<p><strong>Bakgrund:</strong> Svenska transportföretag är utsatta för hård konkurrens från utländska företag. För attkunna överleva måste de svenska transportföretagen skapa mervärde åt sina kunder.</p><p><strong>Problemformulering:</strong> Vilka faktorer är viktiga vid utformning av tilläggstjänster för att svenskatransportföretag ska nå långsiktig överlevnad?</p><p><strong>Syfte:</strong> Syftet med detta arbete är att analysera och utvärdera transportköpande företags behov avtilläggstjänster.</p><p>Metod: Uppsatsen har ett hermeneutiskt synsätt. Författarna använder sig av en kombination avkvalitativa och kvantitativa undersökningsmetoder för att generera en djupare förståelse ochmöjlighet att dra vissa slutsatser. Forskningsansatsen är deduktiv.</p><p><strong>Teorier:</strong> De teorier som används i uppsatsen är: Mervärdesteorin, Involveringsteorin, Nätverkssynsättet.</p><p><strong>Empiri:</strong> Empirin består av primärdata inhämtad via intervjuer och enkäter med representanter fråntransportköpande företag.</p><p><strong>Resultat/Analys:</strong> Vi har kommit fram till att majoriteten av de tillfrågade företagen i dennaundersökning har önskemål om att få ta del av transportföretagens tilläggstjänster och att eventuellti samråd med dessa även utveckla nya.</p><p><strong>Slutsats:</strong> Transportköpande företag är i hög utsträckning höginvolverade i transporter. De är därförmottagliga för relationsmarknadsföring. Detta möjliggör för svenska transportföretag att interageramed kunderna. Genom värdeskapande aktiviteter med kunderna kan tilläggstjänster skapas och ettmervärde uppstår för båda parter.</p> / <p><strong>Background:</strong> Swedish transport companies are facing strong competition from foreign companies. To survive, the Swedish transport companies have to create value for its customers.</p><p><strong>Problem definition:</strong> What factors are important in the definition of additional services to Swedish transport companies to achieve long‐term survival?</p><p><strong>Purpose:</strong> The purpose of this work is to analyze and evaluate transport buying companies need of additional services.</p><p><strong>Method:</strong> This bachelor essay has a hermeneutical approach. The authors use a combination ofqualitative and quantitative research methods to generate a deeper understanding and ability todraw some conclusions. The research approach is deductive.</p><p><strong>Theories:</strong> The theories used in the essay is: Value theory, Involvement theory,</p><p><strong>Empiric:</strong> The empirical data consists of primary data gathered through interviews and questionnaire swith representatives from the transport buyers.</p><p><strong>Results/Analysis:</strong> We have found out that the majority of the companies surveyed in this study want to take part of the transport companies additional services and in consultation with these, and also develop new ones.</p><p><strong>Conclusion:</strong> Transport buying companies are often high involved in transports. They are therefore susceptible to relationship marketing. This makes it possible for Swedish transport companies tointeract with customers. By value‐adding activities with the customers the companies can create additional services and value for both parties.</p>

Bakgrund: Svenska transportföretag är utsatta för hård konkurrens från utländska företag. För attkunna överleva måste de svenska transportföretagen skapa mervärde åt sina kunder. Problemformulering: Vilka faktorer är viktiga vid utformning av tilläggstjänster för att svenskatransportföretag ska nå långsiktig överlevnad? Syfte: Syftet med detta arbete är att analysera och utvärdera transportköpande företags behov avtilläggstjänster. Metod: Uppsatsen har ett hermeneutiskt synsätt. Författarna använder sig av en kombination avkvalitativa och kvantitativa undersökningsmetoder för att generera en djupare förståelse ochmöjlighet att dra vissa slutsatser. Forskningsansatsen är deduktiv. Teorier: De teorier som används i uppsatsen är: Mervärdesteorin, Involveringsteorin, Nätverkssynsättet. Empiri: Empirin