This thesis deals with the issue of quality of work life (QWL), namely the important factors of QWL in terms of the management of non-governmental organizations (NGO). Perception of QWL has a positive effect on job satisfaction, personal well-being and job performance (its productivity and quality). The aim of this mapping study is to determine the important factors of QWL from the subjective perspective. Expert semistructured interviews were used for this purpose. The results indicate that the identified factors are identical with QWL mentioned by individual authors and institutions. The following factors were identified: absence of stress, interpersonal relationships in the workplace, support from the organization, evaluation of work, working environment. The positively evaluated factors include good relations in the workplace, need and utility of service, and self-actualization. The problematic working factors are financial conditions, obligations arising from the legislative framework, uncertainty about the sustainability of services, view of society and the low level of spatial facilities. The findings might become a contribution for organizations providing social services, be useful in easier implementation and support QWL factors, feelings of well-being at work, for selection of employees,...

Dans ce travail de thèse, nous avons étudié les facteurs qui influencent la qualité de vie au travail au sein de la Fonction Publique. Plusieurs échantillons de fonctionnaires de Champagne-Ardenne (Fonction Publique d’Etat, Fonction Publique hospitalière et Fonction Publique territoriale) ont permis la réalisation de ce travail. Nous avons construit un outil de mesure fondé sur les dimensions de la DARES et sur l’étude des Représentations Sociales pour souligner les facteurs organisationnels qui conditionnent les sentiments de bien-être et de mal-être au travail. Cet outil offre une double interprétation des situations de travail (situationnelle et émotionnelle). Il permet de souligner l’existence même d’une situation supposée être à risque et de comprendre le degré de souffrance ou d’épanouissement qu’elle peut apporter. Nous avons mis en place un indice de bien-être au travail qui permet de comprendre les facteurs de risques des fonctionnaires ; nous avons aussi pu souligner la manière dont les participants se représentent les notions de bien-être et de mal-être au travail. Nous avons diversifié les méthodologies et techniques de recueil de données pour déterminer leur complémentarité dans l’étude des RPS. Nous avons conclu en faveur de la pertinence des dimensions préconisées par la DARES dans l’étude des RPS et en faveur de l’existence d’autres facteurs supplémentaires, tout en déterminant la manière optimale d’utiliser différentes méthodologies de recueil de données pour rendre compte de ces facteurs de risques. Ce travail, en fournissant un bilan des RPS des trois catégories de fonctionnaires, est une avancée importante pour la validation d’un outil de diagnostic complet des Risques Psychosociaux. / In this thesis, the various factors influencing life quality in the work place have been studied in three categories of civil servants from the Champagne-Ardenne Region (i.e. university, hospital and a series of agents in different territorial positions). Based on the DARES dimensions and on the study of social representations of wellbeing and unhappiness at work, a measuring tool was built. It allows a double interpretation, both in terms of situations and of emotions; it also allows understanding and measuring the degree of deterioration and/or of satisfaction at work. Different complementary methodological techniques were used. A specific wellbeing index was built. Overall, we offer a thorough tool for diagnosing the situation in terms of psychosocial risks for the studied civil servants.

Yadav & Khanna (2015) argue that quality of work life (QWL) defines the life at work and the life at home with family members. The work of research-fieldworkers is an exceptional work in that it requires them to frequent households and commercial businesses, unlike other occupations where the work is conducted at the workplace of the employer. The private households by their very nature, and the locations where these households are based present risky conditions to the research-fieldworkers. In order for remedial measures to be suggested that can be implemented to improve the QWL of the research-fieldworkers of the agency, the perceptions of the QWL need to be investigated. Research objectives: To address the research problem, research objectives and questions were established. The main objective of the study is to investigate the perceptions of the QWL of the research-fieldworkers of the research agency in the Western Cape with the goal of improving employee performance through the cost effective interventions that will be implemented. Research questions: Three research questions were established and these were; What is the QWL among the research-fieldworkers in the Western Cape? Do some groups, distinguished by gender, age, work experience, working hours and location experience significantly different levels of QWL? Which measures can be recommended for maximizing QWL among the research-fieldworkers in the Western Cape Province? Research design: The nature of this research is descriptive in nature. The study used a self-administered questionnaire to collect work-related quality of life information from research-fieldworkers. Major findings: The results above show that research-fieldworkers perceptions of the QWL were more affected by the location, working hours and age sub-groups. Gender, family responsibility and marital status did not have much impact on the perceptions of research-fieldworkers on the QWL. Differences were observed with regards to control at work, stress at work, home-work interface against sub-groups. Lastly, the fieldworkers’ perceptions about the working conditions were negative for all the sub-groups. For example, the results show that there are poor working conditions for research-fieldworkers of the agency. This was evident irrespective of gender, age, family responsibility, hours of work and location.

