Ao tomar decisões de marketing mix, o gestor de marketing tem a sua disposição uma grande quantidade de métricas para definição de suas metas e avaliação dos impactos das atividades de marketing. O presente estudo determina as variáveis condutoras do uso gerencial de métricas durante a tomada de decisões de marketing mix, com base no modelo de Mintz e Currim (2013). A análise de 245 atividades de marketing mix reportadas por 163 gestores de médias e grandes empresas brasileiras demonstra que a estratégia da empresa, a orientação para métricas e a accountability financeira do profissional de marketing tem um maior impacto sobre o uso de métricas financeiras e de marketing do que as características da empresa e do ambiente de atuação. Ademais, o uso de métricas financeiras é também influenciado pelas características gerenciais do gestor de marketing. Estes resultados contrariam os achados de Mintz e Currim (2013), que indicam uma forte influência das características da empresa e do ambiente no qual o gestor atua sobre o uso de métricas. Do ponto de vista teórico, os achados indicam que a teoria da agência e a teoria da homofilia explicam melhor o uso gerencial de métricas do que a teoria contingencial. As decisões reportadas também demonstram uma forte associação entre o uso de métricas de marketing e a performance das atividades de marketing mix, mas uma associação muito fraca entre esta performance e o uso de medidas financeiras. Por fim, apesar da grande cobrança para que os executivos de marketing associem suas atividades aos resultados financeiros da empresa (SRIVASTAVA; SHERVANI; FAHEY, 1998; MSI, 1998, 2000, 2002, 2004, 2006, 2008), os dados indicam uso restrito de métricas financeiras como Payback, Valor Presente do Fluxo de Caixa e Taxa Interna de Retorno e um amplo uso de métricas de Marketing como Participação de Mercado, Satisfação do Cliente e Qualidade Percebida. / While making a marketing mix decision, marketers have a large number of metrics to setting goals and to evaluate the impacts of their marketing activities. This study determines the impact of environmental, firm, and managerial characteristics on metric use in marketing mix decision, based on the Mintz and Currim’s (2013) model. The analysis of 245 marketing-mix activities, which were reported by 163 Brazilian managers, demonstrates that firm strategy, metric orientation, and marketing financial accountability have a stronger impact on marketing and financial metric use than firm and environmental characteristics do. Furthermore, managerial characteristics have a strong impact on financial metric use. These results are different from Mintz and Currim’s findings (2013). The authors indicate firm and environmental characteristics are the most important drivers of marketing and financial metric use. From a theoretical perspective, the findings indicate that agency theory and homophily theory are more useful in explaining the managerial metric use in marketing mix activities than the contingency theory is. The analysis also reveals that marketing metric use is positively associated with marketing-mix performance, but the financial metric use is not. Finally, despite the great pressure for linking marketing-mix activities with financial metrics (SRIVASTAVA; SHERVANI; FAHEY; 1998; MSI, 1998, 2000, 2002, 2004, 2006, 2008), the reported activities indicate not just a limited use of financial metrics such as Payback, Cash Flow, and Internal Rate of Return, but also widespread use of marketing metrics such as Market Share, Customer Satisfaction, and Perceived Quality.

Made available in DSpace on 2014-08-20T13:44:28Z (GMT). No. of bitstreams: 1 dissertacao_antonio_carlos_marx.pdf: 566131 bytes, checksum: ec2541dc7b7bae06d880c4f55056276b (MD5) Previous issue date: 2011-12-22 / This project shows the understanding of marketing-mix as a strategy to be used to divide in segments the aimed market, in order to overwhelm the competition and excel the customers demand. The theoretical fundaments about the theme suggest a defined conceptual option. It shows the marketing composed by four basic elements product, price, place and advertising which are combined in order to achieve the customer satisfaction in the aimed segment, that is the Coopavel s (COOPAVEL in Cascavel, PR) soybean farmer with a planted area equal or less than 350 ha. The project objective was to identify the variables which are more evident to the soybean seed customer, giving dimensions to the major points of decision in the product purchase process, highlighting relevant technical and behavioral details and creating marketing-mix actions and strategies for COOPAVEL according to the project proposition. The case study gives an interesting opportunity to gather information allied with a market oriented entrepreneurial strategy. Facing the project results, one will conclude that the company that uses modern marketing concepts will follow the market metamorphosis and will guarantee its competitiveness and the customer s loyalty and satisfaction. / A pesquisa desenvolve um entendimento do marketing-mix como uma estratégia de segmentar mercado-alvo, com foco principal a superar a concorrência e as exigências dos consumidores. A fundamentação teórica que difunde o tema sugere uma opção conceitual delimitada. Entende o composto de marketing organizado em quatro elementos primários produto, preço, praça e promoção e que secombinam no alcance da satisfação dos consumidores de segmento visado, nestecaso, do sojicultor da cooperativa COOPAVEL, Cascavel PR, com área igual ou inferior a 350ha. Procura-se identificar as variáveis de maior percepção por parte dosclientes no agronegócio de sementes de soja, valorizar o que consideram na decisão de compra do produto, levantar detalhes técnicos e comportamentais de relevância e criar ações e estratégias do marketing-mix para a empresa Coopavel em face ao que foi proposto. O estudo de caso representa uma interessante oportunidade de coleta de informações com uma estratégia empresarial orientada pelo mercado. Diante dos resultados da pesquisa, conclui-se que a empresa que adota modernos conceitos de marketing acompanha o processo metamórfico e garante competitividade, manutenção e, satisfação do consumidor.

