University in providing quality education needs to determine degree of fulfilment of customer needs. Therefore, the college needs to collect feedback on teaching evaluation by students in a systematic evaluation of teaching quality and its assurance. This thesis first looks at examining the current state of the problem in theory. The goal of the theoretical background of the problem is to provide a facilitator for further studying the problem in a particular situation. The output of the study is therefore an overview of the current state of problems in the Czech Republic and development opportunities. The next step is to map and description of current efforts in the system of the University of Economics, Prague. The work also carried out and evaluates own research among students of the faculty on student quality assessment of education. Work on the basis of these findings and analysis summarizes the recommendations in the issues under consideration, including proposals to modify the information system of the school. Another basis for these recommendations is the experiences of other universities. The main contribution is the proposal of the strategic map, which contains the structural elements of the problems embedded in the institution's strategic goals. The final recommendations of this work are a comprehensive summary of the steps necessary for the effective quality assurance of education in a school.

Made available in DSpace on 2015-05-14T12:20:13Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 2261829 bytes, checksum: 66450f44afaae34e3bdd7f4a91310542 (MD5) Previous issue date: 2014-09-30 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / This study reports a managerial view on developing the assessment processing of children and primary education in the municipality of Paraíba, from the perspective of States Court Account. The main objective was to check if the Court is examining correctly in results aspects of the process in educational programs in development of the study. It was found that the Court only observes two indicators: a) The percentage of tax proceeds transferred and invested in maintenance and development teaching; b) The percentage of resources from National Development Fund of Basic Education (FUNDEB) invested in teacher s remuneration. It was noticeable that these indicators were insufficient for supplying a general insight of the results of the educational system. That is why it was proposed to introduce six new indicators for complementing the assessment of performance measures currently used by the Court. These new indicators supply a view of the results to the community. It was observed that the Court already had a method for the analysis of this information It is Paraiba s System Indicators of Development from Public Expenditure (IDGPB). With the adoption of these new methods, the analysis carried out by Court overtook the financial aspects and passed to another area, such as: school infrastructure, teaching performance, school quality and access to education. This subject is essential for adapting the Court system controls to a new model in which focus passes from bureaucratic and formal to resolution and management. Besides the growth of analysis supplies to society a real diagnosis from the situation of the child and primary education in municipality of Paraíba State and assists managers in decision-making. / Este trabalho apresenta uma visão gerencial de como se desenvolve o processo de avaliação da educação infantil e ensino fundamental nos municípios paraibanos sob a ótica do Tribunal de Contas do Estado da Paraíba. O objetivo principal foi verificar se o Tribunal está fiscalizando aspectos de resultados previstos na legislação educacional. No desenvolvimento do estudo, observou-se que o Tribunal apenas gerencia dois critérios/indicadores, quais sejam: percentual da receita de impostos mais transferências investido na manutenção e desenvolvimento do ensino e; percentual de recursos do FUNDEB investido na remuneração do magistério. Constatou-se que esses dois indicadores são insuficientes para fornecer uma visão adequada dos resultados do sistema educacional. Por isso, foi proposta a utilização de seis novos indicadores para complementar a avaliação de desempenho procedida pelo Tribunal. Esses novos indicadores fornecem uma visão dos resultados das políticas públicas. Verificou-se, também, que o Tribunal já dispõe de uma ferramenta tecnológica para análise desses indicadores. Trata-se do sistema de Indicadores de Desempenho dos Gastos Públicos em Educação Básica na Paraíba (IDGPB). Com a adoção desses novos indicadores, a análise efetuada pelo Tribunal ultrapassa o aspecto financeiro e passa a abranger outras dimensões, como infraestrutura escolar, docentes, rendimento, qualidade escolar, matrícula e acesso à educação. Esta ampliação das dimensões de análise é imprescindível para adequação do sistema de controle exercido pelo Tribunal de Contas ao novo modelo de gestão, cujo foco passa de burocrático e formal para resultados e gerencial. Além disso, a ampliação da análise fornece à sociedade um diagnóstico mais real da situação do ensino infantil e fundamental nos municípios paraibanos e auxilia os gestores no processo decisório.

