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The influence of job satisfaction on burnout amongst sales representativesHlungwani, Nyiko Tommy 31 May 2006 (has links)
Sales representatives play a critical role in the development and sustainability of their business through the selling of products and services. Burnout inclined stress caused by low job satisfaction could adversely affect business development and survival. This study thus investigated the influence of job satisfaction on burnout amongst medical sales representatives.
Two measuring instruments were used namely the Smith, Hulin and Kendall (1969) Job descriptive index (JDI) and the Pines, Aronson and Kafry (1981) Burnout index (BI). This study was conducted amongst 139 sales representatives working for a generic pharmaceutical organisation.
Through a literature study, job satisfaction and burnout were defined, and a link determined between the two constructs. An empirical study revealed the relationship between job satisfaction and burnout.
The results indicated a negative correlation between job satisfaction and burnout. Conclusions and recommendations were made regarding the enhancement of job satisfaction and the management of burnout among sales representatives. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)
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The role of supervision in the management of counsellor burnoutGachutha, Catherine Wanjiru 30 November 2006 (has links)
The study investigated the extent of burnout condition
among counsellors in Kenya. The sources of burnout were
explored and personality style was positively correlated
with burnout development. Impact of burnout on
counsellor wellness and productivity was also established.
It examined whether counsellor supervision was an
appropriate strategy in the management of counsellor
burnout.
The study utilized a pluralistic design that combined both
qualitative and quantitative methods (Howard, 1983). The
qualitative design permitted collection of rich data from
study subjects' experiential and perceptual fields. This
ensured study findings would be relevant and applicable to
specific counsellor situations.
The study population comprised 20 counsellors and 9
Kenya Counselling Association (KCA) accredited counsellor
supervisors. The counsellor sample was drawn from 2
Voluntary Counselling and Testing (VCT) centres, 2 rehabilitation centres and 2 educational institutions. This
diverse population was a helpful representation in terms of
generalizability of the study.
Three data collection instruments utilized were:
Questionnaires, focus group discussions and in-depth
interviews. The study's validity and reliability were ensured
through the two sample populations (counsellor and
counsellor supervisors), test re-test and pre-test
procedures for questionnaires and in-depth interviews.
Tallying identified items checked content validity.
The study findings showed that burnout seriously affected
practitioner effectiveness and led to malpractice and client
harm. The study predictably established that supervision is
an appropriate strategy in the management of counsellor
burnout. The metaphor of motor vehicle maintenance was
utilized in the development of the Holistic Burnout
Supervision Model (HBSM) that focussed on wellness
maintenance of the counsellor in a lifecycle. HBSM
identified two levels in wellness maintenance: Preventative
(servicing) and curative (repair).
The study recommended that counselor - training
institutions should incorporate in their curriculum
burnout and supervision modules. This would create
awareness about burnout and appropriate prevention
strategies at counsellor formation stages. People care
agencies should also institutionalize the burnout
supervision facility in order to ensure counsellor resiliency
and vitality. / Psychology / D. Phil (Psychology)
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The relationship between burnout, coping and sense of coherence amongst engineers and scientistsVan Jaarsveld, Johann 30 November 2004 (has links)
Engineers and scientists have to cope with the challenges of a complex work environment. This study investigated the relationship between burnout, coping and sense of coherence amongst engineers and scientists.
The Maslach Burnout Inventory, COPE and Sense of Coherence questionnaires were used. The study was conducted with 272 engineers and scientists at a global petro-chemical company with its head office based in South Africa.
A theoretical relationship was determined and an empirical investigation provided evidence of such a relationship. The results confirmed a relationship between burnout, coping and sense of coherence amongst engineers and scientists. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)
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Dynamics of individual vigour and burnout in the police serviceLouw, Gerrit Johannes 11 1900 (has links)
Police officers provide emergency services to the public, while being simultaneously
exposed to various organisational and social stressors over which they have little or no
control. The outcome of this may be that highly committed and loyal police officers
become psychologically and physically burned-out. Adversely, others may accept the
same conditions and situations as a challenge and live an energetic and proactive life
while experiencing a positive affective state (vigour) toward their duties. Officers who are
burned-out may fail to meet their goal to protect the public, but eventually may suffer.
