Adolescent peer counselling as a social support strategy to assist adolescents to cope with stress in their peer group provides the focus for the present thesis. The prosocial behaviour of providing emotional and psychological support through the use of helping conversations by young people is examined. Current programs for training adolescent peer counsellors have failed to discover what skills adolescents bring to the helping conversation. They ignore, actively discourage, and censor, some typical adolescent conversational helping behaviours and idiosyncratic communication processes. Current programs for training adolescent peer counsellors rely on teaching microcounselling skills from adult counselling models. When using this approach, the adolescent peer helper training literature reports skill implementation, role attribution and status differences as being problematic for trained adolescent peer counsellors (Carr, 1984; de Rosenroll, 1988; Morey & Miller, 1993). For example Carr (1984) recognised that once core counselling skills have been reasonably mastered that young people " may feel awkward, mechanical or phoney" (p. 11) when trying to implement the new skills. Problematic issues with regard to role attribution and status differences appear to relate to the term 'peer counsellor' and its professional expectations, including training and duties (Anderson, 1976; Jacobs, Masson & Vass, 1976; Myrick, 1976). A particular concern of Peavy (1977) was that for too many people counselling was an acceptable label for advice giving and that the role of counsellor could imply professional status. De Rosenroll (1988) cautioned against creating miniature mirror images of counselling and therapeutic professionals in young people. However, he described a process whereby status difference is implied when a group of adolescent peer counsellors is trained and invited to participate in activities that require appropriate ethical guidelines including competencies, training, confidentiality and supervision. While Carr and Saunders (1981) suggest, "student resentment of the peer counsellor is not a problem" they go on to say, "this is not to say that the problem does not exist" (p. 21). The authors suggest that as a concern the problem can be minimised by making sure the peer counsellors are not 'forced' on the student body and by providing opportunities for peer counsellors to develop ways of managing resentment. De Rosenroll (1988) acknowledges that the adolescent peer counsellor relationship may fall within a paraprofessional framework in that a difference in status may be inferred from the differing life experiences of the peer counsellor when compared with their student peers. The current project aimed to discover whether the issues of skill implementation, role attribution and status differences could be addressed so that adolescent peer counselling, a valuable social support resource, could be made more attractive to, and useful for adolescents. The researcher's goal was to discover what young people typically do when they help each other conversationally, what they want to learn that would enhance their conversational helping behaviour, and how they experience and respond to their role as peer counsellor, and then to use the information obtained in the development of an adolescent-friendly peer counsellor training program. By doing this, the expectation was that the problematic issues cited in the literature could be addressed. Guided by an ethnographic framework the project also examined the influence of an adolescent-friendly peer counsellor training program on the non-peer counsellor students in the wider adolescent community of the high school. Three sequential studies were undertaken. In Study 1, the typical adolescent conversational and communications skills that young people use when helping each other were identified. In addition, those microcounselling skills that young people found useful and compatible with their typical communication processes were identified. In Study 2, an intervention research process was used to develop, deliver, and evaluate an adolescent-friendly peer counsellor training program which combined typical adolescent helping behaviours with preferred counselling microskills selected by participants in Study 1. The intervention research paradigm was selected as the most appropriate methodology for this study because it is designed to provide an integrated perspective for understanding, developing, and examining the feasibility and effectiveness of innovative human services interventions (Bailey-Dempsey & Reid, 1996; Rothman & Thomas, 1994). Intervention research is typically conducted in a field setting in which researchers and practitioners work together to design and assess interventions. When applying intervention research methodology researchers and practitioners begin by selecting the problem they want to remedy, reviewing the literature, identifying criteria for appropriate and effective intervention, integrating the information into plans for the intervention and then testing the intervention to reveal the intervention's strengths and flaws. Researchers then suggest modifications to make the