Dans le cadre de ce mémoire, nous nous penchons sur les relations du travail (RT) dans les entreprises multinationales (EMs) ayant des opérations au Canada. Notre question de recherche est la suivante: « Le pays d’origine d’une entreprise multinationale a-t-il un impact sur les pratiques de relations du travail dans ses opérations canadiennes? » Deux thèses principales ont été élaborées afin d’expliquer les choix des EMs dans l’adoption et l’implantation de pratiques. La première thèse, celle de la diversité, tient pour acquis que plusieurs déterminants endogènes et exogènes à l’EM influencent ses pratiques (Mcgraw et Harley, 2003). Tant les caractéristiques du pays hôte que celles du pays d’origine influenceraient les choix de pratiques des EMs contribuant ainsi à leur diversité (Almond et al., 2005). Par exemple, certains chercheurs avancent que les EMs sont littéralement imprégnées des caractéristiques provenant du pays qui les a vues naître, qu’elles feraient littéralement partie de leur ADN affectant ainsi les pratiques qu’elles mettent en place dans leurs filiales à l’étranger (Berger, 2006). Par ailleurs, la thèse de la convergence soutient que les EMs auraient tendance à utiliser les mêmes pratiques en cette ère de mondialisation et d’hégémonie économique américaine (Mcgraw et Harley, 2003). Les tenants de cette thèse croient plutôt à une convergence des pratiques à travers les EMs en raison notamment de la vaste diffusion du modèle anglo-saxon de gestion, de l’approche des best pratices et du one best way (Mcgraw et Harley, 2003; Royle, 2006). Convergence ou divergence des pratiques? Le débat demeure entier dans la littérature. Outre sa contribution à ce débat, notre recherche permet d’en apprendre davantage sur le comportement des EMs étrangères au Canada, mais aussi d’examiner les spécificités des EMs canadiennes. Le modèle conceptuel développé par ce mémoire se base sur la thèse de la diversité en examinant plus particulièrement l’effet du pays d’origine. Selon la littérature, plusieurs variables influencent les pratiques des EMs, soit le pays d’origine (Almond et al., 2005; Kvinge et Ulrichsen, 2008; Marginson, 2008; Edwards et Ferner, 2002; Collings, 2003; Ferner, 1997, Moore et Rees, 2008; etc.) et les caractéristiques propres à l’EM (Bartlett et Ghosal, 1998; Kidger, 2002; Perlmutter, 1969; Edwards, 2003). Aux fins de notre recherche, notre variable dépendante, les pratiques de RT, comporte cinq dimensions, soit la reconnaissance syndicale des nouveaux établissements, la politique d’implication du syndicat, la perception à l’égard des représentants syndicaux, la structure de la négociation collective et l’autonomie de la filiale dans l’élaboration de politiques en matière de RT (Bélanger et al., 2006). L’hypothèse principale de notre recherche est : le pays d’origine d’une EM a un impact sur le choix des pratiques de RT dans ses opérations canadiennes. Cinq sous-hypothèses, touchant cinq dimensions du concept de RT, ont été testées : 1) les EMs américaines reconnaissent moins souvent le syndicat dans leurs nouveaux établissements que les EMs d’autres pays; 2) les EMs américaines ont une moins bonne perception patronale du syndicat que celles provenant d’autres pays; 3) les négociations collectives sont plus décentralisées dans les EMs américaines que dans celles d’autres pays; 4) les EMs américaines impliquent moins les syndicats dans la prise de décision que celles provenant d’autres pays; 5) l’autonomie dans l’élaboration de politiques concernant la représentation syndicale est plus faible dans les EMs américaines que dans les EMs d’autres pays. Sur le plan méthodologique, cette étude utilise des données secondaires provenant de l’Enquête sur la gestion des ressources humaines, les politiques publiques et la chaîne de valeur mondiale menée par Bélanger, Harvey, Jalette, Lévesque et Murray (2006). Nous étudions un sous-échantillon de la base de données, soit une centaine d’EMs dont les employés sont syndiqués. Les résultats indiquent que les opérations canadiennes des EMs canadiennes se différencient de celles des EMs américaines par une meilleure perception patronale des syndicats et une plus grande implication syndicale. De plus, les EMs européennes reconnaissent plus le syndicat dans leurs nouveaux établissements, perçoivent davantage de la collaboration de la part du syndicat et octroient une plus grande autonomie en matière de RT à leurs opérations canadiennes que les EMs américaines. Enfin, les opérations