[pt] O entendimento da condução de iniciativas comerciais de pequeno porte foi a motivação desta pesquisa realizada na Feira de São Cristóvão, um Centro Municipal de Tradições Nordestinas na cidade do Rio de Janeiro - Brasil, cuja formação é reflexo de aspectos sociais, econômicos, culturais e políticos que compõem a cidade e o país. A atitude de pesquisa escolhida foi a Etnometodologia. Esta, aliada à Análise da Conversa, permitiu que os dados fossem obtidos a partir dos ambientes e das interações entre as pessoas em seu dia a dia, de forma naturalista, localmente situada. O estabelecimento da Feira a partir do qual o estudo foi desenvolvido foi a Loja do China, de onde foram feitas as categorias de análise desenvolvidas nesta investigação. A investigação permitiu compreender que a competição interna e a desigualdade entre estabelecimentos são características marcantes na Feira. O estudo evidenciou ainda que o trabalho cotidiano do comerciante China, e que pode encontrar paralelo em outros comerciantes, envolve a ênfase na presença física, o esforço constante para substituir clientes, providências para não depender exclusivamente da estrutura coletiva, poucas relações de amizade e relações de colaboração fundamentais para a manutenção do negócio, além de vários momentos marcados por sociabilidade. As situações analisadas refletem ainda características da sociedade brasileira referentes à valorização hierárquica e à existência de questões de gênero no trato entre homens e mulheres. / [en] The understanding of the management of small business was the motivation to this research developed at São Cristóvão Fair, a Municipal Centre of Northeastern Traditions placed at Rio de Janeiro city, in Brazil, whose formation reflects the social, economic, cultural and political aspects that make up the city and also the country. The research attitude chosen was Ethnomethodology. This, combined with Conversation Analysis, permitted the data be obtained from the environments and the people daily interactions, in a naturalistic way, locally situated. The commercial unit of the Fair from which the study was developed was the China Store, place where were made video recordings, photos, talks, and observations that originated the analysis categories developed in this investigation, related to other spaces of the Fair when relevant. The investigation let to comprehend that internal competition and inequality among enterprises are strong characteristics of the Fair. The study still evidenced that the daily job of a trader responsible for micro and small businesses in this environment, like China, includes the emphasis on physical presence, the constant effort to replace customers, take measures to be independent in some measure from collective structure, few friendship relations and fundamental collaborative relations, besides many moments of sociability. The analysed situations still reflects characteristics of Brazilian society related to hierarchical valuation and the existence of gender issues in dealing between men and women too.

A small but important set of studies on complaint speech acts have been focused on certain aspects of native speaker (NS) and non-native speaker (NNS) complaints such as strategy use and native speaker judgment, (Du, 1995; House & Kasper, 1981; Morrow, 1995; Murphy & Neu, 1996; Olshtein & Weinbach, 1987; Trosborg, 1995). However, few researchers have comprehensively researched complaint interactions. Complaining to the person responsible for the complainable (as opposed to complaining about a third party or situation) is a particularly face-threatening speech act, with social norms that vary from culture to culture. This study was an investigation of how Japanese and Americans express their dissatisfaction to those who caused it in their native language and in the target language (Japanese or English). The data analyzed are from the role-play performances of four situations by ten dyads in each of four groups (native speakers of Japanese speaking Japanese to a Japanese (JJJ), native speakers of English speaking English to an American (EEE), native speakers of Japanese speaking English to a native speaker of English (JEE), and native speakers of English speaking Japanese to a native speaker of Japanese (EJJ). The complaint categories used in this study represent a pared-down version of Trosborg's (1995) categories based on two criteria: (a) hinting or mentioning complainable and (b) negative assessment of the complainer's action or of the complainer as a person. The following characteristics of the complaint interactions were analyzed: (a) the length of interactions in terms of the number of turns, (b) complaint strategies used by complainers, (c) initial complaint strategies used by complainers, (d) the comparison of S1Hint and S2Cmpl as the initial position, (e) interaction flow in terms of complaint severity levels, 6) strategies employed by complainees, and (f) flow of complaint interactions between complainers and complainees. The results indicate some differences between the groups of native speakers of English and Japanese in the length of their interactions and the use of strategies by complainers and complainees. In general, complaint sequences in English were shorter, and the complaint strategies used by the JJJ group were less indirect than those used by the EEE group. Several prototypical complaint sequences are described. Concerning the use of strategies, the JEE and EJJ groups used strategies more in line with those employed by target language speakers, rather than by speakers of their own language. An attempt is made to account for the different characteristics of English and Japanese complaints in terms of linguistic resources. Pedagogical implications are also highlighted. / CITE/Language Arts

