Made available in DSpace on 2016-04-29T14:16:34Z (GMT). No. of bitstreams: 1 Ociana Donato da Silva.pdf: 1274567 bytes, checksum: 42e0aaaac161248df51caada07abf7e6 (MD5) Previous issue date: 2014-09-26 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This dissertation aimed to analyze the practice of bullying as a new strategy for managing relations professional working in the current context of the restructuring process, with a focus on the workers social. To elucidate this object qualitative research from the questionnaires to participants related to social workers and social work events with students of Post-Graduate Studies Program in Social Work from the Pontifícia Universidade Católica de São Paulo was used. The survey results indicated that constraints and disrespect to the professional and his work are frequent and therefore understood by respondents as bullying. However, in order to elucidate which means bullying sought to make a distinction between such events and practices of harassment. It is concluded that bullying is a historical context of profound changes in the world of work that uses the managerialist ideology to manage human resources in work organizations. Bullying is consolidated to subject workers or even discard them when not in line with the management policy. To do, they are subjected to the vexatious and humiliating situations that repeat and extend during the workday, causing moral damages and suffering and emotional and physical that put them in the face of an administrative proceeding, the transfer of the workplace and dismissal. Fighting this practice is a form of resistance to the intensification of oppression and suffering experienced by social workers in contemporary work / Esta dissertação teve como objetivo analisar a prática do assédio moral como uma nova estratégia de gestão das relações de trabalho profissional, no atual contexto da reestruturação produtiva, com enfoque nos/as trabalhadores/as assistentes sociais. Para elucidar este objeto, foi utilizada a pesquisa qualitativa, a partir da aplicação de questionários a assistentes sociais participantes de eventos afins ao Serviço Social e também a estudantes do Programa de Estudos Pós-Graduados em Serviço Social da Pontifícia Universidade Católica de São Paulo. Os resultados da pesquisa indicaram que constrangimentos e desrespeito ao profissional e ao seu trabalho são frequentes e, portanto, entendidos pelos/as pesquisados/as como assédio moral. No entanto, a fim de elucidar o que significa assédio moral, procurou-se estabelecer uma distinção entre tais ocorrências e as práticas de assédio. Conclui-se que o assédio moral está inserido num contexto histórico de profundas alterações no mundo do trabalho, mundo esse que utiliza a ideologia gerencialista para administrar os recursos humanos nas organizações de trabalho. O assédio moral se consolida para submeter trabalhadores/as, ou mesmo para descartá-los/as, quando não coadunam com a política de gestão. Para tanto, eles/as são submetidos a situações vexatórias e humilhantes que se repetem e se prolongam durante a jornada de trabalho, provocando danos morais e doenças físicas e emocionais que os colocarão diante da instauração de processo administrativo, da transferência de local de trabalho e da demissão. Lutar contra essa prática é uma forma de resistência ao acirramento da opressão e do sofrimento experimentado pelos/as assistentes sociais no trabalho contemporâneo

Made available in DSpace on 2016-04-29T14:16:40Z (GMT). No. of bitstreams: 1 Luziene Aparecida da Luz.pdf: 974811 bytes, checksum: 0ed0785fc2564333ce0f4d88a9dc7dd4 (MD5) Previous issue date: 2015-04-10 / This study aims to understand how the educational dimension is captured and held by social workers in their work process in the Single Social Assistance System in the city of Santos, Brazil. Therefore, it is considered that social work is constituted as a registered profession in the social and technical division of collective work, and has the social question the basic foundation of their actions. Also, that every action is education, because education is not present only in the proper space, but is inherent in all social relations. So there is the work of the social worker, the educational dimension as something intrinsic to make professional and that permeates any action or instrumental in the work everyday and this happens in different ways. It is a qualitative research with analysis of interviews of nine social workers in the city of Santos, SP that based on several considerations for the proposed theme / Este estudo tem como objetivo compreender como a dimensão educativa é apreendida e realizada pelos assistentes sociais no seu processo de trabalho no Sistema Único de Assistência Social no município de Santos, SP. Para tanto, considera-se que o Serviço Social se constitui como uma profissão inscrita na divisão social e técnica do trabalho coletivo, e que tem na questão social a base de fundação de suas ações. Também, que toda ação é educativa, pois a educação não se faz presente apenas no espaço formal, mas é inerente a todas as relações sociais. Portanto, há, no trabalho do assistente social, a dimensão educativa como algo intrínseco ao fazer profissional e que esta perpassa toda e qualquer ação ou instrumental no quotidiano de trabalho e isso se dá de formas diferenciadas. Trata-se de pesquisa qualitativa com análise de entrevistas de nove assistentes sociais do município de Santos, SP que deram base para várias considerações sobre a temática proposta

