Abstract The aim of this qualitative case study was to examine social service workers and managers approach towards the implementation of the Signs-of-Safety (SoS) model and their comprehension of working with the model. This study took place at a children and youth unit at a social service office in Stockholm. The empiric is based on three qualitative semistructured interviews and participant observations. The result was analyzed by definitions from Hasenfeld’s Human service organizations (HSO), Lipsky’s and Johansson’s definitions of "street-level bureaucrats", and room for manoeuvre. Lundquist’s definitions of "understand", "want" and "can" was also used, as well as the core-components that Fixsen, Naoom, Blase, Friedman och Wallace draw together of a successful implementation. The main result of the study indicates that the SoS-model contributes to the participation of children and parents and that it is complicated to implement the SoS-model in such a specialized organization. The study’s result also shows that the implementation is promoted by the support and the resources of every level in the organization and the fact that the initiative came from the street-level bureaucrats. The documentary system that comes with the BBIC is complicated to combinate with the SoS-model and therefore this might become a restricting effect.

Philosophiae Doctor - PhD / This research project, in which social welfare constitutes the central focus of study, is undertaken within the broad field of development studies. The basic concern of the study is to determine the role and the place of social welfare in a post-apartheid South Africa. The study therefore seeks to produce some of the policy-making knowledge and a framework for formulating alternative social policies. With the emergence of the post-apartheid South Africa, social welfare as a system, and social policy in particular, finds itself at a water-shed. For many years social welfare has been practised on a racially-differentiated basis. Social policies were firmly rooted in the prevailing political ideology of apartheid. During its formal inception in the 193Q's, the primary objective of social welfare was to solve the Poor White problem. Currently we have reached a critical turning point in the history of our country. The establishment of an inclusive democracy should have a direct impact on the welfare of all citizens. In this new context we have to deal with mass poverty - the basic human needs of many South Africans not being met - and extreme inequalities. Meanwhile we are saddled with different models of welfare based on the fragmented social policies of the past. Various themes pertaining to social welfare are examined with the view to proposing some solutions to the dilemma. Theories of development constitute the frame of reference for the analysis and development of alternative social policies. Applying these theoretical foundations, a special study is made of the emergence and structuring of social welfare in South Africa. In an empirical study the views of stakeholders in the field are gathered using qualitative methodology. Theories of development, the Reconstruction and Development Programme, the idea of social welfare as a system to meet human needs, and the views of stakeholders, form the basis for the development of alternative social policies in the post-apartheid South Africa. Using this conceptual framework and analysis of contemporary realities, certain policy proposals are examined for their appropriateness to address post-apartheid challenges. The study demonstrates that a paradigm shift is absolutely necessary in order to deal with emerging realities in South Africa. This paradigm shift entails that social welfare adopt a developmental approach within an integrated policy framework.

The purpose of this study is to describe and analyze how social workers experience their cooperation in childcare investigations, how they experience their discretion and what happens emotionally with social workers in relationship with child care investigations. The study is based on a qualitative method with semi-structured interviews. The interviews have been analyzed via a thematic analysis and have been interpreted with the theoretical frameworks, human service organizations, street level bureaucracy and power. The results show that work linked to childcare investigations arouses feelings of the social secretary. Feelings like hopefulness, fear, stress and powerlessness. Further results show that the social secretary prefers parents to accept voluntary efforts compared with imperativ efforts and cooperation is of the greatest importance to bring child care investigations forward. The study shows that the social secretaries consider themselves to have discretion in their work but their work is also controlled by the organization. Especially when it comes to imperative care, something that the law also prescribes.

Success of nonprofit human services organizations depends upon the ability to cultivate high quality performance among staff members. Employees of such organizations experience lower job satisfaction when managers disregard their opinions or treat them as unimportant. The purpose of this qualitative, exploratory case study was to explore employees' perspectives on the quality of their relationships with their supervisors and impacts of that perception on job performance. The central research questions regarded how employees understood those relationships and their impact on their work success. Using the framework of leader-member exchange (LMX) theory, which centers upon the employee-supervisor relationship, data were collected through interviews with 32 participants including those at a supervisory level and direct-care providers. Archival documents from 2 non-profit human service organizations that reflected upon relationships between supervisors and employees were also utilized. Using Clark and Braun's thematic analysis strategy for coding and analysis, results indicated that manager-employee relationships characterized by themes of respect, understanding, positive interactions, and open communication allowed employees to feel comfortable and valued at work, and that relationships characterized by mutual loyalty, respect, and clear, reciprocal communication were optimal for promoting job performance. This study's potential impact for positive social change includes recommendations to non-profit service organizations to develop future leadership policies and training programs to assist managers and supervisors in improving relationships with their subordinates.

