Pasirodžius lingvistinio mandagumo teorijai, pasaulyje tokio pobūdžio tyrimai tapo labai populiarūs, tačiau lingvistinė pragmatika tebėra naujas reiškinys lietuvių kalbotyroje, visai mažai dėmesio skiriama pragmatiniams elektroninio diskurso tyrimams, ypač retai lingvistiniu aspektu tiriami interneto komentarai. Tačiau juos tirti verta dėl šio žanro populiarumo ir dėl to, kad jie parodo kasdien vartojamą kalbą bei veikia kalbinius mūsų visuomenės įpročius. Analizuoti interneto komentarus nuspręsta ir dėl jiems būdingo anonimiškumo, kadangi buvo siekiama patikrinti, ar asmens įvaizdžio apsaugos teorija veikia ir tada, kai adresantas slepiasi po pseudonimu. Šiame darbe pristatomas interneto svetainėje dėstytojai.lt esančiuose studentų komentaruose dėstytojams skirtų vertinimų tyrimas. Vertinimai analizuoti leksiniu-gramatiniu, lingvistinio mandagumo ir funkciniu aspektais. Buvo tiriama, kokie žodžiai ir jų junginiai dažniausiai vartojami vertinant dėstytoją, kaip teigiami-neigiami vertinimai sąveikauja tekste, kaip nuo jų sąveikos priklauso bendras komentaro turinio teigiamumas-neigiamumas. Taip pat buvo tiriama, kaip studentų komentaruose veikia lingvistinio mandagumo teorija: kokias strategijas naudoja studentai, pateikdami neigiamus vertinimus (kurie iš esmės yra asmens įvaizdžiui grėsmingi šnekos aktai), kokiais būdais jie yra švelninami. Išanalizuotas ir funkcinis neigiamų vertinimų aspektas – nustatyti šnekos aktai, kuriais realizuojami neigiami vertinimai, ištirta jų... [toliau žr. visą tekstą] / When linguistic politeness theory has emerged, it became very popular all over the world, but it’s still a new phenomenon in Lithuanian linguistics. Little attention from pragmatic point of view is paid to the electronic discourse, especially to the interactive internet commentaries. However, they are worth analyzing because of the popularity of their genre and because they reflect the everyday language, also they are affecting the speech habits of our society. It was also decided to analyze interactive commentaries because of their anonymity factor, as it was expected to verify if the politeness theory works when the addressers are hiding behind their pseudonyms. Therefore, this study aims to represent the analysis of the assessments of lecturers in the interactive student commentaries on the website dėstytojai.lt. The analysis includes research of what words and phrases are commonly used for the assessment of lecturers, and research of how do positive and negative assessments interact in texts – how the negativity-positivity of the overall content of the commentary depends on their interaction. It has also been analyzed how the linguistic theory of politeness manifests itself in these commentaries: what strategies are used for the negative assessments (that are considered as face threatening speech acts), what criticism mitigating devices are used in them. It has been analyzed what the speech acts are used to actualize negative assessments in researched commentaries and how... [to full text]

The Protestant community is articulated through liturgy, history, and drama. Liturgy teaches communal bonds and scripts their enactment, while narrative and dramatic depictions of the collective past appeal to the imagination of readers and viewers. Liturgy and literature are joined by the participation they invite, which engages parishioners, readers, and audiences with questions of affiliation and collectivity. Lack of attention to the ways Renaissance texts pondered over and produced bonds of commonality has sidetracked us from the communal nature of the period. We need to reevaluate such bonds to better understand how English culture imagined relationships between individual and community, and between people and institutions---including church and theatre. When orthodox writing is treated as doctrine and praxis, and not as a means for political indoctrination, we gain a different understanding of the potential for human relationships, one more generous and reciprocal than the model of coercion that has dominated literary studies. Such reciprocity is found in Church of England liturgy, and in the imaginative space of Foxe's Acts and Monuments, which seeks to forge the Protestant community through an ethics of reading. Imaginative space was also a public space, and Shakespeare's King John and Marlowe's The Massacre at Paris reflect upon religious affiliation in moments of war and atrocity; both plays represent very tangled lines of identification that do not endorse Catholic-Protestant factions but undo them. Religious writing and public theatre explored the precarious balance between community and individual, offering readers and audiences a vehicle for thinking about their own immediate lives and their sense of belonging.

