This study examines the factors to consider in establishing an effective tax Ombudsman in South Africa. It seeks to establish how the democratic protection institutions such as the South African Public Protector and the South African Human Rights Commission and the Courts created in terms of the 1996 Constitution vis-à-vis the ways the South African Revenue Service‟ (hereinafter referred to as SARS) new court rules and Service Monitoring Offices safeguard and protect taxpayers rights against SARS‟ administrative abuses. The researcher reviews and analyses literature gathered from the following sources: the Australian and Canadian tax Ombudsman, the United Kingdom‟s tax adjudicator, the South African motor industry Ombudsman, the South African banking services Ombudsman, the South African Public Protector, the Tax Administration Act (28 of 2011) (hereinafter referred to as the TAA), the South African Constitution (108 of 1996), and other popular scientific articles and reports on the introduction of the tax Ombudsman in South Africa. The findings reveal the core factors that underscore the establishment of an effective tax Ombud in South Africa to include: independence, neutrality, credible review process and confidentiality. Other auxiliary factors with regard to the appointment of the tax Ombud are: leadership skills, honesty, integrity and courage. Furthermore, the provisions of the TAA, in relation to the appointment of the tax Ombud‟s funding, staffing, location, and powers with particular reference to cost recovery and disclosure of taxpayers‟ confidential information, impede on the tax Ombud‟s independence. It also emerged from this study that the independence of the tax Ombud‟s office is being over-emphasised, leaving other pertinent issues of equal importance, such as education and publicity, unattended to. The recommendations for this study revolve on the tax Ombud‟s appointment, budget and recruitment of its own staff, building a reputation of independence through public education and the power to recover costs. / MCom (South African and International Taxation), North-West University, Potchefstroom Campus, 2014

This study examines the factors to consider in establishing an effective tax Ombudsman in South Africa. It seeks to establish how the democratic protection institutions such as the South African Public Protector and the South African Human Rights Commission and the Courts created in terms of the 1996 Constitution vis-à-vis the ways the South African Revenue Service‟ (hereinafter referred to as SARS) new court rules and Service Monitoring Offices safeguard and protect taxpayers rights against SARS‟ administrative abuses. The researcher reviews and analyses literature gathered from the following sources: the Australian and Canadian tax Ombudsman, the United Kingdom‟s tax adjudicator, the South African motor industry Ombudsman, the South African banking services Ombudsman, the South African Public Protector, the Tax Administration Act (28 of 2011) (hereinafter referred to as the TAA), the South African Constitution (108 of 1996), and other popular scientific articles and reports on the introduction of the tax Ombudsman in South Africa. The findings reveal the core factors that underscore the establishment of an effective tax Ombud in South Africa to include: independence, neutrality, credible review process and confidentiality. Other auxiliary factors with regard to the appointment of the tax Ombud are: leadership skills, honesty, integrity and courage. Furthermore, the provisions of the TAA, in relation to the appointment of the tax Ombud‟s funding, staffing, location, and powers with particular reference to cost recovery and disclosure of taxpayers‟ confidential information, impede on the tax Ombud‟s independence. It also emerged from this study that the independence of the tax Ombud‟s office is being over-emphasised, leaving other pertinent issues of equal importance, such as education and publicity, unattended to. The recommendations for this study revolve on the tax Ombud‟s appointment, budget and recruitment of its own staff, building a reputation of independence through public education and the power to recover costs. / MCom (South African and International Taxation), North-West University, Potchefstroom Campus, 2014

