Det finns ett uttalat behov av nya innovativa vårdmodeller inom hälso- och sjukvården. Svensk vård står inför signifikanta utmaningar och karaktäriseras av brist på sjukvårdsplatser, eskalerande kostnader och minskat patientförtroende. Hospital at Home (HaH) erbjuder möjligheter till förbättrad tillgänglighet, kostnadseffektivitet och patienttillit inom vården, men dess implementering begränsas av bristande förståelse för rådande finansiella förutsättningar, otillräckliga regelverk och inadekvata ersättningsmodeller. Denna studie syftar till att fördjupa förståelsen för de finansiella förutsättningar som påverkar implementeringen av innovativa vårdmodeller, såsom HaH, i komplexa decentraliserade sjukvårdssystem. Genom att utveckla ett teoretiskt ramverk som utforskar hur befintliga ersättningsstrukturer påverkar införandet av innovativa vårdformer, syftar denna studie till att bidra till förbättrat strategiskt beslutsfattande för en framgångsrik implementering och effektiv integrering av HaH i den svenska vården. Studien har tillämpat en utforskande abduktiv ansats, vilken realiserats genom en mixad metod som kombinerar enkäter och fallstudier. Datainsamlingen genomfördes via enkäter distribuerade till Sveriges 21 regioner samt genom semi-strukturerade intervjuer med representanter från tre svenska HaH-initiativ. Studien konstaterar att förberedelse och implementering av vårdinnovationer i decentraliserade system påverkas av flertalet både yttre och inre faktorer. Regelverk och direktiv, avtal samt extern budgetering och resursfördelning utgör grunden för hur vårdtjänster struktureras och finansieras. Dessa externa ramar är fundamentala i skapandet av en miljö som främjar vårdinnovation. Lokala variationer, vårdaktörer, verksamhetsformer och ersättningsmodeller spelar sedan en direkt roll i hur olika vårdmodeller utformas, finansieras och levereras i praktiken. Slutligen understryker studien behovet av en nationell definition av HaH och dess verksamhetsform, revidering av begränsande regelverk samt inkorporering av rörliga ersättningskomponenter till HaH-vårdutförare för att underlätta en storskalig implementering av HaH i Sverige. / There is a pressing need for innovative care delivery models within healthcare. Swedish healthcare faces formidable challenges including a shortage of hospital beds, escalating costs, and diminishing patient trust. Hospital at Home (HaH) presents an opportunity to enhance accessibility, cost-effectiveness, and patient trust within the healthcare system. However, its widespread adoption is impeded by a lack of understanding of current financial preconditions, insufficient regulations, and inadequate reimbursement models. This study seeks to enhance the understanding of financial preconditions influencing the implementation of innovative care models, such as HaH, within decentralized healthcare systems. Through the development of a theoretical framework that examines how current compensation structures impact the adoption of innovative care models, this study aims to inform strategic decision-making for the successful implementation and effective integration of HaH into Swedish healthcare. This thesis employs an exploratory abductive approach, utilizing a mixed-methods strategy that combines surveys and case studies. Data was collected through surveys distributed across all 21 Swedish regions, complemented by semi-structured interviews with representatives from three Swedish HaH initiatives. The study finds that the preparation and implementation of healthcare innovations in decentralized systems are significantly shaped by a range of external and internal factors. Regulatory frameworks, contractual agreements, and mechanisms for budgeting and resource distribution form the basis for how healthcare services are structured and financed. These external factors are fundamental in creating an environment that promotes healthcare innovation. Moreover, local variations, healthcare providers, operational forms, and reimbursement models directly influence how different care models are designed, financed, and delivered in practice. Finally, the study highlights the critical need for a national definition of HaH, the revision of restrictive regulations, and the integration of variable reimbursement components to facilitate widespread adoption of HaH across Sweden.

