This thesis focuses on the use of interpreters in Swedish healthcare. The overall aim was to explore how individuals, healthcare professionals and family members experience and perceive the use of interpreters in healthcare. The study design was explorative and descriptive. The thesis included Serbo-Croatian(Bosnian/Croatian/Serbian)speaking individuals(n=17), healthcare professionals(n=24), official documents(n=60)and family members(n=10)of individuals using interpreters in healthcare. Individual interviews, written descriptions, review of official documents in the form of incident reports from a single case study and focus group interviews were used to collect data. Data were analyzed using phenomenography, qualitative content analysis and qualitative data analysis of focus group interviews. The overall finding from all perspectives was the wish to have a qualified interpreter whose role was as a communication aid but also as a practical and informative guide in healthcare. The perception of a qualified interpreter was someone highly skilled in medical terminology, Swedish and individuals’ native language with ability to adapt to different dialects, wearing non-provocative and neutral clothes, of the same gender, with a professional attitude and preferably in personal contact through face-to-face interaction. Besides being a communication aid, the interpreter was perceived as having an important role in helping individuals to find the right way to and within the healthcare system because foreign-born individuals were unable to understand information in healthcare. Another aspect was to have a well-developed organization with good cooperation between the parties involved in the interpretation situation, such as patients, interpreter, interpreter agency, family members and healthcare professionals to offer a good interpretation situation. In conclusion, the use of an interpreter was determined by individual and healthcare situational factors. Individualized holistic healthcare can be achieved by offering and using high-quality interpreters and cooperation within a well-developed interpreter organization.   Keywords: communication, healthcare service, patient-safe quality care, qualitative data collection, qualitative data analysis, users’ perceptions/experiences, utilization of interpreters.

AbstractTitle: Swedish social media services (A study about Swedish social media services birth andhow they benefit from the Swedish climate)Number of pages: 38Author: Robin SchwabeggerTutor: Else NygrenCourse: Media and Communication Science CPeriod: Fall 2009University: Division of Informatics and Media, Uppsala University.Purpose/Aim: To see if the Swedish advantage or interest in developing new social mediaservices and networks has anything to do with our society. With society I mean our culture,attitudes and history. Do people, especially young people, have a more positive attitudetowards the Internet and has the fact that we, as a country, were among the first to use theInternet anything to do with it.Material/Method: Data collected from books, newspapers and articles from several sites onthe internet. I’ll use the information I’ve gathered to try to find an answer to my givenproblems for the paper. To mark off my problem and information gathering I’ve decided touse three research questions which my work will circle around.Main Result: You can clearly tell that Sweden has a great climate for social media services tobe created. Sweden, as a country, had access to computers and internet in a very early stageand took great advantage of that. Their culture encourages creativity which is important andpeople in Sweden aren’t afraid to run into problems. Teenagers start uses internet in a veryearly age and they have a higher percent of daily usage then other countries.Keyword: File-sharing, Social media, Sweden, Skype, Spotify, Voddler, The Pirate Bay,Communication, Internet, Culture, Users, Consumers, Developers, Hofstede, Hartley

Information technology and political motives, e.g. e-governance, freedom of information legislation, has recent years lead to an increasing emphasis on users and access to records, but little research based knowledge about those issues exist so far. The main focus of the previous research is the use of non-current records in archival repositories. The aim of this thesis is to make a contribution to the research field, in order to gain a better understanding of the information behaviour of users of records in contemporary organizational settings. The research questions addressed are: § How are records used in contemporary organizations?- In what context and for what purposes are records used?- What user categories can be identified? § How is the search for records mediated?- What intermediaries are used in the search process?- How well do the features of the artefactual intermediaries serve the users' information needs?- What is the role of human intermediaries? An additional purpose of the study is to contribute to theory development, and to provide a conceptual model of the information behaviour of users of records that can form the basis for further research. The thesis is based on explorative case studies undertaken in two contemporary Swedish public organizations, one municipality and one governmental agency. Data was collected through interviews, analysis of documentary sources and complementary observations. The analysis of the findings was guided by a theoretical framework consisting of activity theory informed by concepts from archival theory and models of information behaviour. The results of the cases studies showed that information behaviour of users of records and the search process could be described as a part of an activity system. The search process was a sub-ordinated activity of other activities. The needs for records was generated by a task or accomplishment of anykind with purpose to achieve something. Those needs motivated the purposes of use of records: material, operational, accountability seeking or knowledge enhancing purposes. The subjects, users in collaboration with the registrars and archivists, seeked to obtain records with help of different mediational means, e.g. artifactual intermediaries as the journal and the archives inventory that could be defined as representational systems, in order to reach a certain outcome: fact-finding, re-construction of past actions and events, regaining experience and knowledge, verifying status, or illustrating and exemplifying. A variety of user groups, internal as well as external, could be identified in both organizations. Those could act as direct or indirect users, and indirect use by one part meant direct use by another who acted as a mediator between the records and the end users. The external users could be defined as stakeholders of the organizations or other users. Users showed, with occasional exceptions, a preference for informal means of mediation, particularly personal communication. Certain features of the formal representational systems, journals and inventories, could be identified, which made them less useful as search tool. Those were generated by contradictions and tensions within the organizations: contradictions within the representational systems; contradictions between the tasks of the users and the representational systems; contradictions between user requests and the access points in the representational systems; contradictions between external users and the activities of the organizations; contradictions between exogenous institutional conditions and the the activities of the organizations; and contradictions of a temporal character. These circumstances necessitated an active intervention of human intermediaries. This could be seen as an example of the division of labour in the organizations. Search and retrieval of records were part of the registrars’ and the archivists’ specific professional knowledge, but were not considered as primary tasks of other employees or, especially not, of the external users. The results of the study contributes to to the knowledge about the use of records, and how records are approached. It provides a model of the search process that can form the basis for further research. The practical implications of the findings could be improved search tools and user services, i.e. enhanced access. The thesis can also contribute to theoretical enrichment of the field by combining a more comprehensive social theory with archival theory and concepts from information science. / Utveckling av arkiv- och informationsvetenskap