består av primärdata inhämtad via intervjuer och enkäter med representanter fråntransportköpande företag. Resultat/Analys: Vi har kommit fram till att majoriteten av de tillfrågade företagen i dennaundersökning har önskemål om att få ta del av transportföretagens tilläggstjänster och att eventuellti samråd med dessa även utveckla nya. Slutsats: Transportköpande företag är i hög utsträckning höginvolverade i transporter. De är därförmottagliga för relationsmarknadsföring. Detta möjliggör för svenska transportföretag att interageramed kunderna. Genom värdeskapande aktiviteter med kunderna kan tilläggstjänster skapas och ettmervärde uppstår för båda parter. / Background: Swedish transport companies are facing strong competition from foreign companies. To survive, the Swedish transport companies have to create value for its customers. Problem definition: What factors are important in the definition of additional services to Swedish transport companies to achieve long‐term survival? Purpose: The purpose of this work is to analyze and evaluate transport buying companies need of additional services. Method: This bachelor essay has a hermeneutical approach. The authors use a combination ofqualitative and quantitative research methods to generate a deeper understanding and ability todraw some conclusions. The research approach is deductive. Theories: The theories used in the essay is: Value theory, Involvement theory, Empiric: The empirical data consists of primary data gathered through interviews and questionnaire swith representatives from the transport buyers. Results/Analysis: We have found out that the majority of the companies surveyed in this study want to take part of the transport companies additional services and in consultation with these, and also develop new ones. Conclusion: Transport buying companies are often high involved in transports. They are therefore susceptible to relationship marketing. This makes it possible for Swedish transport companies tointeract with customers. By value‐adding activities with the customers the companies can create additional services and value for both parties.

Cette thèse de doctorat étudie trois questions de recherche en matière de marchés publics et de politique de la concurrence. Le premier chapitre se concentre sur une analyse microéconométrique des relations stratégiques entre d’une part l’entreprise choisie pour l’attribution d’un marché public et d’autre part l’autorité publique chargée de la régulation d’un service public. Il exploite des données sur le transport public urbain en France pour étudier les déterminants de choix réglementaires qui impactent à leur tour la rentabilité des opérateurs de transport. Le deuxième chapitre explore une évaluation ex-post d’une fusion qui a eu lieu entre deux grands groupes de transport en France (Veolia Transport et Transdev), en se concentrant sur l’existence éventuelle de gains d’efficacité dans les fusions. Enfin, le troisième chapitre donne un aperçu de l’impact d’une fusion lorsque les entreprises se font concurrence pour la qualité et repositionnent leurs services en analysant l’industrie hospitalière française. / This PhD dissertation studies three research questions in public procurement and competition policy presented in the respective chapters and preceded by a general introduction. The first chapter focuses on a microeconometric analysis of the strategic relationships between a firm awarded a public contract and the public authority responsible for regulating a public service. It exploits data on the French urban public transport industry to study the determinants of regulatory contract choices which in turn impact the cost efficiency of transport operators. The second chapter explores an ex-post assessment of a merger which took place between two major transport groups in France (Veolia Transport and Transdev), focusing on the possible existence of merger efficiency gains. Finally, the third chapter provides insight on the impact of merger when firms compete in quality and reposition their services by analyzing the French hospital industry.

