Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2018-04-03T15:10:44Z No. of bitstreams: 1 PabloBemherSilvaLima_DISSERT.pdf: 2389470 bytes, checksum: d569309eddbcdc838491ee97185c08b7 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2018-04-10T22:04:48Z (GMT) No. of bitstreams: 1 PabloBemherSilvaLima_DISSERT.pdf: 2389470 bytes, checksum: d569309eddbcdc838491ee97185c08b7 (MD5) / Made available in DSpace on 2018-04-10T22:04:48Z (GMT). No. of bitstreams: 1 PabloBemherSilvaLima_DISSERT.pdf: 2389470 bytes, checksum: d569309eddbcdc838491ee97185c08b7 (MD5) Previous issue date: 2017-11-30 / Desde o come?o da administra??o moderna, in?cio do s?culo XX, empresas dos mais diversos segmentos adotaram t?cnicas racionais visando o controle e a qualidade em seus processos produtivos. Essas t?cnicas t?m como foco a redu??o dos desperd?cios atrav?s da elimina??o dos erros (GOMES, 2005). Com o avan?o tecnol?gico dos ?ltimos anos, as empresas passaram a enfrentar concorr?ncia cada vez mais acirrada, exigindo mudan?as mais r?pidas e uma flexibiliza??o em seus processos de trabalhos (SILVA, 2008). Diante dessa nova realidade, a gest?o da inova??o passou a ser a t?nica dos neg?cios e as empresas que demonstram maior flexibilidade em seus processos passaram a ganhar maiores fatias de mercado (PEREIRA, 2005). Contudo, observa-se que a qualidade abordada no in?cio da pesquisa e a inova??o podem ser interpretados como contradit?rios, visto que a qualidade visa eliminar o erro e a inova??o, aceita o erro como ferramenta de aprendizagem e melhoria. Diante desse paradoxo entre a gest?o da qualidade e gest?o da inova??o surge um dilema: Como combinar esses fatores, gest?o da qualidade e gest?o da inova??o? Ao longo desse trabalho ser? apresentado situa??es em que inova??o e qualidade podem se confrontar especialmente em projetos de desenvolvimento de software. A pesquisa tem como objetivo conceber o framework QIn (Qualidade e Inova??o) para gerenciamento de projetos de software. Como forma de validar o framework proposto o trabalho aborda projetos de software nos quais o autor esteve diretamente respons?vel por sua concep??o, sendo assim a pesquisa caracteriza-se como explorat?ria e descritiva em conformidade com Flick (2004), no qual se busca a constru??o da realidade com base em entrevistas e/ou na observa??o de campo e das pessoas. A t?cnica utilizada foi de observa??o com roteiro estruturado. A tecnologia desenvolvida foi validada a partir de sua aplica??o em diferentes projetos, o que evidencia a viabilidade de sua implementa??o. / From the beginning of the modern administration, beginning of century XX, companies of the most diverse segments adopted rational techniques aiming the control and quality in its productive processes. These techniques focus on waste reduction through the elimination of errors (GOMES, 2005). With the technological advance of the last years, companies have faced increasingly fierce competition, demanding rapid changes and a relaxation in their work processes (SILVA, 2008). Faced with this new reality, innovation management has become a tonic of business and companies that demonstrate greater flexibility in their processes have started to gain more market shares (PEREIRA, 2005). However, it is observed that quality addresses no research initiation and an innovation can be interpreted as contradictory, since quality is an innovation, it accepts error as a learning tool and better. Faced with this paradox between quality management and innovation management, there is a dilemma: How to combine these factors, quality management and innovation management? Throughout the work, it is presented to situations in which innovation and quality can confront especially in projects of software development. The research aims to design the framework QIn (Quality and Innovation) for management of software projects. How to get a search, such as a search application, as a search application, as a form of search, reality based on interviews and / or the observation of field and people. A technique used for observation with a structured script. A technology developed to validate its application in different projects, which shows a viability of its implementation.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-10-27T00:24:58Z No. of bitstreams: 1 MariaDeNazareNunesMoraes_DISSERT.pdf: 1731923 bytes, checksum: d524aec5431e7b368a03d894ba559bca (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-12-27T20:54:20Z (GMT) No. of bitstreams: 1 MariaDeNazareNunesMoraes_DISSERT.pdf: 1731923 bytes, checksum: d524aec5431e7b368a03d894ba559bca (MD5) / Made available in DSpace on 2016-12-27T20:54:20Z (GMT). No. of bitstreams: 1 MariaDeNazareNunesMoraes_DISSERT.pdf: 1731923 bytes, checksum: d524aec5431e7b368a03d894ba559bca (MD5) Previous issue date: 2016-04-01 / O presente trabalho trata sobre a sistematiza??o de processos administrativos em organiza??o p?blica federal, visando contribuir para a melhoria da gest?o p?blica, tendo a sua abrang?ncia delimitada ? Unidade de Atendimento ao Educando-UAE/EAJ/UFRN, mediante a??es propostas no Projeto de Interven??o que pretendem ensejar mudan?as e melhorias na gest?o do referido setor. A??es propostas s?o resultantes do estudo diagn?stico realizado na UAE, no qual foram levantados os principais pontos de fragilidades de gest?o, que deram respaldo para a escolha da sistematiza??o dos processos administrativos como objeto da interven??o profissional, que se implementada pode contribuir para a melhoria do processo de trabalho da UAE, assim como, para o atendimento psicossocial e pedag?gico realizado aos discentes da Escola Agr?cola de Jundia?