Indiana University-Purdue University Indianapolis (IUPUI) / This study examines organizational learning (OL) with member organizations of a state association for children and family services. OL has been studied in business organizations, but the concept has value in the context of Human Service Organizations (HSOs) as well. HSOs face increasing demands for accountability through evaluating outcomes, requiring new organizational skills and activities. The state association has collected outcome data from member organizations for nine years, and has recently provided external consultants to help organizations interpret and make use of the information to improve organizational functioning. The process of OL was measured pre- and post-external consultation using an OL questionnaire developed by Templeton, Lewis, and Snyder (2002). Sixty-two member agencies received questionnaires and 42 responded for a response rate of 67%. Qualitative semi-structured interviews were conducted with 11 CEOs/Executive Directors of HSOs. The OL questionnaire was found to have sufficient reliability and validity for the sample of HSOs in the study. Two factors were identified through factor analyses, Organizational Culture and Environmental Awareness. Satisfaction with an external consultant was not found to be related to increased OL. In the qualitative findings, the origins of learning themes that were identified were External Pressures, Philosophy, Planning, and Financial Pressures. The facilitating factor themes identified were Leadership, Philosophy, New Staff/New Leadership, Willingness, Planning, and Training. The perceived obstacles to OL were Resistance, Philosophy, Finances, and Time. External consultants were found to contribute to Evaluation, Awareness, Motivation, and Training. The main practice implication of the study is the identification of an instrument that may be used to examine OL in HSOs. The identification of facilitating factors and factors that may impede OL is a valuable contribution, as is the use of a standard definition of OL. The educational implications are for awareness in the education of future leaders by introducing OL and the application to HSOs. Future research is needed to address the development or modification of a better matched instrument for use with HSOs.

Den evidensbaserade praktiken har blivit en alltmer påtaglig del av socialarbetares praktik. Betoningen på evidensbasering inom socialt arbete i Sverige har implementerats främst genom statliga myndigheter ner i professionen, vilket har bemötts med en generell skepsis av yrkesfältet. HVB-hem för barn och unga är en del av den sociala barnavården som påverkas av den statliga kunskapsstyrningen. Studiens analys fokuserar på hur behandlingspersonal på HVB-hem för barn och unga upplever att den evidensbaserade praktiken påverkar den professionellas möjlighet att bedriva behandlingsvård. Nio semistrukturerade intervjuer har genomförts med behandlingspersonal som arbetar på HVB-hem för barn och unga och som har haft en två-årig eftergymnasial utbildning. Informanternas utsagor har analyserats utifrån professionsteori och symbolisk interaktionism. Resultatet har påvisat att behandlingsarbetet kan innebära en varierande behandlingskontext och att flertalet förutsättningar påverkar yrkesutövningen. Den evidensbaserade praktiken kan däremellan utgöra ett gemensamt yrkesspråk och förhållningssätt på HVB-hem för barn och unga, som kan tolkas och tillämpas olika. Möjligheten att tillämpa evidens kan ses grunda sig i behandlingspersonalens utbildningsbakgrund och yrkesfärdighet. För att kunna arbeta med evidens implicerar det att den professionella kan läsa, förstå och tillämpa evidens inom behandlingsvården. Å ena sidan kan den evidensbaserade praktiken som idé bedömas vara en självklarhet för behandlingspersonal på HVB-hem för barn och unga. Å andra sidan kan definieringen och tillämpningen av den evidensbaserade praktiken bedömas vara oklar och komplicerad i en kontextbunden praktik, som HVB-hem för barn och unga inte sällan är.

Religiositet och andlighet tycks ha samband med fysisk och psykisk hälsa. I uppsatsen undersöks sambandet mellan andlighet och utbrändhet, två grupper behandlare jämförs och mätegenskaper hos skalorna Spirituality, Religiousness and Personal Beliefs Field-Test Instrument (WHOQOL-SRPB), Spiritual Involvement and Beliefs Scale (SIBS), Maslach Burnout Inventory – Human Service Survey (MBI-HSS) och Utbrändhet i arbetet (UA) undersöks. Studiedeltagarna var 38 programledare för kriminalvårdens tolvstegsprogram och 39 behandlare i ett psykoterapinätverk inom beroendevården (svarsfrekvens 61,5%). Andlighet korrelerade med personlig prestation (personal accomplishment; r = 0,315, p < 0,05). I beroendevården fanns ett samband mellan hög grad av andlighet/religiositet och högre grad av utbrändhet. Studien visar att andlighet skulle kunna ge ökat självförtroende, och genom detta påverka hälsa och allmänt välbefinnande samt att effekten av andlighet/religiositet verkar vara positiv i andliga/religiösa sammanhang men inte i mer sekulariserade miljöer. Slutligen konstateras att validiteten hos utbrändhetsmåtten kan ifrågasättas och att vidare utveckling av andlighetsmåtten bör ske.