El desarrollo del presente trabajo de investigación tiene como objetivo principal reconocer el impacto de las estrategias producto del marketing editorial en la decisión de compra de libros impresos en Perú, aplicado a jóvenes Millenials peruanos. Es así como el presente trabajo de investigación presentará el nivel de impacto de las estrategias de producto del marketing editorial, determinando el perfil del lector millenial que forma parte del grupo que más lee en el Perú y presentará el nivel de impacto de la estrategia de producto del marketing editorial en la decisión de compra del consumidor en la adquisición de libros impresos. La investigación previa que existe de este mercado en el Perú es bastante escasa, aún así se logro conocer los puntos más relevantes del tema y desarrollar las herramientas de investigación, tanto para el estudio cualitativo como cuantitativo. En lo que respecta al estudio cualitativo, se realizó un focus group a 6 personas como también entrevistas a profundidad a dos expertos en el sector editorial. En cuanto al estudio cuantitativo, se realizó una encuesta virtual a una muestra de 196 personas que cumpliesen con el perfil establecido. Finalmente, las conclusiones a las que se llegan con esta investigación, es que las estrategias de producto del marketing editorial si impactan de una importante manera la decisión de compra del lector, especialmente si se enfoca en las características del producto valoradas por el consumidor / The main objective of the present research work is to recognize the impact of the strategies produced by editorial marketing in the decision to purchase printed books in Peru, applied to young Peruvian Millennials. This is how the present research work will present the level of impact of the product strategies of the editorial marketing, determining the profile of the millennial reader that is part of the group that reads the most in Peru and will present the level of impact of the product strategy of editorial marketing in the purchase decision of the consumer in the acquisition of printed books. The previous investigation that exists of this market in Peru is quite scarce, even so it is possible to know the most relevant points of the subject and to develop the research tools, both for the qualitative and quantitative study. Regarding the qualitative study, a focus group was carried out for 6 people as well as in-depth interviews with two experts in the publishing sector. As for the quantitative study, a virtual survey was conducted on a sample of 196 people who met the established profile. Finally, the conclusions that are reached with this research, is that the product strategies of editorial marketing if they impact in an important way the purchase decision of the reader, especially if it focuses on the characteristics of the product valued by the consumer / Trabajo de investigación

The impending climate crisis has raised expectations of companies green marketing, at the same time the digital development and the corona pandemic have shifted consumers buying behavior more towards companies’ e-commerce platforms. The underlying problem behind the study is that companies need to create green value that is perceived as real by their consumers and does not generate a negative effect or is misinterpreted for greenwash. Thus, it is important for companies to create real green value ​​for their consumers via their e-commerce platform that in the long run will contribute to profitability, competitiveness and a more environmentally friendly planet. The purpose of the study is to contribute to an increased understanding of how companies in the Swedish retail business can create and convey green value ​​for consumers via their e-commerce platform. The study uses a qualitative multi-case study where data is collected through interviews from five Swedish retail companies. The empirical data was analyzed through a theoretical framework based on the theories of Customer Value Proposition (CVP) and E-commerce Marketing Mix. The study finds that green value ​​should be combined with other more basic values ​​that are crucial for a purchasing decision, where the green value is then perceived as more real. It could also be stated that green value creation differs between companies because it is based on their customer group and the product categories they offer. Thereby, companies start from the consumer's subjective perception in order to understand how they should act in their value creation. Regarding the conveying of green value, it could be stated that companies' messages are perceived as more credible if they are transparent in their communication. Finally, the study presents three elements that companies should consider in their green value creation; (1) that green value ​​can become more autonomous and offer a direct effect that fills the consumer’s needs, (2) to educate and inform consumers to influence their subjective perception of the green value ​​and, (3) to be transparent to show how green value is created as well as what needs to be improved, thereby reducing greenwash.