M.A. / Literature studies have shown that the organization, as well as the individual in the organization is directly affected by violence. The reasons and characteristics of violence have an emotional impact on the employee, and requires of him to work through the impact of incidents in his own time. The result of this process is delayed psychological growth, less creativity which eventually has an impact on productivity. Workmotivation is the force behind reaching goals individually as well as for the organization. External factors which includes violence, have an influence on the employee's ability to feel satisfied in his work situation. The goal of this research study is to determine if Eskom employees that were exposed to incidents of violence have a workmotivation profile that can be identified. A sample was selected with available statistics in Eskom, as well as the snowball method. The sample included 220 respondents. The respondents completed a unstuctured questionnaire, where they had to identify incidents in their work situation that made them feel good / happy, and incidents that made them feel bad / unhappy. The questionnaire was developed by Frederick Herzberg (1968) as part of his motivation hygiene theory where factors of worksatisfaction and rkdissatisfaction were identified. The results were computerized, and quantified by means of descriptive statistics. A workmotivation profile was constructed from the data. The study confirmed that a workmotivation profile of employees that have been subjected to incidents of violence can be identified. Determinants of worksatisfaction and work dissatisfaction were identified as responsibility, supervision, content of work, recognition, promotion, circumstances at work, personal circumstances and violence. On this profile violence received the highest percentage as a determinant of workdissatisfaction.

Made available in DSpace on 2016-01-26T18:49:35Z (GMT). No. of bitstreams: 1 Dissertacao.pdf: 472327 bytes, checksum: 21aea3ae3fc9ce356c1bc4c56116215c (MD5) Previous issue date: 2010-08-19 / The present paper aims at studying the factors of motivation and job satisfaction of teachers at a private institution of higher education. The subjects of study are fifteen (15) teachers of undergraduate courses in pedagogy and psychology of both sexes, aged between 26 to 55 years old. The theoretical framework was guided in the theories of Maslow, McGregor and Herzberg about motivation. The methodology used in this research was a quantitative and qualitative case study. The tools used for collecting data and assessing followed the adapted version of Schmidt (1990) and Fossile (2005). We could conclude in the course of our research that teaching is motivating when roles are clear, the tasks are challenging, when there are supervisors who support leadership style. Thus, in this group the bureaucratic activities, the relationship between colleagues, the teacher performance to identify occupation are factors that do not cause discouragement, since these are basic conditions for promoting the welfare of the employee, for example, they are promoting quality life at work. But it is difficult to feel job satisfaction due to low salaries and lack of security. We concluded that this difficulty is linked to issues of global economic crisis that changed working relationships. Thus, specific actions for better pay and benefits should be increased so that teachers get greater satisfaction. / O presente trabalho tem por objetivo estudar os fatores de motivação e satisfação no trabalho docente em uma instituição de ensino superior particular. Os sujeitos de estudos foram 15 (quinze) professores dos cursos de graduação em Pedagogia e Psicologia, de ambos os sexos, na faixa etária de 26 a 55 anos, aproximadamente. A fundamentação teórica foi norteada nas teorias de Maslow, McGregor e Herzberg sobre motivação. A metodologia empregada nesta pesquisa foi de estudo de caso quanti-qualitativo. Os instrumentos de coleta de dados utilizados e avaliados obedeceram à versão adaptada de Schmidt (1990) e Fossile (2005). Pode-se concluir, no decorrer da pesquisa, que o trabalho docente é motivador quando os papéis são claros, as tarefas são desafiadoras, quando há supervisores que apresentam um estilo apoiador de liderança. Sendo assim, neste grupo as atividades burocráticas, o relacionamento entre colegas, o desempenho docente e a identificação profissional são fatores que não causam desmotivação, visto que estas condições são básicas para a promoção do bem-estar do funcionário, ou seja, são promotoras de qualidade de vida no trabalho. Porém, existem fatores que tornam difícil sentir satisfação com o trabalho devido à remuneração insatisfatória e à falta de segurança. Concluímos que esta dificuldade está vinculada à problemática da crise econômica mundial que modificou as relações do trabalho. Assim, ações específicas de melhor remuneração e benefícios devem ser incrementadas, objetivando-se maior satisfação dos indivíduos, seja numa instituição de ensino seja numa empresa.

