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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

KONCEPT FÖR OPTIMERAD PROCESSKONTROLL PÅ BOSCH REXROTH I MELLANSEL / CONCEPT FOR OPTIMIZED PROCESS CONTROL AT BOSCH REXROTH IN MELLANSEL

Norozi, Mustafa January 2020 (has links)
Bosch Rexroth i Mellansel arbetar med att utveckla, förbättra och tillverka Hägglunds hydraulmotorer och hydrauliska drivsystem. Detta drivsystem består av en hydraulmotor och en drivenhet som styr motorn. En viktig komponent i motorn är plansliden. Den har i uppgift att fördela hydrauloljan till kolvarna med så lite läckage som möjligt.  Syftet med detta projekt är att optimera mätflödet i mätrummet och flytta viktiga mätningar direkt in i flödet. För att operatören inte längre ska behöva skicka komponenterna till mätrummet utan att hen själv ska kunna mäta komponenten direkt efter tillverkning och eventuellt göra nödvändiga ändringar. Det kommer leda till att mätrummet endast används som internrevision.  En begräsning i arbetet har varit att fokusera på en komponent. Alltså Ca-Planslid. Där ”Ca” står för motorstorleken och ”Planslid” är komponentens namn. En testutrustning ska presenteras för denna komponent. Därifrån kan man tillämpa samma process på de övriga komponenterna.  Ett kapabilitetstest har utförts på de viktigaste måtten för den/de tillverkade produkten/erna att kunna se hur ofta dessa mått inte uppfyller kraven. Man titta alltså över en längre period och ser hur ofta måtten ligger inom toleranserna och om det verkligen uppfyller alla krav. Alla mätprotokoll som data har hämtats ifrån kommer från 2018 och början på 2019. Resultatet har sammanställts och redovisas i olika diagram.  Lösningen presenterades med olika alternativ men två av dem rekommenderas. Alternativ 1: att ändra toleranserna för plansliden eftersom kapabilitetstesterna visar att det finns komponenter som inte uppfyller kraven men att de ändå skickas till monteringen. Alternativ 2: är att köpa mätmaskinen ”Manual CMM, Crysta-plus M 544”. Det kommer leda till att operatören själv kan enkelt mäta alla nödvändiga mått och endast ta hjälp av mätrummet vid osäkerhet. / Bosch Rexroth in Mellansel is working on developing, improving and manufacturing Hägglund's hydraulic motors and hydraulic drive systems. This drive system consists of a hydraulic motor and a drive unit that controls the motor. An important component of the engine is the distributor. It has the task of distributing the hydraulic oil with as little leakage as possible.  The purpose of this project is to optimize the measurement flow in the measurement room and move important measurements directly into the production flow. This means that the operator no longer must send the components to the measuring room without being able to perform measurements directly after the manufacturing process and make the necessary changes. This will result in the measurement room being used only for internal auditing. One limitation in the work has been to focus on one component. Thus, Ca-distributer and a test equipment should be presented for this component. From there, the same process can be applied to the other components.  A capability test has been performed on the most important measures to see how often these dimensions do not meet the requirements. To do this it is investigated over a longer time period, how often the dimensions are (or are not) within the tolerances, and if they really meet all the requirements. All measurement protocols from which data have been retrieved are from 2018 and the beginning of 2019. The results are compiled and reported in different charts.  A solution with five different alternatives is presented, and two of them are recommended. Alternative 1: to change the tolerances for the plane slide because the capacity tests show that there are components that do not meet the requirements but still send to the assembly. Alternative 2: is to buy the measuring machine "Manual CMM, Crysta-plus M 544". This will allow the operator to easily perform all the necessary dimensions and only use the measurement room in case of insecurity.
2

Framtidens distributionslogistik : - Effekter av en ökad centralisering hos ABB i Västerås / The future distribution logistics : Effects of an increased centralization at ABB in Västerås