The study aimed to investigate the implementation of customer care at the Casualty Department of Edenvale Regional Hospital in Gauteng Province. The research was conducted using a qualitative case study approach, which sought to gain deeper understanding of the impact of customer care in the hospital’s Casualty Department from the employees’ point of view. Data was collected from 16 purposively selected respondents using semi-structured interviews and document analyses were interpreted by the researcher to give voice and meaning to the assessment topic. Data was analysed using the Content Analysis framework and six themes emerged from the data analysis: (1) High expectation levels from the community; (2) Quality of patient care; (3) Lack of resources; (4) Malfunctioning equipment; (5) Compromised safety and security; (5) Strategies to improve customer care; and (6) The effect of policies and guidelines on the quality of services rendered. The study revealed that the surrounding community that is served by the Edenvale Hospital’s Casualty Department had high expectations which the hospital was unable to meet because of the many limitations, especially resource constraints. The issues and difficulties associated with overcrowding in the emergency section were raised by respondents, who reported several challenges experienced in the hospital. These included patients sleeping on floor mattresses and even on stretchers, inadequate beds, shortage of staff, malfunctioning equipment and lack of sufficient infrastructure. These challenges resulted in long waiting periods for patients to be given open beds in the wards, bad attitudes from both patients and employees alike, poor communication among staff and patients and their families, and an unsafe environment for the staff and customers (patients). There is hence a need for the Gauteng Health Department together with the hospital management to review resources allocated to the Edenvale Regional Hospital and to increase awareness among the community about the operations of the level 2 hospitals such as this. / Public Administration / M. P. A.

Le système de santé français repose sur une dichotomie publique-privée. Cette dualité juridique se retrouve dans l’offre de soins proposée aux patients qui disposent du libre choix de se faire hospitaliser aussi bien en établissement de santé public qu’en établissement de santé privé, l’hospitalisation privée devenant prépondérante en France. Pour le patient peu importe la structure d’hospitalisation, puisque les droits des patients étant des droits fondamentaux, pour certains constitutionnellement garantis, ce dernier doit bénéficier des mêmes droits quel que soit le lieu de son hospitalisation. Or les conséquences engendrées par la spécificité « privée » de l’établissement de santé amène à s’interroger sur une éventuelle disparité dans l’application des droits du patient, qui pourraient être à l’origine d’un statut propre au patient hospitalisé en établissement de santé privé. / The French healthcare system relies on a public-private dichotomy. This difference in legal status is reflected in the actual provision of healthcare, as patients have the right to choose their preferred type of hospitalization with private sector hospitalizations now becoming predominant in France. However, patients must be granted the same rights regardless of which type of hospital they have chosen, due to the fact that patients' rights are fundamental rights, and for some of them they are constitutionally guaranteed. The implications of the specific nature of private hospitals raise questions about a potential disparity in the application of patients' rights, which would result in a different status for patients entering private hospitals.

Strengthening marriages is important to the well-being of individuals, families and communities. The transition to parenthood brings with it particular risks and opportunities for marriage relationships, yet no interventions have been successful in accessing a large number of couples during this critical time prepare and strengthen them for the challenges of becoming parents. The healthcare system has an established education infrastructure (childbirth education) that interacts with a significant number of couples during the transition to parenthood and has become increasingly open to incorporating relationship strengthening efforts into existing programs. The Marriage Moments program was designed to access couples through this system. This new approach to marriage education employs a program design unique in three ways: the context of childbirth education, a low-intensity content based on a model of marital virtues, and a simple, self-administered format of materials that gives the program great flexibility and transportability that can be implemented in a variety of existing systems. Initial formative program evaluation data show that the program is well received by participating couples. Marriage Moments is currently being pilot tested to evaluate its effectiveness in strengthening marriage through the transition, but it is expected the program will be disseminated widely and reach numerous couples as they transition to parenthood.

