Tidigare studier har problematiserat förändringar på företag via hur förändringsledare implementerar dem och att motvilja till förändringar finns hos de berörda. Studien i rapporten fokuserar därför på att förstå hur ett konsultbolag inom samhällsbyggnad arbetar med interna utvecklingsförändringar. Genom att analysera förändringsledares tillvägagångssätt vid implementation av förändringar kan studien föreslå faktorer som bidrar till en mer effektiv ledning av internt förändringsarbete.Kvalitativa data har samlats in genom intervjuer med förändringsledare som tidigare har lett interna förändringar. Intervjuerna var semistrukturerade och frågorna var utformade via det teoretiska ramverket som rapporten belyser. Intervjuerna har analyserats med hjälp av teoretiska begrepp. Det empiriska resultatet bidrog till att slutsatser om vilka faktorer som är centrala för ett konsultbolag inom samhällsbyggnad vid implementering av förändringar samt vilka utvecklingspotentialer som finns.Slutsatsen kan stödja ett konsultbolag inom samhällsbyggnad att kartlägga vad som är viktigt för dem samt vilka delar de kan utveckla för en mer effektiv förändringsledning.Resultaten visar att fyra faktorer och ett utvecklingspotentialområde kan utläsas ur materialet om de förändringsledarnas tillvägagångssätt för implementation av interna utvecklingsförändringar. De fyra faktorerna är, ‘Kommunikation’, ‘Bemöta de berörda’, ‘Flexibilitet’, ‘Attityd’. Där varje faktor beskriver den generella uppfattningen som de intervjuade ledarna gett uttryck för. Utvecklingspotentialen är ‘Planera’ och slutsatsen belyser hur och varför man som förändringsledare bör planera för förändringar. Utvecklingspotentialen är en generalisering av vad de förändringsledarna tillsammans anser är viktigt samt vad teorin förstärker.De teoretiska implikationerna säger att samtliga aktiviteter inom det teoretiska ramverket inte är lika aktuella och relevanta för denna sortens företag. Resultaten visar också att de förändringsledarnas attityd till förändringen är en viktig faktor för företaget vilket det teoretiska ramverket inte belyser. De praktiska implikationerna beskriver att man som bolag kan förstå sina mest viktiga faktorer och vilka områden man inom implementeringen av interna utvecklingsförändringar behöver utveckla. / Previous studies have problematized changes in companies through how leaders implement change. Further, studies have also shown that changes can affect those who are involved in the change process by a resistance towards the new change. Therefore, the study in this report focuses on understanding how a consultancy company works with internal development-changes. By analysing formal leaders' approaches to implementing changes, the study can propose standpoints and potentials for development too be more effective within change management.Qualitative data has been collected through interviews with formal leaders who have previously led changes at the company. The interviews were semi-structured, and the questions were designed through the theoretical framework that the report highlight. The empirical result shows how the formal leaders were leading change. By analysing the findings through the theory that the writers choose as framework they found out what is important for the formal leaders when leading change and what they can do better.The conclusion should contribute to how leaders at a consultancy company works with change, what is important for them and what they can do better for a more effective change management. The results show that four standpoints and one potential of development have been discovered in the formal leaders' approach to implementing internal development-changes. The four positions are, ‘Communication’, ‘Attending the concerned’, ‘Flexibility’ and ‘Attitude’. Where each position is a generalization of what the formal leaders consider to be important during the implementation process. The potential of development is ‘Planning’ and the conclusion highlights how and why a formal leader could apply this. The potential of development is a generalization of what the formal leaders together believe is important and what the theory reinforces.The theoretical implications say that all activities within the theoretical framework are not as relevant to this typical company. It has also been found that the formal leaders' attitude towards change is important for the company, which the theoretical framework does not elucidate. The practical implications describe that a company can understand their most important standpoints and which areas they need to develop within the implementation of internal development-changes.

