As organizations are being confronted with the pool of people seeking employment that are increasingly diverse in terms of ethnicity (Oerlemans et al. 2008), and as job satisfaction has been one of the important drivers for work-related well-being in employees, there have been a number of studies about job satisfaction among ethnic minorities (Spector 1997). Although there is a growing body of research on job satisfaction and ethnic minorities at work, there is still a paucity of studies regarding factors impacting job satisfaction among ethnic minorities specifically. The present study explores contributing factors impacting ethnic minorities’ job satisfaction, using qualitative method based on Motivator-Hygiene Theory (Frederick 1966, 2003) and Job Characteristics Theory (Hackman and Oldham 1976). Three Hispanic/Latino Americans and three Asian Americans, all workers in construction sites in Samsung semiconductor in Austin, Texas, were individually interviewed with open-ended questions by the author in the summer of 2010. Participants reported professional development opportunities and appropriate and well-deserved compensation as the main factors impacting job satisfaction, while heavy workload, not being recognized, time constrains, and stressful work environment were reported as factors in dissatisfaction. Family, personal goals and money were the three most important personal values that participants considered when making decisions about their career paths. It is important to continue to examine other predictors of and contributing factors to job satisfaction of ethnic minority employees, so that their employers and managers in the work place can form a better understanding of these populations and work effectively with them. It is also important to educate human resources professionals about ethnic minorities’ needs and how those needs can be met for work-related well-being. / text

La présente recherche a comme objectif d’étudier l’effet de l’environnement de travail sur l’engagement affectif envers son organisation. Le concept de l’environnement de travail se compose de trois dimensions, à savoir les caractéristiques de l’emploi, la communication managériale et la perception du soutien organisationnel. Cette recherche vise également à comprendre s’il existe un effet modérateur de la génération sur la relation entre ces dimensions de l’environnement de travail et l’engagement affectif. Les générations Baby-boomers, X et Y sont celles à l’étude. Les données ont été collectées au sein de deux compagnies privées dont la main-d’œuvre n’est pas syndiquée. Au total, 110 participants ont répondu au questionnaire. Des analyses de régression multiple ont permis de vérifier l’effet distinct de chaque dimension de l’environnement de travail sur l’engagement affectif alors que des analyses de régression hiérarchique ont testé la présence d’un effet modérateur de la génération dans cette relation. Les résultats indiquent que les seules dimensions de l’environnement de travail ayant un effet direct et significatif sur l’engagement organisationnel affectif sont la communication managériale et la perception du soutien organisationnel. En ce qui a trait à la génération à laquelle appartient le travailleur, il semble que cette variable ne modère pas la relation entre les dimensions de l’environnement de travail et l’engagement affectif. Les apports théoriques et pratiques de cette étude sont discutés tout comme ses limites et quelques recommandations pour les recherches futures. / The objective of the present research is to study the effect that the work environment can have on affective commitment toward the organization. The concept of work environment is divided into three dimensions. They are the job characteristics, the communication with the supervisor and the perceived organizational support. This research also wishes to understand if there exists a moderating effect of the generation on the relationship between these dimensions of the job environment and affective commitment. The generations of the Baby-boomers, X and Y are the one selected for the purposes of this study. The data were collected in two private and non-unionized companies. In total, 110 participants answered the questionnaire. Regression analysis were conducted to verify the distinct effect of each of the three dimensions of the work environment on the affective commitment and also to test the presence of a moderating effect of the generation in this relationship. The results indicate that the only dimensions of the work environment having a direct and significant effect on the affective organizational commitment are communication with the supervisor and perceived organizational support. Concerning the generation of the worker, it seems that this variable does not moderate the relationship between the dimensions of work environment and affective commitment. The theoretical and practical implications of this research are discussed as well as its limits and recommendations for future researches.

