Submitted by Jorge Silva (jorgelmsilva@ufrrj.br) on 2018-08-29T19:55:47Z No. of bitstreams: 1 2016 - F?bio Silva de Figueiredo.pdf: 2186120 bytes, checksum: 5f3d5936d788a69c7a74b4e99a15f229 (MD5) / Made available in DSpace on 2018-08-29T19:55:47Z (GMT). No. of bitstreams: 1 2016 - F?bio Silva de Figueiredo.pdf: 2186120 bytes, checksum: 5f3d5936d788a69c7a74b4e99a15f229 (MD5) Previous issue date: 2016-03-30 / Managing organizational knowledge is still something challenging to the current public organizations. Manage it in internal consulting projects can be even more laborious. The public organization in question is a Federal University of southeastern Brazil that in recent years has developed internal consulting projects with its planning sector. This business model was born of the need to respond more effectively to organizational shortcomings that originated, above all, by the rapid expansion that this organization has suffered in recent years due to the REUNI program. They are related, especially, about complex administrative demands such as purchasing large-scale, and studies of administrative restructuring that require further analysis to its correct solution which escapes from the daily operating of the internal departments. However, this model has brought with it, beyond the actual benefits of the internal consultation, a significant increase of organizational knowledge which is now routinely created by this team. Thus, it was realized a strategic gap in determining a tool that was able to systematize this organizational knowledge. Thus, based on the knowledge conversion model (SECI model - socialization, externalization, combination, internalization) of Nonaka and Takeuchi (1997) and assuming that the practice of lessons learned is crucial and critical for the systematization of organizational knowledge in internal consulting projects, came to the formulation of the following research question: how the practice of lessons learned could systematize the organizational knowledge in projects developed by an internal consulting team in a federal institution of higher education? To get the answer to that question, it sought to investigate how internal consulting projects and knowledge management can take advantage of the lessons learned practices for effective management of organizational knowledge within these projects. This is an applied research, its nature is descriptive, it has a qualitative approach and uses the single case study method. As a result it was identified that the application of the lessons learned in knowledge management process is intrinsically linked to the dynamics of the interaction between tacit and explicit knowledge that this practice can provide, leading to the creation of organizational knowledge and also that it is an important organizational process asset that can avoid mistakes in future projects and promote the perpetuation of best practices in this team. Therefore, the conclusion is that the lessons learned systematize knowledge management in internal consulting teams at the moment this is a tool that create a dynamic of interactions among the team that permeates the whole spiral of knowledge creation in a upward and continuous movement. Finally, it is expected that this work adds value to the field of knowledge management in projects, notably in the public sector and will help to stimulate future studies on these subjects. / Gerenciar o conhecimento organizacional ainda ? algo desafiador para as organiza??es p?blicas atuais. Gerenci?-lo em projetos de consultoria interna pode ser ainda mais trabalhoso. A organiza??o p?blica em quest?o ? uma Universidade Federal do sudeste do Brasil que nos ?ltimos anos vem desenvolvendo projetos de consultoria interna junto ao seu setor de planejamento. Este modelo de gest?o nasceu da necessidade de se responder de maneira mais efetiva ?s car?ncias organizacionais que se originaram, acima de tudo, da r?pida amplia??o que esta organiza??o sofreu nos ?ltimos anos em virtude do programa REUNI. Esses projetos versam, sobretudo, acerca de demandas administrativas complexas, como compras de grande vulto e estudos de reestrutura??o administrativa que demandam uma an?lise mais aprofundada para a sua correta solu??o o que, em princ?pio, foge do cotidiano operacional dos ?rg?os internos. Entretanto, esse modelo trouxe consigo, al?m dos benef?cios pr?prios da consultoria interna, um expressivo aumento do conhecimento organizacional que passou a ser rotineiramente criado por essa equipe. Assim, percebeu-se uma lacuna estrat?gica na determina??o de uma ferramenta que fosse capaz de sistematizar este conhecimento organizacional. Desse modo, tendo como base o modelo de convers?o do conhecimento (modelo SECI ? Socializa??o, externaliza??o, combina??o, internaliza??o) de Nonaka e Takeuchi (1997) e partindo do pressuposto de que a pr?tica de li??es aprendidas ? determinante e cr?tica para a sistematiza??o do conhecimento organizacional em projetos de consultoria interna, chegou-se ? formula??o da seguinte pergunta de pesquisa: como a pr?tica de li??es aprendidas poderia sistematizar o conhecimento organizacional em projetos desenvolvidos por uma equipe de consultoria interna em uma institui??o federal de ensino superior? Para se obter a resposta a tal pergunta, buscou-se investigar como os projetos de consultoria interna e a gest?o do conhecimento podem se valer das pr?ticas de li??es aprendidas para efetiva gest?o do conhecimento organizacional no ?mbito desses projetos. A pesquisa ? aplicada, tem natureza descritiva, possui uma abordagem qualitativa e utiliza o m?todo de estudo de