neglected group in today’s society. This reflects on social work in general where there is a lack of knowledge about such men. One specific difficulty that has come to light is that these men are difficult to find, because they tend not to ask for help due to social stigma and male norms. It is also clearly difficult for other social work professionals to ask their male clients questions as to whether they have ever received payment for sex, monetary or otherwise. This situation needs to improve alongside more education and focus on this particular group.

Orientador: Iris Fenner Bertani / Banca: Cléria Maria Lobo Bittar Pucci Bueno / Banca: Fernanda de Oliveira Sarreta / Resumo: As doenças crônicas têm recebido maior atenção dos profissionais nas últimas décadas. Isso se deve ao importante papel desempenhado na morbimortalidade da população mundial e no Brasil. Entre essas doenças, está a insuficiência renal crônica, que se traduz em uma série de mudanças na vida dos trabalhadores e está em evidência na atualidade. Os usuários em diálise encontram-se privados muitas situações e atividades que interferem em sua qualidade de vida, apesar dos avanços tecnológicos da hemodiálise. O presente trabalho tem como objetivo conhecer o impacto social decorrente do processo de hemodiálise na vida dos trabalhadores com insuficiência renal crônica. A metodologia utilizada é a pesquisa exploratória, por meio de entrevista semiestruturada com 6 (seis) sujeitos em programa de hemodiálise, de ambos os sexos, na faixa etária de 20 a 45 anos, em período inicial de tratamento. O estudo tem natureza quanti-qualitativa, com dados obtidos pela análise documental e utiliza como base a orientação teórica do materialismo histórico-dialético. Os resultados dão visibilidade às expressões da questão social implicadas no processo de saúde-doença do sujeito em hemodiálise, decifrando a realidade, ampliando o conhecimento no campo de trabalho e suas particularidades, onde o impacto constitui um paradoxo, pois de um lado estão presentes o alívio dos sintomas da doença e a sobrevida e, de outro, a dependência do tratamento, as restrições e os reflexos que afligem a vida do usuário e de sua família, gerados por um sistema econômico que viola os direitos de saúde da classe trabalhadora / Abstract: Chronic diseases have received increased attention of professionals in recent decades. This is due to the important role played in morbi-mortality of the world population and in Brazil. Among these diseases are chronic renal failure, which translates into a series of changes in workers' lives and is in evidence today. Users on dialysis are deprived in many situations and activities that interfere with their quality of life, despite the technological advances of hemodialysis. This study aims to evaluate the social impact of the process of hemodialysis on workers with chronic renal failure. The methodology employed is the exploratory research, using semistructured interviews with 6 (six) patients on hemodialysis, both sexes, aged from 20 to 45 years in the early period of treatment. The study has both quantitative and qualitative elements, with data obtained by the documental analysis and uses as a basis theoretical orientation of the historic- dialectical materialism. The expected results give visibility to expressions of social issues involved in the process of health and illness of the patient in hemodialysis, deciphering the reality, expanding knowledge in the field of work and its peculiarities, where the impact is a paradox, because on one side are presents the symptom relief of the disease and survival and, secondly, the dependence on treatment, restrictions and reflections that affect the user's life and his family, generated by an economic system that violates the rights of health of the working class / Mestre

Forskning visar att hot och våldshandlingar mot socialsekreterare är vanligt förekommande. De som utsätts för hot- eller våldshandlingar upplever hoten eller våldet som något som hör till deras arbete som myndighetsutövare. Den här studien syftar till att undersöka upplevelsen av hot och våld hos socialsekreterare. Studien utgår från en kvalitativ metod där semistrukturerade intervjuer har använts, vilka är genomförda i ett län i södra Sverige. Studien har en fenomenologisk ansats då den syftar till att undersöka upplevda fenomen vilket i denna studie är hot och våld. Genom en fenomenologisk ansats kan vi fånga socialsekreterarnas upplevelse av hot- och våldssituationer. För att analysera arbetet har tidigare forskning inom området hot och våld mot socialarbetare använts tillsammans med valda teorier. Teorierna innefattar symbolisk interaktionism samt copingstrategin. Studiens resultat visar att det är hot i olika former som är mest förekommande bland de medverkande socialsekreterarna. Hot upplevs även olika beroende på om hoten riktas mot den enskilde socialsekreteraren eller om det riktas mot dennes familj. Det framkommer även att socialsekreterare ser hot som något som sker i situationen. Klienterna ses befinna sig i en påfrestande situation vilket bidrar till att socialsekreterarna inte upplever hoten som riktade mot dem som person. / Research shows that threats and acts of violence against social workers are common. Those who are subjected to acts of threats or violence, sees these issues as something that belongs to their work as public authorities. This study aims to investigate the experience of threats and violence among social workers. The study is based on a qualitative method in which semi structured interviews have been used, which have been carried out in a county in southern Sweden. The study has a phenomenological approach as it aims to investigate the experiences of a phenomena, which in this study are threats and violence. Through a phenomenological approach, we can capture the social workers experience of threats and violent situations. In order to analyse the work, previous research in the field of threats and violence against social workers has been used together with selected theories. Theories includes symbolic interactionism and the coping strategy. The result of the study shows that various threats are the most common of threats and acts of violence. Threats are also experienced differently, depending on whether the threats are targeted directly against the individual social worker or if it is directed against his family. It also appears that the social workers’ experiences threats as something that happens in the situation. The clients are perceived to be in a stressful situation, which contributes to the social workers not experiencing the threats directed at them as a person.

