This thesis examines the implications of the changes introduced by the NHS and Community Care Act 1990 for mental health services. It focuses on two main issues. Firstly, the impact on mental health services of the 'market' system of purchasers and providers introduced by the 1990 Act. Second.ly, the extent to which the 1990 changes had led to any increase in user participation and involvement in the planning and delivery of psychiatric services. Analysis of the existing theoretical literature found that there had been little research which focused on the specific implications of health care 'markets' for mental health services. In addition, much of the work on the development of psychiatry had not focused on the role of the local context in influencing the nature of mental health service provision. In this thesis these issues are explored through a case study of the mental health services of one English county. Semistructured, qualitative interviews were und.ertaken with managers, professionals and individuals in purchaser, provider and voluntary sector organisations. People using community mental health services in the county were also interviewed. This contrasts with many previous studies which have tended to concentrate exclusively on users of in-patient services. The study found that local circumstances played a significant role in the relationships between those purchasing, providing and participating in mental health services. The imminent closure of a large Victorian psychiatric hospital and the uncertainty about which services would replace it had been a source of tension between the newly formed purchaser and provider organisations in the county under study. The lack of any strong existing groups in the local area representing users of mental health services was also significant. It meant that increased user participation in the county after the 1990 Act was reliant on initiatives by managers and professionals rather than organised pressure from user groups and users themselves. The variety of different local mental health agencies purchasing and providing mental health services in the county called for a degree of cooperation between organisations which conflicted with the competition encouraged by the 'market' system introduced by the 1990 Act. The focus, first, on psychiatric services in the examination of 'markets' and, second, the importance of the local context in mental health service development provides the basis for the study's contribution to theoretical and policy debates both about the 1990 Act and psychiatric services in general.

Syfte: Syftet med denna studie var att undersöka  i vilken utsträckning rektorer medverkar i elevhälsans systematiska hälsofrämjande arbete i svenska grundskolor. Metod: En deskriptiv, kvantitativ tvärsnittsstudie användes som metod för att besvara studiens syfte. Datainsamlingen genomfördes med hjälp av egenkonstruerade webbenkäter för att samla in data från 200 slumpmässigt utvalda rektorer från grundskolor från hela Sverige. Enkäterna skickades ut till rektorernas e-postadresser tillsammans med ett missivbrev. Av de 200 valda rektorerna deltog 28 % i studien och besvarade enkäten. Resultat: 88 % av rektorerna svarade (n= 51) att elevhälsan aktivt bedriver ett systematiskt hälso-främjande utvecklingsarbete. Majoriteten av rektorerna (n=52) angav att elevhälsan, aktivt bedriver samtliga faser av det systematiska arbetet. Svarsfrekvensen om rektorernas medverkande vid faserna analys, planering, och uppföljning var relativt lika då hälften av rektorerna angav att de medverkade ofta och hälften medverkade varje gång. En skillnad uppstod då 31 % av rektorerna svarade att de sällan medverkade i genomförandefasen.  Den yrkeskategori som nämndes flest gånger som initierar majoriteten av hälsofrämjande insatser var elevhälsoteamen på skolorna som bestod av skolsjuksköteterskor, rektorer, kuratorer, lärare och elever.  51 % av rektorerna angav att det var på rektorns egna initiativ som elevhälsan bedrev ett systematiskt hälsofrämjande utvecklingsarbete på skolan. Fyra rektorer nämnde att elevhälsan var de som utförde hälsofrämjande arbete i skolorna. 80 % av rektorerna ansåg även att deras medverkan var betydelsefull för att elevhälsan ska kunna bedriva ett systematiskt hälsofrämjande arbete i grundskolor. Slutsats: Rektorer initierar, bedriver och medverkar i hälsofrämjande arbete och elevhälsans systematiska hälsofrämjande arbeten inom skolorna. Elevhälsoteam eller elevhälsogruppen som fanns lokalt placerade på skolorna var de som initierade hälsofrämjande insatser. Elevhälsan initierade mycket sällan hälsofrämjande insatser på skolorna. Detta kan ifrågasätta ifall det hälsofrämjande elevhälsoarbete som bedrivs är övergripande eller möter elevernas behov. / Purpose: The purpose of this study was to explore the extent of headmasters’ participation in the systematic health promoting work carried out by the student health service. Method: A quantitative descriptive cross-sectional survey was used to collect the data. The data collection was preformed using a self-designed web survey, through email addresses to collect data from 200 randomly selected headmasters of primary schools from all over Sweden. Of the 200 selected headmasters, 28% (n = 53) attended, and answered the questionnaire.  Result: 88 % of the headmasters reported that the student health service conducted a systematic health promoting work. The majority of the headmasters (n=52) reported that the student health service conducts all of the different stages of the systematic work. The response rate was equal regarding headmaster’s participation, often and every time in the different stages; analyze, planning and follow up. The stage implementation showed a divergence from the other stages when 31 % of the headmasters reported that they rarely participate in this stage. The main profession who initiated health promotion work according to the headmasters was student health teams in the schools, consisting school health nurses, headmasters, teachers, pupils and psychologist. 51 % of the headmasters declared that it was on their initiative that the student health service started the health promotion work. Only four headmaster’s named that the student health service conducted health promotion work in the schools. 80 % of the headmasters felt that their participation was important for the student health service to manage a systematic health promoting work in primary school’s settings. Conclusions: The headmaster’s initiates, conducts and participates in the systematic health promotion work and with the student health service in the primary schools. Student health teams are placed locally at the schools and were the ones who initiated health promotion work. The student health service was very rarely the ones who initiated health promotion work in schools. This may question if the health promoting work witch is conducted in schools are overall or meets the students' health needs.

