The Czech Republic's care system for unaccompanied minors rests on a solid legal framework. However, it is essential to ensure that the common practice reflects the law, and that unaccompanied minors (further referred to as UAMs) are provided with sufficient care. It is obvious that the Facility for Children of Foreign Nationals - Permon, is still far from ideal. In general, unaccompanied minors should not be traumatized by living together with children who suffer from behaviour disorders, nor should they live in isolated environment. It is vital to consider the qualities of the personnel who work with the target group and their language skills. It is further necessary to provide unaccompanied minors with an early psychotherapeutic care in order to avoid their later hospitalizations in psychiatric hospitals. In addition, UAMs should also attend intensive courses of the Czech language so that they can fully integrate into a Czech school as early as possible. It also emerged that a legal regulation which would govern age tests in all resorts is necessary. Therefore, a new concept of how UAMs should be integrated into the Czech society is needed.

[pt] O BNDES é, desde 1952, o principal provedor de financiamentos de longo prazo para investimentos na economia brasileira. Ao financiar projetos de seus clientes, o banco tem como objetivo promover o desenvolvimento do país. Neste processo, é fundamental selecionar, além dos melhores projetos, os clientes mais capacitados para executá-los, procurando então desenvolver um relacionamento com eles que garanta o sucesso dos projetos e a maximização dos impactos positivos para o país. O objetivo desta dissertação é analisar o ciclo de relacionamento com clientes no BNDES, utilizando como parâmetro as práticas preconizadas pelo Marketing de Relacionamento. Para esta análise, foi conduzida uma pesquisa qualitativa por meio de entrevistas em profundidade com quinze executivos do BNDES. As entrevistas foram integralmente gravadas e compiladas, sendo então identificadas problemáticas e temáticas vinculadas ao relacionamento do banco com seus clientes. Por fim, as problemáticas foram distribuídas pelo modelo de ciclo de relacionamento proposto por Stone, Woodcock e Machtynger (2001) e confrontadas com a teoria do Marketing de Relacionamento. A pesquisa revelou os hiatos entre a condução do relacionamento com clientes no BNDES e as práticas e conceitos preconizados pelos teóricos, assim como as possíveis conseqüências destes hiatos para a eficácia e eficiência na consecução dos objetivos estratégicos do banco. / [en] Since 1952, BNDES has been the leading provider of long-term funding for investments in the Brazilian economy, with the objective of promoting the country’s development. To maximize these effects, it is essential for the bank to manage relationships with the customers that will carry out the selected projects. This study aims to analyze the customer relationship cycle in BNDES, comparing the bank’s practices with the insights provided by the Relationship Marketing Theory. For this analysis, a qualitative research was conducted, by means of interviews with thirteen BNDES executives. These interviews were recorded, compiled and analyzed, allowing the identification of the main issues related to the bank s relationship with customers. Finally, these issues were distributed by the relationship cycle model proposed by Stone, Woodcock and Machtynger (2001) and confronted with the insights provided by the Relationship Marketing Theory. The analysis revealed the gaps between the relationship practices in BNDES and the concepts advocated by Relationship Marketing Theory and also identified the main reasons for their existence.

