Topic:When an MNC seeks to enter a foreign country, it must choose the most appropriate entry mode for that specific market, such as exporting, licensing, a turnkey project, franchising, joint ventures or wholly-owned subsidiaries. There are many factors which affect the choice of entry modes. Influential factors contributing to the entry mode decision can have different degrees of impact for each particular country. As a consequence, an MNC has to use different entry modes in order to adapt to the specific situations it faces in its international expansion strategy. Research Problem: Our research problem is to find the answer to two specific research questions while investigating in a particular MNC: Starbucks. The relevant questions are: (1.) What factors affected Starbucks’ entry mode decisions? (2.) Which entry mode strategies did Starbucks use foreign markets and why? Method: We collected data through a qualitative method. We regarded that a qualitative research method would provide us the necessary data to understand entry mode decisions. We collected data through literature, books, journals, and Internet resources. We have decided to focus our qualitative research on exploring Starbucks’ entry mode decision in some specific markets. In particular, we have concentrated on Spain, New Zealand and the United Kingdom. Conclusions: The choice of entry mode is a critical decision made by MNCs. The choice is influenced by several factors; we have divided these into internal and external factors. We have found both groups are important in the decisions made by Starbucks. However, the degree of influence is different in each case. Moreover, it is possible that some influential factors in the choice of entry mode can differ by case. Finally, we have found external factors have been critical in affecting Starbucks’ choice of entry modes. Starbucks has sought to adapt to those external factors and local needs and requirements by using different entry modes.

The goal of this thesis is to conduct a research and thorough analysis of the suggested new market for international company. In case of positive recommendation regarding market entry, marketing strategy and marketing mix are to be developed and proposed. The central idea behind the topic is to suggest efficient marketing strategy for Starbucks Corporation, global coffeehouses chain and coffee specialties seller, entry to the Ukrainian market. The recommendation is to be based on thorough analyses and researches of market environment and company's potential position. The thesis is divided into theoretical, analytical and practical parts. The theoretical part summarizes academical knowledge that is related to the topic of the thesis and that is used in further analytical and practical parts. Analytical part presents analyses made on country and industry situation and on current company's profile and strategies. In practical part, based on the analyses performed, the final recommendation on the mode of entry and marketing strategy is made.

Los esfuerzos de las marcas por fidelizar y conectar con sus clientes no solo se ven reflejados en la atención al cliente. Se reflejan en la forma en que estas pueden contar historias a través de personajes que empaticen, donde ellos transmiten valores, cultivan sentimientos en los clientes y generan emociones cada vez que tienen contacto. Estos objetivos se construyen a lo largo del tiempo, a través de estrategias de comunicación creativas que los ayudan a generar conexiones más cercanas con sus consumidores. El storytelling, es una herramienta que se utiliza para generar experiencias que ayudan a la marca a crear vínculos más cercanos con los clientes, donde se crea un ambiente en el que se comparten emociones y sueños. En esta experiencia, dentro de los servicios, los colaboradores tienen la responsabilidad de comunicar los valores de marca, creando momentos únicos que fortalezcan y ayuden en la construcción de esta. Para lo cual, el internal branding es de mucha utilidad. Esto se debe a que busca el compromiso de colaboradores en la transmisión de la esencia de marca, generando fidelidad. Un caso relevante en el uso de ambas herramientas es Starbucks, ya que comunica su valor a través de la experiencia que transmiten sus partners en los puntos de venta. Para este trabajo, será necesaria una investigación exploratoria de tipo cualitativa, llevando a cabo entrevistas a profundidad como técnica de recolección de datos, comprendiendo así si se construye una marca a través del uso del storytelling dentro del internal branding. / The efforts of brands to retain and connect with their customers are not only reflected in customer service. They are reflected in the way they can tell stories through characters who empathize, where they transmit values, cultivate feelings in clients and generate emotions every time they have contact. These goals are built over time, through creative communication strategies that help them build closer connections with their consumers. Storytelling is a tool that is used to generate experiences that help the brand to create closer links with customers, where an environment is created in which emotions and dreams are shared. In this experience, in the services area, employees have the responsibility of communicating brand values, creating unique moments that strengthen and help in the construction of the brand. For which, internal branding is very useful. This is because it seeks the commitment of collaborators in the transmission of the brand essence, generating loyalty. A relevant case in the use of both tools is Starbucks, since it communicates its value through the experience transmitted by its partners at the front desk. For this work, a qualitative exploratory research will be necessary, carrying out in-depth interviews as a data collection technique, thus understanding if a brand is built through the use of storytelling within internal branding. / Trabajo de investigación

This is an interdisciplinary master's level thesis that explores links among technical writing, training manuals, surveillance, and anti-union rhetoric used with service workers in select American chains and franchises. Brief histories are provided, including those of technical writing, the rise of unions in America, and how technical writing became inextricably linked with labor. A major shift occurred in the 20th century when workers began interacting less with products and more with the public. The research focuses on training manuals, techniques, and rehearsed dialogues of McDonald's, Wal-Mart, Starbucks, Whole Foods, Panera, and Publix, though similar organizations are referenced. Service worker language, uniforms, and store decorum are sometimes analyzed for their rhetorical content. The idea of a single, technically written training manual in the service sector is a misnomer; training is delivered through a pastiche of manuals, videos, computers, apps, flipcharts, and on the job training. Unions are avoided through franchising (and therefore eat outlet not possessing enough workers to organize), creating conditions of high turnover rates, rhetoric, and use of euphemism. Global corporations are likened to "superfiefdoms," with service workers equated to modern serfs. If the world has evolved into supercorporations, it is argued then that the Publix employee-owned model may be the best approach and the most dignified of all. The technical writing and instruction in state-sponsored and federalized school pedagogies, which emphasize drills and compliance, may be culturally linked to the training found in these entry-level service jobs, and more academic study exploring these links is called for.