本研究主要探討台灣漢語兒童在日常家庭對話中，對父母行使請求時的語言表現及禮貌現象，以了解漢語兒童的語用發展歷程與現象。研究的重點主要是在兒童表達請求的言語行為時所使用的語言形式，以及人際關係中會影響兒童禮貌表現的因素及其反應在語言形式的使用情形。透過對兩位以漢語為母語的兒童長期互動的觀察，本研究發現，兒童在表達請求時，採用多元的語言形式，包含祈使句、直述句、帶有語尾助詞的祈使句、以及表達個人慾望或需求的陳述句。考量這些語言形式使用的情境後進一步發現，兒童傾向在一般的日常對話中多以表達個人慾望的陳述句為表達請求的主要語言形式，而在合作互動的情境中，主要的請求語言形式則絕大多數為祈使句；這樣的語言功能分工，在兩歲半左右可以明顯觀察得到。 另外，透過兒童語言形式表達禮貌的觀察顯示，兒童普遍會依照人際互動的一些因素來選擇表達請求時所適用的語言形式，尤以有效性及地位高低為主要的兩個考量因素。觀察中發現，兒童大量使用祈使句及表達個人慾望需求的陳述句來表達請求，而其他的語言型式相對上則少得許多，主要的因素很有可能是這兩類的語言型式，在他們與父母互動中最能有效達到他們的溝通目的。此外，兒童也會依照他們在表達請求時與他們父母間的地位高低來考量請求所要使用的語言形式。儘管觀察結果指出，兒童傾向使用能有效達到溝通互動目的的語言形式來表達他們的請求，必要時，他們也會依照互動雙方的地位關係進行語言形式的微調，這樣的語言表現有明顯的系統性；而這樣的系統性，進而突顯了兒童約略在三歲前即對禮貌在語言形式使用的影響有了初步的系統與了解。 除了句法結構外，兒童也會透過詞彙單位來傳達他們在請求所應注意的禮貌，例如，必要時，他們會使用「幫」、「請」、及「我們」來修飾或削弱請求時可能對對方所造成的影響。這些詞彙的使用在發展上屬於略晚才習得的語言形式。 最後，研究的結果也指出，雖然兒童表達請求時，使用較為間接而有禮的語言形式，未必較能有效地達到他們的溝通目的，但是如果在表達請求的同時，也進一步說明理由者，達到溝通目的的機率則有明顯的增加。另外，從語言形式和表達請求的情境及人際地位的互動中發現，兒童表達請求的基本語言形式極有可能為表達個人的慾望與需求的陳述句，儘管祈使句在所觀察的語料中使用的頻率最高。這樣的論點，不但符合其他文獻中針對兒童語言發展的發現，也貼近兒童語言發展為連續過程的觀點，且也反應了人類語言發展的基本歷程。 / This study aims to investigate Mandarin-speaking children’s requests and their linguistic politeness so as to contribute to the understanding of children’s pragmatic development as well as linguistic development. The present study is mainly concerned with what linguistic devices children utilize to issue requests in spontaneous interactions with their parents and what interpersonal factors may have an influence on children’s uses of request forms. These two issues were discussed through examinations over children’s spontaneous interactions with their parents in family settings. On the basis of the longitudinal data produced by two children, it has been found that when requesting, children draw upon various linguistic devices, primarily including simple imperatives, WANT statements, imperatives with sentence-final particle, and declaratives. Such a variety of request forms can be observed from an early age on, at around two years old, but demonstrates no remarkable development, judged simply by these formal devices used at different ages. When situational contexts are also taken into account, nevertheless, a developmental pattern regarding the request forms is thus revealed. In terms of situational contexts, children are found to use simple imperatives primarily to convey their requests when involved in interactive activities with their parents, whereas they tend to utilize both simple imperatives and WANT statements when having common talks with their parents. Such a division of labor can be noticeably observed when children are about two and half years old. As to children’s linguistic politeness when making requests, the results reveal that children are aware of the influence of certain interactional and interpersonal factors on the appropriate use of linguistic forms. Children are inclined to draw upon comparatively more effective forms to issue their requests, and therefore children by and large request with pure imperatives and WANT statements, since these two request forms may effectively obtain the desirable compliance from their parents. In addition to effectiveness, children may also take interpersonal status and request cost into consideration when judging which request forms to use in the immediate context. Such consideration of interpersonal status when determining the appropriate request forms to use may thus reflects children’s awareness of politeness at around the age of three. In addition to syntactic structures, children are also found to draw upon lexical items to show their deference to politeness. Children may use such lexical forms as qing ‘please’, bang ‘to help with’ and women ‘let’s; we’ to mitigate the illocutionary force in their requests. These forms, despite their low frequencies in the data, may thus reveal children’s sensitivity to politeness when making such a face-threatening act as requests. The use of these polite lexical forms also discloses a comparatively late development in linguistic politeness; children may not use such polite forms until they reach the second half of their second year. A late development is also observed in the respect of children’s use of reasons to justify their requests. The results show that children’s justification may generally increase the effectiveness of their requests, but such use is infrequent and only observed at a later age, around the age of three. Finally, the results of the investigation into the data may suggest that WANT statements are highly likely an earlier developed request form and the prime linguistic forms children rely on to issue their requests, given the findings that children tend to request with WANT statements when interacting with parents at a lower status as a child and that children’s use of request forms are prone to the effect of interpersonal status. Such a suggestion may not only conform to the findings in previous studies with regard to children’s linguistic development in requests, but also accord with the general developmental pattern of human languages.

