Submitted by Estagiário SPT BMHS (spt@fgv.br) on 2011-12-02T13:35:13Z No. of bitstreams: 1 1417128.pdf: 6574760 bytes, checksum: d314aeceb6ab5dd55e2db8a3362d4134 (MD5) / Approved for entry into archive by Estagiário SPT BMHS (spt@fgv.br) on 2011-12-02T13:47:02Z (GMT) No. of bitstreams: 1 1417128.pdf: 6574760 bytes, checksum: d314aeceb6ab5dd55e2db8a3362d4134 (MD5) / Approved for entry into archive by Estagiário SPT BMHS (spt@fgv.br) on 2011-12-02T13:53:47Z (GMT) No. of bitstreams: 1 1417128.pdf: 6574760 bytes, checksum: d314aeceb6ab5dd55e2db8a3362d4134 (MD5) / Made available in DSpace on 2011-12-02T13:53:56Z (GMT). No. of bitstreams: 1 1417128.pdf: 6574760 bytes, checksum: d314aeceb6ab5dd55e2db8a3362d4134 (MD5) Previous issue date: 2010 / Society has evolved, the offer for a college education has increased and private institutions of higher education (IES) have invested in marketing activity to stand out from their competitors to try to obtain large quantities of students registered. This fact has been responsible for having provoked over the past ten years, relevant changes and adaptations in the management of this market segment and the professionalization of the management of marketing of IES's in Brazil has become the source of research in the study of market patterns. The present study has as its objective, the identification in literature pertaining to patterns in marketing applied to educational services, the levei of knowledge of the management of institutions of higher learning concerning this measurement and how they are being utilized and developed. The methodology used in this study of an exploratory nature was a qualitative study through extensive interviews, done with eight marketing professionals of private IES institutions, classified as small, medium or large in the city of Curitiba, PR. It was concluded that the empirical proof exists before the advance of education but this proof necessitates the use of concrete methods and techniques capable of identifying the results of marketing patterns on the institutions. And it was verified that these activities started to be practiced in the past 5 years by the majority of institutions researched and the tendency is that there exists a greater market development in the sector of institutions of higher learning. Future research is being discussed concerning marketing theory. / A sociedade evoluiu, a oferta à educação superior aumentou e as instituições de ensino superior (IES) privadas passaram a investir em ações de marketing para se destacarem de seus concorrentes e tentarem obter maior quantidade de alunos matriculados. Esse fato foi responsável por provocar, nos últimos 10 anos, mudanças relevantes e adaptações nas gestões deste segmento, e a profissionalização da gestão de marketing nas IES no Brasil tem sido fonte de pesquisa nos estudos de métricas de marketing. O presente estudo tem como objetivo identificar na literatura métricas em marketing aplicadas aos serviços educacionais, o nível de conhecimento dos gestores de instituições de ensino sobre estas métricas e como estão sendo utilizadas e desenvolvidas. A metodologia utilizada neste estudo de natureza exploratória foi a pesquisa qualitativa por meio de entrevista em profundidade, realizada com oito profissionais dirigentes de marketing de IES privadas, classificadas em pequeno, médio e grande porte, da cidade de Curitiba - PR. Concluiu-se que o conhecimento empírico existe antes do avanço da educação, mas se fazem necessários o uso de métodos concretos e técnicos capazes de identificar os resultados das ações mercadológicas nas instituições. E verificou-se que essas ações começaram a ser praticadas nos últimos cinco anos pela maioria das instituições pesquisadas e a tendência é que exista maior desenvolvimento do mercado no setor da educação superior. Pesquisas futuras são discutidas à luz da teoria de marketing.