In Sweden, where a decentralized healthcare system is applied, all patients are registered at a primary healthcare center. To access most of the publicly funded specialized care clinics, patients need to be referred by a general physician at the primary healthcare center. However, long waiting times and queues to access specialized care clinics in Sweden, has been a serious problem and concern for decades. Addressing this issue is important for improving patients’ transition to specialized care and the functionality of the Swedish healthcare system. The aim of this thesis is to explore the Swedish healthcare system to analyze the transition of patients to specialized care clinics and identify the reasons for long waiting times and queues. This was done by analyzing the Swedish healthcare system and develop a serious game prototype which models the process of access to specialized care within the Swedish healthcare system. The prototype was used to understand the delay that happens in patients’ transition and access process to specialized care services.  A system analysis including a literature review is conducted to gain an understanding of the Swedish healthcare system and gather data to be used in the designed prototype. The outcome of the system analysis is a visual representation of the Swedish healthcare system including laws and stakeholders. A game frame is developed from the system analysis. Maps, tables, and a flow-diagram are developed to visualize patients’ access to specialized care. All of this was used to design the game prototype. The final prototype is developed through an iterative process, where several prototypes are designed and tested through game sessions with experts. The prototypes are evaluated after each game session. Finally, learning and findings gained from the prototypes design and the game sessions are documented. This includes reasons for long waiting times for a first visit at a specialized care clinic such as the structure of the Swedish healthcare system, mainly that the PHC is the foundation of the system. Staff shortages, and the need for a referral to access most of the specialized clinics are also discussed and stated along with other reasons. / I Sverige tillämpas decentraliserat sjukvårdssystem där alla patienter registeras vid en vårdscentral. För att få tillgång till de flesta offentligt finansierade specialistvårdsmottagningar remitteras patienterna av en allmänläkare vid vårdscentralen. Dock har långa väntetider och köer till specialiserad sjukvård varit ett allvarligt problem och bekymmer i Sverige i årtionden. Att hantera denna fråga är avgörande för att förbättra patienternas övergång till specialiserad vård och för att den svenska sjukvården ska fungera smidigt. Målet med detta projekt är att utforska det svenska sjukvårdssystemet för att analysera patientövergångar till specialistvårdsmottagningar och identifiera orsakerna till de långa väntetiderna och köerna. Detta uppnåddes genom att analysera det svenska sjukvårdssystemet och utveckla en prototyp av ett seröst simuleringssspel som simulerarr processen att få tillgång till specialiserad vård inom det svenska sjukvårdssystemet. Prototypen användes för att förstå förseningar som uppstår under patientövergångar och tillgång till specialvårdtjänster. En systemanalys inklusive en litteraturöversikt genomförs för att få en djupare förståelse för det svenska sjukvårdssystemet och samla in data som kommer att användas i den utformade prototypen. Resultatet av systemanalysen är en visuell representation av det svenska sjukvårdssystemet, inklusive juridiska lagar och berörda parter. Genom systemanalys utvecklas ett spelramverk. Kartor, tabeller och ett flödesschema utvecklas för att visuellt framställa patienternas tillgång till specialiserad vård. Allt detta användes sedan för att designa spelprototypen. Den slutliga prototypen utvecklas genom en iterativ process, där flera prototyper designas och testas genom spel sessioner med experter. Prototyperna utvärderas och dokumenteras efter varje spel-sessioner. Slutligen dokumenteras de lärdomar och resultat som erhållits från prototyputformningen och spel-sessionerna. Detta inkluderar orsaker till långa väntetider för ett första besök på en specialiserad vårdmottagning såsom strukturen i den svenska sjukvården, främst att PHC är grunden i systemet. Personalbrist och behovet av remiss för att komma åt de flesta specialiserade klinikerna diskuteras också och anges tillsammans med andra skäl.

Mental illnesses are the leading cause of disability in the world today, affecting nearly a billion people including 14% of the world’s adolescents. Mental illnesses include both psychiatric conditions and inconveniences and is a broad term to describe multiple different conditions in varying severity. Mental healthcare has become one of the most central focuses for the Swedish healthcare system and the need to further explore the mental healthcare system and the effectiveness of it is highly important. System dynamics and simulation modeling is a great tool in understanding the system and its behavior. Therefore, the aim of this thesis is development of a working system dynamic simulation model, that will show how the public healthcare system provides mental healthcare for depression and anxiety in Stockholm to adults. The system should be represented with relevant parameters of the real world to accurately simulate the mental healthcare infrastructure.   A literature review was conducted to gain an understanding of the structure of the system, its challenges and behavior. The literature review also included gathering of data for the model. Due to privacy concerns of the patients and regulations some of the data was not obtainable throughout the process. The unobtainable data was estimated through information from the provided literature review.    The system dynamic model was used to run various possible future scenarios. The scenarios were used to test different real-world situations and analyze the system output and behavior. The system was validated with historical data to estimate the accuracy of the model, and if the model output were in agreement with the real-world data. The system dynamic model was created in an iterative process including adding and removing parameters, stocks and flows throughout the process.   