intervention more effective, and satisfying for participants. In the final stage of intervention research, researchers disseminate information about the intervention and make available manuals and other training materials developed along the way (Comer, Meier, & Galinsky, 2004). In Study 2 an adolescent-friendly peer counsellor training manual was developed. Study 3 evaluated the impact of the peer counsellor training longitudinally on the wider school community. In particular, the project was interested in whether exposure to trained peer counsellors influenced students who were not peer counsellors with regard to their perceptions of self-concept, the degree of use of specific coping strategies and on their perceptions of the school climate. Study three included the development of A School Climate Survey which focused on the psychosocial aspects of school climate from the student's perspective. Two factors which were significantly correlated (p<.01) were identified. Factor 1 measured students' perceptions of student relationships, and Factor 2 measured students' perceptions of teachers' relationships with students. The present project provides confirmation of a number of findings that other studies have identified regarding the idiosyncratic nature of adolescent communication, and the conversational and relational behaviours of young people (Chan, 2001; Noller, Feeney, & Peterson, 2001; Papini & Farmer, 1990; Rafaelli & Duckett, 1989; Readdick & Mullis, 1997; Rotenberg, 1995; Turkstra, 2001; Worcel et al., 1999; Young et al., 1999). It extends this research by identifying the specific conversational characteristics that young people use in helping conversations. The project confirmed the researcher's expectation that some counselling microskills currently used in training adolescent peer counsellors are not easy to use by adolescents and are considered by adolescents to be unhelpful. It also confirmed that some typical adolescent conversational helping behaviours which have been proscribed for use in other adolescent peer counsellor training programs are useful in adolescent peer counselling. The project conclusively demonstrated that the adolescent-friendly peer counsellor training program developed in the project overcame the difficulties of skill implementation identified in the adolescent peer counselling literature (Carr, 1984). The project identified for the first time the process used by adolescent peer counsellors to deal with issues related to role attribution and status difference. The current project contributes new information to the peer counselling literature through the discovery of important differences between early adolescent and late adolescent peer counsellors with regard to acquiring and mastering counselling skills, and their response to role attribution and status difference issues among their peers following counsellor training. As a result of the substantive findings the current project makes a significant contribution to social support theory and prosocial theory and to the adolescent peer counselling literature. It extends the range of prosocial behaviours addressed in published research by specifically examining the conversational helping behaviour of adolescents from a relational perspective. The current project provides new information that contributes to knowledge of social support in the form of conversational behaviour among adolescents identifying the interactive, collaborative, reciprocal and idiosyncratic nature of helping conversations in adolescents. Tindall (1989) suggests that peer counsellor trainers explore a variety of ways to approach a single training model that can augment and supplement the training process to meet specific group needs. The current project responded to this suggestion by investigating which counselling skills and behaviours adolescent peer counsellor trainees preferred, were easy to use by them, and were familiar to them, and then by using an intervention research process, devised a training program which incorporated these skills and behaviours into a typical adolescent helping conversation. A mixed method longitudinal design was used in an ecologically valid setting. The longitudinal nature of the design enabled statements about the process of the peer counsellors' experience to be made. The project combined qualitative and quantitative methods of data gathering. Qualitative data reflects the phenomenological experience of the adolescent peer counsellor and the researcher and quantitative data provides an additional platform from which to view the findings. The intervention research paradigm provided a developmental research method that is appropriate for practice research. The intervention research model is more flexible than conventional experimental designs, capitalises on the availability of small samples, accommodates the dynamism and variation in practice conditions and diverse populations, and explicitly values the insights of the researcher as a practitioner. The project combines intervention research with involvement of the researcher in the project thus enabling the researcher to view and report the findings through her own professional and practice lens.

