Over the last few years the ASA determined KM as a priority to assist with reducing knowledge loss, realising information assets and reducing work duplication by attempting to implement IKM tools and strategies. This research employed a pragmatic viewpoint, using a mix of both quantitative and qualitative methods to check reliability, to ensure validity while undertaking the task of implementing the IKM tools. Using a case study strategy and action research was justified, as to be pragmatic the researcher needed to understand the extent of the problem within a specified context. The research discussed in this thesis, provides a new framework for implementing KM tools; focusing on the NSO category, which the case study organisation falls into. The literature agrees enlisting influential members onto the project is vital for success; however, the findings suggested that success was not only tied to this buy-in alone, but also to the organisation s ability to retain these members for the duration of the project. The research proposed the use of a newly developed tool within the new framework, as an approach to reduce the time it takes to undertake traditional social network analysis of the organisation, as it became clear that there was a need for a method of producing updated results of the SNA, which would span the length of long projects within organisations with significantly high staff turn-over rates. Privacy was given as a factor to consider the in literature; however, the findings from this study indicated that a majority of the participants were comfortable with the system. Email knowledge extraction, and email social network systems are not new concepts, however this research presents EKESNA; a novel tool that combines both concepts in a way that allows for the continuous discovery, visualisation, and analysis of knowledge networks around specified topics of interest within an organisation; linking conversations to specific expert knowledge. EKESNA s continuous discovery of the organisation s knowledge network affords members up-to-date data to inform business process reengineering. This is a potentially ground breaking new tool that has the possibility of transforming the KM landscape in NSOs as well as a whole range of other kinds of enterprises.

Background: With social media being ever present in today's marketing world, research guiding and aiding this phenomenon is of mount importance. With social credibility and source attractiveness being lucrative schemes on citizen influencers persuasiveness towards target followers on Instagram and ultimately the drive of online purchase intentions, a holistic approach is introduced to understand each key determinant of each phenomena. Purpose: The purpose of this study is to investigate the determinants of citizens influencers’ persuasiveness and its relationship with source credibility and source attractiveness, as well as determining a consumers’ online purchase intention on the social media platform Instagram. Method: The study was written in a quantitative manner, aiding the need for generalizable data within the field. An exploratory research design was used with web-based surveys sent out to the sample selection for completion. Main Findings: Four out of the five hypothesis regarding source credibility and attractiveness towards the persuasiveness of citizen influencers were rejected, indicating interesting results as it contradicts previous literature. Furthermore, online purchase intention hypotheses were found to have more positive alignments towards citizen influencers. Grounds for theoretical and practical implications as well as future research endeavors were found.

Trata o presente estudo sobre pesquisa levada a efeito na área da ciência forense, onde se propõe, através da recognição dos vestígios materiais deixados pelo fato delituoso nos locais sob investigação técnico-científica em somatório a informações de interesse, um modelo para automatização e informatização dos trabalhos periciais criminais, com transmissão em tempo real e imediata incorporação a banco de dados das informações levantadas, possibilitando tratamento dos dados por rede neural, oferecendo ainda o mapeamento das regiões por tipo penal, ou seja, identificação das ocorrências delituosas por área geográfica, mas não somente como dado estatístico, este útil para a política criminal, mas também como meio investigativo, por importar o delineamento DETALHADO do modus operandi que, uma vez lançado em banco de dados adaptativo, pode realizar entrelaçamento de informações, indicando pontos comuns (espécie de padrão), muito úteis à investigação de delitos continuados. Vale registrar que tal tipo de pesquisa, nestes moldes e como utilizada, não encontra paradigma nos meios policiais técnico-científicos do Brasil Aspectos como a classificação entre os diversos modus operandi encontrados em vários locais, sua compilação e comparação, através de banco de dados gerenciado por redes inteligentes, devem ser fruto da análise tecnológica feita pelo Perito Criminal encarregado do exame, adequada ao fato em si e a sua destinação, haja vista ser seu Laudo não só o documento hábil para tais discernimentos, que darão subsídios à investigação policial, como também dá rumo ao processo penal e, por via de consequência, condão em influenciar em suas conclusões. / This present study is about a research in the area of forensic science, where it proposes, through recognition of the material traces left by the criminal fact on the technical and scientific local under investigation in sum of interest information, a model for automation and computerization of criminal expert work, broadcast on line and immediate incorporation to the database of information collected, allowing processing by neural network, and providing the mapping of regions by criminal type , in other words, identification of criminal incidents by geographic area, but not only as a statistic, this useful for criminal policy, but also as an investigative tool, to import the DETAILED outline the modus operandi that once released in adaptive data bank, can perform lathing of information, indicating commonalities ( sort of default ), very useful for the investigation of ongoing crimes. It is worth noting that this type of research, and how these molds used, has no paradigm in the technical-scientific police in Brazil. Aspects such as the classification between the various modus operandi found in lots of locations, its compilation and comparison through database managed by intelligent network, must be the result of the technological analysis taken by the Criminal Expert in charge of the examination and its destination, considering its report not only be the proper document for such insights, which will provide subsidies to the police investigation, but also gives direction to criminal proceedings and, by consequence, can influence their conclusions.