Text in Afrikaans / In this study a description of the development of meaningful alternative constructions has been provided. The development of meaningful alternative descriptions of a painful situation within which people find themselves could create the possibility of movement taking place. · The development of alternative descriptions was discussed by means of the following components of a therapeutic conversation: The therapist uses the different punctuations of the family in their description of the problem and takes complementary descriptions into consideration. (Punctuation/complementation.) In the description of alternative realities the therapist uses a language that creates hope for change. (Reframing.) The therapist listens to the family with respect and endeavours to hear the family's themes, to understand and to use them. (Language.) The therapist, by asking questions of which the answers facilitate further questions, accepts the responsibility to facilitate discussions that encourage participation in the therapeutic process. (Participation/questions leading to further questions.) The discussion was based on a constructivist approach. A case history was described to illustrate how meaningful alternative descriptions were developed in a therapeutic conversation. / In hierdie studie is 'n beskrywing van die ontwikkeling van betekenisvolle alternatiewe konstruksies gegee. Die ontwikkeling van alternatiewe beskrywings vir 'n pynlike situasie waarin mense hulle bevind kan die moontlikheid skep dat beweging plaasvind. Die ontwikkeling van alternatiewe beskrywings word bespreek aan die hand van die volgende vier komponente van 'n terapeutiese gesprek: Die terapeut gebruik die verskillende punktuasies van die gesin in hulle beskrywing van die probleem en neem komplementerende beskrywings in ag. (Punktuasielkomplementering.) In die beskrywing van alternatiewe realiteite gebruik die terapeut 'n taal wat die hoop op verandering skep. (Herformulering.) Die terapeut luister met respek na die gesin, en poog om die gesin se temas aan te hoor, te verstaan en te gebruik. (Taal.) Die terapeut neem, deur vrae te vra waarvan die antwoorde tot verdere vrae aanleiding gee, die verantwoordelikheid op hom om gesprekvoering te fasiliteer wat deelname aan die terapeutiese proses aanmoedig. (Deelname/vrae wat aanleiding gee tot verdere vrae.) Die bespreking is gebaseer op 'n konstruktivistiese benadering. 'n Gevallestudie word beskryf om te illustreer hoe betekenisvolle alternatiewe beskrywings in 'n terapeutiese gesprek ontwikkel is. / M.A. (Social Work)

The purpose of this study is to explore how the relation between gender and humour is maintained and challenged in the Swedish TV show Parlamentet. Using an interactional approach based on Judith Baxter’s theoretical framework for feminist post-structuralist discourse analysis, the study focuses on how communicative strategies are used in negotiating for the ideal position of “the successful comedian”. This position is seen as an ideal position in Parlamentet, where comedians do political parody. In the conversation sequences examined in this study, both verbal and bodily semiotic modes have been analyzed using conversation analysis and multimodal analysis. The study focuses on how different communicative strategies encourage or reject the comedians and how this leads to different possibilities in negotiating for a powerful position, the position of the successful comedian. Humour is culturally seen as a male-coded discourse. The relations between humour and gender that are in focus are the hegemonic notions of women as lacking a sense of humour or being less humorous than men. The notions of gender are based on Judith Butler’s theories and hence seen as something performed through discourse and within a rigid regulatory frame where the subject’s possibilities are not infinite. The results of the study show that the female and male comedians do not have the same possibilities in the negotiation for the position of “the successful comedian”. The male comedians are strongly encouraged to a greater extent than the female comedians. The female comedians are also rejected to a larger extent than the male comedians. The male comedians are mostly rejected by the moderator whereas the female comedians are rejected by the moderator, male comedians and female comedians. The female comedians encourage other comedians to a larger degree than the male comedians. A significant finding of this study is that the relations between humour and gender, where women are seen as less humorous than men, are maintained when female comedians through discourse are made less humorous. However, there are strategies in the interaction that do encourage the female comedians or that lead to female comedian’s resist being rejected. These strategies indicate that the hegemonic cultural notions of women as less humorous than men are also challenged in this public discourse.