Government human service organizations regularly attempt to recruit ethnically and culturally diverse professionals to improve services to diverse communities. The assumption here is that organizational culture and structure support this organizational practice. This study considers the unique challenge for Aboriginal professionals who work in a government child welfare system responsible for the oppression of Aboriginal children, families, and communities. As a non-Aboriginal organizational insider and researcher, I use a combined Indigenous/ethnographic approach to explore these issues with Aboriginal professionals within the British Columbia Ministry of Children and Family Development (MCFD). This study involves a dual focus that examines the history, identity, values, motivations, and practice approaches of Aboriginal professionals as well as how organizational structural and environment variables support or impede their representation of community needs and interests. Analysis of these two areas results in significant findings for the organization, the social work profession, and various practice and organizational diversity literatures. Aboriginal participant descriptions of values, beliefs, and practices contribute to literature exploring contemporary Indigenous practice approaches that integrate traditional knowledge with professional practice. Consistent with some representative bureaucracy studies, participant descriptions of personal history, experience, practice, and motivation to work in MCFD indicate values, beliefs, and motivations strongly shared with their representative group: to reduce the number of Aboriginal children in government care and reconnect them to community. Aboriginal participant role tensions and dual accountabilities, resulting from their unique community/Ministry insider/outsider position, provide context to studies that explore tensions and contradictions that exist for diverse professionals working in their communities through mainstream organizations. Findings also contribute to studies in representative bureaucracy and other organizational diversity approaches concerned with the ability of diverse professionals to actively represent community interests. Organizational variables, such as low Aboriginal practice support, racism, cultural incompetence, hierarchical structure and decision making, risk-averse practice norms, poorly implemented rhetorical change initiatives, and institutional physical environments, among others, impede the ability of Aboriginal participants to actively represent community interests. Mitigating factors were found where some Aboriginal participants describe significant organizational support at the worksite level through dedicated culturally competent Aboriginal management and practice teams. / Graduate / 0452 / 0617 / 0631 / janerousseau@shaw.ca

Government human service organizations regularly attempt to recruit ethnically and culturally diverse professionals to improve services to diverse communities. The assumption here is that organizational culture and structure support this organizational practice. This study considers the unique challenge for Aboriginal professionals who work in a government child welfare system responsible for the oppression of Aboriginal children, families, and communities. As a non-Aboriginal organizational insider and researcher, I use a combined Indigenous/ethnographic approach to explore these issues with Aboriginal professionals within the British Columbia Ministry of Children and Family Development (MCFD). This study involves a dual focus that examines the history, identity, values, motivations, and practice approaches of Aboriginal professionals as well as how organizational structural and environment variables support or impede their representation of community needs and interests. Analysis of these two areas results in significant findings for the organization, the social work profession, and various practice and organizational diversity literatures. Aboriginal participant descriptions of values, beliefs, and practices contribute to literature exploring contemporary Indigenous practice approaches that integrate traditional knowledge with professional practice. Consistent with some representative bureaucracy studies, participant descriptions of personal history, experience, practice, and motivation to work in MCFD indicate values, beliefs, and motivations strongly shared with their representative group: to reduce the number of Aboriginal children in government care and reconnect them to community. Aboriginal participant role tensions and dual accountabilities, resulting from their unique community/Ministry insider/outsider position, provide context to studies that explore tensions and contradictions that exist for diverse professionals working in their communities through mainstream organizations. Findings also contribute to studies in representative bureaucracy and other organizational diversity approaches concerned with the ability of diverse professionals to actively represent community interests. Organizational variables, such as low Aboriginal practice support, racism, cultural incompetence, hierarchical structure and decision making, risk-averse practice norms, poorly implemented rhetorical change initiatives, and institutional physical environments, among others, impede the ability of Aboriginal participants to actively represent community interests. Mitigating factors were found where some Aboriginal participants describe significant organizational support at the worksite level through dedicated culturally competent Aboriginal management and practice teams. / Graduate / 0452 / 0617 / 0631 / janerousseau@shaw.ca

Social workers in this study describes various experiences of the assessments of interventions for children and adolescents. Social workers experience of the many different situations where an assessment of best effort must be made on the basis of BBIC, which is the Social Services investigation records. To make this assessment, the Social workers need social assistance and support of their colleagues and manager. Knowledge mixed with experience is also an important part when it comes to being professional and not let emotions control that could otherwise be happened when the social worker meets and builds relationships with clients. Social workers are also those who will decide which achievement the client needs from the needs. We use systems theory, Hasenfeld´s theory of human services organizations  and Lipsky´s grassroots bureaucrats to analyze how social worker work with clients of different experiences, knowledge and some of their own personal values for the various operations. The efforts in our work we have examined is traditional familycare and MTFC (Multi dementional Treatment Foster Care), we have found that there are different arguments for different actions, but the assessments are made virtually the same assessment model. There are requirements that govern the operation of which is matched with the objectives and resources administration. Social worker also believes that social work is a game where we do not know how the results will be.