Made available in DSpace on 2010-04-20T20:51:27Z (GMT). No. of bitstreams: 0 Previous issue date: 2006-01-06T00:00:00Z / Estudos demonstraram a associação entre as empresas classe mundiais, ganhadoras dos Prêmios Nacionais de Qualidade em seus países, e o sucesso financeiro dessas organizações. Falta na literatura acadêmica, um elo demonstrado empiricamente a associação entre os modelos de Excelência e os critérios de performance socioambientais. Nosso estudo buscou entender o alinhamento entre os conceitos de Qualidade e Excelência com os conceitos de Responsabilidade Social e Sustentabilidade, determinando os elementos de interface e buscando inter-relações. A partir da aplicação de um modelo consagrado de mensuração do desempenho Sustentável no país, os Indicadores Ethos, em quatro empresas vencedoras do PNQ - Prêmio Nacional da Qualidade no Brasil. Comparando os resultados obtidos com o banco de dados do Instituto Ethos e suas melhores práticas, o nosso estudo buscou responder a pergunta se existe uma associação entre a busca da Qualidade Total e o desempenho Sustentável, ou seja, aquele distribuído com justeza entre o social, o ambiental e o econômico. Para isso, utilizamos uma ampla revisão bibliográfica e uma pesquisa de campo com quatro empresas ganhadoras do PNQ, com portes, localização e atividades representativas das organizações vencedoras. Os resultados foram comparados utilizando-se elementos da estatística não-paramétrica e apontam para um desempenho superior das empresas classe mundial em relação ao banco de dados do Instituto Ethos e equivalente às melhores práticas registradas no Instituto. Ademais, percebeu-se um alinhamento entre a evolução dos Critérios de Excelência da Fundação Nacional da Qualidade com os modelos mais atuais de Responsabilidade Social. / Several academicals studies linked the quality and joumey to excellence with economical results. The relations between the Baldrige winners and their value market increase are one of those studies. However there is a lack on the business administration literacy relating the adoption of the criteria for Excellence (in Brazil the National Quality Award Criteria) and the relevant results of sustainable development and social responsibility. Our research consist in a study in four Brazilians winners ofNational Quality Award (PNQ) and how they performs against a criteria of measurements based on the economics, environmental and social dimensions, the Ethos Social Responsibility Indicators (Indicadores Ethos), From a field survey with four Brazilians former PNQ winners considering the full range of size, localization, and purpose the study compare using nonparametric statistics the results arising from our survey with the data bank of Ethos Institute that includes the benchmarks performances. Plus, a huge literacy review reach the stage of art in Social Responsibility and Sustainability standardization process to try to answer the correlations and interfaces of process and measures track progress in integrated approaches to Excellence and their skillful in align strategic and operational goals with the Sustainability concept. The result highlights the superior performance of the selected sample of PNQ winners against the Brazilian average and indicates that the Excellence criteria from the Brazilian Quality Award rightly oriented the organizations users to Sustainability align with most recent developing in the Social Responsibility area.

Submitted by Ronildo Prado (ronisp@ufscar.br) on 2016-09-26T20:36:08Z No. of bitstreams: 1 TeseHB.pdf: 2062145 bytes, checksum: b972449137394268fafbe29e9a683305 (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2016-09-26T20:36:36Z (GMT) No. of bitstreams: 1 TeseHB.pdf: 2062145 bytes, checksum: b972449137394268fafbe29e9a683305 (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2016-09-26T20:36:51Z (GMT) No. of bitstreams: 1 TeseHB.pdf: 2062145 bytes, checksum: b972449137394268fafbe29e9a683305 (MD5) / Made available in DSpace on 2016-09-26T20:37:01Z (GMT). No. of bitstreams: 1 TeseHB.pdf: 2062145 bytes, checksum: b972449137394268fafbe29e9a683305 (MD5) Previous issue date: 2016-02-29 / Não recebi financiamento / Many authors of total quality management suggest a positive relationship between the implementation of Total Quality Management and financial performance of companies. However, empirical studies have produced mixed results due to methodological limitations of data analysis and performance indicators used. In this sense, this thesis aims to analyze the shareholder value creation using value financial indicators of winning companies of national quality awards in the Americas and to compare them to companies operating in the same economic sector. The use shareholder value performance indicators and winning companies of national awards quality seven Western Hemisphere countries is a differential of this thesis in relation to other studies. The financial data was collected from the Economática system database in specialized sites on the disclosure of financial statements and own sites of the winning companies of this research study object. The time period of analysis is ten years. The hypotheses about the companies performance on creating shareholder value were tested applying MANOVA and Factorial Analysis. The results point out the quality award winning companies has created more value to their shareholders than the other companies operating on the same economic sector. / Diversos pesquisadores sobre o tema Gestão pela Qualidade Total sugerem que existe uma relação positiva entre a implantação da Gestão pela Qualidade Total e o desempenho financeiro das empresas. Todavia, os estudos empíricos têm produzido resultados diversos, devido às limitações dos métodos utilizados para as análises dos dados e dos indicadores de desempenho utilizados. Neste sentido, o objetivo principal desta tese é analisar a geração de valor para o acionista, por meio da aplicação de indicadores financeiros de valor, de empresas vencedoras dos prêmios nacionais da qualidade do Continente Americano, bem como comparar tais empresas com outras do mesmo setor econômico. A utilização de indicadores de desempenho de valor para o acionista e a utilização de vencedoras de prêmios nacionais da qualidade de sete países do Continente Americano constitui o ineditismo desta tese em relação aos demais trabalhos. Os dados foram coletados do banco de dados do sistema Economática, em sites especializados em divulgação de demonstrações financeiras e nos próprios sites das empresas vencedoras objeto de estudo desta pesquisa. O período de análise compreendeu um período de dez anos. Para atingir ao objetivo do trabalho foram testados grupos de hipóteses sobre o desempenho das empresas estudadas. Para a análise dos dados foram utilizados a análise fatorial confirmatória e a exploratória e em seguida para testar as hipóteses foi utilizado a MANOVA. Os resultados indicam que as empresas vencedoras de prêmios nacionais da qualidade geram mais riqueza aos acionistas do que as demais empresas do mesmo seguimento econômico.