O presente trabalho pretende abordar o processo de execução penal sob o enfoque da Lei nº 7.210/84 e investigar se o exame criminológico realmente é hábil e imprescindível para fornecer subsídios para o julgador formar seu convencimento e tomar a decisão mais acertada no que concerne aos pedidos de progressão de regime e livramento condicional, de maneira a assegurar a efetividade da execução penal e ao mesmo tempo compatibilizar o interesse de reconquista da liberdade pelo condenado com a necessidade de se garantir a segurança social. Para isso, são feitas considerações acerca da Lei de Execução Penal, responsável por consolidar a natureza jurisdicional da execução penal, comentando-se o papel das partes e do juiz no processo executório. Na sequência, examina-se a disciplina da prova no âmbito da execução penal, em especial a prova pericial, uma vez que o exame criminológico é uma perícia. Após conceituar o exame criminológico e diferenciá-lo dos outros instrumentos de avaliação do apenado, comenta-se sobre a Lei nº 10.792/03, a partir da qual o exame criminológico deixou de ser exigência para aferir o requisito subjetivo do sentenciado. Analisa-se a dificuldade do magistrado de valorar as provas técnicas, justamente por não dispor de conhecimentos técnicos para contestar as conclusões apresentadas pelos peritos e, assim, exercer algum tipo de controle sobre aquilo que é afirmado, e o risco da aceitação acrítica dos laudos pelos julgadores, dando, indiretamente, o poder da decisão para o perito. / This work intends to show the criminal enforcement process under the focus of Law nº 7.210/84 and investigate whether the criminological examination is essential and able to offer elements to guide the judge to make a fair decision about the convicts requests, in order to ensure that the criminal enforcement process will be respected as well as it will make compatible the social reintegration of the convicted with the maintenance of a safe society. In this regard, comments about the Law of Penal Execution that gave the jurisdictional nature to the criminal enforcement will be done, describing the lawyers acts, the district attorneys activities and the judges work. Then the evidences system in the criminal enforcement process will be analyzed, paying particular attention to expert evidence, since the criminological examination is an expertise. After defining the criminological examination and comparing it with other assessment tools of the guilty party, it will be discussed the Law nº 10.792/03 that dismiss the criminological examination to find out the subjective requirement of the prisoner. Finally it will be analyzed the difficulty of the judge to evaluate the technical evidences, because it is out of his knowledge and for this reason he does not have the tools to contest the explanations and/or conclusions given by experts, therefore he can not control the affirmations and there is the risk of acceptance of the reports by the judge without critical sense, indirectly giving the power of decision to the expert.