canadiennes des EMs du reste du monde se distinguent de celles des EMs américaines par une meilleure perception patronale de collaboration de la part du syndicat. / The purpose of this research is to study labour relations in multinational corporations (MNCs) operating in Canada. Our research question is : “Does the country of origin of an MNC have an impact on the labour relations practices in its Canadian operations? ». Two main theses are put forward in the literature in order to explain the choices of MNCs in the adoption and the establishment of practices. The first one is the diversity thesis, which takes for granted that several endogenous and exogenous determinants of the MNC influence its practices (Mcgraw and Harley, 2003). The characteristics of the host country as well as those of the country of origin influence the choices of practices of MNCs, which are contributing to their diversity (Almond and al., 2005). For example, some researchers explain that MNCs are literally impregnated with characteristics coming from the country from which they originated, that it would be literally part of their DNA affecting the practices that they set up in their abroad subsidiaries (Shepherd, 2006). At the opposite, the convergence thesis asserts that MNCs tend all to use the same practices because of globalisation and American economic hegemony (Mcgraw and Harley, 2003). The supporters of this thesis believe in a convergence of the practices through MNCs because of the vast diffusion of the Anglo-Saxon model of management, the best practices and the one best way approaches (Mcgraw and Harley, 2003; Royle, 2006). Is there a convergence or a diversity of the practices? The debate remains strong in the literature. In addition to contributing to this debate, our research further explores the behaviour of foreign MNCs in Canada, and the particularities of Canadian MNCs. The conceptual model developed here is based on the diversity thesis, more specifically the effect of the country of origin. According to the literature, several variables influence the practices of MNCs: the country of origin (Almond and al., 2005; Kvinge and Ulrichsen, 2008; Marginson, 2008; Edwards and Ferner, 2002; Collings, 2003; Ferner, 1997, Moore and Rees, 2008; etc) and the characteristics specific to the MNCs (Bartlett and Ghosal, 1998; Kidger, 2002; Perlmutter, 1969; Edwards, 2003). In this research, the dependent variable, the labour relations practices, has five dimensions: union recognition in the new establishments, the trade union implication policy, management perception of the trade union representatives, the collective bargaining structure and the autonomy of the subsidiary in the development of labour relations policies (Bélanger and al., 2006). The principal assumption of our research is: the country of origin of a MNC has an impact on the choice of the practices of labour relations in its Canadian operations. Five sub-assumptions, corresponding to the dimensions of the concept of labour relations, were tested: 1) American MNCs less often recognize trade unions in their new establishments than MNCs of other countries; 2) American MNCs have a worse managerial perception of the trade union than those coming from other countries; 3) Collective bargaining is more decentralized in American MNCs than in those of other countries; 4) American MNCs are less likely to include trade unions in their decision-making than those coming from other countries; 5) There is less autonomy in the development of policies concerning trade union representation in American MNCs than in MNCs from other countries. The methodology of this study uses secondary data coming from the Survey on Employment Practices, Public Policy and the Global Value Chain carried out by Bélanger, Harvey, Jalette, Lévesque and Murray (2006). We study a subsample of the data base, composed of one hundred MNCs whose employees are unionised. The results show that Canadian operations of Canadian MNCs differ from those of American MNCs. Canadian MNCs have a better perception of the unions and involve more unions in decision-making. European MNCs are more likely to recognize trade unions in new establishments, perceive greater union collaboration and grant greater autonomy regarding labour relations to their Canadian operations, as compared to American MNCs. The Canadian operations of MNCs of the rest of the world are distinguished from American MNCs by a stronger perception of union collaboration.

