The objective of this study was to identify, from the undergraduate of health area students' point of view, the contribution to their training, experienced in the practices of the project of humanized care to women and children, realized from 2010 to 2013.This was an exploratory, descriptive study with a qualitative approach, in which the unstructured interview technique was used to collect the data. As subjects of the research, there were 14 students from different undergraduate courses of the Federal University of Alagoas and the Center of Higher Education of Maceió. The interpretation of the interviewees' speeches was guided by the Content Analysis Theory of Bardin, as a tool for analyzing the qualitative data. The results indicate that the project in question contributes to the formation of future reflective and critical professionals with the appropriate profile to act in the Unified Health System. It is concluded that, the insertion of the students in humanized extension actions, can result in the formation of Subjects involved in the transformation of health practices, adding new values that allow the construction of new ways of caring in their future professional practice. / O objetivo do estudo foi identificar, sob a ótica de discentes de graduação da área da saúde, qual a contribuição para a sua formação no ensino na saúde, vivenciada nas práticas do projeto de assistência humanizada à mulher e à criança, no período de 2010 a 2013. Trata-se de um estudo exploratório, descritivo, com uma abordagem qualitativa, na qual se utilizou a técnica de entrevista não estruturada para a apreensão dos dados. Teve como sujeitos da pesquisa, 14 discentes de diferentes cursos de graduação da Universidade Federal de Alagoas e do Centro de Estudo Superior de Maceió. A interpretação das falas das entrevistadas foi orientada pela Teoria Análise de Conteúdo, de Bardin como ferramenta para análise dos dados qualitativos. Os resultados apontam que o projeto em pauta contribui para a formação de futuros profissionais reflexivos e críticos com o perfil adequado para atuar no Sistema Único de Saúde. Conclui-se que, a inserção dos discentes em ações de extensão humanizadas, pode resultar na formação de sujeitos comprometidos na transformação das práticas de saúde, agregando novos valores que possibilitam a construção de novos modos de cuidar em sua futura prática profissional.

Orientador: Sueli Terezinha Ferrrero Martin / Resumo: Considerando a relevância que os serviços na Atenção Primária à Saúde (APS) assumem no processo de consolidação do Sistema Único de Saúde (SUS), convém trazer para o centro da discussão sobre a qualificação desses serviços a atividade de coordenação do trabalho na equipe, considerando o papel operativo desse trabalho na consolidação dessa política. Desse modo, o objetivo desse estudo foi analisar a atividade de coordenação do trabalho na equipe da Estratégia de Saúde da Família em interface com a produção do cuidado em saúde mental, tendo em vista explicitar as contradições para a consolidação da atenção psicossocial na APS. Trata-se de uma pesquisa de campo, cujo referencial teórico é o da Psicologia Histórico-Cultural, fundamentada no Materialismo Histórico e Dialético (MHD). A pesquisa foi realizada em um município de pequeno porte do Estado de São Paulo. Foram convidados a participar dessa pesquisa os trabalhadores atuantes na/junto à rede de atenção primária envolvidos no cuidado em saúde mental. Para a coleta de dados utilizou-se dois instrumentos: questionário para levantamento inicial das atividades relacionadas ao cuidado em saúde mental e grupo focal. Na primeira etapa obteve-se um total de 81 questionários (52 – Unidade Básica com Saúde da Família - UBSF; 01 – Núcleo de Apoio à Saúde da Família - NASF; 02 – Centro de Atenção Psicossocial - CAPS; 05 – Ambulatório de Saúde Mental; 04 - Residência Terapêutica; 12 – Centro de Referência de Assistência Social - CRAS; 05... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: Considering the relevance that works on Primary Health Care (PHC) assume in the process of consolidation of the Unique System of Health (USH), it’s ok to bring to the center of the discussion about qualification of these services the activity coordination of the team work, considering the operative paper of this work in the consolidation of this politic. That way, the objective of this study was analyze the work coordination activity in the Family Health Strategy team in interface with the production of mental health care, in order to explain the contradictions for the consolidation of psychosocial care in PHC. Be about a field research, whose theoretical referential it’s the Cultural Historical Psychology, substantiated in Historic