In recent years there has been a remarkable distribution of the omnichannel environment, which has emerged as a significant factor in the fashion industry. Today's society is characterized by customers who possess extensive knowledge and easy access to information online, with the added convenience of constantly available e-commerce. As consumer awareness has escalated, it has become imperative for businesses to understand how customers' needs, pain points, and desires impact their customer journey in an omnichannel environment. Consequently, the aim of this research is to gain a comprehensive understanding of how Generation Z customers' needs, pain points, and desires influence their behavior throughout the customer journey within the fashion industry's omnichannel landscape. This study aims to contribute new and crucial insights to the existing body of knowledge, given the lack of recent research on this topic from the consumer perspective. To achieve these research objectives, empirical data was collected through a qualitative multi-method study comprising five focus groups and five semi-structured interviews, with a total of 25 participants. The participants consisted of individuals of Swedish origin who were born in, and belong to, Generation Z. The collected data was afterwards analyzed and discussed, which meant comparing and contrasting the results with previous research on the topic. The conclusion of this thesis reveals remarkable observations about Generation Z in Sweden, where this study has identified the most common combinations of different channels in omnichannel atmospheres. Overall, this study highlights a clear preference among female participants to use the services provided by e-commerce, while male participants show a propensity for physical, traditional commerce. In addition, this report sheds new light on the information search and evaluation process, which constitutes the initial stage of the consumer's decision-making process. Finally, needs, pain points and desires based on each step in the customer journey are identified, as well as how the problems can be resolved with initiatives from the companies.

Introduction: Since the start of the digital age back in the 70s, digital technology has become a main tool for us humans to work, communicate, and enjoy ourselves on a day-to-day basis. The major push that set this new chapter of human life was due to the first military-manufactured computers of the time. The usage and development since then have grown exponentially all across our lives, affecting everything from hospital visits in Hong Kong to a late-night shopping experience in Stockholm. This leads us to today, where businesses are taking technological advances every day to keep their customers happy and satisfied, but also setting the bar higher and higher between their competitors. Some store owners have even figured out that physical human presence is not even needed in physical stores. The benefit is that the upkeep costs drop and almost no employees are needed; this is beneficial for small store locations in sparsely populated areas. In Sweden, it has become a huge problem that small towns and villages slowly die due to high upkeep costs for store owners. With these unmanned stores, the trend could change to the possessive. However, it is also pressured by the very technology-demanding Generation Z. Setting pressure on this retail sector to keep up and find the right way to proceed with their businesses in a way that fits Generation Z’s demand long term.  Purpose: This specific study will try to explain how different enhancers and inhibitors affect consumer acceptance according to Generation Z for this store concept in Sweden. The researchers of this thesis believe that this study is needed because of the vast growth of unmanned stores and the lack of research it has, especially in Scandinavia. Methodology: In order to answer the research question, nine different hypotheses were created with different inhibitors and enhancers derived from previous research. Furthermore, a combination of online and face-to-face questionnaires was conducted, whereby 133 valid respondents were collected. The data was then analyzed with the help of a multiple regression analysis. Conclusion:  From this research, it can be concluded that for the investigated enhancers: high levels of technology readiness, usefulness, and enjoyment were all factors affecting Gen Z´s acceptance of unmanned convenience stores. Furthermore, that lack of human interaction affects Gen Z´s resistance towards unmanned convenience stores. These results can be used for future research and for companies targeting Gen Z to shop at unmanned convenience stores.

Bakgrund: Sociala mediers inverkan på samhället har genererat fundering kring hur sociala medier används för att stärka arbetsgivarvarumärket. Det visas ständigt hur företag väljer att marknadsföra sig via sociala medier för att locka kandidater med vad de har att erbjuda. Då generation Z (1995–2012) anses som den digitalt uppkopplade generationen har därför sociala medier varit en ständig del av deras uppväxt. Just denna generation har nyligen klivit in på arbetsmarknaden eller kommer inom kort att göra det. Det blir därför intressant hur sociala medier används för att attrahera just generation Z. Tidigare forskning kring ämnet är bristfälligt och därför relevant att undersöka. Syfte: att beskriva hur anställda med Employer Branding ansvar arbetar och upplever möjligheten att attrahera generation Z via sociala medier. Metod: Studien har ett tolkande perspektiv samt konstruktivistiskt synsätt med en induktiv ansats och utgår därför inte från tidigare teori. För att beskriva hur anställda med Employer Branding ansvar arbetar och upplever möjligheten att attrahera generation Z via sociala medier, har en kvalitativ flerfallsstudie genomförts med sju informanter som arbetar med arbetsgivarvarumärke inom olika organisationer. Studien har genomfört kvalitativa semistrukturerade intervjuer med informanterna för att generera empiri för att beskriva anställdas arbetssätt och upplevelser. Tematisk kartläggning av den insamlade empirin genomfördes för att kunna besvara studiens syfte. Slutsatser: Studiens slutsatser beskriver vilka initiativ anställda med Employer Branding ansvar kan göra för att attrahera generation Z via sociala medier. Resultat visar på anställdas upplevelser kring krav och förväntningar från generation Z som påverkar arbetet med att attrahera generation Z. Vidare visar resultat att sociala medier skapar möjlighet att kommunicera ut innehåll som väcker intresse hos generation Z. / Background: The impact of social media on society has generated reflection on how social media is used to strengthen the Employer Brand. It is constantly shown how companies choose to market themselves on social media to attract candidates with what they have to offer. Since generation Z (1995–2012) is considered the digitally connected generation, social media has therefore been a constant part of their upbringing. This particular generation has recently entered the labor market or will soon do so. It therefore becomes interesting how social media is used to attract generation Z. Previous research on the subject is lacking and therefore relevant to investigate. Purpose: to describe how employees with Employer Branding responsibility work and experience the opportunity to attract generation Z via social media. Method: The study has an interpretive perspective and a constructivist approach with an inductive approach and is therefore not based on previous theory. To describe how employees with Employer Branding responsibility work and experience the opportunity to attract Generation Z on social media, a qualitative multiple study has been conducted with seven informants who work with employer branding within different organizations. The study has conducted qualitative semi-structured interviews with the informants to generate empirical evidence to describe employees' working methods and experiences. Thematic mapping of the collected empirical data was carried out in order to be able to answer the purpose of the study. Conclusions: The study's conclusions describe which initiatives employees with Employer Branding responsibility can do to attract generation Z via social media. Results show employees' experiences of demands and expectations from generation Z, which affect the work of attracting generation Z. Furthermore, results show that social media creates the opportunity to communicate content that invokes interest among generation Z.