Este estudo teve por objetivo analisar o impacto das aÃÃes de educaÃÃo corporativa do Banco do Nordeste no desenvolvimento profissional e pessoal do funcionÃrio, considerando os fatores intervenientes no processo. As dimensÃes investigadas foram: Impacto de Treinamento no Trabalho (nÃvel trÃs de Kirkpatrick) e Suporte à TransferÃncia, compreendendo: 1) Suporte Material e 2) Suporte psicossocial. Para tanto foi realizado estudo de caso com anÃlise qualitativo-longitudinal, antes do treinamento, e trÃs meses apÃs a sua conclusÃo. A amostra foi constituÃda pelos treinandos que participaram de um dos cursos de formaÃÃo de gestores da instituiÃÃo e as informaÃÃes obtidas foram acrescidas das opiniÃes do seu respectivo gestor e de um par escolhido de acordo com a proximidade com o treinando. Ao fim constatou-se que o treinamento produziu resultados satisfatÃrios, sendo o principal fator interveniente da aplicaÃÃo do aprendido a sobrecarga de trabalho. Como produto do estudo foi proposta escala de avaliaÃÃo do nÃvel âcomportamentoâ de Kirkpatrick (1996) adequado Ãs necessidade da instituiÃÃo. / This study aimed to analyze the impact of the corporate education actions of Banco do Nordeste at the professional and personal development of the employee, considering the factors involved in the process. The dimensions investigated were: Impact of Training at Work (Kirkpatrick level three) and Transferring Support, including: 1) Material Support and 2) Psychosocial Support. Because of this a case study was conducted with longitudinal qualitative analysis, carried out before the training and three months after its conclusion. The sample consisted in trainees who participated in one of the managers training courses of the institution and at the information obtained it was added the views of their managers and a pairs, chosen according to the proximity with the trainee. At the end it was noticed that the training produced satisfactory results, being the main factor involved the application of what was learned at the work. As a product of the study a scale for assessing the level "behavior" of Kirkpatrick (1996) was proposed, according to the needs of the institution.

Thesis (Ph.D.)--Mississippi State University. Department of Human Sciences. / Title from title screen. Includes bibliographical references.

This research is concerned with the assessment of student nurses' practice, implementation of which has been considered problematic since the move of initial training into higher education. It examines clinical nurses' accounts of assessment, and rejects an approach based on identification of competencies as too rationalistic for a situated practice. Insights from, in particular, Foucault, Deleuze, and Derrida were used to analyse practitioners' alternative discourse of practice, and the processes of self-constitution and decision-making. Eighteen practitioners from different settings were interviewed in depth about how they determine acceptable performance. Three participants were interviewed twice to develop ideas arising from the first round of conversations. Practitioners' accounts challenged the conventional understanding of assessment, and the construction of practice implicit in current policy. The analysis suggests a more fluid, un-predetermined understanding, characterised by hesitation and uncertainty, though without losing a concern with safe practice. Several implications for policy and practice are presented. These require a shift of authority towards practitioners' situated judgements and away from predetermined outcomes, both in respect of programme planning and policy guidelines on the specification of standards. A new alliance is proposed to encourage a more authentic engagement with the process from both clinical and educational practitioners.