Thesis (PhD)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: This study is a multi-site ethnography that focuses on young people from one low-income, Cape Town neighbourhood, an area that I got to know well between 2008 and 2012, when I worked and conducted research there. I explore how young people from this area, that I call Rosemary Gardens, learn in three different places. These places are, firstly, classrooms at Rosemary Gardens High School, secondly, a community-based hip-hop/ rap group called the Doodvenootskap, and, thirdly, a youth radio show called Youth Amplified, which involved many young people from Rosemary Gardens. In each of the three places a ‘spatio-dialogical’ analysis was used to examine learning that emerges through collaborative interactions between people. Dialogic learning may take place when young people are exposed to multiple, different perspectives, which manifest through language. This form of learning is ‘spatialised’ because it occurs through sets of social relations that coalesce at particular moments to form ‘places’. Places are junctions or points of intersection within networks of social relations. I use the work of Bakhtin (1981; 1986) and Bourdieu (1977; 1991) to illustrate how, in each of the three places, language operates as a socio-ideological system that is divided, in flux and differentially empowered. This work on language as a social system was put into conversation with Lefebvre’s (1991) spatial theory, producing tools that were used as lenses through which to interpret the ethnographic fieldwork. What emerged was the centrality of the workings of language as a social system at Rosemary Gardens High School, Youth Amplified and amongst the Doodvenootskap. The control desired by educators, combined with the bureaucratic forces that restrict spontaneity in their teaching practices, resulted in the use of highly prescribed language forces dominating dialogic interactions at Rosemary Gardens High School. The different cultural influences and historical traditions, which produce the Doodvenootskap, led to the group reclaiming and reinventing varieties of language. At times this produced more sufficiently interactive forms of dialogic learning, amongst this group, and on other occasions they merely reiterated the words of others, without reflection or rigorous thought. Critical pedagogy, at Youth Amplified, laid the foundations for multiple contrasting perspectives and different linguistic forms to manifest. In the media and in the imaginary of the South African middle and upper classes, schools in neighbourhoods that were formerly reserved for ‘Black’ and working-class ‘Coloured’ children are generally perceived to be dysfunctional places. Young people who live in the neighbourhoods in which these schools are located, are assumed to learn very little. Research with youth from Rosemary Gardens discovered that this kind of negative portrayal is only one view of a multi-faceted set of stories. On a daily basis, young people from Rosemary Gardens use language in interactions with peers and adults, exchanges that shape their consciousness and influence how they make sense of the multiple social worlds which they partially produce.

Augmented reality, place-based games utilize GPS-enabled maps and mobile media recording devices to shift traditional classroom activities into real-world contexts. AR-games for second language learning is a new field of research, and few studies have examined the kinds of face-to-face interactions players engage in during AR-games. Using intensive, multi-camera video data of English language learners playing an AR-game, ChronoOps, this thesis describes how groups start and stop walking during gameplay. The method used is conversation analysis, and this study draws from theories of embodied and distributed cognition, situated learning, and interactional competence Walking to and from various destinations as a group is an important action for accomplishing the ChronoOps game. Thus, starting and stopping are sites where players orient to the tasks and environment of the game. Results show that starts and stops are projectable and accountable actions comprised of multiple semiotic fields including linguistic, gestural, and embodied practices. Furthermore, starts and stops are contingent on players' orientation to their place within the campus and game destinations, but also their place within the locally constructed nature of the AR-game task organization. These findings have implications for future research theories of learning in SLA and AR-games.

