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Prototype of consumption emotions and implications for service evaluation : the case of anger and anxiety in extended service transactionsMenon, Kalyani. January 1999 (has links)
No description available.
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The Airline Industry of the United States, 1940-1946Little, Sam Jones, Jr. 06 1900 (has links)
The writer purposes in this study to make a survey of the airline industry in the United States from 1940 through 1946. Various phases of the development and present status of air commerce are to be dealt with, including historical growth of the airline industry, the present significance of air transportation in the nation, the federal regulation of airplanes, problems and services involved in commercial air transportation, the operation of airlines, and the future of air transportation.
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Is there room for a second Hong Kong based airline: a look at the air transport industry in Hong Kong.January 1987 (has links)
by Chu Yiu Sun, Stephen. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1987. / Bibliography: leaf 79.
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When the Network Strategy Is Not Enough -The Case of European Full-Service AirlinesKoivula, Lotta, Mirzayev, Elshad January 2005 (has links)
<p>The 1990s were one of the most profitable periods for European airline companies, mainly because of development of world economy and increasing globalisation trends. However, towards the end of the decade, a global economic downturn, high oil prices and new forms of competition turned the industry towards troubled times. The European air-travel industry had to face and accept the new airline business concept, called low-cost or no-frill airlines. In these conditions, traditional airlines had to rethink their strategies and question the old business model. As a response to the competition, European traditional full-service airlines formed alliances or networks to expand the route network and to increase efficiency. Although joint actions of airlines within alliances started to grow, full-service airlines continued to report losses in the weak business environment, in which the low-cost airlines were growing. This thesis aims at identifying the strategic decisions the European traditional airlines have made during the recent downturn in the industry and how the case companies perceive customer value in the alliance they are members of. In order to conduct this study, the authors have chosen two airline companies from two large European alliances. Interviews have been used as a main information source. Interviews were conducted with managers of companies, which at the same time were representatives of companies in the respective alliances. The secondary material such as previous interviews, annual reports of companies, recent studies in thefield, were used as complementary data. Findings and analysis at the end are introduced in response to general market situation, and as a company - alliance information.</p>
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When the Network Strategy Is Not Enough -The Case of European Full-Service AirlinesKoivula, Lotta, Mirzayev, Elshad January 2005 (has links)
The 1990s were one of the most profitable periods for European airline companies, mainly because of development of world economy and increasing globalisation trends. However, towards the end of the decade, a global economic downturn, high oil prices and new forms of competition turned the industry towards troubled times. The European air-travel industry had to face and accept the new airline business concept, called low-cost or no-frill airlines. In these conditions, traditional airlines had to rethink their strategies and question the old business model. As a response to the competition, European traditional full-service airlines formed alliances or networks to expand the route network and to increase efficiency. Although joint actions of airlines within alliances started to grow, full-service airlines continued to report losses in the weak business environment, in which the low-cost airlines were growing. This thesis aims at identifying the strategic decisions the European traditional airlines have made during the recent downturn in the industry and how the case companies perceive customer value in the alliance they are members of. In order to conduct this study, the authors have chosen two airline companies from two large European alliances. Interviews have been used as a main information source. Interviews were conducted with managers of companies, which at the same time were representatives of companies in the respective alliances. The secondary material such as previous interviews, annual reports of companies, recent studies in thefield, were used as complementary data. Findings and analysis at the end are introduced in response to general market situation, and as a company - alliance information.
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Postavení společnosti Emirates Airline v leteckém průmyslu a její zákaznický servis / The position of Emirates Airline in the aviation industry and its customer serviceBerger, Vít January 2015 (has links)
In this thesis I focus on Emirates Airlines, in particular by identifying key factors that led to the acquisition of the current position in the global aviation market. Till the foundation of Emirates Airlines the aviation industry in this region practically did not exist, and therefore it was not too interesting market in general. Using the research of case study at the thesis, I first examined how and why the airline was founded and subsequently described the uniqueness of this particular case. Partial aims are to answer the research questions and confirm or refute the initial hypothesis. In conclusion, I summarized all the key factors and assess their uniqueness and potential limitations when applied to similar cases in the aviation sector.
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Economic practices at British and American airportsTerrab, Mostafa January 1982 (has links)
Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Civil Engineering, 1982. / MICROFICHE COPY AVAILABLE IN ARCHIVES AND ENGINEERING. / Includes bibliographical references. / by Mostafa Terrab. / M.S.
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Is there still a Southwest effect?bin Salam, Najmus Sakib 22 May 2012 (has links)
The US airline industry is going through a period of consolidation through mergers between leading airlines. A number of recent mergers have been approved by the Antitrust Division of the Department of Justice (DOJ) based on the presence of Southwest Airlines in merger-affected markets. In doing so, the DOJ makes a key assumption that Southwest is unresponsive to the reduced competition when its competitors merge. We find that Southwest raised fares more in markets where Delta/Northwest and US/America-West used to operate jointly between 2005-2010. However, Southwest's fares either decreased or rose by less if facing direct or adjacent competition from a low-cost carrier (LCC). Furthermore, Southwest is now merging with AirTran Airways, its biggest LCC competitor. This implies that the DOJ should not rely on Southwest Airlines as a post-merger deterrent to fare increases. / Graduation date: 2012
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Verhoogde toerismevloei deur benutting van oormaatkapasiteit in lugvervoerVivian, Theuns Charles January 2000 (has links)
Study project (MEcon) -- University of Stellenbosch, 2000. / ENGLISH ABSTRACT: This assignment explains the search for a mechanism that can increase tourism
flow by improved utilisation of airline capacity. The inherent characteristics of air
transport indicate that the industry is subject to low short term marginal costs
and that it is very tempting to award discount tariffs for last minute bookings.