Text in Afrikaans / The research was directed at setting up guidelines for the counsellor dealing with the adolescent in a multicultural environment. The supposition of the study was that the adolescent in a multicultural environment should be treated by the counsellor with cultural empathy, understanding and insight. This process should be free from stereotyping and prejudice. Guidelines were set up using a combination of Gestalt philosophical principles, existing literature and semi-structured interviews with cultural therapy experts. For the purpose of this study Thomas and Rothman's intervention research model was applied. Semi-structured interviews were conducted to gain information on the adolescent in therapy, which was combined with information found in literature in order to set up guidelines for counsellors. The researcher concludes that the counsellor dealing with the adolescent in a multicultural environment, has to possess sufficient cultural knowledge, cultural efficiency and cultural empathy to achieve a successful theurapeutic outcome. Guidelines for the counsellor who works with adolescents in a multicultural environment were set up successfully to bridge the current lack of knowledge in the field. / Social Work / M. Diac (Play Therapy)

The study investigated the extent of burnout condition among counsellors in Kenya. The sources of burnout were explored and personality style was positively correlated with burnout development. Impact of burnout on counsellor wellness and productivity was also established. It examined whether counsellor supervision was an appropriate strategy in the management of counsellor burnout. The study utilized a pluralistic design that combined both qualitative and quantitative methods (Howard, 1983). The qualitative design permitted collection of rich data from study subjects' experiential and perceptual fields. This ensured study findings would be relevant and applicable to specific counsellor situations. The study population comprised 20 counsellors and 9 Kenya Counselling Association (KCA) accredited counsellor supervisors. The counsellor sample was drawn from 2 Voluntary Counselling and Testing (VCT) centres, 2 rehabilitation centres and 2 educational institutions. This diverse population was a helpful representation in terms of generalizability of the study. Three data collection instruments utilized were: Questionnaires, focus group discussions and in-depth interviews. The study's validity and reliability were ensured through the two sample populations (counsellor and counsellor supervisors), test re-test and pre-test procedures for questionnaires and in-depth interviews. Tallying identified items checked content validity. The study findings showed that burnout seriously affected practitioner effectiveness and led to malpractice and client harm. The study predictably established that supervision is an appropriate strategy in the management of counsellor burnout. The metaphor of motor vehicle maintenance was utilized in the development of the Holistic Burnout Supervision Model (HBSM) that focussed on wellness maintenance of the counsellor in a lifecycle. HBSM identified two levels in wellness maintenance: Preventative (servicing) and curative (repair). The study recommended that counselor - training institutions should incorporate in their curriculum burnout and supervision modules. This would create awareness about burnout and appropriate prevention strategies at counsellor formation stages. People care agencies should also institutionalize the burnout supervision facility in order to ensure counsellor resiliency and vitality. / Psychology / D. Phil (Psychology)

Summaries in English and Afrikaans / Across the world children are affected by factors such as poverty, HIV/AIDS, divorce and loss. More organisations are getting involved in the training of voluntary counsellors. Although these counsellors have the necessary theoretical knowledge they still experience problems in working effectively with these children. Possible reasons for this are these counsellors' own unfinished issues and loss. Within this study the focus is on creating awareness for counsellors within training situations from a Gestalt approach. As part of the fulfilment of the literature study an empirical study has been done. A qualitative study with a small portion of quantitative research has been done with the implementation of a training programme for voluntary counsellors. Various mediums were used to create heightened self-awareness with regard to various topics. Training guidelines are than given for creating awareness within training situations for voluntary counsellors. / Dwarsoor die wereld word kinders beinvloed deur faktore soos armoede, HIV/VIGS, egskeiding en verlies. Al meer organisasies, soos Philippi Trust Namibia, raak betrokke in die opleiding van vrywillige beraders, ten einde bekostigbare dienste vir hierdie kinders daar te stel. Alhoewel hierdie beraders oor voldoende teoretiese kennis beskik, ervaar hulle steeds probleme om effektief met kinders te werk. Moontlike redes is vrywillige beraders se eie onvoltooidhede en verlies. Binne hierdie studie word op die bewusmaking van beraders binne opleidingsituasies gefokus ten einde selfbelewing daar te stel. 'n Literatuurstudie is gedoen waartydens aspekte bekom is: teoretiese perspektief op die volgende > Bewustheid en die vrywillige berader vanuit die Gestalt-benadering. > Riglyne binne opleidingsituasies vir verhoogde bewustheidsbelewing. Deur bogenoemde teoretiese perspektief word die eerste navorsingsdoelwit van die studie beantwoord. Ter aanvulling van die literatuurstudie is empiriese ondersoek ondermeem. Kwalitatiewe studie met kleiner komponent van kwantitatiewe navorsing is voltooi deur die implementering van 'n program vir vrywillige beraders. Die program het oor vyf dae geskied. Verskeie mediums is gebruik om selfbelewing rondom spesifieke onderwerpe te verhoog. Deur bogenoemde empiriese ondersoek word die tweede doelwit van die studie beantwoord. Na aanleiding van die studie word opleidingsriglyne vir die verhoging van bewustheid binne opleidingsituasies vir vrywillige beraders daargestel. / Social work / M. Diac. (Play Therapy)