本文以新消費工具的概念研究台灣消費社會，此概念原本為George Ritzer所提出，分析消費場所如何透過其所具有的理性化（效率、可預期性、可計算性、控制）及魅化（驚奇，包含擬像與內爆）特性吸引消費者消費。不過本文除了在全球化的部分採取與Ritzer不同的「全球在地化」觀點外，另外還增加了「生活風格」及「體驗」的概念，以補充原本的新消費工具概念不足之處，透過這兩個概念，資本家連原本屬於消費者意識的部分也都悄悄納入新消費工具的範圍之中，在這個消費者意識高漲的時期，使消費者以為他們在創造自我體驗經驗及自我品味展現的同時，實際上卻是被資本家所剝削的而不自知，而這兩點也成為新消費工具最有用的驚奇之一。 在本研究中，不僅敘述了台灣新消費工具的發展過程，也試著以新消費工具的概念實際觀察在台灣的統一星巴克，分析其如何透過理性化及魅化的特性吸引消費者。本研究還發現，由於星巴克的盛行，造成台灣消費者在生活風格上產生了一些改變，分別是：咖啡飲用行為的改變；新中產階級星巴克人的誕生；高品質的咖啡連鎖店的普及。 最後，由於實際採用新消費工具觀察的結果，發現現在的新消費工具某些地方無法用Ritzer的新消費工具概念解釋，原因可能是由於消費者的喜好不斷在改變，所以新消費工具為滿足消費者的喜好，達到吸引消費者的目的，因此必須不斷地因應時代潮流而加以自我改造，因為新消費工具模式的轉變必定根據當前消費社會所注重的特質而改變，例如對於符號意義的強調從原本的功能主義轉為奢華主義；從注重消費大眾轉為針對特定生活風格的小眾以及體驗的設計從量的體驗漸漸轉為質的體驗，如此新消費工具才能夠持續吸引消費者而不致於被消費社會所淘汰。因此本研究從符號消費、生活風格及消費者體驗這三個面向討論新消費工具模式轉變的過程，在最後嘗試將新消費工具區分為「M式新消費工具」與「S式新消費工具」以幫助我們更清楚地說明消費社會的轉變。

Site selection decisions remains a complex yet crucial process for strong business performance. Despite the extensive number of publications in this field, the emergence of new data collection technique, improved location analytics, and changes in consumers’ preferences call for testing of new models and hypothesis. This study compares traditional site selection indicators (e.g. property size, proximities, competition, and demographic profiles) with novel site-selection indicators (e.g. environmental sustainability performance and socio-demographic characteristics from Tapestry data). By investigating a case study of Starbucks coffee stores in Los Angeles, we argue that environmental sustainability performance and socio-demographic Tapestry segments correlate with business performance indicators of small retail shops in two ways. First, higher sustainability scores result in increased foot traffic, and by extension increased business performance. Second, Tapestry segmentation stands as significant indicator of business performance in site selection modeling – specifically, by demonstrating the significant correlation between socio-demographic consumers’ segments and the number of visitors per location. The output of this study offers an alternative location-driven site selection method, important for businesses and key industry-players in sharpening location-allocation decision-making processes.

The purpose of this study is to examine the evolution of six U.S. corporate logos – Apple, McDonald‟s, Nike, Pepsi, Shell, and Starbucks – from each logo‟s inception until the newest version of the graphic emblem today. The objective is to determine the meanings that logos have for a corporation‟s identity, mission, and relationships, as well as the messages that logos convey to viewers (i.e., mostly customers). By “evolution” of logos here, the researcher means “ongoing transformation” of logos. The semiotic model used in this analysis is Charles Sanders Peirce‟s (1958 [1931]) semiotic framework. Peircean semiotics is made up of a three-part paradigm of signification: the representamen (or the sign itself), the object (or “referent” – what the sign refers to), and the interpretant (the effect on the viewer, or the viewer‟s interpretation). Based on the semiotic data on logo evolution, the researcher found six main themes that emerged across the analyses of U.S. corporate logos. These themes are (1) Direction toward the Future, (2) Identity with Viewers, (3) Instant Recognition and Distinctiveness, (4) Consistency throughout Evolution, (5) Invocation of Change, and (6) True Representation of Corporate Identity. The ultimate conclusion of this analysis is that the communicative intent of a company, through its logo, tends to take a long time to develop. A successful logo is one that portrays the true objectives and principles of a company. For this reason, the ideal identity of a corporation tends to be built over a long period of time, which makes logo improvement “evolutionary” in nature. In all six cases, communication plays a major part in logo improvement.

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