La cybercriminalité, évolue dans un contexte ouest africain au départ, fortement marqué par une absence totale de législations capables de dissuader les cybercriminels. Sensibles aux menaces de cette criminalité pour leur image, développement et sécurité, les États de la Communauté Économique des États d'Afrique d l'Ouest (CEDEAO) ont adopté une Directive pour inciter à la mise en place de cadres nationaux de lutte contre la cybercriminalité. Malgré cette volonté communautaire, seulement, quelques États ont adopté une législation pour régir ces infractions. Des défis restent à relever au niveau de l'adoption de législations par certains États, la formation des acteurs de mise en œuvre des lois pénales, la modernisation des méthode de recherche des preuves. Les actions communes de lutte aussi bien au niveau du droit pénal de fond que de forme restent des voie privilégiées de lutte contre les cybercrimes dans la région ouest africaine. / Cybercrime evolves in a West African context, initially marked by a total absence of legislation capable of deterring cybercriminals. Faced with threats to their image, development and security, the States of the Economic Community of We African States (ECOWAS) subsequently adopted a Directive to encourage the setting up of national anti-Cybercrime legislation However, only a few states have enacted legislation to regulate cybercrimes. Therefore, there remain some Challenges wi regard to the adoption of anti-cybercrime legislations by ECOWAS member States. Other challenges are related to the training actors involved in the implementation of criminal laws and the modernization of methods in the search for evidence in cybercrime cases. Joint actions of ECOWAS member-states are preferred ways of fighting cybercrime in the West African region from the perspective of criminal Law.

United Nation's (UN) millennium development goal number three is aimed at eliminating gender inequality and empowering women. Gender-based violence is recognised as a global public health and human rights problem that leads to high rates of morbidity and mortality, including sexually transmitted infections, depression, post-traumatic stress disorder, substance dependence and suicide. In responding to this international public health and human rights concern, the South African government has adopted numerous public health communication strategies to highlight the plight of women and children. One of the campaigns that are conducted in South Africa is the 16 Days of Activism for No Violence Against Women and Children (16 Days of Activism Campaign). This campaign was introduced in 1999 but the literature review reveals that to date, no studies have focused on its evaluation. As such, the purpose of this study is to evaluate the 16 Days of Activism Campaign with special reference to the Soshanguve community in Gauteng province. This study builds on two theories, namely the excellence theory and the diffusion of innovation theory. Mixed research methods (also called triangulation) was used whereby in-depth interviews were conducted with representatives from the Government Communication and Information System and the Department of Women, Children and People with Disability to establish the promotion strategies used in the campaign and the methods used to assess the effectiveness of the campaign. Furthermore, a self-administered questionnaire survey was conducted within the Soshanguve community to evaluate the promotion strategies and assess the impact of the campaign.This study revealed a high level of reliance on the television, radio and newspapers in the communication strategies. Both government departments acknowledged that they do not have a tool to evaluate the effectiveness of the campaign from the receivers‟ perspective. The Soshanguve community felt that in essence the campaign is relevant but not on time. The residents viewed the study as an important part of creating awareness about the campaign and they believed the campaign helped them to know what to do when faced with gender-based violence so that they can assist those who are affected by it.