The study investigated the impact of accreditation, a process of external quality assurance (EQA) on university libraries in Kenya. The study demonstrated that globalization and commercialization had affected higher education systems. An increasing emphasis was towards outcomes of higher education and evaluators were looking for new data and indicators that demonstrate that students have mastered specific objectives because of their education. The philosophy of pragmatism formed the basis of this study and the mixed research method was used for data collection. This study adopted a sequential mixed model design and data was collected in two phases. Questionnaires and interview survey methods were used to collect both quantitative and qualitative data for this study. A total of 27 (87%) of the 31 respondents from private and public universities completed and returned the questionnaires. Based on the findings from the questionnaire survey five heads of university libraries were interviewed. The findings of the study established that accreditation had made significant impacts on university libraries in Kenya. It was evident that the university librarians did not undertake self-assessment as a step prior to the accreditation visit. The standards used for evaluation of university libraries only covered inputs. The types of measures collected were only descriptive inputs of the libraries. From the findings, it was evident that there was no collection of statistics nationally. It was also evident from the findings that there were no specific performance indicators to facilitate self-assessment and benchmarking between university libraries.The study recommended that CHE should also advocate the use of self-evaluation in university libraries and evaluate university libraries based on evidence of normative practice, hence the need for revision of the standards. The standards should focus on outputs and outcomes of the library programs as primary indicators of quality. The study further recommended that university libraries in Kenya adopt the use of standardized instruments for data collection such as LibQual. In order to develop a culture of assessment in university libraries in Kenya the study recommended a performance evaluation model with a set of nine criteria including 26 indicators. / Information Science / D. Litt. (Information Science)

The licence is a regulatory tool that regulatory use to assist in their regulatory functions. Licences restricts operator’s’ functions, but also serve as a guideline of acceptable conduct because a licence is a legally binding document containing prescribed conditions that the licencee must meet. If the licencee does not comply with these prescribed obligations and requirements, the licence may be revoked or the licencee may be penalized (Bladwin & Cave 1999). However, in order fro the mechanism of issuing a licence to be an effective mechanism of regulation, the regulator needs to regulate effectively in order to ensure that the licencee’s performance is of acceptable standard. The purpose of this study is to investigate the relationship between issuing a licence and the licencee’s performance; to investigate whether the performance indicators, as defined by ICASA, are adequate, and to develop appropriate performance indicators in order to evaluate Cell C’s performance. Issuing a licence to licencee does not guarantee that the performance of the licencee, such as Cell C, will be effective. Thus, the licencee needs to be evaluated. The case study design has been used for this project. The methodology includes in-dept interviews, documentary analysis, and implementation evaluation research. The report concludes that Cell C has met its licence obligations, that licencing is coupled with effective mechanisms to ensure that the licencee complies with performance requirements, but that, in order for the licencee to improve its performance, effective regulatory intervention is needed. / Communication Science / MA (International Communication)

As with many new technology implementations before, Business Intelligence (BI) implementations have come under scrutiny in terms of the value added to organisations. The latest academic research uses various different ‘traditional financial methods’ such as the Return on Investment (ROI) calculations to determine the value of investments. In some instances customized measurement tools are proposed as a result of empirical studies conducted. The main objective of this study is to perform qualitative investigation on the theoretical value of BI implementations in organisations. If it is assumed that BI does add value to organisations, the primary research question aims to investigate how this value is added. A balanced scorecard second generation approach is used as theoretical framework in order to address the question. This approach is also known as strategy mapping. The research process starts with an extensive literature review on the topic of BI value evaluations and BI related balanced scorecards and strategy maps. As a result, various theoretical and practical research contributions are produced. One of the theoretical contributions includes an inventory of previous academic literature on the topic of BI value evaluations. This inventory is also presented diagrammatically. A preliminary version of the BI balanced scorecard is developed and used as foundation for a semi-structured interview template to investigate the value of BI in organisations.\ The semi-structured interview template was used as primary data generation instrument to gather data for this multiple-case study project. Four organisations participated in the study. The data obtained from the study was analysed and presented using an updated version of the theoretical framework of the study and was labelled as the intermediate version of the scorecard. The intermediate version of the BI balanced scorecard provided valuable input towards investigating how value was achieved as a result of BI implementations. These results were verified as part of a final verification process through a consultation process with the same study participants. A final version of the BI balanced scorecard is presented and included in a complete BI value solution. This version of the balanced scorecard is also a valuable practical contribution of the study. The verified results of the investigation indicated the following:- (1) BI adds value to organisations in all four perspectives of the organisation, namely