Materialism and Dialectical (HMD). The research where realized in one small size county of the São Paulo State. Were invited to participate of this research the workers acting in primary attention net involved on mental health care. To the collect of data was used two instruments: quiz for initial lifting of the activities related to care on mental health and focal group. On the first stage it was obteined 81 questionnaires (52- Basic Unite with Family Health – BUFH; 01 – Family Health Support Core – FHSC; 02 – Psychosocial Attention Core – PSAC; 05 – Mental Health Ambulatory - MHA; 04 Therapeutic Residence ; 12 –Reference Center of Social Assistance – RCSA; 05 – Specialized Reference Center of Social Assistance - SRCSA). Was performed a total of ... (Complete abstract click electronic access below) / Doutor

Introdução: O sofrimento mental é resultado da interação entre o impacto emocional de determinado fato na vida da pessoa, sua condição social, temperamento, história de vida e rede de apoio, dessa forma, o sofrimento psíquico não é exclusivo aos indivíduos com diagnóstico de transtorno mental, mas presente na vida de todos. A reforma psiquiátrica, contemporânea à reforma sanitária, levou à desinstitucionalização dos pacientes com diagnóstico de transtorno mental, bem como à criação de uma rede de atenção substitutiva ao hospital psiquiátrico, com o objetivo de promover a cidadania do indivíduo por meio de sua inclusão social, além de buscar a habilitação da sociedade para conviver com o diferente. O Ministério da Saúde orienta a inserção da Saúde Mental (SM) na Atenção Básica (AB), bem como a Estratégia Saúde da Família (ESF) como estratégia de reorganização do sistema de atenção à saúde e fortalecimento do SUS. Objetivos: Conhecer a experiência da equipe de saúde da família no atendimento ao usuário em sofrimento psíquico no cotidiano da prática assistencial. Metodologia: Trata-se de estudo exploratório, descritivo. Os dados foram obtidos com a aplicação de um questionário de identificação e de grupo focal a quatro equipes de saúde da família. Os dados foram analisados utilizando-se a técnica de Análise de Conteúdo de Bardin. Resultados: A equipe de saúde da família identifica o atendimento ao usuário em sofrimento psíquico em seu cotidiano de trabalho. Reconhece o sofrimento como evento multideterminado. Utiliza como estratégias de cuidado ao usuário o vínculo, o acolhimento, a longitudinalidade, o acesso, a escuta qualificada, o trabalho em equipe, a ação reflexiva; para o cuidado da equipe utilizam o compartilhar de casos e angústias, o trabalho em equipe e momentos de descontração em equipe; para o auto cuidado são utilizadas estratégias de cuidado físico, espiritual, planejamento das atividades profissionais e tentativa de distanciamento do sofrimento. A equipe de saúde percebe-se em sofrimento diante da exposição à violência e da sensação de impotência, com repercussões em sua saúde mental, física e nas relações familiares. Conclusão: A organização do trabalho na ESF favorece a ampliação da percepção das necessidades de saúde da população, porém os profissionais deparam-se no cotidiano de trabalho com a miséria, a violência, com o suporte organizacional e o trabalho em rede insuficientes, tornando-se vítimas de sua formação biologicista e onipotente, insuficiente ao se tratar da complexidade da SM e da própria vida com todas as esferas que a compõem. O sofrimento do profissional, exposto no presente trabalho, evidencia a necessidade da garantia institucional de um espaço em que o trabalhador possa discutir a organização do trabalho, expor suas dúvidas, angústias e dificuldades pessoais. A proposição desta pesquisa é a implementação de espaço de supervisão aos profissionais da ESF, tendo os profissionais de SM da equipe do Núcleo de Apoio à Saúde da Família (NASF) como mediadores e apoiadores nesse processo / ABSTRACT Introduction: Mental suffering is the result of the interaction between the emotional impact of particular events in a person\'s life, their social status, temperament, life history and support network, thus, psychological suffering is not exclusive to individuals diagnosed with mental disorders, but is present in everyone\'s life. The psychiatric reform, contemporary to the brazilian health reform, led to the deinstitutionalization of patients with mental disorder, and the creation of a substitute network of psychiatric attention, in order to promote the citizenship of these individuals through their social inclusion, as well as the empowerment of society to live with the differences. The brazilian Ministry of Health indicates the insertion of Mental Health care in Primary Care and the Family Health Strategy (FHS) as the reorganization strategy of the national