Contexte : Les troubles liés à l’usage des substances psychoactives constituent une priorité de santé publique dans le champ des pathologies chroniques. Les indicateurs de type Patient-Reported Outcomes (PRO) offrent des perspectives complémentaires aux indicateurs classiques pour la mesure de l’état de santé des patients et l’appréciation de la qualité des soins. Objectifs : Étudier les propriétés psychométriques de questionnaires de qualité de vie (QV) et les déterminants de la satisfaction précoce vis-à-vis des soins ambulatoires de patients dépendants aux substances de type alcool ou opiacés. Méthode : Les caractéristiques des patients et des médecins ont été recueillies à l’inclusion dans la cohorte SUBUSQOL. La satisfaction précoce a été mesurée quinze jours après la première consultation et ses déterminants ont été testés dans des modèles de régression linéaires multivariés. Les propriétés psychométriques du questionnaire spécifique Q-LES-Q-SF ont été étudiées au préalable sur un échantillon de patients. Résultats : La version française du Q-LES-Q-SF constitue un outil unidimensionnel robuste et fiable, les items du SF-12 et Q-LES-Q-SF présentent peu ou pas de fonctionnement différentiel selon l’âge, le sexe, le niveau d’éducation et le type d’addiction. Peu de variables recueillies sont associées à la satisfaction. Les patients dépendants à l’alcool se révèlent être plus satisfaits des modalités de contact et du délai de rendez-vous et ceux sans aucun antécédent de prise en charge pour leur dépendance plus satisfaits de leur consultation avec le médecin. Conclusion : Les questionnaires SF-12 et Q-LES-Q-SF peuvent être utilisés dans des populations de patients suivis en ambulatoire pour une dépendance aux substances psychoactives / Context: Of chronic diseases, substance use disorders are a public health priority. Patient-reported outcome indicators (PRO) offer additional insights into the classical indicators used to measure the patient’s health status and appreciation of their quality of care. Objectives: to study the psychometric properties of quality of life instruments and to study the determinants of early outpatient satisfaction with ambulatory care in alcohol- or opiate-dependent patients. Method: Patient and physician characteristics were collected in the SUBUSQOL cohort. Early satisfaction with care was measured fifteen days after the first consultation. The determinants of satisfaction were tested using multivariate linear models of regression. Prior data on the self-reported health status of a sample of alcohol- or opiate-dependent outpatients were used to investigate the psychometric properties of a specific questionnaire, the Q-LES-Q-SF. Results: Our results establish that the French version of the Q-LES-Q-SF is a unidimensional, valid and reliable instrument of self-reported health status assessment for use in care or medical research and that few items of the SF-12 and the Q-LES-Q-SF displayed differential functioning according to age, sex, educational level and type of substance use disorder. Our results show that few variables are associated with the level of patient satisfaction. Alcohol dependence was strongly associated with higher satisfaction with appointment making, and patients with no history of previous care for substance use disorders had a higher level of satisfaction with the doctor consultation. Conclusion: The use of the SF-12 and the Q-LES-Q-SF is recommended for outpatients suffering from substance use disorders

O conceito de humanização é muito amplo e abrange um conjunto de conhecimentos, práticas, atitudes e relações. Envolve a efetiva participação de profissionais, gestores, usuários e movimentos sociais para que as experiências compartilhadas possam proporcionar melhorias na qualidade do atendimento na área da saúde. O objetivo foi analisar, à luz da bioética e políticas de humanização, a percepção de médicos e enfermeiros sobre humanização nos serviços de saúde. Optamos pela pesquisa qualitativa, de corte transversal, realizada mediante entrevistas com questões abertas, iniciada após prévia aprovação do Comitê de Ética em Pesquisa. O critério de representatividade da amostra para o encerramento da coleta de dados foi o da saturação do discurso. A interpretação do material coletado seguiu os preceitos da análise de conteúdo. Os sujeitos foram médicos e enfermeiros de unidades com Estratégia Saúde da Família (ESF) e Assistência Médica Ambulatorial (AMA) da região da Capela do Socorro, município de São Paulo. De acordo com os resultados encontrados, os entrevistados apreendem a humanização em aspectos comuns como integralidade, direito dos usuários, dificuldades nas relações, valorização profissional e ambiência. Demonstram, porém, que essa percepção sofre influência quando considerado