This thesis describes the issue of selecting of the company's clients Fragile media s. r. o. The company looks at the financial benefits and time. The target of this thesis is to determine what kind of clients brings to Fragile media s. r. o. the greatest benefit. This issue I will discuss in the practical part of this thesis by using multi-criteria decision making. In next step I will deal with what effect will have other methods of estimating weights of the criteria for the results.

The main aim of the master´s thesis is the analysis of the activities of insurance brokers in terms of adhering to the principles of business ethics in the Insurance practice. Using the questionnaire will found attitudes clients insurance brokers to the issue and still views and opinions of the insurance brokers. The result will be the proposals for streamlining and improvement of intermediary activities in insuracance for company ABC, as and FAOL, a.s. and recommendation for itself Insurance Brokers.

The construction sector has been struggling with low productivity issues during the last decades, mainly due to relatively low Research & Development investments compared to other industries, old-fashioned practices, and a fragmented market structure with Clients, Designers and Contractors.    The construction sector urges a digitalization revolution in order to overcome the aforementioned old-fashioned practices, but this digital revolution should go along with adequate methodologies that allow the digitalization to achieve its full potential. The work presented in this thesis aims to improve the efficiency of the construction sector by having a look on more collaborative approaches between Clients, Designers and Contractors in Construction Projects. The collaborative approach researched in this thesis is the Integrated Concurrent Engineering methodology, which covers aspects of Project Management, Organization, Communication and Leadership, exploiting the digitalization capabilities that nowadays’ Technology offers. This thesis develops a theoretical framework for Integrated Concurrent Engineering in Construction Projects, with the aim to enhance their efficiency. The theoretical framework is based in literature research as well as experiences from project managers in the construction sector. The result of this study includes guidelines and recommendations on how to effectively implement the principles of Integrated Concurrent Engineering. The guidelines are applicable for Clients, Designers and Contractors, and can be seen as a tool for the Project Management Team to improve construction project’s efficiency, especially in the design phase.

Trust amongst key stakeholders in schools is a vital aspect for a healthy school culture and climate. This study aims to investigate faculty trust perceptions within an international school context in West Africa. Grounded within a theoretical framework of “Schools as Open-Social Systems”, faculty trust perceptions in colleagues, principals and parents & children were investigated via a quantitative analysis process. Whilst overall results reflect positive faculty trust perceptions in colleagues, principals and clients (parents and children) at the various schools in question, there exists a significant difference for faculty trust in clients and faculty trust in principals across secondary and elementary schools. Results therefore point to a difference in culture and climate that exists across secondary and elementary sections of these schools. An implication of this study would be for school leaders to make tangible efforts towards harmonising the overall culture and climate of these various school sections in order to work towards a common mission and vision. / Tillit bland olika aktörer i skolan är viktig för ett positiv skolkultur och klimat. Denna studie syftar till att undersöka lärarnas tillitsuppfattning i ett internationellt sammanhang i Väst Afrika. Teoretiska utgångspunkter för studien utgår från skolorna som öppna sociala system och kvantitativ analys används för att undersöka lärarnas tillitsuppfattning hos rektorer, kollegor samt föräldrar och barn. Trots att resultaten visar ett positiv tillitsuppfattning hos kollegor, finns det skillnader i lärarnas förtroende i rektorer samt lärarnas förtroende i föräldrar och barn i olika skolnivåer det vill säga mellan grundskolorna och gymnasieskolor. Det påpekar dels skillnader i skolkultur och klimat som existerar mellan grundskolorna och gymnasieskolorna i denna studie. Studien påvisar att skolledare borde agera för att bibehålla ett gemensamt skolklimat och kultur inom alla avdelningar. På så sätt stärks skolans vision och uppdrag.