Berzelius, Rickard, Borggren, Karin January 2009 (has links)
<p><strong>Executive Summary</strong></p><p>This final thesis has examined the effects of an increased centralization and better coord­in­ation of the distribution logistics at ABB in Västerås. The company is today strongly decent­ralized and there is a minimum of collaboration between the 20 business units. This is why the questions were raised; how could the business units coordinate outbound logistic activities and what effects would that provide. The obj­ect­ive of this final thesis is to provide basic data for a future decision-making which desc­r­ibe these effects.</p><p>The report has mapped out the factors that are important to ABB in an evaluation of their logistic activities and how the outbound logistics work today. The four factors are cost efficiency, delivery service, environmental impact and logistics capability. It was noticed that the degree of collaboration was very low and the business units send their goods in three main directions: Gothenburg, Arlanda and Europe (except for deliveries within the Nordic countries). Today it is only the goods towards Arlanda which are joint­ly transported. In the other directions there are only a few business units who collaborate.</p><p>Beside the primal task to negotiate general transport­ation agreements, the central logistic function (GFSM) at ABB has only a supporting roll in the work concerning logistics. The reason is not just that the business units have the real mandate over the logistics but also that the logistic focus in general is low. Furthermore is it hard for the freight managers (FM) at each business unit to change and improve the logistics, because they have other tasks to manage but also since their logistics skills in many cases are poor. The demands on the freight man­agers are also not expressed clearly enough and therefore they don’t know what is expected of them in their rolls as freight managers.</p><p>Three development directions were identified and expressed as scenarios, see table 1. <em>Scenario 1</em> represents an increased focus on the logistics and more distinct rolls for the GFSM and the FMs. <em>Scenario 2</em> addresses an increased coordination of the physical flow of goods (exemplified as a consolidation of all truck transportations toward Gothenburg) where the freight managers are in charge of this coordination. <em>Scen­ario 3</em> is a combi­nation of the first and second scenario and represents a centralization of the outbound logistics (exemplified as train with containers to Gothenburg).</p><p>The conclusion was that:</p><p>-   <em>Scenario 1</em> entails an increased transparency, communication and central management with positive effects on costs, delivery service and on the environment in the long run. The scenario becomes a prerequisite for the execution of the two others. Therefore is it the first step for ABB if they wish to increase their coordination of physical goods or centralize their logistics operations.</p><p>-   <em>Scenario 2</em> envolves cost savings by a good 50 % because the collecting of the goods takes place at each business unit (unchanged amount of handling). These changes are something to attain since it, in addition to the cost savings, can imply an improved delivery service and doesn’t increase the emissions of CO<sub>2</sub> compared with today!</p><p>-   <em>Scenario 3</em> results in a cost impairment since the cost reductions are too small for the distance Västerås-Gothenburg and are eliminated by the increased costs for handling of goods, warehousing and internal transportation. Nevertheless is train transportation within Sw­eden preferable out of an environmental perspective. All aspects considered, this scen­ario must consolidate more flows of goods and secure already existing knowledge before it becomes interesting to realize.</p>
3

Framtidens distributionslogistik : - Effekter av en ökad centralisering hos ABB i Västerås / The future distribution logistics : Effects of an increased centralization at ABB in Västerås

Berzelius, Rickard, Borggren, Karin January 2009 (has links)
Executive Summary This final thesis has examined the effects of an increased centralization and better coord­in­ation of the distribution logistics at ABB in Västerås. The company is today strongly decent­ralized and there is a minimum of collaboration between the 20 business units. This is why the questions were raised; how could the business units coordinate outbound logistic activities and what effects would that provide. The obj­ect­ive of this final thesis is to provide basic data for a future decision-making which desc­r­ibe these effects. The report has mapped out the factors that are important to ABB in an evaluation of their logistic activities and how the outbound logistics work today. The four factors are cost efficiency, delivery service, environmental impact and logistics capability. It was noticed that the degree of collaboration was very low and the business units send their goods in three main directions: Gothenburg, Arlanda and Europe (except for deliveries within the Nordic countries). Today it is only the goods towards Arlanda which are joint­ly transported. In the other directions there are only a few business units who collaborate. Beside the primal task to negotiate general transport­ation agreements, the central logistic function (GFSM) at ABB has only a supporting roll in the work concerning logistics. The reason is not just that the business units have the real mandate over the logistics but also that the logistic focus in general is low. Furthermore is it hard for the freight managers (FM) at each business unit to change and improve the logistics, because they have other tasks to manage but also since their logistics skills in many cases are poor. The demands on the freight man­agers are also not expressed clearly enough and therefore they don’t know what is expected of them in their rolls as freight managers. Three development directions were identified and expressed as scenarios, see table 1. Scenario 1 represents an increased focus on the logistics and more distinct rolls for the GFSM and the FMs. Scenario 2 addresses an increased coordination of the physical flow of goods (exemplified as a consolidation of all truck transportations toward Gothenburg) where the freight managers are in charge of this coordination. Scen­ario 3 is a combi­nation of the first and second scenario and represents a centralization of the outbound logistics (exemplified as train with containers to Gothenburg). The conclusion was that: -   Scenario 1 entails an increased transparency, communication and central management with positive effects on costs, delivery service and on the environment in the long run. The scenario becomes a prerequisite for the execution of the two others. Therefore is it the first step for ABB if they wish to increase their coordination of physical goods or centralize their logistics operations. -   Scenario 2 envolves cost savings by a good 50 % because the collecting of the goods takes place at each business unit (unchanged amount of handling). These changes are something to attain since it, in addition to the cost savings, can imply an improved delivery service and doesn’t increase the emissions of CO2 compared with today! -   Scenario 3 results in a cost impairment since the cost reductions are too small for the distance Västerås-Gothenburg and are eliminated by the increased costs for handling of goods, warehousing and internal transportation. Nevertheless is train transportation within Sw­eden preferable out of an environmental perspective. All aspects considered, this scen­ario must consolidate more flows of goods and secure already existing knowledge before it becomes interesting to realize.
4

