Made available in DSpace on 2016-12-12T20:29:42Z (GMT). No. of bitstreams: 1 123064.pdf: 3887095 bytes, checksum: e3ead572b8dc7139f741b28ef5c163c8 (MD5) Previous issue date: 2015-06-19 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Pesquisa aplicada que visa propor e adequar produtos e serviços nas bibliotecas do IFSC em relação às necessidades informacionais do corpo docente do ensino superior, quanto às atividades de docência. O referencial teórico aborda à educação superior no Brasil, as bibliotecas universitárias e conceitos de informação e de conhecimento. O instrumento de coleta de dados foram dois questionários distintos, aplicados aos bibliotecários e docentes do ensino superior do IFSC. Os resultados demonstraram que os docentes investigados pouco se utilizam dos recursos informacionais disponíveis nas bibliotecas para o desenvolvimento das atividades de docência. Ficou evidente que a interação entre bibliotecários e docentes do ensino superior precisa ser incentivada nas bibliotecas do IFSC. A análise dos resultados permitiu apontar propostas e adequações de serviços para as bibliotecas do IFSC que atendam às necessidades de informação dos docentes e contribuam para o processo de interação entre bibliotecários e docentes do ensino superior.

In Peru, the right to choose freely among products and services has not been developed in extent, right contained in the Code of Protection and Defense of the Consumer. In that order of ideas, this right is not alleged in courts to be enforced due its content is not well known. Therefore, our research has the purpose of analyzing common situations, where the right to choose freely among products and services is discussed with the objective to limiting its scope clear and evenly, which would greatly contribute to its compliance. / En el Perú, no se han desarrollado en extenso los alcances del derecho a elegir, libremente, entre productos y servicios, consagrado, actualmente, en el artículo 1º, inciso 1, literal f ) del Código de Protección y Defensa del Consumidor. En ese sentido, podemos manifestar que este derecho no se hace respetar a plenitud por parte de los consumidores, en la medida que su real contenido no es conocido. Por ende, en este breve artículo queremos pasar revista a aquellas situaciones de la vida cotidiana, en las cuales el respeto al derecho a elegir está en discusión, con el fin de que aplicando, básicamente, el método deductivo se clarifiquen los alcances del mismo, y situaciones que hoy no son pasibles de cumplimiento por parte de los proveedores, lo sean.

Submitted by Gabriel Ribeiro (ribeirogabriel@gmail.com) on 2015-01-14T19:32:17Z No. of bitstreams: 1 Ribeiro-Lean-Startup-MPA-FGV-2014.pdf: 844785 bytes, checksum: b0b1c9209292a833e8683d31db2f58bd (MD5) / Approved for entry into archive by Ana Luiza Holme (ana.holme@fgv.br) on 2015-01-14T19:34:58Z (GMT) No. of bitstreams: 1 Ribeiro-Lean-Startup-MPA-FGV-2014.pdf: 844785 bytes, checksum: b0b1c9209292a833e8683d31db2f58bd (MD5) / Made available in DSpace on 2015-01-15T10:32:27Z (GMT). No. of bitstreams: 1 Ribeiro-Lean-Startup-MPA-FGV-2014.pdf: 844785 bytes, checksum: b0b1c9209292a833e8683d31db2f58bd (MD5) Previous issue date: 2014-12 / Recentemente diversos empreendedores passaram a empregar uma nova abordagem na criação de empresas, denominada 'Lean Startup' que, começou a ser difundida no Brasil em 2012 com o livro de Eric Ries. Seguindo a perspectiva do empreendedorismo como método, ela representa uma ruptura nos estudos de empreendedorismo, pois é diferente da abordagem preditiva utilizada até então em que elabora-se um plano de negócios e, somente depois da busca de investimentos, o produto é testado com clientes. Embora muito utilizada, existem poucos estudos acadêmicos sobre as práticas Lean aplicadas a Startups, daí a relevância do presente estudo. Com caráter exploratório, a pesquisa utiliza uma metodologia quantitativa e se vale de uma survey, respondida por 115 empreendedores, sócios de empresas de base tecnológica com até 42 meses de existência, com o objetivo de descobrir se eles conhecem a Lean Startup, o quanto suas ferramentas são adotadas e se elas trazem efeitos positivos. Como resultado, constatou-se que a Lean Startup é amplamente conhecida e utilizada, foram encontradas sinalizações de resultados positivos obtidos pelo uso de algumas de suas ferramentas - feedback acelerado, produto mínimo viável (PMV) e métricas da contabilidade para inovação, que medem o aprendizado no lugar de lucro. Dessa forma, a pesquisa contribui com o aumento do conhecimento sobre a Lean Startup, bem como por meio da formulação de perguntas para direcionar estudo futuros. / Since 2012, several entrepreneurs