The general objective of this study was to investigate vigour and burnout as obliquely
related outcomes of the stress and coping process in terms of its dynamic relationship
with challenges or threats, and the mediating role of personal factors, social resources
and coping resources in the police context.
The research is a qualitative explication of theoretical concepts and constructs, followed
by a quantitative empirical survey design. The survey led to a Structural Equation Model
(SEM) fit between empirical data and the Moos (1994) hypothesised stress and coping
model. Seven measuring instruments were used to collect data. Job demands, work
overload and uncertainty were identified as causes of work stress originating within the
work situation. Respondents indicated that family members play a role in social support,
although it decreases when stress increases.
The SEM procedure revealed that social support and personality has a limited and direct
effect on well-being when experiencing a positive affective state (vigour), with coping
strategies deleted from the experimental model. Adversely, stress has a direct effect on well-being (and eventually burnout) with no moderating effects by the hypothesised
variables.
The study proposes a new Police Vigour and Burnout Model (PVBM) as an alignment
to the Moos (1994) model. It is recommended that vigour and burnout, as outcomes of
the stress and coping process, be included in future studies as obliquely related
variables in other spheres of society. An additional proposal is that stress inducing
features within the police organisation should be scrutinized and critically addressed to
prevent negative psychological affects. / Industrial Psychology / D.Litt. et Phil. (Industrial and Organisational Psyschology)
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An investigation into the relationship between spiritual intelligence, emotional intelligence, coping ability, and burnout among humanitarian aid workers in ZimbabweNharirire, Edwin 02 1900 (has links)
This study examined the relationship between spiritual intelligence (SI), emotional intelligence (EI), coping ability (CA), and burnout (BO) among humanitarian aid workers in Zimbabwe. A convenience sample of 296 (53% males and 47% females) humanitarian aid workers was used in the study. Correlation and multiple regression analyses were used to explore the contribution of SI, EI, and CA to the burnout. Results indicated that SI, EI, and CA are all significantly related to Burnout and its dimensions of emotional exhaustion (EE), depersonalisation (DP) and personal accomplishment (PA) in humanitarian aid workers. CA and EI significantly contributed to the variation of scores in EE and DP whereas SI did not. However, all the three variables significantly contributed to the variation in PA. Gender, age, employment status and tenure in NGO had no significant relationships with EE, DP, or PA whereas contract type, length of service, educational level and nature of work were associated with statistically significant differences in EE, DP, and PA. The research contributed to the understanding of burnout among aid workers in Zimbabwe. Humanitarian organisations can use the findings to come up with scientifically backed recruitment, selection, training, and staff wellbeing policies and programmes that help to reduce the impact of burnout in the humanitarian aid sector. / Psychology / D. Phil. (Consulting Psychology)
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Burnout, work engagement and sense of coherence in female academics at two tertiary education institutions in South AfricaBezuidenhout, Adéle 11 1900 (has links)
Female academics in higher education institutions face numerous challenges
in the continuously ch~nging landscape of South African Higher Education.
Numerous mergers between different institutions, increasing job demands,
ever increasing class sizes and the unique demands of role conflict, inherent
to the female role, contribute to the manifestation of stress and burnout (80)
in this population group.
The research is conducted from a salutogenic paradigm, seeking to find ways
of avoiding the negative consequences of 80 and contributing towards the
positive experience of Work Engagement (WE) for the female academic. The
research also explores the effect of the individual academics' Sense of
Cohrence (SOC) on the experience of BO and WE.
The research is quantitative in nature. A psychometric instrument was sent to
all the permanently employed female academics employed by Unisa and TUT,
measuring their levels of 80, WE and SOC. The completed questionnaires
were statisticaily analysed.