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2017-07-18T12:06:35Z No. of bitstreams: 1 Roberta de Paulo Batista da Cruz.pdf: 3005724 bytes, checksum: 3c6a6c979896c6df389aae9440ce5233 (MD5) / Made available in DSpace on 2017-07-18T12:06:35Z (GMT). No. of bitstreams: 1 Roberta de Paulo Batista da Cruz.pdf: 3005724 bytes, checksum: 3c6a6c979896c6df389aae9440ce5233 (MD5) Previous issue date: 2017-06-19 / This research aims to analyze the Social Assistance training programs in the Alto Tietê/SP region. The hypothesis is that training programs are a way of materializing the proposal of permanent education for SUAS workers. In this sense, the efforts of training, professional updating and continuing education advance in the intentionality of the impact of professional performance. This leads to several transformations in the socio-occupational field, in the daily work of the professional and, consequently, in the PNAS and in the life of SUAS users. The methodology used was the bibliographical and documentary research, which was necessary for the foundation of the historical, theoretical and philosophical reflections on the history of education in Brazil and the reflections on the theme of permanent education in Social Work. Thus, the bibliographical research was based on renowned authors in the area of concentration on the subject of permanent education to have a satisfactory theoretical foundation. To achieve the objectives listed, the chosen approach has qualitative research as a theoretical-methodological basis. Field research was carried out in the municipalities of the Alto Tietê / SP region, where all necessary information was collected, both in terms of quantitative project effectiveness and qualitative data. The methodological proposal was developed in four phases: exploratory, field research, data analysis and final considerations, and can be changed as directed by the advisor. The dissertation will follow the following structure: chapter one and chapter two. In chapter one contextualizations were explained about the evolution of education in Brazil. It was also discussed the permanent education in Brazil and the influence of the National Health Policy for the Process of Permanent Education in Social Assistance, training in question and the directions of Permanent Education in Brazil. In the second chapter we address the Social Work, the Permanent Education Policy in SUAS (Unique System of Social Assistance) and important aspects together with our field research and the results obtained / Esta pesquisa tem por objetivo analisar os programas de capacitação da Assistência Social na região do Alto Tietê/SP. Parte-se da hipótese de que os programas de capacitação são uma forma de materialização da proposta de educação permanente para os trabalhadores do SUAS. Neste sentido, os esforços de capacitação, atualização profissional e educação continuada avançam na intencionalidade de impacto da atuação profissional. Isso provoca diversas transformações no campo sócio-ocupacional, na atuação cotidiana do profissional e, consequentemente, na PNAS e na vida dos usuários do SUAS. A metodologia utilizada foi a pesquisa bibliográfica e documental, que se fez necessária para embasamento das reflexões históricas, teóricas e filosóficas acerca da história da educação no Brasil e das reflexões sobre a temática da educação permanente no Serviço Social. Assim, a pesquisa bibliográfica foi embasada em autores renomados na área de concentração sobre o tema educação permanente. Para atingir os objetivos elencados, a abordagem escolhida tem a pesquisa qualitativa como base teórico-metodológica. A pesquisa de campo foi feita nos municípios da região do Alto Tietê/SP para o levantamento de todas as informações necessárias, tanto no que tange a dados quantitativos de efetividade do projeto, quanto aos qualitativos. A proposta metodológica foi desenvolvida em quatro fases: exploratória, pesquisa de campo, análise dos dados e considerações finais, podendo ser alteradas conforme indicação do orientador. A dissertação seguirá a seguinte estrutura: capítulo um e capítulo dois. No capítulo um foram explanadas contextualizações acerca da evolução da educação no Brasil. Foram discutidas também a educação permanente no Brasil e a influência da Política Nacional de Saúde para o Processo de Educação Permanente na Assistência Social, capacitação em questão e os rumos da Educação Permanente no Brasil. No segundo capítulo abordamos o Serviço Social, a Política de Educação Permanente no SUAS (Sistema Único de Assistência Social) e aspectos importantes juntamente com nossa pesquisa de campo e os resultados obtidos