o serviço onde prestam atendimento, surgindo então novas categorias particulares a cada serviço. Alteridade, trabalho em equipe, acesso ininterrupto, avaliação de risco e respeito à autonomia na AMA e prevenção e promoção à saúde, cuidado, vínculo e respeito à privacidade na ESF. Concluímos que a percepção sobre humanização dos profissionais tem distintos sentidos e significados variados. Situações comuns e particulares a cada tipo de serviço são vividas no cotidiano, influenciando a percepção sobre humanização. Essas ocorrências podem afetar a preservação dos direitos de usuários e profissionais, tornando-se fundamental a efetiva participação de todos para a consolidação de políticas públicas que busquem melhorias na área da saúde e amplo respeito aos direitos / The concept of humanization is very wide and comprehends a group of knowledge, practices, attitudes and relationships. It involves the effective participation of professionals, managers, users and social movements so that the shared experiences are able to offer improvements to the quality of reception on the healthcare area. The objective was to analyze, in light of bioethics and policies of humanization, the perception of doctors and nurses on humanization in healthcare services. We decided to apply a qualitative research, cross-sectional, carried out through interviews with open questions, started after prior approval of the Research Ethics Committee. The representativeness criterion of the sample for the closure of data collection was the saturation of the discourse. The interpretation of collected material was based on the precepts of content analysis. The subjects were doctors and nurses of units with Family Health Strategy (ESF) and Outpatient Medical Care Units (AMA) in the region of Capela do Socorro, municipality of São Paulo. According to the results found, the respondents perceive the humanization in common aspects such as integrality, right from the users, difficulties in relationships, professional value and ambience. They demonstrate, however, that this perception is influenced when the service is considered according to the place they are done, emerging, then, new particular categories to each service. Alterity, team work, uninterrupted access, risk analysis and respect to the AMA autonomy and prevention and health promotion, care, bond, and respect for privacy in the ESF. We conclude that the perception of the humanization of professionals have different senses and varying meanings. Common and particular situations to each type of service are experienced in daily life, influencing the perception of the humanization. These occurrences can affect the preservation of the rights of users and professionals, becoming essential to the effective participation of all for the consolidation of public policies that seek improvements in the area of health and broad respect for the rights.

Made available in DSpace on 2015-03-05T20:06:23Z (GMT). No. of bitstreams: 0 Previous issue date: 31 / Bolsa para curso e programa de Pós Graduação / O objetivo do presente estudo foi descrever a realização de consultas médicas e o tipo de sistema de saúde utilizado nos últimos três meses na população residente na área de abrangência da ESF Trensurb, em São Leopoldo, RS de acordo com algumas variáveis demográficas e socioeconômicas. Foi realizado um inquérito domiciliar e a análise foi dirigida aos indivíduos de 15 anos ou mais de ambos os sexos. Entre 489 pessoas entrevistadas, 281 (57,5%, IC95% 53,1 a 61,8) referiram consultar com médico nos últimos três meses antes da entrevista, sendo que 54,2% utilizaram o sistema público. As maiores prevalências consultas médicas foram nas mulheres e nas pessoas acima de 40 anos. Utilizar o sistema público estava associado com baixa escolaridade e menor renda. O presente estudo mostrou a Estratégia Saúde da Família como fator capaz de eliminar diferenças socioeconômicas encontradas na utilização de serviços de saúde. / The objective of this study was to describe health care utilization in a catchment area of the Family Health Program in a Brazilian town. A cross sectional population-based study was carried out with people aged 15 years or over. The utilization was measured by asking participants whether they had consulted with a medical doctor in the preceding three months. Among 489 interviewees, 281 (57.5%, IC95% 53.1 a 61.8) had had a consult and 54.2% reported to it to be in the public health (State-funded) system. Higher prevalence of the outcome were found in women and people aged 40 or over. Health care service utilization of the public health system was associated with low income and low education. We show that the implementation of outpatient care by Family Health Strategy services can reduce inequalities in health service utilization.