Abstract The current study is a content analysis of airlines’ printed ads, exploring an intersection of country-of-origin (COO), advertising appeals (rational and emotional), and cultural values (Eastern or Western). The study focuses on airlines advertising to understand the role of COO and its interaction with ad appeals and cultural values. The goal of the study is to explore the ways in which airlines or service businesses (selling intangible products) communicate with consumers about the values and meanings in their advertising, especially since the market for travel services is growing and the airline industry is facing drastic competition. The statistical analysis showed clear consistent patterns in the use of COO and other advertising appeals: the ads that used COO are more likely to use emotional appeals and express more Eastern values. Adding to our understanding about the branding of airlines, the findings are in line with the literature that claimed emphasis on emotional aspects for service advertisements. Implications for practitioners are also discussed. Key words: airlines, country-of-origin, services, advertising appeals, cultural values, content analysis / Abstract The current study is a content analysis of airlines’ printed ads, exploring an intersection of country-of-origin (COO), advertising appeals (rational and emotional), and cultural values (Eastern or Western). The study focuses on airlines advertising to understand the role of COO and its interaction with ad appeals and cultural values. The goal of the study is to explore the ways in which airlines or service businesses (selling intangible products) communicate with consumers about the values and meanings in their advertising, especially since the market for travel services is growing and the airline industry is facing drastic competition. The statistical analysis showed clear consistent patterns in the use of COO and other advertising appeals: the ads that used COO are more likely to use emotional appeals and express more Eastern values. Adding to our understanding about the branding of airlines, the findings are in line with the literature that claimed emphasis on emotional aspects for service advertisements. Implications for practitioners are also discussed. Key words: airlines, country-of-origin, services, advertising appeals, cultural values, content analysis

La problématique des réfugiés fait partie du cadre plus large des politiques migratoires et de la migration internationale en général. Étant un pays d’immigration, le Canada a dû composer avec plusieurs vagues migratoires et s’y adapter en changeant sa politique d’immigration (au niveau fédéral et provincial) en définissant, en termes numériques, les objectifs annuels d’admission des immigrants (le nombre souhaité d’immigrants), ainsi que les objectifs politiques, humanitaires, économiques et démographiques à long terme. Le groupe visé par le présent rapport (les demandeurs d’asile et les réfugiés) se distingue de toute autre catégorie d’immigration par la spécificité de sa condition - une fuite involontaire et une absence de protection des autorités nationales de leur pays. Au plan international et dans le cadre de la politique canadienne, un réfugié: « l’individu qui fuit la persécution » devient un «demandeur d’asile » au moment de faire face à un processus de reconnaissance du statut de réfugié, conforme aux définitions, aux lois et à la politique d’immigration canadiennes. Les étapes de ce processus sont importantes, parce qu’elles établissent une continuité de la demande d’asile, mais aussi parce qu’elles influencent la comptabilisation et les statistiques sur les demandeurs d’asile et les réfugiés. Les données de Citoyenneté et Immigration Canada figurent parmi les rares sources disponibles donnant à la fois des informations sur les demandeurs d’asile et les réfugiés. Cette population au Canada est mal connue et assez difficile à décrire à cause de la faiblesse des statistiques. Du point de vue démographique, une meilleure connaissance du nombre et de l’évolution des immigrants de la catégorie « demandeur d’asile » ou « réfugié », ainsi que de leurs caractéristiques sociodémographiques (sexe, âge, scolarité, connaissances linguistiques, pays d’origine, etc.) aide à cerner leurs besoins en services et à leur fournir des politiques adéquates d’intégration à la culture et à la vie canadiennes. / The problem of refugees is part of the broader framework of migration policies and international migration in general. As a country of immigration, Canada has had to deal with several waves of migration and to adapt its immigration policy (at the federal and provincial level) by defining, in numerical terms, the annual targets for the admission of immigrants (the desired number of immigrants), as well as its political, humanitarian, economic and demographic objectives. The target group for this report (the asylum seekers and refugees) differs from any other category of immigration by a specific condition – an inadvertent leak and a lack of protection from the national authorities of their country. At the international level and in the context of Canadian politics, a refugee: “the individual who is fleeing persecution” becomes an “asylum seeker” when engaging a process of recognition of refugee status, consistent with the Canadian immigration policy. The steps involved in this process are important because they establish continuity in the application process for asylum, but also because they influence the accounting and statistics on asylum seekers and refugees. The data from Citizenship and Immigration Canada are among the few sources available that provides indication on both asylum seekers and refugees. From a demographic point of view, a better knowledge of the number and the evolution of the immigrants of the category “asylum seeker” or “refugee”, as well as of their sociodemographic characteristics (sex, age, education, language skills, country of origin, etc.) help to identify their needs in services and to provide them with adequate policies of integration to Canada.