Background: Following the development brought by the digital age, social networks and consumer behaviour has significantly changed. The network connectivity of WEB 2.0 enables information to spread at an accelerated rate to a wide scope, creating viral demand. This phenomenon presents an opportunity for brands to increase their customer base. Building brand resonance through brand equity management will result in a stronger brand-to-consumer relationship from viral demand, leading to improved customer retention and overall brand growth. Purpose: This paper focuses on theory development of Kevin Keller’s (1993) CBBE model. The remodelling aims to strategize brand equity management to optimize long-term customer retention from viral demand based on Generation Z consumer behaviour. The framework provides value for brands as it allows to recognize key drivers influencing Gen-Z's customer retention within the context of virality. Method: The study follows a qualitative design, which is inspired by grounded theory methodology, enabling us to develop a framework based on the CBBE-model (Keller, 1993). An open-ended survey was conducted to understand Generation Z consumer behaviour during viral trends. The survey was systematically analysed, and empirical conclusions were made, respectively. Conclusion: An interest in product over brand during viral trends disrupts the customer retention longevity, explaining why the individual Gen-Z customer lifetime is rather short lived. Furthermore, the proposed CVRM model strategizes how to (1) create willingness for the customer to return and (2) how to prolong customer retention and thus generate long term benefits from a short-term phenomenon.

Generation Z has been in a high-pressure environment for a long time, whether studying or working, and everyone is in a fast-paced attitude of life. The online world, especially video software, is very popular among the Generation Z crowd because these video software can provide fast, convenient, and decompressed content. And when browsing videos, one thing that has to be mentioned is the advertisements. The frequent presence of ads has led to the rapid growth of membership on various platforms. However, YouTube is the most popular video sharing platform in the world. This paper investigates the attitude of the Generation Z user group towards online video ad placement on YouTube. Also, this paper studies and analyzes the value perceptions of Generation Z users. Also, this paper investigates whether users are equally influenced by the experience of ads on similar video software platforms and whether they have common influencing factors. This paper focuses on the impact of three ad delivery methods on Generation Z users' experience, including skippable ads, non-skippable ads, and five-second skippable ads. This paper will use qualitative research methods to conduct one-on-one interviews with respondents to study and analyze the results.

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Fast fashion is an industry that is closely linked to the cause of climate change, and it is the second largest industry to contribute to pollution. In Sweden, one of the largest groups to consume fast fashion is young consumers, i.e., Generation Z. The same generation is also the information generation, meaning that they are the ones to solve the climate crisis. Social practice theory (SPT) is used to understand the reason behind different practices in society. But is lacking in research on fast fashion. This study, therefore, aims to understand the reasons, values, and practices through the lenses of SPT for why young consumers (Generation Z) in Sweden consume fast fashion despite knowing its effects on the environment. To understand the phenomenon, data has been collected on young consumers in Sweden (age 17-21) in two different cities. The analysis and data show that price is a big factor, the availability of secondhand stores also affects the possibility to choose another option. Climate change is something that was less important for most of the respondents and can be understood as a dying trend. It can be understood that Generation Z is not a homogenous group in Sweden. The findings also suggest that the SPT model should ideally be implemented with a study on external factors to describe possible reasons for understanding a practice as well to enable other practices which can be more sustainable

Studien drar slutsatsen att en hög lön och karriärmöjligheter är av särskild betydelse som aktuella motivationsfaktorer för arbetstagare från Gen Z i den svenska banksektorn. Denna generation har en ambition av att kontinuerligt sträva efter personlig- och karriärmässig utveckling, samtidigt som lönen spelar en betydande roll för deras motivation och välbefinnande. Arbetsgivare inom studiens valda sektor bör kommunicera genom sin Employer Branding om konkurrenskraftiga löner och stora karriär- och utvecklingsmöjligheter. Detta gäller både för att attrahera arbetstagare att söka arbete hos den specifika arbetsgivaren, samt för att behålla dem inom organisationen.