This investigation examines the management concept of corporate vision in organisations. The study includes an investigation of the etymology and definitions of vision, and considers existing views of its application in management theory. Research was carried out into the foundation of independent voluntary hospices in Britain, using case studies, interviews, hospice histories, and a questionnaire survey. Information was obtained from 11 case studies and from questionnaires responses of 140 founders of seventy-two separate hospices. The principal finding is that corporate vision is a valid concept in organisations, and a definition of successful corporate vision is derived from the evidence obtained. The content of successful vision was shown to admit detailed analysis, and a feasibility test was devised which was then applied to a number of projects. The feasibility test showed a clear correlation between feasibility scoring and project time to completion. It is also shown that there are several common elements between hospice visions and the activity of a small number of successful visionary individuals both in business and charitable work. A relationship is demonstrated between leadership and corporate vision which shows that the leader is subordinate to the vision. Team structure and behaviour in hospice founding groups is shown to be at variance with those commonly found in business organisations. Hospice founders do not appear to use relative measures either for progress or success, and accept substantial changes to financial targets largely without concern. The only common factor related to failure of hospice projects is shown to be visions that were defective at the outset, in that they were not shared. The context of corporate vision is considered, and it is concluded that corporate vision as a concept is not necessarily applicable to all types of organisation.

Thesis (PhD (School of Public Management and Planning))—-Stellenbosch University, 2008. / The aim of the study is to develop an appropriate Organisational Development (OD) approach to optimise the capacity of Community-Based Organisations (CBOs) and promote Community and Civil Society Development. The following research question is examined: In what ways can OD be a suitable approach to build the capacity of CBOs and thus have an impact on Community and Civil Society Development? The study is motivated by current development challenges in South Africa1 and the role civil society can play to represent citizens’ interests in relation to state and market2. As part of civil society, CBOs are generally recognised as pivotal stakeholders in the South African development context3, but are in reality marginalised and unable to assert themselves in the development sector. Furthermore Development Theory shows that theorists have in the recent past increasingly advocated for ‘democratisation of development’, enabling previously marginalised people to participate in development processes and therefore gain power over these. Although not widely practised reality yet, ‘People centred’ and ‘Participatory development’ as bottom-up and endogenous versions of development are being promoted as sustainable development paradigms. They emphasise the importance of building capacity of civil-society organisations4. OD as an approach to development and capacity building collaborates with the goals of a people centred development and the strengthening of civil society organisations, and is “in line with several participative approaches to development”5. It is, however, relevant to cultivate a “new development practitioner”, who is competent to facilitate capacity-building processes, which will meaningfully impact at the grassroots level6. The study is guided by a postmodern philosophy and stems from a phenomenological as well as transformative approach by applying a Goethean phenomenology, Action Research, Grounded Theory, Complexity Theory and various qualitative research methodologies, such as case study work with three CBOs; and semi-structured interviews with CBOs, community leaders, OD practitioners and academics. Furthermore the research includes a sociological examination of the current development context and paradigms, and their impact in post Apartheid South Africa. During the research, findings were engaged with by a discussion forum. The research findings included the discussion of themes, which emerged through the Grounded Theory approach: ∗ CBO capacity, by examining how capacity is interpreted at a CBO level in relation to inherent capacities; ∗ Leadership, and the role of pioneer leaders in CBOs; and ∗ Relationships, within CBOs as well as with their broader environment. These themes were understood as relevant when aiming to develop CBO capacity as well as engaging with the broader capacity development sector. Further, principles and approaches for OD at a CBO level are proposed, which are ultimately related through their view of organisations as complex social systems, their emphasis on learning, and the critical examination of power asymmetries. It is intended that this study contributes to development practice concerning CBO development within and beyond South Africa. Ultimately the study aims to influence current development paradigms and contribute to an enabling development context and the building of a strong and proactive civil society.