the business value perspective, user orientation perspective, operational excellence perspective as well as the future orientation perspective. (2) Furthermore, the study confirmed that BI adds value to organisations through a number of benefits including an increase in sales and compliance to regulatory requirements (to name a few). (3) However, the study also indicated that value-related studies must adopt a holistic approach in an attempt to cater for the many facets of the topic. (4) Despite the challenge of implementing BI in organisations, the perceived value of BI implementations amongst senior management remained positive. This was supported by the continuous implementation of new BI projects in organisations. (5) There was a definite relationship between BI implementations and organisational performance. This is evident through the positive impact on sales figures, risk and compliance management and operational management. The study contributes to the broader field of Information Systems (IS) in numerous ways. Firstly the research discovers gaps in existing research, then proposes a method to investigate the research question as a result of the gaps identified, and -iiiuses this method as a tool to investigate the problem. The main contribution of the study is to contribute to the body of knowledge by investigating the value of business intelligence to organisations. / College of Engineering, Science and Technology / D. Litt et. Phil. (Information Systems)

La théorie du Lean est une forme d’organisation et de management communément adoptée dans l’industrie manufacturière et qui a fait ses preuves depuis plusieurs décennies. Le Lean apporte une philosophie basée sur la chasse aux gaspillages et supportée par des principes traduits en méthodes opérationnelles à appliquer pour gagner en efficacité. Alors que la recherche de l’efficacité a toujours été d’actualité chez les constructeurs, le Lean Construction apporte une nouvelle forme d’organisation opérationnelle et managériale. La littérature sur le Lean Construction fournit et explique les principes du « Lean en industrie » pour gagner en performance. En revanche, un gap existe encore entre ces principes et leur application effective en construction. On explorera l’adaptabilité des principes du Lean tout au long de la chaîne de construction avec des cas d’application concrets. Le premier et le deuxième chapitre introduisent le Lean en promotion immobilière en mettant en évidence le combat que mènent la plupart des entreprises de construction pour assurer la livraison en temps et en budget de leurs projets et ainsi assurer la satisfaction du client. Le troisième chapitre illustre un cadre structuré d’application du Lean en Etude de Prix. Les chapitres 4, 5 et 6 investiguent le Lean en phase de « Construction » et en particulier la logistique chantier au travers la pratique du Kitting. Cette pratique émergente en construction sera liée à la théorie du Lean et le chapitre proposera un modèle d’implémentation du Kitting avec une application sur 3 chantiers-tests expérimentaux. / Lean theory (also referred to as Lean Management or Lean) is a systematic way of thinking, first developed in the manufacturing industry, to eliminate waste. Concrete and practical by nature, this new “way of managing the production” affects the day-to-day practices and eventually aims at rationalizing the processes through the application of operational methods. While construction practitioners and researchers have always been concerned with the issue of efficiency, Lean theory applied to construction offers new alternative forms of organizing the production in the construction industry. However, more research is required to fill the existing gap between these principles and their actual application in construction. Using infield case studies, we explore the adaptation of lean principles throughout the construction value chain. The first and second chapters introduce lean manufacturing in real estate development and highlight the struggle of majority of construction companies to complete projects on time and within budgets, thus ensuring customer satisfaction. The third chapter presents a structured framework for the application of Lean in the “Bidding phase”. Chapters 4, 5 and 6 explore the "Construction" phase and particularly site logistics through Kitting; we'll see how this new emerging practice in construction falls within the Lean theory. Finally, we wrap up with an implementation model that was tested in 3 experimental pilot projects

Toute entreprise ambitieuse et évolutive ne pourra nier la contribution cruciale de la fonction contrôle de gestion sociale dans sa performance. Cependant, cet apport est encore le sujet de multiples recherches. Plusieurs auteurs se sont mobilisés pour tenter d'éclairer cette "boite noire". En dépit de ce qui a été validé, il reste encore beaucoup d'aspects à découvrir. Dans la littérature, on trouve différentes approches théoriques à travers lesquelles plusieurs auteurs ont tenté de valider la pertinence de ce lien. Nous avons retenu l’approche de contingence pour identifier les facteurs qui influencent les pratiques du contrôle de gestion sociale dans les entreprises marocaines et qui peuvent par conséquent améliorer la performance de ces entités. Suivant un raisonnement hypothético-déductif, un modèle explicatif des pratiques de contrôle de gestion sociale est proposé. Notre modèle intègre une variable à expliquer « amélioration de la performance », douze variables explicatives de type organisationnel et comportemental, et une variable intermédiaire « Caractéristiques du contrôle de gestion sociale ». Ce modèle est ensuite testé empiriquement. Les données collectées sont traitées en utilisant une analyse exploratoire et une autre confirmatoire par les méthodes des équations structurelles. / Even if the role of the function social management control in the improvement of the performance of companies are more and more recognized more than before, this link is still subject of several searches. Several authors tried to light this "black box". In spite of what was validated, many still remain to discover. In literature, we find various theoretical approaches through which several authors tried to validate the relevance of this link. We held the approach of possibility to identify the factors which influence the practices of the social management control in the Moroccan companies and which can consequently improve the performance of these entities.

