The purpose of this study is through the research librarians, to shed light on their perceptions, competencies and strategies related to open science at the Swedish research libraries. The transition to open science is ongoing nationally and globally and research librarians at research libraries at universities have extensive knowledge while constantly facing major challenges in the field which develops their competencies and strategies in open science. A valuable aspect in order to develop open science for the future is studying the individuals behind. Semi-structured interviews with five research librarians at two main research libraries at two stateowned Swedish universities were conducted, and the interviews were analyzed thematically. The theory of fenomenology is applied to the study for the purpose of throughly examine every individual – every research librarians perceptions, competencies and strategies related to open science. The analysis maps the empirical material and a selection of previous ones research on librarians and open science to put the study in a relevant context. Also the empirical material helps to identify the possibilities for the development of open science for the future. The study identifies several areas of interest. The results show that Swedish research librarians perceive open science as comprehensive, with many different challenges, unclear and transparent – overall open science is complex. Research librarians acquire skills in open science, primarily when they collaborate, read as well as when they apply open science. The open science strategies that are particularly prominent are partly the work with research support, partly the strategic work. The prerequisite for the development of open science is the human aspect in the life world of research librarians. Findings reveal that research librarians mainly educate themselves in open science. The prerequisite for selfeducation and to develop strategies is their driving force. The study also show that Swedish research librarians have a potential to influence the development of open science. It is important to highlight that open science needs to be supported and developed within the research community so that open science becomes a natural part of contemporary and future research culture. In the unstable situation of the world in times of permacrisis, it is even more urgent to share research. Open science can provide opportunities to change human rights such as equality, democracy, social development, climate and health for the better – naionally and globally. This is a two-year master´s thesis in Library and Information Science.

The purpose of this study is to examine and evaluate how five Swedish university libraries use Facebook and Twitter. The paper is intended to determine what reasons there are for university libraries to use social media, what information they intended to convey through them, and whether different media was used for different purposes. The libraries idea of how they used social media is then correlated to the information published and how the libraries communicated through Facebook and Twitter. The theoretical framework consists of the base and convergence model of communication and Gummessons relationship marketing theory. The method contained four different parts; an examination of the library's Facebook and Twitter profiles, a web survey, a qualitative content analysis of the libraries published Facebook and Twitter posts during the fall semester 2015 and a content analysis of the library's media policies. The results of the survey shows that the libraries use Twitter and Facebook for different purposes. Facebook was used primarily to promote the university libraries as well as to communicate with and build relationships towards the users. Twitter, on the other hand, was used to communicate with researchers and external monitoring. The content analysis showed that university libraries have an overall accurate idea of how they published material on social media but lacked de- tailed knowledge. The libraries also exhibit a lack of an strategy of how they should advertise through social media and how to initiate a two-way communication with their users. The analysis revealed that the libraries contact attempts over Facebook and Twitter primarily results in one-way communication. Passive user feedback, like Fa- cebook likes and web traffic, were common whereas active user feedback as comments and private messages were rare. University libraries seemed perplexed of the reasons behind the target groups' communicative disinterest and appeared unsure of how to respond. The author draws conclusions concerning the university libraries attitude towards marketing and communi- cation through social media. The analysis shows that academic libraries seems to consider marketing synonymous with providing information about the library resources. Such a mindset might set limits to the libraries marketing strategies and restrict innovative thinking about how social media can be used for public relations. Libraries also seem to want to establish a dialogue with their users, but what kind of communication the dialogue should consist of and what subjects it should contain seem to be unclear to them. The thesis ends with a discussion about how university libraries can use relationship marketing, social media etiquette and brand development for strategic marketing and to engage the library users on social media.

Many Americans lack the skills required to use public access computers and the Internet at public libraries (PLs). Staff members of a PL in the Midwestern United States provide basic computer training to support patrons' Internet and public access computer use. However, adult patrons who are beyond the basic skills level and those with sensory-disabilities are underserved. The purpose of this qualitative single-case study was to understand how an academic library's information literacy e-resource affected the PL's adult patrons' learning based on the perceptions of adult patrons at a PL. Kling's social informatics served as the study's conceptual framework and the research questions centered on how academic library's e-resource affected the participants' learning. Purposive homogeneous sampling was used to identify 10 participants over the age of 18 who were patrons at the target site. Data were collected using observations, semi structured interviews, and document review. The data were analyzed using coding and structural analysis. Themes supporting the findings of an academic e-resource affecting the participants' learning included standards-based e-resource sharing across library types, digital exclusion, digital inclusion, change, and innovation. A white paper was developed including a summary of the findings and the recommendation that library leaders adopt the academic library's e-resource system to improve access and to support individuals who have sensory disabilities as well as patrons beyond the basic skills level at the study site. The implications for social change include enhanced e-services and the potential expansion of the patron base to include underserved stakeholders within the urban PL community.

