La campagne pour l’élection présidentielle de 2012 a été marquée par le rôle majeur joué par Internet pour s’informer, débattre en ligne, mobiliser ou organiser l’action militante sur le terrain. Ce recours au numérique invite à questionner, sous un nouveau jour, des thématiques centrales de l’étude des partis politiques et à contribuer ainsi au débat sur les transformations partisanes, au niveau de l’organisation, mais aussi des acteurs qui s’y insèrent et l’utilisent. Cette étude comparative interroge les processus de recrutement des membres des équipes de campagne, les relations entre médias et professionnels de la communication politique, ainsi que les évolutions du militantisme. / The 2012 French presidential campaign was marked by the Internet's prominent role in providing information, debating on-line, mobilizing, and organizing activists in the field. This turn to digital tools allows for a reexamination of central themes in the study of political parties, thereby contributing to the debate on party transformations in terms of organization as well as actors who get involved and use the tools. This comparative study examines the recruitment of campaign team members, relations between the media and political communications professionals, as well as changes in political activism.

Community art is a multidisciplinary practice that was engendered by two main perspectives on art; a functionalist approach and an ‘art as essential to humanity’ approach. These differing ideological positions led to the construction of polarizing dichotomies that divided the field of practice and stagnated the community art discourse. This thesis re-visions community art as transformative community art (T.C.A.) to integrate a diverse range of practice into a distinct, recognizable field, transcend the binaries inherited from its founding fields, and identify the field as an innovative artistic movement and radical practice for social change. In this thesis T.C.A. is employed as a framework for theorizing practice. Threats to T.C.A. from funding structures, cooptation, and institutionalisation are explored and strategies of resistance identified. The concept of T.C.A. is mobilized to identify areas for future work; raising questions and ideas that can contribute to advancing a more complex, nuanced, and productive discourse.

L’amélioration de la qualité de l’utilisation des médicaments dans les soins primaires est devenue un enjeu crucial. Les pharmaciens communautaires se présentent comme des acteurs centraux dans l’atteinte de cet objectif, en réclamant une extension de leur rôle. L’objectif principal de cette thèse est de mieux comprendre comment les technologies de prescription informatisée (eRx) influencent la transformation du rôle des pharmaciens communautaires. Le premier article présente les résultats d’une étude de cas qui aborde la transformation du rôle des pharmaciens communautaires à partir du concept de professionnalisation. Elle propose un modèle logique des influences d’une technologie de eRx sur cette professionnalisation, élaboré à partir de la typologie de Davenport. Ce modèle logique a été validé en interviewant douze pharmaciens communautaires participant à un projet pilote typique de technologie de eRx. A partir des perceptions des pharmaciens communautaires, nous avons établi que la technologie était susceptible de soutenir la professionnalisation des pharmaciens en passant par cinq mécanismes : la capacité analytique, l’élimination des intermédiaires, l’intégration, l’automatisation et la diffusion des connaissances. Le deuxième article analyse les perturbations induites par les différentes fonctions des technologies de eRx sur la stabilité de la juridiction des pharmaciens communautaires, en se basant sur un cadre de référence adapté d’Abbott. À partir de trente-trois entrevues, avec des praticiens (médecins et pharmaciens) et des élites, cette étude de cas a permis de décrire en détail les influences des différentes fonctions sur les modalités d’action des professionnels, ainsi que les enjeux soulevés par ces possibilités. La perturbation principale est liée aux changements dans la distribution des informations, ce qui influence les activités de diagnostic et d’inférence des professionnels. La technologie peut redistribuer les informations relatives à la gestion des médicaments autant au bénéfice des médecins qu’au bénéfice des pharmaciens, ce qui suscite des tensions entre les médecins et les pharmaciens, mais aussi parmi les pharmaciens. Le troisième article présente une revue systématique visant à faire une synthèse des études ayant évalué les effets des technologies de eRx de deuxième génération sur la gestion des médicaments dans les soins primaires. Cette revue regroupe dix-neuf études menées avec des méthodes observationnelles. Les résultats rapportés révèlent que les technologies sont très hétérogènes, le plus souvent immatures, et que les effets ont été peu étudiés au-delà des perceptions des utilisateurs, qui sont mitigées. Le seul effet positif démontré