in Brazil have adopted an approach to business creation called 'Lean Startup', which began to be disseminated with the publication of the book The Lean Startup by Eric Ries. Following the perspective of entrepreneurship as a method, it represents a break in entrepreneurship studies because of its difference from the traditional predictive approach in which a business plan is developed. Only after the pursuit of investments is the product tested with customers. Although widening in use, there are few academic studies on lean startup practices, hence the relevance of this study. Using an exploratory character, this research uses a quantitative methodology and relies on a survey answered by 115 entrepreneurs from technology-based companies with up to 42 months of existence, in order to find out the extent of their knowledge of the lean startup method, how its tools were adopted and if they brought positive effects. As a result, it was discovered that the lean startup method is widely known and used. Evidence was found of positive experience from using some of the practices, such as fast feedback, minimum viable product (MVP) and in accounting for innovation - metrics that measure the entrepreneur’s learning instead of profit. Thus, the research contributes to the increase of knowledge about the Lean Startup, as well as through the formulation of questions to guide future study.

Made available in DSpace on 2016-12-08T16:55:47Z (GMT). No. of bitstreams: 1 Mauro.pdf: 4382168 bytes, checksum: 178b54f5f3aa59808554feec5dee6fd1 (MD5) Previous issue date: 2010-08-27 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This work investigated and analyzed the Sao Bonifacio s territorial branding s developing process and effects, which are part of an embrionary process of Sustainable Territorial Development that took place in between the years 2005 and 2008. The research reviewed the main macro-typologies of development, design and branding. The study was motivated by an experimental approach which articulated the theories of Complexity and also of Sociospatial Formation. The objective was to distinguish what is currently more appropriate to achieve the community empowerment of a micro territory formed by small family farms with a strong cultural identity inherited from "German" immigrants from Westphalia. This experience has thus involved elements which can be considered new to the study field of Design, such as this territorial branding and a kit of territorial products and services. This way, these elements were used as strategic instruments of social mobilization to involve the community in this process of development guided by the Solidarity Economy and also to provide more and better visibility to the town of Sao Bonifacio. All of this indicated an alternative way for the rural micro-territories to react against the negative effects of the market capitalist economy by making use of the solidarity and cooperation to build a special kind of social capital and to take on a new course of planning and management of their own development / Este trabalho investigou e analisou o processo de construção e os efeitos da Marca Territorial de São Bonifácio, os quais integram um processo embrionário de Desenvolvimento Territorial Sustentável transcorrido entre 2005 e 2008. Animado com uma abordagem experimental que articulou as Teorias da Complexidade e da Formação Socioespacial, este trabalho reviu as principais Macro-Tipologias do Desenvolvimento, do Design e das Marcas, objetivando caracterizar o que é mais adequado no momento para o empoderamento comunitário de um micro-território de agricultores familiares com forte identidade cultural herdada de imigrantes alemães da Westfália. Trata-se de uma experiência que envolveu elementos inéditos no campo do Design, tal como esta Marca Territorial e uma Cesta de Bens e Serviços Territoriais. Nesse sentido, estes elementos foram utilizados como instrumentos estratégicos de mobilização social para envolver a comunidade neste processo de desenvolvimento pautado pela Economia Solidária e dar mais e melhor visibilidade a São Bonifácio. Tudo isso indicou um caminho alternativo para os micro-territórios rurais reagirem aos efeitos negativos da economia capitalista de mercado valendo-se da solidariedade e cooperação para construir um tipo especial de capital social e assumir um novo rumo em termos de planejamento e gestão para o seu desenvolvimento