監察制度（control system）是民主體制中重要的監督機制，主要的功能是監督行政和保障人權，隨著第三波民主化的發展，從一九八０年代開始，監察使制度（ombudsman system）快速擴散至全世界，形成一股「監察風潮」（Ombudsmania）。在民主國家中，我國與芬蘭都是實施監察制度較悠久的國家，僅次於瑞典。無獨有偶，兩國都在一九九０年至二０００年進行一連串的憲政改革，修憲後我國政府體制從修正式的內閣制（Parliamentarism）轉變為半總統制（Semi-Presidentialism），而芬蘭則從典型的半總統制傾向議會內閣制。同時在憲政改革的過程中，兩國的監察制度也都有許多的變革。 本文是從權力分立原則（Doctrine of Separation of Powers）、有限政府（Limited Government）和第四權（The Fourth Branch of Power）概念等監察理論作為法理基礎，並以法制研究途徑（Legal-Institutional Approach）和新制度主義（New Institutionalism）作為分析架構，從靜態的法制層面和動態的運作層面，探討我國的監察制度和芬蘭的國會監察使制度，以及兩國在二０００年憲政改革之後的運作情況，以瞭解兩國制度之特色及優劣，並且針對中、芬兩國基本國情、監察制度的基本差異、制度與制度變遷、實務運作與案件、實施成效等幾個面向來作分析比較，剖析其間之異同及其原因。 再者，本文也根據國際性比較與芬蘭國會監察使制度之優點和成功經驗，歸納出監察制度實施成功之條件，包括：（一）監察使「權威」（authority）的建立。（二）具備獨立性、中立性和專業性的特性。（三）健全的國家廉政體系。（四）國會的支持與配合。（五）政治人物對監察使和監察制度的尊重。（六）監察使與外界建立良好的互動關係。並進一步評估我國現行監察制度之問題，主要有下列幾項：（一）形式獨立但實質獨立性不足。（二）監察院的權威未建立。（三）部分監委人選不適任。（四）監察院的功能有待提升。（五）缺乏行銷以及與外界互動不足。 最後，筆者針對以上缺失，分別從監察院的定位、組織規模、監委選任、特殊監察使的設立、監察院的職權、監察院的預算、人權保障、與外界互動、對監委的監督等幾個面向，提出具體改革之建議。 / The control system is an important mechanism in democracy to supervise administration and to protect human rights. Since 1980, with the development of the third wave democratization, the ombudsman system rapidly disseminate to all parts of world, forming the phenomenon of “Ombudsmania”. Among the democratic countries, the control system has been carried out for long in both ROC and Finland, only shorter than Sweden Coincidently, both countries underwent a series of constitutional reform during 1990 to 2000. Thereafter, ROC transformed from the revised Parliamentarism to the Semi-Presidentialism, while Finland turned from the classical Semi-Presidentialism to the parliamentarism. The control systems of both countries have also changed a lot during the constitutional reform. Based on the control theories including concepts of Doctrine of Separation of Powers, Limited Government, and The Fourth Branch of Power as the legal basis, this article utilized the Legal-Institutional Approach and the analysis constructs of New Institutionalism to explore the ROC’s control system and parliamentary ombudsman system of Finland, as well as their operation after the post-constitutional reform in 2000, from the static legislative level and the dynamic operational level. This provided understanding of the characteristics and evaluations of the systems in both countries. Moreover, we focused on the aspects of the essential differences in cultures and in the control systems, the evolution of the systems, the functioning, the cases, and their outcomes to analyze the reasons for the differences between the two systems. Furthermore, based on the international comparison and the success experience in parliamentary ombudsman of Finland, the conditions required for successful practice of the control system was involved: (1) establishment of the authority of the ombudsman, (2) the independent, neutral, and professional characteristics, (3) The national integrity system, (4) the support and cooperation of the parliament, (5) The respect of the politicians to the ombudsman and to the control system, and (6) The well-established interaction between the ombudsman and the outside. Further evaluation found the major problems in the present control system in ROC, including (1) lack of the substantial independence, (2) not established authority, (3) the incapability of some Control Yuan members, (4) the necessity to improve the functions of the Control Yuan, (5) the deficiency of marketing and of interaction with the outside. Finally, for the weakness mentioned above, I proposed the concrete recommendation for reformation, from the aspects of the position of the Control Yuan, the dimension of the organization, the election of the committee members, the establishment of specific Ombudsman, the powers and the budgets for the Control Yuan, the protection of human rights, the interactions with the outside, and the administrations of the committee members.

The aim of this diploma thesis called The Human Rights Commissioner of the Russian Federation is to provide a comprehensive insight into the formation and development process of the institute of the human rights commissioner by means of description and analysis. At the same time, it attempts to facilitate a better understanding of this institute inside the Russian social system. The opening section defines the institute of ombudsman from the historical and theoretical point of view and puts it in the post-Soviet context. The following section touches on the key legislation related to this institute in the Russian Federation and on the way it was formed and embedded in Russia. A separate chapter addresses the competences and specific tasks of the public defender of rights. This chapter is supported by annual reports issued by the Russian ombudsman's office. The last section of the thesis deals with the relationship between the ombudsman, the Russian establishment and non-governmental human rights organizations. The relationship is defined theoretically and illustrated by practical examples and specific cases. Keywords Ombudsman, The Human Rights Commissioner, Federal Constitutional Act on the Human Rights Commissioner, Human Rights, Freedoms, the Russian Federation, Russian Establishment, Human...

Diploma thesis "The Theory and Practice of Human Rights in the Czech Republic, in Particular the Rights of Seniors in Social Services" deals with the theory and practice of human rights in our country with regard to the rights of seniors in social services. The work is divided into two parts. The first and second chapters forming the first part of the thesis deal with basic concepts and principles of human rights; how the idea of existence of human rights is explained, and they also focus on the history of human rights, so that the context, in which the idea of human rights was born, is clear and introduce a general view of the chosen topic to readers. The second part of the thesis, chapters three and four, at the beginning deals with the history of human rights in the Czech Republic with an emphasis on the period after 1945, and thereafter on a period after 1989 to the present. From the perspective of today, the rights of seniors in social services are presented. Governmental and non-governmental institutions dealing with human rights are introduced and the thesis also states the reports on the conditions of the rights of seniors in the social services, which result mainly from the Ombudsman's reports.