est une amélioration de la qualité du profil pharmacologique accessible aux professionnels, alors que des effets négatifs ont été démontrés au niveau de l’exécution des prescriptions, tels que l’augmentation du nombre d’appels de clarification du pharmacien au prescripteur. Il semble donc que l’on en connaisse peu sur les effets des technologies de eRx de deuxième génération. Ces trois études permettent de constater que les nouvelles technologies de eRx peuvent effectivement influencer la transformation du rôle du pharmacien communautaire en perturbant les caractéristiques des prescriptions, et surtout, l’information et sa distribution. Ces perturbations génèrent des possibilités pour une extension du rôle des pharmaciens communautaires, tout en soulignant les défis intra et interprofessionnels associés à l’actualisation de ces possibilités. Dans l’ensemble, nos résultats soulignent que les perturbations associées aux technologies de eRx dépassent les éléments techniques du travail des utilisateurs, pour englober de multiples perturbations quant à la nature même du travail et du rôle des professionnels. Les décideurs et acteurs impliqués dans le déploiement des technologies de eRx auraient avantage à prendre en compte l’ensemble de ces considérations pour rapprocher les effets observés des bénéfices promis de ces technologies. / The quality of medication use in primary care needs to improve: this has become a crucial issue. Community pharmacists want to play a key role in meeting this objective and are calling for an expanded role. The main objective of this thesis is to better understand how electronic prescription (eRx) technologies are influencing the transformation of the role played by community pharmacists. The first article presents results from a case study on the transformation of the community pharmacists’ role, based on the concept of professionalization. It proposes a logical model of how an eRx technology influences this professionalization, developed from the Davenport typology. The logical model was validated by interviewing twelve community pharmacists participating in a typical pilot project involving an eRx technology. Based on the perceptions of community pharmacists, we have determined that there are five mechanisms by which the technology is likely to support the professionalization of pharmacists: analytic capacity, the elimination of intermediaries, integration, automation and the dissemination of knowledge. The second article analyzes the disturbances produced by the various functions of eRx technologies on the jurisdiction of community pharmacists, based on an adaptation of Abbott’s model. Using data from 33 interviews with practitioners, physicians and pharmacists, as well as elite members of these two professions, this case study provides a detailed description of how different functions influence professionals’ modalities of action, as well as the issues raised by these possibilities. The primary disturbance is associated with changes in the distribution of information, which can influence the diagnostic and inference activities of professionals. The technology may redistribute information on the management of medication to the benefit of both physicians and pharmacists, and this creates tensions, not only between physicians and pharmacists but also among pharmacists. The third article presents a systematic review that synthesized studies assessing the impacts of second-generation eRx technologies on the management of medication in primary care. It examined 19 studies that applied observational methods. The findings reveal that the technologies are very heterogeneous and often far from mature, and that their effects received little attention beyond the perceptions of users, which were mixed. The only positive impact shown is an improvement to the quality of the pharmacological profile available to professionals. Negative impacts touched on the execution of prescriptions, such as a greater number of calls from pharmacists to prescribers to clarify information. It would therefore appear that little is known about the impacts of second-generation eRx technologies. These three studies allow us to conclude that new eRx technologies may well influence how the role of the community pharmacist is being transformed, specifically by disturbing the characteristics of prescriptions and, above all, information and its distribution. These disturbances generate opportunities for extending the role of community pharmacists, while underscoring the intra and interprofessional challenges associated with their realization. Overall, our results suggest that the disturbances associated with eRx technologies go beyond technical aspects of users’ work, to include multiple disturbances of the very nature of the professionals’ work and role. The decision makers and actors involved in deploying eRx technologies would be well advised to take all these considerations into account to bring the observed effects of these technologies more in line with their promised benefits.