Made available in DSpace on 2016-01-26T12:51:22Z (GMT). No. of bitstreams: 1 valdecircarlostadei_tese.pdf: 1185576 bytes, checksum: 5f744a8d87e001599c5a92e0c91a971f (MD5) Previous issue date: 2009-12-16 / The search for new models and strategies for the improvement of public management of health services has been a subject of debate in Brazil since the establishment of SUS. Public-private partnerships are among the alternatives used in an attempt at greater efficiency in the implementation of public healthcare services. Objetives:The purpose of this research was to assess the regional impact of the establishment of Specialty Outpatient Clinics (AME) of Votuporanga considering: 1- resolution of outpatient procedures in the AME, and 2- user satisfaction of the Unified Health System (SUS) regarding the quality of health care provided by Specialty Outpatient Clinics. Casuistic and Methology: This research was carried out at the AME of Votuporanga, SP, from February to October 2008. The resolution of consultations and exams in the AME was evaluated using questionnaire applied to the municipal secretaries of health of 30 municipalities of the region of Votuporanga. User satisfaction regarding the quality of health care was assessed through questionnaire applied in the first consultation and recall. 5HVXOWV: In most municipalities (70%) there was decrease in the operational cost of patients in performance of consultations and exams in AME. The quantity of complaints after establishment of AME reduced in 93% of municipalities. The schedule of consultations and exams in the AME and other outpatient services was xiii done by 97% of the municipal secretaries of health. The degree of resolution of these outpatient procedures was higher in AME (97%) than in other services. Mean time in performance of consultations and exams in AME was 20.2 and 20.8 days, respectively. User satisfaction was high in the first consultation and recall with respect to waiting time between patient arrival and performance of medical consultation, reception, nursing and medical services, clearness and comfort of environment, and location of ombudsman. A slight reduction in user satisfaction was noted as the quantity of patients increased. Results: The regional impact of the establishment of Specialty Outpatient Clinics of Votuporanga was successful with positive indicators of efficiency and quality of care. There was improvement in the resolution of consultations and exams in the AME in relation to the other outpatient services. A high level of user satisfaction regarding the quality of care was verified. / A busca de novos modelos e estratégias para o aperfeiçoamento da gestão pública dos serviços de saúde tem sido objeto de discussão no Brasil desde a implantação do SUS. As parcerias público-privadas estão entre as alternativas existentes na busca de maior eficiência na prestação de serviços públicos de saúde. Ojvetivo: O objetivo desta pesquisa foi estudar o impacto regional da implantação do Ambulatório Médico de Especialidades (AME) de Votuporanga, SP, considerando-se resolubilidade de procedimentos ambulatoriais no AME, e satisfação dos usuários do SUS com relação à qualidade do atendimento. Casuítitisca: Este estudo foi realizado no AME de Votuporanga, SP, no período de fevereiro a outubro de 2008. A resolubilidade de consultas e exames no AME foi avaliada por meio de questionário aplicado junto aos secretários municipais de saúde de 30 cidades da região de Votuporanga. A satisfação dos usuários quanto à qualidade do atendimento foi avaliada por meio de questionário aplicado na primeira consulta e no retorno. Resultados: Na maioria dos municípios (70%) houve redução do custo operacional dos pacientes para realização de consultas e exames agendados no AME. A quantidade de reclamações após a implantação do AME diminuiu em 93% dos municípios. O agendamento de consultas e exames no AME e em outros serviços ambulatoriais é feito por 97% das secretarias municipais de saúde. O grau de resolubilidade desses procedimentos foi maior no AME (97%) do que em outros serviços. O tempo médio para realização de consultas e exames no AME foi 20,2 e 20,8 dias, respectivamente. A satisfação do usuário foi elevada na primeira consulta e no retorno quanto ao tempo de espera entre a chegada do paciente e a realização da consulta médica, recepção, serviços médicos e de enfermagem, limpeza e conforto dos ambientes e localização da ouvidoria. Observou-se leve redução na satisfação do usuário à medida que a quantidade de pacientes aumentou. &RQFOXV}HV: O impacto regional da implantação do AME de Votuporanga foi bem-sucedido, com indicadores positivos de eficiência e qualidade de atendimento. Houve melhora na resolubilidade de consultas e exames no AME em relação a outros serviços ambulatoriais. Houve alto grau de satisfação dos usuários com relação à qualidade do atendimento.