Underlying motives affecting an original equipment manufacturer’s make-or-buy decisions in the reverse-flow of electric vehicle batteries

Hjerm, Oscar, Drangel, Felix January 2021 (has links)
Background: Electric vehicles have been getting increasing attention due to their possibility to deliver multiple environmental, social, and health benefits. This has started a technological shift from the traditional combustion engine towards electric vehicle batteries. Because the inherited value in reverse- flow batteries is high, aftermarket activities such as remanufacturing, repurposing, and recycling become increasingly important to take part in value-added margins. However, these activities battery manufacturing have not historically been a core business of the automotive industry. In times of technological change, firms need to evaluate how the organization can integrate, build and reconfigure both internal and external competencies to respond to the dynamic environment. The dynamic environment puts pressure on operational and dynamic capabilities for original equipment manufacturers to reorganize to be a competitive force in the evolving industry. Purpose: Make-or-buy decisions have in extant literature been investigated thoroughly. However, in the context of the aftermarket of electric vehicle batteries, underlying motives affecting original equipment manufacturers’ make-or-buy decisions has not. The purpose of this work is to explore how underlying motives are affecting the original equipment manufacturer’s make-or-buy decisions in the reverse-flow value chains of electric vehicle batteries. This thesis helps explain the varying integration alternatives that firms confront when facing external pressure, and limitations within the firms’ own capabilities. Method: A qualitative embedded single case study was conducted in the context of the Swedish vehicle manufacturer Volvo Group. The case was analyzed using an abductive approach. The three aftermarket activities remanufacturing, repurposing and recycling were investigated to find out how underlying motives affect the make-or-buy decisions. This was done by adopting a paradox view looking at external factors, through an institutional lens, and internal factors, using dynamic capability theory. Underlying motives were identified by conducting dialogue-based informal interviews, semi-structured interviews, observations, and using corporate documents which were triangulated to improve the accuracy of the findings. The underlying motives were identified by coding first- and second-order motivations and thereafter connecting these with identified make-or-buy decisions. Results: The six second-order motivations: learning, business potential, compliance, cooperation simplicity, industry competitiveness, and ambiguity were identified to affect make-or-buy decisions. These underlying motives are related to the identified decisions: make, buy, collaborate, and limbo. Besides traditional responses to make-or-buy decisions, limbo was also an identified choice, defined in this thesis as a state of not doing anything while waiting for ambiguity to be reduced. This make-or-buy choice was not anticipated and is considered to be an anomaly from the findings. Conclusions: The identified underlying motives come from both internal and external factors, which shows that the firm must use a system perspective when conducting make-or-buy decisions. Furthermore, the capabilities of the firm are crucial whether the firm has the potential of integrating the operation or collaborating. However, in an environment highly influenced by ambiguity, as the present state of the electromobility industry is, the firm may end up not committing to making, buying nor collaborating at all. Instead, they end up in a state of limbo where they organize to have flexibility in the decision by not committing to any of them. The strength in the firm’s dynamic capabilities to handle the ambiguity is proposed to determine how long the firm is stuck in limbo. Based on this, a new proposed framework for how capabilities influence the make-or-buy decision is introduced. / Bakgrund: Elfordon har fått ökad