I denna studie undersöks socialsekreterarens moraliska värderingar och resonemang i en situation där polis kräver henne på sekretessbelagd information om en klient med utvisningsbeslut. Studien är genomförd med en kvalitativ vinjettmetod där 10 respondenter, samtliga yrkesverksamma socialsekreterare, tagit del av ett fiktivt fall och utifrån detta besvarat ett tiotal frågor kring värderingar, dilemman och beslutsfattande. Data har analyserats med hjälp av en innehållsanalys. Analysen har genomförts genom Zygmunt Bauman och Tim May ́s  teori om ansvar och moraliskt handlande samt Simone de Beauvoirs teori om människans utövande av frihet. Resultatet visar att samtliga respondenter ställer sig kritiska till polisens order samt upplever en konflikt mellan personliga värderingar och arbetsplikt. Majoriteten uppger att de skulle sätta sina personliga värderingar åt sidan och i första hand agera utifrån vad de anser vara arbetsplikten. Flertalet beskriver samtidigt kompromissande strategier, där deras personliga värderingar får ta plats genom tysta och individuella motståndsstrategier, för att på så vis kringgå det upplevda moraliska dilemmat. Resultatet visar sammanfattningsvis på en stor variation i socialsekreterarens handlande och uppfattning av personligt och yrkesmässigt ansvar, samt upplevelse av frihet. / In this study, the social worker ́s moral values and reasoning are investigated in a situation where the police require her to handle out secret classified information about a client with deportation decisions. The study was conducted with a qualitative vignette method in which10 respondents, all working social workers at the social services, responded to a fictitiou scase, answering ten questions about values, dilemmas and decision-making. Data has been analyzed using a content analysis. The analysis was carried out through Zygmunt Bauman and Tim May's theory of man ́s moral action as well as Simone de Beauvoir's theory of man'sexercise of freedom. The result shows that all respondents are critical to the police's orders and they all experience a conflict between personal values and work obligations. The majority state that they would put aside their personal values and primarily act on basis ofwhat they consider to be the duty to work. at the same time the majority describe compromising strategies, where they let their personal values take place through silent and individual resistance strategies, in order to bypass the perceived moral dilemma. Inconclusion, the results show a great variation in the social workers actions and perception ofpersonal and professional responsibility and their freedom.

Made available in DSpace on 2016-04-29T14:17:35Z (GMT). No. of bitstreams: 1 Lidia Lopes da Silva.pdf: 1171263 bytes, checksum: 663d83e046b8fdd3f153b8997f98e624 (MD5) Previous issue date: 2008-10-20 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / When society changes, a new way of life begins, and with it new human needs arise; in order to deal with them, professionals reorganise themselves and seek new strategies for a more effective role. This research starts from the fact that it is time to rethink about the social worker space and seeks to contribute to the professional exercise, particularly in the third sector , a field which has grown notably in the last decade, despite being little studied. To better know the social workers' work possibilities in the third sector, we have adopted a quantitative research with four carers representing such sector. As results we have reached the profile limits of those entities, defined by Law as Social Care entities, and have found the trace of religiosity and a remarkable dedication in attending to children and teenagers. During this research, financial resources were given priority, in which we have found that tha State is the major investor to the development of these activities; we have also examined other factors such as management, resource funds and volunteers participation. Analysing the social workers professional performance in the third sector and its peculiarities, we have thought about topics such as activities, planning, autonomy and work value, enhancing the social care network and the citizen's view about private and public spaces. We have studied the professionals' capacity and their political interest as an answer to the labour market difficulties, however we have noticed that this participation is only seen in the legal counselling sector. These professionals highlight a good relation with the council social care network and their local knowledge, which helps to further the institutional space, resulting from the necessity for better care and appliance of rights / Quando a sociedade se transforma, um novo modo de viver se impõe e, com ele, irrompem novas necessidades humanas; para respondê-las, profissões se reorganizam e buscam estratégias para uma atuação mais efetiva. Esta pesquisa parte do pressuposto de que é momento de repensar os espaços de inserção do assistente social e busca contribuir para o debate acerca do exercício profissional, especificamente, no campo do terceiro setor , esfera que cresceu notavelmente na última década e ainda é pouco estudada. Para conhecer melhor as possibilidades de trabalho do assistente social no terceiro setor realizamos uma pesquisa qualitativa com quatro assistentes sociais de entidades representativas de tal setor. Quanto aos resultados, chegamos à delimitação do perfil das entidades pesquisadas, definidas a partir da legislação social como entidades de assistência social e encontramos, preponderantemente, a marca da religiosidade e da dedicação ao atendimento de crianças e adolescentes. No processo da pesquisa, foi dada ênfase às relações em torno dos recursos financeiros, por meio da qual constatamos a presença majoritária do Estado como financiador das atividades desenvolvidas; também se examinaram outras características como a direção, a captação de recursos e a presença dos voluntários. Ao analisarmos o fazer profissional do assistente social no terceiro setor e seus traços peculiares, refletimos, ainda, sobre pontos como: atividades, planejamento, valorização do trabalho, autonomia, destacando as redes sócioassistenciais e a visão de cada sujeito a respeito do espaço público e privado. Estudamos a capacitação do profissional e sua inserção política como respostas frente às dificuldades do mercado de trabalho, porém constatamos que essa participação se dá apenas no espaço dos conselhos de direitos. Destacam-se nas falas desses profissionais uma boa articulação com a rede sócio-assistencial do município e o conhecimento da realidade local, o que colabora para uma atuação que ultrapassa o espaço institucional, resultante da preocupação com a qualidade dos serviços e com o cumprimento dos direitos