-EAJ. Para o alcance desses resultados, o estudo fundamenta-se teoricamente nos pressupostos da Administra??o P?blica - estudo sobre os modelos de gest?o p?blica e as reformas, ensejando na escolha do modelo gerencial, que traz a perspectiva de uma gest?o p?blica voltada para as necessidades do cidad?o, que deve ser eficiente na sua operacionaliza??o de seus processos e de qualidade nos seus resultados -, da Nova Gest?o P?blica-NGP - fundamentos e princ?pios do GESP?BLICA e do Modelo de Excel?ncia em Gest?o P?blica-MEGP, que fornecem contribui??es pr?ticas para a melhoria da gest?o -, e da Gest?o de Processos - enquanto ferramenta de melhoria de processos, orientada para resultados que se d? atrav?s do ciclo que consiste em modelagem, simula??o, emula??o e encena??o. Metodologicamente, vale-se da pesquisa-a??o e da abordagem qualitativa cuja aplica??o contribui para conhecimento da realidade, bem como orientam as a??es de interven??o e de mudan?as. Esse conjunto de pressupostos possibilitaram o desenho e a compreens?o o modelo atual de gest?o da UAE no contexto da EAJ, bem como subsidiou a elabora??o das a??es a serem implementadas pela gest?o contidas neste estudo. / The present work deals with on the systematization of management processes in federal public organization, aiming at contributing to the improvement of public management and its scope limited to Educating Service Unit-UAE/EAJ/UFRN, by means of actions proposed in the project of intervention seeking to lead to changes and improvements in the management of that sector. To achieve these results, the study is based on theoretically in the assumptions of public administration ? study on the models of public administration and the reforms, demanded in the choice of management model, which brings the prospect of a public administration geared to the needs of the citizen, who must be efficient in the operationalization of its processes and quality in your results ? of the new public management-NGP-fundamentals and principles of GESP?BLICA and model of excellence in public administration-MEGP , that provide practical contributions to the improvement of the management, and the management of processes ? while process improvement tool, geared to results through the cycle that consists of modeling, simulation, and emulation. Methodologically, it is the action research and qualitative approach which contributes to knowledge of reality, as well as guide intervention actions and changes. The results of the intervention are presented in the Current Model, which configures the management of the UAE regarding organizational structure, physical and technical conditions, the administrative, human resources and the services offered, which gave grant for the preparation of professional intervention. These actions are contained in the proposed model, arranged in the form of proposals that indicate the steps, methodology to be applied, the deadlines and the respective responsible. The first proposal concerns the organization chart of the UAE; the second proposes the elaboration of the tasks of the UAE and its subordinate sectors; the third faces the systematization of administrative processes (routine flow of work, documents and forms standardization, standardization, material control and communications; and the fourth suggests actions for the improvement of the physical and technical conditions. It is believed that the implementation of these actions can contribute to the improvement of the working process of the UAE, as well as psychosocial and pedagogical service directed to students of agricultural school of Jundia?-EAJ.

Submitted by PPG Hist?ria (historia-pg@pucrs.br) on 2018-06-29T19:43:05Z No. of bitstreams: 1 DISSERT_MESTR_PUCRS_JGOMES_2018.pdf: 8760337 bytes, checksum: 06e36415003ff8d7748f423486dbab15 (MD5) / Approved for entry into archive by Sheila Dias (sheila.dias@pucrs.br) on 2018-07-09T13:38:17Z (GMT) No. of bitstreams: 1 DISSERT_MESTR_PUCRS_JGOMES_2018.pdf: 8760337 bytes, checksum: 06e36415003ff8d7748f423486dbab15 (MD5) / Made available in DSpace on 2018-07-09T13:45:43Z (GMT). No. of bitstreams: 1 DISSERT_MESTR_PUCRS_JGOMES_2018.pdf: 8760337 bytes, checksum: 06e36415003ff8d7748f423486dbab15 (MD5) Previous issue date: 2018-06-21 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES / The present study aims to highlight, reflect and make a critical analysis of the existing problems and barriers for the preservation and management of the archaeological heritage (GPA), in the environmental licensing process at the State level, in context of Normative Instruction (IN) n? 01/2015, since it was ?building?, as well as the perspectives, the progress and the challenges yet to be faced. Methodologically, searches were conducted on the main conceptual aspects necessary for the full understanding of the GPA, addressed the regulations for the preservation and the actors involved. The description of the process of "building" of the new rule was made possible through the monitoring of the facts at the time, as well as analyze several news and articles published in different media, documents and articles. Events were held, in addition to the demonstrations and discussions highlighted. Were discussed the procedures for the participation of the Instituto do Patrim?nio Hist?rico e Art?stico Nacional (IPHAN) in previous and current licenses, as well as of environmental licensing and the relationship between them. The research carried out and the analysis of NI, allowed the identification and analysis of barriers and problems of all kinds in the current context, as well as of the main positive aspects, beyond the view of the author, corroborated with the IPHAN, the Sociedade de Arqueologia Brasileira (SAB), some selected researchers and the community. Among the main problems are the failure in joint, communication and compatibility of interests among the actors in GPA and the lack of participation of the IPHAN in environmental licensing. Knowledge of problematic, of events, of the new legislation in force and the proposals in processing in the Conselho Nacional de Meio Ambiente (CONAMA), made possible an overview of the progress and the future, considered the prospects and challenges for the implementation and effectiveness of the GPA. Was evidenced the need of adopting measures and urgent actions to change this scenario with so many problems, whose time is worrying through the large and looming threats of changes in licensing rules, which will certainly shake Archaeology as a whole, asking: what will be the next bureaucracy and problems? It will be the end of Archaeology of Contract? / O presente estudo possui como objetivo evidenciar, refletir e efetuar a an?lise cr?tica dos entraves