uppmärksamhet på grund av deras möjlighet att bidra med flertalet miljömässiga, sociala och hälsoassocierade fördelar. Det har lett till ett accelererande teknologiskt skifte från traditionella förbränningsmotorerna till elfordonsbatterier. Eftersom det kvarvarande värdet i batterier på eftermarknaden är hög blir eftermarknadsaktiviteter såsom fabriksrenovering, återanvändning i andra applikationer och återvinning mer och mer viktiga för att ta del av marginaler från värdeskapande i värdekedjan. Dock har dessa eftermarknadsaktiviteter, i kontexten av batterier, inte historiskt sett varit en kärnverksamhet inom fordonsindustrin. Under perioder av teknologisk förändring behöver företag bedöma hur organisationen kan integrera, bygga vidare och ställa om interna och externa kompetenser för att anpassa sig till den dynamiska omgivningen. Det här sätter press på operationella och dynamiska förmågor eftersom slutproduktsleverantörer tvingas omorganisera sin verksamhet för att bli konkurrenskraftiga i den utvecklande industrin. Syfte: Beslut gällande att göra själv, eller att köpa (make-or-buy) har i tidigare forskning utforskats grundligt. Men i kontexten av eftermarknaden av elfordonsbatteriers underliggande motiv som avgör slutproduktsleverantörers make-or-buy beslut är den bristfällig. Syftet med arbetet är att utforska hur dessa motiv påverkar slutproduktsleverantörers make-or-buy-beslut i tillbakaflöden av elfordonsbatterier. Det här arbetet bidrar med en ökad förklaring på hur företag hanterar de åtskilliga integrationsalternativ som finns tillgängliga när de påverkas av externa faktorer, men också är begränsade av egna förmågor. Metod: En kvalitativ inbäddad (embedded) enfallsstudie har utförts i kontexten av den svenska fordonstillverkaren Volvo Group. Fallstudien analyserades genom att använda ett abduktivt tillvägagångssätt. De tre eftermarknadsaktiviteterna fabriksrenovering, återanvändning i andra applikationer och återvinning undersöks för att identifiera hur underliggande motiv påverka make-or-buy besluten. Det här utfördes genom att använda ett paradoxalt synsätt och genom att undersöka både externa faktorer, genom en institutionell lens, och interna faktorer, genom att använda dynamisk kapabilitetsteori. Underliggande motiv blev identifierade genom att använda dialogbaserade informella intervjuer, semistrukturella intervjuer, observationer och företagsdokument där datakällorna triangulerades för att öka träffsäkerheten i resultaten. De underliggande motiven blev identifierade genom att koda första- och andra-ordningens motiv och därefter sattes dessa samman med de identifierade make-or-buy besluten. Resultat: De sex andra-ordningens motiv: inlärning, affärspotential, samtycke, enkelhet i samarbete marknadskonkurrens och osäkerhet blev identifierade faktorer som påverkar make-or-buy beslut. Dessa underliggande motiv kopplades ihop med de identifierade besluten: göra, köpa, samarbeta och limbo. Förutom de traditionella make-or-buy besluten identifierades även limbo som ett alternativ, där limbo i det här arbetet definierades som ett avvaktande tillstånd när man väntar på att osäkerhet ska minska. Det här make-or-buy beslutet var inte förväntat i resultatet och anses i det här arbetet vara en anomali. Slutsats: De identifierade underliggande motiven kom både från interna och externa faktorer vilket visar att ett företag måste använda ett systemperspektiv när de tar make-or-buy beslut. Därutöver är ett företagets förmågor avgörande huruvida de har en potential i att integrera operationen alternativt samarbeta. I en miljö som är starkt influerat av osäkerhet, vilket är faktumet i elektromobilitetsindustrin, kan dock företaget ta ett val att varken köpa, göra eller samarbeta i operationen. Istället kan de välja ett stadie av limbo där de organiserar sig för att ha en flexibilitet i beslutet genom att inte binda upp sig på ett alternativ över huvud taget. Styrkan i ett företags dynamiska förmågor att hantera osäkerhet föreslås i arbetet bestämma hur lång tid företaget är fast i limbo. Baserat på detta föreslås ett nytt ramverk som förklarar hur företagets förmågor influerar make-or-buy beslut.
5

