服務接觸是行銷活動的重要關鍵，過去已有許多的研究探討實體商業環境下的服務接觸。然而，隨著寬頻的普及與資訊科技的發展，電子商務已逐漸成為民眾日常消費的模式之一，但研究上卻缺乏對於網路服務接觸的深入探討。為釐清網路服務接觸之特性，本研究首先引用遙距臨場感的概念，分析消費者使用網站服務的虛擬體驗，並進一步探討網站的生動性與互動性對於網路服務接觸臨場感的影響，以及網路服務接觸臨場感對於網路服務品質及網路忠誠度的影響。 本研究以學生及實務界人士為樣本，透過線性結構方程式驗證相關假說及理論架構。結果發現網站上生動性與互動性的搭配可以對網路服務接觸臨場感產生正向的影響，說明網站經營者可以藉由生動性與互動性的操作來提高消費者對於網路服務接觸臨場感的感受，讓消費者在網站的使用過程中，可以有更接近真實的體驗。此外，研究結果亦發現生動性不僅可以提高網路服接觸臨場感的程度，同時也會有助於提高網站的互動性。其次本研究之結果發現，網路服務接觸臨場感程度愈高，則網路的服務品質也會跟著增加，同時還可以進一步提高消費者對於網站的忠誠度。 本研究之結果，進一步發展出經驗性產品網站開發技術的採用原則，網站開發過程中，應先考量技術的互動性效果，其次再考量生動技術的搭配。亦暨網站開發人員在技術成本的考量下，應先設法滿足消費者對於互動性的需求，而無需過度追求炫麗的多媒體效果。 最後，於研究過程中，因考量到過去相關研究中對生動性構念的衡量缺乏多構面之量表，故本研究亦透過專家訪談及問卷前測分析，發展出具多構面特性之生動性量表，足以做為後續研究使用。

No description available.

Made available in DSpace on 2016-08-03T12:21:22Z (GMT). No. of bitstreams: 1 Jose Luiz Izidoro.pdf: 360009 bytes, checksum: 2775fbb4b1ad79ca6f3b134f212e38f8 (MD5) Previous issue date: 2005-03-08 / In recent times, it has become very important to explicitate the Christian experiences that existed in and co-existed with, or even were immersed in the extrapalestinian cultures, and which were protagonists in the project of the proclamation of the Christian kerygma. Those experiences were lived and realized in the period of Early Christianity and, without a doubt, contributed significantly to its expansion process. We present the passage of Acts 8,26-40, the episode of Philip and the Ethiopia n. What happens here is a dislocation of the missionary-geographical axis from Samaria to the way that goes down from Jerusalem to Gaza , and reaching back to Caesarea. The text opens up the horizon of Christian experiences to other peoples and nations represented in the figure of the Ethiopian eunuch. Taking Acts 8,26-40 in its Lucan redaction as a starting point, using exegetical methods and historical-literary resources, based on the theoretical reference to the concepts of ethnicity and ethnic boundaries, we intend to investigate the possibility of a Christian experience lived in Ethiopia, which constructed itself ethnically from the identities that interacted in the text, and which points out to the imaginary of Ethiopia s symbolic universe. Doing so, we reclaim, within Biblical Exegesis, hermeutical issues for our own theological, biblical, and pastoral practice, on the horizon of the identities and ethnic boundaries of the Africanamerican and Caribian universe. / Torna-se muito importante demonstrar as experiências cristãs que existiram e coexistiram juntas ou/e imersas nas culturas extrapalestinenses e que exerceram protagonismo no anúncio do querigma. São experiências cristãs vividas e realizadas no período do cristianismo primitivo, e que, sem dúvida, contribuíram significativamente para o seu processo de expansão. Apresentamos a perícope Atos 8,26-40. Trata-se do episódio de Filipe e o Etíope. Acontece um deslocamento do eixo geográfico-missionário de Samaria ao caminho que desce de Jerusalém a Gaza , retornando a Cesaréia. O texto abre o horizonte das experiências cristãs a outros povos e nações, representadas nesta perícope pela figura do Etíope eunuco. Partindo de Atos 8,26-40, na perspectiva da redação lucana como ponto de partida, por meio dos procedimentos exegéticos e dos recursos histórico- literários, apoiado no referencial teórico dos conceitos de etnicidade e fronteiras étnicas, nós pretendemos investigar a possibilidade de uma experiência cristã vivenciada na Etiópia, que se constrói etnicamente desde as identidades que interagem na perícope e que apontam ao imaginário do universo simbólico do Etíope. Assim, resgataremos na exegese bíblica pautas hermenêuticas para a nossa prática teológico-bíblica-pastoral no horizonte das identidades e fronteiras étnicas do universo afro americano e caribenho.