Étonnamment méconnues du grand public et de nombreux avocats, qu’elles ont pourtant vocation à servir, les caisses de règlements pécuniaires des avocats (CARPA) sont indissociables du paysage juridique et judiciaire français. Créées au milieu du siècle dernier pour contrôler la comptabilité des avocats auxquels les pouvoirs publics venaient de donner le droit de manier des fonds au nom et pour le compte de leurs clients, puis autorisées à mener une activité spéculative pour financer leur fonctionnement, les CARPA sont par ailleurs devenues gestionnaires de fonds publics affectés à la rétribution des avocats prenant en charge des missions d’aide juridique. D’une efficacité certaine, les caisses n’en sont pas moins confrontées à de multiples défis et à une relative incertitude quant à leur avenir. L’évolution de la criminalité économique et financière, l’inefficacité du service public de l’accès à la justice, la baisse du rendement de leur activité spéculative et les perspectives de réformes les concernant pourraient effectivement menacés la pérennité du concept CARPA jusque dans ses fondements. Émanations des ordres qui les ont institués, symboles de discipline, de probité et de rigueur, les CARPA œuvrent dans l’intérêt de la profession d’avocat, des valeurs que celle-ci défend et de l’intérêt général. Les caisses de règlements pécuniaires n’ayant jamais fait l’objet d’une étude d’ensemble, leur évolution passée et à venir impose de faire un état de lieu de leur statut juridique en droit positif avant de formuler des propositions qui pourraient en accroître l’efficience en droit prospectif. / Surprisingly unknown to the general public and many lawyers, despite being intended to serve them; the Special Lawyers’ Litigation Fund's (CARPA) are inextricable from the French legal and judicial landscape. The CARPA’s were created in the middle of last century to inspect the accounts of the lawyers who had just been given the right, by the government, to manage funds in the name and on behalf of their clients. They have since then been allowed to conduct speculative activity to finance their operations. The CARPA’s have, furthermore, become managers of the public funds allocated towards the remuneration of the lawyers that support the legal aid mission. Of an unquestionable efficiency, the CARPA’s are none the less facing multiple challenges and suffer from a relative uncertainty regarding their future. The evolution of economic and financial crimes, the effectiveness of the public service guaranteeing access to justice, as well as declining returns from their speculative activity and the prospect of reforms could actually threaten to shake the concept of CARPA’s to its very core. Emanations of the orders that set them up as symbols of discipline, probity and rigor, the CARPA’s work in the interest of the legal profession, the values that it stands for and of the general interest. The Special Lawyers’ Litigation Fund never having been the object of a comprehensive study, their past and future evolution dictates that we analyze their legal status within positive law before formulating proposals that could improve their efficiency in prospective law.

Dagens konkurrenskraftiga arbetsmarknad har lett till att företag snabbt anpassar sig till förändringar i dynamiska miljöer. Projekt som arbetsform har blivit allt vanligare i verksamheter. Till varje projekt tilldelas en projektledare för att driva projektet. På grund av brist på personal anlitar organisationer konsulter som exempelvis projektledare, för att analysera och lösa specifika problem samt driva projekt. Studiens syfte är att undersöka vilka utmaningar uthyrda projektledare upplever. För att besvara undersökningens frågeställning och syfte har en kvalitativ metod använts. Genom semistrutkurerade intervjuer med tio olika uthyrda projektledare inom ett tekniskt konsultföretag utreds vilka utmaningar de upplever. Intervjuerna har därefter analyserats med hjälp av en tematisk analys och relevanta teman har identifierats. Undersökningen har visat att utmaningar som tekniska uthyrda projektledare upplever handlar om begränsad handlingsförmåga, där struktur, befogenheter, tillgång till budget samt rätt resurser, förhindrar uthyrda projektledare att utföra sitt arbete och driva ett projekt. Andra utmaningar som upplevs gäller identitetskris och känslan av tillhörighet, där tillhörighet till konsultföretaget och kundföretaget samt skillnaderna mellan uthyrda projektledare och anställda, inte har stor påverkan på projektledningen i sig utan inverkar på projektledaren som individ. / Today's competitive labor market has led companies to swiftly adapt to changes in dynamic environments. Projects such as work methods have become increasingly common in businesses. Each project is assigned a project manager to manage the project. Due to a lack of staff, organizations employ consultants such as project managers, to analyze and solve specific problems and manage projects. The purpose of the study is to investigate the challenges experienced by the consultant project manager. In order to answer the main question and the purpose of the study, a qualitative method has been used. Through interviews with ten different consultant project managers within a technical consulting company, the challenges they are experiencing investigated. The interviews have been analyzed by using a thematic analysis and relevant themes have been identified. The study has shown that challenges experienced by technical consultant project managers are about limited ability to act, where structure, authority, access to budget and the right resources prevent consultant project managers from carrying out their work and manage a project. Other challenges are about identity crises and the feeling of belonging, where relationship to the consulting company and the clients, as well as the differences between consultant project managers and employees, do not have a major impact on the project management itself, but affect the project manager as an individual.