Thesis (MBA (Business Management))--University of Stellenbosch, 2007. / ENGLISH ABSTRACT: A fundamental shift has occurred from the industrial age, traditional worldview to the knowledge age, emerging worldview. The implication of this shift is that organisations can no longer rely on an enduring competitive advantage for sustainable results. This raises questions about the relevance of the existing organisational performance approaches in addressing the challenge of complexity, particularly with regard to the validity and reliability of the established performance management frameworks. In the industrial age, financial measures were sufficient for measuring organisational performance. However, the emergence of the networked economy implies that a more composite measure is required, which reflects the diversity of stakeholder interests. The research confirms that, whilst there is no universal agreement in defining organisational performance, there is agreement that sustainable organisational performance is a combination of growth (social and economic measures) and profitability (financial measures). Further, the research confirms the existence of gaps, which undermine organisational performance. These gaps originate from the divergent approaches to organisational performance, which can be traced through the evolution of organisational development theory and management practice. Existing research studies collaborate the existence of these divergent approaches in determining organisational performance. These approaches include execution, strategy and people, representing the ‘ESP’ of organisational performance. Execution refers to a process based, micro perspective of organisational performance, whilst strategy and people refer to the systemic, macro approaches. In conditions of hyper-change, execution is considered to be the key determinant of organisational performance, whilst the traditional, strategy approach is found to be essential in addressing the challenge of complexity. The emergence of the networked economy implies that a more composite, people approach is required to address the challenges associated with increasing connectivity. The research proposition contends that an execution culture is necessary for addressing the challenge of complexity. This culture is dependent on the strategic fusion of the divergent strategy and people approaches and the existence of a strategic paradigm throughout the organisation. Organisational performance resides in an organisation’s ability to integrate the divergent approaches, to develop the necessary dynamic capabilities for sustainable organisational performance. The Performance ‘ESP’ framework reflects the integration of these approaches and provides a visual confirmation of the research proposition. The level of execution is determined by the existence of a strategic paradigm throughout the organisation, which is determined by individual performance, defined by the level of effectiveness, strength (individual) and partnership (‘ESP’). The development of a strategic paradigm is particularly relevant in the South African context, where historical factors have inhibited the level of empowerment within organisations. It is recommended that organisations apply the Performance ‘ESP’ index as a diagnostic tool to assess the existence of an execution culture to address the challenge of complexity. The purpose of the assessment tool is to complement the financial measures of performance, to ensure a balance between profitability and growth, to ensure sustainable organisational performance. / AFRIKAANSE OPSOMMING: Daar het ‘n fundamentele verandering plaasgevind van die industriële tydperk en tradisionele wêreldbeskouiing na die kennistydperk en opkomende wêreldbeskouing. Die implikasie van hierdie verandering is dat organisasies nie meer kan staatmaak op ‘n deurlopende mededingende voordeel vir volhoubare resultate nie. Dit laat vrae ontstaan oor die toepaslikheid van die bestaande organisatoriese prestasiebenaderings om die uitdaging van kompleksiteit te hanteer, veral met betrekking tot die geldigheid en betroubaarheid van die bestaande prestasiebestuursraamwerke. Tydens die industriële tydperk was finansiële maatstawwe voldoende om organisasieprestasie te meet. Die opkoms van die netwerk-ekonomie impliseer egter dat ‘n meer saamgestelde maatstaf nodig is, wat die diversiteit van die belange van belanghebbers weerspieël. Die navorsing bevestig dat, hoewel daar geen universele ooreenkoms is in die definisie van organisasieprestasie nie, daar wel ooreenkoms is dat volhoubare organisasieprestasie ‘n kombinasie is van groei (sosiale en ekonomiese maatreëls) en winsgewendheid (finansiële maatreëls). Daarbenewens bevestig die navorsing die bestaan van gapings wat organisasieprestasie ondermyn. Hierdie gapings ontstaan uit die uiteenlopende benaderings tot organisasieprestasie, wat gevolg kan word deur die evolusie van organisasie-ontwikkelingsteorie en bestuurspraktyk. Bestaande navorsingstudies gebruik ‘n samestelling van hierdie uiteenlopende benaderings om organisasieprestasie te bepaal. Hierdie benaderings sluit in uitvoering, strategie en mense, wat in die Engelse afkorting die ‘ESP’ van organisasieprestasie verteenwoordig. Uitvoering verwys na ‘n prosesgebaseerde mikroperspektief van organisasieprestasie, terwyl strategie en mense verwys na die sistemiese makrobenaderings. In omstandighede van hiperverandering word uitvoering gesien as die sleutelbepaler van organisasieprestasie, terwyl die tradisionele