A avaliação do dano corporal no âmbito do direito civil constitui uma área de intervenção pericial cada vez mais relevante no âmbito da clínica forense. A realidade das perícias realizadas no Brasil tem sido bem diferente das utilizadas nos países europeus, que, mesmo com algumas diferenças, acabam por ter o mesmo princípio fundamental, baseando-se em tabelas de incapacidades e parâmetros de avaliação do dano civil. A ausência de definição destes parâmetros, no Brasil, possibilita divergências à medida que dá liberdade ao perito para que este expresse no laudo sua própria forma de realizar a perícia. O objetivo deste trabalho foi verificar parâmetros de avaliação de danos corporais da metodologia portuguesa de avaliação de danos em perícias odontológicas. O estudo consistiu em uma análise dos relatórios periciais (n=64) produzidos entre os anos de 2002 e 2011, do Instituto Nacional de Medicina Legal e Ciências Forenses (IP) nas suas Delegações Centro (Coimbra), Norte (Porto) e do Sul (Lisboa), em que foi atribuída a valorização de danos odontológicos. A maioria dos indivíduos eram mulheres (60,9%) e a média de idade foi de 32,83 anos. Acidentes de trânsito foram a principal causa das sequelas odontológicas (54,7%) e as agressões, significativamente associadas ao sexo masculino, caracterizando a perda dentária a lesão mais frequente (56,3%). O tempo de consolidação das lesões foi superior a 180 dias (43,8%), mas o tempo de afastamento das atividades gerais e de trabalho foi de até 30 dias. O Quantum Doloris atribuído foi de 3 a 4 pontos (65,7%) numa escala crescente de 7 graus, embora em nenhum caso tenha sido atribuída a valorização máxima (pontos 6 ou 7). Em 25% dos casos, o dano estético não foi considerado e, em 51,6% dos casos, foi pontuado entre os graus 1 e 2. A média da porcentagem atribuída ao Déficit funcional permanente foi de 6,63%. O dano futuro foi considerado em 25% dos casos e esteve, significativamente, associado à faixa de idade até 15 anos. Concluiu-se que o dano orofacial envolve menos parâmetros de avaliação de danos que os danos corporais globais, o que representa um menor período de deficiência, com menos consequências permanentes, com um impacto socioeconômico menor em termos de dias de trabalho e diminuição da produtividade perdida. A semelhança nas decisões em todos os parâmetros avaliados, observadas estatisticamente, indica que a definição de critérios propicia uma abordagem pericial mais uniforme, evitando, assim, distorções frequentes. / The assessment of the body damage in the scope of civil law constitutes an area of expert intervention each time more relevant in the scope of the forensic clinic. The reality of the expertise performed in Brazil has been different from the one in the European countries, which even with some differences have the same fundamental principle, being based in tables of incapacities and parameters of the civil damage evaluation. The lack of definition of these parameters in Brazil allows divergences while it gives freedom to the expert to express his or her own way to perform the expertise in the report. The aim of this study was to verify assessment parameters of body damages of the Portuguese methodology of the damage evaluation in dentistry expertise. The study consisted in an analysis of the expert reports (n = 64) produced between 2002 and 2011, from the National Institute of Legal Medicine and Forensic Sciences (IP) in its Branches (Coimbra), North (Porto) and South (Lisbon), in which the valorization of dentistry damages was assigned. The majority of individuals were women (60.9%) and the age average was 32.83 years old. Traffic accidents were the main cause of these sequelae (54.7%) and the aggressions were significantly associated to the male sex, being the dental loss the more frequent lesion (56.3%). The consolidation time of the lesions was superior to 180 days (43.8%), but the time away from general activities and work was until 30 days. The attributed Quantum Doloris was from 3 to 4 points (65.7%) in a growing scale of 7 grades, although in no case the maximum valorization has been assigned (points 6 or 7). In 25% of the cases, the aesthetic damage was not considered and in 51.6% of the cases, it was punctuated between the grades 1 and 2. The average of percentage of permanent functional deficit was 6.63%. The future damage was attributed in 25% of the cases and it was significantly associated to the age period until 15 years old. It has been concluded that the orofacial damage involves less parameters of damage assessment than the global body damages, that represents a shorter period of deficiency, with less permanent consequences, with a smaller socioeconomic impact related to work days and decreasing of productivity that has been lost. The similarity of the decisions in all statistically observed and evaluated parameters shows that the criteria definition provides an expert approach more uniform, thus avoiding frequent distortions.

The aim of this study is to investigate how self-perceptions of expertise among sports coaches may develop, regress, and redevelop over time within the context of coaching, in light of recent reconceptualisations of expertise, expertise development, sports coaching, coach development, and adult learning. The developmental journeys of four expert-like sports coaches are explored using a life history/life course approach. Written life history accounts are gathered, and repeated semi-structured interviews undertaken (six per participant over two years), focussing upon critical incidents related to coach development and perceptions of expertise, to capture interpretations and feelings. Narrative inquiry is employed to investigate and represent participants' lived experiences, and how they create meaning and identity from them. Co-constructed storied accounts of expert-like coaches' developmental journeys are produced featuring local exemplary knowledge. Looking across the stories and their respective interconnections, to speculate on wider theoretical implications is a further aspect of the study. Theoretical standpoints from a new wave of literature across different subject domains, and a Bourdieusian perspective, are used as guiding interpretive frameworks. This study reveals a more nuanced and complex holistic portrayal of perceived expertise development in contrast to oversimplified conceptions that currently dominate in this field of inquiry. This uniquely longitudinal in-depth exploration of the lived developmental journey of expert-like coaches provides illuminating detail on the process, influences, and continuation of expertise development (that may inform the facilitation and flourishing of other practitioners); uncovering a more intricate conceptualisation of expertise development, encompassing the importance of change and adaptation upon ongoing and recursive (re)development.