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2017-12-04T16:02:45Z No. of bitstreams: 1 Simone Bonatto_.pdf: 2268264 bytes, checksum: dcd646cb8a64927b37f97cc69f407e26 (MD5) / Made available in DSpace on 2017-12-04T16:02:46Z (GMT). No. of bitstreams: 1 Simone Bonatto_.pdf: 2268264 bytes, checksum: dcd646cb8a64927b37f97cc69f407e26 (MD5) Previous issue date: 2017-09-25 / Nenhuma / A vitamina D exerce papel fundamental no metabolismo ósseo, além de participar de diferentes funções no organismo, entre elas no sistema cardiovascular. Baixos níveis séricos desta vitamina podem predizer a ocorrência de doença arterial obstrutiva periférica (DAOP), uma doença cardiovascular provocada pela presença de lesões ateroscleróticas nos vasos sanguíneos. Avaliar os níveis séricos de vitamina D e sua relação com a DAOP em usuários de um ambulatório para doenças vasculares no sul do Brasil. Estudo transversal, com amostra consecutiva de 144 indivíduos, de ambos os sexos, ≥ 40 anos, de março/2016 a janeiro/2017. Foram considerados com DAOP pacientes com índice tornozelo braquial ≤ 0,90 ou com revascularização arterial. Variáveis demográficas, socioeconômicas, comportamentais e comorbidades foram obtidas por meio de questionário padronizado. O nível sérico de vitamina D foi determinado bioquimicamente e classificado em: suficiente (≥30 ng/mL), insuficiente (>20 a 29 ng/mL) e deficiente (<20 ng/mL). Na investigação dos fatores associados ao nível sério de vitamina D, as análises foram estratificadas por sexo. Na análise bivariada utilizou-se o teste do qui-quadrado de Pearson para as variáveis categóricas, o teste U de Mann-Whitney para as variáveis numéricas assimétricas e o teste t para as variáveis numéricas simétricas. A regressão linear múltipla foi utilizada para avaliar a relação entre as variáveis independentes e o nível sérico de vitamina D e a regressão de Poisson para analisar a associação entre os níveis séricos desta vitamina e a ocorrência de DAOP. Os participantes apresentaram 36,1% (IC95% 28-44) de insuficiência e 45,1% (IC95% 36-53) de deficiência de vitamina D. A idade associou-se inversamente com nível sérico de vitamina D (β = -0,22; IC95% -0,38; -0,07), enquanto as variáveis exposição solar (β = 0,49; IC95% 0,13; 0,84) e consumo de vitamina D (β = 2,92; IC95% 0,84; 5,00) mostraram-se positivamente associadas. Na amostra estratificada por sexo, foi demonstrado um efeito independente e inverso da idade e direto da exposição solar ainda que limítrofe, sobre os níveis séricos de vitamina D nos homens e, um efeito independente e direto do consumo de vitamina D nos níveis séricos desta vitamina nas mulheres. A prevalência de DAOP foi de 50,7% (IC95% 42-59). As RP ajustadas para DAOP foram 1,08 (IC95% 0,66-1,76) para nível sérico insuficiente e 1,57 (IC95% 0,96-2,57) para o nível sérico deficiente de vitamina D; (p para tendência = 0,020). O presente estudo encontrou alta prevalência de insuficiência e deficiência de vitamina D na população estudada. As variáveis associadas com a vitamina D foram idade e exposição solar entre os homens e consumo de vitamina D entre as mulheres. O nível sérico de vitamina D mostrou uma relação dose resposta inversa e significativa com DAOP. Considerando a elevada prevalência de baixos níveis séricos de vitamina D e as diferentes funções exercidas por esta vitamina no organismo, incluindo o seu efeito na DAOP, é importante orientar a população para uma exposição solar e consumo de alimentos fontes de vitamina D adequados. / Vitamin D plays a key role in bone metabolism, besides taking part in many body functions, for instance in the cardiovascular system. Low serum levels of this vitamin can predict the onset of peripheral arterial disease (PAD), a cardiovascular disease caused by atherosclerotic lesions in blood vessels. Evaluate vitamin D serum levels and their relation with PAD among users of a vascular disease outpatient clinic in Southern Brazil. Cross-sectional study with a consecutive sample of 144 individuals of both sexes, aged at least (≥) 40 years, between March 2016 and January 2017. We considered PAD patients those with ankle-brachial index (ABI) ≤ 0.90 or with arterial revascularization. Demographic, socioeconomic, and behavioral variables and comorbidities were obtained through standardized survey. Vitamin D serum level was biochemically assessed and rated as sufficient (≥30 ng/mL), insufficient (>20 a 29 ng/mL) and deficient (<20 ng/mL). A gender layered analysis was performed in the research of vitamin D serum level associated factors. Pearson's chi-square test was used for the bivariate analysis, Mann–Whitney U test for categorical variables, and T test for symmetries on numerical variables. Multiple linear regression was used to evaluate the relation between independent variables and vitamin D serum level and Poisson regression to analyze the association between this vitamin's serum levels and PAD. The participants presented 36.1% (CI95% 28-44) vit D insufficiency and 45.1% (CI95% 36-53) vit D deficiency. Age was inversely associated with vitamin D serum level (β = -0.22; CI95% -0.38; -0.07), while variables like sun exposure (β = 0.49; CI95% 0.13; 0.84) and vitamin D intake (β = 2.92; CI95% 0.84; 5.00) were positively associated. In a gender layered sample, an independent and inverse effect was demonstrated on age, a direct effect – although bordering – on sun exposure on vitamin D serum levels among men, and an independent and direct effect of vitamin D intake on women serum levels of this vitamin. PAD prevalence was 50.7% (CI95% 42-59). After adjustment for PAD, PRs were 1.08 (CI95% 0.66-1.76) for insufficient serum level and 1.57 (CI95% 0.96-2.57) for deficient vitamin D serum level; (p for trend = 0.020). The present study found a high prevalence of vitamin D deficiency among the studied population. The vitamin D associated variables were age and sun exposure among men and vitamin D intake among women. Vitamin D serum level showed an inverse and significant dose-response relationship with PAD. Considering the high prevalence of lower vitamin D serum levels and the different body functions performed by this vitamin, including its effect on PAD, it is important to guide the population towards sun exposure and vitamin D rich food intake adequate.