In the UK there has been growing concern about the relationship between levels of alcohol consumption and offending behaviour. The Alcohol Treatment Requirement (ATR) was introduced to the UK in 2007 and was piloted in a District in the north of England in July 2007. The ATR is a coercive form of treatment delivered jointly by the probation service and the National Health Service (NHS) and was funded by the NHS. The ATR centres on supporting offenders to cease their offending behaviour and reduce or end their alcohol misuse. Two female alcohol treatment workers have been appointed to specifically deliver the ATR. Therefore this study aimed to investigate the delivery of the ATR, and more specifically, aimed to explore what impact the ATR might have in relation to positive behaviour change and rehabilitation for offenders with alcohol problems. In order to meet the expectations of producing 'outcome' data for the NHS funders, and indepth theoretical data worthy of an academic PhD, this research took a pragmatic methodological approach which enabled different social realities of the ATR to be explored. To this end, a mixed methods design was employed involving quantitative and qualitative data collection methods. The data for this research was generated in three phases with Phase One aiming to explore quantitatively the characteristics, impacts and outcomes of those sentenced to the ATR. This phase revealed that the ATR is being delivered to predominantly young, male, alcohol dependent, violent, persistent offenders. This analysis further revealed that the ATR was effective in bringing about positive treatment outcomes and in reducing reoffending. In order to explore further how this positive change was occurring, Phase Two consisted of qualitative participant observations of the treatment interaction involving the female alcohol treatment workers and the male offenders. By drawing on positioning theory, the analysis considered the complexity of the gendered interactions that occurred during these encounters. It was found that the two female alcohol treatment workers resisted positions of 'feminine carer' offered up by these young men in order to occupy positions of control. Indeed this analysis provided great insight into the constant flow of negotiations and manoeuvring of positions that occurred between the alcohol treatment worker and the offender, argued to be vitally important in working towards positive behaviour change. During Phase Three ten offenders were interviewed in order to explore through a dialogical lens (Bakhtin, 1982) how they constructed and experienced treatment on the ATR. In exploring the offenders' stories dialogically, the analysis highlighted how the ATR was enabling, in that it offered a 'space' for these offenders to engage and internalise a dialogue that draws on the authoritative voice of therapy. Therefore it was revealed that through dialogue with the 'other', offenders were able to re-author a more 'moral' and 'worthy' self. Moreover, the ATR has been found to be successful in enabling the offenders' hegemonic masculine identities to be both challenged and protected as a result of the multilayered interactions that occurred during these treatment encounters. This research therefore concludes that coercive treatment, rather than being a concern, should be embraced as a way of enabling change for offenders with alcohol problems. Furthermore, this research has highlighted the value of the relational aspect of treatment in bringing about positive behaviour changes. Finally this research has shown that community sentences offer a more constructive way of engaging with offenders than those who receive a custodial sentence.