Community art is a multidisciplinary practice that was engendered by two main perspectives on art; a functionalist approach and an ‘art as essential to humanity’ approach. These differing ideological positions led to the construction of polarizing dichotomies that divided the field of practice and stagnated the community art discourse. This thesis re-visions community art as transformative community art (T.C.A.) to integrate a diverse range of practice into a distinct, recognizable field, transcend the binaries inherited from its founding fields, and identify the field as an innovative artistic movement and radical practice for social change. In this thesis T.C.A. is employed as a framework for theorizing practice. Threats to T.C.A. from funding structures, cooptation, and institutionalisation are explored and strategies of resistance identified. The concept of T.C.A. is mobilized to identify areas for future work; raising questions and ideas that can contribute to advancing a more complex, nuanced, and productive discourse.

Ce travail de thèse a pour objectif de comprendre l’influence des parcours de formation initiale en éducation à la santé sur la professionnalisation des enseignants débutants. La multiplicité de ces parcours au sein du Master « Métier de l’Enseignement, de l’Éducation et de la Formation » (MEEF) repose sur la filière choisie (1er ou 2nd degré), la mention (Professeur des écoles, Conseiller Principal d’Éducation, Professeur de Lycées et Collèges), le statut de l’enseignant débutant (étudiants ou fonctionnaire stagiaire) et le site de formation. La professionnalisation des enseignants débutants est envisagée dans une perspective de développement professionnel qui permet de prendre en compte le parcours de formation, l’enseignant débutant et l’objet éducation à la santé dans toute sa complexité. La psychologie ergonomique a été retenue comme cadre théorique pour décrire les produits et processus de ce développement. Les études conduites visent à investiguer les tâches comprises et appropriées des enseignants débutants ainsi que les processus et les facteurs corrélés. Au plan de la stratégie de recherche, c’est une approche fondée sur les méthodes mixtes qui a été choisie. Trois études ont été conduites, elles s’appuient sur les méthodes de collecte de données suivantes : un suivi longitudinal par questionnaire, un recueil par journal de bord et des instructions au sosie en prenant en compte différentes temporalités et parcours de formation. Nos résultats montrent que l’offre de formation en éducation à la santé diffère fortement d’un parcours de formation à l’autre. Ceci impacte le processus de redéfinition de la tâche. Il semblerait que les savoirs théoriques influencent plutôt les caractéristiques de la tâche comprise (but(s), objets santé et éducation à la santé, propriété(s)) alors que les expériences avec les élèves influencent davantage les caractéristiques des enseignants débutants (intérêt, sentiment de compétences, place accordée à l’éducation à la santé dans la future pratique). L’appropriation de la tâche, lorsqu’elle a lieu, confirme l’adoption d’une perspective promotrice de santé. Elle a pour objectif la construction des compétences de base en santé, la prise en compte des élèves dans le processus éducatif et une attention à l’environnement dans lequel prennent place les interventions. Les significations avancées, alors, sont plutôt en référence aux expériences professionnelles et de formation et moins en référence aux facteurs individuels. Nous concluons que le caractère alternatif et intégrant de la formation initiale serait le moteur du développement et de la professionnalisation des enseignants débutants en éducation à la santé / This PhD aims to understand how pre service education programmes in health education might have an impact on young teachers' professionalization. The diversity of training programmes at stage in the Master « Métier de l'Enseignement, de l'Education et de la Formation » (MEEF) depends on the chosen degree (1er ou 2nd degré), the type (Professeur des écoles, conseiller principal d'éducation, professeur de lycées et collèges), young teacher's status, (étudiants ou fonctionnaires stagiaires) and place where students are trained. This professionalization has to be seen from a professionnal development's prospect that enables us to take into account the training programme, as well as young teachers and the complexity of health education. Ergonomic psychology has been chosen as a theoretical frame to describe products and processes of this development. Studies seek to approach the tasks understood and grasped by young teachers as well as the various processes involved and factors closely connected. The MMR strategy consists of a longitudinal follow-up, by questionnaires, a sort of logbook gathering all the information and peer's instructions taking into account the various time factors and training programmes. Our results show that health education's training plans can reveal great variations from one