The thesis investigates conversations involving native speakers and non-nativespeakers of English. The non-native speakers partaking in the study have a welldeveloped knowledge of the foreign language. The study is particularly concernedwith the function and interactional relevance of repair strategies that interlocutorsemploy when they talk to each other. The results of the analyses highlight issuessuch as participants’ self-representations as competent speakers, the notion “nonnativeness”,and language learning, relating to current developments within conversationanalytic research on second/foreign language conversations. Comparisonsbetween non-native and native speakers are made, highlighting similarities as wellas di¡erences in participants’ use of repair strategies. The study adopts a conversation analytic framework but is also in¤uenced bystudies of second/foreign language acquisition. Conversation analytic research has,until recently, dealt with conversations involving non-native speakers who have alimited or intermediate command of the second/foreign language. Repair behavioursof advanced foreign language users are thus a little investigated area. Whereasnon-native speakers with limited experience in using the second/foreign languageoften employ repair in order to solve problems that are related to their linguisticknowledge, such as ¢nding or knowing words and constructing utterances that areunderstandable in the context in which they occur, this thesis shows how an increasedknowledge of the foreign language involves a shift in focus as repair is carriedout, i.e. repair is used to address problems of a linguistic as well as of a socialnature. Since an increased knowledge of a foreign language is accompanied by an increasein the range of jobs that repair strategies do, “doing repair” is an importantpart of the development of non-native speakers’ interactional and linguistic competence.

The thesis investigates reference to non-present, singular persons in Swedish talk-ininteraction. The overall aim of the study is to analyse instances of person reference as parts of their linguistic, sequential and social contexts, and to describe these instances with regard to interactional, formal/structural, and functional aspects. An important point of departure for the study is that instances of person reference must be analysed as choices from different alternatives. This means that instances of person reference should neither be thought of as mere manifestations of the speaker’s own state of knowledge of the referent and her/his assessment of the addressee’s knowledge state, nor as reflections of structural aspects of the discourse. Theoretically and methodologically, the study belongs to the fields of interactional linguistics and conversation analysis (CA). The data for the study are drawn from naturally occurring everyday and institutional interaction and includes two-party and multi-party interaction, and telephone as well as face-to-face interaction. The analyses of introductory references to persons highlight issues such as the speaker’s claimed knowledge of/familiarity with the referent as well as the claims being made on behalf of the addressee, the role and importance of the referent in the activity of the talk, and the implications of person reference on the affiliation/disaffiliation of the participants with the referent, as well as with each other. The analyses of references to persons that have already been introduced in the interaction centres on partly different issues. The categorization of these references is based on two factors; the first being the sequential position of the reference and the second being whether the reference contributes to sequential continuity or discontinuity. The analyses emphasize that referential choice is an important resource for the construction of continuity and discontinuity, and that participants make use of these resources in unmarked as well as marked ways. This means that participants choose between different referential expressions, and these choices have different consequences depending on, inter alia, the sequential position of the reference. The study shows that reference to persons is doubly contextual: participants’ referential choices are made in consideration of the foregoing as well as the upcoming activity of the talk. Consequently, in order to adequately describe instances of person reference, the sequential context must be taken into account.