Syftet med denna uppsats var att fastställa om och hur arbetsuppgifternas komplexitetsgrad påverkar vad de anställda motiveras utav. Vidare undersöktes vilka preferenser de anställda med arbetsuppgifter av olika komplexitetsgrad hade gällande icke-monetära belöningar. Det studerades även till vilken grad cheferna var medvetna om deras anställdas preferenser. Utifrån det teoretiska perspektivet ska de anställda med komplexa arbetsuppgifter motiveras utav inre faktorer såsom beröm, utveckling och ökad självständighet. Anställda med icke-komplexa arbetsuppgifter ska då påverkas utav yttre faktorer som lön och spontana materiella belöningar. Studien genomfördes på två fallföretag med en population utav 60 anställda med icke-komplexa arbetsuppgifter samt 30 anställda med komplexa arbetsuppgifter med en svarsfrekvensen på 57%. Resultatet bekräftar att personer med komplexa arbetsuppgifter upplever inre motivation samt att personer med icke-komplexa arbetsuppgifter upplever yttre motivation. Det är snarare tillgången till en viss typ av motivation än själva arbetsuppgiftens komplexitetsgrad som avgör vad anställda motiveras av. / The purpose of this thesis was to determine whether and how the level of complexity within work task affects what employees are motivated by. Moreover, was the purpose to investigate what preferences the employees with different level of complexity in their work task had regarding non-monetary rewards. The degree to which the executives were aware of their employees preferences regarding non-monetary rewards was also examined. Based on theoretical perspectives should the employees with complex work tasks be motivated by intrinsic factors such as praise, growth and increased autonomy. The employees with non-complex work task should be affected by extrinsic factors such as salary and spontaneous material rewards. The study was carried out on two case companies with a population of 60 employees with non-complex work tasks and 30 employees with complex work tasks with a response rate of 57%. The results of this study confirm that people with complex work tasks experience intrinsic motivation whereas those with non-complex work tasks experience extrinsic motivation. The result concludes that it is the access to a certain kind of motivation rather than the complexity of work task which determines what the employee is motivated by.

Introduction Not all children seeking asylum without parents or other relatives are entitled to residence permits. In the last few years, more than one in four unaccompanied asylum-seeking refugee children have been forced to repatriate, either to their home country or to a transit country. Mostly the children refuse to leave the country voluntarily, and it becomes a forced repatriation. Five actors collaborate in the Swedish child forced repatriation process: social workers, staff at care homes, police officers, Swedish Migration Board officers and legal guardians. When a child is forced to repatriate, the Swedish workers involved must consider two different demands. The first demand requires dignified repatriation, which is incorporated from the European Union’s (EU’s) Return Directive into Swedish Aliens Act. The second demand requires that the repatriation process be conducted efficiently, which means that a higher number of repatriation cases must be processed. The fact that the same professionals have different and seemingly contradictory requirements places high demands on the involved collaborators. Two professionals have a legal responsibility for the children until the last minute before they leave Sweden: social workers and police officers. That makes them key actors in forced repatriation, as they carry most of the responsibility in the process. Further, they often work with children who are afraid what will happen when they return to their home country and often express their fear through powerful emotions. Being responsible and obliged to carry out the government’s decision, despite forcing children to leave a safe country, may evoke negative emotional and mental stress for the professionals involved in forced repatriation. Aim The overall aim of this study is to explore and analyse forced repatriation workers’ collaboration and perceived mental health, with special focus on social workers and police officers in the Swedish context. Materials and methods The study combines a qualitative and quantitative research design in order to shed light at both a deep and general level on forced repatriation. In qualitative substudy I, a qualitative case study methodology was used in one municipality in a middle-sized city in Sweden. The municipality had a contract regarding the reception of unaccompanied asylum-seeking refugee children iv with the Swedish Migration Board. The municipality in focus has a population of more than 100,000 inhabitants. The city in which the data were collected has developed a refugee reception system where unaccompanied asylumseeking refugee children are resettled and await a final decision regarding their permit applications. This situation made it possible to recruit participants who had worked with unaccompanied refugee children without a permit. Semi-structured interviews were conducted with a total of 20 social workers, staff at care homes, police officers, Swedish Migration Board officers and legal guardians. A thematic approach was used to analyse the data. In quantitative substudies II, III and IV, a national survey of social workers (n = 380) and police officers (n = 714), with and without experience of forced repatriation, was conducted. The questionnaires included sociodemographic characteristics, the Swedish Demand-Control Questionnaire, Interview