training programme to another and influence the task's redefining process. It seems that theoretical knowledges would rather impact on the way the task is understood, whereas practical experiences with pupils would strongly impact on young teachers characteristics (interest, self-confidence feeling, health education's relevance in the forthcoming practice.) The task appropriation when it does take place, confirms the adoption of a promotive health's perspective which aims to build the health skills grounds, pupils careful consideration, and an environmental awareness where practices take place. The advanced justifications refer to professional and training experiences, rather than to individual factors. To conclude, it is indeed the alternative and incorporating nature of the pre service education that seems to act as the driving force of the young teachers 'development and professionalization, regarding health education

Made available in DSpace on 2011-05-04T12:36:26Z (GMT). No. of bitstreams: 0 Previous issue date: 2009 / Este estudo objetivou analisar o corpo docente do Curso de qualificação de Agentes Comunitários de Saúde do Estado de Mato Grosso, por meio da Escola de Saúde Pública de Mato Grosso esta iniciativa verificando a pertinência e adequação daqueles que foram responsáveis por esta capacitação no estado. No referencial teórico percorremos a trajetória das transformações econômicas e socioculturais vivenciadas no cenário brasileiro nas últimas décadas que estimularam a reorganização do sistema de saúde do país e no estado de Mato Grosso. A opção metodológica adotada foi de estudo descritivo tendo como foco a análise das características gerais e específicas dos docentes que atuaram na Regional de Saúde da Baixada Cuiabana no período entre 2006 e 2008. O estudo com a perspectiva de subsidiar a reformulação da Política de Formação profissional executada pela Escola de Saúde Pública de Mato Grosso. Evidenciou-se que o quadro de docentes, em sua totalidade, é composto por enfermeiros que atuam nas Equipes de Saúde da Família. O maior contingente é constituído de mulheres, estão na faixa etária de 30 e 50 anos; residem em sua maioria em Cuiabá. Observa-se à ausência de envolvimento dos profissionais médicos também responsável pela capacitação / qualificação dos Agentes. O maior contingente de docentes tem mais de 11 anos de formado, com qualificação (pós-graduação) em saúde pública e poucos na área da Saúde da Família, possuem vinculo de trabalho com as Secretarias Municipais de Saúde, através de contratos temporários caracterizando a precarização do trabalho. O vinculo de trabalho com a Escola se deu de forma informal. O duplo vínculo é uma característica muito comum, a atividade docente acaba por ser exercida em condições pouco favoráveis (nas brechas das jornadas de trabalho), estão motivados pela necessidade de complementação salarial. Contudo acredita-se que a maioria dos docentes utiliza os critérios de avaliação compatível com Projeto Político Pedagógico da Escola de Saúde Pública de Mato Grosso. / This study aimed at analyzing the teaching staff of the Training Course for Health Community Agents of the State of Mato Grosso, through the Public Health School of Mato Grosso. This initiative verified the pertinence and adequacy of those who were responsible for this training in the state. In the theoretical referential we followed the path of the economic and socio-cultural changes in the Brazilian scenery in the last decades that fostered the reorganization of the health system of the country and in the State of Mato Grosso. The methodological option adopted was that of a descriptive study focusing on the analysis of the general and specific characteristics of the teachers that worked in the Health District System of Baixada Cuiabana from 2006 to 2008. The study with the perspective of helping in the reformulation of the Professional Upbringing Policy was carried out by the Public Health School of Mato Grosso. It was shown that the teacher`s staff in its whole, is composed by nurses that work in the Family Health Teams. Most of them are women that live in Cuiabá with ages ranging from 30 and 50 years. The absence of the involvement of the doctors that are also responsible for the qualification/training of the Agents is observed. Most of the teachers finished their graduation course more than eleven years ago, and had their postgraduation in Public Health and few in the Family Health area, are linked to the Health Departments, through temporary contracts showing how the job is precarious. The employment relation with the school occurred in an informal way. The double employment linkage is a very common characteristic, in the end, the teaching activity is performed in unfavorable conditions (when they are not working), and they are motivated by the need for adding more money to the salary. Yet, it is believed that most of the teachers use the evaluation criteria compatible with the Pedagogical Political Project of the Public Health School of Mato Grosso.