However, to further validate the simulation model and increase the accuracy, further research needs to be performed. These include interviews with experts for further validation and data gathering of parameters that is not available in the public domain but will not violate privacy or ethics of patients. The result was a system dynamic model of the mental healthcare system and structure in Stockholm. The system dynamic model showed that it keeps up with the increasing demand for mental healthcare and that primary care was the department that was the most effective in treating its patient when having additional resources. / Psykisk ohälsa är den ledande orsaken för funktionsnedsättning just nu i världen, som påverkar nära en miljard människor inkluderat 14% av världens unga människor. Psykisk hälsa är en bred term som inkluderar både psykisk ohälsa och psykiskt välbefinnande. Ordet kan användas för flera olika diagnoser och kan visas i olika allvarlighetsgradsgrader. Sjukvård för psykisk ohälsa har blivit ett av Sveriges sjukvårdssystem största fokus och behovet av att ytterligare utforska och effektivisera är essentiellt. Systemdynamiska modeller och simuleringsmodeller är ett utmärkt verktyg för att förstå ett system och dess beteende. Därför har detta examensarbete inriktat sig på att utveckla en fungerande systemdynamisk simuleringsmodell som visar hur den allmänna sjukvården tillhandahåller psykiatrisk vård för depression och ångest till vuxna i Stockholm. System ska vara representerat med relevanta parametrar från den verkliga värden och simulera sjukvårdssystemet för psykiatrisk vård och dess infrastruktur.    En litteraturöversikt genomfördes för att få en förståelse för strukturen för systemet och det innehavande utmaningar och beteende som finns. Litteraturöversikten innehöll också samlande av data för modellen. Vissa delar av den sökta data gick inte att hitta eller samla in på grund av föreskrifter eller integritetsproblem. När data inte gick att hitta gjordes istället uppskattningar genom informationen från den tidigare söka litteraturen.    Det olika scenarios skulle föreställa olika verkligen situationer som skulle kunna uppkomma, dessa analyserades sedan och systemets resultat och beteende noterades. Modellen blev också validerad genom historiska data och genom att se att modellens resultat var i linje med den verkliga världens data. Systemdynamiska modellen blev genom iterationer förbättrad och efter valideringen konstruerades scenarion.   Dock, för att kunna lita på resultatet behövs ytterligare forskning göras. För att ytterligare validera systemet behövs intervjuer från experter inkluderas samt att ytterligare data behöver implementeras speciellt för den data som inte gick att erhålla genom offentliga handlingar och databaser. Den sista versionen av modellen var skapade genom iterationer av att addera och ta bort parametrar, flöden och lager. Resultatet var en systemdynamisk modell av den psykiatriska vården och strukturen i Stockholm. Modellen visade att även med ökad efterfrågan klarade systemet detta och att primärvården var den mest effektiva vårdgivaren för att ge vård till patienterna när extra resurser tillsattes.

Mémoire de fin d'études de maitrise réalisé par l'étudiante Clerveau Vanessa, sous la direction du professeur Denis Jean-Louis et Johri Mira pour l'obtention de la maitrise en administration des services de santé, option santé mondiale / La pénurie de main-d’œuvre en santé représente une problématique de santé mondiale et sa gestion par les pays de destination pourrait entraîner de graves conséquences sur les systèmes de santé des pays d’origine. Afin d’en atténuer certaines, l’Organisation mondiale de la santé (OMS) a créé le Code de pratique mondiale. Nous avons exploré le potentiel des accords bilatéraux proposés par ce Code dans le processus de migration des infirmiers haïtiens au Québec. Une analyse qualitative exploratoire a été menée avec des données de la littérature grise, scientifique et du grand public, ainsi que des entrevues semi-dirigées d’experts d’Haïti et de Québec selon un échantillon raisonné, au moyen d’un guide d’entrevue. Elles ont été transcrites manuellement, enregistrées sur Teams et analysées sur Nvivo. La formation des infirmiers haïtiens nécessaire au renouvellement de la main-d’œuvre, le renforcement des capacités du système de santé haïtien, le transfert de connaissances et de compétences, et l’intégration du personnel infirmier haïtien font partie des éléments clés évoqués par les experts en vue d’explorer le potentiel des accords bilatéraux. Haïti et le Québec devraient désigner des éléments nécessaires définissant clairement les besoins respectifs de leur système de santé. Cependant, la mise en œuvre pourrait être compromise par les enjeux d’équité, de dynamique, de pouvoir et d’instabilité en Haïti. Les accords bilatéraux dans le processus de migration des infirmiers haïtiens pourraient servir de levier d’amélioration des politiques de santé publique et de la coopération internationale entre Haïti et le Québec. / The shortage of healthcare workers is a global health issue, and its management by destination countries could impact healthcare systems in countries of origin. The World Health Organization (WHO) has taken steps to mitigate some of these issues by implementing the Global Code of Practice. We explored the potential of the bilateral agreements proposed by this Code in the migration process of Haitian nurses to Quebec. An exploratory qualitative analysis was conducted using data from the grey, scientific, and public literature, as well as semi-structured interviews with experts from Haiti and Quebec based on a purposive sample, using an interview guide. They were manually transcribed, recorded on Teams, and analyzed on Nvivo. The training of Haitian nurses needed to renew the workforce, capacity building of the Haitian healthcare system, transfer of knowledge and skills, and integration of Haitian nurses were among the key elements raised by experts to explore the potential of bilateral agreements. Haiti and Quebec should identify the necessary elements that clearly define the respective needs of their healthcare systems. However, implementation could be compromised by issues of equity, dynamics, power, and instability in Haiti. Bilateral agreements in the Haitian nurse migration process could serve as a lever for improving public health policies and international cooperation between Haiti and Quebec.