Hintergrund: Das Informationsbedürfnis zählt zu den wichtigsten Bedürfnissen von Melanom-Patienten (MP). Diesem zu entsprechen und Patienten adäquat über ihren gesundheitlichen Zustand zu informieren, ist daher auch eine der wichtigsten supportiven Maßnahmen der Krebstherapie. Über die eigene Situation konkret Bescheid zu wissen, trägt dazu bei, Angst zu reduzieren, das persönliche Krankheitskontrollgefühl zu erhöhen sowie die Erkrankung besser bewältigen zu können. In Konsequenz ist die Zufriedenheit und Lebensqualität bei Krebspatienten höher, die sich gut aufgeklärt fühlen. Dennoch bleibt das Informationsbedürfnis häufig auch unerfüllt. Primäre Informationsquelle für Krebspatienten in Deutschland ist das persönliche Gespräch mit dem Arzt oder der Ärztin. Ist die Zeit für Arzt-Patienten- Gespräche jedoch knapp und/oder werden viele (medizinische) Informationen auf einmal vermittelt, ist es möglich, dass sich die Patienten überfordert und anschließend nicht angemessen informiert fühlen. Krebs- und so auch MP, nutzen verschiedene weitere Informationsquellen um Informationsdefizite auszugleichen. Trotz der steigenden Bedeutung des Internets, variieren Nutzung und Präferenzen der Informationsquellen mit Patientensubgruppen – so u.a. mit dem Alter, dem Bildungsstatus, dem sozio-ökonomischen Status, der Nationalität und dem generellen Bedarf nach umfassender Aufklärung über den eigenen Gesundheits- und Behandlungsstand. Analog variieren Inhalte und Umfang der Informationsbedürfnisse von MP u.a. mit dem Geschlecht, dem Alter, dem Stadium im Verlauf der Tumorerkrankung und der Erkrankungsschwere. An Primärdaten aus Deutschland fehlt es jedoch bislang. Zudem werden auch die spezifischen Bedürfnisse von MP mit Metastasen in der Literatur nur unzureichend abgedeckt. Um die Informationsbereitstellung und -versorgung von MP in Deutschland optimieren sowie bedarfsgerechter gestalten zu können, ist es grundlegend deren Informationsbedarf und Informationsverhalten zu kennen. Fragestellung: Ziel der vorliegenden Untersuchung war es, a) die Informationsbedürfnisse von MP in Deutschland (und deren Subgruppen) sowie b) die durch sie bevorzugten Informationsquellen explorativ zu ermitteln. Es sollten Ansatzpunkte für Optimierungen bei der Informationsversorgung, insbesondere im Hinblick auf mediale Neu- oder Weiterentwicklungen aufgezeigt werden. Methodik: Zwischen Juli und Oktober 2016 wurde an insgesamt 27 zertifizierten deutschen Hauttumorzentren eine multizentrische (Querschnitts-)Befragung unter MP durchgeführt. MP konnten daran teilnehmen, wenn sie mindestens 18 Jahre alt und der deutschen Sprache mächtig waren. Patienten, die während des Befragungszeitraums eines der Hauttumorzentren besuchten, wurden konsekutiv zur Teilnahme eingeladen. Für die Befragung wurde ein eigens entwickelter, standardisierter Papierfragebogen genutzt, der kollektiv mit Patienten deutscher Hautkrebsselbsthilfegruppen, medizinischem sowie Sozialwissenschaftlichem Personal entwickelt wurde. Ein Pretest der präfinalen Version erfolgte mit zwanzig MP am Hauttumorzentrum Dresden. Die Auswertung der Daten erfolgte mittels SPSS (Version 23). Um Subgruppenunterschiede bei den Informationsbedürfnissen sowie dem Informationsverhalten zu ermitteln, wurde für kategoriale Variablen der Chi² Unabhängigkeitstest und für metrische Variablen der nichtparametrische U-Test nach Mann-Whitney bzw. der Kruskal-Wallis-Test angewandt. Die binär logistische Regression wurde angewandt, um Prädiktoren für a) die Präsenz unerfüllter Informationsbedürfnisse, b) die Zufriedenheit mit dem eigenen Informationsstand sowie c) die Präferenzen verschiedener medialer Informationsquellen (Internet, Broschüren, TV/Videos, Journale/Magazine) zu ermitteln. Die statistische Signifikanz für alle Tests wurde für p < 0.05 festgelegt. Ergebnisse: Insgesamt 542 Melanom-Patienten nahmen an der Befragung teil. Die Daten von 529 Patienten (Response-Rate: 54%) konnten ausgewertet werden. Von den Teilnehmern waren 56% männlich, 61% älter als 55 Jahre, 67% waren von Metastasen betroffen (klinisches Stadium III oder IV), 49% erhielten zum Befragungszeitpunkt eine medizinische Behandlung und 47% befanden sich in der Nachsorge. 14% der MP wurden stationär und 83% ambulant betreut. Informationsbedarf: 69% der Befragten gaben an, sich generell so viele Informationen wie möglich über ihre Erkrankung und deren Behandlung zu wünschen und 78% gaben an sehr oder eher zufrieden mit dem eigenen Informationsstand zu sein. Gleichzeitig äußerten 55% der Befragten jedoch auch, weiteren Informationsbedarf zu haben. Am wenigsten fühlten sich die MP über psychosoziale Unterstützungsmöglichkeiten (24-31% kaum oder gar nicht) informiert. Am häufigsten (von jeweils 35%) wurden sich mehr Informationen zum voraussichtlichen Krankheitsverlauf, Behandlungsoptionen und Heilungschancen gewünscht. Den höchsten Informationsbedarf gaben MP mit Tumorprogression an. Außerdem berichteten MP < 55 Jahren signifikant häufiger als ältere MP (63% vs. 50%; p = .003) weiteren Informationsbedarf zu verschiedenen Aspekten der