ARAÚJO, Maria das Graças de. Trajetórias de formação e profissionalização de professoras leigas do Município de Itapiuna/Ce. 2010. 164f. Dissertação (Mestrado em Educação) - Universidade Federal do Ceará, Faculdade de Educação, Programa de Pós-Graduação em Educação Brasileira, Fortaleza-CE, 2010. / Submitted by Maria Josineide Góis (josineide@ufc.br) on 2012-07-30T16:42:33Z No. of bitstreams: 1 2010_Dis_MGAraujo.pdf: 1046122 bytes, checksum: bde1fba16614ce846cb0d761a2b4f7fc (MD5) / Approved for entry into archive by Maria Josineide Góis(josineide@ufc.br) on 2012-08-01T15:55:58Z (GMT) No. of bitstreams: 1 2010_Dis_MGAraujo.pdf: 1046122 bytes, checksum: bde1fba16614ce846cb0d761a2b4f7fc (MD5) / Made available in DSpace on 2012-08-01T15:55:58Z (GMT). No. of bitstreams: 1 2010_Dis_MGAraujo.pdf: 1046122 bytes, checksum: bde1fba16614ce846cb0d761a2b4f7fc (MD5) Previous issue date: 2010 / Placed in the realm of history and memory of education, this research investigates the process of education and professionalization of lay teachers in the town of Itapiúna/CE. The aim was to investigate the constitution of trajectories of education and professionalization of lay teachers of the rural area of the town Itapiúna/CE, between the end of the 1960’s to 1990, period in which the teachers lived their teaching experiences and received their elementary, middle and high school diplomas through the qualification programs aimed at teachers. For that, oral history was employed as the investigation method, underpinned by narrative interviews, in which a group of 10 (ten) teachers talked about their processes of teacher education and professionalization. The analysis was made from meaningful fragments of the narratives of the subjects. The theoretical framework employed was based on the postulates of Certeau (2002), Hobsbawm(1995) and Le Goff (2005) on the understanding of history and its writing. In what regards Oral History, the ideas of Thompson (1992) and Jucá (2001) were sought. Regarding life histories there were the contributions of Souza (2006) and Jucá (2001). The analyses of the narratives regarding teacher education and professionalization were based on the ideas of Imbernón (2009), Moita (2000), Nóvoa (1995, 1999), Pimenta (1997); Ribeiro (2010) and Tardif & Lessard (2007). The issues regarding lay teachers were corroborated by Cortez (2006), Onesti (1985), Souza (1985), Passos & Daniel (1985). As to what concerns the qualification programs for lay teachers, the ideas of Tesser (1992), Sousa & Dreifuss (1986) and Onesti (1985) were indispensable. The analyses of the narratives made possible to evidence the way that lay teachers lived their experiences of school education situated within a context of difficulties and the overcoming of limitations. They also show the precarious working conditions in the early stages of the teaching practice and the logistics of realization of the qualification programs of elementary, middle and high school levels for the lay teachers. The investigation demonstrates that the elements of the historical and geographical context of a given region influences directly or indirectly the actions of the subjects, yielding strategies to overcome limitations or to be satisfied with the environment in which they are situated. It elucidates that the dynamics of the investigation process takes place in a movement of construction that favors the understanding of the social phenomena, even if one perceives the limitations of Science, once reality is always more complex. It evidences that teacher education and professionalization are intrinsically linked processes, as they inter-relate and complete each other in a continuous movement of learning and changes that each teacher experiences. The study also demonstrates that the teacher education carried out hurriedly fragments the knowledge that is necessary to a good teaching performance, even though it favors the improvement of the educational practice. It also considers the need of further investigation, especially in what regards the outcomes of the work of the lay teachers. / Situada no campo da história e memória da educação, esta pesquisa investiga o processo de formação e profissionalização de professoras leigas do município de Itapiúna/CE. Objetivou-se investigar a constituição das trajetórias de formação e profissionalização