The present study attempted to answer two questions: do academic library users have a distinctive and useful input to make to library strategic planning? If they do, what mechanisms will permit them to participate effectively in this planning process? To address these questions research was carried out in two stages at a single institutional site, the Canberra College of Advanced Education. The first of these utilised a structured group discussion process, Nominal Group Technique (NGT). This was used both as an indicator of user planning priorities and as a pilot research technique contributing to the design of a subsequent survey. This survey obtained a response rate of over 90 percent from a sample of 379. The study attempted to establish that academic staff and students do have a worthwhile input to make to planning by testing for congruence between the rankings of library planning priorities of these user groups and the rankings of planning priorities of Library staff. No strong positive correlations were established between the priorities of student groups and Library staff, although in the survey the priorities of academic staff and Library staff were found to be related. These results suggest users do have a worthwhile input to make to library strategic planning. Other tests for congruence were also applied between and within respondent groups, because if a group was found to have different priorities there would be a prima facie case for consulting members of that group as part of the planning process. Both mechanisms used in the present study were considered successful. User surveys have been employed for planning in previous studies with a future-oriented component. However, it appears that this may have been the first formally reported application of NGT to library management. Experience in the present study suggests it is a highly suitable technique for situations such as strategic planning, where generation of ideas or comment on priorities is required. However, an attempt to establish congruence between the results obtained using NGT and those obtained from the survey yielded inconclusive results. It is believed that major changes in the institutional environment were principally responsible for this, although a methodological limitation may also have contributed. The study concludes with suggestions for further research.

Die ZBW möchte mit der Implementierung eines automatischen Sacherschließungsverfahrens einerseits dem Umstand einer stetigen Zunahme an Onlinedokumenten Rechnung tragen und andererseits bei der Inhaltserschließung neue Wege beschreiten. Neben der Entlastung der intellektuellen Erschließung durch ein semi- oder vollautomatisches Verfahren soll es darüber hinaus möglich sein, ZBW-fremde digitale Informationsressourcen jeglicher Art mit maschineller Hilfe zu indexieren und in einem gemeinsamen Suchraum auffindbar zu machen. Im derzeitigen Projekt werden hierzu die in der ZBW zur Anwendung kommenden Vokabulare (verbale Sacherschließung mit Standard-Thesaurus Wirtschaft, bzw. klassifikatorische Erschließung mit der Standardklassifikation Wirtschaft) für das maschinelle Verfahren angepasst, trainiert und evaluiert. Die Erfahrungen der ZBW mit der organisatorischen Implementierung automatischer Sacherschließung sowie die Möglichkeiten der Auswertung dieser Verfahren stehen im Mittelpunkt des Vortrages.

Im akademischen Bereich sind in Social-Software-Anwendungen wie Connotea, CiteULike und BibSonony umfangreiche Sammlungen von nutzergenerierten Metadaten entstanden. Im Vergleich zu kontrollierten Vokabularen, wie der Schlagwortnormdatei, handelt es sich dabei um personalisierte und in weiten Teilen „chaotische“ Inhaltserschließung. An der Universitätsbibliothek Mannheim wurde in einem DFG-Projekt untersucht, inwieweit das Potential dieser Art von Metadaten für eine bessere und nutzerorientierte Präsentation von Informationsressourcen eingesetzt werden kann. Ein Kernstück der Untersuchung war die Analyse von Tag-Daten des Systems BibSonomy. Es zeigte sich, dass nicht nur die mangelnde semantische Strukturiertheit der Tags, sondern auch ihre heterogene Gestalt einen limitierenden Faktor für die Verwendung in der bibliothekarischen Sacherschließung darstellt. Der Beitrag gibt anhand von Beispielen Einblick in das qualitative und strukturelle Chaos der untersuchten Tags und fasst die Ergebnisse des Projekts zusammen.

Knowledge is now considered the most important organizational resource, surpassing other resources like land and capital. It has, therefore, been acknowledged that knowledge can play an important role in ensuring an organization’s competitive edge. The purpose of this study was to investigate if knowledge sharing is being used to improve service delivery at the National University of Lesotho’s Thomas Mofolo Library. The researcher held the view that Librarians at Thomas Mofolo Library have different sets of skills which, if combined, could improve service delivery. By not sharing and retaining this existing wealth of knowledge, the researcher claimed that when librarians retire or resign from work, they will certainly take with them the knowledge they possess and the result of this knowledge loss is that the Library may be plagued by an inability to learn from the past experiences, which leads to reinvented wheels, unlearned lessons and the pattern of repeated mistakes. Both qualitative and quantitative methods were employed in the case study design in order to allow for multiple methods of data collection. Data were collected by means of questionnaires and interviews. Questionnaires were administered to all librarians who were available at the time and purposive sampling was used to determine interview participants. Out of the 25 questionnaires administered, 15 were returned, providing a response rate of 60%. The data collected by means of questionnaires was processed using Microsoft Access and analyzed using the Statistical Package for Social Science (SPSS) software (Version 17). The results of analysis were exported into Microsoft Excel for visual presentation and reporting of the results. The data from the interview sessions was analyzed manually by content analysis, using the notes that were taken by the researcher from the respondents during the interview sessions. The findings pointed to the fact that knowledge sharing does occur at TML, although mostly in an informal manner. This was largely due to a number of impediments such as lack of trust and the absence of motivations and rewards. The study concluded by recommending a number of initiatives that could be implemented in order to retain knowledge within the Library. The recommendations included developing a knowledge management strategy and formalizing knowledge sharing by formulating the desired policies. / Information Science / M.A. (Information Science)