Made available in DSpace on 2016-08-03T12:30:36Z (GMT). No. of bitstreams: 1 CAPA.pdf: 6587 bytes, checksum: 2b1e4893b77f4a03ffa888fb1f5d6d23 (MD5) Previous issue date: 2007-08-14 / The scientific researcher needs necessary information, in skillful time for conclusion of its works. With the advent of the INTERNET, the process of on-line communication, man x machine, mediated for the search mechanisms, became, simultaneously, an aid and a difficulty in the process of recovery of information. The researcher had that to adapt it the way to operate of the INTERNET and included knowledge of idiomatic differences, of terminology, beyond using instruments that supply parameters to it to get greater relevancy and relevance in the data. The use of intelligent agents for improvement of results and the reduction of semantic noises have been pointed as solutions with respect to increase of the precision in the result of the searches. The exploratory study of cases carried through it analyzes on-line research from the theory of the information and considers two forms to optimize the comunicacional process with sights to the relevancy and relevance of the gotten data: the first one suggests the application of algorithms that use mediating the controlled vocabulary as of the communication process using itself of the describers for on-line recovery. , and second the importance of the intelligent agents in the process of man-machine communication stands out.(AU) / O pesquisador científico necessita de informações precisas, em tempo hábil para conclusão de seus trabalhos. Com o advento da INTERNET, o processo de comunicação em linha, homem x máquina, mediado pelos mecanismos de busca, tornou-se, simultaneamente, um auxílio e uma dificuldade no processo de recuperação de informações. O pesquisador teve que adaptar-se ao modo de operar da INTERNET e incluiu conhecimentos de diferenças idiomáticas, de terminologia, além de utilizar instrumentos que lhe forneçam parâmetros para obter maior pertinência e relevância nos dados. O uso de agentes inteligentes para melhoria de resultados e a diminuição de ruídos semânticos têm sido apontados como soluções para aumento da precisão no resultado das buscas. O estudo de casos exploratório realizado analisa a pesquisa em linha a partir da teoria da informação e propõe duas formas de otimizar o processo comunicacional com vistas à pertinência e relevância dos dados obtidos: a primeira sugere a aplicação de algoritmos que utilizem o vocabulário controlado como mediador do processo de comunicação utilizando-se dos descritores para recuperação em linha. , e a segunda ressalta a importância dos agentes inteligentes no processo de comunicação homem-máquina.(AU)

Submitted by Valdinei Souza (neisouza@hotmail.com) on 2016-06-09T19:04:20Z No. of bitstreams: 1 Tese samir PPGCI-UFBA 2015.pdf: 2795422 bytes, checksum: c49272e1d5617119d0a5e60e2b0950b9 (MD5) / Approved for entry into archive by Urania Araujo (urania@ufba.br) on 2016-06-20T18:49:34Z (GMT) No. of bitstreams: 1 Tese samir PPGCI-UFBA 2015.pdf: 2795422 bytes, checksum: c49272e1d5617119d0a5e60e2b0950b9 (MD5) / Made available in DSpace on 2016-06-20T18:49:34Z (GMT). No. of bitstreams: 1 Tese samir PPGCI-UFBA 2015.pdf: 2795422 bytes, checksum: c49272e1d5617119d0a5e60e2b0950b9 (MD5) / Objetivo Geral - Propõe-se analisar o poder organizacional em Unidades de Informação sob a perspectiva política da Administração. Objetivos Específicos - Mensura a liderança em unidades de informação, identificando quaisos estilos de funcionamento de liderança organizacional (individualista, afiliativo,empreendedor ou um estilo de funcionamento de liderança burocrático). Mensura o poder da estrutura/cargo/autoridade, identificando quais as bases estruturais de poder (base estruturalde poder legítimo; de coerção; de recompensa; e base estrutural de poder de perícia). Mensura o conflito/retaliação, identificando quais os fatores que podem gerar o conflito/retaliação pelo não acesso ao poder organizacional (fator de conflito/retaliação afetivo e fator de conflito/retaliação conativo). Mensura a comunicação/informação entre membros das equipes de trabalho em Unidades de Informação, identificando a existência de interdependência detarefas e interdependência de resultados entre os membros das equipes. Metodologia - Trata-se de um estudo que apresenta resultados em mais de uma unidade de informação que são separados sem correlações entre si. Os contornos foram buscados emreferências tanto da área da Ciência da Informação quanto da Ciência da Administração para embasar os temas componentes da perspectiva política que tem o foco na análise do poderorganizacional em unidades de informação. Questionários para a análise do poder organizacional foram aplicados a uma amostra de 4 bibliotecarios-chefe das Bibliotecas Universitárias (BUs) do Sistema de Bibliotecas da Universidade Federal da Bahia(SIBI/UFBA) e a 4 coordenadores do Arquivo Público do Estado da Bahia (APEB), gerando resultados para cada uma delas. Estes resultados, que são apresentados e discutidos em separado, apontaram algumas fragilidades tanto no SIBI/UFBA quanto no APEB em relaçãoao poder organizacional. Conclusões - Conclui-se para as BUs do SIBI/UFBA que estas possuem um poder mais centrado no cargo, através do exercício da autoridade, e menos distribuído pelos