OBJECTIF : Un fréquent recours aux services de l'urgence hospitalière (SU) pour des troubles mentaux (TM) est coûteux pour les finances publiques, il contribue à l'engorgement des urgences, et n’améliore pas toujours l’état de santé de l’usager de ces services. Ce mémoire porte sur les raisons évoquées pour le recours fréquent aux SU par les patients qualifiés de grands utilisateurs (≥3 visites/an) et ayant des TM courants (TMC) (par ex. troubles dépressifs, troubles anxieux, troubles de comportement), des troubles liés aux substances psychoactives (TLS) (par ex. intoxication, troubles induits par une substance, dépendance) ou des TMC-TLS concomitants. Leurs perspectives sont comparées et les aspects identifiés par les patients comme aidant à réduire leur recours aux SU sont examinés. MÉTHODOLOGIE : S’inscrivant dans un projet de recherche d’envergure financé par les Instituts de recherche en santé du Canada (IRSC), les données de 42 grands utilisateurs des SU avec TMC, TLS ou TMC-TLS concomitants ont été collectées, en 2021-2022, basées sur des entrevues semi-dirigées et un examen des dossiers médicaux des patients. Le recrutement des patients s’est effectué dans deux SU du Québec (Canada). Cette étude qualitative s’est fondée sur l’analyse de contenu. RÉSULTATS : Globalement, les principales raisons évoquées expliquant le grand recours aux SU étaient rattachées à des facteurs liés au système de santé mentale (par ex. l’adéquation, l’accessibilité et la continuité des soins), aux profils des patients (par ex. les problèmes biopsychosociaux urgents et récurrents, les systèmes de soutien et les capacités individuelles) et aux pratiques professionnelles des cliniciens (par ex. leur connaissance et leur aisance avec les TM, la qualité des échanges avec les patients et la collaboration entre les cliniciens). Des interactions complexes entre ces différents facteurs sont rapportées et celles-ci semblent entraver le processus de III rétablissement des patients et perpétuent des cycles menant à une fréquente utilisation des SU. Quelques différences significatives ont aussi émergé entre les trois groupes de patients. Les patients souffrant de TMC se sont distingués par d'importantes barrières d’accès aux soins ambulatoires et des besoins non satisfaits, alors que les patients souffrant de TLS se sont démarqués principalement par leur manque de confiance dans les services ambulatoires, ainsi qu’en eux-mêmes, tandis que ceux souffrant de TMC-TLS par des problèmes de coordination des soins. CONCLUSION : Les résultats mettent en relief la nécessité d’investir davantage dans le système de santé mentale du Québec afin d’améliorer l’accès aux services ambulatoires, la collaboration entre les prestataires de soins et la continuité de soins diversifiés auprès des patients après l’utilisation des SU, ainsi que plus de traitements intégrés pour les TM-TLS. Les pratiques en santé mentale, fondées sur les données probantes, ont besoin d’être encore plus consolidées dans les soins primaires et conformément au modèle de soins chroniques. Ce qui inclus de meilleurs outils de détection précoce des TM et TLS, des modèles de soins par étapes, ainsi que des formations orientées vers le patient, pour la gestion des symptômes. Les grands utilisateurs des SU bénéficieraient ainsi d’une surveillance accrue, de l’élargissement des plans individualisés de soins et des gestionnaires de cas, ainsi que des formations continues en santé mentale offertes aux cliniciens des soins primaires. / AIMS: High emergency department (ED) use for mental disorders is costly for public finances, contributes to ED overcrowding and does not always improve the health status of the ED user. This dissertation investigates the reasons given for the frequent use of ED by patients qualified as high users (≥3 visits/year) and having common mental disorders (CMD) (e.g., depressive disorders, anxiety disorders, behavioral disorders), substance-related disorders (SRD) (e.g., intoxication, substance-induced disorders, dependance) or co-occurring CMD-SRD. Their perspectives are compared, and aspects identified by patients as helpful to reduce their ED use are examined. METHODOLOGY: As part of a large research project funded by the Canadian Institutes of Health Research (CIHR), data from 42 high ED users with CMD, SRD or co-occurring CMD-SRD were collected, between 2021-2022, based on