strategiebenadering noodsaaklik is vir die hantering van die uitdaging van kompleksiteit. Die opkoms van die netwerk-ekonomie impliseer dat ‘n meer saamgestelde, mensbenadering nodig is om die uitdagings te hanteer wat saamgaan met groter onderlinge verbondenheid. Die navorsingsvoorstel se uitgangspunt is dat ‘n uitvoeringskultuur nodig is om die uitdaging van kompleksiteit te hanteer. Hierdie kultuur is afhanklik van die strategiese samesmelting van die uiteenlopende strategie- en mensbenaderings en die bestaan van ‘n strategiese paradigma dwarsdeur die organisasie. Organisasieprestasie hang af van ‘n organisasie se vermoë om die uiteenlopende benaderings te integreer en die nodige dinamiese bekwaamhede te ontwikkel vir volhoubare organisasieprestasie. Die prestasie- of ‘ESP’-raamwerk weerspieël die integrasie van hierdie benaderings en voorsien ‘n visuele bevestiging van die navorsingsvoorstel. Die vlak van uitvoering word bepaal deur die bestaan van ‘n strategiese paradigma dwarsdeur die organisasie, wat bepaal word deur individuele prestasie, gedefinieer deur die vlak van doeltreffendheid, sterkte (individueel) en vennootskap (‘ESP’). Die ontwikkeling van ‘n strategiese paradigma is veral toepaslik in die Suid-Afrikaanse konteks, waar historiese faktore die vlak van bemagtiging binne organisasies geïnhibeer het. Daar word aanbeveel dat organisasies die Prestasie ‘ESP’ Indeks toepas as ‘n diagnostiese instrument om die bestaan van ‘n uitvoerende kultuur te bepaal vir die hantering van die uitdaging van kompleksiteit. Die doel van die bepalingsinstrument is om die finansiële maatstawwe van prestasie aan te vul om sodoende ‘n balans tussen winsgewendheid en groei te verseker en dus volhoubare organisasieprestasie te verseker.

This thesis focuses on pre-conditions for organisations to implement knowledge management systems (KMS). Prior research suggests knowledge management (KM) is a capability and, as such, organisations need to know if they are ready to embark on KM initiatives that develop this capability. The findings of my research contend that measuring readiness is a prerequisite for implementing KMS holistically. I argue that effective KMS integrates the creation, mobilisation and diffusion stages of the knowledge life-cycle. Therefore, a system for gauging organisational readiness for KMS necessitates understanding the organisation’s inclination to create, mobilise and diffuse knowledge. Drawing from Socio-Technical Systems (STS) Theory, this study uses three dimensions, Infrastructure, Knowledge Structure and Knowledge Culture, to gauge each stage of the knowledge life-cycle. This study develops an instrument – the Knowledge Implementation Assessment Tool (KIAT) – to assess an organisation’s readiness for KMS. An organisation’s readiness can be said to increase as the measure on each dimension increases. In addition, this study found that structurally diverse Communities For Performance are needed to leverage Communities Of Practice in delivering direct business results, and that the implementation of KMS must be governed within and by cross-functional business processes. The knowledge-based theory of the firm and the knowledge life-cycle theory provide a conceptual understanding that managing the creation, mobilisation and diffusion of knowledge can yield competitive advantage. Based on these theories, an in-depth case study was conducted in Schlumberger’s technical service delivery process. The study analysed the implementation and the use of InTouch, Schlumberger’s KMS. The case study was conducted using an Abductive research strategy. The Means-End Chain approach and its laddering technique were used to collect and analyse data to establish 35 attributes vital for the implementation of an effective KMS – one that brings beneficial results. These attributes form the basis for creating the readiness assessment instrument – KIAT. A KMS implementation affects the social and technical aspects of an organisation. This study categorised the attributes along the three STS dimensions. The basis of the categorisation was the fit between each attribute and an STS dimension. The result is an assessment instrument to measure organisational readiness. The instrument, KIAT, consists of 50 factors to measure organisational readiness along the three STS dimensions for the creation, mobilisation and diffusion of knowledge. KIAT is operationalised in three organisational cases in different industries and processes. This allowed the instrument to be refined and led to the development of procedures to apply KIAT. The cases suggest that KIAT provides useful insights to discover or confirm KMS readiness where a cross-functional business process is the unit of analysis. The research contributes to research methodology in the KM field, as it is the first to use the Means-End Chain approach into knowledge management research by representing a hierarchy of organisational goals in a knowledge management initiative. For practitioners, my research makes two contributions. One, the KIAT readiness assessment instrument to diagnose their organisational readiness and take informed decisions. Two, the understanding of Communities For Performance. This study points the way for further research. This includes directions to explore the relationship between the levels of readiness and the effectiveness of KMS implementation, the relationship between organisations’ experience and their readiness, and the relationship between the dynamics of the KIAT Factors and organisational learning.