membros das equipes de trabalho porque a análise dos elementos constituintes do poder organizacional indica um exercício de poder mais pautado na estrutura/cargo/autoridade do que nos princípios de liderança, embora haja um significativo potencial para a liderança, com grande potencial de conflito/retaliação afetivo (alto grau de insatisfação), mas isso não compromete o alcance de resultados por haver um alto grau de interdependência de tarefas e resultados pela existência de uma omunicação/informação transparente entre os membros das equipes de trabalho. Conclui-se para o APEB que este possui um poder mais centrado no cargo, através do exercício da autoridade, e menos distribuído pelos membros das equipes de trabalho. Nesta instituição, a análise dos elementos constituintes do poder organizacional indica um exercício de poder mais pautado na estrutura/cargo/autoridade do que nos princípios de liderança, com potenciais conflitos/retaliação de cunho afetivo (insatisfações latentes) e baixo grau de alcance de tarefas e resultados pela existência de uma comunicação restrita da informação entre membros das equipes de trabalho. Estas fragilidades, mais do que pontos fracos, são oportunidades de aprimoramento da gestão das unidades de informação estudadas, e é isso que o presente trabalho demonstra, ou seja, que ações de melhoria na liderança, na estrutura de poder, no conflito organizacional e na comunicação/informação entre os membros das equipes de trabalho podem, de fato, conduzir a uma maior eficiência na gestão. / ABSTRACT General Objective - The overall objective of this thesis is to analyze the organizational power in Information Units under the political perspective of Management Science. Specific Objectives - The following specific objectives we have: a) Measure the leadership in Information Units, identifying the organization's operating styles (individualistic, affiliative, entrepreneur or a bureaucratic leadership style of functioning); b) Measure the power of structure /function / authority, identifying the structural bases of power (structural basis of legitimate power, coercion, reward, and structural basis of skill power); c) Measure the conflict / retaliation, identifying the factors that may cause the conflict / retaliation for no access to organizational power (affective conflict factor or conative conflict factor) and d) Measuring the communication / information among members of work teams in Information Units, identifying the existence of interdependence in the tasks and interdependence of results between team members. Methodology - This research is a multiple case study to present results in more than one unit of information, results that are separated without correlations with each other. The contours were sought in Information Science and Management Science references to support the policy perspective component themes that has the focus on the analysis of organizational power in information units.Questionnaires for the analysis of organizational power were applied to 4 librarians chief of the University Libraries (BUs) of the Library System of the Federal University of Bahia (SIBI / UFBA) and to 4 coordinators of the Public Archives of the State of Bahia (APEB), generating results for each of them. These results, which are presented and discussed separately, pointed out some weaknesses in the SIBI / UFBA and APEB in relation to organizational power. Conclusions - It is concluded that the University Libraries of the Federal University of Bahia Library System (SIBI/UFBA) have an organizational power more focused on the head, through the exercise of authority, and less distributed by members of work teams because power analysis organizational indicates a exercise of power more guided to the structure / function / authority than in the principles of leadership, although SIBI/UFBA has significant potential for leadership, with great potential for conflicts of affective nature (high degree of dissatisfaction), but it does not compromise the achievement of results, because there is in the SIBI/UFBA a high degree of interdependence in the execution of operations and in achieving results because there is a transparent communication and information among members of work teams. It concludes that the Public Archives of the State of Bahia (APEB) has a more focused organizational power in head, through the exercise of authority, and less distributed by members of work teams because the analysis of organizational power indicates the power of exercise more founded on the structure/function/ authority than in the principles of leadership, with potential conflicts of affective nature (latent dissatisfaction) and low degree of execution of operations and in achieving results, because there is in the APEB a restricted communication of information between members of teams work. These weaknesses, rather than weaknesses are opportunities for improvement of the management of these information units, and that's what this paper demonstrates, that improvement actions in the lead, actions to improve the distribution of positions in the hierarchical structure, improvement actions to resolve organizational conflicts and actions to improve the communication and information among members of work teams can actually lead to greater efficiency in working with the information.