Home physiotherapy is a valid service option for the patient who was recently discharged from hospital after sustaining a stroke, as it enhances functional independence in friendly and familiar surroundings, as opposed to an outpatient clinic (Bader 2008). The aim of this study was to investigate the system responses to the planning and implementation of a home physiotherapy service as an innovation within the Maltese Public Health Service, uncovering barriers or constraints that influenced the introduction and development of state-run home physiotherapy in Malta. Method A qualitative approach was used for this research. A case study design was selected because it possessed contextual, descriptive and heuristic characteristics. Study participants planned and implemented the service using the available resources. Policy makers, physiotherapists, stroke patients and caregivers contributed to the study through their responses to, and experiences of, this service innovation. It was both an exploration and an opportunity to learn about service innovation from a Maltese perspective. A group of stakeholders were interviewed during the planning stage (Phase 1) of the home physiotherapy service. The main purpose of these interviews was to inform the design of the service. Another group of participants was interviewed in the active service stage (Phase 2) - at the beginning and at the end. The purpose here was to gather data from their direct experiences with home physiotherapy. Documents relevant to home rehabilitation were accessed and analysed hermeneutically. These included newspaper media, as it was considered a sensitive instrument to understand social context (Catalán Matamoros 2007; Davis 1990). Findings and discussion Data analysis identified categories of findings such as 'barriers to the implementation of a new service', 'attitudes to home physiotherapy' and 'fragmented rehabilitation service'. The category components were discussed and linked to the hermeneutical analysis of documents, offering a deeper understanding of the categories within the local context, and revealing a reinforcement of establishment-based health care. Conclusion The findings of this study provided an insight into the constraints that would appear if home physiotherapy, indeed home rehabilitation, were introduced by the Maltese Public Health Service. This research had an impact on the state physiotherapy services. Recommendations to help mitigate the constraints in an overarching manner were offered at the end of the thesis. To the international reader with experience in organised home physiotherapy, this study gives a glimpse into how issues that would seem trivial and obvious at first glance become significant challenges - challenges that the uninitiated would need to overcome.

Praktisering av brukermedvirkning krever at sykepleierne ser på brukerne som likeverdige partnere. Det bryter med det tradisjonelle sykepleier–pasientforholdet og krever andre arbeidsmetoder og holdninger. For å kunne få til en slik endring forutsetter det at sykepleierne har nødvendig kunnskap og forståelse for brukermedvirkning og den bakenforliggende ideologien. Hensikt: Hensikten med studiet var å studere sykepleiernes teoretiske forståelse av begrepet brukermedvirkning og kartlegge hvordan sykepleierne selv opplever at de praktiserte brukermedvirkning i kommunens omsorgstjeneste. Metode: Det har blitt gjennomført en kvalitativ studie med halvstrukturerte intervjuer. Analysemetode var meningsfortettning og meningskategorisering etter beskrivelse av Kvale. Studien har 20 respondentern fra sykehjem og hjemmetjenesten i en stor norsk kommune. Resultater: Sykepleiernes kunnskap om brukermedvirkning var i stor grad situasjonsbestemt. Den ble beskrevet ut fra pasientene de selv arbeider med, situasjonene og konteksten. Det ble knyttet usikkerhet til den teoretiske forståelse av begrepet. Brukermedvirkning blir i hovedsak beskrevet som samråd og må forstås som symbolsk deltagelse der pasientenes deltar og gir uttrykker behov eller gir råd uten at de har reell innflytelse eller myndighet. Langt færre beskrev brukermedvirkning som brukerinnflytelse i form av partnerskap der pasienten gis anledning til å ta avgjørelse og oppleve kontroll.I hvilken grad brukermedvirkning praktiseres avhenger av avveininger i tjenesteutforming, institusjonelle forhold og strukturelle rammer. Sykepleiere opplevde ved håndtering av meningsforskjeller mellom pasient og pårørende en lojalitet overfor pasienten samtidig som de viser forståelse overfor pårørende. Konklusjon: Sykepleiernes forståelse av brukermedvirkning handler i stor grad om symbolsk deltagelse fordi de gis mulighet til å uttrykke ønsker men ikke fatte endelig avgjørelse. Implementering av brukermedvirkning på systemnivå og en kombinasjonen av teoretisk kunnskap og refleksjon over praksis, vil kunne styrke bevisstheten og vektleggingen av brukermedvirkning. / The practice of user participation requires nurses to regard users as equal partners. It breaks with the traditional nurse-patient relationship and demands different working methods and attitudes. Achieving such