The health industry has acquired a reputation as lagging in the use of information technology (IT). Therefore, this study has been undertaken to assess state health's use of IT and then to assess the causal factors of the differing usage rate, if any. The state health industry was compared to the banking industry as a benchmark, on the basis that the banking industry is widely perceived as a leading IT user. A literature review summarised and critiqued current literature and informed the subsequent research. The research comprised two related studies. The first study was a qualitative study of the beliefs of senior state health executives. The second study was based upon a survey of state health and banking managers. The research confirmed that in these two 'knowledge' industries, state health is slower to adopt IT with an apparent lower maturity level. This finding was observed across a range of best-practice management, procedural and cultural topics as well as the level of resources applied to IT. Innovation-diffusion-theory helped understand why IT implementation has progressed at a slower rate in state health than other industry sectors. The complexity of state health organisations and their fragmented internal structure constrain their ability to adopt traditional, hierarchical, organisation-wide IT. This is further impacted upon by the relative immaturity of clinical health IT, which is complicated, incomplete and unable to show quantifiable benefits. In addition, elements of the findings suggest that health IT departments are poorly aligned to the needs of clinicians and managers. Both organisational and technological factors lead to the slow adoption of health IT, although measures suggest that the key factors relate to the unique organisational nature of state health. The recommendations for health and IT policy arising from this research are: * The effectiveness of state health IT departments needs comparing to those in other sectors and improvement interventions implemented; * The strongest way for state health IT to proceed is to focus on management and social issues in preference to the ever-seductive technology. Research and development funds should be allocated, as a priority, to benefits-analysis methods, improved understanding of the true nature of health organisations (formal and informal) and a rich understanding of clinical behaviours and work. Deeper knowledge in all of these areas will permit the development of more relevant IT leading to greater value, more focussed implementation and new areas for business development in the IT industry.

This thesis focuses on pre-conditions for organisations to implement knowledge management systems (KMS). Prior research suggests knowledge management (KM) is a capability and, as such, organisations need to know if they are ready to embark on KM initiatives that develop this capability. The findings of my research contend that measuring readiness is a prerequisite for implementing KMS holistically. I argue that effective KMS integrates the creation, mobilisation and diffusion stages of the knowledge life-cycle. Therefore, a system for gauging organisational readiness for KMS necessitates understanding the organisation’s inclination to create, mobilise and diffuse knowledge. Drawing from Socio-Technical Systems (STS) Theory, this study uses three dimensions, Infrastructure, Knowledge Structure and Knowledge Culture, to gauge each stage of the knowledge life-cycle. This study develops an instrument – the Knowledge Implementation Assessment Tool (KIAT) – to assess an organisation’s readiness for KMS. An organisation’s readiness can be said to increase as the measure on each dimension increases. In addition, this study found that structurally diverse Communities For Performance are needed to leverage Communities Of Practice in delivering direct business results, and that the implementation of KMS must be governed within and by cross-functional business processes. The knowledge-based theory of the firm and the knowledge life-cycle theory provide a conceptual understanding that managing the creation, mobilisation and diffusion of knowledge can yield competitive advantage. Based on these theories, an in-depth case study was conducted in Schlumberger’s technical service delivery process. The study analysed the implementation and the use of InTouch, Schlumberger’s KMS. The case study was conducted using an Abductive research strategy. The Means-End Chain approach and its laddering technique were used to collect and analyse data to establish 35 attributes vital for the implementation of an effective KMS – one that brings beneficial results. These attributes form the basis for creating the readiness assessment instrument – KIAT. A KMS implementation affects the social and technical aspects of an organisation. This study categorised the attributes along the three STS dimensions. The basis of the categorisation was the fit between each attribute and an STS dimension. The result is an assessment instrument to measure organisational readiness. The instrument, KIAT, consists of 50 factors to measure organisational readiness along the three STS dimensions for the creation, mobilisation and diffusion of knowledge. KIAT is operationalised in three organisational cases in different industries and processes. This allowed the instrument to be refined and led to the development of procedures to apply KIAT. The cases suggest that KIAT provides useful insights to discover or confirm KMS readiness where a cross-functional business process is the unit of analysis. The research contributes to research methodology in the KM field, as it is the first to use the Means-End Chain approach into knowledge management research by representing a hierarchy of organisational goals in a knowledge management initiative. For practitioners, my research makes two contributions. One, the KIAT readiness assessment instrument to diagnose their organisational readiness and take informed decisions. Two, the understanding of Communities For Performance. This study points the way for further research. This includes directions to explore the relationship between the levels of readiness and the effectiveness of KMS implementation, the relationship between organisations’ experience and their readiness, and the relationship between the dynamics of the KIAT Factors and organisational learning.