Target Costing i Large Cap : -

Akhbari, Mohammad Reza, Wennberg, Eric January 2012 (has links)
Master Thesis G3 in Business Administration, Business School at Linnaeus University, Management Control, 4FE90E, Spring 2012 Authors: Mohammad Akhbari och Eric Wennberg Tutor: Jan Alpenberg Title: Target Costing in Large Cap Background and problem formulation: Since the 1980s, the product of the company has become increasingly important, because of increased competition and rapid technological development. To succeed in the Product development, “Target Costing” can be used as an important financial tool to calculate costs based on an established price and profit margin. Research shows that the method widely has been applied in Japan, but studies of the method’s prevalence in Sweden, however, are quite limited. Objectives: The purpose of this paper is to describe and analyze the Swedish companies applying “Target Costing” in their product development process. Furthermore, the study aims to analyze respondents’ dysfunctional, performance related, successfulness and dynamic experiences of the method. Finally, the intention is to interpret the correlation between the use and experiences of the method in relation to the corporate influential factors. The essay is limited to the companies listed on the “Large Cap” on the Stockholm Stock Exchange and engaged in activities related to product development. Theory: We have studied a variety of literature and articles that treat the Target Costing in its entirety within the product development processes. In our theoretical references one can find Ansari et al, Cooper, Robinson and several other researcher describing the implementation and performance factors of Target Costing. Method: The study is based on a quantitative survey carried out to 40 companies. The empirical data have been analyzed by theoretical studies and research in this area. Study findings and conclusions are finally discussed based on the thesis of reference. Conclusion: Target Costing is used by 22 of 32 companies on Large Cap, which amounts to 69 percent. The use is influenced by the factors; industrial type, sales orientation, profit margin, revenue and staff numbers. Correlations have also been established between their experiences and the factors mentioned above, where the sales approach excels. / Examensarbete G3 i företagsekonomi, Ekonomihögskolan vid Linnéuniversitet, ekonomistyrning, 4FE90E, VT 2012 Författare: Mohammad Akhbari och Eric Wennberg Handledare: Jan Alpenberg Titel: Target Costing i Large Cap Bakgrund: Sedan 1980-talet har produktutveckling i företag blivit allt viktigare på grund av ökad internationell konkurrens samt en snabbare teknisk utveckling. För att lyckas i produktionsutvecklingen framställs ”Target Costing” som ett viktigt ekonomistyrningsmedel för att kalkylera kostnader utifrån ett fastslaget pris och vinstmarginal. Forskning visar på att metoden i stor utsträckning tillämpas i Japan, där studier kring metodens förekomst i Sverige däremot är tämligen begränsat. Syfte: Syftet med denna uppsats är att beskriva och analysera tillämpning av ”Target Costing” i produktutvecklingsprocess hos svenska börsbolag. Vidare syftar studien till att analysera respondenternas dysfunktionella, prestationsmässiga, framgångsmässiga och dynamiska erfarenheter kring metoden. Slutligen är avsikten att tolka samband mellan företagens användning och erfarenheter kring metoden gentemot företagens påverkande faktorer. Uppsatsen är begränsad till att omfatta börsbolag noterade vid ”Large Cap” på stockholmsbörsen och som bedriver verksamhet som innefattar produktutveckling. Referensram: Vi har studerat en mängd litteratur och artiklar som behandlar “Target Costing” i sin helhet inom produktutvecklingsprocessen. I våra teoretiska referenser återfinns bland annat Ansari et al, Cooper, Robinson, och flera andra forskare som beskriver implementering och prestationsfaktorer av ”Target Costing”. Metod: Studien baseras på en kvantitativ enkätundersökning som genomförts på 40 företag. Det empiriska materialet har analyserats efter teoretiska studier samt tidigare forskning på området. Studiens resultat och slutsatser har avslutningsvis diskuterats utifrån uppsatsens referensram. Slutsatser: Förekomst av ”Target Costing” i bolag på ”Large Cap”, uppgår till 69 procent. Användningen påverkas av följande faktorer: industrityp, försäljningsinriktning, vinstmarginal, omsättning och antalet anställda. Samband har även påvisats mellan företagens erfarenheter och ovanstående faktorer, där försäljningsinriktning utmärker sig.
6

PRODUCT MANAGEMENT SYSTEM : A BRIDGE BETWEEN THE CUSTOMER ANDCOMPANY’S BUSINESS MODEL AND STRATEGY FORNICHE COMPANIES IN OLIGOPOLY MARKETS / PRODUKTHANTERINGSSYSTEM : EN BRO MELLAN KUNDEN OCH FÖRETAGETSAFFÄRSMODELL OCH STRATEGI FÖR NISCHFÖRETAG I OLIGOPOLMARKNADER