a change requires nurses to have the necessary knowledge and understanding of user participation and the ideology behind it. Objective: This study aimed to investigate nurses’ understanding and practice of user participation in the municipal care service. Method: We implemented a qualitative study by conducting semi-structured interviews with 20 respondents from nursing homes and home care services in a major Norwegian municipality.Analysis involved consolidating and categorizing the subjects’ intent, as described by Kvale. Results: The nurses’ knowledge of user participation was situational (i.e., they based their descriptions on current patients, situations, and context). Their theoretical understanding of the concept was uncertain. Most described user participation as a consultation that must be understood as symbolic participation, where the patients express their needs or give advice without having any real influence or authority. Far fewer nurses described user participation as user influence in the form of a partnership, where patients are given the opportunity to make decisions and experience control. The extent to which nurses practice user participation depends on trade-offs among services, institutional situations, and structural frameworks. When faced with differing opinions between patients and their relatives, nurses experienced loyalty toward their patients and simultaneously showed empathy for the relatives. Conclusion: Nurses’ understanding of user participation largely deals with symbolic participation because it enables patients to express desires without making any final decisions. Implementing user participation at the system level and combining theoretical knowledge and reflection in practice would strengthen awareness and focus attention on user participation / <p>ISBN 978-91-85721-73-3</p>

The Issue of the Just Distribution of Limited Resources in the Health Sector The aim of this thesis is to evaluate the current state and development of the principal legal institutes concerning health care financing and to define their relationship to the main principles of distributive justice. Health care financing is a specific issue, from both the economic as well as legal point of view, especially because human life is dealt with in this domain. The first chapter therefore deals with distributive justice in health care as a potentially leading principle for elaborating legislation. The history of philosophy has provided legislators with some useful tools which can help them to decide whether a norm can be labelled as "just". The following part of the text consists of three chapters which deal with different levels of redistribution. In the first chapter, the national level is focused on, the key issues being the evolution of health care systems, their typology according to the financial sources (taxes, insurance or private financing) and main advantages and disadvantages of each of the options. Furthermore, this part of the text discusses the total amount of money provided for health care by the state, extra financial resources and the question of the right to health. A characteristic...

This thesis deals with the issue of educating helath workers. It describes mainly the legal framework of current situation and touches also the aspects of adults' education, humen resources and the educational system. Based on the teoretical knowledges there is built the methodology for creating educational plan in Hospital Pelhrimov followed by recommendations.

Objetivo. Identificar aspectos éticos das pesquisas qualitativas em saúde, de acordo com os pesquisadores que adotam estas abordagens. Identificar os aspectos da Resolução 196/96 CNS que são aplicáveis, e os que não são aplicáveis às pesquisas qualitativas em saúde. Métodos. A partir da busca no Medline, pelas palavras ética, pesquisa, qualitativa, no período 1993 a 2005, foram localizadas 245 referências. Estas foram classificadas em oito grandes temas das quais foram analisadas, neste trabalho, as que discutiam ética em pesquisa qualitativa, método, epistemologia e trabalho dos comitês de ética. Ao todo, foram analisados 42 artigos, tomando a hermenêutica como referência. A partir da imersão no material, foram identificados temas e categorias. Resultados. Nas pesquisas qualitativas em saúde, os aspectos éticos e aspectos metodológicos freqüentemente estão relacionados. Assim, o compromisso com a justiça social é um dos critérios de qualidade da pesquisa qualitativa e um aspecto ético importante. O consentimento é fundamental, porém deve respeitar as características da relação estabelecida entre pesquisador e pesquisado, a cultura do grupo pesquisado e as características dos indivíduos, como anos de escolaridade. É necessário identificar e respeitar a decisão do pesquisado: seja pelo desejo do anonimato ou, ao contrário a co-autoria do trabalho. É usual enviar aos pesquisados o material produzido e a análise antes de sua publicação, para conferir se estes se sentem representados e se a divulgação destes resultados poderão causar algum dano a indivíduos ou a comunidade pesquisada. A concepção de