As a result of covid-19, there has been an increase of digitalisation in society and remote-work has therefore also increased. Workplaces have sent employees home and meetings have taken place through video calls over the internet. Remote-work is not evenly distributed across different occupational groups, but within financial institutions, the majority of work can be performed in an independent location. The purpose of this paper is to gain an increased understanding of the experience of usability within digital conference tools. This paper examines the perceived usefulness of conference tools by applying the theories Technology Acceptance Model (TAM) and Theory of Reasoned Action (TRA). This paper uses both a questionnaire and interviews to answer the research question. The result indicates that the experience of usability has a TAM score of 75,39 for the total average at financial institutions. One difference that the study found was the experience of usability based on the length of time the employee has used Microsoft Teams at financial institutions, the less time of use, the lower the score. This means that there may be a learning need of Microsoft Teams. Positive experiences for Microsoft Teams perceived usability, which can be generalized to more conference tools, are time-saving, efficient and good functionality. Negative experiences for Microsoft Teams perceived usability, which also can be generalized to more conference tools, are file management, resource-heavy and impersonal.

Artificiell intelligens (AI) är idag en mycket omdiskuterad teknik med många postulerade användningsområden inom en bred rad vetenskapliga principer. Inom medicin har datorer länge hjälpt till med att analysera data och hjälpa medicinska utövare. Idag är frågan mer relevant än någonsin då medicinsk AI håller på att lanseras i kliniska miljöer och många utövare tror att tekniken kommer att få ett stort genomslag i framtiden. Utifrån denna bakgrund har vi velat undersöka Sveriges läkarstudenters inställning till AI som ett hjälpmedel inom sjukvården. Detta har gjorts genom en kvantitativ enkätbaserad undersökning som bygger på en modifiering av modellen Technology acceptance model 2 (TAM2) för att mäta attityderna till tekniken. Resultaten från enkäten har analyserats med hjälp av t-tester och regressionsanalys för att besvara våra forskningsfrågor. Analysen av resultaten visar bland annat att Sveriges läkarstudenters inställning till AI inom sjukvård är positiv och att de vill använda sig av tekniken. / Artificial intelligence (AI) is today a much debated technology with many postulated uses in a wide range of scientific principles. In medicine, computers have for a long time helped to analyze data and helped medical practitioners. Today, the issue is more relevant than ever as medical AI is being launched in clinical settings and many practitioners believe that the technology will have a major impact in the future. Based on this background, we have wanted to investigate Sweden's medical students' attitude to AI as a tool in healthcare. This has been done through a quantitative survey based on a modification of the model Technology Acceptance Model 2 (TAM2) to measure attitudes to this technology. The results from the survey have been analyzed using t-tests and regression analysis to answer our research questions. The analysis of the results shows, among other things, that Sweden's medical students' attitude to AI in healthcare is positive and that they want to use the technology.

The shift towards automation and safer vehicles will increasingly involve use of technological advancements such as Advanced Driver Assistance Systems (ADAS). Nevertheless, these technologies need to meet users’ perceived needs to be effectively implemented and purchased. Based on an updated version of the Technology Acceptance Model (TAM), this study analyses the main determinants of drivers’ intention to use an ADAS aimed at detecting cyclist and preventing potential collision with them through an auto-braking system. Even if the relevance of perceived usefulness, perceived ease of use and trust on the acceptance of a new system has been already discussed in literature, we considered the role of an external variable such as attitudes towards cyclists in the prediction of an ADAS aimed to improve the safety of cyclists. We administered a questionnaire measuring negative attitudes towards cyclists, trust, perceived usefulness, perceived ease of use and the behavioural intention to use the system to 480 Italian drivers. Path analysis using Bayesian estimation showed that perceived usefulness, trust in the system, and negative attitudes towards cyclists have a direct effect on the intention to use the ADAS. Considering the role of attitudes towards other road users in the intention to use new ADAS aimed to improve their safety could foster the user’s acceptance, especially for those people who express a negative representation of cyclists and are even more unlikely to accept the technology.