e da problem?tica existente para a preserva??o e a gest?o do patrim?nio arqueol?gico (GPA), nos processos de licenciamentos ambientais no ?mbito estadual, no contexto da Instru??o Normativa (IN) n? 01/2015, desde a sua ?constru??o?, bem como acerca das perspectivas, dos avan?os e dos desafios a serem enfrentados. Metodologicamente, foram efetuadas pesquisas acerca dos aspectos conceituais principais necess?rios ao pleno entendimento da GPA, abordada a regulamenta??o para a preserva??o e os atores envolvidos. A descri??o do processo de ?constru??o? da nova normativa foi possibilitada por meio do acompanhamento dos fatos na ?poca, bem como analisadas not?cias e mat?rias publicadas em distintas m?dias, documentos, artigos e eventos realizados, al?m das manifesta??es e debates evidenciados. Foram tratados ainda dos procedimentos para a participa??o do Instituto do Patrim?nio Hist?rico e Art?stico Nacional (IPHAN) nos licenciamentos, anteriores e atuais, assim como dos licenciamentos ambientais e a rela??o entre ambos. As pesquisas efetuadas e a aprecia??o da IN permitiram a identifica??o e a an?lise de entraves e problemas de toda ordem no contexto atual, assim como dos principais aspectos positivos, para al?m experi?ncia e da vis?o da autora, corroborada com a do IPHAN, da Sociedade de Arqueologia Brasileira (SAB), de pesquisadores e da comunidade arqueol?gica. Dentre os principais problemas, est?o a falha na articula??o, comunica??o e compatibiliza??o de interesses entre os atores na GPA e a falta de participa??o do IPHAN nos licenciamentos ambientais. O conhecimento da problem?tica, de fatos ocorridos, das novas legisla??es em vigor e das propostas em tramita??o no Congresso Nacional e no Conselho Nacional de Meio Ambiente (CONAMA), possibilitaram um panorama dos avan?os e do futuro, consideradas as perspectivas e os desafios para a efetiva??o e a efic?cia da GPA. Foi evidenciada a necessidade de ado??o de medidas e a??es urgentes para a mudan?a deste quadro com tantos problemas, cujo momento ? preocupante mediante as grandes e iminentes amea?as de altera??es nas regras dos licenciamentos, que certamente ir?o abalar a Arqueologia como um todo, questionando-se: Quais ser?o as pr?ximas burocracias e problemas? Ser? o fim sum?rio da Arqueologia de Contrato?

?rea de Concentra??o: Pol?ticas de Integra??o Sa?de e Educa??o. / Submitted by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2015-01-07T17:39:59Z No. of bitstreams: 2 marcia_azevedo _correa.pdf: 1652084 bytes, checksum: fbe395b10aaadf886f1fe394a349ccd0 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2015-01-07T17:40:32Z (GMT) No. of bitstreams: 2 marcia_azevedo _correa.pdf: 1652084 bytes, checksum: fbe395b10aaadf886f1fe394a349ccd0 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2015-01-07T17:40:59Z (GMT) No. of bitstreams: 2 marcia_azevedo _correa.pdf: 1652084 bytes, checksum: fbe395b10aaadf886f1fe394a349ccd0 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) / Made available in DSpace on 2015-01-07T17:40:59Z (GMT). No. of bitstreams: 2 marcia_azevedo _correa.pdf: 1652084 bytes, checksum: fbe395b10aaadf886f1fe394a349ccd0 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) Previous issue date: 2013 / Este estudo tem por objetivo analisar as Programa??es Anuais de Sa?de (PAS) dos munic?pios de uma regi?o de sa?de do Norte de Minas Gerais visando ? proposi??o de uma capacita??o aos gestores e t?cnicos de sa?de utilizando como base o manual criado pela Secretaria de Estado de Sa?de de Minas Gerais. Trata-se de um estudo descritivo e retrospectivo de an?lise das programa??es anuais de sa?de do quadri?nio e dos planos municipais de sa?de referentes ? vig?ncia 2010-2013 dos munic?pios da regi?o de sa?de Montes Claros/Bocai?va com uso da pesquisa documental. A pesquisa documental foi desenvolvida em tr?s etapas: 1) Pesquisa Bibliogr?fica e levantamento de fontes prim?rias. 2) Cataloga??o e an?lise das fontes prim?rias. 3) Elabora??o da proposi??o de capacita??o. Na primeira etapa foi realizada uma pesquisa bibliogr?fica, utilizando-se refer?ncias de livros e manuais do minist?rio da sa?de; artigos cient?ficos, disserta??es e teses provenientes de bancos de dados virtuais, tais como Lilacs, Scielo, Peri?dicos Capes, entre outros. Na segunda fase seguiu-se um roteiro de an?lise e elaborou-se um instrumento contendo sete crit?rios essenciais preconizados pelo PlanejaSUS com o intuito de verificar se as PAS foram elaboradas conforme orienta??es do Sistema de Planejamento do SUS e em conson?ncia com seus respectivos Planos Municipais de Sa?de (2010-2013). Verificou-se que a maioria dos munic?pios analisados neste estudo n?o apresentou nem 50 % de atendimento aos crit?rios b?sicos recomendados. Sendo que os resultados que mais impactaram negativamente nessa an?lise foram aus?ncia completa da defini??o de indicadores, estabelecimento parcial das metas e aus?ncia ou presen?a parcial da defini??o de recursos or?ament?rios para o desenvolvimento das a??es. Os resultados dessa pesquisa refor?am os pressupostos de que apesar dos avan?os encontrados no arcabou?o legal desde a cria??o do SUS no que diz respeito ? consolida??o do planejamento das a??es, principalmente sobre a PAS, os munic?pios ainda encontram dificuldades para incorporar as pr?ticas estabelecidas de forma efetiva. Espera-se com este trabalho alcan?ar melhores resultados na elabora??o das pr?ximas PAS com a institui??o de capacita??o estruturada proposta neste estudo. / Disserta??o (Mestrado) ? Programa de P?s-gradua??o em Ensino em Sa?de, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2013. / ABSTRACT This study aims to analyze the Annual Programming of Health (APH) of municipalities in a region of health from the North of Minas Gerais aiming at the proposition of a training to managers and technicians of health using as basis the manual created by the Secretary of State for Health of Minas Gerais. It is a retrospective descriptive study of analysis of annual programming of health in a period concerning four years and of municipal plans of health regarding the duration 2010 - 2013 from municipalities of the region of health Montes Claros/Bocaiuva with use of documentary research. The documentary research was developed in three stages: 1) Bibliographic Research and survey of primary sources. 