Este trabalho tem por objetivo analisar o federalismo brasileiro e a Guerra Fiscal como produto de sua dinâmica. Contribui com a discussão dos aspectos políticos e territoriais presentes no federalismo brasileiro que tenham rebatimento imediato na Guerra Fiscal, em contraposição à idéia corrente de enfraquecimento dos Estados, fim das fronteiras e desregulamentação da economia, em grande medida propagada pelo pensamento Neoliberal. Sistematiza, em meio a uma diversidade de arranjos de governos sob este regime, um modelo mínimo comum de características a todas as federações, incluindo os problemas gerados pela sobrerrepresentação das unidades federadas e o princípio da autonomia e governo descentralizado. Traça um panorama do federalismo político brasileiro e suas etapas, desde sua formação à atualidade: da formação do federalismo brasileiro até o Estado Novo, o curto período que vai do Estado Novo até o início da Ditadura Militar, entre 1945-64, do declínio do regime autoritário até a Constituição de 1988, e o federalismo, a partir da Constituição de 1988. Concomitantemente ao desenvolvimento do enfoque político do federalismo, é feita a análise do federalismo fiscal desde a Constituição de 1891 até o reforma tributária de 1966, desta reforma até a Constituição de 1988 e deste período à atualidade, passando pela descentralização de receitas e a abordagem do papel do ICMS na Guerra Fiscal. Esboça um panorama do quadro histórico e político em que a Guerra Fiscal está inserida no mundo atual que, sob a égide da Globalização e do Neoliberalismo, propõe a diminuição progressiva da atuação dos Estados na economia - dando importância à presença dos IEDs (Investimentos Externos Diretos) ao redor do mundo e particularmente seu comportamento em território nacional; e, finalmente, entender mais plenamente a importância dos elementos territoriais para a existência e reprodução da Guerra Fiscal. Esse estudo integrado, que leva em conta os aspectos políticos, econômicos, históricos e geográficos, é fundamental para determinar a importância dos incentivos territoriais para as disputas por investimentos por parte das unidades federativas, haja vista a importância exagerada que a literatura corrente, que trata do federalismo e da Guerra Fiscal, imputa aos incentivos fiscais, à gênese e à reprodução das disputas por plantas industriais pelas unidades federadas. / The goal to this paper is to analyze Brazilian federalism and the fiscal war as the product of its dynamics. It contributes to the discussion of political and territorial aspects which are present in the Brazilian federalism and that have immediate reflection in the fiscal war, opposite to the current idea of weakening of the federal States, end of boundaries, and deregulation of the economy, in great extend diffused by the Neoliberal ideas. It systematizes, amongst diverse patterns of governments under that regimen, a minimum common model of characteristics to all federations, including the problems generated by the overrepresentation of the federal units and the premise of autonomy and decentralized government. It elaborates an overview of Brazilian political federalism and its stages, from its beginning to current days: from the beginning of Brazilian federalism to Estado Novo, the short period of time that goes from Estado Novo up to the beginning of the military dictatorship, between 1945 and 1964, from the decay of the authoritarian regimen up to the 1988 Constitution, and the federalism, from the 1988 Constitution on. Parallel to the development of federalisms political focus, the analyses of fiscal federalism is made, from the 1891 Constitution up to the tributary reform in 1966, from that reform up to the 1988 Constitution, and form that time up to current days, going through income decentralization and the approach to the role of ICMS (Imposto sobre Circulação de Mercadorias e Serviços Products and Services Circulation Tax) in fiscal war. It elaborates an overview of the historical and political picture in which fiscal war is inserted in our present world that, under the protection of globalization and Neoliberalism, proposes the progressive decrease of the States interference in economy weighing importance to the presence of IEDs (Investimentos Externos Diretos Direct Foreign Investment) around the world and specially its behavior in the national territory; and, finally, to understand more fully the importance of the territorial elements to the existence and reproduction of fiscal war. That integrated study, that takes into account the political, economic, historical and geographical aspects, is essential to determine the importance of territorial incentives for the investment disputes by the federal units, taking into account the overestimated importance that the current literature, that deals with federalism and fiscal war, gives to fiscal incentives, the genesis and reproduction of disputes for industrial plants by federal units.