In the globalized economy of today, countries compete among each other for tourists, investors or shares in export markets. In order to achieve their goals, they must carefully build and maintain their reputations internationally, much like commercial brands do. This study evaluates the country image of Taiwan in the Czech Republic, and its effect on perception of Made-in-Taiwan products by Czech consumers. For comparative purposes, images and product perceptions of Japan and China are also included in the study. Extra focus is also placed on the impact of consumers’ knowledge of the country on their perception of country image and country products. The data was gathered through an online survey (252 respondents) and the research reveals several important findings. First, the country and product perceptions of Taiwan in the Czech Republic are on average slightly positive to positive, dismissing the negative assessment of the Made-in-Taiwan product label. Second, the knowledge of the Czech people about Taiwan is extremely limited. Third, perception of Taiwan’s country image shows a strong positive correlation with consumers’ subjective and objective knowledge of Taiwan. Fourth, the stereotypical positive image of Japanese products and negative image of Chinese products is confirmed here.

Submitted by Mario Jose Ronsini Neto (mariojrneto@hotmail.com) on 2017-01-12T16:22:17Z No. of bitstreams: 1 MPGI Thesis - Mario Ronsini - Final Version.pdf: 2426949 bytes, checksum: 08cb868c82e05a1ed595d1159d1f46f0 (MD5) / Rejected by Josineide da Silva Santos Locatelli (josineide.locatelli@fgv.br), reason: Boa tarde Mário, Apenas uma correção deve ser feita no seu trabalho, você alterou o título, favor corrigir e postar novamente. O tema do seu trabalho foi registrado assim: COUNTRY OF ORIGIN EFFECT: EVIDENCES FROM EUROPEAN CONSUMERS' EVALUATION OF A BRAZILIAN FASHION BRAND Porém, está alterado para: COUNTRY OF ORIGIN EFFECT: EVIDENCES FROM EUROPEAN CONSUMERS OF A BRAZILIAN FASHION BRAND Não pode haver alteração no título sem autorização do seu orientador, portanto, deve estar exatamente igual ao tema registrado no sistema. on 2017-01-12T17:14:04Z (GMT) / Submitted by Mario Jose Ronsini Neto (mariojrneto@hotmail.com) on 2017-01-12T17:20:20Z No. of bitstreams: 1 MPGI Thesis - Mario Ronsini - Final Version.pdf: 2502909 bytes, checksum: 006cc2deebff44c4297cf544ad9f555f (MD5) / Approved for entry into archive by Josineide da Silva Santos Locatelli (josineide.locatelli@fgv.br) on 2017-01-12T17:34:57Z (GMT) No. of bitstreams: 1 MPGI Thesis - Mario Ronsini - Final Version.pdf: 2502909 bytes, checksum: 006cc2deebff44c4297cf544ad9f555f (MD5) / Made available in DSpace on 2017-01-12T17:43:52Z (GMT). No. of bitstreams: 1 MPGI Thesis - Mario Ronsini - Final Version.pdf: 2502909 bytes, checksum: 006cc2deebff44c4297cf544ad9f555f (MD5) Previous issue date: 