Made available in DSpace on 2016-04-29T14:17:58Z (GMT). No. of bitstreams: 1 Amanda Guazzelli.pdf: 1745570 bytes, checksum: e6d32607febdc869881f31f1e4287b1e (MD5) Previous issue date: 2009-11-06 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / This research discusses the activity of social worker and the every day life and social subjects with which it works. The profession of social work is treated in participating in the process of production and reproduction of the entire social life, thus participating social workers, the very process of (re) production of social relations, hence the social significance of this profession. As the real work of worker social is mediated and is conformed to the terms of abstract work, we seek to seize and examine the working professional with a view to the fundamental mediation, inspiring us to do that, the productions of Marilda Villela Iamamoto. Everyday life is understood by all the key activities that characterize the (re) production of men, therefore, as an ontological category, treated here by the social ontology of Marx. In this sense, our reflections on everyday life are based on the production of Hungarian philosophers, György Lukács and Agnes Heller, that, in his Marxist phase. The key activities that mark the (re) production of everyday life of the social subjects of this research are work and motherhood. Otherwise, the contents of the actual work of social workers focus on these same activities as, seek professional answers the needs of survival, with privileged access to such training to the domestic sphere of social life of the individuals with whom they work. In this sense, the premise of the research is the vital relationship between the work of social worker and everyday life in these subjects. We interviewed three social workers and two women who were and / or are served by social workers; we conducted three interviews with each of the interviewees. The research process revealed that the social worker participates in the process of (re) production of social relations through participation in the process of (re) production of everyday life of these subjects / Essa pesquisa procura discutir o trabalho do assistente social e a vida cotidiana dos sujeitos sociais com os quais trabalha. A profissão de Serviço Social é tratada na sua inserção no processo de produção e reprodução da totalidade da vida social, participando assim, o assistente social, do próprio processo de (re) produção das relações sociais, donde o significado social dessa profissão. Como o trabalho concreto do assistente social é mediado e conformado pelas condições do trabalho abstrato, buscamos apreender e examinar o trabalho profissional com vistas a essa fundamental mediação, nos inspirando, para tanto, nas produções de Marilda Villela Iamamoto. A vida cotidiana é compreendida pelo conjunto das atividades fundamentais que caracterizam a (re) produção dos homens, portanto, como uma categoria ontológica, tratada aqui pela ontologia social de Marx. Nesse sentido, nossas reflexões sobre a vida cotidiana se fundamentam nas produções dos filósofos húngaros, György Lukács e Agnes Heller, essa, em sua fase marxista. As atividades fundamentais que marcam a (re) produção da vida cotidiana dos sujeitos sociais dessa investigação são o trabalho e a maternidade. De outra forma, os conteúdos do trabalho concreto do assistente social incidem sobre essas mesmas atividades, uma vez que, respostas profissionais buscam enfrentar às necessidades de sobrevivência, tendo tal profissional acesso privilegiado à esfera doméstica da vida dos sujeitos sociais com os quais trabalha. Nesse sentido, a premissa da investigação é a relação visceral entre o trabalho do assistente social e a vida cotidiana de tais sujeitos. Entrevistamos três assistentes sociais e duas mulheres que foram e/ou são atendidas por assistentes sociais; realizamos três entrevistas com cada uma das depoentes. O processo investigativo evidenciou que o assistente social participa do processo de (re) produção das relações sociais por meio da participação no processo de (re) produção da vida cotidiana desses sujeitos