Submitted by Ilan Dunaevits (idunaevits@hotmail.com) on 2013-03-22T19:14:59Z No. of bitstreams: 1 A Percepção de Privacidade do Internauta Brasileiro.pdf: 1113839 bytes, checksum: a92716256371e7219a19651dcecaa30d (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2013-04-01T18:56:20Z (GMT) No. of bitstreams: 1 A Percepção de Privacidade do Internauta Brasileiro.pdf: 1113839 bytes, checksum: a92716256371e7219a19651dcecaa30d (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2013-04-02T12:38:48Z (GMT) No. of bitstreams: 1 A Percepção de Privacidade do Internauta Brasileiro.pdf: 1113839 bytes, checksum: a92716256371e7219a19651dcecaa30d (MD5) / Made available in DSpace on 2013-04-02T12:39:10Z (GMT). No. of bitstreams: 1 A Percepção de Privacidade do Internauta Brasileiro.pdf: 1113839 bytes, checksum: a92716256371e7219a19651dcecaa30d (MD5) Previous issue date: 2013-01-29 / Advances in information technology, especially in the virtual world, while creating new opportunities for businesses and more convenience to users, also generates conflicting interests between these two parties, emerging paradoxes in the relationship between them when it comes to personalization-privacy tradeoff. One of the consequences is the lack of consumer confidence in exposing their personal data in the online environment, which in turn, impacts the capacity of the e-commerce. One of the possible solutions pointed out by several scholars to manage the dilemma is to search for solutions that balance individual privacy and the needs for information disclosure. As part of this path, which looks for the meaning and value of privacy nowadays, are studies of typology, which, though numerically small — especially in the online environment — represent the efforts to arrive at a conceptualization of what is the nature of private. The typologies allow developing strategies and solutions in tune with the many social demands. The purpose of this study, therefore, is to replicate a particular model of privacy typology in Brazil. The choice fell on a study of Sheehan (2002), developed and tested in the U.S. environment. Translating the model to a group of 190 individuals in Brazil, we found that among the four studied variables (gender, age, education level and family income), only age was significant for privacy, with little more than 20% of variability. The level of education, which proved influential in American Internet users, did not show any relevance between the Brazilians. The differences in results can be attributed to several factors, with emphasis on the role played by cultural systems. Future studies should pursue such discrepancies to meet the challenge of privacy in the virtual field and benefit both individuals and the e-commerce. / O status tecnológico da sociedade contemporânea, imersa no mundo virtual, ao mesmo tempo que cria novas oportunidades para as empresas e mais comodidade aos usuários, também gera interesses conflitantes entre essas duas partes e incita ao surgimento de paradoxos na relação de ambas com a privacidade. Um dos reflexos desse cenário é a falta de confiança do consumidor em expor seus dados pessoais no ambiente on-line, o que, por sua vez, atua como um obstáculo ao pleno potencial do comércio eletrônico. Uma das possíveis saídas para o dilema, apontada por vários estudiosos, estaria na busca do chamado caminho virtuoso do meio, representado por soluções eficazes e satisfatórias para todas as instâncias envolvidas. Como parte de tal caminho, que configura um processo de conhecimento do sentido e do valor da privacidade nos dias atuais, encontram-se os estudos de tipologia, que, apesar de numericamente pequenos — sobretudo tendo a Internet como foco —, representam esforços para se chegar a uma conceituação sobre o que é a natureza do privado. Desse entendimento dependem a elaboração e a fundamentação de estratégias para o implemento de soluções em sintonia com as inúmeras demandas sociais de hoje. O objetivo do presente trabalho, portanto, é replicar um determinado modelo de tipologia de privacidade no cenário do Brasil após pesquisa do tema em nível global. A escolha recaiu sobre um estudo de Sheehan (2002), desenvolvido nos Estados Unidos junto a um público de intermautas. Na transposição do modelo para um grupo de 190 indivíduos no Brasil, verificou-se que, dentre as quatro variáveis abordadas no estudo original (gênero, idade, grau de escolaridade e renda familiar), apenas a idade teve significância para a privacidade, com pouco mais de 20% de variabilidade. Já o nível de escolaridade, que se mostrou importante no trabalho norte-americano, não apresentou qualquer relevância entre o público brasileiro. As divergências nos resultados podem ser atribuídas a diferentes fatores, com ênfase ao papel exercido pelos sistemas culturais. Considerá-las, pois, pode embasar futuros estudos que, à semelhança deste, procurem responder ao desafio da privacidade no campo virtual e beneficiem tanto indivíduos como o fortalecimento do e-commerce.