semi-structured interviews and examination of patients’ medical records. Patients were recruited from two large ED in Quebec (Canada). This qualitative study was based on content analysis. RESULTS: Overall, the main reasons reported for high ED use were linked to factors related to the mental healthcare system (e.g., adequacy, accessibility and continuity of care), patient profiles (e.g., urgent and recurrent biopsychosocial problems, support systems and individual disabilities) and clinicians’ professional practices (e.g., knowledge and comfort with mental disorders, quality of exchanges with patients and collaboration between clinicians). Complex interplay between these different factors is reported, hindering patient recovery process and perpetuating cycles leading to high ED use. Few notable differences also emerged between the three groups of patients. Patients with CMD were faced with important barriers to outpatient care and unmet needs, while patients with SRD mostly distinguished by their lower trust in outpatient services, as well as in their self-efficacy, and those V with MD-SRD struggled with care coordination issues. CONCLUSION: Findings highlight the need for greater investment in Quebec’s mental healthcare system to improve access to outpatient care, collaboration between care providers and continuity of diversified care after ED use, with more integrated MD-SRD treatment. Evidence-based mental health practices need to be further consolidated in primary care and according to the chronic care model. This includes better MD and SRD early detection, stepped-care model along with patient symptoms management training could help prevent ED use. High ED users would also benefit more extensive monitoring, the deployment of individual care plan and case management, as well as more continuous mental health training for primary care clinicians.

中國13億人口的內需市場已為各產業的新興目標，尤其是在醫藥產業，中國政府於2009年宣布將投注8,500億人民幣改革中國整體醫藥建設，更為目前身處於台灣飽和市場的本土藥廠的發展契機，加上兩岸近期簽署的兩岸經濟合作架構協議(ECFA)，未來兩岸商業互動將更為頻繁。台商藥廠如何在這各界搶占的中國市場占有一席之地？掌握通路即掌握市場。 影響通路建構的因素分析，是企業市場營銷的首要步驟，公司對影響通路建構的因素越是瞭解，越是能掌握變動的市場，做出調整以因應環境的變化。本研究首先從中國醫藥品生產企業發展概況的分析，引導出跨國藥廠(歐美等國與台灣企業)進入中國市場常見的問題，並研究影響其通路建構須掌握的三大分析構面，包括醫療體制、藥品管理相關法令，以及流通企業等。 在醫療體制部分，中國的醫療市場主要集中在國有醫院(public hospitals)，但國有醫院的營銷環境複雜，受到許多來自政策、地方主義、關係資本等因素的影響，使得外來投資企業在經營中國國有醫院市場上，皆需要各方面相當的營銷資源才足以支撐。 在藥品相關法令部分，中國政府為了整頓醫藥市場混亂的景象以及減輕民眾的用藥負擔，於1998年起陸續頒布了許多藥品管理相關法令，包括國家基本藥品目錄、藥品價格管理制度，以及藥品集中招標採購制度等，這些法令雖然規範與體制化了中國醫藥市場，但也約束了醫藥通路終端市場的藥品採購，並使藥廠的通路建構彈性大幅受限。另外，雖然過去由於中國專利法發展遲滯，致使許多歐美企業無法在中國發揮藥品發明專利之市場壟斷的作用，但中國於2007年再次修定並頒布新實施的藥品註冊管理辦法，已將中國的藥品專利保護之法律與行政制度進行初步連結，未來兩者整合性的發展，將塑造出更有利於擁有強大技術與專利能量的藥廠生存的環境，此為台商不可忽視的重要課題。 在流通企業部分，中國流通企業不僅了解當地行規，通常又擅長多角化經營，掌握了大多的終端客戶，往往能夠提供藥廠代銷、物流、倉儲、收款等服務，故在流通企業在中國醫藥通路上扮演著不可或缺的角色，藥廠對流通企業的通路功能依賴性極大。 台商過去進入中國醫藥市場發展十幾年來的商業模式，是否還能足以因應未來更變化多端的市場環境？而後進中國市場的台灣藥廠又該採取怎樣的進軍策略？面對未來，台商更應「衡外情、量已力」，從各面向深入瞭解影響中國醫藥品通路建構的因素，除了鞏固既有醫藥市場與通路資源外，更應積極思考如何提高通路系統的附加價值，開創嶄新的獲利模式。本研究後續將針對前述三大影響因素，分章論述分析，最後歸納與整理影響因素對台灣藥廠所造成的困難，並提具因應上的建議，期能提供在中國發展醫藥品市場的台商企業作為未來發展策略的參考依據。 / China’s great market demand has become the new target for international enterprises, especially in pharmaceutical industry. China government announced the investment of 850 billion RMB to ameliorate the medical infrastructure in China, which indicates an opportunity for Taiwan pharmaceutical companies. The Economic Cooperation Framework Agreement (ECFA) between Taiwan and China will encourage a more enthusiastic interaction across the strait. Channel strategy will be the key to predominate the highly competent China market for Taiwan pharmaceutical companies. Analysis on channel construction will be the first step for industrial marketing strategy. The better a company understands the factors influential for channel construction, the better it can get control in the ever-changing market and adjust itself to cope with any alteration in the environment. This thesis will begin with an introduction on the development of pharmaceutical industry in China and thus induce some common issues with which international pharmaceutical companies are confronted in China market. It will analyze the channel construction from three important perspectives, healthcare system, pharmaceutical regulations, and logistics industry. Public hospitals play a major role in the healthcare system of China market. The marketing in public hospital involves complicated variables, including policy, local protectionism, and