Background: Innovation and collaboration are deemed popular terms that are widely used and agreed on. It is implied that innovation without collaboration seems to be unlikely (Deichmann et al., 2017, Haanæs et al., 2018, Innov8rs, 2018). However, the meaning behind innovations of disruptive, incremental, or radical character remains vague and presumably differs between practitioners, just as it differs among scholars. Also, the literature only implies how collaboration can be used effectively for innovation, whilst focussing more on what forms of collaborations are existing.   Research questions: How is innovation understood in the CIC? How does the CIC work together in order to realise cross-industry collaborations for innovation?   Purpose: This study aims at investigating the variety of innovation understanding and how it is applied in collaborations, based on the views of practitioners from different companies that are part of the Cross Industry Club.   Method: This research is designed as an exploratory case study and follows a qualitative strategy with abductive reasoning. Data is collected through nine semi-structured interviews with representatives from five different companies.   Conclusion: The study revealed that practitioners have other aspects in mind which define their understanding of innovation compared to scholars. By that, the usage of innovation terminology is rather arbitrary in practice. The influence of innovation frameworks on the understanding of innovation and the collaborative work have been revealed. Innovation in a cross-industry collaboration, in its purpose and characteristics, is similar to the work of communities of practice. Challenges that appear during the emergence of a collaboration like the CIC, and values that affect the initial work towards cross-industry projects, have been identified.

The Front End of Innovation (FEI) is the early phase of the Product Development Process, responsible for the concept generation and an important driver of innovation success. The FEI is characterized by roles\' dynamism, ambiguity, and uncertainty. Several authors divide the FEI into other sub-phases in order to organize its activities, roles, and understand the function of each role. Despite the growing research about the FEI in recent years, there is a need for further research on the theme to better understand the dynamics and help to reduce the uncertainty in the critical concept phase. The formal processes designed for the front end are insufficient, the rules and roles are not fully described, and it is necessary to balance the interactions between the activities in the FEI to get a better-structured New Product Development - NPD - later. The main FEI models developed at the literature have discussed some key roles such marketing, engineering, customers, but they do not discussed the role of design, which is critical in creative activities which, in turn, are the nature of the new product development process. The literature also has not discussed the external integration in the FEI, that is, how the Brand Owners integrate the partners, especially the suppliers and design agencies, in this critical and uncertain phase. To tackle this issue, this research aims to examine the FEI in a dynamic industry, examining the integration of roles in an iterative process. The objective of this research is to identify the roles that play in the Front End of Innovation and the mechanisms of integration, whether internal through cross-functional teams; or external through interfirms integration. The main question that guided this research is \"What roles are involved in each FEI activity and what are the mechanism that integrate these roles in the FEI?\". This is qualitative and exploratory research, based on multiple-cases-studies. For this study, the packaging industry was selected because of its value chain in the concept phase, which has a complex set of relationships among its parties, Brand Owner, Design Agencies and Packaging Producers. The consumers buy the product by the performance of the same and also by the packaging. Packaging is considered a second product at the point of sale and a vital buying decision factor. Brand Owners understand that they need to integrate suppliers into the FEI to assist them in identifying opportunities, ideation, and conceptualization. Five brand owners were interviewed, and the FEI has been divided into five activities: Opportunity Identifications and Analysis, Idea Generation, Idea Enrichment, Idea Selection, and Concept Development. / O Front End de Inovação (FEI) é a fase inicial do processo de desenvolvimento de produtos, responsável pela geração de conceitos e um importante motor de sucesso na inovação. O FEI caracteriza-se pelo dinamismo, a ambiguidade e a incerteza dos papéis. Vários autores dividem o FEI em outras subfases, a fim de organizar suas atividades, papéis e compreender a função de cada função. Apesar da crescente pesquisa sobre o FEI nos últimos anos, há necessidade de novas pesquisas sobre o assunto para entender melhor a dinâmica e ajudar a reduzir a incerteza na fase conceitual crítica. Os processos formais projetados para o front-end são insuficientes, os papéis e as regras e não são totalmente descritos e é necessário