Bakgrund: Ett patientfokuserat vårdande innebär att även patientens närstående inkluderas i vården. Vilka som är närstående definieras av patienten och vilka hen väljer ut som viktiga personer i sitt liv. Närstående ser sig som viktiga informationskällor till individer som lever med psykisk ohälsa. Studier visar att hela deras tillvaro förändras och att hela familjen påverkas när någon insjuknar i psykisk ohälsa. Det är därmed av vikt att vårdpersonalen gör de närstående delaktiga i den vuxenpsykiatriska vården. Syfte: Syftet med denna studien är att undersöka vårdpersonalens upplevelse av att inkludera närstående inom vuxenpsykiatrisk öppenvård.  Metod: En kvalitativ studie är gjord och semistrukturerade intervjuer har genomförts med vårdpersonal som arbetar inom vuxenpsykiatrisk öppenvård. Vårdpersonalen bestod av sju specialistsjuksköterskor inom psykiatrisk vård, två sjuksköterskor och sex skötare. Insamlad data analyserades med en kvalitativ innehållsanalys.  Resultat: Vårdpersonalen uttryckte att det är av vikt att medvetandegöra och skapa en förståelse för närståendes situation, med en god relation upplevdes omvårdnadsarbetet betydligt lättare när det gäller att stödja patienten på rätt sätt. Vårdpersonalen uppmärksammade även närståendes behov av stöd och information. Det upplevdes även finnas en del utmaningar när det kom till att inkludera närstående i den vuxenpsykiatriska öppenvården.  Slutsats: Ett samarbete mellan patient, närstående och vårdpersonal underlättas om de närstående inkluderas i den vuxenpsykiatriska öppenvården. Studien kan användas som inspiration för utveckling av närståendearbete inom såväl psykiatrisk som somatisk vård. För att närståendearbetet ska kunna utvecklas vore det gynnsamt om stöd kom från verksamheten så att ett samarbete med närstående kan prioriteras på organisationsnivå. / Background: A patient-focused care means that the patient's relatives are also included in the care. Those who are related are defined by the patient and who choose them as important persons in their life. Related parties see themselves as important sources of information for individuals living with mental illness. Studies show that their entire life is changing and that the whole family is affected when someone falls ill in mental illness. It is therefore important that the healthcare staff participate in the adolescent psychiatric care. Aim: The aim of this study is to investigate the healthcare staff's experience of including close relatives in adult psychiatric outpatient care. Methodology: A qualitative study is done and semi-structured interviews have been conducted with healthcare professionals working in adult psychiatric outpatient care. The healthcare staff consisted of seven specialist nurses in psychiatric care, two general nurses and six caregivers. Collected data was analyzed with a qualitative content analysis. Result: The healthcare staff stated that it is important to raise awareness and create an understanding of the situation of close relatives, with a good relationship, the nursing work was felt much easier when it came to supporting the patient in the right way. The healthcare staff also noticed the relatives' need for support and information. There were also some challenges encountered when it came to including relatives in the adult psychiatric outpatient care. Conclusion: Collaboration between the patient, related persons and healthcare staff is facilitated if the related parties are included in the adult psychiatric outpatient care. The study can be used as inspiration for the development of close family work in both psychiatric and somatic care. In order for the related party work to be able to develop, it would be beneficial if support came from the business so that cooperation with related parties can be prioritized at the organizational level.