Uppsatsens titel: Kundvärde inom tjänsteföretag – En studie som belyser likheter och skillnader inom kundvärde utifrån kunds och företags perspektiv  Datum: 8 Jan 2016  Nivå: Kandidatuppsats i företagsekonomi, 15 högskolepoäng  Instution: Akademin för Ekonomi, Samhälle och Teknik, EST, Mälardalens Högskola  Författare: Melda Duru & Shehla Mohammad  Titel: Kundvärde utifrån kundens och företagets perspektiv  Handledare: Magnus Linderström  Nyckelord: Tjänstemarknad, kundvärde, kundlojalitet, illojalitet, kundorientering, marknadsmix.  Frågeställning: Hur skiljer sig kundvärdet mellan en advokatbyrå och en mäklarbyrå?  Vilka är likheterna och olikheterna?  Syfte: Syftet med studien är att undersöka vilka likheter och olikheter det finns på kundvärde mellan en advokatbyrå samt en mäklarbyrå. För att kunna få svar på detta kommer uppsatsförfattarna även att undersöka vad som ger kundvärde för kunden utifrån kundens och företagets perspektiv.  Metod: Material samlades in genom att söka på olika begrepp som redovisas i teoriavsnittet. Kurslitteraturer samt högskolans databas var två viktiga verktyg som uppsatsförfattarna arbetat med för att samla in teorier. Vidare kontaktades respondenterna och därefter genomfördes totalt åtta intervjuer som redovisas i bilagan. Åtta intervjuer, varv två med respondenterna och två kompletterande intervjuer med respondenterna samt fyra med kunderna.   Slutsats: Det finns både likheter och olikheter på kundvärde inom advokat samt mäklarbyrån. / Title: Customer value in service companies- A study that highlights the similarities and differences in customer value from a customer and company perspective  Date: 8 Jan 2016  Level: Bachelor thesis in Business Administration, 15 credits  Institution: School of Business, Society and Engineering, Mälardalen University  Authors: Melda Duru 930521 & Shehla Mohammad 921015  Tutor: Magnus Linderström  Keywords: Service marketing, customer value, loyalty, disloyalty, customer orientation, marketing mix.  Research questions: How does the customer value differ between a law firm and a real estate agency? What are the similarities and differences.  Purpose: The purpose of the study is to inspect the similarities and differences of customer value between a law firm and a real estate agency. To be able to answer this, the article author will also inspect what gives the customer a customer value from the customer and companies perspective.  Method: Material was collected by looking up different concepts that are shown in the theory section. The course literature and the universities database were two major tools that the article author worked with for the theories. The respondents were contacted and after that eight interviews were completed that are shown in the appendix. A total of eight interviews were two conducted with respondents, two complementary with the respondents and four with clients/customers.  Conclusion: There are similarities and differences when it comes to customer value at both law firms and real estate agencies.

<p></p><p>A reform of higher education in Sweden in 1993 led to stiffer competitive climate among educational institutions. The reform meant that educational institutions now had the opportunity to plan their curriculum autonomously. Prior to the reform educational planning was restricted to the Swedish government. The new rules spelled a greater opportunity for educational institutions to profile themselves based on their educational offerings. The higher degree of competition means that marketing becomes increasingly important when recruiting new students. This thesis focuses on the marketing activities done by educational institutions to recruit new students. This study will specifically investigate the activities regarding marketing of business education in Luleå University of Technology and the officer education The Military School of higher education in Karlberg. Both schools are chosen because they have among other things, experienced a shortage of applicants. This study will also show student opinions of marketing activities from both institutions. Our results points out that both schools are firmly aware of the benefits of marketing when recruiting new students. However, the students experience a certain disharmony between the marketing and reality. Our conclusions are that this disharmony might partly explain the shortage of applicants to these specific educations.</p><p> </p>