health care system and strengthening of the Sistema Único de Saúde. Objective: to know the experience of the Family Health Team in caring of patients in psychological distress in their daily practice. Methodology: descriptive exploratory study. Data was collected with the application of a questionnaire for professional identification and through the realization of focus groups with four family health teams. The data was analyzed using Bardin Content Analysis. Results: The Family Health Team identifies the assistance to patients in psychological distress in their daily work. Recognizes the suffering as a multidetermined event. The health team uses as mental care strategies directed to patients the longitudinally, the user embracement, the bonding, the access to qualified hearing, teamwork and reflective action; for self care as a group the team uses the following strategies: sharing cases and anguishes, teamwork and moments of relaxation; for self care professionals use physical and spiritual care strategies, planning of professional activities and attempt to keep distance from the suffering of patients. The health team perceives itself in suffering in the face of exposure to violence and the sense of helplessness, with repercussions on their mental, physical and family relations. Conclusion: The organization of the work in the FHS favors the expansion of the perception on the population\'s health, but professionals are confronted in the daily work with misery, violence, with insufficient network and lack of organizational support , becoming victims of their biologicist and omnipotent training, so insufficient when dealing with the complexity of Mental Health and life itself with all the different aspects that composes it. The professional suffering exposed in this study, highlights the need for institutional guarantee of a particular space where employee can discuss the organization of work, exposing doubts, anxieties and personal difficulties. The proposition of this research is to implement mental health supervision moments for the FHS professionals with the Mental Health professionals of the NASF team as mediators and supporters in this process.

Este trabalho é uma produção cartográfica da experiência de análise produzida com a equipe de trabalhadores de uma unidade básica de saúde, na perspectiva da produção do acolhimento, buscando destacar as perdas de sentido que capturam a produção do cuidado e os movimentos que apontam para novas formas de acolher o usuário, e, apostando na tese de que é possível explorar linhas de fuga para produzir vida na saúde. Contextualizamos a experiência no processo sócio-histórico da saúde que conforma modelos assistenciais segundo um recorte interessado da realidade, utilizando o referencial teórico metodológico da análise institucional, linha esquizoanalítica (Deleuze & Guattari), e do processo de trabalho em saúde (Merhy), destacando três aspectos intrinsecamente relacionados: a configuração de uma nova ordem, a da sociedade mundial de controle (Deleuze), promovendo um controle contínuo, instantâneo, em espaço aberto, através de senhas de acesso, e o perigo desta lógica dar a tônica a práticas como as de Saúde da Família; o desafio da construção de uma grupalidade a partir da constituição de uma equipe de trabalhadores, frente aos intensos processos de produção de subjetividade, à lida com a diversidade e complexidade da demanda de problemas dos usuários, às dificuldades da reconstituição dos saberes e práticas que já não dão conta de responder aos problemas, aos obstáculos da inclusão das diferenças explicitadas nas relações entre trabalhadores, e desses com os usuários; enfim, a micropolítica da relação trabalhador-usuário comandada por investimentos de interesse e desejo, conscientes e inconscientes e o modo como reproduzimos ou não a subjetividade dominante no processo de trabalho em saúde com todo seu arsenal tecnológico próprio. Na ambigüidade do desejo de saber e do medo de se ver, em meio as dores e sofrimentos de usuários e trabalhadores, a equipe foi se percebendo produzindo a exclusão dos usuários camuflada por critérios técnicos, clínicos, burocráticos e administrativos. Vivenciou as dificuldades de superar os obstáculos a despeito das ressonâncias e implicações que as dores e problemas dos usuários causam nos próprios trabalhadores, os conflitos que emergem nas relações entre os trabalhadores para a resolução dos problemas, sem conseguir ser efetiva em afastar-se de suas próprias dificuldades para olhar para o usuário. A análise revelou o funcionamento da equipe como o de uma escola, que fecha no período de férias, mas mantendo atividades mínimas sem conseguir, entretanto, estruturar o trabalho de forma que contemple o