Bakgrund: Hypotermi är ett vanligt förekommande problem inom operationssjukvården som kan leda till allvarliga följder för patienten och ökade kostnader för samhället. Förebyggande åtgärder i det preoperativa skedet har visat sig viktiga för att minska risken att hypotermi utvecklas. Syfte: Syftet var att undersöka patienters kärn- och perifera temperatur under de preoperativa förberedelserna vid dagkirurgi. Hypotesen var att patienters kärn- och perifera temperatur sjönk under de preoperativa förberedelserna. Metod: Totalt 50 patienter på en dagkirurgisk avdelning på ett mellanstort sjukhus i Sverige gav sitt muntliga samtycke att medverka i studien. Kroppstemperaturen mättes vid två tillfällen; när de precis bytt om till patientskjorta samt när de placerats på operationsbordet. Kärntemperaturen mättes med en axillartermometer, och den perifera temperaturen mättes på fyra punkter med en infraröd termometer. Datan var normalfördelad och statistisk signifikans beräknades med parat t-test. Resultat: Resultatet visar att det inte sker någon signifikant förändring av patienternas kärntemperatur men att den perifera temperaturen förändras. Riktningen är dock inte entydig då resultatet visar att mätpunkterna på överkroppen sjunker medan mätpunkterna på underkroppen stiger. Slutsats: Kärntemperaturen kan vara oförändrad genom de preoperativa förberedelserna, men det innebär inte att temperaturen ligger inom rekommendationerna för preoperativ kärntemperatur. Mer forskning krävs för att studera patientens kroppstemperatur genom hela den perioperativa processen, dvs. pre- intra, och postoperativt. / Background: Hypothermia is a common problem within the surgical context and can lead to serious consequences for the patient and increased costs for society. Efforts to prevent hypothermia in the preoperative phase have proven important to minimize the risk of developing hypothermia. Aim: The aim was to examine core- and peripheral temperature of surgical outpatients, during the preoperative phase. The hypothesis was that the temperature would decrease during the preoperative preparation. Method: 50 patients, at a medium-sized hospital in Sweden, participated. The temperature was measured twice; when the patient had changed into surgical attire, and when placed on the operating table. The core temperature was measured using an axillary thermometer, and the peripheral temperature was measured at four locations using an infrared thermometer. The data was normally distributed and paired t-test was used for statistical analysis. Result: The results show that there was no significant change in core temperature, whereas a change occurred in the peripheral temperature. The direction of change was incoherent, where the points of measurements on the upper body decreased in temperature, while the points of measurement on the lower extremities increased. Conclusion: The core temperature can remain unchanged during the preoperative period. This does not imply that the temperature is within preoperative temperature recommendations. More research, studying the temperature throughout the perioperative process, is necessary to attain knowledge regarding the development of the temperature of the patient undergoing surgery.

INTRODUÇÃO: Embora os quadros demenciais sejam caracterizados, principalmente, por comprometimentos cognitivos e funcionais, muitos pacientes apresentam alterações comportamentais ou sintomas neuropsiquiátricos (SNPs) em alguma fase de sua história clínica. De acordo com a literatura atual, os SNPs são muito frequentes, podendo ocorrer em até 90% dos casos de demência. Dentre os SNPs mais comuns, estão incluídos: agressividade, apatia, agitação, perambulação, desinibição, ansiedade, humor deprimido e sintomas psicóticos (alucinações e delírios). Diretrizes internacionais têm sugerido que os tratamentos não-farmacológicos devem ser a primeira opção na abordagem dos SNPs. Recentemente, os estudos têm mostrado que as intervenções não-farmacológicas são tão eficazes quanto os tratamentos farmacológicos, no entanto, sem ocasionar os efeitos colaterais e riscos das medicações. Uma abordagem não-farmacológica promissora é o uso de atividades. Um método de Terapia Ocupacional, denominado Tailored Activity Program (TAP - Programa Personalizado de Atividades - versão domiciliar) foi desenvolvido com o objetivo de reduzir e prevenir SNPs em idosos com demência moderada a grave e, de acordo com os estudos, tem se mostrado eficaz. No Brasil, existem poucos estudos sobre abordagens nãofarmacológicas no tratamento de SNPs em indivíduos com demência. OBJETIVOS: Realizar a tradução e adaptação transcultural do método TAP para a língua portuguesa, bem como sua adequação para o uso ambulatorial. Avaliar a eficácia do método TAP (versão ambulatorial brasileira) no tratamento de SNPs de indivíduos com demência moderada a grave e na redução da sobrecarga dos seus cuidadores. MÉTODO: Trata-se de um ensaio clínico aleatorizado, controlado, duplamente encoberto, para o tratamento de SNPs em idosos com demência moderada a grave, através da versão traduzida e adaptada do método TAP para uso ambulatorial. O grupo experimental recebeu oito sessões baseadas no método TAP, em regime ambulatorial, e o grupo controle recebeu oito sessões baseadas em um programa psicoeducativo com orientações sobre demência. As medidas de desfecho consistiram na avaliação de SNPs dos indivíduos com demência, por