Erkrankung, ebenso wie MP die sich aktuell in Behandlung befanden im Vergleich zu Nachsorgepatienten (63% vs. 47%; p < .001). Die binäre Regressionsanalyse ergab u.a., dass die Wahrscheinlichkeit unerfüllte Informationsbedürfnisse zu haben bei MP, die sich generell viele Informationen wünschten, um 2.4 Mal höher war als bei denen, die sich durch viele Informationen eher überfordert fühlten. Subguppenunterschiede zeigten sich zudem bei den inhaltlichen Präferenzen, so z.B. wünschten sich Frauen und MP < 55 Jahren häufiger Informationen zu psychologischer Unterstützung als Männer (28% vs. 15%; p < .001) und MP ≥ 55 Jahre (25% vs. 17%; p = .038). Informationsverhalten: 81% der Befragten nutzten am häufigsten das persönliche Gespräch mit dem Arzt/der Ärztin um sich über ihre Erkrankung zu informieren. 58% wünschten sich von diesem jedoch auch Empfehlungen zu Informationsquellen, die sie außerhalb der Klinik nutzen können. Das Internet (63%) und Patientenbroschüren (58%) wurden am häufigsten als erst- oder zweitwichtigstes Medium für die indikationsbezogene Informationsbeschaffung angegeben. Die Angebote von Selbsthilfegruppen und Krebsberatungsstellen wurden nur durch 8 bzw. 12% jemals oder überhaupt genutzt. Als Prädiktoren für die präferierte Internetnutzung erwiesen sich das Alter < 55 Jahre, ein höherer Bildungsabschluss, ein generell hoher Informationsbedarf sowie Unwissenheit über den eigenen, aktuellen Stand der Erkrankung. Audiovisuelle Medien wurden hingegen von MP mit geringeren Bildungsabschlüssen präferiert. Schlussfolgerungen: Die Ergebnisse sensibilisieren dafür, welche Inhalte MP deutscher Hauttumorzentren primär interessieren, welche Defizite bei der Informationsversorgung aktuell bestehen und welche Inhalte für bestimmte Subgruppen wichtig sind. Diese Kenntnisse sind für die Führung von Arzt-Patienten-Gesprächen wichtig. Zum anderen liefern sie wichtige Anhaltspunkte für die inhaltliche Ausgestaltung bedarfsgerechter Informationsangebote. Die Ermittlung der wichtigsten medialen Informationsquellen ist richtungsweisend für künftige Entwicklungen im Bereich der Medien zur Informationsversorgung von MP. Den Gründen für die geringe Inanspruchnahme der Angebote von Selbsthilfegruppen und Krebsberatungsstellen durch MP sollte weiter nachgegangen werden, da beide Institutionsformen wichtige, unterstützende, supplementäre Angebote zur klinischen Versorgung darstellen.:Abkürzungen 4 1. Einführung in die Thematik 5 1.1 Wissenschaftliche Ausgangssituation 6 1.1.1 Verbreitung des Melanoms in Deutschland 6 1.1.2 Forschungsstand zu Informationsbedürfnissen von Melanom-Patienten 7 1.1.3 Forschungsstand zum Informationsverhalten von Melanom-Patienten 8 1.2 Theoretischer und wissenschaftlicher Ansatz der eigenen Arbeiten 9 1.2.1 Fragebogenentwicklung 9 1.2.2 Studiendurchführung 10 1.2.3 Datenauswertung 10 1.3 Erarbeitete wissenschaftliche Ergebnisse 11 1.3.1 Charakteristika der teilnehmenden Melanom-Patienten 11 1.3.2 Informationsstand der Patienten zu verschiedenen Aspekten ihrer Erkrankung 11 1.3.3 Zufriedenheit mit dem eigenen Informationsstand 11 1.3.4 Präsenz unerfüllter Informationsbedürfnisse 12 1.3.5 Inhaltliche Informationsbedürfnisse und -präferenzen 12 1.3.6 Nutzung verschiedener Informationsquellen 12 1.3.7 Präferenzen medialer Informationsquellen 13 1.3.8 Rolle des Arztes bzw. der Ärztin 13 1.3.9 Zufriedenheit mit erhaltenen Informationen aus verschiedenen Informationsquellen 13 2. Publikation 1: Unmet information needs of patients with melanoma in Germany 15 3. Publikation 2: Information-seeking and use of information resources among melanoma patients of German skin cancer centers 25 4. Diskussion und Ausblick 35 4.1 Limitationen 40 4.2 Ausblick 41 5. Zusammenfassung 43 6. Summary 46 7. Literatur- und Quellenverzeichnis 49 Anlagen / Background: The need for information is one of the greatest needs reported by melanoma patients (MP). Satisfying unmet information needs (UIN) is an important measure of supportive cancer care since it can reduce anxiety, improve compliance with therapy and, increase the feeling of personal control, thereby improving coping with the disease itself. Cancer patients in Germany prefer consultations with the physician to acquire information about their condition. However, the physician’s time is usually limited and sometimes many detailed medical facts are provided at once. In such cases patients may have difficulty in understanding or be unable to