Berggren, Christina January 2021 (has links)
For smaller niche companies in an oligopoly market to survive and grow, they need to focus on either having unique products and/or unique, more efficient internal processes compared to their larger competitors. One possible success factor for these smaller companies is to exploit the business potential found in an increasingly digitalized world. To fully utilize this potential, it is necessary for companies to ensure that their business models and strategies include performing a digital transformation as one of their key focus areas. This study focuses on the benefits that a company can derive from creating a digitalized back-end product management system that is integrated with a front-end, online user interface. The two research questions answered in this study are related to the interrelationship between business model and strategy and the creation of a digitalized product management system. In order to answer these questions, two case studies of three smaller, niche companies operating on the Swedish oligopoly markets of telecommunication and power distribution were performed. Interviews were held with representatives from these companies and the results of the interviews were coded by utilizing a Research Framework created for this study. The Research Framework was created based on the performed literature review including the dynamic capabilities concept that encompasses a company’s ability to sense, seize and transform itself to create a successful business model. The results of the case studies showed the benefits of digitalization in designing and utilizing a product management system that is integrated with a front-end user interface. Such an integrated platform should support in achieving increased customer satisfaction, as customers increasingly expect their suppliers to have a platform that enables them to online make their product choices, administrate their own accounts and retrieve historical data. This is part of a societal trend that smaller niche companies can utilize in their business model and strategy to in an agile manner meet the competition from their larger competitors. Besides increasing customer satisfaction, a well designed, digitalized product management system integrated with an online user interface makes it possible to decrease the need for manual administrative processes. This results in an increase in efficiency and reduced costs within a company or gives the employees the opportunity to focus on more value added activities. In this manner, the product management system has shown to be an important bridge between customers, product offerings, internal business management processes and a company’s business model and strategy. / För att mindre nischföretag på en oligopolmarknad ska kunna överleva och växa måste de fokusera på att ha unika produkter och/eller unika, effektivare interna processer jämfört med sina större konkurrenter. En möjlig framgångsfaktor för dessa mindre företag är att dra fördel av den affärspotential som finns i en alltmer digitaliserad värld. För att fullt ut kunna utnyttja denna potential är det nödvändigt för företag att se till att deras affärsmodell och strategi inkluderar att genomföra en digital omvandling som ett av dess viktigaste fokusområden. Denna studie fokuserar på de fördelar som ett företag kan få av att skapa ett digitaliserat produkthanteringssystem som är integrerat med ett online kundanvändargränssnitt. De två forskningsfrågorna som besvaras i denna studie är relaterade till sambandet mellan affärsmodell och strategi och skapandet av ett digitaliserat produkthanteringssystem. För att svara på dessa frågor utfördes två fallstudier av tre mindre nischföretag som verkar på de svenska oligopolmarknaderna för telekommunikation och kraftdistribution. Intervjuer hölls med representanter från dessa företag och resultaten av intervjuerna kodades genom att använda ett ramverk som skapats för denna studie. Ramverket skapades baserat på den utförda litteraturstudien, inklusive konceptet om dynamisk kapabilitet som omfattar ett företags förmåga att känna, agera och förändra för att skapa en framgångsrik affärsmodell. Resultaten från fallstudierna visade värdet av en digitalisering i utformningen och användningen av ett produkthanteringssystem som är integrerat med ett online kundanvändargränssnitt. Dessa fördelar inkluderar ökad kundnöjdhet, eftersom kunder i allt högre grad förväntar sig att deras leverantörer har produkthanteringssystem som gör det möjligt för dem att online göra sina produktval och administrera sina egna konton. Detta är en del av en samhällelig trend som mindre nischföretag kan använda i sin affärsmodell och strategi för att på ett agilt sätt möta konkurrensen från sina större konkurrenter. Förutom ökad kundnöjdhet gör ett väl utformat och digitaliserat produkthanteringssystem integrerat med ett online kundanvändargränssnitt det möjligt att minska behovet av manuella administrativa processer. Detta resulterar i en effektivitetsökning och minskade kostnader i ett företag och ger medarbetarna möjlighet att fokusera på arbetsuppgifter som ger mervärde. På detta sätt har produkthanteringssystemet visat sig vara en viktig bro mellan kunder, produktutbud, interna affärshanteringsprocesser och företagets affärsmodell och strategi.

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