meio do The Neuropsychiatric Inventory-Clinician rating scale (NPI-C), e da avaliação da sobrecarga dos seus cuidadores, por meio da Escala Zarit. Todos os participantes foram avaliados nos momentos pré (T0) e pós-intervenção (T1). RESULTADOS: Foram incluídos 54 indivíduos com demência, que foram alocados para as condições experimental (n= 28) e controle (n= 26). Observou-se melhora estatisticamente significante no grupo experimental nos seguintes SNPs: delírios (p=0,05), agitação (p=0,001), agressividade (p=0,007), depressão (p=0,008), ansiedade (p=0,006), euforia (p=0,007), apatia (p=0,02), desinibição (p=0,03), irritabilidade (p=0,03), distúrbio motor (p=0,007) e vocalizações aberrantes (p=0,03). Por sua vez, não foi observada melhora nos seguintes SNPs: alucinações (p=0,06), distúrbios do sono (p=0,06) e distúrbios do apetite (p=0,5). O método TAP para uso ambulatorial também se mostrou clinicamente eficaz na redução da sobrecarga nos cuidadores do grupo experimental (p=0,01). CONCLUSÃO: Este ensaio clínico é o primeiro estudo controlado sobre a eficácia de uma intervenção de Terapia Ocupacional baseada na versão ambulatorial do método TAP para aliviar os SNPs em pacientes com demência moderada a grave. Os resultados mostraram que o uso de atividades prescritas de maneira personalizada, aliada ao treinamento do cuidador, pode ser uma abordagem clinicamente eficaz na redução de SNPs e da sobrecarga de cuidadores de indivíduos com demência / INTRODUCTION: Although dementia is characterized mainly by cognitive and functional deficits, many patients present behavioral changes or neuropsychiatric symptoms (NPS) at some stage of their clinical evolution. According to the current literature, NPS are very frequent and may occur in up to 90% of dementia cases. The most common NPS are aggression, apathy, agitation, wandering, disinhibition, anxiety, depressed mood and psychotic symptoms (hallucinations and delusions). International guidelines have suggested that non-pharmacological treatments should be the first option in clinical approaching to NPS. Recently, studies have shown that nonpharmacological interventions are as effective as pharmacological treatments, however without the side effects and risks of medications. A promising nonpharmacological approach is the use of activities. An Occupational Therapy method, called Tailored Activity Program (TAP), was developed with the objective of reducing and preventing NPS in the elderly with moderate to severe dementia and, according to published studies, has shown to be effective. In Brazil, there are few studies on non-pharmacological approaches in the treatment of NPSs in individuals with dementia. OBJECTIVES: To perform the translation and transcultural adaptation of the TAP method to Brazilian Portuguese, as well as its adequacy for outpatient use. To evaluate the efficacy of the TAP (Brazilian outpatient version) method in the treatment of NPS in individuals with moderate to severe dementia and in the burden reduction of their caregivers. METHOD: This is a randomized, double-blind, controlled clinical trial for the treatment of NPS in elderly with moderate to severe dementia., using the transcultural translation and adaptation of the outpatient TAP method. The experimental group received eight sessions based on the TAP method, on an outpatient basis, and the control group received eight sessions based on a psychoeducational program with orientations about dementia. Outcome measures consisted of assessing the NPS of individuals with dementia, through the Neuropsychiatric Inventory-Clinician rating scale (NPI-C), and assessing the burden on their caregivers, using the Zarit Scale. All the participants were evaluated at pre (T0) and post-intervention (T1). RESULTS: We included 54 individuals with dementia, who were allocated to the experimental (n=28) and control (n=26) groups. There was improvement of the following NPS in the experimental group: delusions (p=0.05), agitation (p=0.001), aggressiveness (p=0.007), depression (p=0.008), anxiety (p=0.006), euphoria (p=0.007), apathy (p=0.02), disinhibition (p=0.03), irritability (p=0.03), motor disturbance (p=0.007) and aberrant vocalization (p=0.03). No improvement was observed in the following NPS: hallucinations (p=0.06), sleep disturbances (p=0.06) and appetite disorders (p=0.5). The TAP method for outpatient use was also clinically effective in reducing burden in the caregivers of the experimental group (p=0.01). CONCLUSION: This clinical trial is the first controlled study of the efficacy of an Occupational Therapy intervention based on the outpatient version of the TAP method to relieve NPS in patients with moderate to severe dementia. The results showed that the use of personalized prescribed activities, coupled with the caregiver training, may be a clinically effective approach to reduce NPS and caregiver burden of individuals with dementia