Esta pesquisa visa analisar algumas das principais implicações causadas pelas epidemias nas interações desenvolvidas entre índios Tupi e jesuítas na América Portuguesa entre os anos de 1549 e 1585. Para isto, buscamos, inicialmente, salientar a influência das interpretações elaboradas sobre as origens dos contágios, tanto para a construção de concepções sobre o “outro” formuladas a partir do encontro, quanto para a criação de diferentes soluções e acomodações concebidas com o intuito de mitigar os efeitos provocados por estes fenômenos. Em seguida, destacamos como as implicações acarretadas por estas medidas de proteção, aliadas as transformações ocasionadas pelas abruptas quedas demográficas, repercutiram nas relações que se estabeleceram entre indígenas e inacianos durante estas pouco mais de três décadas. Deste modo, foi possível relacionar a emergência de diferentes epidemias ao desenvolvimento de aproximações e rupturas nestas interações, e, com isto, sublinhar as consequências drásticas destes surtos nas dinâmicas dos primeiros contatos desenvolvidos entre os Tupi e a missão jesuítica no período quinhentista. / This research aims to analyze the impacts of epidemics in the interactions between Tupi and Jesuits in América Portuguesa between the years 1549 and 1585. For this, we sought initially highlight the influence of interpretations elaborated on the origins of the contagions, both for the construction of conceptions of the "other" formulated from the encounter, and for the development of different solutions and adaptations designed with the intention of mitigate the effects caused by these phenomena. Then, we emphasize how the implications entailed by these protective measures, combined with transformations caused by abrupt demographic falls, affected the relations between indigenous and missionaries during these bit more three decades. Thereby, it was possible to relate the emergence of epidemics to approuches and disruptions in these interactions, and, thus, underline the drastic consequences of these outbreaks in the dynamics of the first contacts developed between Tupi and Jesuit mission in sixteenth- century.

I denna vetenskapliga essä beskriver jag två möten med personer som drabbats av stroke. I reflektion kring dessa möten redogör jag för dilemman i min yrkesvardag. Jag försöker att beskriva vikten av att förståelse uppnås mellan mig som sjukgymnast i neurologisk rehabilitering och de personer jag möter. Detta för att rehabiliteringen ska bli bra. Mitt ansvar är att göra personen engagerad i rehabiliteringen och personens ansvar är att aktivt delta. Problem uppstår när personen på grund av sjukdom inte har autonomi och därmed inte kan ta ansvar för sig själv. Kring begreppen praktisk kunskap, möte, ansvar och reflektion redogör jag för filosofers och andra författares tankar och reflekterar vidare kring dessa begrepp kopplat till de möten jag beskriver. Min slutsats är att jag behöver både teoretisk kunskap och praktisk kunskap i mitt arbete. Den praktiska kunskapen är ofta tyst kunskap. Reflektion är viktig för att jag ska kunna utföra mitt arbete så bra som möjligt och samla erfarenhet och praktisk kunskap. Trots att jag försöker att göra etiska val i min yrkesutövning ingår att jag ibland misslyckas. I reflektion och besvikelse över dessa misslyckanden bygger jag mer erfarenhet. / This scientific essay depicts two encounters with individuals who have suffered stroke. While reflecting about these encounters I describe dilemmas in my professional everyday work. I try to describe the importance of understanding between me as a physiotherapist working with neurological rehabilitation and the individuals I encounter. The purpose is achieving good rehabilitation. My responsibility is to make sure the individual feels invested in the rehabilitation and thus actively participate. Problems arise when the person as a result of disease do not have autonomy and consequently is unable to take responsibility. Philosophers’ and other authors’ thoughts and opinions about practical knowledge, encounters, responsibility and reflection as well as my own thoughts about the encounters I have had are described and analyzed. My conclusion is that both theoretical and practical knowledge are needed in my work. The practical knowledge is often tacit knowledge. Reflection is essential for me to be able to do my work as well as possible and to earn experience and practical knowledge. Even though I try to make ethical choices in my occupation I am not always successful. It is when reflecting and feeling disappointed about these failures that I emerge a more experienced professional in my field.