caso ?nico. Como resultado foi identificado que a aplica??o das li??es aprendidas ao processo de sistematiza??o do conhecimento est? intrinsecamente ligada ? din?mica da intera??o entre o conhecimento t?cito e expl?cito que esta pr?tica pode proporcionar, levando ? cria??o de conhecimento organizacional e tamb?m que ela ? um importante ativo de processo organizacional que pode, al?m de evitar erros em projetos futuros, promover a perpetua??o de melhores pr?ticas no contexto dessa equipe. Portanto, a conclus?o do estudo ? que as li??es aprendidas sistematizam a gest?o do conhecimento em equipes de consultoria interna no momento em que esta ? uma ferramenta capaz de criar uma din?mica de intera??es entre os indiv?duos que perpassa toda a espiral de cria??o do conhecimento em um movimento ascendente e cont?nuo. Por fim, espera-se, que este trabalho agregue valor ao campo da gest?o do conhecimento em projetos, notadamente no setor p?blico e contribua para estimular estudos futuros sobre estes temas.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-11-06T19:09:18Z No. of bitstreams: 1 AlbertoSegundoSpinolaDaHora_DISSERT.pdf: 1386339 bytes, checksum: 65555b4ae8f4bc61d7991b11d9f4dedd (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-11-18T00:48:51Z (GMT) No. of bitstreams: 1 AlbertoSegundoSpinolaDaHora_DISSERT.pdf: 1386339 bytes, checksum: 65555b4ae8f4bc61d7991b11d9f4dedd (MD5) / Made available in DSpace on 2017-11-18T00:48:51Z (GMT). No. of bitstreams: 1 AlbertoSegundoSpinolaDaHora_DISSERT.pdf: 1386339 bytes, checksum: 65555b4ae8f4bc61d7991b11d9f4dedd (MD5) Previous issue date: 2016-12-02 / Reconhecendo a import?ncia dos cursos de p?s-gradua??o lato sensu na forma??o dos profissionais de n?vel superior do pa?s, cujas exig?ncias tendem a crescer, demandando um aperfei?oamento constante, o presente trabalho se prop?e a desenvolver indicadores para avaliar qualidade e efici?ncia na gest?o dos cursos de especializa??o da Universidade Federal do Rio Grande do Norte. Atrav?s de um estudo te?rico baseado, principalmente, no Paradigma Multidimensional da Administra??o da Educa??o, proposto por SANDER, foi desenvolvida uma pesquisa de abordagem mista, partindo do levantamento de informa??es sobre os cursos de p?s-gradua??o lato sensu, junto a Coordenadores e Vice-Coordenadores, dirigentes, docentes e discentes, al?m da an?lise das caracter?sticas formais desses cursos. Foram alvo dessa pesquisa os cursos presenciais, autofinanciados, no per?odo de 2011 a 2015 (vig?ncia da Resolu??o n? 028/2011 do Conselho de Administra??o da UFRN), a partir da vis?o dos participantes. Como resultado, foram apontados indicadores, juntamente com a proposta de compor uma avalia??o da qualidade na gest?o dos cursos de especializa??o da UFRN, considerando crit?rios como efici?ncia, efic?cia, efetividade e relev?ncia. / Recognizing the importance of the lato sensu postgraduate courses to the formation of the higher education professionals in the country, whose requirements tend to grow, demanding a constant improvement, the present work intends to develop indicators to evaluate quality and efficiency in the management of the specialization courses at the Federal University of Rio Grande do Norte (UFRN). Through a theoretical study based, primarily, on the Multidimensional Paradigm of the Educational Administration, proposed by SANDER, a mixed methods research has been developed, starting from the survey of information from lato sensu postgraduate courses, with the Coordinators and Vice-Coordinators, board members, teachers and learners, in addition to the analysis of the formal characteristics of these courses. The self-financed on-site courses were subjected to this research, from 2011 to 2015 (during the term of the Resolution n? 028/2011 of the Administrative Council of the UFRN), starting from the point of view of its participants. As result, indicators were pointed to compose a quality assessment of the management of specialization courses at UFRN, considering criteria such as efficiency, efficacy, effectiveness and relevance.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-11-22T21:05:23Z No. of bitstreams: 1 DanielaCunhaTerto_TESE.pdf: 1532982 bytes, checksum: 81aa7f5eee6baed2102019ae2b15f918 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-11-24T20:29:03Z (GMT) No. of bitstreams: 1 DanielaCunhaTerto_TESE.pdf: 1532982 bytes, checksum: 81aa7f5eee6baed2102019ae2b15f918 (MD5) / Made available in DSpace on 2017-11-24T20:29:04Z (GMT). No. of bitstreams: 1 DanielaCunhaTerto_TESE.pdf: 1532982 bytes, checksum: 81aa7f5eee6baed2102019ae2b15f918 (MD5) Previous issue date: 2017-03-23 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior (CAPES) / A presente Tese analisa as rela??es intergovernamentais entre a Uni?o e o munic?pio de Riachuelo/RN no ?mbito do Plano de A??es Articuladas ? PAR (2007-2011), buscando compreender se o inter-relacionamento pactuado no Plano foi capaz de fortalecer a gest?o democr?tica na rede de ensino do munic?pio de Riachuelo. O PAR ? uma pol?tica de planejamento e gest?o dos sistemas de ensino, implementada nos munic?pios, estados e Distrito Federal em colabora??o com a Uni?o visando ? melhoria da qualidade da educa??o b?sica. Essa tese assume como referencial te?rico-metodol?gico o materialismo hist?ricodial?tico. Compreende-se que pensar a inter-rela??o entre os diferentes n?veis de governo na execu??o de pol?ticas educacionais, implica consider?