de professoras leigas da zona rural do município de Itapiúna/CE, entre o final da década de 1960 a 1990, período em que as professoras vivenciaram suas experiências docentes e cursaram o 1º e 2º graus através dos cursos de qualificação destinados aos professores. Para tal intento, utilizou-se a história oral enquanto método de investigação, tendo por base as entrevistas narrativas, nas quais um grupo de 10 (dez) professoras discorreu acerca de seus processos de formação e profissionalização docentes. A análise foi feita a partir de fragmentos significativos das narrativas dos sujeitos. O aporte teórico utilizado baseou-se nos postulados de Certeau (2002), Hobsbawm (1995) e Le Goff (2005) acerca da compreensão da história e de sua escritura. Com relação à História Oral, buscaram-se as idéias de Thompson (1992) e Jucá (2001). A respeito das histórias de vida tiveram-se as contribuições de Souza (2006) e Jucá (2001). As análises das narrativas referentes à formação e profissionalização docentes apoiaram-se nas idéias de Imbernón (2009), Moita (2000), Nóvoa (1995, 1999), Pimenta (1997); Ribeiro (2010) e Tardif & Lessard (2007). Sobre as questões relativas aos professores leigos corroboraram Cortez (2006), Onesti (1985), Souza (1985), Passos & Daniel (1985). Já em relação aos cursos de qualificação de professores leigos foram imprescindíveis as idéias de Tesser (1992), Sousa & Dreifuss (1986) e Onesti (1985). A análise das narrativas possibilitou evidenciar o modo como as professoras vivenciaram suas experiências de formação escolar situadas num contexto de dificuldades e de superação. Mostram ainda as condições precárias de trabalho no início da profissão docente e a sistemática da realização dos cursos de qualificação de 1º e 2º graus destinados aos professores leigos. A investigação demonstra que os elementos do contexto histórico e geográfico de dada região influenciam direta ou indiretamente as ações dos sujeitos forjando estratégias de superação ou acomodando-se ao meio em que estão situados. Elucida que a dinâmica do processo investigativo se dá num movimento de construção que favorece a compreensão dos fenômenos sociais, mesmo que se perceba os limites da ciência, visto que a realidade é sempre mais complexa. Evidencia que a formação e a profissionalização docente são processos que estão intrinsecamente ligados, visto que se inter-relacionam e se completam num movimento contínuo de aprendizagem e modificações que vivem cada docente. O estudo demonstra ainda que a formação feita de modo aligeirado fragmenta o saber necessário a uma boa atuação docente, embora favoreça a melhoria da prática educativa. Considera também a necessidade de outras investigações, sobretudo, no que diz respeito aos resultados do trabalho dos professores leigos

S’appuyant sur un corpus de textes que l’on qualifie normalement de « traités sur l’ambassadeur », cette thèse s’attache à reconstruire la naissance de la diplomatie moderne tout au long d’une période qui va du XIIIe au XVIIe siècle, en essayant d’analyser la manière dont la figure de l’ambassadeur à été élaborée à l’intérieur d’un champ de problématisation qui se caractérise par une imbrication réciproque du droit, de l’éthique et de la politique et va constituer une véritable expérience de la diplomatie.Ce travail s’articule en deux parties. Dans la première il s’agit de comprendre comment la figure de l’ambassadeur a été façonnée sous le profil de son statut juridique, à savoir comme une persona publica chargée d’un officium et devant représenter son mandant, avec les conséquences qui en découlent quant à l’établissement de son pouvoir de négociation, à la définition de ses immunités ainsi qu’à la détermination des honneurs qu’il a le droit de recevoir. L’analyse de ces questions permettra d’apprécier la contribution apportée par notre corpus non seulement à la définition du statut juridique de l’ambassadeur, mais aussi à la formation du nouveau droit des gens destiné à régir l’Europe moderne. La seconde partie s’attache à comprendre comment la figure de l’ambassadeur a été façonnée sous le profil de son statut professionnel : on s’interroge alors sur les fonctions qui lui sont attribuées, sur les moyens qui lui sont fournis et les conditions qui lui sont demandées pour s’en acquitter de la manière la plus efficace, ainsi que sur la