本篇研究目的在於藉由分析句法直接性(syntactic directness)、語意修飾(semantic modification)以及內容 (content)來探討漢語母親規範語中的控制行為(control acts)，也就是指令(directives)和禁止(prohibitions)。語料來自一名以漢語為母語的母親與兒童之間的日常對話。研究結果顯示，指令隨著兒童年紀增長而遞減，而禁止卻隨著兒童年紀增長而遞增。句法直接性分析結果發現，不論指令或是禁止的情況下，漢語母親常使用祈使句(imperative)的句式。語意修飾方面結果發現，漢語母親主要是採用未修飾(bald)以及縮小(minimization)。內容方面顯示，指令常使用在從事能力活動(competent action)，而禁止常使用在得體行為(appropriate behavior)和自立(caretaking)。 / The purpose of this study is to investigate Mandarin maternal control acts including the directives and prohibitions in maternal regulatory language by analyzing syntactic directness, semantic modification, and content. The data collected were natural conversations of one Mandarin-speaking mother-child dyad. The data of maternal regulatory language was analyzed when the child’s ages were 2;1, 2;7, 3;1, and 3;7. The results show that the frequency of directives decreases with the child’s age, but the frequency of prohibitions increases. In addition, the preferred sentence type is imperative in both directives and prohibitions. The child’s cognitive development and the culture factors which would determine the style of regulatory language used by the Mandarin mother are discussed. Furthermore, the results of semantic modification reveal that bald and minimization are two dominant modifications. The mother’s adoption of bald and minimization may be influenced by her power status and politeness. Two major kinds of semantic combinations are also discovered in this study. Finally, the results of contents show that competent action often occurs in directives. As for prohibitions, appropriate behavior and caretaking are most related. Our finding would shed some light on the Mandarin maternal regulatory language.

This thesis concentrates on the 1860s migration and settlement experience of the first German settlers of Gramzow on Queensland’s Logan River. It also describes the internal migration of some among them to the North Arm of the Maroochy River in the early 1880s. The latter journey was undertaken in the company of other Germans from the Logan River district and formed part of a pattern of cluster and chain migration to the North Coast. The first chapter in this thesis discusses the early German settlers’ decision to migrate from their homelands, and their economic and societal reasons for migration. The role played by Johann Christian Heussler in the Germans’ choice of Queensland as a destination, and his contributions to the economic development of Queensland through his position as Emigration Agent to the German States, are reviewed. This thesis also attempts to bring balance to the reputation of Godeffroy and Son, the Hamburg shipping line engaged by Heussler, which brought most of the German settlers to Queensland in the 1860s. The company’s visible commercial strengths such as their size and experience in the Pacific, and their private, internal weaknesses such as failure to adopt new technologies, are examined. Conditions on the Godeffroy vessels are compared with the conditions on ships sailing from Hamburg to America. This approach avoids the usual comparison of German with British sailing ships coming into Moreton Bay. Britain’s exemplary standards for passenger health were beyond the reach of emigrant fleets who operated under Hamburg’s older regulations. The research concludes that, in the early 1860s, conditions on the Godeffroy ships for Queensland were superior to Hamburg ships for New York. Furthermore, this thesis describes the 1868 German settlement of Gramzow on the Logan River and compares it to Bethania. The significance of Queensland’s 1868 lands legislation to the German settlers is explored. It is suggested that the 1868 Crown Lands Alienation Act is connected to the U.S. Homestead Act, 1862, and a comparison is drawn between the Australian, American and Canadian lands settlement legislation. This comparison enables the further suggestion that homestead selectors of the Logan were part of an international group of homesteaders whose occupational identity was tied to opening the land to agricultural smallholding at little cost through many similar or identical legislative rules that predominantly impacted their economic standing positively. How land orders enabled Logan settlers to increase their land holdings is discussed, as are the negative aspects of the lands legislation such as the upper 160 acre limit on land holding. The migration of early German settlers of the Logan district north to Maroochy occurred under Queensland’s 1876 lands legislation. This thesis examines the settlement of Germans on the Canando Run along the North Arm of the Maroochy River in the early 1880s, and describes their settlement conditions. Their motives for moving are examined, how the discovery of gold at Gympie affected them is explored, and the establishment of three German businesses at Maroochy