2) Cataloguing and analysis of primary sources. 3) Elaboration of the proposition of qualification. In the first stage was conducted a literature search, using references to books and manuals of the ministry of health; scientific articles, thesis and dissertations from virtual database, such as Lilacs, Scielo, Capes Periodicals, among others. In the second phase it was followed a guide analysis and it was produced an instrument containing six essential criteria recommended by PlanejaSUS with the aim of checking whether the APH were drawn up according to the guidelines of the Planning System of SUS and in line with their respective Municipal Plans of Health (2010-2013). It was found that the majority of the municipalities analyzed in this study didn't show 50 % of care for basic criteria recommended. The results that most generated negative repercussions in this analysis were complete absence of defining indicators, partial establishment of goals and partial absence or presence of definition of budgetary resources for the development of actions. The results of this research reinforce the assumptions that despite advances found in legal outline since the creation of the Unified National Health System (SUS) in respect of the consolidation of the planning of actions, mainly on APH, the municipalities still have difficulties to incorporate the established practices in an effective way. It is expected with this work to achieve better results in the elaboration of the forthcoming APH with the instituting a structured qualification proposed in this study.

Submitted by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2016-01-07T13:13:21Z No. of bitstreams: 2 license_rdf: 22974 bytes, checksum: 99c771d9f0b9c46790009b9874d49253 (MD5) anderson_almeida_rocha.pdf: 1301745 bytes, checksum: ec2383c1ecbd80fb8b69382f43f97b86 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2016-01-07T18:36:18Z (GMT) No. of bitstreams: 2 license_rdf: 22974 bytes, checksum: 99c771d9f0b9c46790009b9874d49253 (MD5) anderson_almeida_rocha.pdf: 1301745 bytes, checksum: ec2383c1ecbd80fb8b69382f43f97b86 (MD5) / Made available in DSpace on 2016-01-07T18:36:18Z (GMT). No. of bitstreams: 2 license_rdf: 22974 bytes, checksum: 99c771d9f0b9c46790009b9874d49253 (MD5) anderson_almeida_rocha.pdf: 1301745 bytes, checksum: ec2383c1ecbd80fb8b69382f43f97b86 (MD5) Previous issue date: 2014 / Funda??o de Amparo ? Pesquisa do estado de Minas Gerais (FAPEMIG) / Os hospitais devem ser espa?os saud?veis de cuidados da sa?de, indo al?m do tratamento de doen?as, com a preven??o de doen?as e a promo??o de sa?de, contribuindo para o empoderamento da pessoa hospitalizada, para que essa possa controlar os fatores que influenciam sua sa?de. O presente estudo objetivou avaliar a estrutura e os processos para melhoria na qualidade da assist?ncia hospitalar, diagnosticar a situa??o atual da qualidade no atendimento a clientes de um hospital de refer?ncia regional, segundo o padr?o de n?vel 1 da ONA e avaliar o conhecimento dos colaboradores do hospital sobre a Institui??o que trabalham e acredita??o hospitalar. Os ve?culos de participa??o da comunidade, a observ?ncia de locais de trabalho saud?veis para profissionais de sa?de e o gerenciamento sustent?vel das organiza??es hospitalares devem ser ativamente comprometidas com o planejamento para a promo??o da sa?de. A metodologia utilizada foi um estudo observacional, descritivo, quantitativo, prospectivo, em uma institui??o hospitalar p?blico-privada filantr?pica, do estado de Minas Gerais. Foram entrevistados 279 colaboradores, dos diversos setores do hospital, no intuito de se firmar um diagn?stico situacional institucional, por setor, baseado nos padr?es da Organiza??o Nacional de Acredita??o. Concluiu-se que a qualidade n?o ? feita somente de processos e modelos escritos, mas tamb?m de pessoas. Se n?o h? uma compreens?o homog?nea dos ideais de qualidade, de seus conceitos e de sua cultura, presente em todos os envolvidos, nas diversas esferas dos processos, formando uma cadeia dirigida a um objetivo comum, ent?o n?o haver? promo??o da mudan?a necess?ria para a melhoria conjunta da qualidade na assist?ncia. H? que se trabalhar a estrutura institucional para estabelecer envolvimento entre os profissionais no sentido de uma nova cultura de qualidade que reforce seus padr?es e sua sustentabilidade econ?mica. Como proposta de interven??o o estudo apontou caminhos para implanta??o de processos de melhoria da assist?ncia, pautados em indicadores assistenciais e gerenciais direcionados ? Institui??o cen?rio da pesquisa. Urge que se inicie uma pol?tica de desenvolvimento de macro e microprocessos voltados para a seguran?a do cliente no hospital em quest?o. / Disserta??o (Mestrado Profissional) ? Programa de P?s-Gradua??o em Sa?de, Sociedade e Ambiente, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2014. / ABSTRACT Hospitals should be healthy spaces health care, going beyond the treatment of diseases with disease prevention and health promotion, contributing to the empowerment of the hospitalized person so that this can control the factors that influence their health. The present study aimed to evaluate the structure and processes to improve the quality of hospital care, diagnose the current situation of quality in customer service of a regional referral hospital, according to the standard level 1 ONA and evaluate employee knowledge of hospital about the institution who work and hospital accreditation. The vehicles of community participation, observance of healthy workplaces for health professionals and sustainable management of hospital organizations must be actively committed to planning for health promotion. The methodology used was an observational, descriptive, quantitative prospective in a public-private philanthropic hospital, state of Minas Gerais. 