Diferentes setores produtivos, nacionais e internacionais, mantém em sua pauta estratégica as questões ambientais. A cadeia da construção civil, consciente dos impactos gerados ao meio ambiente, busca alternativas mitigatórias tanto em processos quanto em insumos. Entre essas alternativas encontra-se a reciclagem dos Resíduos de Construção e Demolição (RCD) dentro da própria cadeia produtiva. No Brasil, esse tipo de reciclagem ainda é insipiente e pouco difundido. Um dos fatores que pode ocasionar este cenário está associado à falta de confiabilidade e à grande variabilidade dos agregados reciclados oriundos de RCD, o que reflete diretamente nas características finais dos produtos desenvolvidos a partir deste material. Porém, existem iniciativas que visam o uso destes enquanto agregados reciclados para a produção de artefatos de concreto, como é o caso da cooperativa Centro de Transformação Sócio Ambiental (CTSA), em Porto Alegre, no Rio Grande do Sul. Assim, o objetivo deste trabalho foi o de propor um conjunto de características a ser monitorado de maneira a se produzir Bloco de Concreto de Vedação (BCV) a partir de RCD, no ambiente produtivo da CTSA, aliado à sua vocação de preservação ambiental. Para atingir este objetivo foram seguidos dois vieses. O primeiro investigando as características almejadas para o produto BCV, através do método de desdobramento da função qualidade, ou quality function deployment (QFD), que transforma as demandas dos clientes em características de qualidade do produto. Porém, estas demandas foram ampliadas buscando assim, além da voz dos clientes, os requisitos ambientais e os normativos para o produto, priorizando as características que devem ser controladas pela cooperativa para obter a qualidade do produto final. O segundo viés está associado às características apresentadas pelos agregados reciclados de RCD produzidos pela cooperativa e utilizados como matéria-prima dos BCVs. Através de ensaios de granulometria, absorção de água, teor de material pulverulento, e teor de contaminantes (cloretos, sulfatos, materiais não minerais e torrões de argila e materiais friáveis) comparando esses resultados com as especificações da norma NBR 15.116 (ABNT, 2004), que define limites aceitáveis para a utilização deste material em concretos não estruturais. As conclusões do primeiro viés são que, de uma maneira geral, as demandas dos consumidores vão ao encontro das demandas normativas, mas que para responder aos requisitos ambientais são necessários alguns ajustes nas especificações para a obtenção de uma listagem que absorvesse requisitos das três demandas (cliente, ambiental e normativa). No segundo viés, verificou-se que os agregados analisados apresentaram bom comportamento quando comparados às especificações da norma, indicando que o processo hoje estabelecido pela cooperativa para tratamento e estoque dos RCDs assegura a viabilidade do uso do mesmo na confecção dos BCVs. / Different productive sectors, in both national and international spheres, maintain in their agenda strategic environmental issues. The construction’s chain, aware of the impacts to the environment, searches for alternatives for both the mitigation processes and raw materials. One of these alternatives is the recycling of Construction and Demolition Waste (CDW) within the supply chain. In Brazil, this type of recycling is still incipient and not widespread. One of the factors that lead to this scenario is associated to the lack of reliability and the wide variety of recycled aggregates derived from CDW, which directly affects the final characteristics of the products developed from this material. However, there are many initiatives to use CDW as recycled aggregates for the production of concrete artifacts, such as the cooperative Centro de