The findings included average levels of 80, with definite signs that the
experience of 80 is on the increase. The Cy sub-dimension of BO showed
increased levels. The WE scores of the female academics were just above
average. The SOC scores of the female academics were low.
The main recommendations were that University management need to take
cognisance of the symptoms of BO that are present in this population.
Strategies need to be put in place to address these issues and the experience
of WE need to be treasured and grown through definite actions from
Management. Female academics also need to take personal responsibility for
their own wellness and act on the initial signs of 80, rather than dismissing it
as mere tiredness or lack of energy. There are also a number of
recommendations on actions to be taken to experience WE in the academic
work that the population undertake on a daily basis / Industrial and Organizational Psychology / D.Litt. et Phil. (Industrial & Organizational psychology)
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Bestuur van organisatoriese stressors en stres by welsynsorganisasiesHanekom, Harriet January 2011 (has links)
Afrikaans text / Die doel van die navorsingstudie was om die voorkoms en hantering van stressors
en stres by welsynsorganisasies in die Boland streek te ondersoek ten einde
aanbevelings aan die Bestuur van welsynsorganisasies te maak met die oog op
voorkoming en vermindering van stres in die werksplek. Vyftien (15)
welsynsorganisasies en agtien (18) maatskaplikewerkbestuurders in die Boland
streek is by die ondersoek betrek. Slegs veertien (14) maatskaplikewerkbestuurders
het aan die ondersoek deelgeneem. Die navorsingsproses is deur kwantitatiewe
navorsing gerig en die navorsinginligting is met behulp van literatuurstudie en ‘n
gestruktureerde vraelys bekom.
Na aanleiding van die empiriese ondersoek is die gevolgtrekking gemaak dat
Maatskaplikewerkbestuurders in die Boland streek werkstres ervaar en dat die
meeste privaat-; en staatswelsynsorganisasies nie oor programme vir die
voorkoming van stres beskik nie. Daar word aanbeveel dat die Bestuur van
welsynsorganisasies die verantwoordelikheid moet neem om stres in die werksplek
te bestuur deur die daarstelling van stres voorkomingstrategieë. / The purpose of this research study was to investigate the occurrence of stressors
and stress in the private-; as well as government welfare organisation in the Boland
region and to make recommendations to the Management of welfare organisations
regarding the prevention and decrease of stress in the workplace. Fifteen (15)
welfare organisations with eighteen (18) social work managers were approached, but
only fourteen (14) participated in the investigation. The research process was
directed by quantitative research and research information being obtained through
literature study and a structured questionnaire.
With reference to the empirical study, it was established that social workers in the
Boland region experience stress in the workplace and most of the welfare
organisations do not have stress prevention programmes available for social work
personnel. It is recommended that the Management of welfare organisations
institute stress management programmes with the focus on management of stress
through stress prevention strategies. / Social Work / M.A. (SS)
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Burnout, coping and sense of coherence in an engineering organisationViljoen, Alana 09 May 2013 (has links)
Burnout can occur in any occupation and is a risk in the modern world of work. The objective of the study was to investigate how burnout, coping and sense of coherence are related and influence each other in an engineering environment. A Cross-sectional survey design was used in this descriptive study. The convenience sample consisted of 118 engineers and scientists at various levels in a global engineering organisation that is based in South Africa.