279 employees, of various sectors of the hospital, were interviewed in order to establish an institutional situation analysis by sector, based on the standards of the National Accreditation Organization. It was concluded that the quality is not made ??only of written processes and models, but also of people. If there is not a homogeneous understanding of the ideals of quality, its concepts and its culture, present in everyone involved in the various spheres of processes, forming a chain driven to a common goal, then there promoting change necessary to improve joint of the quality of care. We must work to establish the institutional structure involvement among professionals towards a new culture of quality standards and strengthen their economic sustainability. As proposed intervention study identified approaches for deployment of improved care processes, guided by the Institution scenario targeted research assistance and management indicators. Urge that begins a policy of developing macro and micro processes focused on customer safety at our hospital.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-04-03T23:07:52Z No. of bitstreams: 1 AlbaCesannaCoutinhoRocha_DISSERT.pdf: 3688517 bytes, checksum: ce3952059f26ef8db59e5909e599ea8a (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-04-11T22:21:04Z (GMT) No. of bitstreams: 1 AlbaCesannaCoutinhoRocha_DISSERT.pdf: 3688517 bytes, checksum: ce3952059f26ef8db59e5909e599ea8a (MD5) / Made available in DSpace on 2017-04-11T22:21:04Z (GMT). No. of bitstreams: 1 AlbaCesannaCoutinhoRocha_DISSERT.pdf: 3688517 bytes, checksum: ce3952059f26ef8db59e5909e599ea8a (MD5) Previous issue date: 2016-10-31 / O setor da constru??o civil tem se consolidado como um dos mais relevantes na economia brasileira, em parte devido ao desenvolvimento dos centros urbanos. Um dos desafios do pa?s tem sido a inadequa??o da constru??o civil ?s atuais exig?ncias de sustentabilidade. Hoje, o setor ? considerado um dos que mais impactos causam ao meio ambiente, dado o elevado volume de recursos naturais extra?do, a consequente gera??o de res?duos s?lidos e o n?vel de emiss?es atmosf?ricas. Com o objetivo de minimizar os impactos causados pela Constru??o Civil, diversos estudos t?m sido desenvolvidos buscando obter tecnologias e pr?ticas que associadas ao plano de gest?o tornam as edifica??es mais sustent?veis. O presente estudo pretende identificar e propor pr?ticas para contribuir com o desenvolvimento sustent?vel das empresas de constru??o civil da cidade de Natal/RN desde a fase de planejamento, ? execu??o dos empreendimentos residenciais verticais. Para tanto, foi realizado um estudo explorat?rio por meio da aplica??o de um question?rio e o preenchimento de um checklist em empreendimentos em fase de constru??o. A avalia??o dos resultados foi realizada com o aux?lio da an?lise SWOT, onde foram identificados as particularidades de cada empresa para o posterior cruzamento de dados. Finalmente foi poss?vel a elabora??o de um modelo de melhorias, visando utilizar os pontos fortes para aproveitar as oportunidades (SO) e vencer as amea?as (ST), bem como minimizar os pontos fracos para usufruir das oportunidades (WO) e evitar as poss?veis amea?as (WT) no cen?rio da constru??o civil local. O estudo permitiu concluir que a cultura do setor e a m?o-de-obra desqualificada n?o s?o os ?nicos entraves para o alcance do desenvolvimento sustent?vel. Foram identificadas nas empresas, a aus?ncia de investimentos na forma??o t?cnica, no planejamento ambiental, na inser??o de materiais alternativos e na introdu??o dessas medidas ambientais que geralmente n?o geram lucros imediatos. Acredita-se que se as estrat?gias tecnol?gicas e gerenciais forem devidamente utilizadas e alinhadas com os processos de qualidade ambiental com a finalidade de otimizar o uso dos materiais, minimizar a gera??o de res?duos, garantir a qualidade de vida dos moradores e reduzir os impactos ao meio ambiente, ? poss?vel gerar melhorias cont?nuas no processo de produ??o das empresas colaborando com a sustentabilidade do setor da constru??o civil. / The construction sector has been consolidated as one of the most relevant in the Brazilian economy, partly due to the development of urban centers. One of the challenges of our country has been the inadequacy of the current construction requirements of sustainability. Currently, the sector is considered one of which cause most environmental impacts due to the high volume of extracted natural resources; the generation of solid waste and; the greenhouse gas level emitted into the atmosphere. In order to minimize the impacts caused by the construction, several studies have been undertaken to obtain technologies and practices associated with the management plan make the most sustainable buildings. This study aims to identify and propose practices to contribute to the sustainable development of construction companies in the city of Natal/RN from the planning phase to the implementation of vertical residential developments. We conducted an exploratory study through the application of a questionnaire and the completion of a checklist on developments under construction. The evaluation of the results was performed with the help of SWOT analysis where the particularities of each company to the subsequent exchange of data were identified. Finally it was possible to draw up model improvements, aiming to use the strengths to seize opportunities (SO) and overcome the threats (ST), and minimize the weaknesses to take advantage of the opportunities (WO) and avoid possible threats (WT) in the local construction scene. The study showed that the industry culture and unskilled labor-work are not the only obstacles to achieve sustainable development have been identified in the companies the lack of investment in technical training, environmental planning, integration of alternative materials and the introduction of environmental measures that generally do not generate immediate profits. If the technological and managerial strategies are used properly and in line with the environmental quality processes in order to optimize the use of materials, minimize waste generation and ensure the quality of life for residents by reducing environmental impacts. Thus, it is possible to generate continuous improvements in the production process of enterprises, and collaborate with the sustainability of the construction industry.