is described. A chart comparing the settlers’ land holdings on the Logan with those at Maroochy illustrates that by moving north, some settlers were able to increase their land holdings threefold. The disappearance of Deutschtum (‘German culture’) after the turn of the century is examined in the final chapter. This thesis asks whether it is appropriate to continue to use the term ‘assimilation’ when speaking of Queensland’s German settler community before and during the First World War. The term appears to draw a veil over the political and economic subjugation of the community during this period. The thesis proposes that it was easier to survive the difficulties of war in rural rather than in urban communities. Although the historiography of the German settlers of Queensland supports an academic conversation on topics such as German emigration, land acquisition and settlement, this thesis focuses on issues outside the boundaries of the current academic thrust. These issues include the settlement of Gramzow in 1868, the homestead provisions in the 1868 Crown Lands Alienation Act and their origins in lands legislation in America, the services provided through Johann Christian Heussler by the German emigrant shipping line ‘Godeffroy and Son,’ the settlement of the North Arm of the Maroochy River by Logan Germans in the early 1880s, and a rejection of the term ‘assimilation’ to describe the eradication of German culture in Queensland after 1914. The leitmotif of this thesis is cultural identity and it explores change in German settlers through various aspects of their identity such as their psychological identity, diasporic experiences, language, and legal and political identity after taking citizenship.

This thesis concentrates on the 1860s migration and settlement experience of the first German settlers of Gramzow on Queensland’s Logan River. It also describes the internal migration of some among them to the North Arm of the Maroochy River in the early 1880s. The latter journey was undertaken in the company of other Germans from the Logan River district and formed part of a pattern of cluster and chain migration to the North Coast. The first chapter in this thesis discusses the early German settlers’ decision to migrate from their homelands, and their economic and societal reasons for migration. The role played by Johann Christian Heussler in the Germans’ choice of Queensland as a destination, and his contributions to the economic development of Queensland through his position as Emigration Agent to the German States, are reviewed. This thesis also attempts to bring balance to the reputation of Godeffroy and Son, the Hamburg shipping line engaged by Heussler, which brought most of the German settlers to Queensland in the 1860s. The company’s visible commercial strengths such as their size and experience in the Pacific, and their private, internal weaknesses such as failure to adopt new technologies, are examined. Conditions on the Godeffroy vessels are compared with the conditions on ships sailing from Hamburg to America. This approach avoids the usual comparison of German with British sailing ships coming into Moreton Bay. Britain’s exemplary standards for passenger health were beyond the reach of emigrant fleets who operated under Hamburg’s older regulations. The research concludes that, in the early 1860s, conditions on the Godeffroy ships for Queensland were superior to Hamburg ships for New York. Furthermore, this thesis describes the 1868 German settlement of Gramzow on the Logan River and compares it to Bethania. The significance of Queensland’s 1868 lands legislation to the German settlers is explored. It is suggested that the 1868 Crown Lands Alienation Act is connected to the U.S. Homestead Act, 1862, and a comparison is drawn between the Australian, American and Canadian lands settlement legislation. This comparison enables the further suggestion that homestead selectors of the Logan were part of an international group of homesteaders whose occupational identity was tied to opening the land to agricultural smallholding at little cost through many similar or identical legislative rules that predominantly impacted their economic standing positively. How land orders enabled Logan settlers to increase their land holdings is discussed, as are the negative aspects of the lands legislation such as the upper 160 acre limit on land holding. The migration of early German settlers of the Logan district north to Maroochy occurred under Queensland’s 1876 lands legislation. This thesis examines the settlement of Germans on the Canando Run along the North Arm of the Maroochy River in the early 1880s, and describes their settlement conditions. Their motives for moving are examined, how the discovery of gold at Gympie affected them is explored, and the establishment of three German businesses at Maroochy