Syftet med studien är att undersöka socialsekreterares och familjebehandlares professionella möte med klienter. Det professionella mötet studeras och analyseras i studien utifrån tre huvudteman: bemötande, allians- och relationsskapande samt rollkonflikter. Studien är av kvalitativ metodansats och grundas i åtta stycken semistrukturerade intervjuer varav fyra med socialsekreterare och fyra med familjebehandlare. Beträffande bemötandet går det att urskilja olika centrala delar av bemötandet. Dessa är lyhördhet, respektfullhet, ärlighet, tydlighet, empati, delaktighet samt val av klädsel. Allians- och relationsskapande är också ett tema som analyseras i studien och respondenterna uppger viktiga faktorer såsom humor, kroppsspråk, tillit och en minskning av klientens fientliga inställning. Dessa faktorer anses vara viktiga i form av att de möjliggör skapandet av en relation mellan den professionelle och klienten. Ytterligare ett tema som analyseras i studien är socialarbetarnas professionella roll, samt rollkonflikter. En slutsats som framkommer är att socialsekreterarnas yrkesprofession innefattar olika roller. De roller som nämns är myndighetsrollen, föräldrarollen och den stödjande rollen. Familjebehandlarna nämner att de har liknande roller, men att de inte besitter någon myndighetsroll, utan den rollen som nämndes som central var rollen som behandlare. I sin yrkesutövning förklarar respondenterna att deras olika roller kan leda till att det uppstår rollkonflikter. / The aim of this study is to investigate the social workers professional meetings with their clients. The professional meeting is studied through three main themes: personal treatment, the building of a relationship and role conflicts. The study is a qualitative method that is built up through eight semistructured interviews. Four of the interviews were conducted with social workers, who works with child and family investigations, while the remaining four were accomplished with social workers who works with family treatment. Regarding the personal treatment, the study found a number of key factors, which were: responsiveness, respectfulness, honesty, clarity, empathy, participation and choice of clothes. The building of a relationship is also a main theme, which is analyzed in this study. Factors mentioned by the respondents are humor, body language, confidence and a reduction of the client's attitude. These factors are considered important since they enable the building of a relationship between the social worker and the client. Another theme that is analyzed in the study is the socialworkers professional role and role conflicts. A conclusion in the study is that social workers who work with investigations have multiple different roles. The roles mentioned are the authority role, the parent role and the supportive role. The social workers who work with family treatment all mentions the same roles. However, they claim that they do not have an authority role but instead, their work includes a treatment role. The respondents explain that the different roles can lead to roleconflicts.

Syftet med studien var att beskriva psykoterapeuters upplevelser av att arbeta med klienter med perfektionism, då tidigare forskning har visat på att perfektionism har samband med psykisk ohälsa och sämre behandlingsutfall samt är en hindrande faktor i terapeutisk behandling. Kvalitativa, semistrukturerade intervjuer användes för att samla in data från sju erfarna legitimerade psykoterapeuter. Intervjumaterialet analyserades med hjälp av tematisk analys vilket mynnade ut i tre huvudteman: strävan efter perfektion, allianssvårigheter och terapeutiskt förhållningssätt. Slutsatser som dras i föreliggande i studie är att det terapeutiska arbetet kan påverkas av perfektionistiska klienters höga krav och förväntningar på sig själva och sin omgivning samt att deltagarna upplever att perfektionism skapar vissa svårigheter i den terapeutiska alliansen. Dessa utmaningar föranleder enligt deltagarna behov av ett terapeutiskt förhållningssätt som främjar trygghet och varsamt utmanande av perfektionistiska föreställningar. / The aim of the current study was to describe psychotherapists' experience of working with clients with perfectionism, as previous research shows that perfectionism is associated with mental illness, poorer treatment outcomes and is a disruptive factor in therapeutic treatment. Qualitative, semi-structured interviews were used to collect data from seven well experienced licensed psychotherapists. The interview material was analyzed using thematic analysis, which resulted in three main themes: the pursuit of perfection, alliance difficulties and therapeutic approach. Conclusions drawn in the present study are that the therapeutic work can be affected by perfectionist clients' high demands and expectations of themselves and people around and that the participants experience that perfectionism creates certain difficulties in the therapeutic alliance. According to the participants, these challenges give rise to a need for a therapeutic approach that promotes security and a careful questioning of perfectionist perceptions.