relationship capital. Non-local companies need every considerable resource to manage the marketing in public hospitals. In order to reform the healthcare market and lower the medical expense, China government announced several pharmaceutical regulations, including National Reimbursement Drug List (NRDL), Medicine pricing policy, and Pharmaceutical Centralized Public Bidding Procurement process. On one hand, these regulations help to put the market into order; on the other hand, it sets restricts on the retail sales and the channeling flexibility of the pharmaceutical company. Due to the slow development of China patent law in the past, moreover, a lot of American or European pharmaceutical companies could not develop an exclusive market for their drug through patent system. New Provisions for Drug Registration revised and announced by China government in 2007 established an initial connection between legal and administrative system of drug patent protection. Such integrated development will form an environment more suitable for pharmaceutical companies which possess powerful technology and patents, a significant trend for Taiwan companies’ attentions. China logistics companies understand local law and regulation and are usually familiar with multi-business strategy. They control most of the retailers and can offer sales agency, logistics, storage, and agency receipt. Logistic industry plays an important role in China pharmaceutical channel and is indispensable to pharmaceutical companies. It will be questionable whether Taiwan companies’ old business model can be sufficient for the changing China pharmaceutical market in the future. The newcomers should ponder more on their strategy for the market as well. Taiwan companies need to take the external condition and their own strength into consideration, understanding every factor of China pharmaceutical channel construction. Besides strengthening the original market and channels, Taiwan companies should aggressively enhance the add-value of channel system and find out new profit model. This thesis will focus on and elaborate the three perspectives and analyze the difficulties they bring upon Taiwan pharmaceutical companies, proposing possible solutions and future strategy for those who aim to develop their pharmaceutical business in China.

Während die Bestechung und Bestechlichkeit von, in öffentlichen Krankenhäusern angestellten Ärzten, als Folge des „Herzklappenskandals“ und der darauf beruhenden Reform des Korruptionsstrafrechts bereits seit 1997 nach den §§ 331 ff. StGB strafbar sind, unterfielen niedergelassene Vertragsärzte auch nach der Rechtsprechung des Großen Strafsenats bis zum Inkrafttreten der §§ 299a ff. StGB am 04.06.2016 nicht den Korruptionsdelikten. Thematisch damit verbunden war und ist die Frage, ob Vorteilsgewährungspraktiken in diesem Bereich vom Tatbestand der Untreue erfasst sein könnten. Ihrer Beantwortung dient der erste Teil der Arbeit. Der zweite Teil fokussiert die Relevanz der Korruptionsvorschriften für das gewählte Arbeitsthema. Die Einbettung der Gesamtthematik in den Kontext der Korruptionsdelikte führt die Ausgangsbetrachtungen zur Untreue fort und ergänzt diese durch eine Bewertung nach den neuen Gesetzesregelungen. Das gewählte Arbeitsthema zeigt, wie wesentlich die Beschäftigung mit den relevanten Normen des Rechts der Gesetzlichen Krankenversicherung für die strafrechtlichen Bewertungen in diesem Bereich ist. Dies gilt umso mehr, wenn mit sozial- und beziehungsweise oder berufsrechtlichen Verstößen strafrechtliche Konsequenzen einhergehen und die fehlerhafte Anwendung der einschlägigen Rechtsnormen anderer Rechtsbereiche zwangsläufig auch zu falschen strafrechtlichen Schlussfolgerungen führt. Dieser Kritik sieht sich auch die Rechtsprechung des Bundesgerichtshofes zur sogenannten Vertragsarztuntreue ausgesetzt. Auch hier wurden die Besonderheiten des Sozialversicherungsrechts nicht mit der notwendigen Sorgfalt eruiert und stattdessen eine - seit mehreren Jahren - nicht mehr vertretene Rechtsprechung des Bundessozialgerichts zur Grundlage der strafrechtlichen Bewertungen gemacht. Dass dies weder den Anforderungen des Bundesverfassungsgerichts entspricht, noch mit den sozial- und strafrechtlichen Vorgaben vereinbar ist, zeigen die Ausführungen der Arbeit. In der Form eines kritischen Ausblicks werden abschließend, die Grenzen zulässiger