With the transport sector being one of the major contributors to global CO2 emissions and a projected growth of emissions by another 16 percent until 2050, the need for new innovative and sustainable solutions for the transport industry arises. These endeavours are what emerging start-up enterprises want to deliver with their novel Transport as a Service business model. As part of their growth strategy, they want to conquer international markets and establish their operations abroad, which is why this thesis develops a strategic framework for the expansion into new foreign markets. For better applicability and generalisability of the results, the framework was additionally tested and refined in the context of an expansion to the German market, using an action research design. Three key stages were identified for Transport as a Service start-ups to expand their operations to attractive foreign markets, namely the market attractiveness assessment, the selection of a suitable market entry mode and finally the initiation of key workstreams to achieve operational readiness abroad. The first stage proposes to expand to markets with a high business proximity, using a ’lightweight funnel approach’, which represents a compromise between resource-intensive market evaluation and reduction of time-to-market through a dynamic learning-by-doing process. Subsequently, it has become apparent that a high-control market entry mode in the form of a wholly owned subsidiary would be the most appropriate for Transport as a Service start-ups to enter foreign markets. Thereby, the scarcity of potential venture partners and acquisition targets can be compensated as well as the risk of technological spill-over mitigated. Finally, during the initialisation of key workstreams in the last stage, five conclusions were drawn from the research. More specifically, the need for acknowledgement of time uncertainties and criticalities in the process, the importance of the company’s operational partner network, a strategic discussion about acquisition of country-specific knowledge, an early business model review as well as the significance of defining clear tasks and responsibilities connected to the installation of a central expansion team with necessary project management authorities emerged. / Transportsektorn bidrar kraftigt till de globala koldioxidutsläppen och utsläppen förväntas öka ytterligare 16 procent tills 2050. I takt med de stigande koldioxidutsläppen har behovet av nya innovativa och hållbara lösningar ökat. Start-ups inom transportsektorn har utvecklat en ny affärsmodell, ”Transport as a Service”-modellen, med syfte att leverera sådana lösningar. Deras tillväxtstrategi omfattar bland annat internationell expansion och etablering utomlands. Syftet med detta examensarbete är därför att utveckla ett strategiskt ramverk för hur man tar sig in på marknaden i ett nytt land. Ramverket utvecklades via aktionsforskning genom att testa det under en tänkt expansion på den tyska marknaden. I utformningen av ramverket identifierades tre huvud-faser för ”Transport as a Service”-start-ups att expandera verksamheten i nya attraktiva geografiska marknader. Dessa är (1) utvärdering av hur attraktiva marknaden är, (2) val av lämpligt tillvägagångsätt för att ta sig in på marknaden och (3) initiering av de viktigaste aktiviteterna som är nödvändiga för att bli redo för drift utomlands. I den första fasen föreslås att expandera till marknader med närliggande branscher genom att använda en ’lightweight funnel approach’. Den innebär en kompromiss mellan resurskrävande marknadsanalys och minskning av ”time-to-market” genom en dynamisk lära genom att göra-process. Som ett resultat har det framkommit att ett väl kontrollerat inträde på en ny marknad via ett helägt dotterbolag är det mest optimala för Transport as a Service start-ups. Därmed mitigeras både eventuell frånvaro av möjliga samarbetspartners eller uppköpsobjekt och risken för oavsiktligt spridande av egen unik kunskap. Slutligen kunde fem forsknings-slutsatser dras rörande uppstarten av aktiviteterna i den sista fasen. Dessa slutsatser är: att det är nödvändigt att ta hänsyn till tidsmässiga osäkerheter och kritiska delar i processen, vikten av att företaget har ett väl fungerande nätverk av partners, en strategisk utvärdering av anskaffning av land-specifik kunskap, en tidig utvärdering av affärsmodellen, samt vikten av att tydliggöra arbetsuppgifter och åtaganden hos ett centralt expansions-team inklusive nödvändiga mandat för projektledning.