-las no plano da historicidade e das contradi??es, como parte de uma totalidade maior, constitu?da por uma rela??o insepar?vel entre o estrutural e o conjuntural. Como procedimentos t?cnicos de pesquisa, foram utilizados a revis?o da literatura, a an?lise documental e a realiza??o de entrevistas semiestruturadas com membros da equipe t?cnica local de elabora??o do PAR de Riachuelo. Os resultados evidenciam que ainda que o PAR tenha sido concebido sob a perspectiva do regime de colabora??o, este Plano se caracteriza mais como uma pol?tica induzida pelo governo central, caracterizando assim inger?ncia da Uni?o sob os demais entes da federa??o. Na trajet?ria da federa??o brasileira h? um predom?nio do governo central, inclusive na proposi??o de pol?ticas p?blicas, cuja ades?o volunt?ria dos demais entes federados ? refor?ada por suas baixas capacidades arrecadat?ria e t?cnica, tornando-os dependentes da assist?ncia t?cnica e financeira da Uni?o, o que provoca o desequil?brio das rela??es entre os governos nas arenas decis?rias. Ao aderir ao PAR, os munic?pios se comprometem a avaliar a gest?o educacional, pactuando a??es que visam fortalecer a gest?o democr?tica nas redes de ensino, tais como a cria??o de ?rg?os colegiados, de planos municipais de educa??o, de projetos pedag?gicos e escolha de diretores escolares. No munic?pio de Riachuelo, concluiu-se que o PAR foi formulado e executado tendo como par?metro os princ?pios da gest?o gerencial, modelo antag?nico ? gest?o democr?tica. Foi estabelecido por meio de um contrato de gest?o e foram institu?das novas formas de controle da execu??o do Plano. Apesar de seu car?ter gerencial, pode-se concluir que o PAR trouxe melhorias para o sistema de educa??o de Riachuelo. Alterou a l?gica patrimonialista predominante na assist?ncia da Uni?o aos munic?pios e favoreceu, ainda que timidamente, a gest?o democr?tica no munic?pio ao instituir mecanismos capazes de ampliar os espa?os de autonomia, participa??o e descentraliza??o do sistema de ensino e das escolas. A contribui??o, contudo, ocorreu em pequena escala, pois se consubstanciou em a??es fragmentadas e sem a efetiva participa??o da comunidade escolar. A consolida??o da gest?o democr?tica em Riachuelo ?, portanto, tarefa que n?o se esgota com a proposi??o de uma pol?tica de governo pontual como o PAR, pois demanda mudan?as estruturais que est?o al?m das possibilidades do Plano. / This present thesis analyzes the relationship between the Union and Riachuelo/RN city in relation to Plano de A??es Articuladas ? PAR (?Articulated Actions Plan?; 2007-2011), searching for understanding if this inter-relationship colluded in that Plan was able to strengthen the democratic management on the teaching network at Riachuelo. PAR refers to politics of planning and management of teaching systems, implemented at cities, states and Federal District in cooperation to the Union aiming to improve elementary and high school teaching quality. This take as theoretical and methodological the materialism historicaldialectical mechanism. We understand that thinking an inter-relation among several levels of the government in the accomplishment of education politics in the case of PAR implies considering it a plan in historicity and in its contradictions as part of a larger entirety, build by an inseparable relationship between the structure and the conjunctural ones. As technical procedures for researching we used the literature review, the documental analyzes and we have made interviews semi-structured with members of the local technical staff that elaborated Riachuelo?s PAR. The results made clear that even if PAR had been made as a cooperative administration perspective between federated parts and this plan, it could be characterized more as a policy incited for the central government with actions that are predetermined so that the other federative parts do not have the autonomy to change the political design. This way it characterizes a meddling of the Union upon the other federative parts. In Brazilian federative history, there is always a predominance of the central government including in the proposal of public politics, whose voluntary adhesion of the other federative parts is reinforced for its low-income levy and low technical capacity making them dependents of the technical and financial assistance of the Union. This provokes unbalance of relations among government parts on the decisive fields. As they adhere to PAR, cities are committed to evaluate the education management, associating actions that aim to strengthen the democratic management in teaching network, such as the creation of collegial organ, city plans for education, pedagogical projects and the election of school principals. In Riachuelo city, we could conclude that PAR was build and executed having a parameter of the principals of technical management, antagonist model to democratical management. A management contract and was established and it was set new forms of controlling of the plan execution. Despite of its management character we concluded that PAR bought up better quality for the educational system of Riachuelo. The interrelations established between the city and Union by Plano de A??es Articuladas from 2007 to 2011 were positive in the sense they changed the patrimonial logic that predominates at the Union assistance for the cities, and it also strengthen otherwise timidly the democratic management in the city, by imposing arrangements capable of expanding autonomy spaces, partnership and decentralizing of the teaching system and of schools. However, the contribution occurred in a smaller scale, since it substantiated in fragmented actions and without the effective participation of the school community. The consolidation of the democratical management in Riachuelo city as well is therefore a task that is not finished with the proposition of punctual government politics as it is in PAR, because it demands structural changes that are beyond Plans possibilities.