Work-related violence is a growing problem. The aim of this study was to investigate the extent to which social workers are exposed to threats and physical violence in Sweden, and comparing exposure units. The study also investigated attitudes that exists about threats and / or physical violence within the social services, whether it is a normalized phenomenon in the social services and how this affects the reporting inclination of social workers. The survey is based on a survey of 139 social workers working within the social services. The results showed that more than half of the respondents have been exposed to threats and / or physical violence and that threats were more common than physical violence. The results indicated that there is a relationship between which unit the social worker worked on and the extent they were subjected to threats and physical violence. There was a greater tolerance to threats than to physical violence, even though the study indicated there were negative consequences of threats. The lower frequency of reporting threats by social workers could be because of they have normalized the problem. The study highlights that normalization of threats needs to be addressed in order to prevent the problem. / Arbetsrelaterat våld är ett växande problem. Syftet med denna studie var att undersöka i vilken omfattning socialarbetare utsätts för hot och fysiskt våld från klienter inom socialtjänsten i Sverige och jämföra utsattheten enheter emellan. Syftet är även att undersöka attityder som finns om hot och/eller fysiskt våld inom socialtjänsten, om det är ett normaliserat fenomen inom socialtjänsten samt hur detta påverkar anmälningsbenägenheten hos socialarbetare. Undersökningen bygger på en enkätundersökning bland 139 socialarbetare som arbetade inom socialtjänsten. Resultatet visade att över hälften av respondenterna har varit utsatta för hot och/eller fysiskt våld och där hot var mer vanligt förekommande än fysiskt våld. Resultatet visade att det finns ett samband mellan vilken enhet socialarbetaren arbetade på och vilken utsträckning de utsattes för hot och fysiskt våld. Det fanns en större tolerans gentemot hot än för fysiskt våld trots att det förekommer negativa konsekvenser av hot. Anmälningsbenägenheten av hot var låg bland socialarbetarna och normalisering av problemet kan vara en bakomliggande faktor. Studien vill belysa att normalisering av hot är ett problem som måste uppmärksammas för att kunna förebygga problemet.

This diploma thesis is dealing with social work theories and their usage in practice of social workers. Theoretical part describes their historical evolution until actual crisis of social work. Afterwards it is aimed on specific model, task centred approach. This approach has in Czech environment exceptional position, because it shows parallels with Act on social services and Standards of social services quality. Conclusion of theoretical part is dedicated to relationship between how social workers use in their practice social work theories and how this state is reflected in their professionality. Practical part is processed in form of qualitative research in which ten social workers took part. Through half structured interview were mapped if and which way social workers are using in their practice social work theories, and their experiences with task centred approach. Results of research, which are more closely elaborated within final discussion showed suppressed importance of theories. Social workers usually in their practice are not using specific theory (nor task centred approach), but they more rely on "their own theories" or internal rules of organization where they work.

This thesis deals with social services for homeless people from the perspective of their employees. The aim of this paper is to chart the barriers which influence providing social services to homeless people. The main question is asked about what barriers are perceived by social workers whilst working with the homeless. This is followed by four subquestions concerning the ways in which the employees perceive the barriers from their personal, the users' and the society's perspective as well as regarding the employees' work environment. In the theoretical part, the following terms are defined: homelessness, social work with homeless people, social services for the homeless. Furthermore, selected organizations helping the homeless are mentioned. The research is described in the empirical part of the thesis, including the hypotheses, research questions, methodology and results. The research utilizes qualitative methods, survey methodology and the semi-structured interview method. The basic data sample has been comprised of social workers employed in registered social services for the homeless in the town of České Budějovice. The final results show that there is a large number of barriers in all the aforementioned areas. Some of them are e.g. the clients' psychical difficulties, their addiction to alcohol and drugs. According to the social workers, a significant barrier are some prejudices of the society. The homeless are often perceived as the main instigators of their current situation, who do not want to find a solution to the problem, and they are judged by their appearance. Furthermore, the research has shown that, from the social worker's experience, the society's perception of the social services for the homeless and the profession of social workers is rather negative. Other barriers are observed by the social workers in their working environment, primarily in equipment and working space. The workers do not feel as unsafe while working as it may seem, however they sometimes feel helpless and disappointed when their clients do not do what they should. Other barriers found include system barriers connected to deficiencies in providing medical care and deficiencies in social services for homeless people. The results of this thesis can serve as a complementary study material, as feedback for social workers, or as a basis of improving a specific service to a provider of social services.