is described. A chart comparing the settlers’ land holdings on the Logan with those at Maroochy illustrates that by moving north, some settlers were able to increase their land holdings threefold. The disappearance of Deutschtum (‘German culture’) after the turn of the century is examined in the final chapter. This thesis asks whether it is appropriate to continue to use the term ‘assimilation’ when speaking of Queensland’s German settler community before and during the First World War. The term appears to draw a veil over the political and economic subjugation of the community during this period. The thesis proposes that it was easier to survive the difficulties of war in rural rather than in urban communities. Although the historiography of the German settlers of Queensland supports an academic conversation on topics such as German emigration, land acquisition and settlement, this thesis focuses on issues outside the boundaries of the current academic thrust. These issues include the settlement of Gramzow in 1868, the homestead provisions in the 1868 Crown Lands Alienation Act and their origins in lands legislation in America, the services provided through Johann Christian Heussler by the German emigrant shipping line ‘Godeffroy and Son,’ the settlement of the North Arm of the Maroochy River by Logan Germans in the early 1880s, and a rejection of the term ‘assimilation’ to describe the eradication of German culture in Queensland after 1914. The leitmotif of this thesis is cultural identity and it explores change in German settlers through various aspects of their identity such as their psychological identity, diasporic experiences, language, and legal and political identity after taking citizenship.

This thesis concentrates on the 1860s migration and settlement experience of the first German settlers of Gramzow on Queensland’s Logan River. It also describes the internal migration of some among them to the North Arm of the Maroochy River in the early 1880s. The latter journey was undertaken in the company of other Germans from the Logan River district and formed part of a pattern of cluster and chain migration to the North Coast. The first chapter in this thesis discusses the early German settlers’ decision to migrate from their homelands, and their economic and societal reasons for migration. The role played by Johann Christian Heussler in the Germans’ choice of Queensland as a destination, and his contributions to the economic development of Queensland through his position as Emigration Agent to the German States, are reviewed. This thesis also attempts to bring balance to the reputation of Godeffroy and Son, the Hamburg shipping line engaged by Heussler, which brought most of the German settlers to Queensland in the 1860s. The company’s visible commercial strengths such as their size and experience in the Pacific, and their private, internal weaknesses such as failure to adopt new technologies, are examined. Conditions on the Godeffroy vessels are compared with the conditions on ships sailing from Hamburg to America. This approach avoids the usual comparison of German with British sailing ships coming into Moreton Bay. Britain’s exemplary standards for passenger health were beyond the reach of emigrant fleets who operated under Hamburg’s older regulations. The research concludes that, in the early 1860s, conditions on the Godeffroy ships for Queensland were superior to Hamburg ships for New York. Furthermore, this thesis describes the 1868 German settlement of Gramzow on the Logan River and compares it to Bethania. The significance of Queensland’s 1868 lands legislation to the German settlers is explored. It is suggested that the 1868 Crown Lands Alienation Act is connected to the U.S. Homestead Act, 1862, and a comparison is drawn between the Australian, American and Canadian lands settlement legislation. This comparison enables the further suggestion that homestead selectors of the Logan were part of an international group of homesteaders whose occupational identity was tied to opening the land to agricultural smallholding at little cost through many similar or identical legislative rules that predominantly impacted their economic standing positively. How land orders enabled Logan settlers to increase their land holdings is discussed, as are the negative aspects of the lands legislation such as the upper 160 acre limit on land holding. The migration of early German settlers of the Logan district north to Maroochy occurred under Queensland’s 1876 lands legislation. This thesis examines the settlement of Germans on the Canando Run along the North Arm of the Maroochy River in the early 1880s, and describes their settlement conditions. Their motives for moving are examined, how the discovery of gold at Gympie affected them is explored, and the establishment of three German businesses at