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-12-04T21:47:09Z No. of bitstreams: 1 CarlosEduardoArtioliRusso_DISSERT.pdf: 3835839 bytes, checksum: facee59a8eed6c0db4579de4b5469c7c (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-12-11T19:18:40Z (GMT) No. of bitstreams: 1 CarlosEduardoArtioliRusso_DISSERT.pdf: 3835839 bytes, checksum: facee59a8eed6c0db4579de4b5469c7c (MD5) / Made available in DSpace on 2017-12-11T19:18:41Z (GMT). No. of bitstreams: 1 CarlosEduardoArtioliRusso_DISSERT.pdf: 3835839 bytes, checksum: facee59a8eed6c0db4579de4b5469c7c (MD5) Previous issue date: 2017-11-01 / A presente proposta de Interven??o examina a quest?o do planejamento estrat?gico com foco em uma institui??o do Poder Legislativo no ?mbito da Gest?o P?blica Estadual. O principal objetivo deste trabalho consiste em propor um modelo de direcionamento estrat?gico capaz de envolver o aprimoramento dos procedimentos legislativos, atendendo os anseios da sociedade com garantias de perenidade nas a??es administrativas da Assembleia Legislativa do Rio Grande do Norte. Para tanto, utilizou-se de question?rios estruturados a fim de se realizar um diagn?stico interno e externo da situa??o atual e das perspectivas futuras do Parlamento Potiguar, utilizando-se para isso requisitos como imagem, desempenho, situa??o atual de seu planejamento estrat?gico e vis?o de futuro. Esses question?rios foram aplicados em tr?s categorias de p?blico: servidores, deputados estaduais e sociedade. A t?cnica utilizada para a an?lise dos question?rios foi a an?lise de conte?do cujos resultados, comparados entre si e com a an?lise do planejamento estrat?gico 2017-2018, contribu?ram para a elabora??o de um mapeamento de tend?ncias, o qual foi analisado com foco na elabora??o da proposta e foi submetido ? valida??o por meio de um Grupo Focal que executa o planejamento estrat?gico em vigor na ALRN. Da an?lise dos question?rios, concluiu-se que o gerenciamento por diretrizes ? necess?rio para que a cultura estrat?gica possa se perpetuar na Casa Legislativa, que hoje possui baixa intera??o com a sociedade, apresentando baixa efici?ncia, efic?cia e efetividade no desempenho das atividades final?sticas, que s?o os processos legislativos. Com isso, houve uma preocupa??o voltada para o aumento da credibilidade, com maior participa??o popular, trazendo elementos de ?tica, transpar?ncia e comunica??o que devem estar alinhados com um direcionamento estrat?gico adequado. Pretende-se com a cria??o desta proposta contribuir para a melhoria da gest?o legislativa com foco nos conceitos da Nova Gest?o P?blica e com a inser??o de elementos de accountability, visando evoluir o Poder Legislativo no Estado do Rio Grande do Norte e garantir a melhoria de qualidade das pol?ticas p?blicas e da qualidade da Lei. Considerando que para o caso concreto a mensura??o dos resultados s? poder? ser realizada em caso de implanta??o efetiva pela Mesa Diretora da Casa, a presente pesquisa constitui na proposta de modelo de interven??o. / The present proposal for intervention examines the issue of strategic planning focusing on an institution of the Legislative Branch within on a State Public Administration. The main objective of this paper is to propose a model of strategic orientation capable of involving the improvement of the legislative procedures, meeting the society's longings with guarantees of continuity in the administrative actions of the Legislative Assembly of Rio Grande do Norte. Therefore, structured questionnaires were used in order to make an internal and external diagnosis of the current situation and future perspectives of the Rio Grande do Norte Parliament, using for such requirements such as image, performance, current situation of its strategic planning and vision of future. These questionnaires were used for three categories: public server, parliamentarians and society. The technique used to analysis the questionnaires was the content analysis whose results, compared to each other and to the analysis of the 2017-2018 strategic planning, contributed to the development of a trend mapping, which was analyzed with a focus on the elaboration of the proposal which was submitted to validation through a Focal Group that executes the strategic planning in force in the ALRN. From the analysis of the quiz, it was concluded that management by guidelines is necessary so that the strategic culture can be perpetuated in the Rio Grande do Norte Legislative Assembly, which today has low interaction with society, presenting low efficiency, effectiveness and effectiveness in the performance of the finalistic activities, which are legislative processes. In this way, there was a concern focused on increasing credibility, with greater popular participation, bringing elements of ethics, transparency and communication that should be aligned with an appropriate strategic direction. The aim of this proposal is to contribute to the improvement of legislative management focused on the concepts of New Public Management and the insertion of elements of accountability, aiming to evolve the Legislative Branch in the State of Rio Grande do Norte and ensuring improvement quality of public policies and the quality of the Law. Whereas for the case the measurement of the results can only be performed in case of effective implementation by the Board of Directors of the ALRN, the present research constitutes a proposal of intervention.