Heuristic Evaluation (HE) is a popular method of usability inspection. However, its outcomes are dependent on the expertise of evaluators. This study explored and described the difference in quality of outcomes (reports) of a collaborative HE conducted by evaluator groups of distinct composition, regarding different numbers of expert evaluators in each group. Twenty-seven (27) evaluators voluntarily contributed with this study, nine (9) expert and 18 novice evaluators. Thus, I organized seven (7) HE groups according to four (4) different levels of the factor presence of an expert, which ranged from no expert up to three (3) experts in the same group. Each group agreed to provide their reports for this study. Thereafter, I conducted a comparative analysis on the reports based on standard methods of the field and on a cluster analysis of similarities. I described the F-measure for each group report according to a relaxed and a strict criteria. Also, I described the dendrograms formed from the cluster analysis and the respective similarities indicated by each cluster. The results showed that the quality of reports from collaborative HE conducted by experts and novices together can be more similar to the quality of reports from a traditional HE with multiple expert inspectors (Benchmark Group) then to the quality of reports from a collaborative HE conducted by a group composed only by novice evaluators (Baseline Group). Finally, I discuss additional findings and implications for future studies in the field. / A Avaliação Heurística (AH) é um método popular de inspeção de usabilidade. Entretanto, seus resultados são dependentes da experiência dos avaliadores. Este estudo explorou e descreveu a diferença na qualidade de resultados (relatórios) de AH colaborativa conduzida por grupos de avaliadores de composição distinta, considerando diferentes quantidades de avaliadores experientes em cada grupo. Vinte e sete (27) avaliadores contribuíram voluntariamente com este estudo, nove (9) experientes e 18 novatos. Assim, foram organizados sete (7) grupos de AH, de acordo com quatro (4) níveis diferentes do fator presença de avaliador experiente, variando de nenhum experiente até três (3) avaliadores experientes no mesmo grupo. Cada grupo de avaliadores concordou em entregar seus relatórios de AH para este estudo. A partir de tais relatórios, foi conduzida uma análise comparativa baseada em métodos específicos da área, e também baseado em uma análise de agrupamento com base em medidas de similaridade. Como resultado, descreveu-se as medidas F (F-measure) referentes ao relatório de cada grupo respeitando critérios estritos e relaxados de comparação. Além disto, foram descritos os dendrogramas resultados das análises de agrupamento. Os resultados mostraram que a qualidade de relatórios de AH colaborativas conduzidas por avaliadores experientes e novatos juntos pode ser mais similar à qualidade de relatórios de AH tradicional conduzida por múltiplos avaliadores experientes (Grupo Benchmark) do que à qualidade de relatórios de AH colaborativa conduzida por grupos formados apenas por avaliadores novatos (Grupo Baseline). Finalmente, discutiu-se resultados adicionais e implicações para pesquisas futuras na área.