equilibrar as interações entre as atividades no FEI para obter um melhor estruturado Desenvolvimento de Novos Produtos - NPD - depois. Os principais modelos de FEI desenvolvidos na literatura discutem alguns papéis fundamentais como marketing, engenharia, consumidores, mas não discutem o papel do design, crítico nas atividades criativas, que, por sua vez, são a natureza do processo de desenvolvimento de novos produtos. A literatura também não tem discutido a integração externa no FEI, ou seja, como os clientes integram os parceiros, especialmente os fornecedores e agências de design, nesta fase crítica e incerta. Para abordar esta questão, esta pesquisa visa examinar o FEI em uma indústria dinâmica, examinando a integração de papéis em um processo iterativo. O objetivo desta pesquisa é identificar os papéis que desempenham no Front End de Inovação e os mecanismos de integração, sejam eles internos através de equipes multifuncionais; ou externos através da integração entre firmas. A principal questão que guiou esta pesquisa é \"Quais papéis estão envolvidas em cada atividade do FEI e quais são os mecanismos que integram estes papéis no FEI?\" Trata-se de uma pesquisa qualitativa e exploratória, baseada em estudos de casos múltiplos. Para este estudo, o setor de embalagens foi selecionado por sua cadeia de valor na fase conceitual, que possui um conjunto complexo de relacionamentos entre suas partes, as Indústrias de Bens de Consumo, as Agências de Design e os Produtores de Embalagens. Os consumidores compram o produto pela performance do mesmo e também pela embalagem. A embalagem é considerada um segundo produto no ponto de venda e um fator de decisão de compra vital. As Indústrias de Bens de Consumo entendem que precisam integrar fornecedores no FEI para ajudá-las a identificar oportunidades, ideação e conceituação. Foram entrevistados cinco Indústrias de Bens de Consumo e o FEI foi dividido em cinco atividades: Identificações e Análises de Oportunidades, Geração de Ideias, Enriquecimento de Ideias, Seleção de Ideias e Desenvolvimento de Conceitos.

The field of innovation management has gained extensive knowledge; however, there has been a tendency to study its various aspects in isolation rather than with a systems perspective, resulting in a potential oversight of interconnections between important aspects. While systems perspectives have been employed in organization and management research for over half a century, systems perspectives have more recently gained relevance in innovation management research. A sign of the growing relevance is the creation of an international guidance standard for innovation management systems, ISO 56002, published in 2019. Research indicates that implementing innovation management systems, with or without using a standard, has facilitated the transition from ad hoc practices to more integrated ones. Thus, it is interesting to investigate how systems approaches influence innovation capabilities. Furthermore, managing radical and incremental innovation may require different approaches, which presents challenges, particularly for large companies that prioritize projects typically involving incremental innovation. Consequently, studying how incremental and radical innovation are influenced when managing both types within the same system becomes relevant. In this study, the concept of systemicity was used to describe how systemic a system is through three system dimensions comprehensiveness, coherence and correspondence, which overlap with those commonly used in literature to describe and define a system. The purpose of the study was to gain a better understanding of innovation management from a systems perspective by investigating how different systemic dimensions influence and relate to innovation capabilities, analysing these capabilities from a systems perspective, exploring hindrances and opportunities with a systems approach, and investigating the relationship between these systemic dimensions and incremental and radical innovation capabilities respectively. The study was part of a research project with the overarching aim to investigate important future development trends and evaluate the innovation capabilities of the Swedish metallic materials industryto use as a basis to develop strategies for how the industry can support the transition towards sustainability. A multiple-case study of two companies within the metallic materials industry was conducted using an abductive approach, including a literature study, data collection, coding, and analysis. Semi-structured interviews were employed, where interview questions were based on the ISO 56002 standard and its seven system elements. The analysis involved within-case and cross-case analysis. The findings from the study imply that having capabilities related to all seven system elements seem to be important for an organization's overall innovation capability, highlighting the significance of comprehensiveness. The interconnections between elements highlight the significance of coherence, and establishing correspondence between capabilities and goals enhances innovation capability. While exhibiting comprehensiveness, coherence, and correspondence is beneficial, the suitable level of systemicity remains uncertain. Further