absorb all the information and recall them correctly. This can lead to their feeling inadequately informed. Another problem is that patients may fail to address all their concerns during medical consultations and thus some questions may remain unanswered. To compensate for information deficits, many cancer patients search and use other information resources (IR). Recent research suggests that the information-seeking behavior of cancer patients, including those with melanoma, has been changing alongside the application of modern media. However, not all cancer patients use and prefer the internet or smartphone apps to seek for information, for instance. Rather, usage and preferences of IR vary with the patient’s age, education, socioeconomic status, nationality and the general need in receiving comprehensive information about their own condition. Previous research further has shown that information and supportive care for melanoma patients has to be adapted to the stage of disease, the patients’ gender age and educational level. So far, the UIN of melanoma patients in Germany and of MP with metastases are not covered well in the literature. In order to optimize and adapt information provision to the needs of MPs in Germany, it is essential to know about their specific UIN and informationseeking behavior. Objective: The aim of the present study was therefore, to exploratively investigate a) the UIN of MP in Germany (and their subgroups), and b) to determine the IR they prefer. Starting points for the optimization of information provision in MP should be determined, in particular in terms of developments in the media. Methods: From July to October 2016, a multicenter cross-sectional survey of MP was conducted at 27 accredited German skin cancer centers. MPs were eligible for participation if they had a minimum age of 18 years and were able to understand and speak the German language. Patients attending a skin cancer center during the survey period were consecutively invited to participate. For the survey, a standardized paper questionnaire was specially devised, and was developed collectively with patients of German skin cancer self-help groups as well as medical and scientific staff. A pretest was done by twenty MP at the Dresden skin cancer center. For data analysis SPSS (version 23) was used. The Chi² test was used for categorical variables and the non-parametric U-test (Mann-Whitney) or the Kruskal-Wallis test were used for metric variables to identify subgroup differences in UIN and the information-seeking behavior. Binary logistic regression analysis was used to identify predictors of a) the presence of UIN, b) satisfaction with the MPs’ own information level, and c) the preferences of various media (internet, booklets, TV/videos, journals/magazines). Statistical significance was set at p <0.05 for all tests. Results: 542 questionnaires were returned, and the data of 529 questionnaires was analyzed, corresponding to a response rate of 54%.Of the participating MP, 56% were male, 61% aged > 55 years, 67% were affected by metastatic melanoma, and 49% received medical treatment at the time of the survey. 14% of participants were inpatients and 83% received outpatient care. Unmet information needs: In general, 69% of the MP preferred to be informed on their condition as much as possible, and 78% described themselves as rather or even very satisfied with their knowledge about their condition. However, more than half of the participants (55%) reported UIN. They most often felt poorly or not at all informed about social (31%) and psychological support (24%), and about the consequences of the disease for their private life (23%). Most MP wished more information on treatments, the course of disease and chances of cure (each for 35%). The significantly highest number of UIN was reported by MP with tumor progression. Furthermore, MP aging < 55 years as well as MPs currently receiving medical treatment reported UIN significantly more often than older MPs (63% vs. 50%, p = .003) and post-treatment MP (63% vs. 47%, p <.001). Binary regression analysis indicated that the probability of having UIN was 2.4 times higher for MPs who generally preferred as much information as possible, than for those who felt overwhelmed by too much information. Subgroup differences were also found in the content preferences, e.g. women and MP aging < 55 years more often wished information on psychological support