descanso do trabalhador e as necessidades dos usuários. À medida que a grupalidade vai ganhando consistência, apesar das crises e conflitos, é possível arriscar na explicitação do não-saber, buscar cooperação mútua para produção de cuidado com o outro e para a lida com os afetos inerentes ao encontro com este outro. Alguns elementos mostraram-se provocadores da ordem instituída com potência para criação do novo, como a presença dos agentes comunitários na equipe, as discussões de casos de famílias para a construção de projetos terapêuticos mais implicados e a mudança do locus de trabalho da unidade de saúde para o domicílio como possibilidade de mudança nas relações de poder entre trabalhador e usuários. / This work is a cartographic production as to analysis experience produced with the professional team at a basic health care unit, in terms of the welcoming reception, focusing on sense losses that capture care production and motion focusing on new ways for attending users as well as advocating the idea that it is possible to explore escape lines for producing life in health. We contextualize experience within health social-historic process that presents assistance models according to a point-of-view based on reality, using the methodological theoretical reference of institutional analysis, schizoanalytical line (Deleuze & Guattari), and health work process (Merhy), focusing on three intrinsically related aspects: (1) configuration of a new order - the world control society (Deleuze), providing continuous, immediate, and open control though access passwords, and how dangerous it is for such logic to replace Family Health practice; (2) team building challenge through professional team constitution, facing subjectivity intense production process, diversity and complexity as to user problem demand, reconstruction of knowledge and practice that are no longer able to solve such problems, barriers to inclusion of differences regarding professional-professional relationship and professional-user relationship; (3) finally, professional-user relationship micropolicy regulated by conscious and unconscious, interest and wish investment and the way we reproduce or not dominant subjectivity at the working process in health care with its own technological devices. Upon ambiguity as to wish for knowledge and fear of seeing, among user and professional pain and suffering, the team started excluding users through technical, clinical, bureaucratic, and administrative criteria. It has experienced how difficult it is to overcome barriers as to resonance and implication user pain and problem bring to professionals, conflict deriving from professionals trying to solve problems, being unable to get away from their own problems in order to face users problems. The analysis has found that team works as a school closing for vacation and keeping minimum activities at the same time; however, it cannot structure work in a way that professionals can have some rest and meet users needs. As team gets consistency, in spite of crises and conflicts, it is possible to present not-knowing explication, and search for mutual cooperation for care production and inherent affection. Some elements are presented as regular order breakers for new creation, such as community agents within the team, family case discussion for therapeutical project construction and the working locus shift from health care unit to homes as a way to modify power relationship between professional and user.

Abstract The study describes and analyses the practices of interprofessional family work in the rehabilitation of severely handicapped children in the special needs groups of a day care centre from the viewpoint of parents and medical and educational professionals before and after a development project. At the baseline, the phenomenon under study was also described and analyzed as activity of the responsible unit of rehabilitation. The obstacles in the development of interprofessional family work and the factors that contributed to the development of interprofessional practices are also described. Based on these, a process of developing interprofessional family work is described. The study was part of the education and development project on interprofessional family work arranged co-operatively by the Department of Public Health Science and General Practice, University of Oulu, and Oulu Deaconess Institute in 2000–2002. The theoretical frame of reference consists of the ecocultural theory, according to which the life of a child is considered an inseparable part of the family's life. The family is conceived of a unit that actively influences its own life. Work with families is carried out as interprofessional family work. The study was