Made available in DSpace on 2016-04-04T18:33:09Z (GMT). No. of bitstreams: 1 Lauro Vinicius Lima Chirotto.pdf: 2436914 bytes, checksum: 20a763f57c3480d6fa860561d14af0ae (MD5) Previous issue date: 2013-02-07 / The school management and the democratic management in particular has been attracting the attention of Brazilian scientists in recent years. The structure of the education is going through several changes influenced by political, social and economic matters bringing up the interest for new ideas and management models. The changes contained in both the 1988 Federal constitution as the 1996 LDB indicate new guidelines for school management. The present work analyzed 17 Brazilian digitalized Ph.D. theses and 135 master dissertations on democratic and participative management in public schools from 1998 to 2010. The aim was to identify and map the origins and trends of those scientific studies and the possible existence of moral psychology concepts related to democratic and participative management. This bibliographic review covers a specific area based on a study of wider coverage. The database chosen for the study was from CAPES (Brazilian national department on higher education). The data selection was based on four steps. The first was based on a digital database. The second was based on studies that addressed the democratic management searching only the abstracts. The third step looked for principles and participative channels based on democratic management and the fourth step focused on those studies related on how to set up a democratic and participative management on public schools. It was found a larger number of master dissertations than Ph.D. Theses on the topic and they were mainly concentrated on the public universities of the southeast region, specifically those located in the state of S?o Paulo. Under qualitative analysis, data were grouped in two: principles and Instruments of participation channels. The first one contains two categories (autonomy and model implementation) and the second group contains three categories (council management, pedagogical and political project and election for directors). The result of the analysis shows a higher concentration of the studies on autonomy followed by those focusing on council management. Important to note that there are very few studies that uses the concept of moral psychology to discuss democratic management. In general it was found that there is an overall consciousness and a democratic discourse in schools. Nevertheless its practice is still distant to the theoretical concept of school management. Assuming that the Brazilian educational management is currently in advanced structural transformations, this study was intended to contribute to the investigations on how the new management is being structured, particularly the democratic and participative management. / A gest?o da escola, de forma particular a gest?o democr?tica, vem ganhando destaque nas pesquisas cient?ficas brasileiras nos ?ltimos anos. A estrutura da educa??o sofre diversas modifica??es influenciadas por quest?es pol?ticas, sociais e econ?micas, despertando o interesse por novas ideias e modelos de gest?o. As mudan?as contidas tanto na Constitui??o Federal de 1988 como na LDB de 1996 apontam novas diretrizes para a gest?o da escola. A partir destes apontamentos, essa pesquisa tem como objetivos pesquisar e analisar a produ??o em teses e disserta??es nacionais digitalizadas, a respeito da gest?o democr?tica e participativa em escolas p?blicas no per?odo de 1998 a 2010, identificar e mapear as origens e tend?ncias presentes em pesquisas sobre a gest?o democr?tica e participativa e identificar se h? a exist?ncia da contribui??o dos conceitos da Psicologia Moral em pesquisas sobre a gest?o democr?tica e participativa. A presente pesquisa, de cunho bibliogr?fico, caracteriza-se como estado do conhecimento, por entendermos que o mesmo representa um estudo de uma determinada ?rea tem?tica de uma pesquisa de maior abrang?ncia. O banco de dados escolhido para o levantamento das pesquisas foi o da CAPES, utilizando a palavra chave: gest?o da escola. O processo de sele??o de dados desenvolveu-se em quatro fases. A primeira constituiu-se do levantamento das pesquisas no banco de dados digital. Na segunda fase selecionamos os trabalhos que abordavam a gest?o democr?tica, utilizando apenas os resumos. Na terceira foram elaboradas categorias (princ?pios e canais participativos) baseadas nos crit?rios que regem a gest?o democr?tica e selecionadas apenas pesquisas que se enquadravam nessas categorias. A quarta e ?ltima parte consistiu-se da realiza??o da an?lise dos documentos, procurando explorar os conte?dos para responder nossa pergunta: como se configura, em teses e disserta??es nacionais digitalizadas, a gest?o democr?tica e participativa? Foram selecionados 152 trabalhos (135 disserta??es e 17 teses). A an?lise quantitativa dos dados aponta maior n?mero de disserta??es do que teses, sendo que as universidades p?blicas da regi?o sudeste, especificamente