The challenge to management is to attract new passengers with discount tariffs
without loosing full tariff passengers. Travel clubs are one of the mechanisms
that are utilised to achieve aforementioned objective. These clubs offer mainly
discount tariffs on hotel accommodation, car hire and airline tickets to their
members.
The acceptability of a travel club that applies restricting measures such as for
example short notice periods, adaptable depart and return dates and shortened
lead times have been tested in the South African market. The majority of
respondents surveyed were in favour of such a travel club. An important finding
is that South Africans are prepared to travel in a chosen month but that the travel
dates within that month are adaptable in exchange for discount tariffs.
The research also indicate that the availability of funds was decisive in the
decision to travel or not to travel over seas. In order to overcome this problem
the introduction of a providence account is recommended as part of the travel
club's products. The challenge for the travel club is thus to consolidate the
demand and to match it with the excess airline capacity. / AFRIKAANSE OPSOMMING: Hierdie werkstuk beskryf die soeke na 'n meganisme wat toerismevloei kan
verhoog deur die verbeterde kapasiteitsbenutting van lugvervoer. Die inherente
kenmerke van lugvervoer toon dat die bedryf onderhewig is aan lae korttermyn
marginale koste en dat die versoeking groot is om afslagtariewe vir op die
nippertjie besprekings toe te staan. Die uitdaging vir die bestuur is om nuwe
passasiers met afslagtariewe te lok sonder om voltariefpassasiers prys te gee.
Reisklubs is een van die meganismes wat gebruik word om die voorgenoemde
doelwit te bereik. Hierdie klubs bied hoofsaaklik afslagtariewe op hotelverblyf,
motorhuur en vliegtuigkaartjies aan hul lede.
Die aanvaarbaarheid van 'n reisklub wat beperkende rnaatreels soos,
byvoorbeeld, kort kennisgewingstydperke, aanpasbare vertrek en terugkeer
datums en verkorte leityd toepas, is in die Suid-Afrikaanse mark getoets. Die
meerderheid van respondente in die ondersoek was ten gunste van so 'n
reisklub. 'n 8elangrike bevinding is dat Suid-Afrikaners bereid is om in 'n
gekose maand te reis, maar dat die spesifieke reisdatums in daardie maand
aanpasbaar is in ruil vir afslagtariewe.
Die navorsing toon ook dat die beskikbaarheid van fondse deurslaggewend is in
die besluit om oorsee te reis of nie. Om hierdie probleem te oorkom word die
instelling van 'n voorsieningsrekening aanbeveel as dee I van die reisklub se
produkte. Die uitdaging aan die reisklub is dus om die vraag te konsolideer en
dan af te stem op die oormaatkapasiteit van die lugrederye.
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Hållbarhetsredovisning inom flygbranschen : En jämförande studie av hållbarhetsredovisning mellan traditionella flygbolag och lågprisflygbolagKovalj, Diamel, Marjanovic, Nikki January 2019 (has links)
Reporting of sustainability has gained an increasing importance over the past years and companies have begun to take greater responsibility for society. One major reason why sustainability has been recognized is because of the increased climate change in the world. The airline industry, which is seen as an important part of today's tourism, have had a major impact on the social, economic and natural surroundings, which is an contributing factor to today's climate change and air pollution. Airlines can be divided into two categories, low-cost airlines and traditional airlines. These two airlines separates each other by their business ideas and strategies, where low-cost airlines target price-sensitive travelers while traditional airlines are known to have a larger price advantage over the low-cost airlines. Different strategies can lead to separation of the sustainability reports, as companies work in different ways, which has consequences for how they report their sustainability. This is a problem as companies take different social responsibilities. The purpose of this study is to describe and analyze how sustainability reporting differs between airlines that use different business strategies, by comparing two low-cost airlines with two traditional airlines. The authors first examined already existing theory that has been collected and compared to the companies' sustainability reports. The conclusions of this study have shown big differences between low-cost airlines and traditional airlines reporting of sustainability. An important reason for this is based on the airlines' strategies, where the low-cost airlines apply a low-cost strategy and try to gain competitive advantages by having the industry's lowest costs, while the traditional airlines have a strategy to make the flight as comfortable as possible for the travelers, where high quality and service is important priorities for creating customer satisfaction. The different strategies between the airlines mean that they prioritize different things, which are reflected in their sustainability reports. All airlines have shown clear initiatives to achieve a more sustainable world, but in this study, the traditional airlines have always done a little extra in all the three perspectives.
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