Submitted by Rosina Valeria Lanzellotti Mattiussi Teixeira (rosina.teixeira@unisantos.br) on 2015-05-08T12:52:28Z No. of bitstreams: 1 Selda H. C. DO N. PEREIRA.pdf: 1275038 bytes, checksum: 395189327b5154728676096b650eb44b (MD5) / Made available in DSpace on 2015-05-08T12:52:28Z (GMT). No. of bitstreams: 1 Selda H. C. DO N. PEREIRA.pdf: 1275038 bytes, checksum: 395189327b5154728676096b650eb44b (MD5) Previous issue date: 2015-03-30 / BACKGROUND: Burnout Syndrome affects many types of professions, being more common in those that require greater contact with customers, especially teachers and health professionals. Several studies have been conducted in Brazil and worldwide about this condition, potentially linked to work. OBJECTIVES: To evaluate the prevalence of Burnout Syndrome in Medical Experts of the Social Security in the Executive Management of Campina Grande - PB. METHODS: Had been done a cross-sectional study with the application of questionnaires MBI (Maslach Burnout Inventory) to check the syndrome and a questionnaire of socio-demographic informations with questions about age, gender, title, shift work, work experience and time hours working week. Currently, according to the Executive Management of the National Social Security Institute - INSS of Campina Grande -. Pb, this population is made up of 39 experts. Based on this information was included the entire population of experts who were in work activity for at least 12 consecutive months and agreed to participate voluntarily in the study. Experts were excluded if they were away from their activities for vacation, leave, hospitalization. This research was based on guidelines and regulatory standards for research, established in the Resolution of the National Health Council (NHC) No. 466/12, in force in the country. A descriptive analysis was performed of all variables, comparison tests between two percentages, Pearson's correlation coefficient. The significance level was 5%. RESULTS: There was a slight predominance of females. A higher prevalence of married experts (comparison test between two percentages, p <0.001), with children (comparison test between two percentages, p <0.001), and with Medical Specialization (comparison test between two percentages, p <0.001) . It was observed that more than 80% of professionals are in danger of developing burnout (comparison test between two percentages p <0.001). CONCLUSION: Much needs to be done to improve the working conditions of the expert and minimize the problems of the working relationship between experts, peers, INSS and insured. The present work, it is not proposed to examine this relationship, however these types of conflicts between experts, policyholders and the own institution, affect the worker's relationship with his work. / INTRODUÇÃO: A Síndrome de Burnout acomete muitos tipos de profissões, sendo mais comum naquelas que exigem um maior contato com os clientes, especialmente professores e profissionais da área de saúde. Vários estudos têm sido conduzidos no Brasil e no mundo inteiro à cerca dessa patologia, potencialmente ligada ao trabalho. OBJETIVOS: Avaliar a prevalência da Síndrome de Burnout em Médicos Peritos da Previdência Social na Gerência Executiva de Campina Grande ¿ PB. MÉTODOS: Foi realizado um estudo transversal com a aplicação dos questionários MBI (Maslach Burnout Inventory) para verificar a síndrome e um questionário de dados sócio-demográficos com questões a respeito de idade, sexo, titulação, turnos de trabalho, tempo de experiência profissional e carga horária de trabalho semanal. Atualmente, segundo dados da Gerência Executiva do Instituto Nacional de Previdência Social ¿ INSS de Campina Grande ¿ PB, essa população é formada por 39 peritos. Baseado nessa informação foi incluída toda a população de peritos que estavam em atividade laboral há pelo menos 12 meses consecutivos e aceitaram participar voluntariamente da pesquisa. Foram excluídos os peritos que estavam afastados de suas atividades por férias, licença, hospitalização. Foi realizada a análise descritiva de todas as variáveis, testes de comparação entre duas porcentagens e coeficiente de correlação de Pearson. O Nível de significância foi de 5%. RESULTADOS: Houve um ligeiro predomínio do sexo feminino. Uma maior prevalência de peritos casados (teste de comparação entre duas porcentagens, p<0,001), com filhos (teste de comparação entre duas porcentagens, p<0,001), e com Especialização Médica (teste de comparação entre duas porcentagens, p<0,001). Observou-se que mais de 80% dos profissionais estão em risco de desenvolvimento da síndrome de burnout (teste de comparação entre duas porcentagens com p <0, 001). CONCLUSÃO: Muito precisa ser feito no sentido de melhorar as condições de trabalho do perito e minimizar os problemas da relação de trabalho entre peritos, pares, INSS e segurados. O presente trabalho, não se propôs analisar essa relação, porém esses tipos de conflitos entre peritos, segurados e a própria instituição, afetam a relação do trabalhador com o seu trabalho.

During initial business-to-business encounters, salespeople try to enhance buyers’ future interaction intentions. A common belief is that increasing buyers’ similarity perceptions increases the chances of future interaction. This study assesses the impact of the similarity-attraction effect on future interaction. By synthesising social psychology and marketing literature, a conceptual framework is proposed, in which perceived similarity influences salesperson trust. This relationship is mediated by task-related and social assessments of buyers. Task-related assessments comprise willingness (benevolence and integrity) and competence (power and expertise). Social attraction is conceptualised as likeability. Salesperson trust drives anticipated future interaction, together with organisational trust and anticipated added value. The conceptual framework was empirically tested through a cross-sectional survey. Dutch professional buyers assessed recent initial sales encounters. A sample of 162 dyads was analysed, using PLS-SEM, including FIMIX segmentation. This study demonstrates support for a third willingness construct: willingness behaviour. This construct implies that buyers are more influenced by expectations regarding behaviour, than assessments of salespeople’s attitudes. A homogeneous analysis supports the influence of perceived similarity on salesperson trust, both directly and through willingness behaviour. However, model-based segmentation uncovers a segment of cost-oriented dyads and a segment of more profit-oriented dyads. In cost-oriented dyads, there is no significant direct effect between perceived similarity and salesperson trust, and willingness behaviour nearly fully mediates this relationship. In more profit-oriented dyads, the similarity-attraction effect is not present. Theoretical and methodological contributions and managerial implications of these findings are discussed.

The content of this work is the analysis of expert opinions on the valuation of the business or its parts in several respects. In the introduction it is mentioned adjustment of valuation by Czech methodology ZNAL, International Valuation Standards IVS and European Valuation Standards EVS. Furthermore, it is carried out the comparison of these methodologies, including the German Standard IDW S1, according to some criteria. The analytical section is dedicated to the analysis of expert opinions, to assess their level of processing, and to point out some weaknesses or strengths. The conclusion is a quantitative summary of the results of analysis of expertise, as well as pointing out the most common shortcomings and proposals for their elimination.