no estado de S?o Paulo, concentram a maior parte das produ??es. Na an?lise qualitativa os dados foram agrupados em dois eixos Princ?pios e Instrumentos de canais de participa??o sendo que o primeiro cont?m duas categorias (autonomia e implanta??o do modelo) e o segundo tr?s categorias (?rg?os colegiados, projeto pol?tico pedag?gico e elei??o para diretores). A an?lise desses dados aponta maior concentra??o de trabalhos sobre autonomia, seguido dos que abordam os ?rg?os colegiados. Destaca-se, ainda, que raros s?o os trabalhos que utilizam os conhecimentos da Psicologia Moral para discutir a gest?o democr?tica. De forma geral verificou-se que existe uma consci?ncia e um discurso democr?tico nas escolas, entretanto sua pr?tica ainda ? um objetivo distante da gest?o escolar. Partindo do pressuposto de que a gest?o educacional brasileira encontra-se em avan?ado momento de transforma??es estruturais, esta pesquisa pretendeu contribuir com a investiga??o de como est?o se consolidando as novas gest?es, em particular a gest?o democr?tica e participativa.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-11-17T10:40:41Z No. of bitstreams: 1 AdailtoFernandesCarneiroDissertacao2017.pdf: 4219177 bytes, checksum: 89df21168e06d8f8f33c060c7a5d4d43 (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-11-17T10:41:01Z (GMT) No. of bitstreams: 1 AdailtoFernandesCarneiroDissertacao2017.pdf: 4219177 bytes, checksum: 89df21168e06d8f8f33c060c7a5d4d43 (MD5) / Made available in DSpace on 2017-11-17T10:41:01Z (GMT). No. of bitstreams: 1 AdailtoFernandesCarneiroDissertacao2017.pdf: 4219177 bytes, checksum: 89df21168e06d8f8f33c060c7a5d4d43 (MD5) Previous issue date: 2017-06-14 / Knowledge Management (CG) is generally used to manage the intellectual capital produced in an organization. It may lead to the induction of conscious use of the knowledge management (KM) process. KM is compounded by identification, creation, storage, sharing and application of knowledge relevant to the organization. GC practices and tools can be consolidated in an organization, if it can add value to institutional processes. The Higher Institute of Police Sciences (ISCP) is a Higher Education Institution (IES). ISCP is directly connected to the Military Police of the Federal District (PMDF). ISCP is responsible for technical education and scientific research on public security. The hypothesis is how KM techniques and tools can help ISCP to manage all knowledge in the students conclusion papers and how it can be used to improve police doctrine. The objective of the present study is to identify some specific norms of knowledge management in the ISCP and analyze possible improvements in the management of the technical paper works produced in the ISCP. Regarding that, we used applied research methodology and case study to collect all datas. Some isolated actions of KM were found, but without directly mentioning the term "Knowledge Management". There is an expectation, if KM techniques could be applied in the ISCP, it could facilitate the processes of management of tacit knowledge externalized in the course completion work, adding value to the internal processes and allowing improvement in the formation of police doctrine. / A Gest??o do conhecimento (GC) ?? utilizada, geralmente, para gerir o capital intelectual produzido em uma organiza????o, fomentando o uso consciente do processo do conhecimento que ?? composto pela identifica????o, cria????o, armazenamento, compartilhamento e aplica????o do conhecimento relevante para a organiza????o. Para que as pr??ticas e ferramentas de GC tenham ader??ncia em uma organiza????o, elas devem agregar valor aos processos institucionais. O Instituto Superior de Ci??ncias Policiais (ISCP) ?? uma Institui????o de Ensino Superior (IES) vinculada ?? Pol??cia Militar do Distrito Federal (PMDF) e respons??vel pela educa????o t??cnica e pesquisa cient??fica na ??rea de seguran??a p??blica. A hip??tese de utilizar as t??cnicas e ferramentas de GC, alinhadas com o plano estrat??gico da PMDF para realizar o tratamento dos trabalhos de conclus??o de curso do ISCP, podem trazer grandes ganhos para o aprimoramento da doutrina policial. O objetivo do presente trabalho foi identificar a exist??ncia de normas que tratem do tema gest??o do conhecimento dentro do Instituto Superior de Ci??ncias Policiais (ISCP) e analisar as poss??veis melhorias na gest??o dos trabalhos t??cnicos produzidos no ISCP, com o emprego de t??cnicas e ferramentas de GC. Para tanto, foi utilizada a metodologia de pesquisa aplicada, descritiva e estudo de caso para o levantamento dos dados utilizados. Algumas a????es isoladas de GC foram encontradas, mas sem citar, de maneira direta, o termo ???Gest??o do Conhecimento???. H?? uma expectativa de que a aplica????o de t??cnicas de GC no ISCP teria o potencial de facilitar os processos de gest??o do conhecimento t??cito externalizado nos trabalhos de conclus??o de curso, agregando valor aos processos internos e permitindo melhoria na forma????o da doutrina policial.