Transformação Sócio Ambiental (Social Environmental Transformation Center – CTSA), in Porto Alegre, Rio Grande do Sul. Therefore, the objective of this work is to propose a set of features to be monitored in order to produce Concrete Block for Sealing (CBS) from CDW, in the productive system of CTSA, complying with its vocation of environmental preservation. To achieve this objective this work focuses on two biases. The first is related to investigating the characteristics for the CBS product, through the Quality Function Deployment (QFD) method, which transforms the demands of customers in quality features of the product. However, these demands were expanded aiming, apart from the voice of customers, environmental and regulatory requirements for the product, to prioritizing features to be controlled by the cooperative to get the final product quality. The second bias is associated with the characteristics presented by CDW recycled aggregate produced by the cooperative and used as raw material for CBSs. This was carried out through experimental testings, such as particle size, water absorption, powdery material content and contaminant content (chlorides, sulphates, non-mineral materials and clay lumps and friable materials). These results were compared with the NBR 15.116 (ABNT, 2004) specifications, which defines acceptable limits of CDW for use in non-structural concrete. The general conclusions for the first bias is that the consumer demands will meet the normative demands, but to respond to environmental requirements some adjustments in the specifications are required to obtain a list of requirements that absorb the three demands (customer, environmental and regulatory). For the second bias, it was found that the analyzed aggregated presented good behavior regarding the standard specifications, indicating that the process established by the cooperative for the treatment and storage of CDW ensure the feasibility of its use in the manufacture of CBSs.

A auditoria de desempenho tem sido muito discutida pelos órgãos de auditoria governamental em diversos países, tendo em vista a grande importância de seu resultado na melhoria das atividades de gestão das organizações públicas. Nesse sentido, o Tribunal de Contas da União (TCU), a Controladoria-Geral da União (CGU) e a Secretaria Federal de Controle Interno já emitiram diversas orientações que fundamentam as atividades dos Órgãos de Controle Interno de cada Ministério. No entanto, tendo em vista a verificação de diferenças metodológicas existentes entre as orientações para a medição da avaliação do desempenho oriundas do TCU e dos outros órgãos de controle e as oriundas do Ministério do Planejamento, pelo programa GESPÚBLICA, os benefícios propostos pelo uso de indicadores de desempenho pode não ser plenamente atingido. Dessa forma, o propósito fundamental desta pesquisa foi realizar um estudo de caso promovendo uma discussão a respeito dos pontos de divergência e convergência existentes entre as metodologias empregadas na avaliação do desempenho realizada pela Diretoria de Contas da Marinha nas UJ, que se baseia na Instrução Normativa n57/2008 do Tribunal de Contas da União (TCU), e na empregada pela Diretoria de Administração da Marinha, que se baseia no Programa Nacional de Gestão Pública e Desburocratização GESPÚBLICA, a fim de contribuir para a melhoria dos serviços de auditoria realizados pela DCoM. Para a consecução desse propósito, inicialmente foram detalhados os aspectos teóricos e práticos da metodologia de Avaliação do Desempenho da Gestão utilizada na auditoria de desempenho promovida por iniciativa da Diretoria de Contas da Marinha (DCoM) em suas Unidades Jurisdicionadas (UJ), cujos fundamentos são diretamente baseados nas Instruções expedidas pelo Tribunal de Contas da União (TCU) e