Most contemporary artists work digitally in one way or another, despite the fact that established art museums do not offer a platform to display digital art, which means that it is difficult for visitors to find it and that media art will have a lower status compared to physical art. For a long time the art museum business has had a complex relationship with the digitization of physical works, virtual museums and intangible art works. These are discussions that had to be ignored when the pandemic started and the art museums were forced to digitize activities that had previously been completely analogous. This report with associated artifacts strives to map digital exhibition trends and create a digital exhibition format that takes into account artistic intention and the art museum's activities, and puts the user experience in focus. The report concludes that it is difficult to generalize when it comes to art, but that digital exhibitions have great potential because you do not have to deal with gravity, wires and other physical aspects when installing digital works in a physical space. Another conclusion is that art museums must begin to look at the developer as part of the core business for the digitization initiatives to work in the long term. Perhaps the pandemic will ultimately mean that art museums to a greater extent dare to break new ground, test new exhibition formats and become more positive about the possibilities of digital exhibition formats.

This thesis examines the benefits and drawbacks of cloud computing technology within the GLAM (Galleries, Libraries, Archives, and Museums) sector of Sweden and Finland. It employs the case study of the recently developed and launched Digital Archive Project at Åland Maritime Museum which leveraged the Amazon Web Services (AWS) technology stack to provide a cloud-based digital platform for the museum's archival materials. The primary objective of this study is to understand the interaction, usage, and suitability of cloud computing technologies and the impact of User Experience (UX) (primary users being the GLAM professionals) on digitalization efforts. This study analyzes eight GLAM institutions in Sweden and Finland using semi-structured interviews and compares the trust and readiness of adapting to private cloud service providers. The findings reveal that Finland has a more ‘aggressive’ and experimental approach to newer technologies such as cloud computing tools, compared to Sweden. In Sweden, there is an appreciation for pleasant UX and methods to make heritage material more accessible, but there is also a lot of hesitation due to the data privacy regulations in the aftermath of the Schrems II Judgment and the invalidation of the EU-U.S. Privacy Shield Agreement. The study concludes that AWS as a cloud provider is difficult to incorporate in the public sector GLAM institutions compared to the private sector. The study also provides practical recommendations for GLAM institutions and professionals and calls for further interdisciplinary research with Digital Humanists at the center of it.