Esta pesquisa visa analisar algumas das principais implicações causadas pelas epidemias nas interações desenvolvidas entre índios Tupi e jesuítas na América Portuguesa entre os anos de 1549 e 1585. Para isto, buscamos, inicialmente, salientar a influência das interpretações elaboradas sobre as origens dos contágios, tanto para a construção de concepções sobre o “outro” formuladas a partir do encontro, quanto para a criação de diferentes soluções e acomodações concebidas com o intuito de mitigar os efeitos provocados por estes fenômenos. Em seguida, destacamos como as implicações acarretadas por estas medidas de proteção, aliadas as transformações ocasionadas pelas abruptas quedas demográficas, repercutiram nas relações que se estabeleceram entre indígenas e inacianos durante estas pouco mais de três décadas. Deste modo, foi possível relacionar a emergência de diferentes epidemias ao desenvolvimento de aproximações e rupturas nestas interações, e, com isto, sublinhar as consequências drásticas destes surtos nas dinâmicas dos primeiros contatos desenvolvidos entre os Tupi e a missão jesuítica no período quinhentista. / This research aims to analyze the impacts of epidemics in the interactions between Tupi and Jesuits in América Portuguesa between the years 1549 and 1585. For this, we sought initially highlight the influence of interpretations elaborated on the origins of the contagions, both for the construction of conceptions of the "other" formulated from the encounter, and for the development of different solutions and adaptations designed with the intention of mitigate the effects caused by these phenomena. Then, we emphasize how the implications entailed by these protective measures, combined with transformations caused by abrupt demographic falls, affected the relations between indigenous and missionaries during these bit more three decades. Thereby, it was possible to relate the emergence of epidemics to approuches and disruptions in these interactions, and, thus, underline the drastic consequences of these outbreaks in the dynamics of the first contacts developed between Tupi and Jesuit mission in sixteenth- century.

Dans les assemblées traditionnelles des Bapunu du Gabon, l’exercice de la parole constitue toujours un « événement de communication » (communicative event). Cette étude, qui porte sur l’art oratoire de ce peuple bantu d’Afrique centrale, en est une démonstration manifeste. À partir du cas de deux types de « palabre » à la fois différents et apparentés, à savoir le mariage traditionnel et le jugement coutumier, l’auteur nous plonge au coeur d’une rhétorique interactionnelle particulière. Il nous montre que l’art oratoire punu a un caractère tout à la fois dialogique et monologique : les orateurs, au cours de ces événements communicatifs, se donnent la réplique dans l’« espace de discours » qu’ils occupent tour à tour. Mais ces interventions ― contributions individuelles à l’échange ― correspondent, en fait, à des tirades au cours desquelles se déploient à la fois l’argumentation et un certain nombre de procédés rhétoriques qui mettent à contribution l’auditoire. / In ritualized encounters of the Bapunu in Gabon, there is no doubt that speech is always a communicative event. This dissertation deals with two types of speech events – traditional weddings and customary trials. In these two different though related events, the author gives evidence of a very specific interactional rhetoric. He shows that punu oratory presents aspects of dialogue and aspects of monologue all at the same time. In fact, each orator comes to take the « speechfloor » in order to answer other orator’s contradictions. But these dual contributions to the interaction are intrinsically tirades where argumentation is displayed, and some rhetoric processes are designed to seek the public’s reaction. On the whole, the demonstration leads us to a comprehensive and insightful approach to Punu oratory.

This work concerns the research and application of data visualization techniques to depict ongoing activities in mankind’s investigation of space as part of a larger open-source visualization- and science-outreach software known as OpenSpace. It involves the construction of a physically accurate virtual environment of our local star group and solar system so as to facilitate development of a robust and generalized solution capable of articulating mission-science to its viewers. The research part is focused on deploying data visualization methods suitable for contextualizing scientific findings towards the general public in a pedagogical manner, with the end goal to provide a fully operational New Horizons visualization on the day of encounter with Pluto for the first public broadcast of OpenSpace across the globe.