implemented as action research, which included three interventions: education in interprofessional family work, discussion groups and Growing: Birht to Three, which consisted of education in the use of a rehabilitation and education model for children aged 0–3 years. The interventions made up an integrated whole. The participants in action research consisted of a interprofessional team working on the rehabilitation of severely handicapped children in the special needs group of a day care centre, which included specialists of early special education, physiotherapists and speech therapists. The research data were collected by thematic interviews at the beginning and at the end of the process by interviewing parents and professionals. The data were analysed with methods of content analysis using the QSR Nvivo computer software. At the beginning of the action research project the parents' role included both activities and passive presence and compliance with instructions. Professionals' activities were accordant with the expert- child- and family-oriented operating models. The major obstacles of interprofessional family work were a lack of knowledge, intolerance, which was manifested as a lack of equality and discussion, an expert orientation and fragmentation of activities. After the development project, according to the parents, interprofessional family work provided emotional and cognitive support. According to the professionals, interprofessionality was manifested as partnerships and promotion of empowerment. The development of operation was influenced by a positive attitude, which fostered a favourable atmosphere and acceptance of change, and a conversational culture, which was manifested as communication skills and awareness of matters. The findings of the study can be utilised in the development interprofessional co-operation and family work in professional basic education and further and in-service education. / Tiivistelmä Tutkimuksessa kuvataan ja analysoidaan moniammatillisen perhetyön ilmenemistä vaikeavammaisten lasten kuntoutuksessa päiväkodin erityisryhmässä. Näkökulman antavat vanhemmat ja lääkinnällisen sekä kasvatuksellisen kuntoutuksen ammattihenkilöt ennen kehittämistoimintaa ja sen jälkeen. Alkuvaiheessa tutkittavaa ilmiötä kuvataan ja analysoidaan myös kuntoutuksen vastuuyksikössä ilmenevänä toimintana. Lisäksi kuvataan ja analysoidaan moniammatillisen perhetyön kehittämisen esteitä sekä toiminnan kehittymiseen vaikuttavia tekijöitä. Näiden kautta kuvataan moniammatillisen perhetyön kehittämisprosessi. Tutkimus on osa Oulun yliopiston kansanterveystieteen ja yleislääketieteen laitoksen ja Oulun Diakonissalaitoksen yhteistyönä järjestämää moniammatillisen perhetyön koulutus- ja kehittämisprojektia, joka toteutettiin vuosina 2000–2002. Teoreettisena viitekehyksenä on ekokulttuurinen teoria, jonka mukaan lapsen elämää tarkastellaan kiinteänä osana perheen elämää. Perhe nähdään aktiivisena omaan elämäänsä vaikuttavana yksikkönä. Toiminta perheiden kanssa toteutuu moniammatillisena perhetyönä. Tutkimus toteutettiin toimintatutkimuksena, johon kuului kolme interventiota: moniammatillinen perhetyö -koulutus ja keskustelupiirit sekä Pikku-Portaat - Kasvamaan: syntymästä kolmivuotiaaksi kuntoutus- ja kasvatusmallin käytön koulutus. Interventiot muodostivat yhdessä kokonaisuuden. Toimintatutkimukseen osallistui vaikeavammaisten lasten kuntoutuksessa päiväkodin erityisryhmässä mukana oleva moniammatillinen tiimi, johon kuului varhaiserityiskasvatuksen asiantuntijoita sekä fysio- ja puheterapeutteja. Tutkimusaineistot kerättiin vanhempien ja ammattihenkilöiden teemahaastatteluilla prosessin alussa ja lopussa. Aineistot analysoitiin sisällön analyysilla käyttäen QSR Nvivo -tietokoneohjelmaa. Toimintatutkimuksen alussa vanhempien rooliin kuului sekä aktiivista toimintaa että passiivista ohjeiden noudattamista ja mukana kulkemista. Ammattihenkilöt toimivat asiantuntija-, lapsi- ja perhekeskeisen toimintamallin mukaisesti. Moniammatillisen perhetyön esteenä olivat tiedon puute, suvaitsemattomuus, joka ilmeni tasa-arvon ja keskustelun puutteena, asiantuntijakeskeisyys sekä toiminnan pirstaleisuus. Kehittämistyön jälkeen moniammatillinen perhetyö näkyi vanhempien mukaan emotionaalisena ja tiedollisena tukena. Ammattihenkilöiden mukaan toiminta ilmeni kumppanuutena ja voimaantumisen tukemisena. Toiminnan kehittymiseen vaikuttivat positiivinen asennoituminen, joka ilmeni myönteisenä ilmapiirinä ja muutosmyönteisyytenä, ja keskusteleva kulttuuri, joka ilmeni keskustelutaitona ja tietoisuutena asioista. Tutkimuksessa on tuotettu tietoa, jota voidaan hyödyntää kehitettäessä moniammatillista yhteistyötä ja perhetyötä ammatillisessa peruskoulutuksessa sekä jatko- ja täydennyskoulutuksessa.