This research study investigates the factors contributing to delays in construction equipment projects, specifically in the User Experience (UX) and Human-Machine Interface (HMI) area, with a particular focus on projects conducted at the company Volvo Construction Equipment. The study incorporates a literature review, a mixed-methods approach combining qualitative and quantitative analysis, and in-depth discussions. Through the analysis of existing literature, the study identifies various factors associated with delays in construction equipment projects, including unclear project requirements, challenges in integrating systems and technologies, communication and collaboration issues, inadequate project management practices, and external influences. Building upon this foundation, qualitative interviews and quantitative surveys were conducted to gather insights from project managers, engineers, and other stakeholders at Volvo Construction Equipment. The findings from the data analysis highlight the frequency and average duration of delays in the UX/HMI area of construction equipment projects. Key contributing factors include communication issues, changes in project requirements or scope, insufficient resources or manpower, delays in component/material delivery, and lack of coordination among teams. These factors significantly impact project performance. Participants in the study reported employing various strategies to mitigate these delays, such as improving communication channels, enhancing cross-functional collaboration, investing in training and skill development, and closely monitoring project requirements. The research outcomes provide valuable insights into the relationships between identified factors and project delays in the UX/HMI area at Volvo Construction Equipment. The results emphasize the importance of addressing these factors through improved planning, effective communication, collaboration, and resource management to enhance project efficiency. Furthermore, the study contributes to the field of UX/HMI in construction equipment projects by shedding light on the specific challenges faced by the company and providing recommendations to improve project management practices and minimize delays. Recommendations to future research directions include longitudinal studies to assess the long-term impact of implemented strategies, exploration of emerging technologies in the UX/HMI domain, and evaluation of different project management methodologies for their effectiveness in addressing delays. By addressing these research gaps, further advancements can be made to optimize the UX/HMI area of construction equipment projects, ensuring successful project outcomes. / Denna forskningsstudie undersöker faktorer som bidrar till förseningar i produktutvecklingsprojekt av arbetsmaskiner, specifikt inom användarupplevelse (UX) och människa-maskin-gränssnitt (HMI), med särskilt fokus på projekt som genomförs vid företaget Volvo Construction Equipment. Studien innefattar en litteraturöversikt, en blandad metodansats som kombinerar kvalitativ och kvantitativ analys samt fördjupade diskussioner. I analysen av befintlig litteratur identifieras olika faktorer som är förknippade med förseningar i denna typ av projekt, inklusive oklara projektkrav, utmaningar att integrera system och teknik, kommunikations- och samarbetsproblem, otillräckliga projektledningsmetoder och externa påverkningar. Med denna grund genomfördes kvalitativa intervjuer och kvantitativa enkäter för att samla insikter från projektledare, ingenjörer och andra intressenter vid Volvo Construction Equipment. Resultaten från dataanalysen belyser frekvensen och genomsnittlig varaktighet av förseningar inom UX/HMI-området för denna typ av projekt. Nyckelfaktorer inkluderar kommunikations-problem, ändringar i projektkrav eller omfattning, otillräckliga resurser eller arbetskraft, förseningar i leverans av komponenter/material och brist på samordning mellan team. Dessa faktorer påverkar projektets prestanda avsevärt. Deltagarna i studien rapporterade att de använder olika strategier för att mildra dessa förseningar, såsom att förbättra kommunikations-kanaler, förbättra tvärfunktionellt samarbete, investera i utbildning och kompetensutveckling samt noggrant övervaka projektkrav. Resultaten ger värdefulla insikter i sambanden mellan identifierade faktorer och projekt-förseningar inom UX/HMI-området på Volvo Construction Equipment. Vikten av att hantera dessa faktorer genom förbättrad planering, effektiv kommunikation, samarbete och resurshantering för att förbättra projekteffektiviteten betonas särskilt. Vidare bidrar studien till fältet UX/HMI inom denna typ av projekt genom att belysa de specifika utmaningar som Volvo Construction Equipment står inför och ge rekommendationer för att förbättra projektlednings-metoder och minimera förseningar. Framtida forskningsriktningar som rekommenderas inkluderar longitudinella studier för att bedöma den långsiktiga effekten av implementerade strategier, utforskning av framväxande teknik inom UX/HMI-domänen och utvärdering av olika projektledningsmetodiker gällande deras effektivitet i att hantera förseningar. Genom att ta itu med detta kan ytterligare framsteg göras för att optimera UX/HMI-området för produktutvecklingsprojekt av arbetsmaskiner och säkerställa framgångsrika projektresultat.

The fast technology development for military unmanned ground vehicles (UGVs) has led to a considerable demand to explore the soldier’s role in an interactive UGV system. This thesis explores how to design interactive systems for UGVs for infantry soldiers in the Swedish Armed Force. This was done through a user-centered design approach in three steps; (1) identifying the design drivers of the targeted military context through qualitative observations and user interviews, (2) using the design drivers to investigate concepts for controlling the UGV, and (3) create and evaluate a prototype of an interactive UGV system design. Results from interviews indicated that design drivers depend on the physical and psychological context of the intended soldiers. In addition, exploring the different concepts showed that early conceptual designs helped the user express their needs of a non-existing system. Furthermore, the results indicate that an interactive UGV system does not necessarily need to be at the highest level of autonomy in order to be useful for the soldiers on the field. The final prototype of an interactive UGV system was evaluated using a demonstration video, a Technology Acceptance Model (TAM), and semi-structured user interviews. Results from this evaluation suggested that the soldiers see the potential usefulness of an interactive UGV system but are not entirely convinced. In conclusion, this thesis argues that in order to design an interactive UGV system, the most critical aspect is the soldiers’ acceptance of the new system. Moreover, for soldiers to accept the concept of military UGVs, it is necessary to understand the context of use and the needs of the soldiers. This is done by involving the soldiers already in the conceptual design process and then throughout the development phases.

Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. This study addresses this gap by offering practical guidelines for CS, actionable insights, and alternative survey design strategies within the context of invoicing. Utilizing a Research-through-Design (RtD) approach guided by the Double Diamond design model, the study consists of four phases: Discover, Define, Develop, and Deliver. From a service design perspective using qualitative methods, the study acquires and analyzes both organizational and customer insights. Synthesized empirical findings emphasize the need for a more comprehensive approach that targets specific phases of the customer journey utilizing a more customer- centric approach, paving the way for alternative methods that reaches beyond just simply measuring CS. Introducing the concept of a personal companion, the study presents a dialogical approach where surveys are experienced as ongoing interactions rather mere tasks. By highlighting the importance of contextualization, alternative survey approaches, and a dialogical approach, this research aims to guide company’s in managing customer feedback strategies.