Submitted by Kelson Anthony de Menezes (kelson@ucb.br) on 2016-12-20T13:07:45Z No. of bitstreams: 1 AntoniodeSousaOliveiraDissertacao2016.pdf: 1967934 bytes, checksum: 50d1d1c01ffcff18ae280ca4ff76673d (MD5) / Made available in DSpace on 2016-12-20T13:07:45Z (GMT). No. of bitstreams: 1 AntoniodeSousaOliveiraDissertacao2016.pdf: 1967934 bytes, checksum: 50d1d1c01ffcff18ae280ca4ff76673d (MD5) Previous issue date: 2016-02-23 / Since 2008, the Normative SLTI n?? 04 (IN4) has been established as the legal instrument for planning and supporting the procurement process of Information Technology (IT) solutions. Risk Management, which is a mandatory phase in IN4, seeks to ensure that the inherent risks in this process are mitigated. However, recent surveys from supervisory and control agencies have indicated a low maturity in this practice. This work collected the perception of managers involved in IT procurement regarding the compliance to the procurement risk management process according to the Supplementary Normative DSIC n?? 04 (NC4). For this purpose, an online survey was conducted through a questionnaire containing 33 questions, which were answered by 35 managers of 15 organizations. Completed this phase, the analysis of the results was made and 93% of respondents reported adhering to IN4, however, the survey findings contradicts this high rate, considering the results of specific assessments for each phase of risk management that did not exceeded 59% of compliance in IN4, and the phase where the estimation of the probability of risks should occur had the lowest compliance rate, only 22%. However, the main finding of this research took place in the stage that evaluated the adoption of NC4 guidelines, where only 15% of managers reported adopting it fully. These findings points out to the possible ignorance of the risks that the IT procurement process is exposed as well as the possible occurrence of frauds and the waste of public resources which, ultimately, may represent inefficiency in achieving expected results as well as possible losses to society. / Desde 2008, a Instru????o Normativa n?? 04/SLTI (IN4) vem se consolidando como um instrumento legal de planejamento e apoio ao processo de contrata????o de Solu????es de Tecnologia da Informa????o (TI). A Gest??o de Riscos, etapa obrigat??ria da IN4, busca assegurar que os riscos inerentes a este processo sejam mitigados. Entretanto, recentes levantamentos de ??rg??os de fiscaliza????o e controle apontam baixa maturidade nesta pr??tica. Este trabalho fez uma an??lise da percep????o de gestores envolvidos em contrata????es de TI quanto ?? conformidade ao processo de Gest??o de Riscos da IN4 e quanto ao conhecimento e ado????o da Norma Complementar n?? 04/DSIC (NC4). Para tanto, foi realizado um levantamento on-line em que 35 gestores de 15 ??rg??os responderam a 33 quest??es. Conclu??da esta etapa e feita a an??lise dos resultados, 93% dos respondentes informaram conformidade ?? IN4, entretanto, os achados do levantamento se opuseram a este elevado ??ndice, tendo em vista que os resultados das avalia????es espec??ficas para cada etapa da gest??o de riscos na IN4 n??o superaram os 59% de conformidade, sendo a estimativa da probabilidade de ocorr??ncia dos riscos a etapa que apresentou o menor ??ndice de conformidade, 22% apenas. Contudo, o principal achado desta pesquisa se deu na etapa que avaliou a ado????o das diretrizes da NC4, onde apenas 15% dos gestores informaram adot??-las integralmente. Estas descobertas podem sinalizar o poss??vel desconhecimento dos riscos que um processo de contrata????o de TI est?? exposto e a poss??vel ocorr??ncia de ilegalidade e desperd??cio de recursos p??blicos que, em ??ltima an??lise, podem representar inefici??ncia no alcance dos resultados e preju??zos para a sociedade.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-04-17T19:14:47Z No. of bitstreams: 1 TaisaAparecidaRibasdeAlmeidaDissertacao2016.pdf: 1216948 bytes, checksum: a9f77251802b419d7df795654a66557a (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-04-17T19:15:07Z (GMT) No. of bitstreams: 1 TaisaAparecidaRibasdeAlmeidaDissertacao2016.pdf: 1216948 bytes, checksum: a9f77251802b419d7df795654a66557a (MD5) / Made available in DSpace on 2017-04-17T19:15:07Z (GMT). No. of bitstreams: 1 TaisaAparecidaRibasdeAlmeidaDissertacao2016.pdf: 1216948 bytes, checksum: a9f77251802b419d7df795654a66557a (MD5) Previous issue date: 2016-02-24 / The main objective of this research is to propose a project portfolio management maturity model adapted to the Brazilian Federal Direct Public Administration. For this, a literature review on issues related to that goal was developed, from which relevant publications to the theoretical foundation of the proposed research model have been identified. Based on the literature review and using the content analysis method, which consists of systematic procedures that provide quantitative or qualitative indicators, it was possible to develop a maturity model of project portfolio management aligned to the Portfolio Management methodology of the Information Technology Resources System (MGPP-SISP) under the Ministry of Planning, Budget and Management. The model was evaluated to a focal group of experts to collect the perspectives and experiences of the participants. The present study proposes a project portfolio management maturity model adapted to MGPP-SISP for organizations of the Brazilian Federal Direct Public Administration. / O objetivo principal desta pesquisa ?? propor um modelo de maturidade de gest??o de portf??lio de projetos adaptado ?? Administra????o Direta P??blica Federal Brasileira. Para isso, foi desenvolvida revis??o de literatura sobre temas relacionados a esse objetivo, a partir da qual foram identificadas publica????es relevantes ?? fundamenta????o te??rica do modelo de pesquisa proposto. Com base na revis??o de literatura e utilizando o m??todo de an??lise de conte??do, que ?? composto por procedimentos sistem??ticos que proporcionam o levantamento de indicadores quantitativos ou qualitativos, foi poss??vel elaborar um modelo de maturidade em gest??o de portf??lio de projetos alinhado ?? metodologia de gest??o de portf??lio do Sistema de Administra????o dos Recursos de Tecnologia da Informa????o (MGPP-SISP) subordinado ao Minist??rio do Planejamento, Or??amento e Gest??o. O modelo foi submetido a grupo focal formado por especialistas para que fossem apreendidas as perspectivas e experi??ncias dos entrevistados sobre o tema. Assim, o presente estudo prop??e um modelo de maturidade de gest??o de portf??lio de projetos adaptado ?? MGPP-SISP para a administra????o direta, aut??rquica e fundacional do Poder Executivo Federal.