Made available in DSpace on 2014-12-17T14:52:43Z (GMT). No. of bitstreams: 1 MirnaSG.pdf: 1466607 bytes, checksum: 9545f3fac4b76bcfbb50de17c07a1d6d (MD5) Previous issue date: 2008-12-18 / The Knowledge Management in organizations is a continuous process of learning that is given by the integration of data, information and the ability of people to use this information. The Management Skills is concerned to understand the powers of officials in the face of organizational skills (teams) and professionals (or tasks positions) want. Joints are located in the greater context of the economy of organizatio s and have the same assumption: that the possession of scarce resources, valuable and difficult to imitate gives the organization a competitive advantage. In this sense, this thesis proposes a model of knowledge management based on analysis of GAP of powers, namely the gap between the skills needed to reach the expected performance and skills already available in the organization, officials and trainees of Coordination of Registration of conductors of DETRAN-RN. Using the method of survey research could make an analysis of academic skills, techniques and emotional individual and a team of officials and trainees, identifying levels of GAP's competence in that sector of the organization and suggest a plan for training , A level of expertise for each sector of coordination, and propose a model for Knowledge Management to help the management of GAP's identified / A Gest?o do Conhecimento nas organiza??es ? um processo continuo de aprendizagem que se d? pela integra??o de dados, informa??es e a capacidade das pessoas em utilizar estas informa??es. A Gest?o de Compet?ncias est? preocupada em compreender as compet?ncias dos funcion?rios em face das compet?ncias organizacionais (equipes) e profissionais (cargos ou fun??es) desejadas. Juntas est?o situadas no contexto maior da economia das organiza??es e possuem o mesmo pressuposto: o de que a posse de recursos raros, valiosos e de dif?cil imita??o confere ? organiza??o certa vantagem competitiva. Neste sentido, a presente disserta??o prop?e um modelo de gest?o do conhecimento baseado na an?lise de GAP de compet?ncias, ou seja, da lacuna existente entre as compet?ncias necess?rias ao alcance do desempenho esperado e as compet?ncias j? dispon?veis na organiza??o, dos funcion?rios e dos estagi?rios da Coordenadoria de Registro de Condutores do DETRAN-RN. Utilizando o m?todo de pesquisa survey foi poss?vel fazer uma an?lise das compet?ncias acad?micas, t?cnicas e emocionais individual e em equipe dos funcion?rios e estagi?rios, identificando quais os n?veis de GAP s de compet?ncia existente naquele setor da organiza??o, bem como sugerir um plano de capacita??o, um plano de compet?ncias para cada setor da Coordenadoria, e propor um modelo de Gest?o do Conhecimento que auxilie a gest?o destes GAP s identificados

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-08-16T23:16:37Z No. of bitstreams: 1 AlbaKatarineMarquesDeCarvalho_DISSERT.pdf: 1247234 bytes, checksum: b85bd5646dfc9c53d3d74cc0ecf29578 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-08-24T20:19:48Z (GMT) No. of bitstreams: 1 AlbaKatarineMarquesDeCarvalho_DISSERT.pdf: 1247234 bytes, checksum: b85bd5646dfc9c53d3d74cc0ecf29578 (MD5) / Made available in DSpace on 2016-08-24T20:19:48Z (GMT). No. of bitstreams: 1 AlbaKatarineMarquesDeCarvalho_DISSERT.pdf: 1247234 bytes, checksum: b85bd5646dfc9c53d3d74cc0ecf29578 (MD5) Previous issue date: 2016-03-28 / O objetivo deste trabalho foi propor um Sistema de Avalia??o de Desempenho para os funcion?rios terceirizados do Restaurante Universit?rio da Universidade Federal do Rio Grande do Norte para suprir a aus?ncia de instrumentos avaliativos. Segundo os Contratos de Presta??o de Servi?o n?050/2010 e n?055/2011 da UFRN com a SAFE LOCA??O DE M?O DE OBRA LTDA ME, cabe ? empresa contratada promover avalia??es peri?dicas do desempenho funcional dos funcion?rios terceirizados, por?m a avalia??o n?o ? realizada. O processo de avalia??o de desempenho serve para avaliar se os funcion?rios est?o desempenhando suas tarefas de acordo com os objetivos e metas das organiza??es, al?m de auxiliar na detec??o de falhas do servi?o e de demandas de capacita??o dos funcion?rios, contribuindo, desta forma para melhorar as condi??es de trabalho e o desempenho global das organiza??es. Para a elabora??o da proposta de avalia??o, optou-se pela participa??o de todos os envolvidos, funcion?rios e gestores do RU. Na coleta de dados, inicialmente, foram entrevistados funcion?rios terceirizados e servidores da gest?o do restaurante a fim de levantar as percep??es existentes sobre aspectos da avalia??o de desempenho. A partir destes dados e da observa??o da rotina do servi?o, elaborou-se uma proposta de sistema de avalia??o de desempenho que foi apreciada, criticada e ajustada pelos atores envolvidos (funcion?rios e gestores) para formula??o definitiva do instrumento. O trabalho tamb?m apresenta as etapas necess?rias ? implementa??o do Sistema de Avalia??o de Desempenho. O sistema de avalia??o de desempenho proposto ? poss?vel de ser aplicado com a UFRN assumindo este processo, ap?s modifica??es de cl?usulas do contrato e aprova??o pelo CONSAD. Pode tamb?m servir de exemplo para outras unidades que trabalham com a presta??o de servi?os terceirizados viabilizando assim que a avalia??o de desempenho possa fazer parte da pol?tica de gest?o de todas as pessoas que trabalham na UFRN. / The aim of this study was to propose a Performance Evaluation System for outsourced employees of the University Restaurant of the Federal University of Rio Grande do Norte to supply the lack of evaluative instruments. According to Provision of Services Contract n?050/2010 and n?055/2011 of FURN with SAFE LOCA??O DE M?O DE OBRA LTDA ME, it is the hired company to promote periodic functional performance evaluation of the outsourced employees, but this is not done. The performance evaluation process serves to evaluate if the employees are making their tasks according to the organizations? objectives and goals, besides that helps to find service