problématisation éthique à laquelle son action est soumise. Tout en essayant de faire ressortir la spécificité de l’ambassadeur, cette partie se propose aussi de contribuer à l’étude de la professionnalisation du fonctionnaire public. / Using a collection of texts commonly known as the “treatises on the ambassador”, this research examines the birth and the development of the experience of diplomacy from the 13th to the 17th Century. It aims, in particular, to explore the development of the figure of the ambassador within a field of problematization involving ethics, politics and law.After some methodological and historical remarks, the thesis deals with the development of the status of the ambassador from two perspectives, the legal and the professional. Regarding his legal status, the medieval legal conceptualisation of the role of the ambassador as a genuine public “office”, and that of the diplomatic function as “representation”, are examined. The way in which these conceptualisations help to define the negotiating powers conferred on the ambassador, his immunities and the honours to which he is entitled is then considered. This analysis allows for an investigation of the complex links between the exercise of diplomacy and claims to sovereignty during Europe’s transition from the Middle Ages to Modernity. Regarding his professional status, the thesis reconstructs the functions of the ambassador (particularly in relation to information gathering and negotiation), the means provided for the ambassador to undertake his functions (his salary and the assignment of an escort) and the objective, intellectual or moral qualities required of him. As well as illustrating the techniques which have been required for ambassadorial success since the 15th Century, this analysis offers some hints for studying the professionalization of public officials and the emergence of the modern criteria of political analysis.

Made available in DSpace on 2014-12-17T14:53:02Z (GMT). No. of bitstreams: 1 RilsonFPC_DISSERT.pdf: 3034446 bytes, checksum: 3438246bec362ea10fb8ddec43c5dd86 (MD5) Previous issue date: 2009-02-27 / The research aimed identify how the quality of services provided by Casa de Apoio ? Crian?a com C?ncer Durval Paiva is perceived by its users, giving an opportunity of improve their performance in social services provision pointing out the failures experienced, the institution will have the user as a important partner in fails identification, serving as a subsidy to the actions of correction and improvement to such situations demands. With this work implementation will be observed contributions that will permeate to the fields of theory and practice, enabling progress and enrichment on the subject. The theoretical contribution is observed as this work execution will provide greater advance about the models developed for the third sector. The proposed work will raise awareness issues about the full potential of the social economy, with regard to the quality of services provided by organizations, allowing a better definition of priorities on their development. The study addressed three issues: identifying the people that receive support of the Casa Durval Paiva, identifying what is the level of satisfaction of families served and evaluate the services provided by Casa Durval Paiva that demand improvements in the perception of families assisted. Found a demand for services has been found that the institution has a multidisciplinary team with a high level of professionalism, and supervised with students of various educational institutions and many volunteers to complement the actions of individual professionals. Was measured a high satisfaction of users of the services provided by Casa Durval Paiva / prestados, pela Casa de Apoio ? Crian?a com C?ncer Durval Paiva, ? percebida por seus usu?rios, fornecendo-lhe oportunidade de avalia??o do desempenho desta na presta??o de servi?os sociais, uma vez que, ao apontar as falhas vivenciadas, a institui??o ter? o usu?rio como forte aliado na identifica??o dos erros cometidos, servindo de subs?dios ?s a??es de corre??o e melhoria que tais situa??es demandar?o. Com a execu??o do trabalho proposto, ser?o observadas contribui??es que permear?o os campos da teoria e da pr?tica, possibilitando avan?os e enriquecimento acerca do tema. A contribui??o