pesquisa apresentada pelos pesquisadores qualitativos não é a mesma que a adotada pela Resolução 196/96 do Conselho Nacional de Saúde. Para os pesquisadores qualitativos, a pesquisa tem desenho emergente, as definições da pesquisa podem ser tomadas conjuntamente com os pesquisados, a relação que se estabelece entre pesquisador e pesquisado é próxima e de confiança e a pesquisa é realizada no ambiente onde as coisas usualmente acontecem. A definição de pesquisa adotada pela Resolução 196/96 implica em teste de hipótese e as decisões são tomadas previamente pelo pesquisador, que pode apresentar todos os procedimentos previamente. Usualmente é realizada em instituições de saúde ou clínicas de pesquisa que devem ter infra-estrutura adequada, existe a previsão de teste em animais e uso de placebo, bem como suspensão de medicamentos. Conclusões. A Resolução adota uma definição de pesquisa diferente da adotada pelos pesquisadores qualitativos. Além disso, estes pesquisadores têm concepções próprias sobre ética em pesquisa que não estão contempladas na Resolução 196/96, tais como: como manejar a subjetividade e a objetividade; como superar a visão do pesquisador; como se relacionar com o pesquisado, durante e após o término do estudo; como lidar quando o pesquisador toma ciência de atos ilícitos praticados pelos pesquisados; a importância de avaliar o funcionamento de instituições, apresentando à sociedade e possibilitando julgamento público. Assim, sugere-se a elaboração de diretrizes específicas para análise dos aspectos éticos das pesquisas qualitativas em saúde. / Objective. To identify ethical aspects found in qualitative health research, as per researchers that adopt this kind of research approach. To identify aspects pertaining to Resolução 196/96 CNS (Resolution 196/96 CNS) – including those that are applicable to qualitative health research, and those that are not. Methods. Starting from a Medline search, for key words i.e. ethics, research and qualitative, comprehending the period between 1993 and 2005, 245 references were located. These were classified under eight large thematic areas, and those which discussed ethics in qualitative research, methods, epistemology and work within ethical committees were selected to be analyzed in this doctorate dissertation. Altogether, 42 were the papers analyzed as per the Hermeneutic framework. From immersion in the material, themes and categories were identified. Results. In qualitative health research, both ethical and methodological aspects are frequently related. Therefore, commitment with social justice is one of the criteria for assessing the quality of qualitative research, besides being an important ethical feature. Consent is fundamental, but it must respect characteristics of the relationship established between researcher and the researched individual, as well as the latter’s community culture, and individual characteristics – such as years of study. It is necessary to identify and respect the researched person’s decision: for anonymity or, on the contrary, for co-authorship in the paper. It is common to see that the researched individual receives a copy of the material produced, as well as the analysis prior to their publication, so as a means of checking if they feel they are represented or if the results could cause any damage to the individuals or community that has been researched. The concept of research presented by qualitative researchers is not the same adopted by Resolução 196/96 published by the Conselho Nacional de Saúde (National Health Council). According to qualitative researchers, research is designed as per emerging needs, definitions are taken in collaboration with the group being researched, there is a close and trusting relationship established between researcher and researched individual or group, and the research is carried out in the environment in which things usually occur. The definition of research adopted by Resolução 196/96 implies in testing hypotheses, and decisions are previously taken by the researcher – entitled to present all procedures beforehand. It is usually carried out in health institutions that must have the adequate infra-structure; tests are predicted to be carried out on animals, and there is the use of placebo, as well as drugs suspension. Conclusions. The Resolution (Resolução 196/96) adopts a different definition of qualitative research than that adopted by qualitative researchers. Besides, these researchers have their own ideas on the issue of ethics in research – not taken into account by Resolução 196/96, such as: how to deal with subjectivity and objectivity; how to overcome the researcher’s own view; how to maintain a relationship with the researched group during the study, and after it is finished; how to deal with the knowledge (by the researcher) of illicit action taken by the researched individual; the importance of assessing how institutions work, presenting it to society so as to allow for public evaluation. It is therefore suggested that specific guidelines be designed for the analyses of specific ethical aspect within qualitative health research.