Secretaria Federal de Controle Interno. Em seguida, foram abordados os aspectos específicos relacionados à metodologia de avaliação de gestão divulgada pela Diretoria de Administração da Marinha (DAdM), cujos fundamentos são diretamente baseados nos conceitos balizadores do estado da arte em gestão pública existentes no Programa Nacional de Gestão Pública e Desburocratização GESPÚBLICA. No final, foram realizadas discussões das hipóteses levantadas e apresentadas as sugestões para a melhoria da metodologia atualmente aplicada pela DCoM com vistas a uma maior convergência com a metodologia de avaliação do desempenho da gestão preconizada pelo GESPÚBLICA e divulgada pela DAdM e que, além de não contrariarem as normas emanadas do TCU, cuja obediência é obrigatória pelos órgãos de controle interno da MB, aperfeiçoam a metodologia de auditoria de avaliação do desempenho utilizada pela DCoM e criam um ambiente de gerenciamento de gestão nas UJ e nos órgãos de controle interno que poderão permitir uma melhor tomada de decisões dos gestores públicos, sempre buscando o desempenho ótimo. / The performance audit has been much discussed by the organs of government auditing in several countries, in view of the great importance of their activities result in improved management of public organizations. Accordingly, the Court of Audit (TCU), the Comptroller General of the Union (CGU) and the Federal Secretariat of Internal Control has issued several guidelines that support the activities of the Organs of Internal Control for each ministry. However, in order to check methodological differences between the guidelines for measuring the performance assessment derived from the TCU and other organs of control and those from the Ministry of Planning, the program GESPÚBLICA, the benefits offered by the use of indicators performance may not be fully achieved. Thus, the fundamental purpose of this research was to conduct a case study of promoting a discussion of the points of divergence and convergence between the two methodologies employed in the performance evaluation conducted by the Board of Auditors of the Navy in UJ, based on the Normative No 57/2008 of the Court of Audit (TCU), and employed by the Board of Directors of the Navy, which is based on the National Public Management and Debureaucratization - GESPÚBLICA in order to contribute to the improvement of audit conducted by DCOM. To achieve this purpose, were first detailed theoretical and practical aspects of the methodology of performance assessment used in the management performance audit initiative promoted by the Board of Auditors of the Navy (DCOM) units in their court (UJ), whose foundations are directly based on instructions issued by the Court of Audit (TCU) and the Federal Secretariat of Internal Control. Were then addressed the specific aspects related to management assessment methodology disclosed by the Board of Directors of the Navy (DAdM), whose foundations are directly based on the concepts guide for the state of the art in existing public management in the National Public Management and Debureaucratization - GESPÚBLICA. In the end, there were discussions of the hypotheses and presented suggestions for improving the methodology currently applied by the DCOM with a view to greater convergence with the methodology for assessing the performance of management advocated by GESPÚBLICA and disclosed by DAdM and that, besides not are contrary to rules issued by the TCU, whose obedience is obligatory for the bodies of internal control of MB, improve the audit methodology for assessing performance used by DCOM and create a management environment management in the UJ and the organs of internal control that might allow better decision-making of public managers, always looking for optimal performance.