te?rica se observar? ? medida que a execu??o do trabalho propiciar? um maior aprofundamento a respeito dos modelos desenvolvidos para o terceiro setor. O trabalho proposto possibilitar? a consci?ncia de aspectos limitantes ao aproveitamento pleno dos potenciais da economia social, com rela??o ? qualidade dos servi?os prestados por organiza??es do terceiro setor, permitindo uma melhor defini??o de prioridades sobre o seu desenvolvimento. O trabalho abordou tr?s temas: identificar o p?blico alvo atendido pela Casa Durval Paiva; identificar qual ? o n?vel de satisfa??o das fam?lias atendidas com rela??o aos servi?os prestados pela Casa Durval Paiva e avaliar quais os servi?os prestados pela Casa Durval Paiva que demandam melhorias, na percep??o das fam?lias assistidas. Verificada a demanda dos servi?os oferecidos, foi constatado que a institui??o tem uma equipe multidisciplinar com um elevado n?vel de profissionalismo, al?m de est?gios supervisionados com alunos das diversas institui??es de ensinos e um corpo de volunt?rios que complementam as a??es de cada um dos profissionais. Aferido uma alta satisfa??o dos usu?rios pelos servi?os prestados pela Casa Durval Paiva

Cette recherche vise à analyser et à comprendre le rapport qu’entretient le professeur des écoles en formation initiale avec son futur métier. En prenant appui sur la théorie structurale des représentations sociales l’objectif principal de cette recherche consiste à étudier des populations d’étudiants inscrits en 1ère année de Master MEEF (début de la formation initiale) d’une part et en 2ème année (fin de la formation initiale) d’autre part quant à leurs représentations sociales du métier auquel ils se destinent. Il convient de penser que les connaissances produites par l’analyse de ces représentations et de leur évolution au cours de la formation initiale peuvent permettre de comprendre les fondements des systèmes de pensée et d’action des professeurs des écoles qui entrent dans le métier. Cette recherche prend appui sur une pluri-méthodologie qui fait appel à deux principaux outils de recueil de données : l’entretien et le questionnaire. Les résultats obtenus montrent qu’il existe bien une représentation sociale de l’objet « métier de professeur des écoles » chez les étudiants en début de formation initiale d’une part et chez les étudiants en fin de parcours d’autre part. Ces RS font apparaître, entre les deux populations concernées, des points communs et des différences quant à leurs contenus et leurs structures. La mise en évidence d’un véritable processus de transformation de la représentation sociale du métier au cours de la formation initiale chez les sujets tend à affirmer l’existence d’une évolution de la conception du métier en termes de professionnalisation. / This study aims at analysing and understanding the relationship which the primary school teacher in initial formation, maintains with their future job. Taking support on the structural theory of the social representations, the main objective of this study consists in studying groups of students registered in 1st year of a MEEF Master’s degree (at the beginning of their initial formation) on one hand, and in 2nd year (at the end of their initial formation) on the other hand, as for their social representations of the job for which they intend themselves. It is advisable to think that the knowledge produced by the analysis of these representations and their evolution during the initial formation can allow to understand the foundations of the systems of thought and action of primary school teachers who enter the job.This study relies on a multi-methodology which exploits two main tools of data collection : the interview and the questionnaire. The results show there certainly is a social representation of the object “primary school teacher job” for students at the beginning of their initial formation on one hand and for students at the end of the formation on the other hand. These social representations show, for the two study groups, common points and differences as for their contents and their structures. The highlighting of a real transformation process of the social representation of the job during the initial formation, for the study population, tends to assert the existence of an evolution of the conception of the job in terms of professionalization.