Schedule for Social Interaction, Ways of Coping Questionnaire and the 12- item General Mental Health Questionnaire. Factor analysis, correlational analysis, and univariate and multivariable regression models were used to analyse the data. Results The qualitative results in substudy I showed low levels of collaboration among the actors (social workers, staff at care homes, police officers, Swedish Migration Board officers and legal guardians) and the use of different strategies to manage their work tasks. Some of them used a teamwork pattern, showing an understanding of the different roles in forced repatriation, and were willing to compromise for the sake of collaboration. Others tended to isolate themselves from interaction and acted on the basis of personal preference, and some tended to behave sensitively, withdraw and become passive observers rather than active partners in the forced repatriation. The quantitative results in substudy II showed that poorer mental health was associated with working with unaccompanied asylum-seeking refugee children among social workers but not among police officers. Psychological job demand was a significant predictor for mental health among social workers, while psychological job demand, decision latitude and marital status were predictors among police officers. Substudy III showed that both social workers and police officers reported relatively high access to social support. Furthermore, police officers working in forced repatriation with low levels of satisfaction with social interaction and close emotional support increased the odds of psychological disturbances. In substudy IV, social workers used more escape avoidance, distancing and positive-reappraisal coping, whereas police officers used more planful problem solving and self-controlling coping. Additionally, social workers with experience in forced repatriation used more planful problem solving than those without experience. Conclusions In order to create the most dignified forced repatriation, based on human dignity, for unaccompanied asylum-seeking refugee children and with healthy actors, a forced repatriation system needs: overall statutory national guidance, interagency collaboration, actors working within a teamworking pattern, forced repatriation workers with reasonable job demands and decision latitude, with a high level of social support and adaptive coping strategies. The point of departure for an interagency model is that it is impossible to change the circumstances of the asylum process, but it is possible to make the system more functional and better adapted to both the children’s needs and those of the professionals who are set to handle the children. A centre for unaccompanied asylum-seeking refugee children, consisting of all actors involved in the children’s asylum process sitting under the same roof, at the governmental level (Swedish Migration Board, the police authority) and municipality level (social services, board of legal guardians), can meet all requirements.

There is a revolutionary change in the world of work that impacts on the individual, work and society. The future of work suggests flexibility, boundary less communities and change in work, as we know it today. As the world of work changes from a worker intensive industrial society towards an automated information society, the retention of technological advantages e.g., human, intellect and knowledge capital is no longer assured. Employers struggle to retain their valuable high technology employees due to a general shortage of experienced candidates and aggressive recruitment tactics by others in the high technology arena. The purpose of this study is to investigate specific retention factors that induce organisational commitment and can thus increase the retention of high technology employees. High technology industries operate in volatile market and experience accelerating growth and rates of change. High technology employees are educated, have a strong preference for independence and hold a large portion of the organisation's intellectual capital. A core belief in human resources is to retain and develop employees to obtain a competitive advantage. In order to retain these valuable employees it has become necessary for organisations to transform from using an employee controlling to a more employee commitment driven strategy. To gain employees' commitment to the organisation and increase retention, the employer needs to identify which retention factors induce organisational commitment. Compensation, job characteristics, training and development opportunities, supervisor support, career opportunities and work/life policies were identified as the top six retention factors in the content analysis done on high technology literature. Organisational commitment has been defined as a mindset, which ties the individual to the organisation. Different forms and foci of organisational commitment are discussed with the approach developed by Meyer and Allen's three component model (1991). The consequences of organisational commitment benefit the organisation in terms of increased job performance, intention to stay, increase in attendance, loyalty, decrease in turnover, greater creativity, more co-operation (particularly across discipline specialities), more volunteerism and more time devoted to productive work on behalf of the organisation. This study focused on a 100% South African owned telecommunications company based in the Gauteng province. A questionnaire was developed and a population of 94 telecommunications professionals, technicians and associated professionals were selected to investigate the influence of various identified retention factors