Made available in DSpace on 2016-07-18T17:54:10Z (GMT). No. of bitstreams: 1 Dissertacao.pdf: 472327 bytes, checksum: 21aea3ae3fc9ce356c1bc4c56116215c (MD5) Previous issue date: 2010-08-19 / The present paper aims at studying the factors of motivation and job satisfaction of teachers at a private institution of higher education. The subjects of study are fifteen (15) teachers of undergraduate courses in pedagogy and psychology of both sexes, aged between 26 to 55 years old. The theoretical framework was guided in the theories of Maslow, McGregor and Herzberg about motivation. The methodology used in this research was a quantitative and qualitative case study. The tools used for collecting data and assessing followed the adapted version of Schmidt (1990) and Fossile (2005). We could conclude in the course of our research that teaching is motivating when roles are clear, the tasks are challenging, when there are supervisors who support leadership style. Thus, in this group the bureaucratic activities, the relationship between colleagues, the teacher performance to identify occupation are factors that do not cause discouragement, since these are basic conditions for promoting the welfare of the employee, for example, they are promoting quality life at work. But it is difficult to feel job satisfaction due to low salaries and lack of security. We concluded that this difficulty is linked to issues of global economic crisis that changed working relationships. Thus, specific actions for better pay and benefits should be increased so that teachers get greater satisfaction. / O presente trabalho tem por objetivo estudar os fatores de motivação e satisfação no trabalho docente em uma instituição de ensino superior particular. Os sujeitos de estudos foram 15 (quinze) professores dos cursos de graduação em Pedagogia e Psicologia, de ambos os sexos, na faixa etária de 26 a 55 anos, aproximadamente. A fundamentação teórica foi norteada nas teorias de Maslow, McGregor e Herzberg sobre motivação. A metodologia empregada nesta pesquisa foi de estudo de caso quanti-qualitativo. Os instrumentos de coleta de dados utilizados e avaliados obedeceram à versão adaptada de Schmidt (1990) e Fossile (2005). Pode-se concluir, no decorrer da pesquisa, que o trabalho docente é motivador quando os papéis são claros, as tarefas são desafiadoras, quando há supervisores que apresentam um estilo apoiador de liderança. Sendo assim, neste grupo as atividades burocráticas, o relacionamento entre colegas, o desempenho docente e a identificação profissional são fatores que não causam desmotivação, visto que estas condições são básicas para a promoção do bem-estar do funcionário, ou seja, são promotoras de qualidade de vida no trabalho. Porém, existem fatores que tornam difícil sentir satisfação com o trabalho devido à remuneração insatisfatória e à falta de segurança. Concluímos que esta dificuldade está vinculada à problemática da crise econômica mundial que modificou as relações do trabalho. Assim, ações específicas de melhor remuneração e benefícios devem ser incrementadas, objetivando-se maior satisfação dos indivíduos, seja numa instituição de ensino seja numa empresa.

No description available.

The purpose of this paper is to present a study that examines the underlying stucture of work/family conflict. Research has shown that reducing work/family conflict is beneficial to both employees and the organization by reducing turnover and increasing satisfction, production and commitment to the organization.