Made available in DSpace on 2016-06-02T20:09:13Z (GMT). No. of bitstreams: 1 3235.pdf: 3513094 bytes, checksum: ebdbdf688fd22706055522794f8e30c8 (MD5) Previous issue date: 2010-07-30 / Financiadora de Estudos e Projetos / The effective implementation of appropriate development plans to the reality of the work becomes a crucial issue for a good construction companies performance. The ability to presage potential barriers in implementation enterprise enables companies to work in uncertain environments and solve any problems prior to the execution tasks, thereby protecting the production. The emergence of a new concept for management construction has been widely discussed, the Lean Construction. Given a set of practices linked to concepts and basic principles of Lean Construction and considered essential for effective planning, evaluation was made in 33 plans prepared by a consulting planning firm. Thus it was possible to achieve the main goal of this research: assessing the impact of good practices of PCP in the planning construction effectiveness. Other objectives were: evaluate the impact of effective planning and control in enterprise performance, analyze the causes for the non-completion of work packages, verify variations in indicators of production performance according to the type of company, and check for correlation between indicators studied. The results hasn t shown a direct relationship between the indicators. It was observed that 65% of good planning practices were used by the consulting planning firm and that it, along with its contractors, may improve the effectiveness of the planning process. It was possible to determine a valid model for predicting the time deviousness. / O efetivo desenvolvimento de planos de execução adequados à realidade das obras tornase uma questão crucial para o bom desempenho das empresas construtoras. A habilidade de antever possíveis barreiras à execução de um empreendimento capacita as empresas a trabalhar em ambientes incertos e solucionar eventuais problemas antes da realização das tarefas, protegendo, assim, a produção. O surgimento de um novo conceito para a gestão da construção tem sido bastante discutido: a Construção Enxuta. Com base em um conjunto de práticas vinculadas aos conceitos e princípios básicos da Construção Enxuta e consideradas essenciais para um planejamento eficaz, foi realizada a avaliação de 33 planos elaborados por uma empresa de consultoria em planejamento. Assim, foi possível alcançar o objetivo principal desta pesquisa: avaliar o impacto de boas práticas de PCP na eficácia do planejamento de empreendimentos da construção civil. Os outros objetivos desta pesquisa foram: avaliar o impacto da eficácia do planejamento e controle no desempenho de empreendimentos; analisar as causas da não conclusão dos pacotes de trabalho; verificar se há variação nos indicadores de desempenho da produção de acordo com o tipo de empresa; e verificar a existência de correlação entre os indicadores estudados. No que diz respeito aos resultados, não foi evidenciada relação direta entre os principais indicadores estudados. Observou-se que 65% das boas práticas de planejamento são utilizadas pela empresa de consultoria e que a mesma, juntamente com seus contratantes, pode melhorar a eficácia do processo de planejamento. Foi possível determinar um modelo válido para predição do desvio de prazo.

O planejamento estratégico é uma das ferramentas da administração de grande importância para a tomada de decisão. A área nuclear representa um segmento de grande importância na sociedade moderna, não só na produção de energia, bem como em muitos outros setores da economia. Objetivou-se nesse trabalho de doutorado propor a implantação de um planejamento norteado pela ferramenta estratégica, o BSC-Balanced Scorecard por meio dos indicadores de desempenho relacionais, de modo a facilitar a visualização da forma mais simples possível pelos gestores, com base nos atuais planos estratégicos institucionais do Laboratório de Produção de Fontes Seladas. A metodologia utilizada nesse estudo acadêmico de doutorado foi o estudo de caso, o qual considerou o período de pesquisa de 2008 a 2015. Entre os principais resultados esperados com esse estudo podem ser citados: uma melhor visualização dos planos estratégicos, uma ferramenta adicional de apoio a gestão, a possibilidade de mudança de periodicidade de análises de resultados e metas a serem atingidas entre outros. Diante dos resultados esperados foi possível concluir que este estudo poderá ser de grande valia para o Laboratório de Produção de Fontes Seladas, caso seu gestores optem por adotar essa ferramenta de gestão. Por fim, esta proposição possibilitaria a este laboratório, uma maior facilidade no processo de identificação e mapeamento de futuras direções da organização a partir dos recursos que possui e que, de certa forma, trarão como benefícios, maior visibilidade e ações mais eficazes. / Strategic planning is one of most important management tools for decision making. The Nuclear Area is a major segment in modern society not only in energy production but in many other sectors of the economy. The objective of this doctoral research was to propose the implementation of planning strategic tool, the BSCBalanced Scorecard through relational performance indicators in order to facilitate the visualization in the simplest possible way for managers based on current and institutional strategic plans of the Sealed Sources Production Laboratory. The methodology used in this academic doctoral study was a case study, which considered the survey period from 2008 to 2015. The main results expected from this study can be cited as: a better view of the strategic plans, an additional tool in order to support management decision making, the ability to change the frequency of analysis and results and targets to be achieved among others. After the results that this research has achieved it can be concluded that this study could be of a great value to the Sealed Sources Production Laboratory if their managers choose to adopt this management tool. Finally, this proposal will enable this lab mapping directions for this lab in a more effective way using the resources it has, by doing so, it will bring benefits such as greater visibility and more effective action on strategic decision making process.