on organisational commitment. The statistical analysis of the data culminated in a regression analysis that measured the significance and the strength of the relationship between the identified retention factors and organisational commitment. The main conclusions were that compensation, job characteristics, supervisor support and work/life policies were significantly related to organisational commitment. On the other hand, in this study training, development and career opportunities were not related. High technology organisations are not just interested in the retention of employees but also creating a mutually beneficial interdependence with employees. The identified retention factors might serve as a means to demonstrate the organisation's support for, or commitment to, their employees and in turn cultivate a reciprocal attachment by employees. Employees' organisational commitment is related to their belief that the identified retention factors are motivated by the desire to retain good employees and to be fair in the treatment of employees. Future research needs are discussed. / Dissertation (MCom (Human Resources Management))--University of Pretoria, 2004. / Human Resource Management / unrestricted

Performance-based contracting (PBC) redefines the relationships between suppliers and buyers and differs from traditional contracting approaches with its reward/payment scheme, emphasis on the performance outcomes, increased supplier autonomy, and transfer of risk and responsibilities to suppliers. Given the 70% of life cycle costs of products/systems reside in sustainment, PBC has led to substantial improvements in availability, maintainability, reliability, and thus total cost of ownership of systems/products. Though PBC has changed the way of doing business and its presence has increased across multiple industry, private and public sectors, for profit and not-for-profit, its implications on various aspects of logistics and supply chain management have been understudied. It is important to explore and establish evidence regarding these implications through academic rigor. Therefore, this three-essay dissertation aims to give some insight regarding structural and behavioral implications of PBC using a multi-method approach. Specifically, it (1) explores the relationship between PBC and supply chain resilience (SCRES), (2) examines the supplier goal commitment (i.e., motivation) in PBC, (3) proposes a mathematical model to find optimal contract length, periodic contract price and investment that concurrently maximizing supplier profit and satisfying buyer requirements. This dissertation offers theoretical and managerial contributions as well.

Thesis (Ph.D. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2006.

Zum gesellschaftlich relevanten Thema des Arbeitsmarktes findet sich kaum arbeitspsychologische Empirie. Erste Hinweise auf ein die Gesundheit Erwerbstätiger gefährdendes Potenzial einer schlechten Arbeitsmarktlage geben Studien aus den Bereichen der Freiwilligkeit in der Erwerbsarbeit und der Arbeitsplatzunsicherheit. Alle diese Studien sind jedoch Befragungen mit dem methodenimmanenten Interpretationsproblem der gemeinsamen Methodenvarianz. Unter Ausschluss dieses Methodenproblems wird zunächst ein Beitrag zur Klärung der Bedeutung der Arbeitsmarktsituation für die psychische Gesundheit Erwerbstätiger geleistet. In einem zweiten Schritt werden empirisch bewährte Merkmale der Arbeitssituation in die Analysen einbezogen. Den theoretischen Rahmen der Arbeit bilden das Belastungs-Beanspruchungs-Konzept (BBK) und ein spezifiziertes Zwei-Ebenen-Modell. Sekundäranalytisch werden zweier branchenspezifische Gelegenheitsstichproben (N1 = 183; N2 = 314) und die repräsentative BIBB/IAB-Strukturerhebung von 1998/1999 (N3 = 34.343) ausgewertet. Es liegt ein ex-post-facto-Design vor. Das Merkmal der Arbeitsmarktsituation wird als Risiko langzeitarbeitslos zu werden operationalisiert und dokumentenanalytisch generiert. Diese Operationalisierung erweist sich als valide. Die anderen Merkmale werden mittels schriftlicher Befragungen erhoben. Die Datenauswertung erfolgt mit Methoden des ALM. Die globalen Zusammenhänge zwischen der Arbeitsmarktsituation und der psychischen Gesundheit Erwerbstätiger sind marginal. Bei Betrachtung der mit Hilfe des BBK gebildeten Subgruppen zeigen sich jedoch hypothesenkonform veränderte Zusammenhänge. Dieses Ergebnismuster kann im Sinne des sozialepidemiologischen Risikofaktorenmodells als Beleg für das Belastungspotenzial einer schlechten Arbeitsmarktsituation angesehen werden. Zentral für die Vorhersage der psychischen Gesundheit Erwerbstätiger sind jedoch die Merkmale der Arbeitssituation: Auch in Zeiten mit einer problematischen Arbeitsmarktsituation reicht es nicht aus, einfach nur Arbeit zu haben. Die konkrete Arbeitssituation bleibt zentral. / Within the field of occupational psychology there is very little empirical research on the socially highly relevant topic of the labor market. Studies on voluntariness within gainful occupation and on job insecurity have provided initial evidence that a poor labor market situation poses a potential risk to employees’ health. However, all of these studies can be criticized for having the method-immanent interpretation problem of shared method variance. Excluding this methodological problem, the present study, first, contributes to clarifying the role of the labor market situation for employees’ mental health. In a second step, empirically established characteristics of the personal job situation are included in the analyses. The theoretical framework for this research is the stress-strain concept (SSC) and a more specific two-level model. Secondary analyses