The aim of our study was to further investigate how power dynamics affect knowledge sharing through the perspective of consultants and within their relationships with clients. More specifically, we are hoping to better understand how consultants’ perceived power dynamics affect their collaboration with their clients and how they share their expertise. We have chosen to conduct a qualitative study with and have semi-structured interviews with consultants. According to our findings, the two concepts are highly connected since power and knowledge seem to be inseparable. Looking through the different consultants’ and clients’ relationships, this study reveals the existence of mutual dependencies and imbalances which affect the movement of knowledge as an outcome of the working process. The presence of collaboration is evident in our results and the existing resistance that clients show appears to facilitate knowledge sharing. Providing different examples of collaboration by the consultants, we argue that power dynamics evolve differently in different relations between the two main actors of the study and either work as an obstacle or facilitate the exchange of information, expertise, skills and know-how.

Thesis advisor: Lisa A. Goodman / Those in poverty face myriad stressors, traumatic events, and ongoing hardships; and not surprisingly, struggle with a range of mental health issues. Yet, they are less likely to access mental health services than their middle-income counterparts, and when they do, they are more likely to drop out of treatment prematurely. Although researchers have found that when interventions are tailored to address poverty-related stressors outcomes are dramatically improved, the perspectives of those providing such treatment is rarely described. This qualitative descriptive study of twelve experienced psychologists working with clients in poverty aimed to fill this gap. The study explored the extent to which psychologists develop unique practices for working with low-income clients, as well as the personal and contextual factors that support or hinder these efforts. Findings can be distilled into three categories: Practices unique to working with low-income clients include strategies for addressing power dynamics, managing boundaries, and addressing external stressors as part of the therapeutic process. Therapist attributes key to working with low-income clients include possessing a values-based commitment to working with marginalized groups; possessing experience with, knowledge of, and empathy for the realities of living in poverty; possessing a high degree of self-awareness related to poverty; and possessing a willingness to be deeply affected by the work and cope with negative feelings. Contextual obstacles to working with low-income clients include agency-level and social service system-level challenges. Perhaps the most striking finding was participants' understanding of how conceptualizations of appropriate boundaries need to change in the context of work with this population. Many participants described, for example, giving food to their clients when they were hungry or giving them small amounts of money to help them take care of their most basic needs. The discussion section explores these findings in the context of ecological and feminist theoretical models and current research and describes the implications of the results for research, training, and practice. / Thesis (PhD) — Boston College, 2014. / Submitted to: Boston College. Lynch School of Education. / Discipline: Counseling, Developmental and Educational Psychology.