2016-12-20 / This study aimed to better understand the European consumers’ behavior towards a foreign unfamiliar brand from a developing country based on the real internationalization case study of a Brazilian fashion brand (Osklen). The utilized framework was one of the most studied concepts in International Marketing, the Country of Origin (COO) Effect. This study intended to find evidences of the COO effect on European consumers’ evaluation of a Brazilian brand, based on a sample of students. In order to measure the COO effect on the brand, three survey scenarios were built. In the first scenario the subjects are told that the brand is Brazilian, in the second they are told that the brand comes from the USA and in the third and final scenario there is no cue regarding the origin of the brand. Five hypotheses were proposed and tested based on the literature review. This empirical research has shown that there were statistically significant differences in the evaluation of the Osklen brand by the European consumer, depending on the country of origin informed of the brand, regarding quality, design, reputation and purchase intention. The research has found no connection between the country of origin of the brand and the willingness to pay a higher price for the products of the brand. We have proposed potential strategies that could be utilized by the company following the results of the research. / Este estudo teve como objetivo a melhor compreesão do comportamento dos consumidores europeus em relação a uma marca desconhecida estrangeira de um país em desenvolvimento, com base no estudo de caso de internacionalização real de uma marca de moda brasileira (Osklen). O framework ultilizado foi fornecido por um dos conceitos mais estudados em Marketing Internacional, o Efeito País de Origem. O objetivo deste estudo foi encontrar evidências desse efeito sobre a potencial avaliação dos consumidores europeus de uma marca brasileira, com base em uma amostra de alunos. Com o intuito de medir o Efeito de País de Origem sobre a marca, três cenários de pesquisa foram construídos. No primeiro cenário os indivíduo são informados de que a marca é brasileira, no segundo eles são informados que a marca vem dos EUA e no terceiro e último cenário não há nenhuma sugestão sobre a origem da marca. Cinco hipóteses foram propostas e testadas com base na revisão de literatura. A investigação empírica demonstrou que existiram diferenças estatisticamente significativas na avaliação da marca Osklen pelo consumidor europeu, dependendo do país de origem informado da marca, com relação à qualidade, design, reputação e intenção de compra. A pesquisa não encontrou nenhuma conexão entre país de origem da marca e disposição de pagar um maior valor pelos produtos da marca. Estratégias foram propostas para a empresa estudada com base nos resultados da presente pesquisa.