Computer usage today is predominantly based on graphical interaction, where the visual presentation of information is essential both for input (hand-eye coordination when using a computer mouse), and output (seeing the information on a computer screen). This can create difficulties for blind computer users, both at an individual level when interacting with a computer, and also when collaborating with other computer users. The work presented in this thesis has investigated interaction for blind computer users in three stages. First investigating access to information by making studies on an interactive audio-only game, drawing conclusions about auditory direct manipulation and auditory interface design. Second studying collaboration between blind and sighted computer users in two different contexts, leading to questioning of commonly expressed design principles regarding access to collaboration. Finally studying accessibility in a working environment, finding out how technology, the assistive device used by the blind person, communication with others and professional knowledge interplayed to create an accessible work environment. Based on these empirical studies, the main conclusion from this work is a proposal of a research perspective, Assistive interfaces as cooperative interfaces. Here, the context where the interface is going to be used is in focus, and cooperative and social dimensions of interaction are acknowledged and highlighted. The design and analysis of assistive devices should be highly sensitive to the socio-interactional environment, and not just focusing on the single individual using an assistive device. / QC 20100921

The aim of this study is to examine how work at music departments in public libraries has changed with time. To analyze this, the role of music libraries as well as music library users, selection, holdings, acquisition and technological development have been examined. The examined data consists of qualitative interviews with music librarians and library assistants at public libraries in Sweden. To get a time perspective, handbooks and articles about music departments in libraries have also been analyzed. This study emanates from Sanna Talja’s discourse analysis of music libraries in Finland. In her study of Finnish music libraries she has found three discourses that give the library different roles in society. The first discourse, The General Education Repertoire, states that the role of the music library is to educate the citizens by supplying a broad record collection with “classics” from all kinds of genres. The second discourse, The Alternative Repertoire, states that the role of the library is to be an alternative to commercial music and the record industry by providing alternative music, that can’t be found everywhere. The third discourse, The Demand Repertoire, states that the role of the library is to satisfy the library users’ needs and thus adapt the collection and acquisitions to the local demand. The study shows that all three discourses are present at the public libraries examined in this master’s thesis. My interviewees state that they want to offer a broad collection with all genres represented but they find it also important to provide alternative music that is difficult to find elsewhere. At the same time, a demand repertoire, where the collection is more adapted to users’ wishes and needs, gets more common and librarians have a less critical attitude towards certain genres that were formerly banned at public libraries. The study also shows that work at public libraries has changed a lot with time. The music departments started with only listening service, began later to loan their music collections to the users and now even provide music files that can be downloaded and played on mp3-players. Loan figures of phonograms remain high, but have started to drop, which can partly be due to downloading and the fact that the number of young music library users, such as adolescents, has gone down. The technological development has also changed work at the music library, among other things information research, acquisition and selection. Even though technological development has changed the work and tasks at music libraries, the role of the librarian is still quite the same. An important task still is to search for and provide information even though the strategies and facilities are different.

Our digital society encompasses nowadays different channels, which includes social media where many users consider it as a platform where they can fetch news or exchange news and information. This leads to a large spread of news exchange in a very fast speed, which involves the global users within social media to be a part of this social interaction. This study is focused on how Twitter affects the usage of the user’s news consumption. By reaching out to our specific target audience, which includes Twitter users in Sweden, we made a web based survey with a content of relevant questions. The study has been conducted through a quantitative survey with qualitative elements. We have used theories of mass communication and Uses and Gratifications to describe the development in the area of Twitter usage and their news consumption. The results show that the users’ news consumption has increased since their registration on Twitter and that their total daily news input comes of a large part from this platform.