verordnungsbezogener Vergütungen durch die Krankenkassen aufgezeigt und deren strafrechtliche Relevanz eingeordnet. Letzteres erfolgt am Beispiel eines Vertrags zur Förderung sog. biosimilarer Arzneimittel durch die Zahlung einer prozentualen Einsparbeteiligung als Gegenleistung für deren bevorzugte Verordnung. Die Konstellation verdeutlicht, dass auch die monetäre Einflussnahme der Krankenkassen auf das Verordnungsverhalten der Vertragsärzte strafrechtsrelevante Wirkung haben kann, wenn sie zu unberechtigten Wettbewerbsverzerrungen führt. / As a consequence of the so-called “heart valve scandal”, and the reform of the German criminal law on corruption that followed in the wake of the scandal, it has been a criminal offence under sections 331 et seqq. of the German Criminal Code [Strafgesetzbuch – StGB] since 1997 to give bribes to medical practitioners employed in public hospitals, or for such medical practitioners to take bribes. However, until sections 299a et seqq. StGB entered into force on 4 June 2016, acts committed by medical practitioners in private practices were not deemed to be corruption offences under the Criminal Code. This was also affirmed by the case-law of the Grand Criminal Panel of the German Federal Court of Justice [Großer Senat für Strafsachen]. A topic that has been repeatedly discussed in connection with the aforementioned issue is whether the practice of granting benefits in healthcare might constitute an offence of embezzlement. The first part of this dissertation provides an answer to that question. The second part focuses on the significance that corruption provisions have for the topic discussed herein. Following the initial analysis of the issue of embezzlement mentioned, this issue is expanded by a discussion of the overall topic in the context of corruption offences, supplemented by an assessment of the topic in the light of new legislation introduced. An analysis of the topic chosen for this dissertation shows how important it is to study the relevant legal provisions of the law on statutory health insurance in order to be able to carry out an assessment of the topic from the perspective of criminal law. This applies all the more so in cases where a breach of social law and/or the law of professional rules and regulations might have consequences under criminal law, and the faulty application of applicable legal rules from legal areas outside criminal law would inevitably also lead to wrong conclusions being drawn on the basis of criminal law. The case-law of the German Federal Court of Justice [Bundesgerichtshof] on so-called “embezzlement by medical practitioners in private practice” [Vertragsarztuntreue] has been criticised in this respect. The Federal Court of Justice did not take account of the specifics of German social security law in a sufficiently diligent manner, and instead used outdated case-law of the German Federal Social Court [Bundessozialgericht] as a basis for its criminal-law assessment—precedents that were overruled by the Federal Social Court itself many years ago. This dissertation shows that this does not meet the requirements of the German Federal Constitutional Court [Bundesverfassungsgericht] and that such an approach is incompatible with requirements under social and criminal law. Finally, the limits of admissible prescription-related remuneration by health insurances are discussed and demonstrated from a critical, future-oriented perspective, together with the significance these limits have from a criminal law perspective. The significance of such limits is discussed using as an example a selective-agreement model designed to promote so-called “biosimilar medicines” by paying medical practitioners a percentage of the savings achieved in return for practitioners prescribing such medicines rather than more expensive ones. The circumstances discussed illustrate that the monetary influence that health insurances exert over the way in which medical practitioners in private practice prescribe such things as medicines may have consequences under criminal law if such influence may lead to competition being distorted. In the light of the above, health insurances should not be provided with additional criminal-law-related exceptional provisions that would enable them to exert further influence over the neutrality of decision-making in the area of medical prescriptions.