failures and capacity of employees demands, thus contributing to improve work conditions and the global performance of the organizations. To elaborate the proposal of evaluation, it was chosen an action research with the participation of all stakeholders, employees and managers from UR. On data collect, first, outsourced employees and management servers were interviewed, in order to raise existing perceptions about performance evaluation aspects. From these data and the work routine observation, a proposal of performance evaluation was elaborated, that was appreciated, criticized and adjusted by the actors involved (employees and managers) to the final formulation of the instrument. This study also presents the necessary steps to the implementation of the Performance Evaluation System. The proposed Performance Evaluation System can be applied to the FURN assuming this process, after modification of contract terms and the approval by the ADCON. It also can serve as an example to others units that works with the provision of outsourced services, enabling so the performance evaluation to be part of the management policy of all people working in FURN.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-08-29T20:04:05Z No. of bitstreams: 1 LuizaDelamorBraga_DISSERT.pdf: 4585980 bytes, checksum: d326384d60c91e45c1baa21eecdf9da1 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-09-05T23:25:49Z (GMT) No. of bitstreams: 1 LuizaDelamorBraga_DISSERT.pdf: 4585980 bytes, checksum: d326384d60c91e45c1baa21eecdf9da1 (MD5) / Made available in DSpace on 2016-09-05T23:25:49Z (GMT). No. of bitstreams: 1 LuizaDelamorBraga_DISSERT.pdf: 4585980 bytes, checksum: d326384d60c91e45c1baa21eecdf9da1 (MD5) Previous issue date: 2016-04-28 / A necessidade de melhoria do desempenho das atividades do Estado ? uma preocupa??o presente na gest?o p?blica brasileira. Diante de muitas normas a serem cumpridas e da diversidade dos servi?os prestados, os gestores p?blicos necessitam de ferramentas que os auxiliem nessa ?rdua miss?o. A Se??o de Subsist?ncia da Base A?rea de Natal possui atividades operacionais e administrativas e necessita de uma ferramenta estrat?gica para gerir essas atividades. Nesse sentido, os estudos sobre o uso do Balanced Scorecard em organiza??es p?blicas no Brasil apontam a viabilidade de sua utiliza??o para a melhoria do desempenho organizacional, todavia deve haver uma adapta??o de sua metodologia para eliminar disfun??es comumente encontradas. A fim de melhorar o desempenho de um setor conciliando as atividades operacionais, administrativas e seu inter-relacionamento, o presente estudo intenta propor a implanta??o do BSC para apoiar a tomada de decis?es com vistas ? melhoria do desempenho. Isso se dar? por meio da cria??o do mapa estrat?gico e defini??o dos objetivos estrat?gicos do setor, da dissemina??o desses objetivos estrat?gicos, da determina??o de indicadores adequados que proporcionem informa??es para que as decis?es sejam tomadas pautadas na miss?o do setor e do planejamento das a??es de forma que elas ocorram com a aloca??o de recursos e no momento adequados. Ser? utilizada a pesquisa do tipo bibliogr?fica para a constru??o do modelo e ser? proposto o monitoramento de forma sist?mica para sua implementa??o. Ap?s essas etapas, haver? um projeto de interven??o para a implementar do BSC na Se??o de Subsist?ncia da Base A?rea de Natal. / The need to improve the performance of government activities is a concern present in the Brazilian public management. Before many standards to be met and diversity of services, public managers need tools to assist in this difficult task. The Subsistence Section of the Natal Air Force Base has operational and administrative activities and needs a strategic tool for managing these activities. In this direction, studies on the use of the Balanced Scorecard in public organizations in Brazil point to the feasibility of its use for improving organizational performance, however there should be an adaptation of the methodology to eliminate dysfunctions commonly found. In order to improve the performance of a sector reconciling the operational activities, administrative issues and its interrelationship, this study seeks to put forward the implementation of the BSC to support decision-making in order to improve performance. This aim will be achieved through the creation of a strategic map and definition of the strategic objectives of the sector, the spread of these strategic objectives, the definition of proper indicators that provide information so that decisions are taken guided by the sector's mission and by the planning, in a way they occur with the allocation of resources and at proper time. The research will apply the bibliographical methodology for the model development, and a systemic monitoring will be proposed for its implementation. Following these steps, there will be an intervention project to implement the BSC in Subsistence Section of Natal Air Force Base.

Submitted by Gustavo Gomes (gustavolascasas@gmail.com) on 2013-11-07T11:53:43Z No. of bitstreams: 2 Gest??o da informa????o e do conhecimento na administra????o p??blica.pdf: 468187 bytes, checksum: 2006934458452105a1600c235e277242 (MD5) license_rdf: 23599 bytes, checksum: 9e2b7f6edbd693264102b96ece20428a (MD5) / Approved for entry into archive by Roger Guedes (roger.guedes@fjp.mg.gov.br) on 2013-11-08T16:29:39Z (GMT) No. of bitstreams: 2 Gest??o da informa????o e do conhecimento na administra????o p??blica.pdf: 468187 bytes, checksum: 2006934458452105a1600c235e277242 (MD5) license_rdf: 23599 bytes, checksum: 9e2b7f6edbd693264102b96ece20428a (MD5) / Made available in DSpace on 2013-11-08T16:29:39Z (GMT). No. of bitstreams: 2 Gest??o da informa????o e do conhecimento na administra????o p??blica.pdf: 468187 bytes, checksum: 2006934458452105a1600c235e277242 (MD5) license_rdf: 23599 bytes, checksum: 9e2b7f6edbd693264102b96ece20428a (MD5) Previous issue date: 2001 / Funda????o Jo??o Pinheiro / O gerenciamento das informa????es produzidas no ??mbito de uma organiza????o de natureza p??blica ?? aqui analisado sob a perspectiva de seus coordenadores de