Made available in DSpace on 2016-04-28T20:39:28Z (GMT). No. of bitstreams: 1 Andreia.pdf: 455317 bytes, checksum: 33a6bdb2c3dcf36ecd926f7758cba808 (MD5) Previous issue date: 2007-05-29 / This study s objective is to discuss the meanings and therapeutic setting configuration for pentecostal evangelical clients whose choice for a psychologist is the condition of being from the same religion they are. To better understand this phenomenon, a qualitative research was made with a case study and analysed through the phenomenological perspective. The person whose case was used was a clinical patient, treated by the cognitive therapy, and the main condition to participate in this study was to be an active pentecostal evangelical. A direct interview was made about the reasons for this choice, and complemented by her therapeutic history. The analyses of the interview and patients history led us to reflect about the consequences of this choice in the therapeutic setting. This study demonstrated that the search for a psychologist from the patient s same religion is the patient s search to try to guarantee the same interpretation universe, and at the same time avoid questions about his or hers presumptions and beliefs, and also noted exaggerated fantasies related to the power given to the psychological professional. We were also able to see the unpreparedness of some psychologists to work this matter. This work conclusion´s points to the possible relation between Religion and Psychology in the clinical practice, always considering the necessary care and precautions / A partir da observação de que clientes evangélicos pentecostais tendem a procurar psicólogos da mesma religião, este estudo visa compreender os sentidos desta escolha e seus efeitos na configuração do setting terapêutico. Para chegar a uma possível compreensão deste fenômeno, realizou-se uma pesquisa qualitativa de cunho fenomenológico, valendo-se de conceitos e propostas da abordagem Cognitiva Comportamental. O caso escolhido para o estudo foi o de uma pessoa atendida em Terapia Cognitiva Comportamental e que teve como condição para escolha do psicólogo o fato dele pertencer e praticar a religião evangélica pentecostal. Foi realizada uma entrevista sobre as razões dessa escolha, complementada por um relato de seu processo terapêutico. A análise da entrevista, e o relato permitiram desenvolver uma reflexão sobre os efeitos dessa escolha na definição do setting terapêutico. O trabalho permitiu evidenciar que a busca por um psicólogo da mesma religião busca garantir um mesmo universo de interpretação, observando-se fantasias exacerbadas em relação ao poder atribuído ao trabalho do profissional. Aponta, também, para o despreparo dos psicólogos em lidar com estas questões. O trabalho demonstra que é possível o diálogo entre os campos de Psicologia e Religião na clínica, guardados os devidos cuidados e precauções

A adoção do marketing na estratégia da organização encontra grande repercussão na literatura da Administração. Dentre as estratégias, a orientação para o mercado tem-se apresentado como uma forma da organização fazer frente a mercados cada vez mais competitivos. Diversas pesquisas tem demonstrado a associação da orientação para o mercado, com performances empresariais positivas, além de promover a entrega de valores superiores para seus clientes. Esta pesquisa aborda a verificação da existência de elementos e antecedentes que apontem para uma orientação para o mercado na Sicredi Sul SC, que é uma cooperativa de crédito com mais de 16 mil associados, com atuação em 9 municípios no sul do estado de Santa Catarina. Para a viabilização da pesquisa foi realizado um estudo exploratório e utilizada, como base para orientação das entrevistas, a escala MARKOR, elaborada por Kohli, Jaworski e Kumar (1993). Assim, utilizando esta escala como guia, foram realizadas 23 entrevistas, incluindo o presidente do conselho de administração, a diretoria executiva a gerência regional, assessores, gerentes gerais e administrativos das agências da cooperativa, entre os meses de maio e junho de 2017. As respostas apontaram que a Sicredi Sul SC apresenta, ainda que de forma moderada, algumas evidências de orientação para o mercado. A geração de inteligência foi o item que se destacou positivamente, já a disseminação das informações e a resposta apresentaram necessidades de avanços. Quando analisados os antecedentes para a orientação para o mercado identificou-se a oportunidade da criação de um plano de marketing que coloque a Orientação para o Mercado no centro da estratégia para que este conceito seja incorporado na cultura da cooperativa pesquisada e possibilite gerar um valor superior a seus associados. / The adoption of marketing in the strategy of the organization finds great repercussion in the administration literature. Among the strategies, the market orientation has been presented as a way to the organization face increasingly competitive markets. Several researches have demonstrated the association of market orientation with positive business performances, as well as promoting the delivery of superior values to its clients. This research aims to verify the existence of such elements and antecedents in Sicredi Sul SC, which is a credit cooperative with more than 16 thousand associates working in 9 municipalities in the south of Santa Catarina state. In this research, an exploratory study was carried out and used as a basis for the orientation of the MARKOR interviews, elaborated by Kohli, Jaworski and Kumar (1993). Thus, using this scale as a guide, 23 interviews were conducted between May and June 2017. It was interviewed the chairman of the board of directors, the regional management executive board, advisors, general and administrative managers of the cooperative agencies. Responses pointed out that Sicredi Sul SC presents an average level of market orientation, highlighting its capacity to generate market information and having to improve in the dissemination and response to the market. When analyzing the antecedents of market orientation, the opportunity was identified to the creation of a marketing plan that places market orientation at the center of the strategy, so this concept can be incorporated into the culture of the studied cooperative and allowing to generate a higher value to its associates.