The steady growth of the e-commerce sector and the associated logisticalchallenges in the last mile, as well as the equally increasing expectations ofconsumers for parcel delivery call for innovation in the last mile. Drones androbots seem to be a reasonable alternative delivery option to meet thesechallenges. Before these technologies are used as means of transport in the lastmile, it is necessary to investigate whether it will be accepted by potentialconsumers. This thesis aims to identify the factors influencing conumser’ acceptance ofautonomous delivery vehicles for delivery in Germany. To determine thebehaviour of potential consumers, the Technology Acceptance Model wasextended by several factors from different acceptance models that seemedrelevant from a consumer perspective. In order to investigate consumer acceptance, a quantitative approach wasconducted using questionnaires. The propsed hypotheses were tested usingstructural equation modelling. Further, a multi-group analysis was conducted toindentify sociodemographic differences. The results show that price sensitivity, perceived usefulness, hedonic motivation,and perceived ease of use influence the behavioural intention of consumers inGermany to use autonomous delivery vehicles, whereas privacy security andfacilitating conditions do not have a significant effect. Further no significantdifferences were found in the multigroup analysis.

Voice assistant technology on smartphones, smart speakers, or those on the wearable devices is one of the fastest-growing artificial intelligence applications in the market now. However, with the potential ethical issues related to the voice technology, it still has not been extensively covered in major markets such as Indonesia. Therefore, this study aims to explore Indonesians’ perception of voice assistant technology, mainly focusing on whether ethical concerns might play a role in their adoption and use of the technology. Firstly, the picture of the discussion about voice assistants and the possibilities of ethical issues is surrounding the technology in the Indonesian landscape by media is presented using Critical Discourse Analysis (CDA). The findings indicate that educational and informative material has a wider resonance compared to ethical concerns and the downsides received from the technology. Secondly, the study also explored the motivations to adopt and use the technology, focusing on whether ethical concerns might play a role in their perception of the technology, attitude, and experience toward voice assistants through semi-structured interviews. The data, then, was analyzed using the Technology Acceptance Model (TAM). It shows that the users who perceive the voice assistant useful or easy to use still use it to a varying extent. It indicates that TAM variables are not fully explaining the adoption of technology. Adding an ethical framework, we can see that most of the users do not have enough knowledge of the technology they use. It resonates with the portrayal of the subject in media. However, those who are unaware of or neglect the situation to adopt and use the technology still use voice technology influenced by peer pressure, their respect for authority, and other rationalization behavior. Meanwhile, mediation theory explores the influence of the human- technology relationship on the ethical behavior of the users. It also explains that the relation between technology and users is an alterity relationship.

Syftet med studien är att undersöka hur kundernas förväntningar på användarvänlighet på bankers produktutbud och förväntningar på byteskostnader har påverkats av ett bankbyte eller komplettering av en bank till. Det är av vikt för banker att förstå kunders förväntningar då kundrörligheten har ökat de senaste åren, därav är det fler kunder som genomgår bankbyte eller kompletterar med en bank till. Därmed har det blivit alltmer viktigt för bankerna att differentiera sig med sitt produktutbud och den aspekt som tas upp i studien vilket är användarvänlighet. Vidare associerar många kunder ett bankbyte med byteskostnader vilket gör att det är av intresse att förstå om de ändras efter ett bankbyte jämfört med ett tidigare bankbyte.   Studien stadgat sig på tidigare forskning som har utgjort grunden för undersökningen, däremot uppmärksammades det ingen modell som mäter förväntningar på det sätt som studien avser att göra. Det har gjort att studien har utgått från uppfattad användarvänligheten i Teknologi acceptans modellen och Byteskostnader för att besvara studiens frågeställningar. Då studien har försökt dra generella slutsatser har det använts en kvantitativ enkät som utgjorde grunden för statistiska tester. Däremot är det viktigt att påpeka studiens generaliserbarhet då studien inte lyckades uppnå ett urval som kan representera alla svenska bankkunder. De resultat som studien fick fram visar att kunders förväntningar på användarvänlighet på bankers produktutbud inte har realiserats efter bankbytet eller kompletteringen. Det kunde inte heller påvisa någon skillnad på hur kunders förväntningar på byteskostnader har ändrats efter bankbytet eller kompletteringen. / The purpose of this study is examined how customer expectations on perceived ease of use of the supply of banks products and the expectations on switch cost is affected by a switch or to complement with one bank more. It´s important for banks to understand the customer´s expectations due to the overall increase in customer mobility, where more customers undergo a switch or to complement with one bank more. Therefor it is importance for banks to differentiate their perceived ease of use of the supply of products with is the aspect with is addressed in this study. Furthermore, many customers associate a bank switch with switching costs and therefore it´s a subject that that is important to understand if the expectation have changed after they undergo a switch. This study foundation is based on previous research however it´s have not been found a model how to the measure the expectations in the manner that this study attempt to do. Instead this study has used perceived ease of use from the Technology acceptance model and the theories of switching cost to answer these study questions. Because this study has tried to draw general assumptions from the result, it has been used a quantitative survey as a base for statistical tests. Therefor it´s important to acknowledge the generalizability in the study have failed to generate a sample with can represent the Swedish bank customers. However, the resultant in the study indicates that customers’ expectations regarding customer perceived ease of use of the supply of products have not been fulfilled after a switch of bank or to complement with one bank more. It could neither detect any difference in expectations of switching cost after a switch or to complement with one bank more.