Datum: 2023-05-30  Nivå: Kandidatuppsats i företagsekonomi  Institution: Akademin för Ekonomi, Samhälle och Teknik, Mälardalens Universitet  Författare: Eric Parsmo, Filippa Larsson & Wilma Forssander  Titel: Effekten av influencer-marketing   Handledare: Rana Mostaghel   Nyckelord: Influencers, Influencer-marketing, Sociala medier, Generation Z, Förtroende, Klädbranschen, Impulsköp  Frågeställningar: - Vilka faktorer inom influencer-marketing spelar roll när det kommer till Generation Z konsumentbeteende inom klädbranschen i Sverige? - Vilka faktorer spelar en roll för Generation Z tillit gentemot influencer-marketing?  Syfte: Syftet med denna studie är att undersöka sambanden mellan utvalda variabler för att se vilka faktorer inom influencer-marketing som spelar roll när det kommer till Generation Z konsumentbeteendet inom klädbranschen i Sverige. Studien undersöker även tilliten mellan Generation Z och influencer-marketing. Arbetet kan vara till stor nytta för företag som snabbt vill kunna anpassa sina strategier efter behov, efterfrågan och pågående trender.  Metod: Kvantitativ metod, enkätundersökning, 197 respondenter  Slutsats: Studien visar att det finns flera faktorer som spelar roll inom influencer-marketing för Generation Z konsumentbeteende inom klädbranschen i Sverige. Faktorer med en betydande roll för Generation Z konsumentbeteende var sociala medier, rabattkoder och erbjudanden, transparens och ärlighet, samt tillit. Det påvisades även att faktorer som trovärdighet och genuinitet har en stor roll när det handlar om Generation Z tillit gentemot influencer-marketing. / Date: 2023-05-30  Level: Bachelor thesis in Business Administration   Institution: School of Business, Society and Engineering, Mälardalens University  Authors: Eric Parsmo, Filippa Larsson, Wilma Forssander  Title:The Effect of influencer-marketing   Tutor: Rana Mostaghel  Keywords: Influencers, influencer-marketing, social media, Generation Z, trust, clothing industry, impulsive buying  Research questions: -Which factors in influencer marketing matter when it comes to Generation Z consumer behavior in the clothing industry in Sweden? -What factors play a role in Generation Z’s trust in influencer-marketing?  Purpose: The purpose of this study is to examine the relationships between selected variables to see which factors in influencer marketing play a role in Generation Z consumer behavior in the clothing industry in Sweden. The study also examines the trust between Generation Z and influencer marketing. The work can be of great benefit to companies that want to quickly adapt their strategies to needs, demand and ongoing trends.  Method:Quantitative method, survey, 197 respondents  Conclusion: The study shows that there are several factors that matter in influencer- marketing for Generation Z consumer behavior within the fashion industry in Sweden. Factors significant for Generation Z consumer behavior were social media, discount codes, offers, transparency, honesty, and trust. It was also shown that factors such as credibility and genuineness have a big role when it comes to Generation Z’s trust in influencer-marketing.

A new generation of conscious consumers have placed pressure on fashion retail businesses to implement sustainability into their respective business operations. Conscious consumerism is a driving force behind sustainable consumption as these consumers play a strong role when influencing business practices. Although many retailers have adapted responsible procedures by offering sustainable products to their consumers, there is a lack of research on identifying and understanding the conscious consumer holistically. The aim of the present research is to gain a better understanding of the conscious consumer in relation to the three pillars of sustainability (people, planet, profit). This study sets out to examine the Generation Z consumer market as they display traits of sustainable behaviour and also aims to unpack the main drivers of their sustainable purchase intentions within the South African fashion retail market. A self-administered online questionnaire was used to collect data from respondents between the ages of 18 and 24 years. From the self-administered questionnaires, 159 responses were completed and deemed usable. Data were analysed using Statistical Package for the Social Sciences (SPSS) version 24 and Analysis of Moment Structures (AMOS) version 24. Firstly, descriptive statistics was used to provide an overview of the sample. Secondly, Structural Equation Modelling (SEM) was used to examine the relationship between the variables. This study found that the Health and Labelling and Peer Pressure dimensions of the Consumers' Sustainability Consciousness construct has a positive influence on Sustainable Purchase Intentions. In conclusion, the findings of this study have several important implications for academia, fashion retailers and government. The contribution of this study aims to enhance the existing literature on conscious consumption by showcasing the most reliable dimensions of Consumers' Sustainability Consciousness and Sustainable Purchase Intentions. The study offers significant insights for fashion retailers and government as the impact of eating healthy, the role of product labels and peer pressure were found to have a positive influence on Gen Z's intentions to purchase sustainably. Ultimately, the insights from this body of work will generate both important implications and opportunities for further research.