The diploma thesis deals with the analysis of business environment of the TOROLA design Ltd. On the basis of established information a concept and options for project execution of production and distribution of the electronic system for „Smart houses“ will be configured. This project will make extending the range of products and services possible the company and it will help to improve its financial situation.

The merging of business operations with computers and the Internet has largely transformed our way of life. In less than a decade, the Internet evolved from a primarily academic network into a highly sophisticated commercial marketing medium. It encompasses a variety of business and personal utilities and is accessible to a wide range of organizations and individuals. Statistics indicate phenomenal growth in the number of Internet users and consumers. In Taiwan, the government has embarked on a National Information Infrastructure project, in which the initial effort centered on the promotion of Internet use. Despite the recent explosion in Internet growth, little has been done to target the middle-aged group on the Web. In an effort to discover potential Internet users, Internet consumers, and new uses of the Net, this research focuses on middle-aged people in Taiwan and studies the results of different attitudes toward and behaviors on the Internet. This research profiles the population into three groups: non-Internet users, Internet users and Internet consumers and determines factors that enable or deter each group from either using or purchasing on the Internet. The study also projects potential and popular products and features that may boost electronic sales.

資訊管理文獻中，對於電子商務環境的顧客資訊滿意度衡量模式甚少探討。目前文獻中的使用者資訊滿意度(UIS)，以及使用者自建系統滿意度(EUCS)兩種衡量模式，主要是適用於「傳統資料處理環境」或是「使用者自建系統環境」。因此，本研究將發展一個適用於「數位產品網路行銷環境」的顧客資訊滿意度衡量模式。首先，本研究探討了網站顧客資訊滿意度(WCIS)的概念性定義，作者從文獻中歸納出初步的顧客資訊滿意度衡量構面與問項，並透過訪談、焦點群體、先導研究等方法來加以補充與調整。再者，本研究也說明了量表問項產生過程、資料蒐集方法、以及純化測量的步驟。作者並運用兩個配額樣本來進行探索性因素分析以及驗證性因素分析，其中嚴謹地檢驗了顧客資訊滿意度衡量模式的信度、內容效度、效標關聯效度、收歛效度、區別效度，以及法理效度。最後，本研究探討了顧客資訊滿意度衡量模式在實務界與學術界的應用方式，並討論了本研究所面臨的若干限制，同時提出一些未來可以進一步研究的方向。作者希望本研究所提出的顧客資訊滿意度衡量模式，未來可以被其他研究人員用來發展網路行銷或電子商務理論。 CHAPTER 1. INTRODUCTION….………………………………………….….…1 CHAPTER 2. DOMAIN OF WEB CUSTOMER INFORMATION SATISFACTION ……………………………………………………………………..4 2.1 The Focus of This Study…………………………………………….…..…….4 2.2 The Impact of E-commerce on the Business Process of DPSPs….……….…..5 2.3 Instruments for Measuring User Information Satisfaction (UIS) and End-User Computing Satisfaction (EUCS)…….……………..……………….6 2.4 The Conceptual Definition of Web Customer Information Satisfaction ….…..9 2.5 The Theoretical Framework for Assessing WCIS……………………….…..12 2.6 Service Quality versus Customer Satisfaction………………………….……14 CHAPTER 3. GENERATION OF SCALE ITEMS……….……………………...16 3.1 Generation of Initial Item List……………………………………………...16 3.2 Pilot Study…………………………………………………………………....17 CHAPTER 4. SCALE PURIFICATION AND EXPLORATORY FACTOR ANALYSIS…...…………………………………………………………..19 4.1 Sample and Procedure……………………………………………………….19 4.2 Item Analysis and Reliability Estimates……………………………………..20 4.3 Identifying the Factor Structure of the WCIS Construct…..…………………21 4.4 Reliability…………………………………………………………………….23 4.5 Content Validity………………………………………………………………25 4.6 Criterion-Related Validity……………………………………………………25 4.7 Reliability and Criterion-Related Validity by Type of Web Site……………..26 4.8 Discriminant and Convergent Validity……………………………………….27 4.9 Nomological Validity………………………………………………………...28 CHAPTER 5. THE CONFIRMATORY FACTOR ANALYSIS OF THE WCIS INSTRUMENT………………………………………………...……………30 5.1 Need for Confirmatory Analysis………………………………………….….30 5.2 Methods……………………………………………………………………....33 5.3 Data Collection for Confirmatory Analysis………………………………….41 5.4 Alternative Models…………………………………………………..……….43 5.5 Criteria for Comparing Model-Data Fit…..