The Quality Management initiative Lean is a popular method used by organisations to engage in organisational development. The Lean philosophy is grounded in numerous values. The organisations must implement and apply these values to achieve the desired results. Lean poses a dilemma in that many organisations fail to implement it because they fail to change, and they fail to maintain their new organisational culture. Lean's values are linked to sustainable development principles, and organisations that have implemented Lean have achieved results consistent with a more sustainable society. Previous studies have shown that more research is needed in areas in which business leaders require more support and knowledge so that they can combine these areas to strive for sustainable development.   The purpose of this thesis is to contribute a deeper understanding of the application of Lean values when implementing Lean, and the potential to interlink to sustainability theory. To achieve this purpose, studies have been conducted in three organisations. Data were collected through a survey, interviews, and a systematic literature review was conducted that was also used to analyse findings from the empirical data. The results have been presented in four different papers.   The findings provide deeper knowledge of Lean values during Lean implementation. They also provide a picture of the complexity in the inter-linkages between the values embodied in Lean and sustainable development principles. This thesis shows that the length of time that Lean has been implemented affects the kind and extent to which values are visible in an organisation: more values are visible in organisations that have worked the longest following Lean implementation. It has also been found that the values articulated in an organisation’s vision and strategy for implementing Lean have a greater perceived presence among employees than other Lean values. As well, differences were found in the presence of Lean values between the operational level and the strategic level of an organisation. However, findings indicated that the Lean values that were visible were more often fragmented rather than a pure value as presented in the theory. The findings also showed that interlinkages between some of sustainability principles and Lean values are more visible in one of the two organisational levels. For example, ´Waste reduction´ was only visible at the operational level.   Implementing and applying Lean takes time and requires a change in the organisational culture. This thesis concluded that the Lean values of the ‘System view’ and ‘Long-term thinking’ have low presence and are not a part of the values considered most important to employees when implementing Lean. For organisations at the beginning of their implementation, this knowledge may be good to consider as failures with implementation are often due to the fact that change in organisational culture does not happen as intended. This finding indicates that there are gaps in the knowledge among employees about the important links between Lean and sustainable development. It is difficult to draw boundaries between the values when they should be recognized as a system. / Kvalitetsinitiativet Lean är för organisationer ett populärt sätt att arbeta med organisationsutveckling. Lean, som ses som en filosofi, grundas i ett antal värderingar som utgör dess bas. Dessa värderingar behöver implementeras och tillämpas i organisationen för att önskade resultat skall kunna uppnås. Ett dilemma med Lean är att många organisationer misslyckas med implementeringen på grund av att de inte lyckas ändra och bibehålla den nya förändrade organisationskulturen. Värderingarna inom Lean har kopplingar till principer för hållbar utveckling och organisationer som implementerat Lean har nått resultat i linje med ett mer hållbart samhälle. Tidigare studier har visat att mer forskning behövs inom området då verksamhetsledare är i behov av mer stöd och kunskap för att kunna föra samman dessa områden i organisationer och därmed driva utvecklingen i en hållbar riktning.   Syftet med denna avhandling är att bidra med djupare kunskap i tillämpningen av Lean värderingar vid implementering av Lean, samt kopplingar till hållbar utveckling. För att uppnå syftet har studier genomförts hos tre organisationer. Empiri samlades in genom en enkätstudie och intervjuer. Dessutom gjordes en systematisk litteratur studie, som använts för att analysera insamlad empiri. Resultaten har presenterats i fyra olika artiklar.                                                                                                                         