Cette recherche porte sur le lien entre les actions en RSE, l’évaluation de la marque et les intentions comportementales des consommateurs. Nous proposons que le lien entre RSE et évaluation de la marque est fonction de la pertinence de ces actions pour le consommateur. En d’autres termes, les actions en RSE ont une plus grande influence sur l’évaluation de la marque lorsqu’elles sont en cohérence avec le consommateur. Une étude empirique auprès de trois échantillons différents de consommateurs au Mali montre que les actions en RSE influencent bien l’évaluation de la marque (notoriété, image, crédibilité) et les intentions comportementales. Le lien entre les actions en RSE et la marque est partiellement modéré par des variables socio-démographiques et psychographiques telles que la prédisposition du consommateur à rétribuer des comportements éthiques. / This research deals with the relationship between corporate social responsibility actions,consumer brand evaluations, and behavioral intentions. We suggest that the link between CSR and brand evaluation depends upon the relevance of CSR actions for the consumer. In other words, CSR initiatives have a larger influence on brand evaluation when they areconsistent with the consumer opinions. An empirical study using three samples of different consumers in Mali shows that CSR actions do influence brand evaluations (brandawareness, image and credibility) and behavioral intentions. The link between CSR actionsand brand evaluation is partially moderated by sociodemographics and psychographics such as consumers’ willingness to compensate ethical behaviors.

Made available in DSpace on 2016-04-28T20:19:17Z (GMT). No. of bitstreams: 1 2006- Daniele de Moura Figueiredo.pdf: 679555 bytes, checksum: eac7ca6365b25cee08b5f3fe7ef8b480 (MD5) Previous issue date: 2006-08-28 / Research work that deals with Relationship Marketing as a fundamental part of competitive strategy in the corporate market, considering the effectiveness of the usage of technological information tools for its viability. The study used as its focus is the Canal Cliente, the ecommerce site of the biggest company in Brazil, Petr?leo Brasileiro S.A. Petrobras. According to literature, among all technological tools, the Internet is the best ambient and the kind of media that best provides a direct channel in real time and very convenient. The case study shows the history of the company, the evolution and spreading process of the Relationship Marketing culture within the organization, the development of the Internet services, the usage of the technological tools to support its model and the other marketing actions that have been used by the company. The research results shows how Petrobras manages the individual relationship with their main clients, offering convenience, personalization, flexibility, control and support, diminishing operational costs by cutting the bureaucratic processes focusing their sales staff in adding value to the relationship process. / Trabalho de pesquisa que trata o Marketing de Relacionamento como parte fundamental da estrat?gia competitiva no mercado corporativo construindo sua viabilidade atrav?s do uso de ferramentas de tecnologias de informa??o, tomando como objeto de an?lise o Canal Cliente, que ? o site de com?rcio eletr?nico da maior empresa do pa?s, a Petr?leo Brasileiro S.A. - Petrobras. E, conforme a literatura, entre todas as ferramentas tecnol?gicas, a Internet ? o ambiente e o tipo de m?dia que melhor proporciona um canal direto de comunica??o, em tempo real e conveniente. O estudo de caso procura apresentar o hist?rico da empresa, a evolu??o e dissemina??o da cultura de Marketing de Relacionamento na organiza??o, a amplia??o dos servi?os no ambiente de Internet, a utiliza??o da ferramenta tecnol?gica para dar sustenta??o ao seu modelo e as demais a??es de marketing que est?o sendo promovidas pela empresa. O resultado da an?lise mostra como a Petrobras gerencia o relacionamento individual com seus principais clientes, oferecendo conveni?ncia, personaliza??o, flexibilidade, controle e suporte, diminuindo custos operacionais com o corte de processos burocr?ticos e liberando sua for?a de vendas para se focar em tarefas que aprofundem e agreguem real valor ao relacionamento.