than men (28% vs. 15%, p <.001) and MP ≥ 55 years (25% vs. 17%, p = .038). Information-seeking: 81% of the MP reported consultations with the physician as the source of information they most frequently used to acquire information about their own condition. However, 58% also wanted recommendations on sources of information that they could use outside the clinic. When asked about how important particular media were, 63% of MP awarded the internet and 58% awarded booklets as first or second most important for information-seeking. Services from self-help groups and cancer counseling centers were used by only 8% - 12% of the surveyed MP at all. Aging < 55 years, a higher education, a generally high need for information as well as unawareness about the own current condition proved to be predictors of the preferred internet use. Audiovisual media, however, were preferred by MP with lower education. Conclusions: The results raise awareness of topics that are primarily of interest for MP of German skin cancer centers, which deficits in information provision currently exist and what topics are more important to several subgroups. The findings are important to be considered during medical consultations. On the other hand, they indicate what content MPs expect to be educated about, even by media. The identification of media preferences points out what information resources will be important to MPs for information acquisition in the future, and in which area developments should be forced. Current underuse of peer support from self-help groups and cancer counseling centers by MP should be further explored and ideally remedied because both types of facility provide help in various respects and can supplement clinical care.:Abkürzungen 4 1. Einführung in die Thematik 5 1.1 Wissenschaftliche Ausgangssituation 6 1.1.1 Verbreitung des Melanoms in Deutschland 6 1.1.2 Forschungsstand zu Informationsbedürfnissen von Melanom-Patienten 7 1.1.3 Forschungsstand zum Informationsverhalten von Melanom-Patienten 8 1.2 Theoretischer und wissenschaftlicher Ansatz der eigenen Arbeiten 9 1.2.1 Fragebogenentwicklung 9 1.2.2 Studiendurchführung 10 1.2.3 Datenauswertung 10 1.3 Erarbeitete wissenschaftliche Ergebnisse 11 1.3.1 Charakteristika der teilnehmenden Melanom-Patienten 11 1.3.2 Informationsstand der Patienten zu verschiedenen Aspekten ihrer Erkrankung 11 1.3.3 Zufriedenheit mit dem eigenen Informationsstand 11 1.3.4 Präsenz unerfüllter Informationsbedürfnisse 12 1.3.5 Inhaltliche Informationsbedürfnisse und -präferenzen 12 1.3.6 Nutzung verschiedener Informationsquellen 12 1.3.7 Präferenzen medialer Informationsquellen 13 1.3.8 Rolle des Arztes bzw. der Ärztin 13 1.3.9 Zufriedenheit mit erhaltenen Informationen aus verschiedenen Informationsquellen 13 2. Publikation 1: Unmet information needs of patients with melanoma in Germany 15 3. Publikation 2: Information-seeking and use of information resources among melanoma patients of German skin cancer centers 25 4. Diskussion und Ausblick 35 4.1 Limitationen 40 4.2 Ausblick 41 5. Zusammenfassung 43 6. Summary 46 7. Literatur- und Quellenverzeichnis 49 Anlagen

The main aim of this thesis entitled "Education Needs of Selected Organization" is the analysis of the established education system of a company, with focusing on recruitment method called assessment center and employee evaluation method called development center. The first part of the thesis contains basic characteristics of the human resources management, the tools used within the education systems and the recruitment system. The next chapters include specific descriptions of the methods assessment center and development center. The selected organization is described in the thesis including its education system and the usage of the two methods mentioned before. As an empiric part survey was being realized, its respondents were employees of the selected company who in the past were participants in assessement or development center. The target was to find out whether the employees are satisfied with the usage of the methods or not. Part of the survey was interview with human resources generalist. The main purpose of this thesis was to analyze and identify the basic terms of human resources management, education of employees and assessment and development center methods. The main aim of the thesis is to analyze the current state of education system in company, evaluate the assessment and development...