<p>Till följd av en ständigt ökad konkurrens blir det allt svårare att som ny aktör att ta sig in på olika marknader. Vad som däremot kan underlätta etableringsprocessen för nya företag och varumärken är att associeras och förknippas med redan etablerade och välkända varumärken. Företaget gooh! är ett nytt måltidskoncept som funnits i drygt två år och är ett samarbete mellan Lantmännen och Operakällaren. Det intressanta här är att företaget gooh! har två kända varumärken som medverkar och står bakom konceptet.</p><p>I den här uppsatsen kommer vi att undersöka hur Marketing mix modellens faktorer påverkar en konsuments första köp av en gooh! produkt, med syfte att se om någon av dessa faktorer är mer viktig än någon annan samt att se hur dessa samverkar med varandra. Vi vill också i denna uppsats se hur konsumentens första köp påverkas av att två starka varumärken står bakom konceptet gooh!.</p><p>Undersökningen baseras på en kvantitativ undersökning där vi slumpmässigt frågat 50 konsumenter som alla handlat i en och samma gooh! butik.</p><p>Resultaten vi kommit fram till i denna undersökning tyder på att den valda ”platsen” av butik, dvs. lättillgängligheten till butiken är den faktor som påverkar konsumentens första köp mest, men även de andra faktorerna i Marketing mix modellen är av stor betydelse. Vidare visar även våra resultat på att Lantmännens och Operakällarens samverkan, har en positiv inverkan på konsumentens köpbeteende. I vår slutsats kommer vi bl.a. fram till att dessa två aktörers medverkan bidrar till en kvalitetsstärkning av gooh! produkterna och skapar ett mervärde hos konsumenten.</p>

<p><strong><p>Datum</p>3 juni, 2010 <strong><p>Kurs</p>Magisteruppsats i företagsekonomi, FÖA 400, 15HP <strong><p>Författare</p>Carl Friberg & Erik Norell <strong><p>Handledare</p>Finn Wiedersheim-Paul <strong><p>Nyckelord</p>Revisorsplikten, SIVA, Marketing Mix, tjänsteerbjudande, ekonomiska tjänster, administrativa tjänster. <strong><p>Titel</p>När tid är pengar - En marknadsundersökning om hur data-, IT- och telekommunikationsföretag ser på ekonomiska tjänster <strong><p>Syfte</p>Syftet med denna studie är att förse Per Silvin KB med information som kan ligga till grund när företaget expanderar sitt tjänsteerbjudande. <strong><p>Frågeställning</p><p>Vad bör Per Silvin KB ha i åtanke när man formar sitt tjänsteerbjudande för att bäst tillgodose målgruppens behov?</p>Vilka administrativa tjänster efterfrågas av Per Silvin KBs tilltänkta målgrupp? <strong><p>Metod</p>Undersökningen är av kvalitativ karaktär. Data samlades in via personliga intervjuer och mejlintervjuer. Urvalet baserades på Per Silvin KBs tilltänka målgrupp. <strong><p>Slutsats</p>Studien visar att främst bokförings- och skattehjälp efterfrågas av målgruppen. Per Silvin KB kan konkurrera med revisorerna genom att på ett engagerat sätt erbjuda hög kompetens till ett lägre pris.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p>