Submitted by Priscilla Araujo (priscilla@ibict.br) on 2016-09-29T15:03:51Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) TeseArianeMaciel.pdf: 1872486 bytes, checksum: df51da50f60b3330c562ff42e441d2ca (MD5) / Made available in DSpace on 2016-09-29T15:03:51Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) TeseArianeMaciel.pdf: 1872486 bytes, checksum: df51da50f60b3330c562ff42e441d2ca (MD5) Previous issue date: 2015-03-20 / Este estudo buscou identificar as diferenças de gênero no uso e apropriação das tecnologias de informação e comunicação (TICs) disponíveis aos usuários do programa de inclusão digital do Governo Federal, Governo Eletrônico Serviço de Atendimento ao Cidadão – GESAC, utilizando-se os dados da Pesquisa Nacional de Avaliação do Programa - PNAG. Os processos cognitivos envolvidos no aprendizado e apropriação das TICs, e sua relação direta com a inserção dos indivíduos na sociedade do conhecimento pela via da inclusão digital são abordados no capítulo 2. Para tratar da questão de gênero, o terceiro capítulo traz um panorama das conquistas femininas notadamente nos dias de hoje, quando a inclusão digital mostra-se como ferramenta de aumento da cidadania das mulheres na busca da igualdade entre os gêneros. A pesquisa analisa os dados de 8483 usuários de pontos de presença do GESAC, coletados durante a PNAG. A abrangência nacional do programa e, portanto dos dados utilizados, contemplou os diversos pontos de presença, que se encontram instalados em laboratórios de informática de escolas públicas, Pontos de Cultura, unidades militares, sindicatos, associações e organizações não-governamentais. Estes dados secundários, disponíveis em software estatístico, permitiram a realização de análises focalizando as relações entre as variáveis sociodemográficas – gênero e condições sociais – e as variáveis que visaram captar as características do uso, as finalidades de uso e as opiniões dos usuários sobre o seu próprio aprendizado. Utilizaram-se classificações de finalidades de uso da internet: aquelas que contribuem para o capital social, para o capital cultural e aquelas que têm finalidade utilitária. Os resultados mostraram equilíbrio entre os gêneros em diversos aspectos do uso e apropriação das TICs. Entretanto, também foram observadas diferenças de gênero em aspectos que podem impactar em oportunidades para as mulheres, como a liderança masculina na busca por informações sobre trabalho e no uso do dinheiro e em iniciativas que exigem independência e pro-atividade no uso das TICs, como fazer downloads e criar blogs e websites, assim como manter-se informado e utilizar a internet para o lazer. As mulheres, por sua vez se destacam no uso das TICs para tarefas que estão ligadas a papeis tradicionalmente femininos, como o cuidado com o bem estar, além de uso para educação. As atividades que mais se destacaram para o incremento do capital social foram uso de mensageiros eletrônicos e sites de relacionamento. As contribuições mais expressivas na aquisição de capital cultural foram: fazer trabalhos escolares e ler notícias, enquanto que o uso da internet para realização de cursos online ainda apresenta valores muito aquém do desejável. / This dissertation focuses on social and gender differences in use and appropriation of information and communication technology (ICT) by users of a Brazilian federal government program for digital inclusion – Governo Eletrônico Serviço de Atendimento ao Cidadão (GESAC). The literature that considers social and cognitive problems involved in ICT learning and appropriation and its consequences for participation in knowledge society are discussed. Women conquests and gender problems related to ICT use are also considered. Data analyzed here were obtained from a research project aimed at evaluating the above mentioned government program – a Pesquisa Nacional de Avaliação do Programa – carried out in 2009 all Brazilian states, and obtaining information about program users of these “Pontos de Presença” (Presence Points), installed in a large range of institutions, including public schools, non-government associations, military units, etc. Several aspects users ICT knowledge, use and opinion about the program from 8483 program users. These secondary data allowed one to explore relationships between social-demographic variables that seek to detect ICT use appropriation. Based on the literature that discusses ICT impact in society, a classification of types of ICT were utilized in the analyses which therefore aggregates ICT uses that contribute to the “cultural capital”, “social capital” and to utilitarian purposes. Although gender differences were not outstating, results obtained suggest that mem use ICT and search information in the internet more independently and in a more or-active way, as it is case of downloads and blogs and websites creation, whereas women use it more for the fulfillment of tasks characteristics of women’s social roles, as information about wellbeing and education.