<p>Socially engaged design programs, community development coalitions, and intentional and unintentional design spaces are rich with expertise and thinkers who are developing solutions to very pressing, yet complicated problems. Little research has been conducted on the expertise and sense-making of the community partners who participate in these situations. The goal of this research endeavor is to unpack the ways various community partners make meaning of their design experiences by answering the question: What evidence of system’s thinking can be seen in the way community partners describe their work or context? A qualitative research study was conducted in which three community partners were interviewed at various points during their engagement with socially engaged design programs. They demonstrated their systems thinking ability most strongly across the following domains: differentiate and qualify elements, explore multiple perspectives, consider issues appropriately, recognize systems, identify and characterize relationships. These findings imply that the community partners are not only capable of systems thinking but have the potential to be more deeply involved in <a>developing solutions</a> within these settings. Future studies should investigate systems thinking beyond socially engaged design in formal settings and should consider investigation protocols that more directly surface systems thinking domains. Overall, this study contributes to existing work in systems thinking by calling for a more expansive and inclusive engagement of community partners in socially engaged work.</p>

Magister Legum - LLM / This study focuses on the assessment of the Implementation of the Integrated Development Planning (lOP) process in Stellenbosch. The relevance of the study is to investigate whether the lOP process has delivered on the objectives of delivering effective and efficient service delivery to the communities who reside in the different towns within the municipal boundaries. The study will investigate against the policy implementation model of the 5-C Protocol plus communication whether service delivery has been conducted. The primary objective has been to generate and develop options for the improvement of the implementation of the lOP in Stellenbosch. The research not only set out to cover whether service delivery was taking place, but also whether the planning and development of the lOP was moving in the right direction. This could mean that the way the lOP was planned probably needed to be revisited. This scenario has been put to different stakeholders in the interviews to gain their perspectives.In order to make the assessment on the implementation of the lOP the study drew on the theoretical perspectives ascribed to the topic under investigation. The theory covered the areas of planning and different models for policy implementation. The 5-C Protocol (context, content, commitment, clients and coalitions, capacity) plus communication was used as the theoretical model to assess the implementation of the lOP in Stellenbosch. The 5 variables plus communication was adopted to assess whether the variables have been applied and accordingly an evaluation made about how the lOP implementation was conducted. Stellenbosch municipality was used as the case study to assess whether the lOP has been successfully implemented according to the 5-C Protocol plus communication and whether this can be used as a model for future reference by other municipalities. An investigation was conducted on how the municipality implemented the lOP; the fieldwork covered the context (political, social, economic and legal context), content (distributive, redistributive and regulatory use of resourcesO, capacity (tangible and intangible resources), clients and coalitions (stakeholder engagement through public and community participation) plus communication. The fieldwork during the study revealed a number of findings. This is discussed under the different variables of the 5-C Protocol. The variable of context has shown that the political scenario which plays itself out in the municipality has a substantial influence on the other contexts of economical, social and legal. The research found that the politics within the municipality has either stunted or contributed to the growth of especially the economical and social sectors within the Municipality in one or other respect. The content variable which focuses on distributive, redistributive and regulatory approaches by the Municipality has been found to be unrealised. The majority of the stakeholders which were engaged with felt that the distribution and redistribution of resources has not been achieved, especially to marginalised communities. Under the capacity variable (tangible and intangible resources) the study found that although the services to communities are continued to be supplied, there remains a specific lack of expertise and vacant posts within specific critical areas of service delivery. Coupled to this the Municipality did not adopt an approach of sourcing assistance from resident institutions and business in Stellenbosch which could assist in alleviating the situation. The clients and coalitions variable found that different stakeholders who were interviewed came from the politicians, officials and communities / NGO I business sectors. The perspectives from the stakeholders in the study have proven to be substantially diverse. In cases where the politicians and officials agreed over an issue the study found the community / NGO or business sector were at odds with this opinion. In other cases the communities would have an opinion while business or NGO's would not readily agree with that specific opinion. The study also found that the other variables (especially communication) played a significant role on the variable of clients and coalitions. The communication variable elicited a major response from the stakeholders from the marginalised communities. The study also found that there was little congruence in this variable (communication) between the officials and politicians on the one side and the other stakeholders on the other side. While the former felt that the Municipality was doing everything within its powers and available resources the communities especially felt that the approach and methodology were not effective and needed to be revisited