Background Within trauma teams, effective communication is necessary to ensure safe and secure care of the patient. Deficiencies in communication are one of the most important factors leading to patient harm. Time is an essential factor for rapid and efficient disposal of trauma teams to increase patients’ survival and prevent morbidity. Trauma team training plays an important role in improving the team’s performance, while the leader of the trauma team faces the challenge of coordinating and optimizing this performance. Aim The overall aim of this thesis was to analyse how members of trauma teams communicated verbally and non-verbally during trauma team training in emergency settings, and how the leaders were positioned or positioned themselves in relation to other team members. The aim was also to investigate the use of a communication tool, closed-loop communication, and the time taken to make a decision to go to surgery in relation to specific factors in the team as well as the leader’s position. Methods Eighteen trauma teams were audio and video recorded and analysed during regular in situ training in the emergency room at a hospital in northern Sweden. Each team consisted of six participants: two physicians, two nurses, and two enrolled nurses, giving a total of 108 participants. In Study I, the communication between the team members was analysed using a method inspired by discourse psychology and Strauss’ concept of “negotiated orders”. In Study II, the communication in the teams was categorized and quantified into “call-outs” and “closed-loop communication”. The analysis included the team members’ background data and results from Study I concerning the leader’s position in the team. Poisson regression analyses were performed to assess closed-loop communication (outcome variable) in relation to background data and leadership style (independent exploratory variables). In Study III, quantitative content analysis was used to categorize and organize the team members’ positions and the leaders’ non-verbal communication in the video-recorded material. Time sequences of leaders’ non-verbal communications in terms of gaze direction, speech time, and gestures were identified separately to the level of seconds and presented as proportions (%) of the total training time. The leaders’ vocal nuances were also categorized. The analysis in Study IV was based on the team members’ background data, the results from Study I concerning the leader’s position in the team, and the categorization and quantification of team communication from Study II. Cox proportional hazard regression was performed to assess the time taken to make a decision to go to surgery (outcome variable) in relation to background data, the leader’s position, and closed-loop communication (independent variables). Results The findings in Study I showed that team leaders used coercive, educational, discussing, and negotiating repertoires to convey knowledge and create common goals of priorities in work. The repertoires were used flexibly and changed depending on the urgency of the situation and the interaction between the team members. When using these repertoires, the team leaders were positioned or positioned themselves in either an authoritarian or an egalitarian position. Study II showed that closed-loop communication was used to a limited extent during the trauma team training. Call-out was more frequently used by team members with eleven or more years in the profession and experience of trauma within the past year, compared with team members with no such experience. Scandinavian origin, an egalitarian team leader and previous experience of two or more structured trauma courses were associated with more frequent use of closed-loop communication compared to those with no such origin, leader style, or experience. Study III showed that team leaders who gained control over the “inner circle” used gaze direction, vocal nuances, verbal commands, and gestures to solidify their verbal messages. Leaders who spoke in a hesitant voice or were silent expressed ambiguity in their non-verbal communication, and other team members took over the leader's tasks. Study IV showed that the team leader’s closed-loop communication was important for making the decision to go to surgery. In 8 of 16 teams, decisions on surgery were taken within the timeframe of the trauma team training. Call-outs and closed-loop communication initiated by the team members were significantly associated with a lack of decision to go to surgery. Conclusions The leaders used different repertoires to convey and gain knowledge in order to create common goal in the teams. These repertoires were both verbal and non-verbal, and flexible. They shifted depending on the urgency of the situation and the interaction within the team. Depending on the chosen repertoire, the leaders were positioned or positioned themselves as egalitarian and/or authoritarian leaders. In urgent situations, the leaders used closed-loop communication as part of a coercive repertoire, and called out commands and directed requests to specific team members. This repertoire was important for making the decision to go to surgery; the more closed-loop communication initiated by the leader, the more likely that the team would make a decision to go to surgery. Problems arose if the leaders were positioned or positioned themselves as either an authoritarian or an egalitarian leader. The leaders needed to be flexible and use different repertories in order to move the teamwork forward. It was notable that higher numbers of call-outs and closed-loop communication initiated by the team members decreased the probability of making the decision to go to surgery.