The thesis investigates the phenomenon of items affecting comparability and its development in 30 Swedish companies during the period 2005-2010. It further tries to answer the question of how these items affect different groups of financial statements users. Previous research indicates that managers have incentives to take a “big bath” during crises. To answer the questions both a quantitative research by examining 180 annual reports and a qualitative containing three interviews has been conducted. The result reveals an increase of reported items affecting comparability costs during 2008 and 2009. Managers engage in “big bath” accounting as well as accounting for cutting down on the extra capacity that emerges during recessions. The impact this has on the users of financial statements varies, where some find it to be an important issue, others see it as a minor problem. The small sample used made the study fragile for extreme values. In order to make more conclusive conclusions a larger sample would be necessary.

The aim of this study is to examine the significance of having a music department at the public library in Enköping, and how the organization of the phonograms is handled. The different areas examined are the reason of the reintroduction of a music department, its budget, its users, the work with selection, the marketing, statistical data concerning loans, the work with classification, indexing, and organization of the phonograms and the future of the music department. The empirical material consists of qualitative interviews with staff connected to the music department at the public library in Enköping. For the theoretical frame, Sanna Taljas discourse analysis of music libraries in Finland is used. Talja presents three discourses which all show different views on what kind of material a music library should contain. The first discourse, The General Education Repertoire, advocates that the music library should supply a collection that could serve as educational and represent the history of music and its different genres. The second discourse, The Alternative Repertoire, advocates that the music library should serve as an alternative to the sources of commercial music and offer material with a more alternative character. The third discourse, The Demand Repertoire, advocates that the music library should build its collection based on the users demands and needs. The study shows that all three of the discourses are present when material for the collection is selected, even though The General Education Repertoire and The Demand Repertoire are the two most conspicuous. The study also shows that a music department was reintroduced in the library stock based on things like an interest in the art form as such in the library management. The department has had a positive impact on the library's entire statistics, even though loan figures of phonograms have showed a negative trend since the opening. The figures still remain fairly high so the music department is believed to have a future, even though its future also appears uncertain. When classifying phonograms, judgements made by other libraries regarding the work in question, and different sources on the Internet are helpful tools in the process before making a final decision. The organization of the phonograms on the shelves do not in detail follow their classification. Instead they are organized in more rough divisions in order to make the music department more user-friendly.

Efficient radio resource management is of paramount importance for achieving the high bit rates targeted by the 3GPP for the 3GPP Long-Term Evolution. The radio air interface must be able to provide both high peak bit rates and acceptable cell-edge bit rates. This thesis therefore investigates three methods which try to combine the peak bit rate of a reuse-1 system with the cell-edge bit rate of a reuse-3 system in an OFDM-based downlink. These methods are soft frequency reuse, reuse partitioning and one variation of soft frequency reuse, reuse-1 with prioritization. In static simulations with one user per cell and a system load of 100 percent, a Shannon capacity gain of up to 18 percent at the 10th percentile is shown with reuse partitioning compared to a reuse-1 system. This gain comes coupled with a loss of only 5 percent at the median. Soft frequency reuse is also investigated statically and shows a 13 percent gain at the 10th percentile compared to a reuse-1 system. Having a lower 10th percentile gain than reuse partitioning, it also shows a slightly smaller loss of 4 percent at the median and a much smaller loss at the 90th percentile. Dynamic simulations with a traffic model and multiple users per cell offer a more realistic scenario and show that the proposed intercell interference management methods do not provide the same throughput gains in the dynamic case at low system loads. If interference is not an issue, interference coordination is still costly in terms of limiting bandwidth and/or decreasing the scheduling gain, but provides no significant interference reduction. At low system loads, reuse-1 is therefore the best scheme although interference coordination might prove necessary to provide edge-user throughput at high loads. For such purposes, soft frequency reuse is shown to be a potential candidate and although not investigated in a dynamic setting, reuse partitioning is believed to have similar performance. The traffic model chosen in this thesis only allows study of low system loads but at these loads, soft frequency reuse performs promisingly close to a reuse-1 system.

Urban aesthetics has been the concern of many academic researches, and there have been now more than hundred definitions of urban aesthetics. It is crucial to understand that aesthetics is more than just about the form and physical qualities of a place. Likewise, urban aesthetics is not only the concerns of academics, but also the concern of urbanites of cities and daily users of urban space. It is therefore important to understand what daily users of cities understand from the concept of urban aesthetics and what kind of aesthetically pleasant spaces they desire in cities, especially when public spaces are concerned. This thesis aims to find out the aesthetic qualities of urban space and understanding of urbanites on urban aesthetics, focusing on Tunali Hilmi Street, a widely used sub-centre of Ankara. It seeks to discover the aesthetic characteristics of the street and the perception of urbanites. The examination is carried out on the architecture, street furniture, floorscape, landmarks, planting and open spaces of Tunali Hilmi Street regarding seven variables which are harmony, rhythm, balance, order, complexity, scale and upkeep. The thesis argues that it is possible to achieve better-working public spaces if we are also able to identify what the daily users of public spaces envisage as an aesthetically pleasant environment.