research is needed to determine the balance between systemicity and flexibility for effective support of innovation capabilities. Furthermore, in relation to managing incremental and radical innovation together, the study indicates the importance of considering systemicity to identify opportunities and hindrances when managing both types in the same system. The analysis of comprehensiveness highlights the need for distinct management approaches and capabilities for each innovation type. The analysis of coherence emphasizes the importance of considering interdependencies between system elements to avoid obstacles resulting from interdependencies being overlooked. The analysis of correspondence suggests separate goal setting for incremental and radical innovation due to their distinct objectives and outcomes. Based on the method and findings, a tentative framework was developed for analysis and evaluation of innovation management systemicity. / Trots att det finns mycket kunskap om innovationsledning har det funnits en tendens att studera olika aspekter inom området separat snarare än med ett systemperspektiv, vilket har resulterat i att viktiga samband mellan olika aspekter potentiellt har förbisetts. Systemperspektiv har använts i över 50 år inom organisationsforskning men har på senare år fått ökad relevans inom forskningen om innovationsledning. Ett tecken på denna ökande relevans är skapandet av en internationell vägledande standard för innovationsledningssystem, ISO 56002, som publicerades 2019. Forskning har visat att implementering av innovationsledningssystem genom att använda en standard eller inte, har underlättat för organisationer att övergå från ad hoc till mer integrerade innovationsledningsmetoder. Därför är det intressant att studera hur innovationsförmåga påverkas av att ta en systemansats till innovationsledning. Vidare kan hantering av radikal och inkrementell innovation kräva olika tillvägagångssätt, vilket skapar utmaningar, särskilt för stora företag eftersom de prioriterar projekt som oftast inkluderar inkrementell innovation. Därför är det relevant att studera hur inkrementell respektive radikal innovation påverkas av att hanteras inom samma system. I denna studie används begreppet systemiskhet (eng: systemicity) för att beskriva hur systemiskt ett system är genom tre systemdimensioner: omfattning (eng: comprehensiveness), sammankoppling (eng: coherence) och överrensstämmelse (eng: correspondence), vilka överlappar med dimensioner som vanligtvis används i litteraturen för att beskriva och definiera ett system. Syftet med studien var att få en bättre förståelse för innovationsledning ur ett systemperspektiv genom att undersöka hur olika systemdimensioner påverkar och relaterar till innovationsförmåga, analysera dessa förmågor ur ett systemperspektiv, utforska hinder och möjligheter med en systemansats, samt undersöka förhållandet mellan dessa systemdimensioner och inkrementell respektive radikal innovationsförmåga. Studien ingick i ett forskningsprojekt med det övergripande syftet att undersöka viktiga framtida utvecklingstrender och utvärdera den svenska metallindustrins innovationsförmåga för att använda som grund för att ta fram strategier för hur industrin kan stödja omställningen mot hållbarhet. En flerfallsstudie av två företag inom metallindustrin genomfördes med en abduktiv metod, inklusive en litteraturstudie, datainsamling, kodning och analys. Semistrukturerade intervjuer användes, där intervjufrågorna baserades på ISO 56002 och dess sju systemelement. Analysen gjordes i två steg genom att först analysera varje företag för sig och sedan jämföra de två fallen med varandra. Resultaten visar på vikten av att ha förmågor relaterade till alla sju systemelementen för en organisations övergripande innovationsförmåga, vilket lyfter fram betydelsen av dimensionen omfattning. Sammankopplingarna mellan element framhäver betydelsen av systemdimensionen sammankoppling, och att etablera överensstämmelse mellan förmågor och mål förbättrar innovationsförmågan. Även om studien pekar på att det är fördelaktigt för en organisation att uppvisa omfattning, sammankoppling och överrensstämmelse i sitt arbete med innovationsledning, kan resultaten inte användas för att dra slutsatser om vilken nivå av systemiskhet som är lämplig. Därför behövs ytterligare forskning för att fastställa balansen mellan systemiskhet och flexibilitet för att effektivt stödja innovationsförmåga. I relation till att hantera inkrementell och radikal innovation tillsammans, visar studien på vikten av att ta systemiskhet i beaktning för att identifiera möjligheter och hinder vid hantering av båda typerna av innovation i samma system. Analysen av omfattning belyser behovet av olika hantering och olika innovationsförmågor i relation till varje innovationstyp. Analysen av sammankoppling betonar vikten av att studera beroenden mellan systemelement för att undvika att hinder som uppstår av kopplingarna blir förbisedda. Analysen av överrensstämmelse föreslår separata målsättningar för inkrementell och radikal innovation på grund av deras distinkta mål och resultat. Baserat på metoden och resultaten har ett tentativt ramverk tagits fram i syfte att användas för analys och utvärdering av systemiskhet i innovationsledning.