Resultaten bidrar med fördjupade kunskaper om värderingar inom Lean under implementeringen av Lean. De ger också en bild över komplexiteten som finns kring kopplingarna mellan värderingar inom Lean och principer för hållbar utveckling. I denna avhandling visar resultatet att tiden för hur länge implementering av Lean har pågått påverkar antalet synliga värderingar i en organisation. I detta fall är fler värderingar synlig hos den enhet som arbetat längst med implementeringen. Det har också framkommit att de värderingar som organisationen valt att lägga till i sin vision och strategi för implementeringen av Lean har högre närvaro hos de anställda än andra Lean värderingar. Det finns skillnader i vilken organisationsnivå, den operativa eller den strategiska nivån, för vilka Lean värderingar som är närvarande på respektive nivå. De Lean värderingar som identifierats som synliga har i de flesta fall endast visat sig vara delar av hur Lean värderingarna presenteras i teorin. Kopplingarna mellan Lean värderingar och principer för hållbar utveckling är många och finns representerade inom all tre hållbarhetsaspekterna: ekonomi, miljö och sociala området. Resultatet visar att vissa hållbarhets principer som har kopplingar till Lean värderingarna är mer synlig i en av de två organisationsnivåerna. Till exempel eliminering av löserier är mer synlig i den operativa nivån. Systemsyn, som har betydelse ur ett hållbarhetsperspektiv, har av medarbetare rankats som minst viktig av de utvalda Lean värderingarna och har låg synlighet i organisationerna.   Att implementera och tillämpa Lean tar tid och kräver att organisationskulturen förändras. Slutsatser som dragits i denna avhandling är att Lean värderingarna systemsyn och långsiktighet har låg närvaro och tillhör inte de värderingar som ses som viktigast hos de anställda vid en implementering av Lean. Då organisationerna är i början av sin implementering kan denna kunskap vara bra att förhålla sig till då misslyckanden med implementering ofta beror på att förändring av organisationskulturen inte sker som avsett. Hos de anställda finns det luckor i kunskapen kring kopplingar mellan Lean och hållbar utveckling. Att dra tydliga gränser mellan värderingarna är svårt då de snarare ska ses som en helhet. / <p>Vid tidpunkten för framläggningen av avhandlingen var följande delarbeten opublicerade: delarbete 4 inskickat.</p><p>At the time of the defence, the following papers were unpublished: paper 4 submitted.</p>

Viele Prozess-IT-Projekte erfüllen nicht die Erwartungen des Managements, der Anwender, oder von beiden. Ein beachtlicher Anteil wird abgebrochen und scheitert damit komplett. Aber gerade der Erfolg dieser Projekte kann für den Erfolg des ganzen Unternehmens entscheidend sein. Wenn man diese Projekte als Organisationsentwicklungsprojekte mit einem klaren Fokus auf die beteiligten und betroffenen Personen betrachtet, steigt die Erfolgswahrscheinlichkeit in großem Maß. Der vorgestellte Fünf-Phasen-Plan zeigt ein Vorgehensmodell, mit dem auch große internationale und komplexe IT-Projekte erfolgreich bearbeitet werden können und wie ein nachhaltiger Erfolg für das Unternehmen sichergestellt werden kann.

Cracks in the Spirit of Community is a study of a Swedishtrade union in a period of change. Increasingly, traditionaltrade unions´ work based on collective solutions has comeinto question, and the customer perspective of trade unionactivities is becoming more prominent. At the same time, ageneration of mainstay trade union supporters at ourcountry´s workplaces are approaching retirement age. Howdo these - now ageing - children of Sweden´s"people´s home" hand over our society´s institutionsand pass on its traditions to a new generation? Is there a riskthat knowledge will be lost? And is anyone in the newgeneration ready to receive this knowledge? A systematic and structured dialogue with participants fromSif, Sweden´s leading white collar union, helped developthis complex of problems. The work focused on the interactionbetween people to build up a community of understanding, whichwas at the core of earlier trade union tradition. Broadeningthe present pattern of action allows more long-term trends tobe traced. A disregard for matters of common concern, andunstated dissension, cause cracks in the spirit of community,cracks that undermine the power of collective action inpolitical matters. This dissertation poses complex questionsabout democracy, participation and common responsibility. The case study was carried out as a series of dialogueseminars with a carefully-selected group of people from Sif.The dialogue seminar method was developed to bring to the foretacit knowledge in skills research. By focussing onvalue-based, shared human knowledge, the dissertation puts tothe test a new application of the dialogue seminar method. Thisstudy illustrates a shift from common interests to individualinterests. It points out general trends in the development ofour society - a trade union member, an employee and a citizenis often one and the same person. / <p>QC 20120208</p>