La carence de l’administration est à la fois évocatrice et ambigüe. Évocatrice pour l’administré, car elle ravive les mauvais souvenirs administratifs de chacun. Ambigüe pourtant, pour le juriste, car la carence évoque spontanément de multiples termes qui en sont proches, comme l’inertie ou l’abstention. Elle doit néanmoins en être distinguée et peut être définie comme le résultat de certaines inactions : celles qui n’auraient pas dû avoir lieu. Ainsi, la reconnaissance d’une carence administrative a une fonction : elle signale un comportement passif inadmissible. Elle dénonce à la fois une utilisation insuffisante de ses moyens pour remplir sa mission et une inaction administrative abusive. Le caractère anormal de l’inaction dénoncée par cette reconnaissance implique, alors, une réaction du système juridique, afin que le manque constaté ne puisse échapper à toute sanction, que celle-ci soit juridictionnelle ou non. / The deficiency of the administration is meaningful and also ambiguous. Meaningful as it brings back administrative bad memories for every citizen. But ambiguous, for jurists, as the deficiency naturally reminds them of many terms which are very close, such as lethargy or abstention. Nevertheless, the deficiency has to be distinguished from these terms and can be defined as the result of some inactions : the ones which should not have happened. The recognition of the administrative deficiency has thus a function : highlighting an unacceptable passive behaviour. What it means an insufficient use of its means to fulfil its mission and an abusive abstention. So, the abnormal nature of this inaction highlighted by this recognition needs a reaction of the legal system, in order to condemn this noted lack, jurisdictionally or not.

This study aims to draw on some of the ethical guidelines enshrined in the South African Press Code (SAPC 2007:10). This SAPC states that “the press shall be obliged to report news truthfully, accurately, fairly and in a balanced manner, without any intentional or negligent departure from the facts”. This insight is used in order to analyse the way in which the 2008 xenophobic attacks were reported in South Africa by the Sowetan and Daily Sun newspapers. Overall, the findings show that the two newspapers adhered to the South African Press Code (2007), and were ethical in their 2008 news reports. This specifically contradicts the dominant perception of most mainstream newspaper readers, who thought that, the Daily Sun is just a tabloid newspaper which “represents the lowest standard of journalism” (Wasserman 2012:1), because of its sensational crime and sex stories. / Communication Science / M.A. (Communication)

2012年在金融風暴與連動債事件之影響下，我國設立金融消費者保護專法引入金融消費評議制度，並成立財團法人金融消費評議中心，為我國金融消費保護開啟濃墨重彩的全新篇章。在我國眾多現存的替代紛爭解決機制中，金融消費評議機制可謂是別具特色，特殊的組織、新穎的程序進行方式，有別於法院，亦有別於其他ADR組織。金融消費評議程序大致上仿自英國金融公評人制度，混合部分我國相關法令規則設計而成，而在這五年的運行當中，評議程序是否發生問題、是否完全合於我國法制、國情？此即本文所欲研究之方向。 對於現行評議制度之檢討，本文以評議實務上之重要問題出發，提出四大問題方向，分別是以評議「前端程序、受理程序、調查程序、糾紛解決效力」為核心。本文並以我國法釋義、立法歷程研究、案例研究、學者論述研究、比較法例研究，包括英國、新加坡、澳洲等國金融ADR制度為主要研究方法，對以上議題分析並提出個人的觀察與淺見。 研究結論上，本文得出幾點具體建議與觀察成果:1、應立法授權主管機關建立金融服務業標準化之內部申訴制度，以強化申訴制度之效率與明確性；2、對於小額評議案件改採強制調處制度，以加強前端程序糾紛解決能量；3、評議制度應明文採取強制管轄模式，揚棄現行曖昧不明之立法模式；4、修整現行評議案件不受理條文，刪除當事人不適格情形，將同時將並行評議與訴訟或其他ADR程序納入不受理事由，並新增彈性不受理條款供金評中心裁量運用；5、強化金評中心事證調查權限，將調查範圍擴大至申請人造，並使違反法律效果明確化；6、解釋上，成立後核定前評議決定應具有和解契約效力。此外，於申請人縮減請求額度成立評議決定情形，應允許其對於縮減後真實損害餘額繼續訴訟救濟。

This study aims to draw on some of the ethical guidelines enshrined in the South African Press Code (SAPC 2007:10). This SAPC states that “the press shall be obliged to report news truthfully, accurately, fairly and in a balanced manner, without any intentional or negligent departure from the facts”. This insight is used in order to analyse the way in which the 2008 xenophobic attacks were reported in South Africa by the Sowetan and Daily Sun newspapers. Overall, the findings show that the two newspapers adhered to the South African Press Code (2007), and were ethical in their 2008 news reports. This specifically contradicts the dominant perception of most mainstream newspaper readers, who thought that, the Daily Sun is just a tabloid newspaper which “represents the lowest standard of journalism” (Wasserman 2012:1), because of its sensational crime and sex stories. / Communication Science / M.A. (Communication)