The business performance management (BPM) framework helps an organization continuously adjust and successfully execute its strategies. BPM helps increase flexibility by providing managers with an early alert about changes and, as a result, allows faster response to such changes. The Malcolm Baldrige National Quality Award (MBNQA) framework provides a basis for self-assessment and a systems perspective for managing an organization's key processes for achieving business results. The MBNQA framework is a more comprehensive framework and encapsulates the underlying constructs in the BPM framework. The objectives of this dissertation are fourfold: (1) to validate the underlying relationships presented in the 2008 MBNQA framework, (2) to explore the MBNQA framework at the dimension level, and develop and test constructs measured at that level in a causal model, (3) to validate and create a common general framework for the business performance model by integrating the practitioner literature with basic theory including existing MBNQA theory, and (4) to integrate the BPM framework and the MBNQA framework into a new framework (BPM-MBNQA framework) that can guide organizations in their journey toward achieving and sustaining competitive and strategic advantages. The purpose of this study is to achieve these objectives by means of a combination of methodologies including literature reviews, expert opinions, interviews, presentation feedbacks, content analysis, and latent semantic analysis. An initial BPM framework was developed based on the reviews of literature and expert opinions. There is a paucity of academic research on business performance management. Therefore, this study reviewed the practitioner literature on BPM and from the numerous organization-specific BPM models developed a generic, conceptual BPM framework. With the intent of obtaining valuable feedback, this initial BPM framework was presented to Baldrige Award recipients (BARs) and selected academicians from across the United States who participated in the Fall Summit 2007 held at Caterpillar Financial Headquarter in Nashville, TN on October 1 and 2, 2007. Incorporating the feedback from that group allowed refining and improving the proposed BPM framework. This study developed a variant of the traditional latent semantic analysis (LSA) called causal latent semantic analysis (cLSA) that enables us to test causal models using textual data. This method was used to validate the 2008 MBNQA framework based on article abstracts on the Baldrige Award and program published in both practitioner and academic journals from 1987 to 2009. The cLSA was also used to validate the BPM framework using the full body text data from all articles published in the practitioner journal entitled the Business Performance Management Magazine since its inception in 2003. The results provide the first cLSA study of these frameworks. This is also the first study to examine all the causal relationships within the MBNQA and BPM frameworks.

This paper explores different quality management systems (QMS) and correlates their value in achieving success as measured by the Malcolm Baldrige Award. The three major quality management systems were reviewed, International Organization of Standards (ISO), Total Quality Management (TQM) and Six Sigma. Quality management systems are the single most powerful tool that a company can establish to create a sucessful organization.

The master thesis is focused on performance evaluation of company Zemědělské družstvo Nové Město na Moravě. The first part contains theoretical foundations dealing with explanation basic theoretical terms and modern methods for performance measurement. The second part is practical, where the analysis company is introduced and after that the performance evaluation using of START Model is performed. The main output of master thesis is the last part, namely suggestions, where are presented measures and recommendations directed at the improvement performance of company.

One of the most important tasks that business leaders undertake in order to achieve a superior market position is strategic planning. Beyond this obligation, business owners desire to maximize profit and maintain steady growth. In order to do this, resources must be invested in the most efficient way possible in order to achieve performance excellence. Adjusting business operations quickly, however, especially in times of economic uncertainty, is extremely difficult. Business leaders therefore need insight into which elements of organizational improvement are most effective in order to strategically invest their resources to achieve superior performance in the most efficient way possible. This research examines the results of companies which have a demonstrated ability to achieve performance excellence as defined by the National Institute of Standards and Technology's Malcolm Baldrige Criteria for Performance Excellence. This research examined award-winning applications to determine common input factors, compared the business results of a subset of those award-winners with the overall market for a time-frame of 11 years, and then investigated the profitability, liquidity, debt management, asset management, and per share performance ratios of award-winners compared with their industry peers over 11 years as well. The main focus of this research is to determine whether participation in performance excellence best practices have created value for shareholders and business owners. This objective is achieved through the analysis of performance results of award winning companies. This research demonstrates that the integration of efforts associated with performance excellence is in-fact advantageous.