The Maslach Burnout Inventory (MBI), Coping Orientations to the Problems Experienced (COPE) and Sense of Coherence (SOC) questionnaires were administered for this quantitative study. A theoretical relationship was proved by means of a literature study and an empirical relationship proved that there is indeed a relationship between the constructs and that focus and venting of emotions as well as SOC are predictors of emotional exhaustion and cynicism. SOC also proved to be a predictor of professional efficacy. / Industrial and Organisational Psychology / M.A. (Industrial and Organisational Psychology)
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Stressimptomatologie by nooddienspersoneel / Stress symptomatology among emergency service staffOosthuizen, Marinda 11 1900 (has links)
Text in Afrikaans / Die studie fokus op die effek van krisiswerk op die helper in terme van stres, die uitbrandingsindroom en posttraumatiese stresversteuring (PTSV). Salutogeniese konstrukte as moderatorveranderlikes in die stres-siekte-verhouding word ook ondersoek. 'n Beskikbaarheidsteekproef van 52 ambulansmanne en 52 kontrolegroepwerkers is verkry. Biografiese, koherensie-, uitbrandings-, PTSV- en stresvraelyste is ingevul en statisties verwerk. Resultate dui daarop dat ambulansmanne hul werk as buitengewoon stresvol beleef en dat
meer ambulansmanne diagnoseerbare PTSV vertoon. Daar blyk geen verskil tussen die twee groepe te wees nie met betrekking tot die voorkoms van uitbranding en streservaring. 'n Negatiewe verband tussen koherensiebelewing en die voorkoms van stressimptome en uitbranding is verkry. Ambulansmanne het 'n buitengewoon stresvolle werk en vertoon meer simptome van stresversteurings as mense in ander beroepe. Aanbevelings word gedoen oor hoe om die negatiewe konsekwensies van stres te verminder. / The study focuses on the effect of crisis work on the assistant in terms of stress, the burnout syndrome and post-traumatic stress disorder (PTSD). Salutogenic constructs as moderator variables in the stress-illness relationship are also investigated. An availability sample of 52 ambulancemen and 52 control group workers was obtained. Biographic, coherence, burnout, PTSD and stress questionnaires were completed and statistically processed. Results indicate that ambulancemen experience their work as exceptionally stressful and that
more Ambulancemen display diagnosable PTSD. There appears to be no difference between the two groups in respect of the incidence of burnout and experience of stress. A negative connection between the experience of coherence and the incidence of stress symptoms and burnout was obtained. Ambulancemen have an exceptionally stressful job and display more symptoms of stress disorders. Recommendations are made on how to reduce the negative consequences of stress. / Industrial and Organisational Psychology / M. Com. (Bedryfsielkunde)
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A salutogenic perspective of burnout in the nursing professionDe Wet, Charl Francois 11 1900 (has links)
The research has worked towards the general aim of generating a synthesis of burnout in the nursing profession, and also towards coming to a synthesis of burnout in nursing from the perspective of the salutogenic paradigm. Existing knowledge from the literature has been consolidated and integrated, and 'new knowledge' of the phenomenological experience of the causes and symptoms of burnout and how nurses stay healthy, were presented. Firstly was discovered that burnout, over time is caused by various factors that are individual and personal and therefore not easily discovered by other than the phenomenological method, where the life world of each individual is described. Secondly, the study ofthe strengths that nurses exhibit in order to manage the tension and stress in their lives and not to succumb to illness, proved to be a sound and descriptive paradigm
with great utilisation possibilities. Three answers to the salutogenic question, namely sense of coherence, hardiness and learned resourcefulness were presented in great detail. Thirdly, it was stated that the individual nurses and the nursing practice in general be made aware of: (1) the existence of burnout, (2) the contributing factors to burnout, (3) the various manifestations ofburnout at work and in the organisation, and (4) the coping strategies available to counter this problem in a positive and salutogenic manner. The phenomenological results of
this research revealed a number of issues that have implications for both the prevention and treatment of burnout in nurses. The results especially established how nurses can operationalise their inherent salutogenic qualities. Specific salutogenic coping strategies emerged via the respondents. The research took a broad view of personality in health research. It studied the psychological processes underlying the observed connections between psychological variables and health outcomes. In order to study the operationalisation of these processes, a phenomenological, person-based approach was followed. They study focussed on health phenomena and the individual nurse was retained as the unit of analysis. This approach represented a movement away from a fragmented science, infatuated with technology and linked to a singular epistemology, towards a focus on the process and dynamics of personal experience. / Psychology / D. Litt. et Phil. (Psychology)
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