This study is based on previous quality reviews of the afterschool program and previous research that points to a problem in the businesses. The problem consists of deficiencies in planning, developing and evaluating the activities of the afterschool program, which means systematic quality work. An ongoing state investigation describes continued problems with quality work in afterschool programs. The purpose of this study is therefore to investigate the extent of the systematic quality work in the afterschool program and the conditions for the work, which must be carried out in accordance with the Education Act. To get answers to our questions, we have departed from John Dewey's theory of education and democracy and interviewed two researchers with experience in the subject as well as a former principal in compulsory school to obtain evidence of the systematic quality work. In addition, reports of systematic quality work in various municipalities in Sweden have been analyzed. The results of our survey show that there are often no conditions for conducting systematic quality work. Principals have a primary role for systematic quality work to be carried out, but at the same time, there seems to be a need for skills development for principals regarding systematic quality work in the afterschool program. In addition, more and more competent and legitimate staff are needed to achieve the goals and requirements set by the curriculum, and then supporting principals who are familiar with the afterschool program's mission are also needed. / Denna studie grundar sig på tidigare kvalitetsgranskningar av fritidshemmet och tidigare forskning som pekar på en problematik i verksamheterna. Problematiken utgörs av brister i att planera, utveckla och utvärdera fritidshemmets verksamhet, vilket betyder systematiskt kvalitetsarbete. I en pågående statlig utredning beskrivs fortsatta problem med kvalitetsarbetet i fritidshem. Syftet med denna studie är därför att undersöka omfattningen av det systematiska kvalitetsarbetet i fritidshemmet och förutsättningarna för arbetet, vilket ska genomföras enligt skollagen. För att får svar på våra frågor har vi utgått från John Deweys teori om utbildning och demokrati och intervjuat två forskare med erfarenhet av ämnet samt en före detta rektor i en grundskola för att få evidens för det systematiska kvalitetsarbetet. Därtill har rapporter av systematiskt kvalitetsarbete i olika kommuner i Sverige analyserats. Resultatet i vår undersökning visar att det ofta saknas förutsättningar för att bedriva ett systematiskt kvalitetsarbete. Rektorer har en huvudsaklig roll för att ett systematiskt kvalitetsarbete ska kunna bedrivas, men samtidigt tycks det finnas ett behov av kompetensutveckling för rektorer gällande systematiskt kvalitetsarbete i fritidshemmet. Därtill behövs det i högre grad behörig och legitimerad personal för att verksamheten ska uppnå de mål och krav som läroplanen föreskriver och då behövs även stödjande rektorer som är förtrogna med fritidshemmets uppdrag.

Introduction. The concept of emotional labour can be described as the strategies used to express emotions required of a job, and the strategies used to suppress those emotions that are inappropriate in the workplace. This paper aims to examine the emotional labour of Swedish high school librarians. Method. For this study, six high school librarians were interviewed about emotional situations in the workplace and how they handle their emotions. The interview transcripts were analysed thematically, using QDA Miner Lite software. Analysis and results. Emotional labour theories and role theory were used to understand the librarians' emotional labour. The findings show that emotional labour occurs in interactions with students, teachers/colleagues and managers. Situations that require emotional labour include students that make a racket in the library, students in need of support in personal matters and challenges of instructional work. However, the most prominent theme concerns teachers/colleagues and managers who do not have accurate knowledge of the librarians' competencies. The librararians use deep and surface acting strategies to handle their emotions, as well as situation modification, situation selection and venting. These strategies are used both during interaction and before/after (outside of) situations. Conclusion. Interactions with students are not the primary cause of the librarians' emotional labour. Rather, the main reason for emotional labour is managers' and colleagues' limited knowledge of school library work and the competencies of school librarians. One effect of this limited knowledge is that the librarians do not always get the opportunity to practice their competence. Another effect is the risk that the students do not get equal access to the librarys' and the librarians' services – in turn, the risk of this inequality affects the librarians' emotional health negatively. This is a two years master’s thesis in Library and Information Science.