Made available in DSpace on 2016-04-29T14:18:00Z (GMT). No. of bitstreams: 1 Maria Cristina de Souza.pdf: 1499195 bytes, checksum: 0c30ee20583795b952effd7a0a280c1a (MD5) Previous issue date: 2009-12-04 / The document presents a study about the matter of poverty, pointing out its ties with the capitalist society and the different approaches it takes on towards the Brazilian social policies. In this study, historical aspects of the Social Work Service are also dealt with, as well as some progress achieved and new perspectives outlined from the SUAS (Social Work Sole System); it is further complemented by the analysis of results of a research carried out with Social Work professionals who act at public institutions in some São Paulo State municipalities. From the results obtained in the research - that denote the existence of a conservative culture backing the discourses and interventions of people interviewed -, it is proposed that reflexions be made with regard to the ethical-political project on the Social Worker profession and, also, that actions be implemented so as to assure a longer reach of social policies, in harmony with the emancipative principles and values guiding it / O documento apresenta estudo sobre a questão da pobreza, ressaltando seu vínculo com a sociedade capitalista e as diferentes abordagens que ela assume diante das políticas sociais brasileiras. Nesse estudo também são tratados aspectos históricos da Política de Assistência Social, bem como alguns avanços obtidos e novas perspectivas que se desenham a partir do SUAS; ele, ainda, é complementado pela análise dos resultados de uma pesquisa realizada com profissionais da Política de Assistência Social que atuam em instituições públicas de alguns municípios do estado de São Paulo. A partir dos resultados obtidos na pesquisa - que denotam a existência de uma cultura conservadora fundamentando os discursos e intervenções das pessoas entrevistadas -, propõe-se reflexões a respeito do projeto ético-político da profissão de Assistente Social e, também, ações que podem ser implementadas de modo a garantir maior alcance das políticas sociais, em consonância com os princípios e valores emancipatórios que a norteiam

Thesis (M. A. (Social Work)) -- University of Limpopo, 2017 / Social Work supervisors experience a lot of challenges when supervising inexperienced social workers. The overall aim of the study was to explore and describe experiences of social work supervisors in supervising inexperienced social workers in the Department of Social Development Malamulele Area Office. The study objectives were to identify supervisors’ training needs that enable them to manage inexperienced social workers; to appraise how supervisors manage poor confidence among inexperienced social workers; to assess how supervisors manage time to meet deadlines coupled with supervising; and to establish knowledge gaps between supervisors and inexperienced social workers in terms of relevant theories, skills and techniques. The researcher used both explorative and descriptive research designs. The data was collected through semi-structured face-to-face interviews from eight (8) social work supervisors who are employed by the Department of Social Development, Malamulele area office. The sample consisted of social work supervisors who were available and ready to participate in the study. Eight social work supervisors who had supervised inexperienced social workers were interviewed. The researcher followed the steps of thematic data analysis which are transcription of data, checking and editing, analysing and interpretation, and generalisation to analyse data. Ethical considerations such as voluntary participation, permission to conduct the study, anonymity, confidentiality and no harm to respondents were considered. The researcher found that Social Work supervisors who render supervision do not have relevant and up-to-date theoretical knowledge. They still apply relevant theories that they learned during their time as undergraduate Social Workers, and the fact that they do attend supervisory training makes the supervision to be poor. The researcher found that a lot of Social Work supervisors rely on their experiences because they do not have formal supervision training. The researcher also found that inexperienced Social Workers are not receiving enough supervision from their supervisors. The researcher concluded that these Social Workers are receiving enough supervision because their supervisors have a lot of work such as attending clients and meetings. Social Work supervisors in Malamulele area office are currently practising without supervisory training, but they are appointed based on their working experience. The researcher recommended that the Department of Social Development, Vhembe x District Municipality should encourage inexperienced Social Workers and supervisors to attend courses in supervision offered by different service providers and to understand their role.

The master thesis deals with the conscious influence of target groups on the personality of the social worker. The theoretic part talks about the defining the personality of the social woker, about the profession of social work and about target groups. Everything is linked with the topic of social-psychological influence about which talks research part f the thesis. The basis of the thesis is the social worker and target groups (clients) who consciously act on his personality.

<p>The aim of this study was to examine and analyze the experiences which social workers have of working with relatives of substance abusers. This included examining how they work with relatives who are in need of care and support and how the social workers identify their needs. We have also investigated how well informed the social workers are when it comes to approaches to helping relatives of substance abusers. A qualitative method has been used in this study in order to analyze the experiences of the social workers from a phenomenological point of view. This study was based on six semi-structured interviews. The results indicated that the relatives of substance abusers could receive help from a majority of the agencies but that most of the approaches to helping them were lacking in structure. Another result showed that relatives could not be accepted as clients at a majority of the agencies which presented a difficulty to working with relatives of substance abusers.</p>