This study investigates foreign language classroom talk and micro-level language policy-in-process from an ethnomethodological conversation analytic perspective. The study is based on 20 hours of video recordings from 20 lessons in an English as a Foreign Language classroom (EFL) in grades 8 and 9 of an international compulsory school in Sweden between the years 2007 and 2010. The main purpose of the study is to shed light on some of the distinguishing features of how a target-language-only policy is materialised in situ in a foreign language classroom. The study demonstrates the relative ease with which teachers and pupils uphold a strict language policy in the classroom, but also the considerable interactional work that is done, by both teachers and pupils, in cases where upholding the policy becomes problematic. An interactional phenomenon which arises in such cases is language policing, where the teacher or pupils restore the policy-prescribed linguistic order. Such sequences are analysed in detail. The study increases our understanding of how language policy is lived out in practice, through interaction in the classroom. / I denna studie undersöks klassrumsinteraktionen i undervisning i främmande språk och språkpolitisk praktik på mikronivå i ett etnometodologiskt och samtalsanalytiskt perspektiv. Studien bygger på 20 timmars videoinspelningar av 20 lektioner i engelska i årskurs 8 och 9 i en internationell grundskola i Sverige. Inspelningarna utfördes mellan 2007 och 2010. Studiens huvudsyfte är att belysa några särdrag i hur en målspråksexklusiv språkpolitik materialiseras in situ i undervisning i främmande språk. Studien påvisar att en sådan språkpolitik är förhållandevis enkel att upprätthålla i den dagliga interaktionen men den dokumenterar också det betydande interaktionella arbete som utförs, av både lärare och elever, i problematiska fall där språkpolitiken äventyras. Ett interaktionellt fenomen som uppträder i sådana fall är language policing, interaktiva sekvenser där lärare eller elever återupprättar den språkpolitiska ordningen. Sådana sekvenser analyseras i detalj. Denna studie bidrar till att öka vår förståelse av hur språkpolitik görs i praktiken, i den dagliga interaktionen i klassrummet.

Le sujet de la gestion du risque m’a toujours interpelée, surtout après que j’ai vécu deux ouragans et un tremblement de terre dévastateurs au Salvador. Bien qu’on ait assez écrit sur le sujet en le reliant souvent aux changements climatiques, on ne sait pas comment les organisations gouvernementales et civiles vivent cette gestion du risque au quotidien. À partir d’une étude ethnographique de la Commission de la protection civile de la Mairie de Tecoluca au Salvador, j’observais les processus qui se mettent en place dans la recherche et l’analyse des facteurs structuraux causant les situations de vulnérabilité. Pour ce faire, j’adoptais une approche basée sur l’étude des interactions, mobilisant les théories de la cognition distribuée et de l’acteur réseau. Comme je le montre, la gestion du risque, vue comme un processus participatif, se caractérise, d’une part, par la coopération et la coordination entre les personnes et, d’autre part, par la contribution d’outils, de technologies, de documents et de méthodes contribuant à la détection de risques. Ceci exige la mobilisation de connaissances qui doivent être produites, partagées et distribuées entre les membres d’un groupe à travers les divers artéfacts, outils, méthodes et technologies qu’ils mobilisent et qui les mobilisent. À ce sujet, la théorie de la cognition distribuée permet d’explorer des interactions qui se produisent au sein d’un groupe de travail en se focalisant sur ce qui contribue à l’acte de connaitre, conçu comme une activité non pas seulement individuelle, mais surtout collective et distribuée. Par ailleurs, la théorie de l’acteur-réseau me permet, quant à elle, de montrer comment dans l’exécution de cette tâche (la gestion du risque), la contribution active d’acteurs non humains, tant en soi qu’en relations avec les acteurs humains, participe de l’activité de détection et de prévention du risque. / The subject of risk management has always interested me, especially after I lived through two hurricanes and a devastating earthquake in El Salvador. Although there is a lot of literature on this subject, often linked to the question of climate change, we do not know how governmental and civil organizations deal with risk management on a daily basis. Based on an ethnographic study of the Civil Protection Commission of the mayoralty of Tecoluca, El Salvador, I observed processes that are taking place in the research and analysis of structural factors causing situations of vulnerability. To do this, I adopted an approach based on the study of interactions, involving the theory of distributed cognition and actor-network theory. As I show, the risk management seen as a participatory process is characterized, on one side, by the cooperation and coordination of individuals and, on the other side, by the contribution of tools, technologies, materials and methods that contribute to the detection of risk. This requires the mobilization of knowledge that must be produced, shared and distributed among the members of a group through the various artefacts, tools, methods and technologies that they mobilize and that mobilize them. In this regard, the theory of distributed cognition allows me to explore the interactions that occur within a working group by focusing on what contributes to the act of knowing, an activity is not just individual but also collective and distributed. Moreover, the actor-network theory allows me to show how in the execution of this task (risk management), the active contribution of non-human actors, both by themselves and in relation to human actors, participates in activities of detection and risk prevention.