Digitala spel har blivit ett allt vanligare sätt för underhållning, där industrin har sett en stor ökning av användare, vilket har stor sannolikhet att fortsätta även i framtiden. Dessa spel har ökat i komplexitet i takt med den teknologiska utvecklingen från 90-talet tills idag, där Internet har haft stor påverkan och introducerat nya möjligheter. En utav dessa möjligheter är insamlingen av olika datatyper med olika syften och olika användningsområden inom ett spelutvecklingsföretag. Industrin har lockat mycket forskning angående processer och metoder som berör skapandet av dessa komplexa produkter, där förarbetet och själva skapandet av digitala spel tar upp majoriteten av forskning i jämförelse med vidareutvecklingen av dessa digitala spel efter lansering. Syftet med denna rapport är därmed att bidra med kunskap till det mindre utforskade området kring utvecklingsprocessen efter lansering av online multiplayerspel, samt undersökning och insamling av data och dess integrering i vidareutvecklingsprocessen. Första viktiga delen av rapporten är ett teoriavsnitt, skapad genom en litteraturstudie där denna bestod av att identifiera och hitta vetenskapliga artiklar med kunskap kring ämnet, där dessa var viktiga för att skapa en teoretisk grund för denna studie. Detta gjordes huvudsakligen genom vetenskapliga databaser och söktjänster, med hjälp av nyckelord relaterade till viktiga teorier. Den andra viktiga delen är empiriska studier i form av semistrukturerade intervjuer utifrån en intervjuguide med respondenter från olika spelutvecklingsföretag. Företagen som respondenterna jobbade för var Ghost Ship Games, Jagex, samt Bohemia Interactive. Dessa intervjuer har sedan analyserats och viktiga teman har identifierats utifrån respondenternas svar. Respondenterna har nämnt olika datatyper som kan täcka olika delar av företaget, men när det gäller vidareutveckling av spel har tre typer nämnts att ha störst påverkan. Dessa typer var datapunkter över hur spelet används av individer, kvalitetsdata av spelets prestanda samt feedback från användare. Metoderna för att samla in de förenämnda datatyperna består framförallt av enkäter som alla respondenter har nämnt att respektive företag använder för att samla in feedback, rapportering av bugs eller förslag på förbättringsområden. Utöver detta samlas även mer övergripande information genom digitala verktyg eller spelklienten för respektive spel. Där dessa verktyg är skapade inom företaget eller hanteras genom ett separat företag. Ghost Ship Games har nämnt en egen idealbild över hur spelet ska vara balanserat som företaget strävar efter, vilket tas i åtanke vid beslut som tas av utvecklarna som täcker respektive problem. Inom Jagex är det hela team som bestämmer tillsammans angående förändringar eller tillägg i spelet. En intressant aspekt var att för Jagex så är användarna en del av beslutsfattandet genom opinionsundersökningar. Beslutsfattandet inom Bohemia Interactive nämndes att ske huvudsakligen genom avdelningen för kvalitetssäkring, där dessa filtrerar insamlad information och sedan delegerar identifierade problem till rätt utvecklare inom företaget. Vidareutvecklingen inom företagen gjordes framförallt genom balansering med hjälp av spelmotorn för respektive spel. Ghost Ship Games fokuserar även på vidareutveckling av befintliga funktioner, system och verktyg, genom att omarbeta några av föregående delar. Inom Bohemia Interactive angående Arma 3 användes till exempel hotfixes eller helt nytt spelinnehåll genom DLC, liknande sker även inom Jagex i form av hotpatches. Övergripande så är vidareutvecklingsprocessen lik mellan företagen, genom de olika steg som har identifierats i denna rapport. Dessa kan beskrivas som en iterativ process där företag identifierar problem eller förslag för vidareutveckling, samlar in eller undersöker befintlig data för att bekräfta problem eller stödja förslag, implementerar lösning eller förslag, samt samlar in feedback och agerar utifrån feedback. / Digital games have become an increasingly common means of entertainment where the industry has seen a huge increase in users, something that is likely to continue in the future. These games have increased in complexity in line with technological developments from the 1990s to the present day, where the Internet has had a major impact and introduced new possibilities. One of these opportunities is the collection of different types of data with different purposes and different uses within a game development company. The industry has thus attracted a lot of research regarding processes and methods involved in the creation of these complex products, where the pre-processing and actual creation of digital games is in the vast majority of studies compared to the further development of these digital games after launch. The aim of this paper is therefore to contribute knowledge to the less explored area of the post-launch development process of online multiplayer games, as well as the investigation of data collection and its integration into the further development process. The first important part of the report is a theory section, created through literature review where this consisted of identifying and finding scientific articles with knowledge on the topic, where these were important to create a theoretical basis for this study. This was mainly done through scientific databases and search services, using keywords related to important theories. The second important part is empirical studies in the form of semi-structured interviews based on an interview guide with respondents from different game development companies. The companies the respondents worked for were Ghost Ship Games, Jagex, and Bohemia Interactive. These