摘要 台灣美髮服務產業蓬勃發展時，許多業者逐漸由家庭剪髮或個人工作室發展成美髮連鎖集團，但自2000年後由於市場的高度飽和與激烈競爭，使各大連鎖集團呈現發展停滯或甚至衰退的現象，因此近年來逐漸進入中國市場發展。 本研究分析外資業者進入上海市場的策略，以環境的影響與STP的分析方式來確認各業者在市場中的定位，再根據業者的定位來分析行銷策略，進而推論出最後的經營成效。 本研究以三家外資美髮連鎖集團為分析個案，研究發現：當個案公司進入一個全新的市場時，對於目標市場的選擇和經營模式往往受到過去台灣成功模式所影響，個案公司通常會保留70%以上和台灣相同的競爭模式，當原模式可吻合市場需要時，發展上就會順利許多，但若是不適合該市場的需求時，業者就會遭遇經營困境，甚至退出市場。 面對競爭激烈的市場環境，往往進入市場的行銷策略就是發展成敗的關鍵之一，而行銷策略深受環境和市場定位的影響，本研究期望能帶給剛進入或重返上海市場的美髮連鎖業者做為發展策略上的參考。 / Abstract When hairdressing service industry was flourishing in Taiwan, many firms started to transform from individual studios or family-run businesses to chain operation. However, since 2000, market saturation and high competition have caused major hairdressing chains to show signs of stagnation, and even recession, and many of them have started to enter the Chinese market in recent years. This research analyzes how foreign hairdressing chains entered Shanghai by three steps: first evaluate the impact of environment on the operations of foreign hairdressing chains and their STPs; second, how these chains utilize their marketing mixes; and third, how have them performed in the market. By looking into three chains, the study finds that: (1) For the choice of target market and business models, they tend to be influenced by their successful business models in Taiwan, and thus they adopted 70% of their operational approaches in Taiwan to the operations in Shanghai; (2) When their business models appealed to and marched the needs of the market, they would be successful; on the contrary, a mis-match would lead to financial difficulties and even exit the market. Facing a highly competitive market environment, entering a market with appropriate marketing mix (4Ps) often is critical and 4Psand market positioning are highly influenced by the environmental factors. By highlighting the linkages among environment, STP and 4Ps, this research hopes to offer suggestions to foreign hairdressing chains either planning to enter or re-enter Shanghai or other markets in China.

Colour influences the human mind and body through physical as well as psychological reactions to specific colours. These reactions are conditioned by previous experiences leading to certain preferences, associations and perceptions regarding certain colours. There are various aspects within a firm where colour may be utilised to the benefit of its marketing efforts. Marketers must realise that colour may be very influential and it is important to pay close attention to the associations and preferences of the firm’s target market(s) the influence of colour on human perceptions has been widely studied in many research fields. Most marketers recognise the importance of colour within the marketing environment (Section 1.1). Colour has different meanings for different people and these differences need to be acknowledged to ensure success in marketing efforts. If colour is used strategically within the marketing mix (product, place and promotion) of a firm, it may influence consumers positively (Section 1.2). This study endeavoured to determine the colour preferences, associations and perceptions of Generation Y students in South Africa. The findings of this study will be of value to those marketers who target this cohort and may utilised by them to use colour more effectively within their marketing mix. The purpose of this study was to determine the influence of colour on the consumer behaviour of Generation Y students in the South African market. The research study investigated the following aspects: • The colour preferences of Generation Y students. • Emotions Generation Y students associate with different colours. • How Generation Y students perceive various colours. • Product colour and product packaging colour preferences of Generation Y students. • Consumer behaviour patterns of Generation Y students regarding specified products. For this study, the target population comprised of Generation Y students registered at South Africa’s public higher education institutions (HEIs). The sampling frame consisted of a list of South Africa’s 23 public HEIs, as stipulated by the Department of Higher Education and Training (2011). This study made use of a non-probability convenience sample of two HEI campuses located in the Vaal Triangle region of South Africa’s Gauteng province that was drawn from the sampling frame. Thereafter, a convenience sample of 500 under-graduate students was drawn from these HEI campuses - 250 students per campus. A structure self-administered questionnaire was distributed to the respondents. The questionnaire requested respondents to rank colours according to preferences, on a four- and seven-point Likert scales were used respectively to determine colour associations and perceptions. The questionnaire also contained questions using a four-point Likert scale designed to determine product colour and product-package colour preferences as well as questions designed to determine consumer behaviour patterns of Generation Y students regarding certain products. In addition, the respondents were asked to provide certain demographic data. The findings indicate that Generation Y students have distinctive colour preferences, associations and perceptions. The respondents also indicated a number of notable product and product package preferences as well as particular consumer behaviour traits. When comparing male and female respondents as well as black and white respondents respectively, the results depicted various statistical significant differences (p < 0.05). Cohen’s D statistic was computed to determine the level of practical significance of these differences. From this, it is evident that colour do influence Generation Y students’ consumer behaviour and perceptions to some extent. Colour is present in every aspect of marketing. If used strategically, colour may be used by marketers to influence their target market’s perceptions and preferences. The findings emanating from this study should be used as a guideline to incorporate colour into the design of the marketing mix (colour) in such a way as to appeal to Generation Y students. / MCom, Marketing Management, North-West University, Vaal Triangle Campus, 2012