CASTELO BRANCO, Acassia Marília Honorato. O impacto da educação corporativa no desempenho de funcionários em uma instituição financeira. 2008. 152 f. Dissertação (Mestrado em Psicologia) – Universidade Federal do Ceará, Departamento de Psicologia, Programa de Pós-Graduação em Psicologia, Fortaleza-CE, 2008. / Submitted by moises gomes (celtinha_malvado@hotmail.com) on 2011-11-29T17:20:53Z No. of bitstreams: 1 2008_dis_AMHCBranco.pdf: 1276465 bytes, checksum: 8c0b0a9f330e78dd89188e30b4d5c337 (MD5) / Approved for entry into archive by Maria Josineide Góis(josineide@ufc.br) on 2012-01-12T13:22:42Z (GMT) No. of bitstreams: 1 2008_dis_AMHCBranco.pdf: 1276465 bytes, checksum: 8c0b0a9f330e78dd89188e30b4d5c337 (MD5) / Made available in DSpace on 2012-01-12T13:22:42Z (GMT). No. of bitstreams: 1 2008_dis_AMHCBranco.pdf: 1276465 bytes, checksum: 8c0b0a9f330e78dd89188e30b4d5c337 (MD5) Previous issue date: 2008 / This study aimed to analyze the impact of the corporate education actions of Banco do Nordeste at the professional and personal development of the employee, considering the factors involved in the process. The dimensions investigated were: Impact of Training at Work (Kirkpatrick level three) and Transferring Support, including: 1) Material Support and 2) Psychosocial Support. Because of this a case study was conducted with longitudinal qualitative analysis, carried out before the training and three months after its conclusion. The sample consisted in trainees who participated in one of the managers training courses of the institution and at the information obtained it was added the views of their managers and a pairs, chosen according to the proximity with the trainee. At the end it was noticed that the training produced satisfactory results, being the main factor involved the application of what was learned at the work. As a product of the study a scale for assessing the level "behavior" of Kirkpatrick (1996) was proposed, according to the needs of the institution. / Este estudo teve por objetivo analisar o impacto das ações de educação corporativa do Banco do Nordeste no desenvolvimento profissional e pessoal do funcionário, considerando os fatores intervenientes no processo. As dimensões investigadas foram: Impacto de Treinamento no Trabalho (nível três de Kirkpatrick) e Suporte à Transferência, compreendendo: 1) Suporte Material e 2) Suporte psicossocial. Para tanto foi realizado estudo de caso com análise qualitativo-longitudinal, antes do treinamento, e três meses após a sua conclusão. A amostra foi constituída pelos treinandos que participaram de um dos cursos de formação de gestores da instituição e as informações obtidas foram acrescidas das opiniões do seu respectivo gestor e de um par escolhido de acordo com a proximidade com o treinando. Ao fim constatou-se que o treinamento produziu resultados satisfatórios, sendo o principal fator interveniente da aplicação do aprendido a sobrecarga de trabalho. Como produto do estudo foi proposta escala de avaliação do nível “comportamento” de Kirkpatrick (1996) adequado às necessidade da instituição.

Das Working Paper Nr. 1 basiert auf der Studie „Ergebnisse der Situationsanalyse“, welche von der Technischen Universität Dresden, Fakultät für Erziehungswissenschaften, Institut für Berufspädagogik, Professur für Didaktik des beruflichen Lernens (Prof. Dr. paed. habil. Hanno Hortsch, Dipl.-Berufspäd. Marcel Köhler, Lars Leidl M.A., M.Sc.) im Auftrag der Staatlichen Studienakademie Breitenbrunn durchgeführt wurde. Die vollständige Studie, die für den vorliegenden Bericht durch die Herausgeberin gekürzt und redaktionell weiterverarbeitet wurde, wird nicht als eigene Publikation der Öffentlichkeit zugänglich gemacht. Diese Studie und das Working Paper sind Bestandteil des Projektes „Zusatzqualifikation zur Förderung der interkulturellen Kompetenz von Studierenden der Berufsakademie Sachsen“, welches aus Mitteln des Europäischen Sozialfonds (ESF) und des Freistaates Sachsen gefördert wird.:1 Ziele und Inhalte der „Zusatzqualifikation Interkulturelle Kompetenz“ 2 Gegenstand und Methode der Situationsanalyse 3 Ergebnisse der Situationsanalyse 3.1 Vorhandene Unternehmensstrukturen 3.2 Stellenwert und Bedeutung von interkulturell qualifiziertem Personal 3.3 Anforderungen an interkulturell qualifiziertes akademisches Fachpersonal 3.4 Inhalte der Zusatzqualifikation Interkulturelle Kompetenz 3.5 Zielländer/-kulturen/-regionen in der Konzeption der Zusatzqualifikation 3.6 Didaktisch-methodische Empfehlungen für die Konzeption 3.7 Befragung der Studierenden des Studiengangs Industrie 4 Fazit