interviews were then analysed and important themes were identified based on the respondents’ answers. Respondents mentioned different types of data that could cover different parts of the company, but when it comes to further game development, three types were mentioned to have the most impact. These types were data points on how the game is used by individuals, quality data of the game's performance, and feedback from users. The methods for collecting the aforementioned data types consist mainly of surveys, which all respondents mentioned that the respective companies use to collect feedback, report bugs or suggest areas for improvement. In addition, more general information is also collected through digital tools or the game client for the respective game. Where these tools are created within the company or managed by a separate company. Ghost Ship Games has an ideal image of how the game should be balanced that the company strives for, which is taken into account when decisions are made by the developers themselves that cover the respective issues. Within Jagex, the whole team decides together on changes or additions to the game. An interesting aspect is that within Jagex, users are a part of the decision making process through opinion polls. Decision-making within Bohemia Interactive is mainly done through the Quality Assurance department, where they filter collected information and then delegate identified problems to the appropriate developers within the company. Further development within the companies is mainly done through balancing using the game engine for each game. Ghost Ship Games may also focus on further development of existing features, systems and tools, by reworking some of the previously mentioned elements. In Bohemia Interactive regarding Arma 3, are hotfixes or completely new game content through DLC used for example. Similar is also done in Jagex in the form of hotpatches. Overall, the further development process is similar between the companies, through the different steps identified in this report. These can be described as an iterative process in which companies identify problems or proposals for further development, collect data or investigate existing data, implement the solution or proposal, collect feedback and act on the feedback.

Bakgrund: Företagens interna innovationsfunktioner minskas samtidigt som företagen i större utsträckning väljer att tillämpa öppen innovation, gränsöverskridande samarbeten. Massor av forskning visar på att öppen innovation innebär en rad fördelar och möjligheter, men även utmaningar. Få studier belyser dock sambandet mellan komplexa innovationsutvecklingsprocesser och tillämpandet av gränsöverskridande samarbeten. Påverkar antalet komplexa beståndsdelar i innovationsutvecklingsprocesser i vilken konstellation företag väljer att samarbete med externa parter? Författarna ställer sig frågande till detta. Syfte: Syftet med denna studie är att undersöka hur komplexiteten i innovationsutvecklingsprocesser påverkar i vilken utsträckning företag väljer att samarbeta med externa parter. Studien ska även undersöka i vilken konstellation företag väljer att samarbeta med externa parter baserat på hur komplexa innovationsutvecklingsprocesserna är. Även Incitament för gränsöverskridande samarbete vid utvecklandet av komplexa innovationer kommer att studeras. Genomförande: Kvalitativ data erhölls genom fem samtalsintervjuer med fyra Innovationsledare och en processansvarig för innovationsutveckling avseende komplexa innovationer inom Ikea. Kvantitativ data erhölls genom en enkätundersökning som besvarades av samtliga Innovationsledare samt deras medarbetare (28 respondenter totalt) Resultat: Studien indikerar på att ju mer komplex en innovationsutvecklingsprocess är, desto större är sannolikheten att externa parter får större inblick i fler beståndsdelar avseende utvecklingsprocessen. Graden av komplexitet i utvecklingsprocessen ökar även sannolikheten för att inifrån-ut innovation tillämpas. / Background: The companys internal innovation functions decreases while companies choose to apply open innovation, cross-border cooperation. Lots of research shows that open innovation involves several benefits and opportunities, but also challenges. Few studies, however, illustrates the connection between complex innovation processes and the application of cross-border cooperation. Does the number of complex components in innovation development processes affect in which constellation companies choose to cooperate with external parties? This is something the authors ask themselves. Purpose: The purpose of this study is to investigate how the complexity of innovation development processes affects the extent to which companies choose to cooperate with external parties. The study will also investigate what constellation companies choose to collaborate with external parties based on the complexity of innovation development processes. Incentives for cross-border cooperation in the development of complex innovations will also be studied. Implementation: Qualitative data was obtained through five interviews with four Innovation leaders and a process manager for innovation development, regarding complex innovations within Ikea. Quantitative data was obtained through a survey that was answered by all Innovation Leaders and their employees (28 respondents in total). Results: The study indicates that the more complex an innovation development process is, the greater is the likelihood that external parties will gain more insight into more components of the development process. The degree of complexity in the development process also increases the likelihood that inside-out innovation is applied.