projetos. Distingue-se este segmento em raz??o de sua relev??ncia enquanto geradores, disseminadores e usu??rios dessas informa????es. No escopo da administra????o p??blica brasileira tradicionalmente focada na centraliza????o do poder e na formalidade de procedimentos, situa????o agravada por injun????es de ordem pol??tica, este trabalho procurou demonstrar que n??o basta a instala????o de uma infraestrutura altamente informatizada e, tampouco, a produ????o de informa????es em larga escala. A justa medida para a adapta????o ao novo paradigma de gest??o de mudan??a est?? a exigir a incorpora????o de procedimentos que considerem, acima de tudo, detalhado planejamento, com destaque para a fixa????o de alguns objetivos da organiza????o e um exaustivo estudo de suas aspira????es quanto ao futuro. Especial ??nfase ?? dada ?? an??lise das opini??es formuladas pelos coordenadores de projetos. A partir da revis??o da literatura pesquisada, procurou-se extrair conclus??es que apoiassem a realiza????o de um diagn??stico da real situa????o da Institui????o estudada ?? vista de um ambiente em acentuada transforma????o, e a formula????o consubstanciadas nos resultados obtidos. / Ci??ncia, Informa????o e Comunica????o

Linha de pesquisa: Gest?o de institui??es educacionais. / Submitted by Jos? Henrique Henrique (jose.neves@ufvjm.edu.br) on 2017-06-26T21:09:33Z No. of bitstreams: 2 amanda_thomaz_monteiro.pdf: 4097182 bytes, checksum: 1e9f81a359056163326e416f835c37e3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2017-06-28T12:03:06Z (GMT) No. of bitstreams: 2 amanda_thomaz_monteiro.pdf: 4097182 bytes, checksum: 1e9f81a359056163326e416f835c37e3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-06-28T12:03:06Z (GMT). No. of bitstreams: 2 amanda_thomaz_monteiro.pdf: 4097182 bytes, checksum: 1e9f81a359056163326e416f835c37e3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017 / Em todo o mundo, de maneira geral, as fun??es das universidades est?o diretamente ligadas ? produ??o de conhecimento cient?fico. Essas institui??es s?o respons?veis por grande parte da gera??o desse conhecimento e sua comunica??o torna-se um processo fundamental para o ensino, a pesquisa e a extens?o, pilares que devem atuar de forma articulada e indissoci?vel. O ambiente acad?mico constitui-se, assim, num campo f?rtil para o estudo da Gest?o do Conhecimento Cient?fico e da Comunica??o Cient?fica, uma vez que a produ??o do conhecimento cient?fico aponta para a necessidade de dissemina??o, compartilhamento e uso do conhecimento gerado. Esta pesquisa tem como objetivo descrever os processos de gest?o interna do conhecimento cient?fico existentes na Universidade Federal dos Vales do Jequitinhonha e Mucuri a partir da concep??o de um modelo integrativo de Gest?o do Conhecimento. O modelo, que alicer?a o desenvolvimento deste trabalho, ? proposto por Alvarenga Neto, Barbosa e Pereira (2007) e considera tr?s concep??es b?sicas: 1) uma concep??o estrat?gica da informa??o e do conhecimento; 2) a introdu??o de tal estrat?gia nos n?veis t?cito e operacional atrav?s das v?rias ferramentas e abordagens gerenciais; 3) a cria??o de um espa?o organizacional para o conhecimento, que constitui o conjunto de condi??es favor?veis para o uso das melhores informa??es e dos melhores conhecimentos dispon?veis. Para a consecu??o dos objetivos espec?ficos, descreveu-se e analisou-se o objeto de pesquisa, composto por documenta??o, sistemas, ferramenta, sites e outras formas de registro, al?m de dois ?rg?os institucionais. O foco, os objetivos e o referencial te?rico deste estudo apontam para uma pesquisa de natureza te?rica, com abordagem metodol?gica essencialmente qualitativa, explicativa do ponto de vista dos objetivos e que se prop?e a realizar an?lises bibliogr?fica e documental como procedimentos t?cnicos. Os resultados assinalam que nenhuma das tr?s concep??es b?sicas do modelo integrativo de Gest?o do Conhecimento foi constatada na pesquisa. Com isso, pode-se considerar que a UFVJM n?o possui processos de gest?o interna do conhecimento cient?fico propriamente ditos. As conclus?es desta pesquisa levam a convir que o que existe na institui??o atualmente n?o s?o processos, mas a??es relacionadas a alguma parte deles e n?o aos processos como um todo. Portanto, no contexto da UFVJM, a comunica??o poderia ser empregada como uma condi??o capacitadora da Gest?o do Conhecimento Cient?fico, criando um significado e garantindo a efetividade desse processo. Com isso, a universidade estaria, inclusive, mais pr?xima de realizar sua miss?o institucional, que ? impulsionar o desenvolvimento regional e nacional, por meio da produ??o e dissemina??o do conhecimento e da inova??o, a partir da integra??o do ensino, da pesquisa e da extens?o. / Disserta??o (Mestrado Profissional) ? Programa de P?s-Gradua??o em Educa??o, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2017. / Across the world, in general, the functions of universities are directly linked to the production of scientific knowledge. These institutions are responsible for a great part of the generation of this knowledge and its communication becomes a fundamental process for teaching, research and extension, pillars that must act in an articulated and inseparable way. The academic environment is, thus, a fertile field for the study of the Management of Scientific Knowledge and Scientific Communication, since the production of scientific knowledge points to the need of dissemination, sharing and use of the generated knowledge. This research aims to describe the processes of internal management of scientific knowledge existing at the Federal University of Jequitinhonha and Mucuri Valleys, from the conception of an integrative model of Knowledge Management. The model that supports the development of this work is proposed by Alvarenga Neto, Barbosa and Pereira (2007) and considers three basic concepts: 1) a strategic conception of information and knowledge; 2) the introduction of such strategy at the tacit and operational levels through the various management tools and approaches; 3) the creation of an organizational space for knowledge, which