………………………………….46 5.6 Checks for Statistical Assumptions………………………………………….49 5.7 Estimation Method…………………………………………………………...50 5.8 Results………………………………………………………………………..50 5.9 Assessment of Reliability and Validity………………………………………55 5.10 The Measurement of Service Quality……………………………………….60 5.10.1 The Development of SERVQUAL and IS-adapted SERVQUAL………61 5.10.2 Refinement of an EC-adapted SERVQUAL…………………………...66 5.11 Research Findings for Confirmatory Analysis……………………………...72 5.11.1 Findings for Question One……………………………………………72 5.11.1 Findings for Question Two……………………………………………74 5.12 Comparison of Underlying Dimensions Between UIS, EUCS and WCIS…………………………………………………………………..76 CHAPTER 6. IMPLICATIONS………….………………………………………..77 6.1 Implications for Practice……………………………………………….....….77 6.2 Implications for Research.……………………………………………………79 CHAPTER 7. CONCLUSION……..………………………………………………81 REFERENCE……………...………………………………………………………..83 GLOSSARY…………………………………………………………………………95 APPENDIX A Measurement of Web Customer Information Satisfaction – Forty-Three Items Used in the Pilot Study…………………………………………...97 APPENDIX B Observed Correlation Matrix of WCIS Instrument in Confirmatory Analysis..……………………………………………………………....99 APPENDIX C Observed Correlation Matrix of Initial EC-SERVQUAL Instrument…………….……………………...………………………………………100 APPENDIX D The LISREL Program for WCIS Model 1……..…………………...101 APPENDIX E The LISREL Program for WCIS Model 2.……….………………...102 APPENDIX F The LISREL Program for WCIS Model 3...………………………...104 APPENDIX G The LISREL Program for WCIS Model 4..………………………...105 APPENDIX H The LISREL Program for EC-SERVQUAL Model 1.…………….106 APPENDIX I The LISREL Program for EC-SERVQUAL Model 2.…………….107 APPENDIX J The LISREL Program for The Structural Model Between WCIS and EC-SERVQUAL Measures………………………………..………………...108 ABOUT THE AUTHOR…………………………………………………………...110 / MIS literature has not addressed the measurement of web customer information satisfaction (WCIS) in electronic commerce. Current models for measuring user information satisfaction (UIS) and end-user computing satisfaction (EUCS) are perceived as inapplicable as they are targeted primarily towards either conventional data processing or the end-user computing environment. This study develops a comprehensive model and instrument for measuring customer information satisfaction for web sites that market digital products and services. This paper first discusses the concepts and definitions of WCIS construct from the literature. The researcher summarizes his findings in a theoretical framework. Based on this framework, the researcher develops a measurement instrument to measure web customer information satisfaction. The procedures used in generating items, collecting data, and purifying a multiple-item scale are described. The researcher has carefully examined evidences of reliability, content validity, criterion-related validity, convergent validity, discriminant validity, and nomological validity by analyzing data from two quota samples. The potential applications for practitioners and researchers are then explored. Finally, the researcher concludes this study by discussing limitations and potential future research. The researcher hopes that the proposed WCIS instrument with good reliability and validity can be used by other researchers to develop and test Internet marketing and EC theories in the future.

The aim of this thesis is the proposal of a framework for creation of a business plan for IT related projects. Emphasis is targeted on proposing usable framework evolved from theoretical findings. The first part describes the term business plan on theoretical level. Moreover, the first part includes the development of IT investments in start-up projects. The second part relates to a new proposed framework for creation of a business plan for IT related projects, based on the outcomes from the first part. The third part describes practical example of the proposed framework. It includes the Executive Summary and the complete business plan for the IT start-up project (specifically area of hardware installation, configuration and sales), based on the new framework.