Submitted by ANTONIO CARLOS TEIXEIRA ALVARES (teixeira@actapar.com.br) on 2018-11-21T16:39:59Z No. of bitstreams: 1 Dissertação-Inovação Horizontal com ficha catalográfica.pdf: 1593465 bytes, checksum: 7dfdc07a33c2896d0350b84d11cbe407 (MD5) / Approved for entry into archive by Debora Nunes Ferreira (debora.nunes@fgv.br) on 2018-11-21T17:16:21Z (GMT) No. of bitstreams: 1 Dissertação-Inovação Horizontal com ficha catalográfica.pdf: 1593465 bytes, checksum: 7dfdc07a33c2896d0350b84d11cbe407 (MD5) / Approved for entry into archive by Isabele Garcia (isabele.garcia@fgv.br) on 2018-11-21T17:55:38Z (GMT) No. of bitstreams: 1 Dissertação-Inovação Horizontal com ficha catalográfica.pdf: 1593465 bytes, checksum: 7dfdc07a33c2896d0350b84d11cbe407 (MD5) / Made available in DSpace on 2018-11-21T17:55:38Z (GMT). No. of bitstreams: 1 Dissertação-Inovação Horizontal com ficha catalográfica.pdf: 1593465 bytes, checksum: 7dfdc07a33c2896d0350b84d11cbe407 (MD5) Previous issue date: 2018-11-07 / Esta pesquisa trata da questão dos efeitos provocados pela busca da inovação a partir de todas as pessoas da organização, particularmente da possibilidade da organização se tornar inovadora, assim entendido como capaz de produzir sistematicamente inovações de qualquer natureza e magnitude. Tal questão é relevante pois a inovação a partir de todas as pessoas de uma organização, praticamente não tem sido estudada pelos especialistas em inovação. Apesar de muito abordada pelo movimento de qualidade no tema de melhoria continua via sistemas de sugestões do tipo kaizen. A denominação Inovação Horizontal foi criada pelo autor para designar as inovações que se originam a partir de todos os funcionários da organização, usualmente a partir de programas internos de sugestões. Os sistemas internos de sugestões produzem basicamente inovações incrementais, denominadas pelos especialistas em qualidade como melhorias contínuas. Alguns autores apresentaram no passado a teoria de que novações incrementais competem com as inovações radicais. Em contraposição foi criado o conceito de ambidestria segundo o qual as organizações inovadoras produzem tanto inovações radicais quanto incrementais. A presente pesquisa a foi baseada em estudo de caso único de uma empresa de um setor maduro (metalurgia) que pratica Inovação Horizontal (a partir de todas as pessoas). Foram entrevistados dezoito gestores, todos os quatro diretores executivos, dez gerentes, dois coordenadores gerais e dois pesquisadores aposentados. O resultado indicou que a organização é inovadora sistemática, tendo criado um modelo de gestão da inovação ambidestro que produz sistematicamente inovações incrementais e radicais, tanto de produtos como de processo e gestão. / This research deals with the effects caused by the search for innovation from all the people of the organization, particularly the possibility of the organization becoming innovative, understood as capable of systematically producing innovations of any nature and magnitude. This issue is relevant because innovation from all the people of an organization, practically has not been studied by the experts in innovation. Although much approached by the movement of quality in the theme of continuous improvement via kaizen type suggestion systems. The denomination Horizontal Innovation was created by the author to designate the innovations that originate from all the employees of the organization, usually from internal programs of suggestions. Internal feedback systems basically produce incremental innovations, called by quality experts as continuous improvements. Some authors have in the past presented the theory that incremental innovations compete with radical innovations. In contrast, the concept of ambidexterity was created whereby innovative organizations produce both radical and incremental innovations. The present research was based on a single case study of a company from a mature sector (metallurgy) that practices Horizontal Innovation (from all people). Eighteen managers, all four executive directors, ten managers, two general coordinators and two retired researchers were interviewed. The result indicated that the organization is a systematic innovation, having created an ambidextrous innovation management model that systematically produces incremental and radicals innovations, of product, process and management.