Traditional methodologies of software development are burdened with number of problems, especially its complexity, bureaucracy and sticking on detailed processes defined in advance. This all often mean overtiming and overpricing the project as well as other negative effects. Agile methodologies of software development pursue solving such problems. They are built on principles of team-work, communication and developers' relations and sharing their knowledge. These values are one of the most important in agile development concept. This thesis's target is to identify and describe those principles of agile software development which impact development team functioning, working motivation of developers and focus on the project goals. Reader is first shortly familiarized with general theory of working motivation, team-working and leading to achieve the target. Then particular agile development principles are analyzed and the impact on developers' motivation, whole team functioning and focusing on the project goals is described. Another target of the thesis is to identify requirements on agile software developers, to explain what the need of them lies in and how the absence of these personal characteristics would impact whole team's productivity and the development progress. The last target of this thesis is to examine agile development as a whole. A SWOT analysis is used to achieve this. It states the strengths, weaknesses, opportunities (advantages) and risks of agile development. There is a list of 11 serious mistakes that can take place in the agile development process and heighten the risk of the project fail stated at the end of the thesis.

The perpetration of theft by employees in a nursing home is the subject of this study. The investigation focuses mainly on the theft of clients’/residents’ possessions by those people who are supposed to care for them. Previous research indicated a relationship between ethical climate and the behavioural outputs of employees in an organization. This research, which is mainly qualitative in nature, endeavours to study the assumed relation between ethical climate and theft by employees in a specific location, namely at Vergenoeg vir Seniors, an old age home in Pretoria. With the aid of a standardized questionnaire the nature of the ethical climate in the home is clarified. Thereafter the results are evaluated and investigated by utilizing (i) a focus group interview and (ii) six in- depth individual interviews. Certain substantial and formal tendencies which present themselves, are discussed fully. For example, it is detected that “rules and regulations” play a paramount role as regards ethical climate, whereas “friendship and team work” rate very low. Ethical climate however does affect employee theft. Therefore it is recommended that this aspect should be managed with care and should also enhance the climate type of “social responsibility”. Other recommendations involve the need for team building and proper job descriptions, as well as dealing with the perception of most older people that theft practices differ according to race. Finally, some suggestions for further study are made. / Dissertation (MCom (Human Resources Management))--University of Pretoria, 2005. / Human Resource Management / unrestricted

Reforms that have taken place in the South African education system since 1994 have led to changes in terms of how learning areas are taught in schools. There have been changes regarding the teaching of physical development activities in schools in recent years. Physical education as a subject was infused within life orientation (LO) as a learning area with physical development activities as one of the outcomes. The time to teach physical development activities has been reduced as other learning outcomes within LO have to be taught. This has led to situations where the teaching of physical development activities is undermined in many schools. Pressure to perform well in learning areas such as mathematics and literacy makes educators to devote less time on the teaching of physical development activities. To a larger extent, financial resources on the other hand, are being directed to other learning areas due to pressure to conform to international education standards. There is a need for school leaders to respond to new conditions of teaching. This research project deals with the leadership practices of heads of department (HODs) in the implementation of physical development activities. The study aims to investigate how HODs lead and manage the educators who teach physical development activities. Among other things, the study will focus on the HODs‟ leadership styles relevant to the teaching of physical development activities. The study will also look at challenges they experience in their departments, training needs and how they keep balance between teaching and monitoring educators who teach physical development activities. The researcher used qualitative research approach to collect information for the study. Semi-structured interviews were conducted with two HODs and four educators in two primary schools. The findings indicate that lack of experience and specialisation in the teaching of physical development activities has an influence on the HODs leadership style. More support is needed in the teaching of physical development activities in order to boost the confidence of those who are teaching this part of the learning area. Deployment of staff members to the relevant positions is one of the priority areas. An implication for schools, particularly HODs and school management teams is that the teaching of physical development activities is as important as the teaching of other learning areas. / Dissertation (MEd)--University of Pretoria, 2013. / gm2014 / Education Management and Policy Studies / unrestricted

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