Esta pesquisa visa analisar algumas das principais implicações causadas pelas epidemias nas interações desenvolvidas entre índios Tupi e jesuítas na América Portuguesa entre os anos de 1549 e 1585. Para isto, buscamos, inicialmente, salientar a influência das interpretações elaboradas sobre as origens dos contágios, tanto para a construção de concepções sobre o “outro” formuladas a partir do encontro, quanto para a criação de diferentes soluções e acomodações concebidas com o intuito de mitigar os efeitos provocados por estes fenômenos. Em seguida, destacamos como as implicações acarretadas por estas medidas de proteção, aliadas as transformações ocasionadas pelas abruptas quedas demográficas, repercutiram nas relações que se estabeleceram entre indígenas e inacianos durante estas pouco mais de três décadas. Deste modo, foi possível relacionar a emergência de diferentes epidemias ao desenvolvimento de aproximações e rupturas nestas interações, e, com isto, sublinhar as consequências drásticas destes surtos nas dinâmicas dos primeiros contatos desenvolvidos entre os Tupi e a missão jesuítica no período quinhentista. / This research aims to analyze the impacts of epidemics in the interactions between Tupi and Jesuits in América Portuguesa between the years 1549 and 1585. For this, we sought initially highlight the influence of interpretations elaborated on the origins of the contagions, both for the construction of conceptions of the "other" formulated from the encounter, and for the development of different solutions and adaptations designed with the intention of mitigate the effects caused by these phenomena. Then, we emphasize how the implications entailed by these protective measures, combined with transformations caused by abrupt demographic falls, affected the relations between indigenous and missionaries during these bit more three decades. Thereby, it was possible to relate the emergence of epidemics to approuches and disruptions in these interactions, and, thus, underline the drastic consequences of these outbreaks in the dynamics of the first contacts developed between Tupi and Jesuit mission in sixteenth- century.

Les projets d’échanges scolaires, dont le projet Comenius, sont accueillis avec un grand enthousiasme par les enseignants comme une promesse d’ouverture, à travers la mobilité dans d’autres pays et à travers la rencontre entre des enfants locuteurs de langues différentes. Dans notre étude, nous souhaitons problématiser cette idée d’ouverture, souvent donnée pour acquise, et le ferons à travers la notion de « négociation identitaire ». A travers deux séries d’entretiens qui ont eu lieu avant et après l’échange et la rédaction des Autobiographies des rencontres interculturelles nous avons essayé de comprendre quelles identités linguistiques et culturelles sont valorisées et trouvent un espace de négociation dans le cadre d’un échange qui implique trois écoles primaires situées en France (Bretagne), en Italie (Sardaigne) et en Grand Bretagne (Gloucestershire). / School partnerships, as Comenius project, are welcomed by European teachers who see in them an opportunity for their pupils to broaden their horizons through motilities inside Europe, thank to which they can meet other children from different countries. In this study I’d like to review the idea of “broaden horizons” in the context of a school exchange program and I’ll try to do it by turning to the notion of “identity negotiation”. Through the analysis of two series of interviews taken before and after the exchange and the redaction the of Autobiographies of intercultural encounters we’ll try to understand which identities find a place of negotiation in a Comenius project which involves three primary schools situated in France (Bretagne), Italie (Sardaigne) e England (Gloucerstershire). / I progetti di scambio scolastici, tra cui il progetto Comenius, sono accolti con ungrande entusiasmo iniziale da parte degli insegnanti che vedono in essi una promessa diapertura attraverso una mobilità verso altri paesi europei e attraverso l’incontro tra bambinilocutori di lingue diverse. Ciò che desideriamo fare attraverso il presente studio èproblematizzare l’idea di apertura che è spesso data come un risultato scontato di questiprogetti. Per fare questo ricorreremo alla nozione di « negoziazione identitaria ». Attraversodue serie di interviste realizzate prima e dopo gli incontri e la redazione delle Autobiografiedegli incontri interculturali cercheremo di capire quali identità possono essere valorizzate etrovano uno spazio di negoziazione nella realizzazione di uno scambio scolastico checoinvolge tre scuole primarie appartenenti alla Francia (Bretagna), Italia (Sardegna) eInghilterra (Gloucerstershire).