are conducted with two sectoral convenience samples (N1 = 183; N2 = 314) and the representative BIBB/IAB data set of 1998/1999 (N3 = 34.343). An ex-post-facto design is used. The characteristic of the labor market situation was operationalized as the risk for long-term unemployment, which was generated through document analyses. This operationalization proves to be valid. Other characteristics were assessed with questionnaires. Data analyses were conducted with methods of the GLM. The overall relations between the labor market situation and mental health are marginal. However, when studying subgroups that were formed utilizing the SSC the observed relations vary as hypothesized. These findings can be interpreted within the social-epidemiological risk-factor model as a demonstration of the stress potential of poor labor market conditions. Nevertheless, the central predictors of employees’ mental health are characteristics of the personal job situation: Even in times of a problematic labor market situation just being employed it is not sufficient to ensure good mental health. The person’s specific job situation remains central.

The information technology industry is considered to be one of the most demanding industries, with significant social, physical and psychological consequences for the wellbeing of the information technology professional. Work wellness and general psychological well-being plays an important role in the well-being of the information technology professional. The measurement of work-related wellness requires valid, reliable and culturally fair measuring instruments. However research on work wellness and occupational well-being in South Africa is lacking, especially in the information technology context. A lack of norms for work-related wellness in South Africa makes the identification of work-related wellness in the information technology industry difficult. Consequently, investigating the reliability, validity, equivalence and bias of work-related well-being measuring instruments would result in the standardisation of work wellness (consisting of burnout and engagement) and occupational well-being, suitable for use in the multicultural information technology industry setting. Moreover, the operationalisation of work wellness, as well as an inclusive model regarding the work-related wellness of information technology professionals that includes work wellness and occupational wellbeing are lacking in the South African literature. The objectives of this research were to standardise the measurement of work wellness for information technology professionals in South Africa, to develop and test a model of occupational well-being for information technology professionals in South Africa, to develop and test a comprehensive model of work-related wellness for information technology professionals in South Africa (consisting of work wellness and occupational well-being), and to test for moderating effects of affectivity in the experience of mark related well-being of information technology professionals in South Africa. The research consists of three separate articles, each consisting of a brief literature overview and an empirical study. A cross-sectional survey design with a snowball sample (n = 214) of information technology professionals in South Africa was used. Adapted versions of the Maslach Burnout Inventory - General Survey (MBI-GS) and Gtrecht Work Engagement Scale (UWES), as well as the Satisfaction with Life Scale (SWLS), Affectometer 2 (AFM-2), Life Orientation Test - Revised (LOT-R), Organisational Commitment Questionnaire (OC-Q), Information Technology Job Characteristics Inventory (ITJCI), as well as the Health scale of the Organisational Screening Evaluation Tool (ASSET) and a biographical questionnaire were used. Descriptive statistics, analysis of variance, correlations, exploratory factor analysis and structural equation modeling were used. Exploratory factor analysis confirmed a two-factor model for the MBI-GS consisting of a combined Burnout factor and Professional Efficacy, while a one-factor model was found for the UWES, namely Engagement, with acceptable internal consistencies. Exploratory second-order factor analysis confirmed a two-factor, culturally fair model of work wellness for information technology professionals in South Africa, consisting of burnout and work engagement. Item bias analysis revealed no evidence of bias for the MBI-GS, while uniform bias was found for two items (Items 7 and 12) of the UWES. Construct equivalence in terms of work wellness was obtained for the different language groups in the sample. The results confirmed a four-factor model of occupational well-being for information technology professionals in South Africa, namely negative and positive work wellness, organisational commitment and general psychological well-being. The model of occupational well-being was found to be equivalent across language groups, except for general psychological well-being, which seemed to differ for the non-mother-tongue English language speakers. In terms of work-related wellness, a model consisting of work wellness and occupational well-being was constructed and uccessfully tested. Structural equation analysis confirmed main effects for negative affectivity in terms of burnout and engagement, while main effects were confirmed for burnout, ill-health and engagement in terms of positive affectivity. Interaction effects for affectivity were not confirmed in the model of work-related wellness of information technology professionals in South Africa. Recommendations for the organisation and future research were made / Thesis (Ph.D. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2006.