Syftet med denna studie var att undersöka bemötande på Familjerätten i Borlänge, utifrån klienters uppfattningar, handläggares upplevelser och hur begreppet bemötande synliggörs i Borlänge Kommuns värdegrund. Empirin samlades in genom en enkätstudie, dokumentstudie och semistrukturerade intervjuer. Vidare använde vi oss av professionsetik som teoretiskt ramverk. Empirin analyserades med hjälp av en tematisk analys och diskuterades därefter utifrån professionsetik och tidigare forskning. Resultatet visar att klienter hos familjerätten i Borlänge upplevde ett gott bemötande från handläggarna. Klienterna upplevde ett gott bemötande när handläggarna var lyhörda, visade respekt och var trevliga. Vidare beskriver handläggarna på Familjerätten i Borlänge att de tycker ett gott bemötande är när man visar respekt, anpassar sig utifrån klientens behov, skapar förtroende, är neutrala och förstående. De belyste även vikten av att skapa en god relation till klienten. Borlänge Kommuns värdegrund genomsyrar arbetet och de värderingar de har på Familjerätten. / The purpose of this study was to examine treatment at the Family Court in Borlänge, based on clients' perceptions, case managers' experiences and how the concept of treatment is made visible in Borlänge Municipality's core values. The empirical data was collected through a questionnaire study, document study and semi-structured interviews. Furthermore, we used professional ethics as the theoretical framework. The empirical data was analyzed using a thematic analysis and the empirical data was then discussed based on professional ethics and previous research. The results show that clients at the Family court in Borlänge municipality experienced good treatment from the caseworkers. The clients experienced good treatment when the case managers were responsive, showed respect and were nice. Furthermore, the caseworkers at Familjerätten in Borlänge municipality describe that they think good treatment is when you show respect, adapt to the client's needs, create trust, are neutral and understanding. They also highlighted the importance of creating a good relationship with the client. Borlänge municipality's core values permeate the work and the values they have in the organization.

В Данной выпускной квалификационной работе в соответствии с целями и задачами изучены способы активизации ресурсов клиентов кризисного центра. Представлены теоретико-методологические основания исследования понятия ресурсов человека и их виды. Описано понятие ресурсный потенциал личности и его составляющие. Дано понятие активизации ресурсов клиента. Описаны основные принципы и способы активизации ресурсов клиентов. Проанализирован кризисный центр, как внешний ресурс по отношению к клиентам. Представлены результаты эмпирического исследования, посвященного изучению направлений работы кризисного центра и его особенностей. Определены ключевые компоненты, оказывающие наибольшее влияние на активизацию ресурсов клиента и устойчивость социального эффекта. / In this final qualifying work, in accordance with the goals and objectives, methods of empowerment of the clients’ resources in the crisis center are studied. The theoretical and methodological foundations of the study of the concept of human resources and their types are presented. The resource potential of the individual and its components are described. The concept of empowerment of the clients’ resources is given. The basic principles and methods of empowerment of the clients’ resources are described. The crisis center is analyzed as an external resource in relation to clients. The results of an empirical study are presented. The main components that have the greatest impact on the empowerment of the clients‘ resources and social effect have been identified.