В эпоху глобальной трансформации и коммуникации на перекрестке нескольких культур межкультурная коммуникация является не только теоретическим понятием, которое необходимо изучать, но и практическим талантом, востребованным на рынке труда для специалистов в различных областях. Современное общество остро нуждается в эксперте, способном импровизировать и выдвигать новые идеи, а также в человеке, обладающем организационными навыками и знаниями в области межкультурной коммуникации. Поэтому вопрос подготовки специалистов такого уровня сейчас актуален как никогда. Важной задачей для работников в области межкультурной коммуникации является определение механизмов формирования межкультурной компетенции в рамках образовательной траектории, в частности решение вопроса формирования межкультурной компетенции для функционирования в условиях индивидуализации и особых образовательных потребностей. Поскольку каждый образовательный процесс происходит в определенной среде, среда социального субъекта в данном исследовании квалифицируется как образовательная среда, если брать ее в целом. Развитие учащихся с особыми образовательными потребностями в формировании компетентности в области межкультурной коммуникации должно стимулироваться грамотным структурированием образовательной среды. Понимание культурного многообразия мира на основе анализа конкретных ситуаций межкультурного пространства является необходимым условием процесса студентов с особыми образовательными потребностями для успешного формирования межкультурной коммуникации, помимо знания лексических и грамматических основ языка. Такую информацию можно получить через медиаресурсы, анализ которых позволяет интегрировать процесс формирования и обучения иностранному языку. Следовательно, актуальность темы исследования заключается в том, что процесс 3 формирования межкультурной коммуникация у студентов с повышенными образовательными потребностями в рамках языковых курсов дополнительного образования, при использовании медиаресурса УМК «Empower», как средства коммуникативно-информационной технологии, представляет большой теоретический и практический интерес. / In the era of global transformation and communications at the crossroads of several cultures, intercultural communication is not only a theoretical notion to be studied, but also a practical talent that is in demand on the job market for specialists in various fields. Today's modern society is in desperate need of an expert with the ability to improvise and come up with novel ideas, as well as someone with organizational skills and knowledge of cross-cultural communication. The issue of training experts at this level is therefore more important than ever. Due to factors like digitalization, globalization, the possibilities of cross cultural dialogue, etc., today's educational needs are different from those of past generations An important task for pedagogical workers in the field of intercultural communication is to identify mechanisms for forming intercultural competence within the educational trajectory, specifically addressing the issue of forming intercultural competence to function in circumstances of individualization and special educational needs. Since every educational process takes place in a specific setting, this study's social subject's environment qualifies as an educational environment when taken as a whole. The development of students with special educational needs in the building of competence in intercultural communication should be stimulated by the competent structuring of the educational environment. Understanding the cultural diversity of the world based on the analysis of situations of intercultural space is a necessary condition for the educational process of students with special educational needs to successfully form intercultural communication, in addition to knowledge of the lexical and grammatical fundamentals of the language. Such information can be obtained through media resources, whose analysis enables the integration of the process of formation and the teaching of a foreign language. Consequently, the relevance of the topic of research lies in the fact that the process of forming 5 intercultural communication among students with high educational needs within the framework of language courses of additional education, using the media resource of the "Empower" textbook, as a means of communication and information technology, is of great theoretical and practical interest.

The constitution of the Republic of South Africa has mandated government to keep in touch with the citizens, by regularly updating them on the services available for the improvement of their lives, and further to constantly report back on progress made in implementing government policies. In recent years, the country has been experiencing sporadic service delivery protests especially at the local sphere of government (municipal level). The aim of the study was therefore to examine the success of the communication and information system of the South African government in disseminating information to citizens. The area of the study was the Province of Mpumalanga which is one (1) of the nine (9) provinces constituting the Republic of South Africa. For the study, quantitative research method in the form of a survey was adopted, the hypothesis tested and the findings generalised. In creating a sample frame for the study, both probability and non-probability sampling techniques were adopted. The type of data collection instrument adopted was a structured questionnaire. Single-stage cluster sampling was adopted for heads of government communication whereas judgemental or purposive sampling technique was adopted for citizens. Data was analysed utilising data tabulation, descriptives, and data disaggregation quantitative data analysis procedures. The key findings of the study, amongst others, are: (a) That the current communication and information system being utilised by the South African government has an impact (it has improved communication