Maroochy is described. A chart comparing the settlers’ land holdings on the Logan with those at Maroochy illustrates that by moving north, some settlers were able to increase their land holdings threefold. The disappearance of Deutschtum (‘German culture’) after the turn of the century is examined in the final chapter. This thesis asks whether it is appropriate to continue to use the term ‘assimilation’ when speaking of Queensland’s German settler community before and during the First World War. The term appears to draw a veil over the political and economic subjugation of the community during this period. The thesis proposes that it was easier to survive the difficulties of war in rural rather than in urban communities. Although the historiography of the German settlers of Queensland supports an academic conversation on topics such as German emigration, land acquisition and settlement, this thesis focuses on issues outside the boundaries of the current academic thrust. These issues include the settlement of Gramzow in 1868, the homestead provisions in the 1868 Crown Lands Alienation Act and their origins in lands legislation in America, the services provided through Johann Christian Heussler by the German emigrant shipping line ‘Godeffroy and Son,’ the settlement of the North Arm of the Maroochy River by Logan Germans in the early 1880s, and a rejection of the term ‘assimilation’ to describe the eradication of German culture in Queensland after 1914. The leitmotif of this thesis is cultural identity and it explores change in German settlers through various aspects of their identity such as their psychological identity, diasporic experiences, language, and legal and political identity after taking citizenship.

Thesis (DAppLing)--Macquarie University, Division of Linguistics and Psychology, Dept. of Linguistics, 2009. / "September 2008". Bibliography: p. 189-196.

Zugl.: Münster, Universiẗat, Diss., 2004/05.

Thesis (MPhil )--University of Stellenbosch, 2011. / ENGLISH ABSTRACT: This study investigates the differences in the communication styles of siSwati and American English speakers. Specifically, it investigates the realization patterns of the speech acts of request and greeting in siSwati, by native and non-native speakers of siSwati. It also investigates how these same speech acts are realised by the non-native speakers of siSwati in their first language, English. The participants were 10 Swazis and 10 American Peace Corps volunteers living in Swaziland, Southern Africa at the time this study was conducted. The data were collected by means of a questionnaire followed up with a semi-structured interview. The data were analysed using the framework of the Cross-cultural Speech Act Realization Project as developed by Blum- Kulka (1989). Common trends were noted in the realization of the two speech acts by native speakers and non-native speakers and conclusions were made based on the similarities and differences observed. Overall, the results suggest (i) that there are marked differences in the way in which American English speakers and Swazi people perform and interpret greetings and requests, and (ii) that such differences emanate from the different cultural orientation of the two groups of people. Since such differences sometimes lead to misunderstandings, there is evident need to make people aware of cultural differences in order for understanding and tolerance to prevail in cross-cultural interactions. / AFRIKAANSE OPSOMMING: Hierdie studie ondersoek die verskille in die kommunikasiestyle van sprekers van siSwati en Amerikaanse Engels. Dit beskou spesifiek die realiseringspatrone van die taalhandelinge versoek en groet in siSwati, deur moedertaal- en nie-moedertaalsprekers van siSwati, en in Engels. Die deelnemers was 10 Swazis en 10 Amerikaanse Vredekorps-vrywilligers woonagtig in Swaziland, Suid-Afrika, ten tye van die studie. Die data is ingesamel deur middel van 'n vraelys wat opgevolg is deur 'n semi-gestruktureerde onderhoud. Die data is geanaliseervolgens die raamwerk van die Kruiskulturele Spraakhandeling-realiseringsprojek, soos voorgestel deur Blum-Kulka (1989). Algemene tendense is opgemerk in die realisering van die twee spraakhandelinge deur moedertaalsprekers en nie-moedertaalsprekers en afleidings is gemaak op grond van die waargenome verskille en ooreenkomste. Oor die algemeen dui die resultate op (i) duidelike verskille tussen die wyses waarop sprekers van Amerikaanse Engels en Swazis versoeke en groethandelinge uitvoer en interpreteer, en (ii) die verskillende kulturele oriënterings van die twee groepe as oorsprong van hierdie tipe verskille. Aangesien laasgenoemde dikwels aanleiding gee tot misverstand, is dit duidelik noodsaaklik dat mense bewus gemaak word van kulturele verskille ten einde begrip en verdraagsaamheid te laat hoogty vier tydens kruiskulturele interaksie.