with the emergence of multiculturalism and the opening up of schools to all races in South Africa, the education system is undergoing enormous changes. Educators and pupils are faced with unfamiliar cultures, languages and backgrounds. This diversity has resulted in a need for schools to evolve I with the changing circumstances. The complexities associated with racial integration necessitates an educational programme suitable to meet the I needs of our culturally diverse society. A change strategy is necessary to provide teachers with a multicultural approach to education which is ultimately aimed at providing pupils o e cultures with equal opportunities to learn and succeed in a multicultural society. It is the concern of this dissertation to examine the role and function of the school guidance counsellor in attempting to meet the needs of educators, and pupils coming from different cultural, ethnic, racial and socio-economic backgrounds. / Psychology of Education / M. Ed. (Psychology of Education)

The main purpose for this study was to examine how boys with destructive and self-harming behaviour are perceived and comprehended by school counsellors and literature. The study assessed how boys who harm themselves are defined both in practice and in theory by using a social constructivist point of view and a gender perspective. The study was divided in two parts concerning gathering knowledge of the matter. The authors, using a method called qualitative semi-structured interviews, interviewed nine school counsellors. To acquire scientific knowledge, the authors implemented a literature review and researched books and journal articles regarding boys who self-harm. An essential discovery is that boys, who self-harm, have a tendency to be overlooked and excluded from the issue. This is mainly depending on how these boys often express their feelings by acting out their emotions in a physical manner. It is socially acceptable for boys to be extroverted, to be louder and use bigger gestures while girls are introvert and emotional human beings. This is depending on social expectations on each gender and the qualities and behaviour that are associated with being either male or female.

The objective of this Thesis is a theoretical analysis of the educational counselling system and an analysis of the contemporary educational counselling system at primary school facilities in Usti nad Labem. The theoretical part disserts upon a system of school counselling services and from its structure resulting educational counselling system at primary schools. Theoretical experiences are then transformed into practical analysis of the Usti nad Labem educational counselling system settings which is amended by an investigation in the participiant institutions and an empirical probe, having been made with the usage of survey questionnares, between educational counsellors at primary schools in the city.

The category of Registered Counsellors was created to provide psychological service at primary level to previously disadvantaged communities, yet there is lack of public and professional knowledge concerning this category. This study aimed at finding reasons why people choose to become registered counsellors and what their relevance and future is in South Africa. Social constructionism is the epistemological framework for this qualitative investigation. Three registered counsellors aged between 27 and 31 were chosen for this study using a combination of purposive and snowball sample technique. Rich data were collected through open ended interviews. This approach was chosen as the most relevant because it helped in giving a voice to the three ‘registered counsellors’ which in turn helped in getting a holistic understanding of the participants’ point of view. Thematic analysis technique was used to identify key themes. The main themes identified in comparative analysis were the following: the need to help, feeling of fulfillment, working in a multidisciplinary team, registered counsellors as first point of entry, experiencing barriers in terms of lack of recognition, confusion between registered counsellors and other healthcare professionals; and the role of HPCSA. The results showed that the participants became registered counsellors because of the need to help others. The results also showed that registered counsellors are relevant in South Africa because their services are needed for the well-being of society. There is a future for registered counsellors in South Africa to close the gap in terms of mental health workforce shortage. / Psychology / M.A. (Psychology)