The information technology industry is considered to be one of the most demanding industries, with significant social, physical and psychological consequences for the wellbeing of the information technology professional. Work wellness and general psychological well-being plays an important role in the well-being of the information technology professional. The measurement of work-related wellness requires valid, reliable and culturally fair measuring instruments. However research on work wellness and occupational well-being in South Africa is lacking, especially in the information technology context. A lack of norms for work-related wellness in South Africa makes the identification of work-related wellness in the information technology industry difficult. Consequently, investigating the reliability, validity, equivalence and bias of work-related well-being measuring instruments would result in the standardisation of work wellness (consisting of burnout and engagement) and occupational well-being, suitable for use in the multicultural information technology industry setting. Moreover, the operationalisation of work wellness, as well as an inclusive model regarding the work-related wellness of information technology professionals that includes work wellness and occupational wellbeing are lacking in the South African literature. The objectives of this research were to standardise the measurement of work wellness for information technology professionals in South Africa, to develop and test a model of occupational well-being for information technology professionals in South Africa, to develop and test a comprehensive model of work-related wellness for information technology professionals in South Africa (consisting of work wellness and occupational well-being), and to test for moderating effects of affectivity in the experience of mark related well-being of information technology professionals in South Africa. The research consists of three separate articles, each consisting of a brief literature overview and an empirical study. A cross-sectional survey design with a snowball sample (n = 214) of information technology professionals in South Africa was used. Adapted versions of the Maslach Burnout Inventory - General Survey (MBI-GS) and Gtrecht Work Engagement Scale (UWES), as well as the Satisfaction with Life Scale (SWLS), Affectometer 2 (AFM-2), Life Orientation Test - Revised (LOT-R), Organisational Commitment Questionnaire (OC-Q), Information Technology Job Characteristics Inventory (ITJCI), as well as the Health scale of the Organisational Screening Evaluation Tool (ASSET) and a biographical questionnaire were used. Descriptive statistics, analysis of variance, correlations, exploratory factor analysis and structural equation modeling were used. Exploratory factor analysis confirmed a two-factor model for the MBI-GS consisting of a combined Burnout factor and Professional Efficacy, while a one-factor model was found for the UWES, namely Engagement, with acceptable internal consistencies. Exploratory second-order factor analysis confirmed a two-factor, culturally fair model of work wellness for information technology professionals in South Africa, consisting of burnout and work engagement. Item bias analysis revealed no evidence of bias for the MBI-GS, while uniform bias was found for two items (Items 7 and 12) of the UWES. Construct equivalence in terms of work wellness was obtained for the different language groups in the sample. The results confirmed a four-factor model of occupational well-being for information technology professionals in South Africa, namely negative and positive work wellness, organisational commitment and general psychological well-being. The model of occupational well-being was found to be equivalent across language groups, except for general psychological well-being, which seemed to differ for the non-mother-tongue English language speakers. In terms of work-related wellness, a model consisting of work wellness and occupational well-being was constructed and uccessfully tested. Structural equation analysis confirmed main effects for negative affectivity in terms of burnout and engagement, while main effects were confirmed for burnout, ill-health and engagement in terms of positive affectivity. Interaction effects for affectivity were not confirmed in the model of work-related wellness of information technology professionals in South Africa. Recommendations for the organisation and future research were made / Thesis (Ph.D. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2006.