My dissertation address is to describe the long distance bus (LDB) transport, its structure, service adequacy and the role it plays in linking the core to the periphery of Ethiopia. The study applied both qualitative and quantitative data analyses. The quantitative data was mainly collected by using questionnaires, from the selected passengers and operators by longitudinal survey, 384 passengers, or 10 %, from each bus took part in the survey. Of these, only 241 questionnaires (63%) were fully completed and used for this analysis. And 6 % of buses or operators (64) were selected by systematic sampling. The routes and towns were also selected by lottery method. The qualitative data was mainly collected by interview. Among these, 5 % (twenty-five) of experts from the City Transport Bureau; the heads of LDB Associations; the owners of LDB; the Federal Transport bureau; and the Mercato Bus terminal. An interview was analyzed based on their own explanations. FGDs were carried out with passengers awaiting departure in the terminal (off-journey). The secondary sources were taken from both the EFTA and Mercato bus terminal dispatch report. The analysis was made mostly by integrating method, and in some cases with separate analysis. Beside with other inferential statistical, Pearson correlation was also applied. The growth rate for level one and level two buses had risen more than 100 % per annum, whereas level three buses showed a decline of 18 % per year. The whole sector shows a 6.6 % growth rate, which is double that of the population growth (2.6 %). The rate of bus dispatch is very high, approximately 38 per day, on the Dessie and Mojo route. The average bus dispatch in all directions is about 32. In terms of service provision and area coverage, level one buses interlink about 23 major towns. Level two buses service more than 70 major towns, and level three more than 110. The highest record of both area and service coverage was occupied by first level buses servicing Dessie, Mekele, Shashemene, Hawassa, and Jimma. On average, the majority of towns are being serviced by one bus, irrespective of their levels. The area and service coverage is thus very high for level three buses, compared with levels two and one. The Dessie and Mojo lines enjoy the highest bus coverage. LDBs typically provide transport for distances of less than 400 kilometres. They contribute towards core to peripheral ties of the nation. This result is expressed by Krugman’s (1991) core-periphery theory. The service adequacy of the industry indicates that above half of the operators would have to wait approximately one hour to pick up passengers and 1 or 2 days per week to get the turn too. This reveals that Levels one, two and three operators are dormant for 1 or 2 days per week. Supply is thus greater than demand, causing the emergence of an informal LDB service. The fact that about 60 % of passengers have to wait for approximately an hour to catch a bus, after collecting tickets, indicates the demand. The buses’ downtimes in order to secure a full load on each departure are positively correlated with bus levels. The LDB provide more for mobility of goods and peoples that can be shape land use and development patterns, and it generate jobs. This enable more for economic growth. Thus, level one is more attractive than other levels. The study identifies the major challenges facing LDB transport. Integration within stakeholders, both internally and externally, is crucial to satisfy the passenger. / Geography / D. Phil. (Geography)

This study attempted to establish the travel behaviours and choice criteria of the South African domestic air passenger and how they differed between low-cost carriers (LCCs) and full-service carriers (FSCs). The study was quantitative and used structured questionnaires to collect data via personal interviews. Descriptive and inferential techniques were used to analyse the data, including a binomial logistic regression to identify predictors of model choice. Analysis This study attempted to establish the travel behaviours and choice criteria of the South African domestic air passenger and how they differed between low-cost carriers (LCCs) and full-service carriers (FSCs). The study was quantitative and used structured questionnaires to collect data via personal interviews. Descriptive and inferential techniques were used to analyse the data, including a binomial logistic regression to identify predictors of model choice. Analysis showed that passengers had a limited understanding of the functioning of the models. This results in consumer perceptions and expectations being discordant with the true differences. In distinguishing between models, LCC passengers rate LCCs more favourably than FSC passengers, but both rate FSCs higher than LCCs. This shows the need of consumers to have the features and services of the FSCs. Amongst the key findings was the absolute importance of price to the passengers on both models when purchasing the ticket. The analysis showed that LCC passengers are highly price sensitive and show loyalty to the lowest price (not airline model). It was apparent that frequent flyer programmes (FFP), or linkages to 3rd party loyalty programmes, for LCCs need to be reconsidered. Younger LCC passengers especially, indicated a need for a simple FFP to receive some form of ‘reward’, as well as benefits traditionally only offered by FSCs. FSC passengers show a greater degree of loyalty and less fare sensitivity. This provides the FSCs with a degree of fare flexibility and the opportunity to move their loyal, less price-sensitive consumers up the price curve to maximise revenue. It was shown that, in distinguishing themselves from FSCs, it is important that LCCs are perceived as being more affordable than FSCs and are offering a value-for-money service. In essence, LCCs have to defend their positioning by (i) ensuring that their fares are not perceived to be as high as a FSCs and (ii) watching that the FSC fares are not declining to a level where FSCs are perceived as being as cheap as a LCC. For LCCs, brand building strategies around issues other than fare need to be devised, with attention paid to identifying determinant factors. / Business Management / D. Com (Business Management)