with citizens); (b) That the citizens prefer government to communicate with them in their own indigenous languages (communicating in all eleven (11) official languages); (c) That the citizens prefer face-to-face communication; (d) That citizens would like to receive government messages via social media (given its immediacy and interactivity); and (e) That the low status of the communication function at the local government level denies communicators access to information to be communicated. Amongst others, the study recommends that (1) communication should be recognised as a strategic management function in all spheres of government; (2) the use of radio as the primary channel of information should be strengthened; (3) face-to-face communication with citizens should be strengthened; (4) information dissemination should be done in all eleven (11) official languages, including in Braille and sign-language; (5) social media and SMS notification should be included in the government communication policy as one of its official information dissemination channels. / Communication Science / M.A. (Communication)

The constitution of the Republic of South Africa has mandated government to keep in touch with the citizens, by regularly updating them on the services available for the improvement of their lives, and further to constantly report back on progress made in implementing government policies. In recent years, the country has been experiencing sporadic service delivery protests especially at the local sphere of government (municipal level). The aim of the study was therefore to examine the success of the communication and information system of the South African government in disseminating information to citizens. The area of the study was the Province of Mpumalanga which is one (1) of the nine (9) provinces constituting the Republic of South Africa. For the study, quantitative research method in the form of a survey was adopted, the hypothesis tested and the findings generalised. In creating a sample frame for the study, both probability and non-probability sampling techniques were adopted. The type of data collection instrument adopted was a structured questionnaire. Single-stage cluster sampling was adopted for heads of government communication whereas judgemental or purposive sampling technique was adopted for citizens. Data was analysed utilising data tabulation, descriptives, and data disaggregation quantitative data analysis procedures. The key findings of the study, amongst others, are: (a) That the current communication and information system being utilised by the South African government has an impact (it has improved communication with citizens); (b) That the citizens prefer government to communicate with them in their own indigenous languages (communicating in all eleven (11) official languages); (c) That the citizens prefer face-to-face communication; (d) That citizens would like to receive government messages via social media (given its immediacy and interactivity); and (e) That the low status of the communication function at the local government level denies communicators access to information to be communicated. Amongst others, the study recommends that (1) communication should be recognised as a strategic management function in all spheres of government; (2) the use of radio as the primary channel of information should be strengthened; (3) face-to-face communication with citizens should be strengthened; (4) information dissemination should be done in all eleven (11) official languages, including in Braille and sign-language; (5) social media and SMS notification should be included in the government communication policy as one of its official information dissemination channels. / Communication Science / M. A. (Communication)

A Internet veio para ficar nas universidades e bibliotecas. É objetivo desta tese de doutorado adrentar-se extensivamente nesse aspecto. Em duas vertentes, procura-se perscrutar o ambiente acadêmico paulista (UNESP, UNICAMP e USP) quanto às mudanças geradas pelo uso da Internet e, conseqüentemente, influindo em novos comportamentos e desempenhos de bibliotecários e docentes/pesquisadores e, ainda, identificar tipos de recursos utilizados na prática bibliotecária agora com o emprego de tecnologias emergentes. De outro lado, com interesse didático, busca-se reconstruir conhecimentos para cobrir matéria faltante a estudantes e iniciados no assunto, contemplando tópicos como Internet, Universidade/Serviços e Informação, Sociedade da Informação e Impactos. Como disciplinamento da matéria, o trabalho foi dividido em três grandes partes: Parte I – Plano metodológico de pesquisa, para visualização sintética dos estudos. Parte II – Sistematizações e referencial teórico, para fundamentação dos estudos e preparo de matéria para ensino e divulgação. Parte III – Pesquisa exploratória com descrição dos resultados do estudo de campo e determinação de indicadores de pesquisa, úteis como pressupostos para novas pesquisas. Finaliza-se com a validação da análise da pesquisa exploratória por meio de um estudo final, em que focaliza uma biblioteca universitária modelar, já inserida em ambiente digital: o Centro de Informação e Referência da Faculdade de Saúde Pública da USP. Quanto à caracterização da pesquisa, trata-se de estudo exploratório realizado, no período de 1999 a 2001, utilizando dois questionários estruturados, distribuídos por correio eletrônico, sendo um para 71 bibliotecas selecionadas das universidades oficiais paulistas e outro para 193 docentes/pesquisadores das mesmas universidades. Das bibliotecas obtiveram-se 23 respostas válidas ou 32,4%, enquanto dos docentes obteve-se o retorno de 42 respostas voluntárias ou 21,8%. Complementa-se a pesquisa com o estudo in loco de uma biblioteca modelar validando os resultados obtidos no estudo exploratório. Os resultados sinalizados nas considerações finais apontam o amplo uso da Internet pelos sujeitos avaliados, com destaque para os recursos