Empresas brasileiras que desejam conquistar novos mercados exportando precisam estar atentas aos diversos atributos analisados por compradores corporativos internacionais, alavancando sua competitividade em um cenário de disputa acirrada. Um desses atributos é a imagem do país de procedência dos produtos. Apesar de esse tema já ser abordado há quase cinco décadas na literatura mundial, os estudos a respeito da influência da imagem do país nas transações entre empresas (ditas business-to-business, B2B, ou organizacionais) são ainda em pequena quantidade, no Brasil e no mundo. O objetivo desta dissertação foi analisar a influência que a imagem do Brasil pode exercer sobre consumidores organizacionais de outros países, especificamente no segmento de alta intensidade tecnológica - o setor que mais investe em pesquisa e desenvolvimento no Brasil. Esta pesquisa, empregando o método exploratório de estudos multicasos com três empresas, envolveu seus próprios executivos e compradores internacionais, e traz contribuição à literatura acadêmica, que dispõe de poucas fontes sobre negócios B2B associados com o efeito país-de-origem. A pesquisa foi qualitativa e exploratória, e entrevistas em profundidade foram realizadas em duas etapas, com profissionais de empresas brasileiras que exportam e, em seguida, com consultores, agentes de vendas e compradores de outros países. Algumas entrevistas foram pessoais, e outras, via telefone ou internet. Das cinco proposições do estudo, duas foram confirmadas, uma confirmada parcialmente e duas não foram confirmadas. Encontrou-se que a imagem do país traz impacto à decisão de compra, mas com ressalvas, como o fato de a situação ser ou não de recompra, e dependendo de qual país está comprando. O Brasil foi bem visto especificamente no segmento de aviação civil comercial, a ponto de a Embraer trazer, a quem atua neste segmento, uma imagem positiva do Brasil como desenvolvedor de tecnologias aeronáuticas. O país foi visto negativamente no segmento de automação, nas situações de recompra em que houve experiências negativas com empresas brasileiras vendendo na Europa; positivamente em automação pelo mercado colombiano e de forma neutra por compradores que participam de processos complexos no segmento de energia nuclear - desde que, nesse caso, os requisitos técnicos sejam cumpridos. Para alguns entrevistados do segmento de automação, o Brasil precisa divulgar mais suas tecnologias por meio de incentivos das iniciativas pública e privada, e as empresas brasileiras devem participar de grupos de usuários de suas tecnologias, além de desenvolver parceiros no exterior. Caracterizaram-se como limitações da pesquisa o número de casos e segmentos de alta intensidade tecnológica estudados, assim como questões técnicas relacionadas à má compreensão de trechos das entrevistas pelo telefone ou devido à conexão de internet, quando estes meios foram utilizados. / Brazilian companies which intend to reach new markets abroad need to be conscious to the several cues analyzed by their international buyers, concerning their products. By taking this care, it is possible to leverage their competitiveness in a fierce market scene. One of these cues is the country of origin of the products. Although this theme had been addressed for almost five decades in the world literature, the research related to the country\'s image influence over the transactions between organizations (business-to-business or B2B transactions) is still narrow - in Brazil and in the whole world. This qualitative research targets the influence of Brazil\'s image over international buyers, specifically in the high-technology industries. It uses the exploratory multi-case technique with three Brazilian companies and in-depth interviews with their executives, external consultants and international customers. Some of the interviews were in person, others by internet or telephone. Five propositions are presented, two of which confirmed, other two not confirmed and one of them confirmed partially. The results show that Brazil\'s image brings impact over the purchasing decision of organizational buyers from abroad, but with reservations. It depends on the purchasing situation, if it is a new process or a repurchase. Depending on the country where the interviews were conducted, different opinions appeared, like negative or neutral ones in countries from Europe, and positives in Colombia. Whether bad experiences in the past happened with European buyers, re-purchasing situations bring a negative image to Brazil. It was founded that in case of more complex situations - like the purchase of nuclear power plants items - technical issues were strongly more important than country\'s image, reducing COO effect or almost making it disappear. In addition, Brazil has a positive image in the aviation industry, and Embraer raises the country\'s evaluation as an aeronautical developer to the eyes of organizational buyers from abroad. For some of the interviewees from the automation industry, Brazil needs to disclose its technologies via public or private agencies, and its companies need to be present at technical groups of study and discussion of other countries. The number of cases and industries studied were limitations to this research, and technical issues like the comprehension of some parts of the interviews made via internet or telephone.

The diploma thesis is focused on possible customs issues during order processing in the manufacturing company. The theoretical part of this thesis contains definition of the world trade basic terms and a description of the customs clearance process. In the practical part, there is a description of the ordering procedure with attention to customs issues and rules in international trade. It includes a project draft which should provide the company with the improvement of the monitored indicators such as the quantity of delayed deliveries for distribution centers or the number of customs inspections.