Dieser Ausspruch von Jorge Luis Borges wurde bei der feierlichen Eröffnung des neuen Bibliotheksgebäudes der Hochschule für Technik und Wirtschaft in Dresden am 12. Dezember 2006 gleich von zwei Rednern zitiert. Ein gutes Omen, eine treffende Formulierung und gewiss eine Beschreibung des Gemütszustandes der 13 Mitarbeiterinnen, Mitarbeiter und Auszubildenden der Bibliothek an diesem denkwürdigen Tag. Endlich war man am Ziel. Das jahrelange Bemühen um ein neues, größeres, den Ansprüchen des neuen Jahrtausends gerecht werdendes Gebäude hatte sich gelohnt, der Neubau wartete auf seine ersten Nutzer. Der imposante Bau mit der innovativen Haustechnik, die fast vollständig in Freihand aufgestellten Medienbestände, die vereinfachten Zugangsmöglichkeiten zu den elektronischen Medien und Datenbanken, die zahlreichen Arbeitsplätze sowie die Verwendung der hoch modernen RFIDTechnologie sprechen für die Attraktivität der neuen Bibliothek. Bis zur Erreichung dieses Zieles musste ein weiter Weg zurückgelegt werden.

The emergence of digital humanities has provided humanities scholars with digital methods and tools to deal with digital materials and new possibilities for humanities research. What is more, digital humanities skills and experience help humanities students with their research and strengthen their employment prospects. Therefore, humanities researchers and students are also actively acquiring digital humanities skills from different sources. For academic libraries, providing teaching and research support to users is one of the strategies to achieve their research and educational goals. Scholars reviewed the discussion about how libraries could support digital humanities and found that information literacy, as an important component of academic libraries, is rarely mentioned in the supporting services for digital humanities. In this context, studies began to explore the library’s role and opportunities to support digital humanities from the information literacy perspective.  This study chose to focus on this mode of conducting digital humanities education through the information literacy curriculum, which aims to provide a reference for whether academic libraries can implement this mode and how to achieve better teaching and learning outcomes from empirical analysis. Uppsala University Library acts as the case in this study because teaching information literacy is one of its primary teaching tasks, and providing digital humanities support is also one of the library’s strategies to achieve its service and support goals. From librarians’ instructional design for the information literacy curriculum and their perceptions of digital humanities and its relationship to information literacy, this thesis tries to find what support Uppsala University Library’s information literacy curriculum can provide for conducting digital humanities education. In addition to this, the thesis also aims to identify the existing advantages and barriers if Uppsala University Library conducts digital humanities education in the IL curriculum and develop suggestions on how to promote teaching outcomes.  The findings suggest that Uppsala University Library’s information literacy curriculum could provide support to conduct digital humanities education in terms of teaching content that involves digital humanities knowledge, teaching activities that are conducive to active learning and librarians with positive attitudes towards digital humanities. Uppsala University Library has advantages when it conducts digital humanities education through the information literacy curriculum in terms of infrastructure, digital humanities knowledge in information literacy teaching content, active teaching activities, librarians’ literacy capabilities, and librarians’ positive attitudes towards digital humanities. It is also worth noticing that Uppsala University Library also faces barriers to the design of teaching cycles and activities as well as librarians are less expert in digital humanities concepts, skills, and pedagogical design.  For Uppsala University Library, whether to conduct digital humanities education in the information literacy class in the future requires serious consideration of all aspects that affect its teaching, such as funding and administration. And this study aims to provide a reference for Uppsala University Library to choose the way of digital humanities education in the future.

The academic information service enterprise should continuously react to the rapidly changing environment in which it functions. The theoretical research pertaining to the study has shown that such enterprises which embark on re-engineering because radical change is required, should be knowledgeable in terms of what the change entails, why it is important to change and how the change takes place through re-engineering, organisational design and an innovative leadership framework. In order to ensure efficiency within its operations while focusing on its own sustainability, the enterprise should establish leadership roles which involve all staff in leadership on a daily basis. The empirical research focused on the attitudes of staff towards such a leadership driven enterprise. Results revealed that factors such as whether staff participated in re-engineering, their engagement with re-engineering proposals, their work experience and their language have a significant impact on the attitudes of staff towards an innovative leadership framework. / Information Science / M. A. (Information Science)