de correio eletrônico e www. Nas bibliotecas, praticamente todos os setores/atividades fazem uso de algum recurso especifico da Internet, da mesma forma entre os docentes. Observa-se que o inicio do uso da Internet deu-se na década de 90. Com o advento da Internet surgem produtos e serviços adaptados ao ambiente digital (boletim bibliográfico e sumário de periódicos), e novos (biblioteca virtual, atendimento de usuários remotos e Intranet) verificados na Biblioteca da Faculdade de Saúde Pública da USP. Já, com os docentes, a finalidade de uso da Internet recai na troca de correspondência. O estudo analisa a questão dos equipamentos de informática (hardware e software) e os controles de uso e acessos adotados sobre os usuários pelas bibliotecas. Avalia-se o tipo de dificuldade e os benefícios do uso da Internet. Da relação do docente com a biblioteca, não se pode afirmar se a Internet afeta a freqüência, mas constata-se que a mesma se dá entre diária a 2 ou três vezes por semana (42,8%). Do estudo particularizado detectam-se os apoios e serviços oferecidos aos usuários (incluindo os remotos), com ênfase a programas de orientação e treinamento de usuários. Enfim, para os informantes consultados (bibliotecas e docentes) mudanças efetivamente ocorrem em relação aos serviços de informação em bibliotecas universitárias, exigindo revisão dos processos operacionais e necessidades de contínua formação de agentes e usuários de informação. Incluem-se considerações finais, recomendações e mensagem pessoal. / Internet came to stay at universities and libraries. The major objective of this dissertation elaborated to obtain the PhD Degree in Communications Sciences is to study this subject. The focus of this research is on the analysis of the academic environment to scrutinize the changes caused by the Internet use -- and its consequences which affected performance and generated new behavior among the faculty, researchers and librarians -- and to identify several types of resources used in the library routine, made available through the advent of cutting-edge-technologies. On the other hand, with a didactic interest, the researcher aims at building a knowledge body to cover missing aspects of this subject available to students and beginners of this field , including topics such as Internet, university , services and information, the Information Society and its impacts on the academic environment. The research is organized in three parts: Part I – Research Methodological Plan elaborated to give an overview of the study . Part II – Systematization and Theoretical Reference to give the fundamentals of the study and to prepare the subject for teaching practices and promotion. Part III – Exploratory Research with a description of the results obtained in the field study and determination of tools that may be useful for future researches. The conclusion validates the analysis of the exploratory research focused on an ideal university library which is already inserted in the digital environment: the School of Public Health Information Center of the University of São Paulo. In relation to the characterization of this research, it is an exploratory study carried out from 1999 to 2001. It used two structured questionnaires distributed via e-mail : the first one was sent to 71 selected official university libraries and the second was sent to 193 researchers and faculty members of the same universities. Concerning the libraries , 23 valid responses were obtained ( 32.4%) and 42 faculty members provided their feedbacks (21.8%). The research was complete through the “on site" study of a model library done to validate the results obtained in the exploratory study. The results show a wide use of internet , especially e-mail correspondence and the resources offered by Universal Research Locators (www).All library sections and academic activities use some Internet resource. It is remarkable to observe that Internet use started in the 1990’s .With the advent of Internet, several products were adapted to the digital environment (Bibliographic Bulletins, Periodicals Contents) and new services were created (Virtual Libraries, remote patron assistance , Intranet resources) identified in the library of the School of Public Health (USP). Regarding the faculty, Internet was used mainly to exchange e-mails. The study considers hardware and software conditions and the use control strategies implemented for library users. Types of difficulties and benefits of Internet use is assessed. Considering the relationship Faculty-Library, the study concluded that it is not possible to state that Internet affects library use, but it registered two professors visits per week on average ( 42.8%).The study revealed emphasis on training and orientation programs and on library services offered to patrons – for both in person and remote users – faculty members and libraries at large.

A Internet veio para ficar nas universidades e bibliotecas. É objetivo desta tese de doutorado adrentar-se extensivamente nesse aspecto. Em duas vertentes, procura-se perscrutar o ambiente acadêmico paulista (UNESP, UNICAMP e USP) quanto às mudanças geradas pelo uso da Internet e, conseqüentemente, influindo em novos comportamentos e desempenhos de bibliotecários e docentes/pesquisadores e, ainda, identificar tipos de recursos utilizados na prática bibliotecária agora com o emprego de tecnologias emergentes. De outro lado, com interesse didático, busca-se reconstruir conhecimentos para cobrir matéria faltante a estudantes e iniciados no assunto, contemplando tópicos como Internet, Universidade/Serviços e Informação, Sociedade da Informação e Impactos. Como disciplinamento da matéria, o trabalho foi dividido em três grandes partes: Parte I – Plano metodológico de pesquisa, para visualização sintética dos estudos. Parte II – Sistematizações e referencial teórico, para fundamentação dos estudos e preparo de matéria para ensino e divulgação. Parte III – Pesquisa exploratória com descrição dos