Motivation: Syftet med denna studie är att undersöka huruvida Country-of-Origin (COO) påverkar svenska konsumenters Willingness to Pay (WTP) & Willingness to Buy (WTB). Vidare kommer studien även undersöka om svenska konsumenter besitter någon kännedom kring produktionsländer vid köp av klädprodukter inom premiumsektorn. Problemdiskussion: Utifrån den nuvarande ökade trenden mot en mer medveten kund önskar studien att undersöka vilka aspekter som har en avgörande roll i köpbeslutet för premiumprodukter samt hur vetskapen om produktionsland påverkar företagets image, kundens köp-och betalvilja. Denna studie kommer därmed fylla en klar funktion eftersom det finns få tidigare studier som flätar samman begreppen COO, WTB & WTP i relation till Premium Branding i modesammanhang på den svenska marknaden. Metod: Studien är genomförd med en kvantitativ metod med fokus på en stor empirisk enkätundersökning där 200 svenska respondenter deltog. Frågorna var tagna från de valda huvudbegreppen COO, Brand Image, Premium, WTP/WTB samt kvalitet. Respondenterna var systematiskt tillfrågade på olika geografiska platser runt Stockholmsområdet. Resultat: Genom att enskilt testa hypoteserna som är utvecklade från tidigare teori, finner denna studie att svenska konsumenter värderar kvalitet som den viktigaste faktorn när de handlar kläder samt att deras WTB/WTP förändras vid vetskapen om produktionsland. Svenska konsumenter värderar samtidigt produkterna utifrån produktionsland samt anser sig ha en låg kännedom var produkterna är tillverkade. Implikationer: Studien kan agera som lösning för företag som vill hitta nya konkurrenskraftiga fördelar samt skapa ett större omfång av värdeskapande aktiviteter som kan locka in en större andel av marknaden. / Motivation: The purpose of this study is to examine whether Country-of-Origin (COO) affects Swedish consumers' Willingness to Pay (WTP) & Willingness to Buy (WTB). Furthermore, the study will also focus on whether Swedish consumers have any knowledge of production countries when purchasing clothing products in the premium sector. Problem statement: Based on the current increased trend towards a more conscious consumer, the study intends to investigate which aspects have a crucial role in the purchasing decision for premium products. Also, how the knowledge of production country affects the company's image, the consumers WTB/WTP. This study will thus fulfil a clear function as there are few previous studies that merge the concepts of COO, WTB & WTP in relation to Premium Branding in fashion context in the Swedish market. Methodology: The study was conducted with a quantitative method focusing on a large empirical survey in which 200 Swedish respondents participated. The questions were conducted from the selected main concepts of COO, Brand Image, Premium, WTP / WTB and quality. Respondents were systematically asked at various geographical locations around the Stockholm area. Results: By separately testing the hypotheses conducted from previous theory, this study finds that Swedish consumers value quality as the most important factor when purchasing premium fashion and their WTB / WTP changes based on the knowledge of production countries. Swedish consumers at the same time value the products along the COO and consider themselves to have a low knowledge of where the products are manufactured. Implications: The study can act as a solution for companies that want to find new competitive advantages and create a larger range of value-creating activities that can attract a larger share of the market.

El presente trabajo tiene como finalidad identificar las variables imagen de marca, calidad percibida del producto, el boca a boca electrónico y el país de origen en relación a la intención de compra en la categoría de electrodomésticos. Por lo cual, se tomará en cuenta diferentes papers relacionados con las variables en mención para poder analizarlos y encontrar diferentes relaciones entre ellas. Asimismo, se plantean diferentes hipótesis que ayudarán a seguir enriqueciendo la investigación cómo también se podrá conocer si estas cumplen con los objetivos planteados. / The present document aims to identify the variables brand image, perceived product quality, electronic word of mouth and country of origin in relation to purchase intention in the home appliances category. Therefore, different papers related to the mentioned variables will be taken into account in order to analyze them and find different relationships between them. In addition, different hypotheses are proposed that will help to continue enriching the research and to find out if they meet the objectives set out. / Trabajo de investigación

No description available.