The introduction of new information systems in different types of organizations is becoming more and more frequent in today's modern and digitized society. A common problem is that the new systems fail to reach user popularity. It is therefore important to ensure that the new systems that are introduced are accepted by the users. The study examines which factors are most important for teachers and course administrators at Uppsala University when they start using a new digital exam system - Inspera Assessment. The survey was conducted by collecting qualitative data through interviews of system administrators, teachers and course administrators at Uppsala University. The data generated was then analyzed on the basis of the theoretical framework technology acceptance model 2 in order to identify the factors that are most important to the users for them to accept the new system. In the conclusion, we discuss further how Uppsala University has worked with user acceptance in order to advise on how future implementations can learn from the implementation of Inspera Assessment to ensure high user acceptance. The study concluded that it is important to offer solid support that corresponds to users’ requirements and desires, to take into account the intended users' work processes at new introductions and that users can see a link between use of the system and increased efficiency in the work.

Wearable technology has many potential benefits for employees in the workplace, including safety, health, and motivation. However, there are also many concerns about privacy and the use of data from these devices. More research is needed to understand how privacy affects the user acceptance of wearables in the workplace. The purpose of this thesis is to understand how users perceive and accept wearables at work from a privacy perspective. The thesis studied wearable fitness trackers and evaluated the acceptance of these based on an extended version of the technology acceptance model (TAM). The thesis performed qualitative interviews with users who use wearables daily and presents the largest factors identified to influence the acceptance of wearable fitness trackers at work from a privacy context. The result of the research shows that there are three main factors influencing the acceptance of wearables in the workplace from a privacy perspective: User’s privacy and data disposition, the importance of transparency, and the importance of aligned subjective norms.