resultados do estudo de campo e determinação de indicadores de pesquisa, úteis como pressupostos para novas pesquisas. Finaliza-se com a validação da análise da pesquisa exploratória por meio de um estudo final, em que focaliza uma biblioteca universitária modelar, já inserida em ambiente digital: o Centro de Informação e Referência da Faculdade de Saúde Pública da USP. Quanto à caracterização da pesquisa, trata-se de estudo exploratório realizado, no período de 1999 a 2001, utilizando dois questionários estruturados, distribuídos por correio eletrônico, sendo um para 71 bibliotecas selecionadas das universidades oficiais paulistas e outro para 193 docentes/pesquisadores das mesmas universidades. Das bibliotecas obtiveram-se 23 respostas válidas ou 32,4%, enquanto dos docentes obteve-se o retorno de 42 respostas voluntárias ou 21,8%. Complementa-se a pesquisa com o estudo in loco de uma biblioteca modelar validando os resultados obtidos no estudo exploratório. Os resultados sinalizados nas considerações finais apontam o amplo uso da Internet pelos sujeitos avaliados, com destaque para os recursos de correio eletrônico e www. Nas bibliotecas, praticamente todos os setores/atividades fazem uso de algum recurso especifico da Internet, da mesma forma entre os docentes. Observa-se que o inicio do uso da Internet deu-se na década de 90. Com o advento da Internet surgem produtos e serviços adaptados ao ambiente digital (boletim bibliográfico e sumário de periódicos), e novos (biblioteca virtual, atendimento de usuários remotos e Intranet) verificados na Biblioteca da Faculdade de Saúde Pública da USP. Já, com os docentes, a finalidade de uso da Internet recai na troca de correspondência. O estudo analisa a questão dos equipamentos de informática (hardware e software) e os controles de uso e acessos adotados sobre os usuários pelas bibliotecas. Avalia-se o tipo de dificuldade e os benefícios do uso da Internet. Da relação do docente com a biblioteca, não se pode afirmar se a Internet afeta a freqüência, mas constata-se que a mesma se dá entre diária a 2 ou três vezes por semana (42,8%). Do estudo particularizado detectam-se os apoios e serviços oferecidos aos usuários (incluindo os remotos), com ênfase a programas de orientação e treinamento de usuários. Enfim, para os informantes consultados (bibliotecas e docentes) mudanças efetivamente ocorrem em relação aos serviços de informação em bibliotecas universitárias, exigindo revisão dos processos operacionais e necessidades de contínua formação de agentes e usuários de informação. Incluem-se considerações finais, recomendações e mensagem pessoal. / Internet came to stay at universities and libraries. The major objective of this dissertation elaborated to obtain the PhD Degree in Communications Sciences is to study this subject. The focus of this research is on the analysis of the academic environment to scrutinize the changes caused by the Internet use -- and its consequences which affected performance and generated new behavior among the faculty, researchers and librarians -- and to identify several types of resources used in the library routine, made available through the advent of cutting-edge-technologies. On the other hand, with a didactic interest, the researcher aims at building a knowledge body to cover missing aspects of this subject available to students and beginners of this field , including topics such as Internet, university , services and information, the Information Society and its impacts on the academic environment. The research is organized in three parts: Part I – Research Methodological Plan elaborated to give an overview of the study . Part II – Systematization and Theoretical Reference to give the fundamentals of the study and to prepare the subject for teaching practices and promotion. Part III – Exploratory Research with a description of the results obtained in the field study and determination of tools that may be useful for future researches. The conclusion validates the analysis of the exploratory research focused on an ideal university library which is already inserted in the digital environment: the School of Public Health Information Center of the University of São Paulo. In relation to the characterization of this research, it is an exploratory study carried out from 1999 to 2001. It used two structured questionnaires distributed via e-mail : the first one was sent to 71 selected official university libraries and the second was sent to 193 researchers and faculty members of the same universities. Concerning the libraries , 23 valid responses were obtained ( 32.4%) and 42 faculty members provided their feedbacks (21.8%). The research was complete through the “on site” study of a model library done to validate the results obtained in the exploratory study. The results show a wide use of internet , especially e-mail correspondence and the resources offered by Universal Research Locators (www).All library sections and academic activities use some Internet resource. It is remarkable to observe that Internet use started in the 1990’s .With the advent of Internet, several products were adapted to the digital environment (Bibliographic Bulletins, Periodicals Contents) and new services were created (Virtual Libraries, remote patron assistance , Intranet resources) identified in the library of the School of Public Health (USP). Regarding the faculty, Internet was used mainly to exchange e-mails. The study considers hardware and software conditions and the use control strategies implemented for library users. Types of difficulties and benefits of Internet use is assessed. Considering the relationship Faculty-Library, the study concluded that it is not possible to state that Internet affects library use, but it registered two professors visits per week on average ( 42.8%).The study revealed emphasis on training and orientation programs and on library services offered to patrons – for both in person and remote users – faculty members and libraries at large.