constitutes the set of favorable conditions for the use of the best information and the best available knowledge. For the accomplishment of the specific objectives, the research object composed of documentation, systems, tool, sites and other forms of registration, besides two institutional organs, was described and analyzed. The focus, objectives and theoretical reference of this study point to a research of a theoretical nature, with a methodological approach that is essentially qualitative, explanatory from the point of view of the objectives and with bibliographic and document analysis as technical procedures. The results indicate that none of the three basic conceptions of the integrative model of Knowledge Management was verified in the research. With this, it can be considered that UFVJM does not have processes of internal management of the scientific knowledge, properly speaking. The conclusions of this research suggest that what exists in the institution today are not processes, but actions related to some part of them and not to the processes as a whole. Therefore, in the context of UFVJM, communication could be used as an enabling condition of the Management of Scientific Knowledge, creating a meaning and guaranteeing the effectiveness of this process. With this, the university would even be closer to achieve its institutional mission, which is to promote regional and national development, through the production and dissemination of knowledge and innovation, from the integration of teaching, research and extension.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-04-26T22:29:48Z No. of bitstreams: 1 MariaDaSolidadeOliveiraCesarioVieira_DISSERT.pdf: 2141284 bytes, checksum: 0c1dd38fcf916d1f372b05b3744bbf02 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-05-02T22:28:16Z (GMT) No. of bitstreams: 1 MariaDaSolidadeOliveiraCesarioVieira_DISSERT.pdf: 2141284 bytes, checksum: 0c1dd38fcf916d1f372b05b3744bbf02 (MD5) / Made available in DSpace on 2016-05-02T22:28:16Z (GMT). No. of bitstreams: 1 MariaDaSolidadeOliveiraCesarioVieira_DISSERT.pdf: 2141284 bytes, checksum: 0c1dd38fcf916d1f372b05b3744bbf02 (MD5) Previous issue date: 2015-04-09 / O objetivo deste trabalho foi realizar um diagn?stico do Clima Organizacional da UFRN/Campus de Currais Novos, a partir da percep??o dos colaboradores inseridos na institui??o pesquisada. Optou-se por fazer um estudo descritivo, de natureza quantitativa e qualitativa utilizando como instrumento de coleta, a Escala de Clima Organizacional - ECO, elaborada e validada por Martins (2008), acrescida de quatro quest?es abertas. Esse instrumento se prop?e a dimensionar o Clima Organizacional a partir da percep??o do colaborador, obedecendo a uma escala de cinco fatores: apoio do gestor e da organiza??o, reconhecimento, conforto f?sico, controle/press?o e coes?o entre colegas. O p?blico alvo da pesquisa constituiu-se de todos os docentes, t?cnicos administrativos, terceirizados e bolsistas de apoio t?cnico da UFRN/Campus de Currais Novos, totalizando 88 colaboradores, sendo 38 docentes, 21 t?cnicos administrativos, 10 terceirizados e 19 s?o bolsistas de apoio t?cnico. A pesquisa de campo teve como locus o Campus de Currais Novos, e a coleta dos dados ocorreu no per?odo de 25 de setembro a 14 de outubro de 2014. Os resultados encontrados revelaram o clima organizacional positivo, o negativo, o predominante e sugest?es de mudan?as na organiza??o pesquisada com rela??o aos fatores do clima. A t?tulo de contribui??o com a UFRN e considerando os objetivos de um mestrado profissional, os resultados deste estudo diagn?stico ser?o apresentados ? dire??o do CERES para que sejam utilizados como mais uma ferramenta a possibilitar poss?veis a??es e ajustes no modelo de gest?o de pessoas no Campus de Currais Novos. / This research aimed to diagnose the Organizational Environment from Campus Currais Novos, taking notice to elaborate a technical report which can serve as management tool for policy and practical decisions about people management, from the perception of those who answered and also looking back to the institution. A descriptive qualitative and quantitative study was chosen, using Martins (2008) elaborated and validated Organizational Environment Scale (OES) as gathering tool, with four additional open questions. This tool intends to dimension the Organizational Environment from server's perception, observing a five elements scale: organization and manager support, acknowledgment, physical comfort, command/stress and colleagues cohesion. All servers from researched institution are part of target audience, in a totalizing 88; of which 38 are instructors, 21 are administrative technicians, 10 are outsourced and 19 are support technician trainees. Camp research happened at Currais Novos campus and data collection was online, from September 25, 2014 to October 14, 2014, with a 96.5% server?s response rate. Results have found an average environment with negative trend, with an overall average of 2.91; the lowest rate was physical comfort with an average of 2.66, directing to a negative perception about human resources development and organization care to its servers. The element found as prevalent from experienced environment for those who answered at Currais Novos campus, was colleagues cohesion element, with an average rate of 3.61, revealing sense of cohesion between servers that may have positive influence in aggregate work process. In the end, results achieved with research allowed to diagnose that Organizational Environment at Currais Novos campus, from servers viewpoint of all working categories and service time, shows average with negative trend pointing that none of the elements represents relevance or importance to researched institution. Based in environment diagnose, as a contribution and considering it as one of professional Master's degree goals, a technical report was elaborated to be presented to Centro de Ensino Superior do Serid? (CERES) direction so that it can be used as a tool that can enable eventual actions and adjustments in human resources management at Currais Novos campus.