Syftet med studien har varit att undersöka hur kuratorer inom hälso-och sjukvården ser på internetbaserad behandling med patienter med psykisk ohälsa, för att beskriva och förstå specifikt deras syn på möjligheter och begränsningar med sådana behandlingsmetoder. Studien har genomförts genom kvalitativa semistrukturerade intervjuer med tio yrkesverksamma kuratorer på åtta olika primärvårdsenheter i Stockholms län. Materialet från intervjuerna har analyserats med hjälp av den symboliska interaktionismen. Resultatet visade att kuratorernas inställning till det internetbaserade arbetet är ambivalent. Det internetbaserade behandlingsarbetet är komplicerat och det är tydligt att det finns både möjligheter och begränsningar med ett sådant arbete. Vidare visade resultatet att de möjligheter som kuratorerna kunde se med internetbaserad behandling främst handlar om tillgänglighet och att dessa metoder skulle kunna vara ett värdefullt verktyg till de patienter som önskar sådana behandlingsmetoder. När det gäller begränsningar så kunde kuratorerna se att behandling via internet ställer stora krav på patienten och att interaktion via skrift är mindre nyansfull än vid det traditionella behandlingsarbetet. Det är tydligt att den främsta anledningen till kuratorernas tveksamhet inför dessa metoder handlar om förlusten av att inte kunna se patienten ansikte mot ansikte. Kuratorerna har även svårt att se hur det internetbaserade arbetet praktiskt skulle kunna fungera i det psykosociala arbetet. Det internetbaserade arbetet kan således inte enkelt jämföras med det traditionella psykosociala arbetet som sker ansikte mot ansikte, utan bör ses som ett komplement eller ett helt nytt sätt att arbeta på. / The purpose of the study has been to increase the knowledge of how counsellors within health care view internet based treatment of patients who suffer from mental illnesses, to be able to describe and understand the possibilities and limitations with such forms of treatment. The study has been carried out through qualitative semi structured interviews with ten professional counsellors in eight different primary care units in Stockholm county. The transcripts of the interviews have been analysed by using the theory of symbolic interactionism. The result showed that the counsellors’ view of internet based treatment is ambivalent. The internet based treatment is complicated and the counsellors seeing both pros and cons indicates that there are both possibilities and limitations which such methods. The result also showed that the possibilities that the counsellors can identify in internet based treatment concerns availability and that such methods have the potential to be a valuable tool for those patient who desire such methods of treatment. When it comes to limitations the counsellors can see that treatment via internet make great demands on the patient’s own abilities and that written interaction is far less nuanced than the interactions of traditional treatment work. It is clear that the main reason for the counsellors’ hesitation about these methods is the lack of face-to-face interaction with the patient, as well as difficulties imagining the practical applications of the internet based treatment. Thus the internet based treatment work can not easily be compared with the traditional psychosocial work that occurs face-to-face, but should be considered as a potential complement to traditional treatments or even a complete new way of working.

The study investigated the extent of burnout condition among counsellors in Kenya. The sources of burnout were explored and personality style was positively correlated with burnout development. Impact of burnout on counsellor wellness and productivity was also established. It examined whether counsellor supervision was an appropriate strategy in the management of counsellor burnout. The study utilized a pluralistic design that combined both qualitative and quantitative methods (Howard, 1983). The qualitative design permitted collection of rich data from study subjects' experiential and perceptual fields. This ensured study findings would be relevant and applicable to specific counsellor situations. The study population comprised 20 counsellors and 9 Kenya Counselling Association (KCA) accredited counsellor supervisors. The counsellor sample was drawn from 2 Voluntary Counselling and Testing (VCT) centres, 2 rehabilitation centres and 2 educational institutions. This diverse population was a helpful representation in terms of generalizability of the study. Three data collection instruments utilized were: Questionnaires, focus group discussions and in-depth interviews. The study's validity and reliability were ensured through the two sample populations (counsellor and counsellor supervisors), test re-test and pre-test procedures for questionnaires and in-depth interviews. Tallying identified items checked content validity. The study findings showed that burnout seriously affected practitioner effectiveness and led to malpractice and client harm. The study predictably established that supervision is an appropriate strategy in the management of counsellor burnout. The metaphor of motor vehicle maintenance was utilized in the development of the Holistic Burnout Supervision Model (HBSM) that focussed on wellness maintenance of the counsellor in a lifecycle. HBSM identified two levels in wellness maintenance: Preventative (servicing) and curative (repair). The study recommended that counselor - training institutions should incorporate in their curriculum burnout and supervision modules. This would create awareness about burnout and appropriate prevention strategies at counsellor formation stages. People care agencies should also institutionalize the burnout supervision facility in order to ensure counsellor resiliency and vitality. / Psychology / D. Phil (Psychology)