O conceito de humanização é muito amplo e abrange um conjunto de conhecimentos, práticas, atitudes e relações. Envolve a efetiva participação de profissionais, gestores, usuários e movimentos sociais para que as experiências compartilhadas possam proporcionar melhorias na qualidade do atendimento na área da saúde. O objetivo foi analisar, à luz da bioética e políticas de humanização, a percepção de médicos e enfermeiros sobre humanização nos serviços de saúde. Optamos pela pesquisa qualitativa, de corte transversal, realizada mediante entrevistas com questões abertas, iniciada após prévia aprovação do Comitê de Ética em Pesquisa. O critério de representatividade da amostra para o encerramento da coleta de dados foi o da saturação do discurso. A interpretação do material coletado seguiu os preceitos da análise de conteúdo. Os sujeitos foram médicos e enfermeiros de unidades com Estratégia Saúde da Família (ESF) e Assistência Médica Ambulatorial (AMA) da região da Capela do Socorro, município de São Paulo. De acordo com os resultados encontrados, os entrevistados apreendem a humanização em aspectos comuns como integralidade, direito dos usuários, dificuldades nas relações, valorização profissional e ambiência. Demonstram, porém, que essa percepção sofre influência quando considerado o serviço onde prestam atendimento, surgindo então novas categorias particulares a cada serviço. Alteridade, trabalho em equipe, acesso ininterrupto, avaliação de risco e respeito à autonomia na AMA e prevenção e promoção à saúde, cuidado, vínculo e respeito à privacidade na ESF. Concluímos que a percepção sobre humanização dos profissionais tem distintos sentidos e significados variados. Situações comuns e particulares a cada tipo de serviço são vividas no cotidiano, influenciando a percepção sobre humanização. Essas ocorrências podem afetar a preservação dos direitos de usuários e profissionais, tornando-se fundamental a efetiva participação de todos para a consolidação de políticas públicas que busquem melhorias na área da saúde e amplo respeito aos direitos / The concept of humanization is very wide and comprehends a group of knowledge, practices, attitudes and relationships. It involves the effective participation of professionals, managers, users and social movements so that the shared experiences are able to offer improvements to the quality of reception on the healthcare area. The objective was to analyze, in light of bioethics and policies of humanization, the perception of doctors and nurses on humanization in healthcare services. We decided to apply a qualitative research, cross-sectional, carried out through interviews with open questions, started after prior approval of the Research Ethics Committee. The representativeness criterion of the sample for the closure of data collection was the saturation of the discourse. The interpretation of collected material was based on the precepts of content analysis. The subjects were doctors and nurses of units with Family Health Strategy (ESF) and Outpatient Medical Care Units (AMA) in the region of Capela do Socorro, municipality of São Paulo. According to the results found, the respondents perceive the humanization in common aspects such as integrality, right from the users, difficulties in relationships, professional value and ambience. They demonstrate, however, that this perception is influenced when the service is considered according to the place they are done, emerging, then, new particular categories to each service. Alterity, team work, uninterrupted access, risk analysis and respect to the AMA autonomy and prevention and health promotion, care, bond, and respect for privacy in the ESF. We conclude that the perception of the humanization of professionals have different senses and varying meanings. Common and particular situations to each type of service are experienced in daily life, influencing the perception of the humanization. These occurrences can affect the preservation of the rights of users and professionals, becoming essential to the effective participation of all for the consolidation of public policies that seek improvements in the area of health and broad respect for the rights.

Outpatient physical therapy clinics (OPTC), like many other healthcare organizations, face an array of challenges in meeting the needs of the growing elderly population. The leadership behavior of OPTC managers is a key component to secure employee loyalty, accommodate increased patient demand, and implement positive organizational change. The purpose of this nonexperimental quantitative survey designed study was to investigate the relationship between the leadership styles perceived by OPTC healthcare managers and nonmanagerial employees, as measured by the Multifactor Leadership Questionnaire Short. The primary research question examined the difference between the OPTC managers' self-perceived leadership style and the nonmanagerial subordinates' perceptions of the manager's leadership style. The theoretical framework was the transformational and transactional leadership theory by Bass. Sampling was random and comprised of a minimal sample of 89 respondents. Data analysis included both descriptive and inferential statistics. Multiple regression analysis and correlations statistical models were used to predict the relationship of the dependent and independent variables. The results of the present study indicated a statistically significant relationship between the leadership style of OPTC managers and job effectiveness. All leadership styles of the OPTC managers were moderately correlated with job effectiveness, whereas passive/avoidant was negatively related to job effectiveness. This study is significant for OPTC leaders in their quest to create a leadership environment that fosters a positive influence on overall job performance and satisfaction among nonmanagerial staff, a formula for growth, and positive social change.