Att arbeta inom socialtjänsten som socialsekreterare inom utredningsenheten för barn och unga kan anses vara ett stressigt arbete med hög arbetsbelastning samt att deras arbetsmiljö ofta är omtalad. Syftet med studien var att undersöka vilka faktorer som socialsekreterare inom utredningsenheten för barn och unga upplevde kunde påverka deras psykosociala arbetsmiljö. Studien byggde på kvalitativa intervjuer och resultatet analyserades utifrån kravkontroll- och stödmodellen. Resultatet visade att socialt stöd är en viktig komponent för att må bra i rollen som socialsekreterare. De slutsatser som vi kan dra genom denna studie är att det finns obalans mellan de krav som ställs på socialsekreterare och de resurser som finns att tillgå. Förutsättningarna behöver bli bättre för att socialsekreterarna inte ska bli utsatta för stress och ohälsa och på så sätt få en bättre psykosocial arbetsmiljö. / To work as a social worker within investigations at social services specialized in children and young adults is assumed to be stressful with a high workload. Consequently, their working environment is often discussed. Therefore, the aim of this paper was to investigate what factors social workers, working under these circumstances, perceive as affecting their psychosocial working environment. This study was based on qualitative interviews and the result is analyzed with help of the demand- control- and support model. The result indicates that social support is an important component to consider in order for social workers to be healthy in their roles. The circumstances need to improve to prevent social workers from being exposed to stress and unhealthiness, and thereby improving their psychosocial working environment. Our conclusion from this study is that there is an imbalance between the requirements asked from social workers and the resources available.

Made available in DSpace on 2016-04-29T14:15:55Z (GMT). No. of bitstreams: 1 Marina Franca.pdf: 397719 bytes, checksum: 87474dea4a89b030e6f1d2c45406374a (MD5) Previous issue date: 2010-10-15 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / In a country whose history is marked by significant social inequalities, the political culture in the social assistance area is strongly linked to a series of actions characterized by depoliticized forms of approach to social issues. As a consequence, in the trajectory of social assistance, charity and philanthropy were and still are, in many instances, significant actors. The current National Social Assistance Policy PNAS, introduces significant changes, committed to the attendance to the needs and rights of the population; we are, on the other hand, going through an historic period in which the advance of neoliberal policies opposes the realization of social policies under the responsibility of the State, which limits the possibility of advances in social attendance policies. Considering the trajectory of social assistance and the impasse mentioned above, the objective of this thesis is to learn and analyze the actions that are being implemented in the professional routine, as refers to attendance to families in the area of basic social protection since the implementation of the Unified Social Assistance System- SUAS. In order to achieve this objective we have chosen São Bernardo do Campo SBC, a municipality in the state of São Paulo where we exercise our activities as court social assistant / Num país cuja história é marcada por profundas desigualdades sociais, sua cultura política na área da assistência social é fortemente vinculada a um conjunto de ações que trazem no seu bojo formas despolitizadas de abordagem da questão social. Em consequência, na trajetória da assistência social, a caridade e a filantropia foram e, ainda por vezes são, figuras de destaque. A atual Política Nacional de Assistência Social - PNAS introduz mudanças significativas, comprometidas com o atendimento de necessidades e direitos da população, por outro lado, estamos vivenciando um período histórico em que o avanço da política neoliberal contrapõe-se à efetivação de políticas sociais sob responsabilidade do Estado, o que cerceia as possibilidades de avanços da política de assistência social. Considerando a trajetória da assistência social e o impasse acima referido, esta tese tem como meta conhecer e analisar as ações que estão acontecendo no cotidiano profissional, no que se refere ao atendimento às famílias no âmbito da proteção social básica, a partir da implantação do Sistema Único de Assistência Social SUAS. Para tanto escolhi São Bernardo do Campo SBC, município do estado de São Paulo, por atuar nessa Comarca como assistente social judiciária