Trata-se de um estudo exploratório, descritivo de abordagem quantitativa, que teve por objetivo avaliar o processo de identificação do neonato admitido na unidade de terapia intensiva neonatal e semi-intensiva de um hospital privado no Município de São Paulo. A casuística compôs-se de 540 oportunidades de análise, selecionadas pela amostragem probabilística aleatória simples. A coleta de dados ocorreu no período de maio a agosto de 2010, por meio de um formulário, contendo as três etapas do processo de identificação: componentes de identificação, condições da pulseira e quantitativo de pulseiras. Os dados foram analisados em função da estatística descritiva, e sendo aplicado o teste estatístico com significância de 5%. No que diz respeito ao desempenho geral do processo, o percentual de conformidade foi de 82,2%. No que tange as três etapas integrantes do processo, o maior índice de conformidade (93%) foi atribuído a segunda etapa e o menor (89,3%) a terceira etapa, com diferença estatística significante (p=0,046). Em relação a primeira etapa, a presença do código de internação obteve (98,5%) de conformidade; na segunda,o melhor percentual (99,8%), foi atribuído à confecção correta da pulseira e na terceira, houve (88,5%) de conformidade para o grupo de neonatos em condições especiais, não apresentando diferença estatística significante p=0,895. Acredita-se que os achados deste estudo subsidiem as reestruturações necessárias no processo de identificação dos recém-nascidos e o estabelecimento de metas assistenciais e gerenciais, para a melhoria contínua da qualidade e da segurança dos pacientes. / This is an exploratory, descriptive study of quantitative approach, aiming to evaluate the identification procedure for newborns admitted to a neonatal intensive and semi-intensive care unit of a private hospital in the city of São Paulo. The sample consisted of 540 opportunities for analysis, selected by the simple random probability sampling. Data collection occurred between May and August 2010, using a form containing the three phases of the identification procedure: identification components, conditions of ID bracelet and quantitative of ID bracelets. Data were analyzed according to descriptive statistics and the statistical test was applied with a significance of 5%. Regarding performance of the general process, the percentage of compliance was 82.2%. Regarding the three phases of the process, the highest compliance rate (93%) was related to the second phase and the lowest (89.3%) to the third phase, with a statistically significant difference (p = 0.046). Regarding the first phase, the presence of a hospitalization code obtained (98.5%) of compliance, in the second, the best percentage (99.8%) was attributed to correct manufacturing of the ID bracelet and third, with (88, 5%) of compliance for the group of newborns under special conditions, showing no statistically significant difference p = 0.895. It is believed that the findings of this study will subsidize the necessary reorganization of newborn identification procedure and establishment of assistance and management of goals for the constant improvement of quality and patient safety.

Trata-se de um Estudo de Caso - um instrumento para a produção de conhecimento científico que toma como objeto de estudo uma unidade dentro de um sistema mais amplo e tem por principal objetivo a compreensão de uma instância singular da realidade. O objeto de estudo é a organização da rede de serviços da Subprefeitura de Pinheiros, da Supervisão de Saúde Lapa/Pinheiros da Coordenadoria Regional de Saúde Centro-Oeste do Município de São Paulo, por ser a base operacional do Termo de Cooperação Técnica, Didática e Científica entre a Secretaria Municipal de Saúde e a Escola de Enfermagem da Universidade de São Paulo para a formação de Programa de Integração Ensino-Serviço. Os objetivos do estudo são: descrever a rede de serviços de saúde, com produção de ações de saúde mental, deste território; identificar como os serviços públicos se organizam para atender as necessidades de saúde mental da população adstrita ao território sob sua responsabilidade; verificar que fatores facilitam e quais fatores dificultam a articulação da rede e a produção de ações de saúde mental. A pesquisa respeitou todos os procedimentos éticos. São sujeitos do estudo um profissional e o gerente do serviço de saúde, para haver complementaridade das informações sobre a organização do serviço e atividades por eles executadas na unidade. O instrumento e o procedimento da coleta dos dados é a entrevista semi-estruturada. O tratamento dos dados empíricos para a elaboração do relatório final sustenta-se na visão de mundo que admite que a apreensão do real deve partir do fenômeno real, externo aos homens, e que são as conexões desse fenômeno com a totalidade que o torna concreto. As categorias empíricas construídas a partir da análise do material são: a) quem são os sujeitos do estudo; b) a dimensão estrutural: as diretrizes e os princípios para a organização dos sistemas de saúde; c) a dimensão particular: a rede de atenção e a função estratégica dos serviços; d) a dimensão singular: o processo de produção de ações de saúde mental nos serviços. A síntese das dificuldades e das facilidades para a construção da rede de serviços no território se formou pela voz de seus construtores / It is a Case Study whose object is the organization of a network of public health services with regard to the mental health in the city of São Paulo. The objectives of the study are: to describe the network of health services with production on mental health; to identify the way which the public services are organized to provide medical assistance in mental health; To discover the facilities and the difficulties in the articulation between the services and in the production of actions on mental health. This research respected all the ethical procedures. The subjects of this study are workers of the health team and managers of the health services. The instrument for collection of data is a semi-structured interview. The treatment of this empirical material is based on the categories: a) who are the subject of the study, b) the structural dimension: the guidelines and principles for the organization of health systems, c) the particular dimension: the network of attention and the strategic role of services, d) a unique dimension: the production of actions of mental health services