Bakgrund: Fastighetsbranschen klassificeras som en stabil bransch med fastigheter som fortsatt kommer behöva driftas och förvaltas, vilket har lett till få incitament att driva innovation i branschen. Spridningen av innovationer i branschen utgör en brist, även om tillgänglighet av innovationsmöjligheter finns. Medvetenhet om nödvändigheten av innovation inom fastighetsbranschen har dock ökat under de senaste decennierna, vilket har lett till att fastighetsbolagen gjort satsningar på att driva innovation i högre grad. Innovationsarbetet i fastighetsbranschen påverkas av flera externa och interna faktorer. Här råder det en kunskapslucka, då innovationsprocessen i fastighetsbranschen inte är tillräckligt studerat.   Syfte och Frågeställningar: Studiens syfte är att med hjälp av en komparativ studie utforska skillnader och likheter i olika fastighetsbolags innovationsarbete. För att besvara detta syfte har följande frågeställningar använts: “Vad är drivkraften till innovation för fastighetsbolagen inom branschen?” samt “Hur ser processen ut för innovationsskapande för aktörer inom fastighetsbranschen och finns det några skillnader samt likheter?”  Metod: Denna kvalitativa studie har en abduktiv ansats eftersom studiens teoretiska ramverk har utformats utifrån förintervjuer och en litteraturstudie. Empiriska data har samlats in genom primärdata i form av semistrukturerade intervjuer med fem olika fastighetsbolag vilka sedan har analyserats med en tematisk analysmetod.  Slutsats: Vad som driver innovation inom branschen visade sig vara följande områden: omvärldsanalys, hållbarhet, kunder, samarbeten samt intern vilja och drivkraft. Processen för innovationsskapande för de olika bolagen ser olika ut och processerna är individuella för bolagen. Bolagen har flertalet likheter i sina innovationsprocesser med tanke på medarbetarnas involvering, pilotprojekt och hur de mäter om en innovation har uppnått sitt syfte. Olikheter i processerna grundar sig ofta i initiativet till varför bolaget bedriver innovation och hur innovationsprocessen startas. Studien tyder på att de finns olika samarbets-nätverk kopplat till innovation. Samarbetet inom branschen är en viktig komponent i bolagens innovationsprocess och driver innovation i branschen. Ur intervjudatan framkommer det att hinder för branschen framför allt är den stora kapitalintensiteten och att incitament till innovation saknas på grund av den stabila konjunkturen i branschen. / Introduction: The real estate industry classifies as a stable industry with properties that will still need to be operated and managed, which led to few incentives to drive innovation in the industry. The spread of innovations in the industry constitutes a deficiency, even though there is an availability of innovation opportunities. Awareness of the necessity of innovation in the real estate industry has increased in recent decades which has led real estate companies to make efforts in pursuing innovation to a greater degree. The innovation work in the real estate industry is affected by several external and internal factors. There is a knowledge gap here because the innovation process in the real estate industry has not been sufficiently studied.   Purpose and research questions: The purpose of the thesis is to explore differences and similarities in the innovation work of different real estate companies through a comparative study. To answer this purpose, the research questions used are: “What are the driving forces for innovation for real estate companies in the industry?” and “What does the process look like for innovation creation for players in the real estate industry and are there any differences and similarities?”.   Method: This qualitative study has an abductive approach, which has meant that the study has designed a theoretical frame of reference based on preliminary interviews and a literature review. This qualitative study has an abductive approach. The empirical data has been collected through primary data in the form of semi-structured interviews with five different real estate companies which then have been analysed using a thematic analysis method.   Conclusion: What drives innovation in the industry turned out to be the following areas: external analysis, sustainability, customers, collaborations, and internal will and drive. The process of creating innovation for the different companies looks different and the processes are individual for the companies. The companies have several similarities in their innovation processes in terms of employee involvement, pilot projects, and how they measure whether an innovation has achieved its purpose. Differences in the processes are often based on the initiative for why the company conducts innovation and how the innovation process is started. The study indicates that there are various collaborative networks linked to innovation. Collaboration in the industry is an important component in the companies' innovation process and drives innovation in the industry. The interview data shows that obstacles for the industry are primarily the large capital intensity and that incentives for innovation are lacking due to the stable economic situation in the industry.