The phenomenon of Live Video Shopping (LVS) has gained increased attention in recent years. Sinceapproximately 2017, the Chinese market has brought LVSto the attention of the public. In terms of overall market share, LVS was projected to account for roughly 20% of the overalle-commerce volume in Chinauntil 2021. Despite that, within Europe LVS has not seen such rapid growth and seems to be still a neglected domain,both in practice and in academia.Most academic research on LVS has originated in China and took place in an Asian setting. From a European standpoint, these findings can onlyserve as a starting point for further researchdue to cultural differences. Sincemost extant research on the topic of LVS adopted a quantitative research design, we could clearly identify a lack of qualitative studies in a European context. Therefore, our study aims to fill this research gap by investigating European consumersperceived value of LVS and their motivations to engage in it. A qualitative research design is particularly suitable for the exploratory nature of ourresearch. For the collection of data, we conducted three synchronous online focus groups through purposive sampling of European participants. In addition to that, and as a triangulation for our data sources, Pål Burman, the CEO of the LVS provider Zellma, was interviewed. With this we were able to includedifferent perspectives on the topic. It also helped us to increase thevalidityofthemanagerial implications.Usingthematic analysis, we could identify themes that theparticipants associated with the concept of LVS. The findings suggest that the perceived value of LVS for European consumers is not indisputable. Based on the theoretical concept of perceived value,LVS has to solve the trade-off between give and get components. This means that the committed time for attending an LVS stream has to be compensated by certainbenefits, such asdiscounts, enhanced product information, exclusivity of content,or inspiration. By using the theoretical framework of Uses and Gratifications Theory (UGT), we were able to divide the motivations of European consumers to engage in LVS in three types of gratifications: hedonic, utilitarian, and social. As opposed to prior Asian research on the topic, social gratifications only played a minor role forEuropean consumers. Reasons for an interaction between the viewer and the broadcaster were primarily product-related and utilitarian by nature. Engagement for the sake of social motives could not be confirmed. Utilitarian gratifications desired byEuropean consumers were mainly connected to theobtainment of enhanced production information, leading to more informed purchase decisions. Hedonic motivations were for exampleentertainmentand inspiration. When connecting UGT to the TechnologyAcceptance Model (TAM), we have also been able to identify consumers' approachesto LVS as a new technology.Crucial here weretheperceived ease of use and perceived usefulnessof LVS.It was shown that consumers require LVS to be as easy or easier than normal e-commerce shopping is already.LVS would further be perceived as useful if it could provide the viewers with something uniquethat old technologies are not able to provide.Asa new digital phenomenon, itis expected to serve as a complement to physical and online stores. In fact, LVS might not only serve as a platform of sales, but also tocreate long-lasting relationships between a brand and its consumers with consumer engagementas a main desired outcome.

Syftet med denna kandidatuppsats i informatik är att ge fallföretaget underlag att använda föratt kunna förbereda sina medarbetare inför ett systembyte och därmed undvika vanligafallgropar. Uddeholm AB är studiens fallföretag och syftet har formulerats utifrån ettkunskapsbehov företaget upplever. Litteraturstudier har använts för att precisera studiensfrågeställningar och som underlag för en intervjuguide som användes i intervjuer medanvändare och systemexperter.Undersökningsfrågorna handlar om vilka åtgärder som behöver vidtas för att förberedaanvändare inför det kommande affärssystemsbytet, samt hur dessa åtgärder ska utföras. Dessafrågor har besvarats från både ett användarperspektiv och perspektiv från systemexperter.Slutsatserna ur ett användarperspektiv var att användarinvolvering var viktigast. Detta menaranvändarna kan göras genom att de får vara delaktiga i att identifiera brister i det nuvarandesystemet och därmed bidra med hur de anser att det kommande systemet ska anpassas. Andraslutsatser var att key users kunde användas till att motivera medarbetarna, att få tid tillutbildning innehållande introduktion, testning i verklig miljö, ta del av nya funktioner menäven att jämföra nya affärsprocesser med nuvarande som användarna inte ville skulle ändras.Manualer ansåg användarna vara oväsentliga medan däremot lathundar, chattfunktioner ochhjälpbubblor hade varit bättre. Aktiva ledningsstöd ansåg användarna vara viktigt och det kangöras genom att de delar med sig av lättillgänglig information, har en kontaktperson blandanvändarna och att användarna får delta i möten och avstämningar.Systemexperterna anser att användarinvolvering är oerhört viktigt och menar att workshopskan användas för detta men berättar inte i vilket syfte. Utbildning i det nya systemet ärmycket väsentligt anser de också. Deras uppfattningar om utbildningens innehållöverensstämmer med användarnas med avseende på introduktion och ta del av nya funktioner.De nämner interaktiva filmer som en del av användarutbildningen vilket inte användarnanämner men deras förslag med testning i verklig miljö kan vara jämförbart. Systemexperternaanser att det kan vara en nödvändighet att användarna ändrar sina arbetsprocesser. Dettaskiljer sig ifrån användarnas önskemål. Systemexperterna anser också att ledningens aktivastöd inte är viktigt vilket också skiljer sig från användarnas uppfattning som menar attledningens stöd är väsentlig.